THE RITZ CARLTON HOTEL COMPANY: THE QUEST FOR SERVICE QUALITY

This Columbia Business School Case Study shows how TQM methods are used throughout the organization to provide service excellence to its customers.

[@shuichitakamizawa2463]

Learned so much from this video. Thank you very much.

[@AhmedAhmed-hp1rl]

What an amazing effort 👏🏽 thank you very much

[@christiansilva1785]

Thankyou