How to Handle Customers in a Call Center | 4 Personality Types
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- เผยแพร่เมื่อ 10 ก.ค. 2024
- In this video, I talk about 4 different types of customers that you usually encounter over the phone in a call center and how to handle them.
There are several different types of customers but most of them have overlapping characteristics so I only included 4 in my video.
VERY SPECIAL THANKS TO MY FRIEND Alic Balmes for lending his voice as the Mr. Customers #1 and #3 ♥
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⭐️ There are several types of customers but their personalities are overlapping so here I included 4 common types of customers only. Questions? 😃 Comment below!
Ninja
Hello
Dele ko kebalo mo English
Pwede petudlo engon ni la..
Highschool grad ako😙😉
Analytical, Controller, Amiable and Enthusiast types of customers 👌
And please make more content about mock calls. The more possible concerns/problems you interact, the more ideas for us on how to approach. More power!
Thanks for watching. Yes I'll have more mock calls coming up. 😃
Sa mock call you have an idea on how to handle cx over the hotline but the more great idea its on...when your on the ops ,taking a call over the hotline..and the most is you have an emphaty..your tune of voice and active listening.of cx over ur call.. so that u can have a resolution regarding his/her concern..
This is so informative! 😊
Hi Rhea...I'm in my second week of the training and I still watching your videos because it really helps me a lot... I watched you when I'm just a job seeker because I want to pass the interviews...and now I'm just in a few step to get the job that I want... Thanks a lot to your videos 😊
Wow you got this!! All the best ❤️🤗
I needed this. Thank you
Another helpful tips ❤ Thank you Ms. Rea.
Welcome as always! 😃💗
It's really really helpful tips information great job doing ma'am it's saved my life
nice vid!!
Analytical, expressive, driver and amiable 😉
Hi there! I am currently applying at Qualfon and they offer their Talent Bridging Program. I subscribe to your TH-cam account and watches your videos for guides it help me a lot to boost my confidence. Kudos!
Thank youuu. Means a lot to me. 🙏🙂
Appreciated
Hello Rea Ninja. Thank you for answering. I listened the recording and I really enjoy. According to CFI (Corporate Finance Institute) we have five types of customer, there are: Loyal customers: Customers that make up a minority of the customer base but generate a large portion of sales.
Impulse customers: Customers that do not have a specific product in mind and purchase goods when it seems good at the time.
Discount customers: Customers that shop frequently but base buying decisions primarily on markdowns.
Need-based customers: Customers with the intention of buying a specific product.
Wandering customers: Customers that are not sure of what they want to buy. May I know the real link between the four types you gave here and these? In an expected answer, I look forward to hearing from you. You're welcome.
The ones you mentioned are for sales. In my video, it's for customer service. :)
@@ReaNinja Hello Rea Ninja. Thank you for answering. You're right it's for sales. I'm so sorry if I didn't notify that it was for Sales I asked the types of customer. You know, during the daily interviews, the interviewer try to put the candidates in a situation and notify their reactions. It would be better to answer the question being professional to show that you meet that situation before even though you didn't. I'm the one. how many kind of customer do we meet or know working as salesperson? I meet the following questions before: 1- Tell me an example of a time you proposed a product to the customer and how does he respond? 2- Why did you choose to come to the Philippines? 3- What's your idea for this position (Salesperson) 4- How can you appreciate your previous company? There are loads of them I met before and wrote them down. I can give to you if you need. That would permit you to help with how to respond as you do usually. Thanks for your work. As for me, you will work regarding the real questions we're currently meeting in the actual interviewers.
Anyway do you know how to speak other languages beyond English? You're welcome.
What about if you can't understand the accent of the customer? Like they have a different accent how will you handle him/her? Its like they are speaking gibberish but that's there way of speaking.
The only way is to politely ask to have the info repeated, paraphrase to see if you got the keywords right and check the account for clues..
I think I mentioned something about that here. th-cam.com/video/aySYg9v96h0/w-d-xo.html
What should we do when customer repeats him or her self couple of times and sound runny when we ask for the problem??
And this channel is really knowledge enhancing to whom enters in a call center industry.
Just ask again politely if something is unclear to you. If it is clear and the customer still repeats, then you can say that you already got the needed info and that you will work to resolve the issue.
Miss Rea how should i answer this question
How do you feel about learning different information and taking various call types? Thank you
personnelement jai aime et je veux juste la suite
Hmm
Please do some mock call sample regarding internet connection
Check my mock call playlist on the home tab..
Hello, I'm here to ask again :). What if there was a time that you 'accidentally' give false information to the customer? How would I tell her?
Just apologize and tell the customer the right info. If the call is done, you should inform your supervisor so either of you can initiate a call back if possible, depends on protocol.
How to get customer in to get services ?? Some customers are not intrested. Then what we have to do ?
Love from Pakistan ❤
Determine their needs and tailorfit your services to what they need. If they're not interested, maybe they are not part of the target market.
Thanks for the interesting content! now it would be a help if you answer my simple question rea. During our SET (Skill Enhancement Training) our trainor want us to adress her by her first name (not using maam/sir)and we kinda get used to it.Now im just wondering if it is rude to talk with the interviewer when were not using maam/ sir...thanks in advance Godbless
I don't think it is rude. As long as you know the interviewer's first name, it shouldn't be a problem especially in the call center. :)
Got it. Thanks!
I watch this video be cause I pass the versant last week. And now. I want to know what are the types of costumers
Congrats :)
I'm #4 🙂
Hi Rea, where are yor from?
cebu 🙂
I am from Colombia South America, which is more than 24 hours far from you and you have helped me that much with your videos THANK YOU VERY MUCH and I will continue learning from you. God bless you and please continue doing this THANKS A LOT
@@johnjairopenamoreno5701 That's amazing to hear John! Thanks for watching my videos and I'm happy to know I can help in some ways. All the best to you! 💗🙏
Supcall tl pawaive daw long call pls save me tl
Lastly the Irrate customer