avaa001 I was thinking the same too... it’s quite unprofessional of him to let a 20 something young girl leave the hospital in such a condition at 4 in the morning - without asking the standard questions about my health status. 🤷🏽♀️
@@lifeingermany_ Yep, it's quite telling that they're more interested in berating you than actually treating and counseling you on how to deal with the situation should it ever happen again. Maybe it won't do much, but I guess that would be a valid way to deal with it. Don't be so hard on yourself, especially considering you were in pain and tired, you've done what you thought was right and the best for you.
@@andreleitzke7003 they were just tired of people bothering them in the middle of the night with problems they have had for quite a while and which any general practitioner could solve during regular hrs and for much lower costs for the health system.
@@peterkoller3761 Well tough luck, it's still their job and that's no excuse to treat your patients that way just because someone else made the same 'mistake' before.
@@irynas.6904 not really: nocturnal emergency service at the hospital is for emergencies only. a toothache someone might have hadfor days is not an emergency any more. If they were able to live with it from tuesday to saturday, there is no reason to bother an emergency service saturday night, they can just as well wait till monday and then go to a regular doctor. bothering an emergency service under these circumstances is malcompliance, and malcompliance is both a very legitimate as well as a legal reason for any doctor to cease treatment.
Sorry for your bad experince with the emergency room in your hospital. There is no excuse for that extremly rude behaviour. I'm an old german guy and I have to say that is not usual in Germany, but unfortunatly it is not a rare exeption. I've moore good than negative experince with german emergency room. In any case you did right and made nothing wrong. Please do not hesitate to go to the hospital in such a case, espically when your family doctor is not availble. I wish you a speedy recovery!
MyR12S I think you’re right! I’ll likely be a bit more hesitant next time I need to go to emergency 🙈 but ... it can only be a better patient experience next time right? 😝
@@lifeingermany_ I'm sure it will be better next time. Hope all the best for you and your family. I'm looking forward to seeing your next clip! (hopefully fully recovered)
Jenna, we pay so much money out of our salaries for public health insurance that you should never apologise for going to the hospital when you feel so bad. Some hospital staff can be really rude, I especially cannot stand it when they roll their eyes. If they are rude, be rude back, raise your voice, no one is allowed to disrespect you. In fact, they will be so shocked that you talk back, that they will most likely shut up and start doing their job. I hope that it was your first and last negative experience like that. Stay safe and healthy! ♥️
That is not normal. File a complaint. And yes, it was the right move. Problem is, that in Germany more and more people went to the ER because of nothing just because they wanted an appointment today which you normally aren't getting, unless in an emergency situation or extrem pain. So, the reaction of the doctor was understandable but also completely false, unfriendly and nothing normal for a German ER.
Get well soon! Virtually everybody can tell some bad experiences on emergency rooms in German hospitals. On the other hand I have heard many positive stories, too. I personally had mixed experiences: Once, I had to wait for some hours (literally endless!!!!) to get some help (the team was overloaded with injuries caused by glaze ice in the streets), and the first thing I got asked was to show my Gesundheitskarte (health insurance id), on another occasion however, I was treated immediately and very obliging. I think, behaviour is so much dependent on the people working there and their personal moods at that specific time of day. (which is btw. a more or less general observation in Germany - customers/clients are not always treated friendly).
well emergency rooms are for exactly that, emergency. priority there is to keep people alive. the order of service is not first come first served. it is most servere/unstable conditions first. if you enter with an injury that can be treated in 12 hours as well as right now you will most likely wait until no one else is there or they will just send you away. for non emergency stuff that cant wait till next morning you call 116117, explain your issue and they will give you a location where you can go to. often those are just general practitioner with a night time shift. there are also pharmacies open during night everywhere. 116117 can tell you the direction too or you google for it. i cant see anything wrong with that. the issue is that the education on what should i do in which situation is not given for almost the entire population. people should actually research and train for an emergency. if you are in panic mode you wont be able to do the right thing unless you have memorized the proper steps
Johannes Geenen my friend just said the exact same thing too. It just depends on the day and who you get and what mood they’re in. I’m just so used to hospitals in Canada where most people are generally in a good mood always 🙈.
@@necrionos I tried the 116 117 once on a Sunday early afternoon, after 15 minutes in holding, I hung up, and caught the bus to my "usual hospital", not the nearest, but the largest in town, for the bus stop is very close by. It was just a lumbago, when you are living alone you are more or less helpless.
I’m so shocked that you were treated that way while you were in excruciating pain, asking people for help whose job it is to make you feel better. You should not feel embarrassed at all. It is not their job to criticize you and make you feel worse. I‘m so sorry you had to go through that. Let me tell you that this is not normal in Germany. I‘ve lived in Germany all my life. I know that there may be situations when you‘re unsure whether you should wait till morning and go to your doctor or go to the ER right away. I usually call 116117 first, but they have never been very helpful to me. They can give you a rough estimate of the situation, but that‘s about it. Ultimately, you have to decide how urgent it is and whether you need help right away or if it can wait. No one has the right to tell you it was the wrong choice to go to the ER. The doctors I‘ve seen have mostly told me that you‘re better safe than sorry. And this is the attitude every professional should have. There is no „right way“ to do it in Germany. It‘s a slap in the face when you‘re the type of person who would only go to the doctor when there is no other way and that‘s the sort of reaction you get. Totally unacceptable. I think you should definitely file a complaint. Hope you‘re better now. Happy New Year!
Jenna, unfortunately I have endured so many rude doctors and doctor's assistants here in Germany that I have to prepare myself emotionally everytime before I enter the doctor's office. It's when they are rude to my children is when I really say something back. I am sorry this happened to you I hope you get well soon.
Some Doctors are just bad or have a bad day, stuff like that happens we are all humans, but most of the times our healthcare workers are really good and want to help. But your story remindet me of one instance in my childhood. I have around 12 or 13 and about that time i really often got stomag pain (but quite ON/OFF) and unpleasent trips to the bathroom. One morning, when my mum woke me for school, i had pain again and my mum said its enough we go to the doc. She picked a pedeatrican by random and he took a look at me, made an ultrasound of my stomag real quick and then brushed it all of with a comment like, your son is fine, hes just faking it to get out of school. of course, at that moment i feeled no pain and was quite ashamed and started to explain that i really have problems. But by that time my mum already exploded, she tear him a new one (or two). Even his staff came to see whats going on in that room. Well, about 5 min later the doc was quite pale and mutterd some excuses, but after that he took every single test there is on me. he even tested if all my organs are where they should ;). he found the reason ^^, from that day on i knew i was lactose intollerant. The moral of the story is, next time have a second person with you in those situations. as the patient its easy to get overwelmed with the situation, the pain, the unfamilar setting but a "neutral" person can judge the situation much better and stand up for you or give you moral support :)
Sometimes health "professionals" really, really suck. I had a bad experience with EMTs once. But thankfully there are also very good and kind health professionals.
I am sorry to hear that you have experienced that! I have been here for 2 years and I have never experienced anything like that. Most of my visits are very positive, even ones that I do not have the appointment. You do not need to justify your pain or why you did not do what you "should have done". I do think it is normal that the doctor needs to ask the things he did, although it might sound like he is judging you. In another perspective, Germans like stating the facts and to me, he was just stating the facts to you, which is not necessarily encouraging when you are in so much pain. I hope you recover very soon. Take care 🌺
What a bad treatment from all those who should help you in such a situation. I feel really sorry for this nightmare, hope you feel much better soon. All the best from cologne! Like your videos and your mind set on those topics!
As hard as it could be because of personality and/or culture, in Germany you need to be extremely assertive (even rude) with doctors and nurses about what you want and need, or they won't take you seriously... Their bedside manners are terrible, and even though I understand your reaction, that doctor would have shut up if someone would have talked back to him with his same attitude
You’re probably right 😔 people oftentimes get what they want when they speak up here (I’m always too scared to! I just started bawling my eyes out and ran away 🙈🙈)
You did nothing wrong! Please don't feel like you shouldn't have gone to the hosital, asking for care. You have a right to appropriate care, not lectures or derision. Hugs to you. I hope you feel better soon.
It's terrible that this happend to you, I hope you'll get well soon! Next time just take them straoght back to the point and tell them that it doesn't help the situation if they keep making acusations and that you are in pain right now and you need treatment instead of judgement. People need to hear some pushback sometimes to realise how they are behaving :/
In the Normal Doctor's Office's in Germany i've dealt with, the nurses / Assistants will most likely be in the Office about an Hour Early for Preparation, and the opening Hours are most likely only the Hours of when an Doctor is in. The Doctor's Office i usualy go ton, the Nurses / Assistants will also take blood test or give vaccines while "offically" closed. So My Doctor opens up at 8 am but if i need blood drawn for a test or vaccines this can also be done from like 7 am. That is pretty helpful if you need to be in the office by 8 am.
Natürlich muss der Arzt in der Notaufnahme Dich ernst nehmen und behandeln, keine Frage. Er hätte auch höflicher sein dürfen. Aber ich habe viele Ärzte als Freunde und ich musste trotz allem ein wenig lächeln, denn Deine Geschichte ist die typische Notaufnahmegeschichte: Patient hat seit Tagen Probleme, Schmerzen, aber er geht nicht zum Arzt. Aber in der Sonntag Nacht um 4 Uhr morgens, da hält er es dann nicht mehr aus und geht ins Krankenhaus. "Auf den letzten Drücker" wie man in Deutschland sagt, der Notarzt hat vielleicht gerade endlich mal eine Stunde geschlafen (der ist auch nur ein Mensch) und ist natürlich genervt, weil das alles nicht notwendig gewesen wäre. Ich kann beide Seiten verstehen, aber trotzdem muss der Arzt freundlicher sein, auch wenn er sicherlich hundemüde ist. Ich selbst musste vor zwei Jahren auch spät in die Notaufnahme des benachbarten Krankenhauses, aber ich hatte nicht "zu lange gewartet", sondern ich Idiot hatte mich in der Küche mit einem Messer schwer verletzt beim Brot schneiden und da ich blutverdünnende Medikamente bekommen, hat das heftig geblutet. Ich konnte die Blutung nicht stoppen, jeder Verband war nach 30 Minuten vollgesaugt mit Blut, so dass ich auch mitten in der Nacht zum Krankenhaus gefahren bin (mit meiner Frau). Aber der Arzt war sehr nett und hilfsbereit, nicht so schlecht gelaunt wie Dein Arzt! Beim nächsten Mal gehst Du früher zum Arzt und außerdem bekommst Du einen freundlicheren Arzt.
Deine Reaktion ist sooooo was von Fehl am Platz. Ein Patient könnte us tausend verschiedenen Gründen gewartet haben! Und der arzt hat den patienten sofort zu behandeln ohne seine augen zu verdrehen. Dass das ges. system überfordert ist weil es massiv an personal mangelt ist jedem bewusst und muss von der politik adressiert werden. Immer diese beschuldigungen! Was soll das?
@@FB-st1sl Bist Du so schlecht im Lesen? Lies meinen allerersten Satz nochmal. Trotzdem kann ich den Arzt verstehen (Du übrigens NICHT), weil auch Ärzte Menschen sind (was Du nicht verstehst). Und es gibt leider viel zu viele Menschen, die viel zu spät und (genau wie hier) erst morgens um 4 Uhr in die Notaufnahme gehen, statt vollkommen in Ruhe am Tag davor zum Hausarzt. Weil sie es aussitzen auf Kosten es Systems. Denk mal auch darüber nach, stelle Dir vor, Du würdest den 24-Stunden Notdienst machen (was Du Dir wahrscheinlich nicht einmal vorstellen kannst). Hier herumzublöken und auf schlau zu machen, das ist das einfachste der Welt. Man muss ja nichts beweisen.
Das Problem ist dann natürlich wenn der "Patient", auch noch "nah am Wasser gebaut" ist und noch dazu x Angaben nicht machen kann. Darum, wenn möglich immer jemanden mitnehmen, der a) die Sprache spricht und b) die Sachverhalte auch ruhig berichten kann. Denn der Arzt in der Notaufnahme, hätte jetzt das komplette Programm fahren müssen. - Bluttests - Allergien -etc. Nach den Bluttest erstmal Antibiotika, denn es scheint was Richtung Entzündung Sepsis gewesen zu sein.
Ja aber dann sollte man den Job nicht machen wenn man mit Menschen nicht kann. Menschen verhalten sich nicht immer optimal und der Fall war akut . Hätte hätte Fahrradkette hilft niemanden
This doctor at ER shouldn't have acted this way. So please take it only as an explanation, not as an excuse or justification, when I say: It is a real problem for ER's that people come after having self medicated for days and hours, and often they just are fed up with this. And what you told us was - from a German viewpoint - just this: You didn't want to go to the doctor, but went to a pharmacy, medicated yourself for several days, until your pains became unbearable. There would have been more than enough time to visit your doctor; either on appointment or even without one. One more thing in this context: There are always GPs on duty, available nationwide under phone number 116117, so you don't have to go to the ER, help reduce unnecessary health care spending and keep the ER people free for their original purpose. There is a reason four our "Hausarzt" (general practitioner)-system . If you go to your GP, they will be able to tell if you are in a so dire situation that you have to go to the hospital. And if not, they will be able to help you on the spot. Maybe I'm wrong, but could it be that your aversion to go to your GP is a habit that you brought along from the US? This could be a cultural matter: Germans, knowing that they won't pay anything, tend to visit their GP much more often than US citizens. And this German habit is part of the system: You are expected (not obliged) to go to your GP first, if possible. Of course, in case of an emergency, no one expects that. But your emergency seems only to have occured, because you meddled around with your situation until until it was too late. Again: This is no excuse for the rudeness of this doctor, and I know that I am reasoning from a comfortable viewpoint, since my arm isn't hurting. I definitely might be wrong, and then I'm sorry. One more thing: If you are in any condition which isn't just about wellness, DO NOT - NEVER! - GO TO A PHARMACY TO FIND HELP! They are neither qualified to find the reason for your problem, nor able to provide help in a serious case - which yours obviousely was. They may only give you prescription-free drugs, which are often little more then wellness products. Your case was what your GP is for - he can give you a valid examination and diagnosis, and a prescription for medication that actually helps. If you go to the doctor to late, you actually make their work harder as it needs to be. Think about it: wouldn't it be a valid excuse (although still not a justification), if this ER doctor was called after the first two hours of sleep in a 36-hour-shift, after having saved several lives, being vomited at several times, writing pages upon pages of records, only to see that your provblem could have been solved after one visit to your GP? OK, I know, I am presenting myself as a real German, lecturing other people, and I apologise for that. I have not been in your shoes, and all my reasoning may be unjustified. My information about the ER situtation originates from my sister, who is a doctor and spent long shifts at ER. But you can believe me, when I say: When she is complaining about patients who come to the ER with what she considers "minor" issues, she gets flak from me at least as you did. I'm a lawyer by trade, and it's in my blood and bone to oppose anything I accounter. I hope you are better already, and wish you a quick recovery.
You should have called 112 if you have an emergency and this was an emergency. You are not living in the US or Canada. The Notarzt will come to you in Minutes. You will not be billed thousands of dollars. If the 'Notarzt' had arrived and send you to the ER they would have treated you very differently especially because they would have called ahead and the doctor would already be informed. Growing up with the german health care system you learn it is not best practice to wait with medical issues, because they simply could get worse by the time. There is a reason why health insurance is mandatory in Germany. Simply so you can get medical help if you need it. No one should suffer pain or physical damage or die because he/she cannot afford medical help. Even Children are taught to call 112 in case of an emergency. ( i hope they do today, my daughter was in her Grundschule and Kindergarten and that was only a few years ago) My first advice would be if possible never go alone to an ER. 1. If it is more complicated than YOU think nobody is able to get you anything or inform anybody. 2. If you are with with somebody else they can speak up if you cannot because of your pain and (playing psychological tricks) you show that you need support and cannot do it without help 3. You have help in case of an emergency on your way. Remember you are not a doctor to diagnose yourself. Don't rely on 'doctor google'. 4. People in pain sometimes don't see the facts the same way, because they are naturally focused on their pain. You heard you should be better prepared and called your doctor earlier. They possibly meant you could have spared yourself some suffering and gotten an appointment right the moment the doctor arrived if you had called earlier, but now we have 10 more emergencies waiting. Our Hausarztpraxis opens at 8:00 and the (three) doctors arrive between 8:45 and 9:15 Officially the "Sprechzeiten" are from 8:30 because they already take blood and change bandages before the first doctor arrives, but you can call before 8:30 and sometimes you reach them at 7:50 or earlier. Doctors usually list when they have "Sprechzeiten", meaning when the doctors are available, not when the front desk is reachable. What would have happened if you got an allergic shock and collapsed on the street? You are not medically trained. Self medication is dangerous, and you cannot get every possible medicine in advanced, simply most of them (antibiotics ...) are prescription only. The Problem was not the ER generally, but the ER at 3:00 am. The doctors there are mostly on 24h-36h shifts and are woken up if needed. During day time you would have been treated differently. Some years ago my wife woke up with excruciating pain in her back. She had problems with her vertebrae before, so we drove to the ER (about 5 minutes away). We waited 90 Minutes until the nurse had found the doctor on call and all he did was giving her an injection for her pain and send us to our "Hausarzt". A few years later they established a "Hausärztliche Notfallpraxis" in our Hospital. This is similar to a walk in clinic for emergencies but not an ER. It is next to the ER in our Hospital. My wife had problems with her vertebrae again and the doctor in this Notfallpraxis said she should take some ibuprofen and see her Hausarzt the next day even after she had said she had already taken 800mg of ibuprofen already and it did not work. She walked in to the ER and they started examining her at once and started giving her different pain medicine that actually worked for a moment. She had a severe disc prolapse and could have been paralyzed if she had waited too long. She had to stay for 2 weeks before being released again. So my experience is: It is not the system, but the people in the system, that make the difference between a disaster and a friendly experience in case of medical problems.
Thank you so much for your well thought out response. You were definitely right in all aspects. I am used to the healthcare system in Canada, so I guess it is hard for me to adjust. I wish I had of had someone come with me (especially since when in pain, I tend to forget how to speak German). I definitely learned my lesson for next time and with helpful comments like yours, I truly hope I don’t ever have to relive this same situation.
I feel you on your experience at the German hospital. I can relate to your story since I also had a traumatizing ER visit in Germany as well. I ended up flying to the states to get my daughter check for doc apt. Since I don't trust taking my daughter at the ER. They lied to me, and lack of empathy. No bedside manner. I'm currently in the states but I need to return back to Germany since my husband is waiting for our return.
Finally a honest review of something that happens very often in Germany. Many US TH-camrs get amused by the marvels of the German health care just because is cheap... since when cheapness is synonym of quality or solutions? Be prepared for an unknown amount of waiting time, anywhere from minutes to several hours (not necessary because services are overwhelmed), that's the way it is here. Be prepared to talk for 5 minutes max with a real doctor and pay the same amount of money each month for health care as in the United States for good insurance. For people who have adult life experience in normal countries, healthcare in Germany is one of the worst nightmares. The quality of service and the type of help they provide is going to be below your expectations (and I'm Chilean, my expectations are already low).
Hi Jenna I wish you a fast recovery from this terrible wasp sting. I guess you had after the injury also bad luck with the doctor. As everywhere you find alway an asshole which has no interest to support you in a bad situation. But these are in my experience rare examples of human beeings. Do not let yourself get dragged down by this negative experience and stay positive.
If you need something right away and it's the middle of the night, in most (every?) cities are so called "Nachtapotheken" where you can ring and they give you what you need. I don't want to excuse the doctor, but in general, personal in hospitals can be quite stressed out because of the working conditions. That combined with german directness can lead to a harsh tone. Medical treatment is one of your rights, so don't let yourself scared off and persist on treatment.
Unfortunately it can be the same in the UK. There are good and bad everywhere. No-one should be treated like that. I worked on the frontline in Health care for 33 years and would never have reacted to a patient like that. Many times when I or my late parents visited the GP's, I feel as if I am wasting their time. That is no way to care for people. It's not just Germany, it's everywhere and it makes me so mad.
@9:47 Yes, the worst things that could happen in an emergency room in Germany is that they either belittle you because you apparently don't suffer enough or let you wait seemingly forever or you don't survive. 😔 @10:21 Unfortunately you had to deal with an overworked and busy dickhead of a doctor.
You’re right 😩 I actually just got admitted again as you wrote this comment .. but this time the emergency visit was a much nicer one. Apparently when your pregnant, things move a lot quicker and people take you a lot more serious ♥️
Hallo. Wenn Sie Ärger mit einem Arzt oder einem Krankenhaus haben, bitte unbedingt die Krankenkasse informieren. Da bekommen Sie auch entsprechend Hilfe . Ansonsten Gute Besserung.
A bit late, but better than never: You didn't do anything wrong. At all. Seriously. That's coming from a German. When I came back "home" after living in the USA for 12 years, I was shocked at how rude the people are here in Germany. I was getting more and more insecure and even fell into bouts of depression. It took me years to "readjust" to the tone and rough behavior. Yes, we can be friendly, but it seems that most of the time, we choose not to be. Why? Because we Germans are extremely impatient and expect everyone to know everything.
I am sorry you had to go through such a bad experience. If I may, I would like to give you an insight (not an excuse) why that MD might have reacted like that. If I know right, they have in Germany normally 25h shifts. During the day they might work with little to no break 16-18h. They go to sleep mostlty around midnight, but they are still ON CALL. When they see a patient who comes with no actual life threathening issue, or something the patient could have taken care of at the ER/Hausarzt during the day, docs can get annoyed/frustrated. It depends now if they show their whole frustration or just treat you and at the end tell you next time PLEASE come in in time, if possible during decent hours. I whish you much better experiences in the german hospitals.
I normally am a quiet person who doesn’t blow up in anger but in that situation I would have definitely lose my temper. I would have told them that right now is not a time for a lecture and the only thing I care about is making this pain go away (and it wouldn’t be polite either).
@@lifeingermany_ well I hope all is well now and you don’t have to ever be in that situation again. Keep making these videos, I love watching German content. Perhaps you can show some of the adventures you can have there like exploring some of those castles :3
I would file a complaint! You were obviously in distressed and the doctor had no reason to treat you like this! I have MS (12 years) and had an appointment with a new neuro. He threw my papers and MRI CDS all over the place, gave me such an attitude, he didnt even greet me when he entered the room and literally told me I was faking things and i didnt really have ms. I normally text husband when i get home from anyplace (to let him know im safe and things went smoothly) but i was in such shock i curled up in bed and cried. Smh you handled things as best as possible. I would seriously file a complaint!
In Germany we have something similar to a walk-in clinic. It’s called Anlaufpraxis. Where I live it’s located within the hospital, but it’s not the Notaufnahme (emergency room)! Maybe that’s where should have gone to. There must be something like that in Düsseldorf too.
Really?! That’s great! As far as I know we only have the Notaufnahme, and it’s only open a few hours in the evenings 👎 even my German husband just said “go to emerg” 🙈🤷🏽♀️ I’ll look around now though see if it exists in DUS!! Thanks!
@@lifeingermany_ 🤷♀️ I live in Schleswig-Holstein... I thought there would be something like that in Nordrhein-Westfalen as well... But maybe I’m wrong...
Doctors in hospitals are pissed off when patients with cough or something like this are coming to the emergency ambulance. But allergic reactions should be treated as an emergency case. This guy probably was an apprentice or he just wanted to sleep.
Hi. Actually you went to the wrong place. In germany there is something called medical emergency service (for doctors or pharmacy). You can find the addresses and telephone numbers of the on-call GP in your local daily newspaper under the section Ärztlicher Notdienst.
Another option for a case like yours is the NOTARZT! You call them ( always have the number handy - especially when you have young kids!), they come to you within a short time. The health insurance will cover most if not all of the cost.
I had the same experience with a gynechologist in germany !!! Seriously she didn't even let me finish my explanation...she kept on looking at the clock to tell me finish it ASAP!!! Shame on some of the grumy german doctors.... :(
You can call the 116117 at night if you can’t till tomorrow but it’s not an emergency. They will tell you were to go in your area or even send a m. They might even tell you it’s an emergency
I can understand why the doctors were pissed. If it's not an actual emergency, you have to go to the medical emergency service - general practitioner outside of the regular opening hours - instead of a hospital.
I hope your doing a lot better since your ER visit. Where I live in alabama we have wasp called yellow jackets or ground hornets that nest under ground and sometimes someone accidently runs over nest hole and get swarmed.
OH MY GOD!!!!!😳😳😳 I once was stung by a wasp (or a bee Idk) and it hurt so damn badly I nearly couldn't stand it. Knowing that you were stung multiple multiple times just drives me crazy. The pain had to be unbearable. Being at minute 3:34 I have to go on but this experience......gosh, I feel with you. Edit: I heard the whole story now and it breaks my heart. How could they treat you this way? It is horrible. I instantly feel the need to apologize for my fellow Germans. How COULD THEY???? But please be sure: on another night it might have happened differently. Hope you feel well now. Well😂, you should, because this video is from three years ago or so.🤪
Don‘t blame yourself. The guy at the E.R. was just rude and maybe dulled by his job. Still no excuse for his behaviour, that was definitely not ok. Your only „fault“ was that you didn‘t go to see your doctor after the whole thing worsened on the next day and waited three days. Running away from the ER was probably emotionally understandable, but also not the best idea, because ultimately the frustrated guy would have helped you and it would just have been your turn to just let him mumble and complain and just not let it get to you. But theoretically he is right - in the German health system your case would have been for your local doctor, the ER would have been your place, if you had foam in front of your mouth and your body shaking all over... Anyways, sorry to hear about your negative experience and I hope you get well soon!
Make sure you know the health system to avoid experiences like that: 1. ER in hospitals is for life threatening situations. 2. Go to the emergency praxis, if everything is closed and you have an urgent non life threatening matter. 3. Doctors have rush hour at opening in the morning. If it isn't urgent call for an appointment or be prepared to wait. Don't just walk in with an highly invectious disease without prior calling either 4. Pharmaces only sell weak stuff without a prescription.
> ER in hospitals is for life threatening situations. Actually, she could have developed a sepsis - and that IS a life threatening situation. Without further antibiotics you will die within 24 to 36 hours! A sepsis is a very very dangerous situation.
I would love to live in Germany one day myself . would like to try working and living in Frankfurt or Hamburg. And take a tour and take scenery photos in those cities also in Munich.
Dont't worry, lecturing is the german way of doing small talk - it's been 18 years and I still didn't realy get use to it but I least now I stay calm and talk back:). Just few days ago a complete stranger stopped me to give me a long lectuer on how black clothes are causing cancer (I was wearing a black jacket). It happens all the time:):).
Oh Jenna....so sorry for all the run around you had to do just to take care of yourself. You should not be afraid to visit the ER ever. You just had a very KRANKY doctor in the KRANKENHAUS! He was not helpful.
Hello Jenna. So, to be honest, that's not normal in Germany (I'm German) and what your experience was that day, I can only say that, once in your life it always comes thick. As for the doctor in the emergency room, I'll give you a tip. Put your hand on his bells and then look deep into his eyes and say we're friends, you help me then I'll help you, otherwise there is Schiller's glockenspiel all clear. As far as the lady at your family doctor is concerned, they always say do this, but if you ask them how to do it exactly, e.g. in your case at 4 a.m. they say emergency room and are then sitll if you tell them hey there I was me and that was horror then they ask you for nothing more. If you have such people Jenna then stick to the unwritten rule in Germany that is as one screams into the violence so the violence screams back.
You didn't do anything wrong. Don't blame yourself and please do not feel embaressed about that experience. That guy at the emergency was absolutly unprofessional.
You mentioned taking antihistamines as a first step (probably a good idea). But since the pain was the main problem during the night, maybe taking some antiinflammatory/pain medication like ibuprofen or paracetamol/acetaminophen would have been an option before heading to the ER? Those are available without prescription, and there are emergency pharmacies ("Notdienstapotheke") on call around the clock. Also, the 116117 hotline can send a doctor to come visit you if the emergency offices are closed for the night (this may vary depending on the area, but I'd be surprised if this were not available in Düsseldorf). If all that fails, and the pain was still unbearable, it's totally okay to go to the ER, of course! However, be aware that the german word for ER is "Notaufnahme" - emergency admissions. The name kind of says it all: it's really meant for people who urgently need hospital resources for immediate diagnosis and/or treatment and it's definitely NOT comparable to a walk-in clinic. If you don't think you're ill enough to be admitted to hospital, it's generally a good idea to call 116117 first! Still, whatever you might (or even should) have done differently, under no circumstances was the doctor's reaction justified, even if he was overworked and sleep-deprived.
I had taken too many anti-inflammatory meds that night with no sign of improvement 😖 but 116117 should have definitely been my first step!! Even my German husband didn’t know that number existed!
as a girl raised by a German mother and that side of the family, i empathize with you. unfortunately, when it comes to things like this you have to be assertive back to Germans and not take it personal.
Sadly they are only open during strange hours - I live 10 meters from the Notfallpraxis in EVK, but they are only open a few hours a day, and never in the middle of the night 😔
thinking you had so many other things to do first was the second mistake cause everything else was more important than your health ... and then you decided it is getting too worse so you arrived far too late and you must have known about your risks even though you thought you are no longer at risks. Who are you to make a medical decision that you had no longer to fear any wasp risk ? And that is the reason why the medics were upset. I had the same experience with my father - an he lost 1 eye in the result of being late, far too late or in particular: friday 3 pm he decided he can bare the eye pain and then arrived 12 hours later around 03 am on saturday morning due to the pain First question same as yours why so late, why now ... but he lost his eye 20 years ago and since then has to deal with just 1 eye and 50% left on that eye. Local doctors are the first to go for ... and you can find that if you studied the infos you get from the Ausländerbehörde cause we have to deal with a dozen of new experts arriving here to work, no asylum seekers, just highly qualified ... Each time we tell the people that care is mostly free and that things get wrong if they are ill and do not care for their health getting an appointment. Over and over again the same explanation. Germany and the german people will not change. Procedures are the same or pretty similiar all over the country. Family doctor is the first point you have to make clear, same for pharmacies and always having a plan b, a second family doctor and pharmacy. We also now have CORONA times and all the medics wanna know in advance who is coming ... This is germany, never intended to be canada. If you consider to be an emergency case in the middle of the night then it is easy to find a solution cause they will come and pick you up not vice versa that you arrive there without calling in advance cause again they wanna know and be able to plan. If you drive to the hospital they will look strange, but if the emergency ambulance brings you into the hospital everything is obviously clear for the emergency in the hospital who you are, what had happened and why you are so late. Everything is easy ... and of cause you should need to know about your allergical risks. And do not start thinking that you no longer have to fear such reaction as long you have not become a doctor cause that is their job to decide if or if not ... If you had taken the regular preparations nothing, nearly nothing would have happened ... and all these doctors know that in 1 second and how many unnecessary costs are coming along from such a decision cause they live in a world of budgets they have to meet , times, personal, capacities, ressources, money ... And you were the typical case that never should have arrived there in that state at that time on that way "walking through the entrance" cause ... Look ahead: nothing has happened ---- compared to the fate of my father who lost 1 eye cause the doc he met who was on duty had not been prepared and came from Iran and feared to treat people alone --- he lost his permission to work as a doctor afterwards but that does not bring back the sight to my father he is missing so long. He himself made the mistakte to decide not to go instantly to the eye doc in the evening instead he tried to fight in pain and failed. Years have gone by but since then we call the emergency service regardless if it is day or night in case of an accident cause they know how to deal with everything and when you arrive with the ambulance everything is prepared what they need to know to start the next actions, the whole bureaucracy is done for the emergency. Worked great for us and we no longer drive any relativ personally into the hospital cause this tranport of a really ill person is the job of the emergency ambulance and if they think it is not an emergency case it is their responsibility if things go wrong. My father had such a pain that he could not even bare the moment of acceleration from any red light - regardless if positive or negative or how slow ... he cried every 10 secondas and asked me to drive through red lights in the middle of the night ... decisions I do not wanna make again, but an ambulance driver is born to make. The rules are straight forward and have not changed ... and in case the ambulance or emergency doc that comes with the ambulance decides it is really tough then a helicopter can be called by them too ... But everything here is packed in budget and you do not have to pay that much like in Canada or the US or in the rest of the world ... and that works because the medics and docs are also responsible to stay in budget limitations ... and that is only possible if procedures are followed - same in the army cause man will die if someone starts to ignore the procedure and men take matters in their own hands. Lesson learned, you will always suffer from the risk of whatever bees or wasps all over the world cause these were european ones, not canadians ... and you will know from now on that you have to be prepared and maybe your kids too.
Jenna this is not normal what the doctor did in the emergency room! Don't worry, this is usually handled very differently in emergency rooms in hospitals. Family doctors also have an emergency line at night that is changed weekly by colleagues in the practices, at least outside of the big cities. Rest assured, it is otherwise completely different, but you have to know that the people in Düsseldorf who live there are quite arrogant and that in general.But Jenna now I have to expose you a little bit kretik: You should have left earlier with your pain and you were stung knowing that you are allergic. In Germany it is normal for such patients to run to the doctor immediately because that can be fatal.
You’re absolutely right! I’m just so used to waiting waiting waiting… we do that a lot in Canada… we don’t want to burden the doctors when there’s other patients who have it worse than us
@@lifeingermany_ :Yes, I know that most of them are afraid of the bill and the follow-up costs because they have to pay out of their own pocket before the insurance takes over, at least that's how it is in the USA.That is why so many go to the doctor too late.
Agree with ur complaints. In German u 'll say 'it stinks from the head'...means : doc want some 'guardian dogs'at their desktop,but they are are not good at rating someones real condition.. Thx to Google that for..but y need to report it ,at least to ur doc.hopefully he doesn't already knows. Then just leave.there r others 🙂
That’s so sad because i feel that is so true for our culture 😢 Germans can be so rude and non-empathetic. it’s not your fault! You did everything right! There is no excuse for treating people like that even if we Germans sometimes try to tell us that if you do sth „stupid“ or make a mistake you for that reason need to be shamed ❤
I get that problem and I do live in Germany too. But sometimes you really need to be an a****** and tell them that you insist to see a doctor at that exact moment or you‘ll die in their waiting room. Sounds like over reacting but German doctors don’t really listen to people that aren’t doctors themselves. My grandpa died in a hospital because nobody thought it could be serious and since then I only tell them that it is really bad to get them moving. It is sad but it works best.
One important thing you missed: When you go the ER, with no one speaking "fluent" German, have a "crash list" prepared with : - Name - Address - DOB - Phone numbers, of the next of kin - Important earlier illness. - current medical issues - current medication - possiblie pregnancy - tooth status - tatoos piercings - allergies and vaccinations update it regularly print it on heavier paper (90 - 120 g/m²), put it into an envelope (A5), marked like: "Emergency Information: Name, DOB, and last updated.) This you can hand to an emergency physician or to people in the ER and they have a the information they need in a first step. E.g.: Allergies: In such a document you can report: Test (19xx or 20xx) after heavy encounter with wasps, no conclusive result. Histamin pen advised But not currently in use. Allergies for plasters or medication: etc.
I had couple of doctors telling me "you don't look like you're in pain, like there's something wrong with you" multiple times or they decided I was too young to be in that much pain (which is BS as we all know). I have two lumbar hernias, but I have to live with it, even if it hurts, money doesn't come from the tree, right? At work we were laughing that I'm creeping sometimes, because I had to walk leaning to the front, cause it hurt less : D I had a surgery scheduled for May (1,5 year of waiting) and it was moved because of what's happening with the rona. But you know what? Its gotten rescheduled for this Tuesday, I cannot wait!! : )
@@lifeingermany_ Thank you : ) I just wanted to show you that no health system is perfect, it's just a matter of finding a good team on the shift/good doctor. Here in Poland now we have something that is called "tele-advice", and all of the first contact doctors/family medicine doctors have to "do" the visits through the phone at first. That's all absurd and I blame lack of proper organization on the government.
PropertyOfK oh wow!!! I mean I guess it’s all about preventative measures right now. Germany has slowly started video-chat, but my doctor is still doing in person visits.
@@lifeingermany_ video chat is still better than phone, when it all started my friend had an ob-gyn visit THROUGH THE PHONE. Now everything is a bit better, prevention is a good thing but lots of people looses their day-to-day care because of all the craziness. At least in Germany they are organized properly ; ) I hope your hand is better now and all the future experiences with German healthcare system will be better.
As a German I can only say, sorry for this a**hole. I ´ve had several experiences at the ER and can only say, it sometimes takes an awful lot of time, bc they have to treat real emergencies first, but once they got to me (or us, our kids) they treated us friendly and seriously. I hope you won´t have to go to the ER again, but if you do, I hope you will get a friendly doc. They do exist. Take care.
Going to the emergency at the hospital was absolutely ok and right!!! I would complain about the doctor. You did nothing wrong and there was a serious reason seeing the doctor!!! Weird...
no there wasn´t! if she can wait for days before she wants to see a doctor, she can wait some hours more and not bother an ER in the middle of the night. - after all it is called *emergency* room.
What an utterly nightmare! And, you are right that never would have happened that way in the US nor Canada! We Germans are such better knowers (Besserwisser) and feel the need at every chance we get to let other people know straight away what we think instead of taking a step back and listen! That experience makes you stronger and more knowledgable! That is the positive take away from this nightmare!
I was wondering that you haven't called the 116117 . But in the end of the video you say that you know the number. Always keep it saved in your phonebook on your smartphone. Good luck next time!
I am an international in Germany and I almost lost my intestines bc they ignored my complaints! Dear Germans, please don‘t try to explain things away! German hospitals are run like companies and the way they treat people is impossible!!!! My german friend who hasnt been able to sleep properly for months bc she has endometriosis and her chronic pain is killing her to such a degree that she can’t work was scolded at the hospital bc what „was she thinking going to the hospital with period pain!“They said period pain!!!!
Don’t take it personally doctors in hospitals at night often behave like jerks. Once I even freaked out and yelled at a doctor because she behaved extremely disrespectful 😂. I later read in the newspaper that between 12 and 7 at night there is almost no patients showing up at this hospital so I guess she saw her shift as regular sleeping time instead of work hours
The ER doctor could have handled that better. But these guys work super long hours and get flooded with non life threatening cases in recent years. A bit resentment on their part is understandable. They really are there only for life threatening cases... accidents with big wounds, stroke, heart attack, anaphylactic shock, poisenings, etc.
That emergency room tech sounds like a prick. He was probably pissed because he picked the graveyard shift with the expectation that he wouldn't have to do any actual work.
Tbh if I had been that ER doctor being woken up at 4 a.m. after a day shift for something that should have dealt with by calling 116117 I'd also have been angry.
But as a German doctor you are very well paid. If you agree to be an emergency shift as a doctor you should know that you are not paid for sleeping all night. And pain is very individual. Somebody feeling bad pain should be treated respectful.
That's the German slang. You have to come along with such a treatment and give harsh answer back, it doesn't matter. Better you got treated against your pain and for your health.
.....give these hospital night shifts a break - they sometimes have worked 20 hours plus, and @ 3 in the morning he maybe just was on a rare nap. After shifts, where patiens were brought in half dead, with broken whatever, severe wounds, heart attacks, strokes that f.i. all have to be treated immediatly - I've experianced EM twice in Germany and both times I observed how ( mostly well) the routines works - they go by emergancy first - but a selfe "created " emergancy is not really motivating them .....at 3 in the morning in the ER - NOTAUFNAHME - doctors praxis in Ger,many mostly open at 6 or seven - as the daily collected blood & urin samples mostly are done till 9 to 10.
When the pain wont go away, without prescription you can buy painkiller in apothecary. If you got pain and dont take medicine before, alcohol is an another possibility to kill the pain. Lot of people in germany drinking alcohol against toothaches and its effective but for sure not the healthiest way against pain.
Yes... This went VERY wrong in more than one way. 😢 First of all, I'm very sorry that because of your mistakes, you experienced all this hardship. - Let me explain to you, and to your followers, what happened here, so it won't happen again. 🙂 Unfortunately you had a doctor, who expressed his concern with anger. Since there still is a misunderstanding, what they meant, and what you were supposed to do, let me go into detail now. The ER doctor and the nurse meant something else than what you understood. Let's start with the ER doctor. He was totally pissed that you did not go see a doctor before already (... your home doctor during offic hours) RIGHT away, after you were stung, and you noticed a swelling.... that you waited so long, and by doing so, you put yourself into such a risk. That's what upsets doctors over here, because such behavior can lead to life threatening situations. A different thing is the unnecessary rise of empty budgets. It drains our health insurance unnecessary, because it increases medical costs, when someone does not go right away. Sometimes there is surgery necessary which could have been prevented in first place. So since you don't have to pay for it, but insurance does, it upsets them too, because this drains our health care. So now to what the nurse meant, when she said, "why haven't you called before"?... while being upset too. She did not mean before that morning...she meant before the weekend. 🙂 And finally following pisses German doctors off... It's patients, who go to the pharmacy FIRST without proper diagnosis from a doctor, and who start a self treatment. - Therefore your recommendation to people here is not a good one. They should not treat themselves, but go see a doctor right away. 🙂❤️ What you had was a severe infection, and no allergic reaction. - That's why you were on antibiotics. You can be so glad that you did not have a sepsis already, but maybe that's what you might have had. . 😢 Next time please PLEASE always go RIGHT away, when something happens. ❤️ BTW... I too twice experienced anger from a doctor. Last time I was walking around with a broken middle foot for 6 weeks and I only taped it, but had to go to the ER, because suddenly I had symptoms of a thrombosis in that leg. 🙄😬🙈 They were super pissed and the nurse let me feel it, by taking blood from my hand vessel, which was super painful. That's how they want people to come earlier. 😅 Gladly the other doctor was kind. ❤️
... It would be nice to make a follow up video, which sets things straight from what I explained, which is the correct way. 🙂 I'm not excusing the nurse or the doctor, but it's important to fully understand the problem that caused their reaction.
Wow! So they go even as far as to physically hurt you to make a point?? (I'm talking about your nurse who intentionally took your blood in a painful way) I think just telling you your mistake should be enough for you to realise it, since you are an adult. Even you don't want to be in a situation, right? Correct me if I'm wrong, but I think nobody has a right to hurt you, just because they think they are right.
I just REREAD and see, why someone wrote "wow... That's how THEY..." I'm sorry.... I thought I was making it clear that my statement "That's how they make you..." was a joke. I am shocked that it was taken for real, and that Germans are seen as abusers. - That really hurts my feelings badly. The nurse did that on purpose, yes... but this is one person, who was abusive, and she could have been American as well... Any nationality! ..
....b.t.w. - if you had been delivered to the hospital by an ambulance, because you weren't able to walk - you'd definitely would have been treated asap.
StefanMarkBee I’m sure I would have - I’ve heard that before too! But I live right beside the hospital 🤣 literally quicker for me to run in there or someone to carry me than it is to call an ambulance!
@@lifeingermany_ - point is: - I witnessed that myselfe once on late afternoon - after a crash, because of "Vestibularis" the Notarzt delivered me to hospital and ER with the argument - "there's likely 10 or more people in front of you when you arrive delivered by you're wife" and you'll be at the end of queque - with us, you are guaranteed to be first or second - and so it was :-)
It was rude and sorry but he was right ! You should have gone earlier to the doctor ! Waiting until it is so serious that you can t wait until doctor s patience time is careless ! In Germany everyone can go to a doctor without expence early enough to not causing further damage ! I think it is a rude but nessescary lesson for you to learn ! When your child perhaps will get ill you probably will go earlier to the doctor I hope ! Sorry for being so rude direkt !
Hey, Expat Ami here, 30+ years in DE, I'm not going to comment on your _possible_ mistakes, as though there might be room for improvement, that has no impart concerning the behavior of either the ER doctor or the receptionist. Bed-side manners are not a hot topic in the DE-medical scene, that is the odd god in white (German phrase, not mine), will often express little to no empathy and some even feel righteous in doing so. As such the behavior as you described is known to me and I have grown to be wary of the Oberleher (krautblog-ulrich.blogspot.com/2012/05/word-of-month-oberlehrer.html) coming out when dealing with those folks. I have to admit, the Oberlehrer types are more common than anyone here would like to admit (see the necessity for the word) in all aspects of DE, so getting used to those encounters is kinda important. That being said, those folks have responsibility that they effectively skirted in this case and I think they need to be called out on it. If not for them, then for yourself, as It will improve your ability for civilized confrontation with those types, and like I said, they are everywhere ... and they breed. ;-) Going to the ER was not wrong here. Don't be hesitant to go again, when needed. Yes, your GP is the first stop for almost everything medical, but emergencies, and yours was indeed one - subjectively and in my opinion (and yours) objectively, therefore, going there was not a mistake. Side note, all GPs I have encountered here have walk-in hours with a definite schedule. Perhaps yours does too? I have only had two or so appointments in my years here, using almost exclusively the walk-in hours as offered. I am glad you persevered and found the help you needed. Ya'll take care now, y'hear?! ;-)
LostInEurope01 thanks for your kind message ♥️♥️ I think you’re definitely right! It’s just a matter of growing a bit thicker skin so when I face someone of this ‘breed’ again 😝 I can be better prepared (aka. More confident) that I am in the right and I didn’t make a mistake. Every year brings new learning curves, am I right?! Haha
Wow, that sounds horrible. Such a bad experience. Try not to take it to personal, it was a shitty doc. And yes, unfortunately the nurses are sooo unfriendly which makes one feel bad.
@@lifeingermany_ ja dann ist es auch verständlich & Mann kann immer in die Notaufnahme, leider gehen aber immer mehr Menschen in Deutschland wegen Kleinigkeiten, wie Bauchschmerzen oder Kopfschmerzen in die Notaufnahme, was dann zu lasten der wirklichen Notfälle geht. Deshalb sind manche Ärzte in der Notaufnahme auch so wie bei dir, aber wir nicht Mediziner erkennen eben einen Notfall nicht unbedingt wie sie. Und das system der niedergelassenen Ärzte wie in Deutschland ist weltweit nicht so verbreitet wie ich mitbekommen habe.1. Hausarzt 2.HNO Arzt ... .. Arbeitsunfall , halber Finger abgetrennt , tagsüber, zum niedergelassenen Unfallchirug.
Ok, some points to say: 1) go to the Hospital, tell somebody who is in charge how you were treated. This "Doctor" needs a good old franconian "Rennschelln mit Kurvneinlach". 2) tell your Hausarzt that this kind of treatment is absolutely bad, even for german way of talking. 3) You should have gone earlier, yeah, maybe, but that was in the past. At the moment you were there, you needed help. Normally for ER or Notaufnahme you only need your insurance Card. 4) try to learn answering the german way...raise an eyebrow, look at the person who annoys you and ask "Ernsthaft?"
You. Are. Absolutely. RIGHT! I think a lot of other people commenting are missing this point 🙈 I am so openly admitting that I made a huge mistake - and I’ve learned from that - by not going to the doc soon enough. But we all make mistakes, doesn’t mean we should be treated like that it the middle of an emergency 😞♥️
Its really sad, i have also had very negative experiences with doctors in germany with one practice telling me I can't bring my child with me while I get my bloods drawn😐 where should I put my child ??? But im happy my fraunartz office are all friendly.
You should never ever roll your eyes openly and make the person in front of you feel bad. you roll your eyes in your mind if you have to. What an arrogant ill-mannered human being that doctor was. I hope he doesn't treat his own mother like that, but who knows...
(speaking as someone who stepped into a yellow jacket nest 3 weeks ago and stopped counting stings when the number got 3-digit, then drove to the ER, myself to get anti-histamine-infusions) ERs are there for emergencies, not for people who wait for days after an incident an then decide in the middle of the night that they want to see a doctor. an allergic reaction comes quickly, not during a couple of days. you are obviously not allergic to wasp stings by now - however, every sting can trigger an allergy, so you might react allergically to the next sting. the slowly developing and migrating swelling you have is just a normal reaction, no need to see a hospital.
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You should definetly file a complaint! In both cases! That's no way of treating a person in pain!
avaa001 I was thinking the same too... it’s quite unprofessional of him to let a 20 something young girl leave the hospital in such a condition at 4 in the morning - without asking the standard questions about my health status. 🤷🏽♀️
@@lifeingermany_ Yep, it's quite telling that they're more interested in berating you than actually treating and counseling you on how to deal with the situation should it ever happen again.
Maybe it won't do much, but I guess that would be a valid way to deal with it.
Don't be so hard on yourself, especially considering you were in pain and tired, you've done what you thought was right and the best for you.
@@andreleitzke7003 they were just tired of people bothering them in the middle of the night with problems they have had for quite a while and which any general practitioner could solve during regular hrs and for much lower costs for the health system.
@@peterkoller3761 Well tough luck, it's still their job and that's no excuse to treat your patients that way just because someone else made the same 'mistake' before.
@@irynas.6904 not really: nocturnal emergency service at the hospital is for emergencies only. a toothache someone might have hadfor days is not an emergency any more. If they were able to live with it from tuesday to saturday, there is no reason to bother an emergency service saturday night, they can just as well wait till monday and then go to a regular doctor. bothering an emergency service under these circumstances is malcompliance, and malcompliance is both a very legitimate as well as a legal reason for any doctor to cease treatment.
Sorry for your bad experince with the emergency room in your hospital. There is no excuse for that extremly rude behaviour. I'm an old german guy and I have to say that is not usual in Germany, but unfortunatly it is not a rare exeption. I've moore good than negative experince with german emergency room. In any case you did right and made nothing wrong. Please do not hesitate to go to the hospital in such a case, espically when your family doctor is not availble.
I wish you a speedy recovery!
MyR12S I think you’re right! I’ll likely be a bit more hesitant next time I need to go to emergency 🙈 but ... it can only be a better patient experience next time right? 😝
@@lifeingermany_ I'm sure it will be better next time. Hope all the best for you and your family. I'm looking forward to seeing your next clip! (hopefully fully recovered)
Jenna, we pay so much money out of our salaries for public health insurance that you should never apologise for going to the hospital when you feel so bad. Some hospital staff can be really rude, I especially cannot stand it when they roll their eyes. If they are rude, be rude back, raise your voice, no one is allowed to disrespect you. In fact, they will be so shocked that you talk back, that they will most likely shut up and start doing their job. I hope that it was your first and last negative experience like that. Stay safe and healthy! ♥️
That is not normal. File a complaint.
And yes, it was the right move.
Problem is, that in Germany more and more people went to the ER because of nothing just because they wanted an appointment today which you normally aren't getting, unless in an emergency situation or extrem pain.
So, the reaction of the doctor was understandable but also completely false, unfriendly and nothing normal for a German ER.
Get well soon! Virtually everybody can tell some bad experiences on emergency rooms in German hospitals. On the other hand I have heard many positive stories, too. I personally had mixed experiences: Once, I had to wait for some hours (literally endless!!!!) to get some help (the team was overloaded with injuries caused by glaze ice in the streets), and the first thing I got asked was to show my Gesundheitskarte (health insurance id), on another occasion however, I was treated immediately and very obliging. I think, behaviour is so much dependent on the people working there and their personal moods at that specific time of day. (which is btw. a more or less general observation in Germany - customers/clients are not always treated friendly).
well emergency rooms are for exactly that, emergency. priority there is to keep people alive. the order of service is not first come first served. it is most servere/unstable conditions first. if you enter with an injury that can be treated in 12 hours as well as right now you will most likely wait until no one else is there or they will just send you away.
for non emergency stuff that cant wait till next morning you call 116117, explain your issue and they will give you a location where you can go to. often those are just general practitioner with a night time shift. there are also pharmacies open during night everywhere. 116117 can tell you the direction too or you google for it.
i cant see anything wrong with that. the issue is that the education on what should i do in which situation is not given for almost the entire population. people should actually research and train for an emergency. if you are in panic mode you wont be able to do the right thing unless you have memorized the proper steps
necrionos I couldn’t agree with you more! I wish I was more prepared before hand so I knew when I was in excruciating pain, exactly what to do! 😩
Johannes Geenen my friend just said the exact same thing too. It just depends on the day and who you get and what mood they’re in. I’m just so used to hospitals in Canada where most people are generally in a good mood always 🙈.
@@necrionos I tried the 116 117 once on a Sunday early afternoon, after 15 minutes in holding, I hung up, and caught the bus to my "usual hospital", not the nearest, but the largest in town, for the bus stop is very close by. It was just a lumbago, when you are living alone you are more or less helpless.
I’m so shocked that you were treated that way while you were in excruciating pain, asking people for help whose job it is to make you feel better. You should not feel embarrassed at all. It is not their job to criticize you and make you feel worse. I‘m so sorry you had to go through that. Let me tell you that this is not normal in Germany. I‘ve lived in Germany all my life. I know that there may be situations when you‘re unsure whether you should wait till morning and go to your doctor or go to the ER right away. I usually call 116117 first, but they have never been very helpful to me. They can give you a rough estimate of the situation, but that‘s about it. Ultimately, you have to decide how urgent it is and whether you need help right away or if it can wait. No one has the right to tell you it was the wrong choice to go to the ER. The doctors I‘ve seen have mostly told me that you‘re better safe than sorry. And this is the attitude every professional should have. There is no „right way“ to do it in Germany.
It‘s a slap in the face when you‘re the type of person who would only go to the doctor when there is no other way and that‘s the sort of reaction you get. Totally unacceptable.
I think you should definitely file a complaint.
Hope you‘re better now. Happy New Year!
Totally agree!
Jenna, unfortunately I have endured so many rude doctors and doctor's assistants here in Germany that I have to prepare myself emotionally everytime before I enter the doctor's office. It's when they are rude to my children is when I really say something back. I am sorry this happened to you I hope you get well soon.
angelaingermany 😩♥️ I wish that wasn’t the case! But you’re right... I think I’d slap them if they ever spoke the way they do to me, to my son!
Some Doctors are just bad or have a bad day, stuff like that happens we are all humans, but most of the times our healthcare workers are really good and want to help. But your story remindet me of one instance in my childhood. I have around 12 or 13 and about that time i really often got stomag pain (but quite ON/OFF) and unpleasent trips to the bathroom. One morning, when my mum woke me for school, i had pain again and my mum said its enough we go to the doc. She picked a pedeatrican by random and he took a look at me, made an ultrasound of my stomag real quick and then brushed it all of with a comment like, your son is fine, hes just faking it to get out of school. of course, at that moment i feeled no pain and was quite ashamed and started to explain that i really have problems. But by that time my mum already exploded, she tear him a new one (or two). Even his staff came to see whats going on in that room. Well, about 5 min later the doc was quite pale and mutterd some excuses, but after that he took every single test there is on me. he even tested if all my organs are where they should ;). he found the reason ^^, from that day on i knew i was lactose intollerant. The moral of the story is, next time have a second person with you in those situations. as the patient its easy to get overwelmed with the situation, the pain, the unfamilar setting but a "neutral" person can judge the situation much better and stand up for you or give you moral support :)
This is a very good advice!!!!
Sometimes health "professionals" really, really suck.
I had a bad experience with EMTs once.
But thankfully there are also very good and kind health professionals.
I am sorry to hear that you have experienced that! I have been here for 2 years and I have never experienced anything like that. Most of my visits are very positive, even ones that I do not have the appointment. You do not need to justify your pain or why you did not do what you "should have done". I do think it is normal that the doctor needs to ask the things he did, although it might sound like he is judging you. In another perspective, Germans like stating the facts and to me, he was just stating the facts to you, which is not necessarily encouraging when you are in so much pain. I hope you recover very soon. Take care 🌺
What a bad treatment from all those who should help you in such a situation.
I feel really sorry for this nightmare, hope you feel much better soon. All the best from cologne! Like your videos and your mind set on those topics!
thorsten franzen thanks so much for the sweet message 🥰
As hard as it could be because of personality and/or culture, in Germany you need to be extremely assertive (even rude) with doctors and nurses about what you want and need, or they won't take you seriously... Their bedside manners are terrible, and even though I understand your reaction, that doctor would have shut up if someone would have talked back to him with his same attitude
You’re probably right 😔 people oftentimes get what they want when they speak up here (I’m always too scared to! I just started bawling my eyes out and ran away 🙈🙈)
Gute Besserung!👍
You did nothing wrong! Please don't feel like you shouldn't have gone to the hosital, asking for care. You have a right to appropriate care, not lectures or derision. Hugs to you. I hope you feel better soon.
Tipp: when you have a fresh stitch put a onion and then something cold on it, this helps often to reduce the swelling and pain😉
It's terrible that this happend to you, I hope you'll get well soon! Next time just take them straoght back to the point and tell them that it doesn't help the situation if they keep making acusations and that you are in pain right now and you need treatment instead of judgement. People need to hear some pushback sometimes to realise how they are behaving :/
In the Normal Doctor's Office's in Germany i've dealt with, the nurses / Assistants will most likely be in the Office about an Hour Early for Preparation, and the opening Hours are most likely only the Hours of when an Doctor is in. The Doctor's Office i usualy go ton, the Nurses / Assistants will also take blood test or give vaccines while "offically" closed. So My Doctor opens up at 8 am but if i need blood drawn for a test or vaccines this can also be done from like 7 am. That is pretty helpful if you need to be in the office by 8 am.
Leon Markus interesting! That’s great to know! Thanks so much!
Natürlich muss der Arzt in der Notaufnahme Dich ernst nehmen und behandeln, keine Frage. Er hätte auch höflicher sein dürfen. Aber ich habe viele Ärzte als Freunde und ich musste trotz allem ein wenig lächeln, denn Deine Geschichte ist die typische Notaufnahmegeschichte: Patient hat seit Tagen Probleme, Schmerzen, aber er geht nicht zum Arzt. Aber in der Sonntag Nacht um 4 Uhr morgens, da hält er es dann nicht mehr aus und geht ins Krankenhaus. "Auf den letzten Drücker" wie man in Deutschland sagt, der Notarzt hat vielleicht gerade endlich mal eine Stunde geschlafen (der ist auch nur ein Mensch) und ist natürlich genervt, weil das alles nicht notwendig gewesen wäre. Ich kann beide Seiten verstehen, aber trotzdem muss der Arzt freundlicher sein, auch wenn er sicherlich hundemüde ist. Ich selbst musste vor zwei Jahren auch spät in die Notaufnahme des benachbarten Krankenhauses, aber ich hatte nicht "zu lange gewartet", sondern ich Idiot hatte mich in der Küche mit einem Messer schwer verletzt beim Brot schneiden und da ich blutverdünnende Medikamente bekommen, hat das heftig geblutet. Ich konnte die Blutung nicht stoppen, jeder Verband war nach 30 Minuten vollgesaugt mit Blut, so dass ich auch mitten in der Nacht zum Krankenhaus gefahren bin (mit meiner Frau). Aber der Arzt war sehr nett und hilfsbereit, nicht so schlecht gelaunt wie Dein Arzt! Beim nächsten Mal gehst Du früher zum Arzt und außerdem bekommst Du einen freundlicheren Arzt.
Sagen wir einfach, ich habe definitiv meine Lektion gelernt - schnell! 🙈🤣
Deine Reaktion ist sooooo was von Fehl am Platz. Ein Patient könnte us tausend verschiedenen Gründen gewartet haben! Und der arzt hat den patienten sofort zu behandeln ohne seine augen zu verdrehen. Dass das ges. system überfordert ist weil es massiv an personal mangelt ist jedem bewusst und muss von der politik adressiert werden. Immer diese beschuldigungen! Was soll das?
@@FB-st1sl Bist Du so schlecht im Lesen? Lies meinen allerersten Satz nochmal.
Trotzdem kann ich den Arzt verstehen (Du übrigens NICHT), weil auch Ärzte Menschen sind (was Du nicht verstehst). Und es gibt leider viel zu viele Menschen, die viel zu spät und (genau wie hier) erst morgens um 4 Uhr in die Notaufnahme gehen, statt vollkommen in Ruhe am Tag davor zum Hausarzt. Weil sie es aussitzen auf Kosten es Systems. Denk mal auch darüber nach, stelle Dir vor, Du würdest den 24-Stunden Notdienst machen (was Du Dir wahrscheinlich nicht einmal vorstellen kannst). Hier herumzublöken und auf schlau zu machen, das ist das einfachste der Welt. Man muss ja nichts beweisen.
Das Problem ist dann natürlich wenn der "Patient", auch noch "nah am Wasser gebaut" ist und noch dazu x Angaben nicht machen kann.
Darum, wenn möglich immer jemanden mitnehmen, der a) die Sprache spricht und b) die Sachverhalte auch ruhig berichten kann.
Denn der Arzt in der Notaufnahme, hätte jetzt das komplette Programm fahren müssen.
- Bluttests
- Allergien
-etc.
Nach den Bluttest erstmal Antibiotika, denn es scheint was Richtung Entzündung Sepsis gewesen zu sein.
Ja aber dann sollte man den Job nicht machen wenn man mit Menschen nicht kann. Menschen verhalten sich nicht immer optimal und der Fall war akut . Hätte hätte Fahrradkette hilft niemanden
This doctor at ER shouldn't have acted this way. So please take it only as an explanation, not as an excuse or justification, when I say:
It is a real problem for ER's that people come after having self medicated for days and hours, and often they just are fed up with this. And what you told us was - from a German viewpoint - just this: You didn't want to go to the doctor, but went to a pharmacy, medicated yourself for several days, until your pains became unbearable. There would have been more than enough time to visit your doctor; either on appointment or even without one. One more thing in this context: There are always GPs on duty, available nationwide under phone number 116117, so you don't have to go to the ER, help reduce unnecessary health care spending and keep the ER people free for their original purpose.
There is a reason four our "Hausarzt" (general practitioner)-system . If you go to your GP, they will be able to tell if you are in a so dire situation that you have to go to the hospital. And if not, they will be able to help you on the spot. Maybe I'm wrong, but could it be that your aversion to go to your GP is a habit that you brought along from the US? This could be a cultural matter: Germans, knowing that they won't pay anything, tend to visit their GP much more often than US citizens. And this German habit is part of the system: You are expected (not obliged) to go to your GP first, if possible. Of course, in case of an emergency, no one expects that. But your emergency seems only to have occured, because you meddled around with your situation until until it was too late.
Again: This is no excuse for the rudeness of this doctor, and I know that I am reasoning from a comfortable viewpoint, since my arm isn't hurting. I definitely might be wrong, and then I'm sorry.
One more thing: If you are in any condition which isn't just about wellness, DO NOT - NEVER! - GO TO A PHARMACY TO FIND HELP! They are neither qualified to find the reason for your problem, nor able to provide help in a serious case - which yours obviousely was. They may only give you prescription-free drugs, which are often little more then wellness products. Your case was what your GP is for - he can give you a valid examination and diagnosis, and a prescription for medication that actually helps.
If you go to the doctor to late, you actually make their work harder as it needs to be. Think about it: wouldn't it be a valid excuse (although still not a justification), if this ER doctor was called after the first two hours of sleep in a 36-hour-shift, after having saved several lives, being vomited at several times, writing pages upon pages of records, only to see that your provblem could have been solved after one visit to your GP?
OK, I know, I am presenting myself as a real German, lecturing other people, and I apologise for that. I have not been in your shoes, and all my reasoning may be unjustified. My information about the ER situtation originates from my sister, who is a doctor and spent long shifts at ER. But you can believe me, when I say: When she is complaining about patients who come to the ER with what she considers "minor" issues, she gets flak from me at least as you did. I'm a lawyer by trade, and it's in my blood and bone to oppose anything I accounter.
I hope you are better already, and wish you a quick recovery.
You should have called 112 if you have an emergency and this was an emergency. You are not living in the US or Canada. The Notarzt will come to you in Minutes. You will not be billed thousands of dollars.
If the 'Notarzt' had arrived and send you to the ER they would have treated you very differently especially because they would have called ahead and the doctor would already be informed.
Growing up with the german health care system you learn it is not best practice to wait with medical issues, because they simply could get worse by the time. There is a reason why health insurance is mandatory in Germany. Simply so you can get medical help if you need it. No one should suffer pain or physical damage or die because he/she cannot afford medical help.
Even Children are taught to call 112 in case of an emergency. ( i hope they do today, my daughter was in her Grundschule and Kindergarten and that was only a few years ago)
My first advice would be if possible never go alone to an ER.
1. If it is more complicated than YOU think nobody is able to get you anything or inform anybody.
2. If you are with with somebody else they can speak up if you cannot because of your pain and (playing psychological tricks) you show that you need support and cannot do it without help
3. You have help in case of an emergency on your way. Remember you are not a doctor to diagnose yourself. Don't rely on 'doctor google'.
4. People in pain sometimes don't see the facts the same way, because they are naturally focused on their pain. You heard you should be better prepared and called your doctor earlier. They possibly meant you could have spared yourself some suffering and gotten an appointment right the moment the doctor arrived if you had called earlier, but now we have 10 more emergencies waiting.
Our Hausarztpraxis opens at 8:00 and the (three) doctors arrive between 8:45 and 9:15 Officially the "Sprechzeiten" are from 8:30 because they already take blood and change bandages before the first doctor arrives, but you can call before 8:30 and sometimes you reach them at 7:50 or earlier. Doctors usually list when they have "Sprechzeiten", meaning when the doctors are available, not when the front desk is reachable.
What would have happened if you got an allergic shock and collapsed on the street? You are not medically trained. Self medication is dangerous, and you cannot get every possible medicine in advanced, simply most of them (antibiotics ...) are prescription only.
The Problem was not the ER generally, but the ER at 3:00 am. The doctors there are mostly on 24h-36h shifts and are woken up if needed. During day time you would have been treated differently.
Some years ago my wife woke up with excruciating pain in her back. She had problems with her vertebrae before, so we drove to the ER (about 5 minutes away). We waited 90 Minutes until the nurse had found the doctor on call and all he did was giving her an injection for her pain and send us to our "Hausarzt".
A few years later they established a "Hausärztliche Notfallpraxis" in our Hospital. This is similar to a walk in clinic for emergencies but not an ER. It is next to the ER in our Hospital. My wife had problems with her vertebrae again and the doctor in this Notfallpraxis said she should take some ibuprofen and see her Hausarzt the next day even after she had said she had already taken 800mg of ibuprofen already and it did not work.
She walked in to the ER and they started examining her at once and started giving her different pain medicine that actually worked for a moment.
She had a severe disc prolapse and could have been paralyzed if she had waited too long. She had to stay for 2 weeks before being released again.
So my experience is: It is not the system, but the people in the system, that make the difference between a disaster and a friendly experience in case of medical problems.
Thank you so much for your well thought out response. You were definitely right in all aspects. I am used to the healthcare system in Canada, so I guess it is hard for me to adjust. I wish I had of had someone come with me (especially since when in pain, I tend to forget how to speak German). I definitely learned my lesson for next time and with helpful comments like yours, I truly hope I don’t ever have to relive this same situation.
I feel you on your experience at the German hospital. I can relate to your story since I also had a traumatizing ER visit in Germany as well. I ended up flying to the states to get my daughter check for doc apt. Since I don't trust taking my daughter at the ER. They lied to me, and lack of empathy. No bedside manner. I'm currently in the states but I need to return back to Germany since my husband is waiting for our return.
Finally a honest review of something that happens very often in Germany.
Many US TH-camrs get amused by the marvels of the German health care just because is cheap... since when cheapness is synonym of quality or solutions?
Be prepared for an unknown amount of waiting time, anywhere from minutes to several hours (not necessary because services are overwhelmed), that's the way it is here.
Be prepared to talk for 5 minutes max with a real doctor and pay the same amount of money each month for health care as in the United States for good insurance.
For people who have adult life experience in normal countries, healthcare in Germany is one of the worst nightmares. The quality of service and the type of help they provide is going to be below your expectations (and I'm Chilean, my expectations are already low).
Hi Jenna
I wish you a fast recovery from this terrible wasp sting.
I guess you had after the injury also bad luck with the doctor. As everywhere you find alway an asshole which has no interest to support you in a bad situation. But these are in my experience rare examples of human beeings.
Do not let yourself get dragged down by this negative experience and stay positive.
If you need something right away and it's the middle of the night, in most (every?) cities are so called "Nachtapotheken" where you can ring and they give you what you need.
I don't want to excuse the doctor, but in general, personal in hospitals can be quite stressed out because of the working conditions. That combined with german directness can lead to a harsh tone. Medical treatment is one of your rights, so don't let yourself scared off and persist on treatment.
Unfortunately it can be the same in the UK. There are good and bad everywhere. No-one should be treated like that. I worked on the frontline in Health care for 33 years and would never have reacted to a patient like that.
Many times when I or my late parents visited the GP's, I feel as if I am wasting their time. That is no way to care for people.
It's not just Germany, it's everywhere and it makes me so mad.
@9:47 Yes, the worst things that could happen in an emergency room in Germany is that they either belittle you because you apparently don't suffer enough or let you wait seemingly forever or you don't survive. 😔
@10:21 Unfortunately you had to deal with an overworked and busy dickhead of a doctor.
You’re right 😩 I actually just got admitted again as you wrote this comment .. but this time the emergency visit was a much nicer one. Apparently when your pregnant, things move a lot quicker and people take you a lot more serious ♥️
Hallo. Wenn Sie Ärger mit einem Arzt oder einem Krankenhaus haben, bitte unbedingt die Krankenkasse informieren. Da bekommen Sie auch entsprechend Hilfe . Ansonsten Gute Besserung.
A bit late, but better than never: You didn't do anything wrong. At all. Seriously. That's coming from a German.
When I came back "home" after living in the USA for 12 years, I was shocked at how rude the people are here in Germany. I was getting more and more insecure and even fell into bouts of depression. It took me years to "readjust" to the tone and rough behavior. Yes, we can be friendly, but it seems that most of the time, we choose not to be. Why? Because we Germans are extremely impatient and expect everyone to know everything.
I am sorry you had to go through such a bad experience. If I may, I would like to give you an insight (not an excuse) why that MD might have reacted like that. If I know right, they have in Germany normally 25h shifts. During the day they might work with little to no break 16-18h. They go to sleep mostlty around midnight, but they are still ON CALL. When they see a patient who comes with no actual life threathening issue, or something the patient could have taken care of at the ER/Hausarzt during the day, docs can get annoyed/frustrated. It depends now if they show their whole frustration or just treat you and at the end tell you next time PLEASE come in in time, if possible during decent hours.
I whish you much better experiences in the german hospitals.
I normally am a quiet person who doesn’t blow up in anger but in that situation I would have definitely lose my temper. I would have told them that right now is not a time for a lecture and the only thing I care about is making this pain go away (and it wouldn’t be polite either).
I wish I could have said exactly that! Instead I just broke down in tears 🙈🙈🙈
@@lifeingermany_ well I hope all is well now and you don’t have to ever be in that situation again. Keep making these videos, I love watching German content. Perhaps you can show some of the adventures you can have there like exploring some of those castles :3
@@vevomaster2 thanks so much! 🥰 and yes! I was thinking the same thing! Would love to share some more vlog style content coming up soon! 🤗🤗
In Munich for example there is a emergency doctors office in the night. Its near the central station. Guess most big cities have something like that
One would hope! Sadly, Düsseldorf doesn’t have that at the moment. Hopefully in the future!
I would file a complaint! You were obviously in distressed and the doctor had no reason to treat you like this! I have MS (12 years) and had an appointment with a new neuro. He threw my papers and MRI CDS all over the place, gave me such an attitude, he didnt even greet me when he entered the room and literally told me I was faking things and i didnt really have ms. I normally text husband when i get home from anyplace (to let him know im safe and things went smoothly) but i was in such shock i curled up in bed and cried. Smh you handled things as best as possible. I would seriously file a complaint!
🥺💔 sounds like a horror experience you had too! I’m so sorry! And you’re right. We should be filing complaints against these kinds of doctors!
@@lifeingermany_ omg you replied and im 'fan girl-ing' over here lol your content has helped me alot and I have been binge watching your videos lol
In Germany we have something similar to a walk-in clinic. It’s called Anlaufpraxis. Where I live it’s located within the hospital, but it’s not the Notaufnahme (emergency room)! Maybe that’s where should have gone to. There must be something like that in Düsseldorf too.
Really?! That’s great! As far as I know we only have the Notaufnahme, and it’s only open a few hours in the evenings 👎 even my German husband just said “go to emerg” 🙈🤷🏽♀️ I’ll look around now though see if it exists in DUS!! Thanks!
@@lifeingermany_ 🤷♀️ I live in Schleswig-Holstein... I thought there would be something like that in Nordrhein-Westfalen as well... But maybe I’m wrong...
Doctors in hospitals are pissed off when patients with cough or something like this are coming to the emergency ambulance. But allergic reactions should be treated as an emergency case. This guy probably was an apprentice or he just wanted to sleep.
Karl Gro you’re probably right! 🙈🤭
Hi. Actually you went to the wrong place. In germany there is something called medical emergency service (for doctors or pharmacy). You can find the addresses and telephone numbers of the on-call GP in your local daily newspaper under the section Ärztlicher Notdienst.
Another option for a case like yours is the NOTARZT! You call them ( always have the number handy - especially when you have young kids!), they come to you within a short time. The health insurance will cover most if not all of the cost.
I had the same experience with a gynechologist in germany !!! Seriously she didn't even let me finish my explanation...she kept on looking at the clock to tell me finish it ASAP!!!
Shame on some of the grumy german doctors.... :(
I had a doctor in Munich yell at me once. I’m sorry you had the experience too!
😞♥️ it’s just the worst feeling, isn’t it?!
You can call the 116117 at night if you can’t till tomorrow but it’s not an emergency. They will tell you were to go in your area or even send a m. They might even tell you it’s an emergency
I can understand why the doctors were pissed. If it's not an actual emergency, you have to go to the medical emergency service - general practitioner outside of the regular opening hours - instead of a hospital.
I would have if I had of had that option - sadly, there is nothing of the sort where I live 🤷🏽♀️😔
@@lifeingermany_ Yeah, that's a real problem especially at the countryside
I hope your doing a lot better since your ER visit. Where I live in alabama we have wasp called yellow jackets or ground hornets that nest under ground and sometimes someone accidently runs over nest hole and get swarmed.
nevik skao i think that’s exactly what happened to me in Canada! I think it was yellow jackets too! 🐝 thanks for the warm wishes!! ♥️
OH MY GOD!!!!!😳😳😳 I once was stung by a wasp (or a bee Idk) and it hurt so damn badly I nearly couldn't stand it. Knowing that you were stung multiple multiple times just drives me crazy. The pain had to be unbearable. Being at minute 3:34 I have to go on but this experience......gosh, I feel with you.
Edit: I heard the whole story now and it breaks my heart. How could they treat you this way? It is horrible. I instantly feel the need to apologize for my fellow Germans. How COULD THEY???? But please be sure: on another night it might have happened differently. Hope you feel well now. Well😂, you should, because this video is from three years ago or so.🤪
Jenna have good day hope you are ok I love your program
Don‘t blame yourself. The guy at the E.R. was just rude and maybe dulled by his job. Still no excuse for his behaviour, that was definitely not ok. Your only „fault“ was that you didn‘t go to see your doctor after the whole thing worsened on the next day and waited three days. Running away from the ER was probably emotionally understandable, but also not the best idea, because ultimately the frustrated guy would have helped you and it would just have been your turn to just let him mumble and complain and just not let it get to you. But theoretically he is right - in the German health system your case would have been for your local doctor, the ER would have been your place, if you had foam in front of your mouth and your body shaking all over... Anyways, sorry to hear about your negative experience and I hope you get well soon!
Make sure you know the health system to avoid experiences like that:
1. ER in hospitals is for life threatening situations.
2. Go to the emergency praxis, if everything is closed and you have an urgent non life threatening matter.
3. Doctors have rush hour at opening in the morning. If it isn't urgent call for an appointment or be prepared to wait. Don't just walk in with an highly invectious disease without prior calling either
4. Pharmaces only sell weak stuff without a prescription.
> ER in hospitals is for life threatening situations.
Actually, she could have developed a sepsis - and that IS a life threatening situation. Without further antibiotics you will die within 24 to 36 hours! A sepsis is a very very dangerous situation.
Not only for live threatening situations but for all urgent situations which also can be strong pain
I would love to live in Germany one day myself . would like to try working and living in Frankfurt or Hamburg. And take a tour and take scenery photos in those cities also in Munich.
nevik skao they are all certainly beautiful places to explore! 🤩🤗 a ton of the small towns too!
@nevik ska Please do not come to Germany. It is overcrowded. Not a good place to live.
Dont't worry, lecturing is the german way of doing small talk - it's been 18 years and I still didn't realy get use to it but I least now I stay calm and talk back:). Just few days ago a complete stranger stopped me to give me a long lectuer on how black clothes are causing cancer (I was wearing a black jacket). It happens all the time:):).
Oh Jenna....so sorry for all the run around you had to do just to take care of yourself. You should not be afraid to visit the ER ever. You just had a very KRANKY doctor in the KRANKENHAUS! He was not helpful.
Hahahah not helpful at all! Apparently, it’s quite the norm in Germany sadly!
I know what u mean this is happening often Germany!:(
Hello Jenna. So, to be honest, that's not normal in Germany (I'm German) and what your experience was that day, I can only say that, once in your life it always comes thick. As for the doctor in the emergency room, I'll give you a tip. Put your hand on his bells and then look deep into his eyes and say we're friends, you help me then I'll help you, otherwise there is Schiller's glockenspiel all clear. As far as the lady at your family doctor is concerned, they always say do this, but if you ask them how to do it exactly, e.g. in your case at 4 a.m. they say emergency room and are then sitll if you tell them hey there I was me and that was horror then they ask you for nothing more. If you have such people Jenna then stick to the unwritten rule in Germany that is as one screams into the violence so the violence screams back.
It happened to me too I waited hours at the end no treatment 3 different diagnosis I don't trust them anymore, I felt really bad
You didn't do anything wrong. Don't blame yourself and please do not feel embaressed about that experience. That guy at the emergency was absolutly unprofessional.
You mentioned taking antihistamines as a first step (probably a good idea). But since the pain was the main problem during the night, maybe taking some antiinflammatory/pain medication like ibuprofen or paracetamol/acetaminophen would have been an option before heading to the ER? Those are available without prescription, and there are emergency pharmacies ("Notdienstapotheke") on call around the clock. Also, the 116117 hotline can send a doctor to come visit you if the emergency offices are closed for the night (this may vary depending on the area, but I'd be surprised if this were not available in Düsseldorf). If all that fails, and the pain was still unbearable, it's totally okay to go to the ER, of course!
However, be aware that the german word for ER is "Notaufnahme" - emergency admissions. The name kind of says it all: it's really meant for people who urgently need hospital resources for immediate diagnosis and/or treatment and it's definitely NOT comparable to a walk-in clinic. If you don't think you're ill enough to be admitted to hospital, it's generally a good idea to call 116117 first!
Still, whatever you might (or even should) have done differently, under no circumstances was the doctor's reaction justified, even if he was overworked and sleep-deprived.
I had taken too many anti-inflammatory meds that night with no sign of improvement 😖 but 116117 should have definitely been my first step!! Even my German husband didn’t know that number existed!
as a girl raised by a German mother and that side of the family, i empathize with you. unfortunately, when it comes to things like this you have to be assertive back to Germans and not take it personal.
Für solche Fälle gibt es die Notfallpraxis im EVK Florastr. 38. www.notfallpraxis-duesseldorf.de/?page_id=44
Sadly they are only open during strange hours - I live 10 meters from the Notfallpraxis in EVK, but they are only open a few hours a day, and never in the middle of the night 😔
thinking you had so many other things to do first was the second mistake cause everything else was more important than your health ... and then you decided it is getting too worse so you arrived far too late and you must have known about your risks even though you thought you are no longer at risks.
Who are you to make a medical decision that you had no longer to fear any wasp risk ?
And that is the reason why the medics were upset. I had the same experience with my father - an he lost 1 eye in the result of being late, far too late or in particular: friday 3 pm he decided he can bare the eye pain and then arrived 12 hours later around 03 am on saturday morning
due to the pain
First question same as yours why so late, why now ... but he lost his eye 20 years ago and since then has to deal with just 1 eye and 50% left on that eye.
Local doctors are the first to go for ...
and you can find that if you studied the infos you get from the Ausländerbehörde cause we have to deal with a dozen of new experts arriving here to work, no asylum seekers, just highly qualified ...
Each time we tell the people that care is mostly free and that things get wrong if they are ill and do not care for their health getting an appointment. Over and over again the same explanation.
Germany and the german people will not change.
Procedures are the same or pretty similiar all over the country.
Family doctor is the first point you have to make clear, same for pharmacies and always having a plan b, a second family doctor and pharmacy.
We also now have CORONA times and all the medics wanna know in advance who is coming ...
This is germany, never intended to be canada.
If you consider to be an emergency case in the middle of the night then it is easy to find a solution cause they will come and pick you up not vice versa that you arrive there without calling in advance cause again they wanna know and be able to plan.
If you drive to the hospital they will look strange, but if the emergency ambulance brings you into the hospital everything is obviously clear for the emergency in the hospital who you are, what had happened and why you are so late.
Everything is easy ... and of cause you should need to know about your allergical risks.
And do not start thinking that you no longer have to fear such reaction as long you have not become a doctor cause that is their job to decide if or if not ... If you had taken the regular preparations nothing, nearly nothing would have happened ... and all these doctors know that in 1 second and how many unnecessary costs are coming along from such a decision cause they live in a world of budgets they have to meet , times, personal, capacities, ressources, money ...
And you were the typical case that never should have arrived there in that state at that time on that way "walking through the entrance" cause ...
Look ahead: nothing has happened ---- compared to the fate of my father who lost 1 eye cause the doc he met who was on duty had not been prepared and came from Iran and feared to treat people alone --- he lost his permission to work as a doctor afterwards but that does not bring back the sight to my father he is missing so long. He himself made the mistakte to decide not to go instantly to the eye doc in the evening instead he tried to fight in pain and failed.
Years have gone by but since then we call the emergency service regardless if it is day or night in case of an accident cause they know how to deal with everything and when you arrive with the ambulance everything is prepared what they need to know to start the next actions, the whole bureaucracy is done for the emergency. Worked great for us and we no longer drive any relativ personally into the hospital cause this tranport of a really ill person is the job of the emergency ambulance and if they think it is not an emergency case it is their responsibility if things go wrong. My father had such a pain that he could not even bare the moment of acceleration from any red light - regardless if positive or negative or how slow ... he cried every 10 secondas and asked me to drive through red lights in the middle of the night ... decisions I do not wanna make again, but an ambulance driver is born to make.
The rules are straight forward and have not changed ... and in case the ambulance or emergency doc that comes with the ambulance decides it is really tough then a helicopter can be called by them too ...
But everything here is packed in budget and you do not have to pay that much like in Canada or the US or in the rest of the world ... and that works because the medics and docs are also responsible to stay in budget limitations ... and that is only possible if procedures are followed - same in the army cause man will die if someone starts to ignore the procedure and men take matters in their own hands.
Lesson learned, you will always suffer from the risk of whatever bees or wasps all over the world cause these were european ones, not canadians ... and you will know from now on that you have to be prepared and maybe your kids too.
Thank you for the comprehensive explanation. It is helpful. I feel sorry for your father. Hope he is well nonetheless.
Jenna this is not normal what the doctor did in the emergency room! Don't worry, this is usually handled very differently in emergency rooms in hospitals. Family doctors also have an emergency line at night that is changed weekly by colleagues in the practices, at least outside of the big cities. Rest assured, it is otherwise completely different, but you have to know that the people in Düsseldorf who live there are quite arrogant and that in general.But Jenna now I have to expose you a little bit kretik: You should have left earlier with your pain and you were stung knowing that you are allergic. In Germany it is normal for such patients to run to the doctor immediately because that can be fatal.
You’re absolutely right! I’m just so used to waiting waiting waiting… we do that a lot in Canada… we don’t want to burden the doctors when there’s other patients who have it worse than us
@@lifeingermany_ :Yes, I know that most of them are afraid of the bill and the follow-up costs because they have to pay out of their own pocket before the insurance takes over, at least that's how it is in the USA.That is why so many go to the doctor too late.
Agree with ur complaints. In German u 'll say 'it stinks from the head'...means : doc want some 'guardian dogs'at their desktop,but they are are not good at rating someones real condition.. Thx to Google that for..but y need to report it ,at least to ur doc.hopefully he doesn't already knows. Then just leave.there r others 🙂
That’s so sad because i feel that is so true for our culture 😢 Germans can be so rude and non-empathetic. it’s not your fault! You did everything right! There is no excuse for treating people like that even if we Germans sometimes try to tell us that if you do sth „stupid“ or make a mistake you for that reason need to be shamed ❤
I get that problem and I do live in Germany too. But sometimes you really need to be an a****** and tell them that you insist to see a doctor at that exact moment or you‘ll die in their waiting room. Sounds like over reacting but German doctors don’t really listen to people that aren’t doctors themselves. My grandpa died in a hospital because nobody thought it could be serious and since then I only tell them that it is really bad to get them moving. It is sad but it works best.
One important thing you missed:
When you go the ER, with no one speaking "fluent" German, have a "crash list" prepared with :
- Name
- Address
- DOB
- Phone numbers, of the next of kin
- Important earlier illness.
- current medical issues
- current medication
- possiblie pregnancy
- tooth status
- tatoos piercings
- allergies and vaccinations
update it regularly
print it on heavier paper (90 - 120 g/m²), put it into an envelope (A5), marked like: "Emergency Information: Name, DOB, and last updated.)
This you can hand to an emergency physician or to people in the ER and they have a the information they need in a first step.
E.g.:
Allergies: In such a document you can report: Test (19xx or 20xx) after heavy encounter with wasps, no conclusive result. Histamin pen advised But not currently in use.
Allergies for plasters or medication:
etc.
I had couple of doctors telling me "you don't look like you're in pain, like there's something wrong with you" multiple times or they decided I was too young to be in that much pain (which is BS as we all know). I have two lumbar hernias, but I have to live with it, even if it hurts, money doesn't come from the tree, right? At work we were laughing that I'm creeping sometimes, because I had to walk leaning to the front, cause it hurt less : D I had a surgery scheduled for May (1,5 year of waiting) and it was moved because of what's happening with the rona. But you know what? Its gotten rescheduled for this Tuesday, I cannot wait!! : )
PropertyOfK ahhhhhh 😣😭 sounds painful! I’m so sorry you had to wait so long!! All the best in surgery and a healthy recovery! 🙂♥️
@@lifeingermany_ Thank you : ) I just wanted to show you that no health system is perfect, it's just a matter of finding a good team on the shift/good doctor. Here in Poland now we have something that is called "tele-advice", and all of the first contact doctors/family medicine doctors have to "do" the visits through the phone at first. That's all absurd and I blame lack of proper organization on the government.
PropertyOfK oh wow!!! I mean I guess it’s all about preventative measures right now. Germany has slowly started video-chat, but my doctor is still doing in person visits.
@@lifeingermany_ video chat is still better than phone, when it all started my friend had an ob-gyn visit THROUGH THE PHONE. Now everything is a bit better, prevention is a good thing but lots of people looses their day-to-day care because of all the craziness. At least in Germany they are organized properly ; )
I hope your hand is better now and all the future experiences with German healthcare system will be better.
PropertyOfK i don’t even know how they would manage without video 🙈🙈 brutal!!! Yes - thank you!! I’m feeling much much better already! 🥰
As a German I can only say, sorry for this a**hole. I ´ve had several experiences at the ER and can only say, it sometimes takes an awful lot of time, bc they have to treat real emergencies first, but once they got to me (or us, our kids) they treated us friendly and seriously. I hope you won´t have to go to the ER again, but if you do, I hope you will get a friendly doc. They do exist. Take care.
OMG what kind of doctors are this????? File a complaint! This is not professional at all!!!!!!
I felt what you felt I was ashamed too
Going to the emergency at the hospital was absolutely ok and right!!! I would complain about the doctor. You did nothing wrong and there was a serious reason seeing the doctor!!! Weird...
no there wasn´t! if she can wait for days before she wants to see a doctor, she can wait some hours more and not bother an ER in the middle of the night. - after all it is called *emergency* room.
What an utterly nightmare! And, you are right that never would have happened that way in the US nor Canada! We Germans are such better knowers (Besserwisser) and feel the need at every chance we get to let other people know straight away what we think instead of taking a step back and listen!
That experience makes you stronger and more knowledgable! That is the positive take away from this nightmare!
I was wondering that you haven't called the 116117 . But in the end of the video you say that you know the number. Always keep it saved in your phonebook on your smartphone. Good luck next time!
I hope you let the krankenhaus verwaltung know how you were treated by the emergency room artz.
I am an international in Germany and I almost lost my intestines bc they ignored my complaints! Dear Germans, please don‘t try to explain things away! German hospitals are run like companies and the way they treat people is impossible!!!! My german friend who hasnt been able to sleep properly for months bc she has endometriosis and her chronic pain is killing her to such a degree that she can’t work was scolded at the hospital bc what „was she thinking going to the hospital with period pain!“They said period pain!!!!
This was a doctor we normally call " Arschgesicht" in Germany !!!
Don’t take it personally doctors in hospitals at night often behave like jerks. Once I even freaked out and yelled at a doctor because she behaved extremely disrespectful 😂. I later read in the newspaper that between 12 and 7 at night there is almost no patients showing up at this hospital so I guess she saw her shift as regular sleeping time instead of work hours
The ER doctor could have handled that better.
But these guys work super long hours and get flooded with non life threatening cases in recent years. A bit resentment on their part is understandable. They really are there only for life threatening cases... accidents with big wounds, stroke, heart attack, anaphylactic shock, poisenings, etc.
Meine Mutter hatte mal einen üblen Mückenstich im Auge und ist damit nicht mal zum Arzt!
That emergency room tech sounds like a prick. He was probably pissed because he picked the graveyard shift with the expectation that he wouldn't have to do any actual work.
Tbh if I had been that ER doctor being woken up at 4 a.m. after a day shift for something that should have dealt with by calling 116117 I'd also have been angry.
And you would have told the patient that, so that he/she doesn't make the same mistake again. But to refuse treatment? I don't get it!
But as a German doctor you are very well paid. If you agree to be an emergency shift as a doctor you should know that you are not paid for sleeping all night. And pain is very individual. Somebody feeling bad pain should be treated respectful.
That's the German slang. You have to come along with such a treatment and give harsh answer back, it doesn't matter. Better you got treated against your pain and for your health.
This sounds so horrible. Im so sorry i mean what doctor does that?????
.....give these hospital night shifts a break - they sometimes have worked 20 hours plus, and @ 3 in the morning he maybe just was on a rare nap. After shifts, where patiens were brought in half dead, with broken whatever, severe wounds, heart attacks, strokes that f.i. all have to be treated immediatly - I've experianced EM twice in Germany and both times I observed how ( mostly well) the routines works - they go by emergancy first - but a selfe "created " emergancy is not really motivating them .....at 3 in the morning in the ER - NOTAUFNAHME - doctors praxis in Ger,many mostly open at 6 or seven - as the daily collected blood & urin samples mostly are done till 9 to 10.
When the pain wont go away, without prescription you can buy painkiller in apothecary. If you got pain and dont take medicine before, alcohol is an another possibility to kill the pain. Lot of people in germany drinking alcohol against toothaches and its effective but for sure not the healthiest way against pain.
file a complaint! Do it! You where right and the hospital Doctor should be dealt with! They owe you an apology at least!
Yes... This went VERY wrong in more than one way. 😢
First of all, I'm very sorry that because of your mistakes, you experienced all this hardship. - Let me explain to you, and to your followers, what happened here, so it won't happen again. 🙂
Unfortunately you had a doctor, who expressed his concern with anger.
Since there still is a misunderstanding, what they meant, and what you were supposed to do, let me go into detail now.
The ER doctor and the nurse meant something else than what you understood.
Let's start with the ER doctor.
He was totally pissed that you did not go see a doctor before already (... your home doctor during offic hours) RIGHT away, after you were stung, and you noticed a swelling.... that you waited so long, and by doing so, you put yourself into such a risk. That's what upsets doctors over here, because such behavior can lead to life threatening situations. A different thing is the unnecessary rise of empty budgets.
It drains our health insurance unnecessary, because it increases medical costs, when someone does not go right away.
Sometimes there is surgery necessary which could have been prevented in first place. So since you don't have to pay for it, but insurance does, it upsets them too, because this drains our health care.
So now to what the nurse meant, when she said, "why haven't you called before"?... while being upset too.
She did not mean before that morning...she meant before the weekend. 🙂
And finally following pisses German doctors off... It's patients, who go to the pharmacy FIRST without proper diagnosis from a doctor, and who start a self treatment. - Therefore your recommendation to people here is not a good one.
They should not treat themselves, but go see a doctor right away. 🙂❤️
What you had was a severe infection,
and no allergic reaction. - That's why you were on antibiotics. You can be so glad that you did not have a sepsis already, but maybe that's what you might have had.
. 😢
Next time please PLEASE always go RIGHT away, when something happens. ❤️
BTW... I too twice experienced anger from a doctor.
Last time I was walking around with a broken middle foot for 6 weeks and I only taped it, but had to go to the ER, because suddenly I had symptoms of a thrombosis in that leg. 🙄😬🙈
They were super pissed and the nurse let me feel it, by taking blood from my hand vessel, which was super painful. That's how they want people to come earlier. 😅
Gladly the other doctor was kind. ❤️
... It would be nice to make a follow up video, which sets things straight from what I explained, which is the correct way. 🙂
I'm not excusing the nurse or the doctor, but it's important to fully understand the problem that caused their reaction.
Wow! So they go even as far as to physically hurt you to make a point?? (I'm talking about your nurse who intentionally took your blood in a painful way) I think just telling you your mistake should be enough for you to realise it, since you are an adult. Even you don't want to be in a situation, right? Correct me if I'm wrong, but I think nobody has a right to hurt you, just because they think they are right.
@@ajinkyamehere5365
No... Not THEY... GOODNESS, what are you thinking of us!?
@@ajinkyamehere5365
I'm totally with you, but this was abuse, it was a single person, and it's not at all what we Germans would do.
I just REREAD and see, why someone wrote "wow... That's how THEY..."
I'm sorry.... I thought I was making it clear that my statement "That's how they make you..." was a joke.
I am shocked that it was taken for real, and that Germans are seen as abusers.
- That really hurts my feelings badly.
The nurse did that on purpose, yes... but this is one person, who was abusive, and she could have been American as well... Any nationality!
..
in case of emergency GO TO THE NETHERLANDS.
German ER almost killed me.
😢 oh nooo! I’m so sorry!
@@lifeingermany_ it's all good, I am back to 60% of my former strength already, after just 2 years ;-) (sigh^^)
Ich wünsche Dir gute Besserung. Dein Arm und Deine Hand sehen ja echt schlimm aus.
th.a Vielen Dank! 🥰 Mir geht es schon viel besser!
Melde diesen Arzt der Ärztekammer! Das ist eine Unverschämtheit!
....b.t.w. - if you had been delivered to the hospital by an ambulance, because you weren't able to walk - you'd definitely would have been treated asap.
StefanMarkBee I’m sure I would have - I’ve heard that before too! But I live right beside the hospital 🤣 literally quicker for me to run in there or someone to carry me than it is to call an ambulance!
@@lifeingermany_ - point is: - I witnessed that myselfe once on late afternoon - after a crash, because of "Vestibularis" the Notarzt delivered me to hospital and ER with the argument - "there's likely 10 or more people in front of you when you arrive delivered by you're wife" and you'll be at the end of queque - with us, you are guaranteed to be first or second - and so it was :-)
It was rude and sorry but he was right ! You should have gone earlier to the doctor ! Waiting until it is so serious that you can t wait until doctor s patience time is careless ! In Germany everyone can go to a doctor without expence early enough to not causing further damage ! I think it is a rude but nessescary lesson for you to learn ! When your child perhaps will get ill you probably will go earlier to the doctor I hope ! Sorry for being so rude direkt !
Hey, Expat Ami here, 30+ years in DE,
I'm not going to comment on your _possible_ mistakes, as though there might be room for improvement, that has no impart concerning the behavior of either the ER doctor or the receptionist. Bed-side manners are not a hot topic in the DE-medical scene, that is the odd god in white (German phrase, not mine), will often express little to no empathy and some even feel righteous in doing so. As such the behavior as you described is known to me and I have grown to be wary of the Oberleher (krautblog-ulrich.blogspot.com/2012/05/word-of-month-oberlehrer.html) coming out when dealing with those folks. I have to admit, the Oberlehrer types are more common than anyone here would like to admit (see the necessity for the word) in all aspects of DE, so getting used to those encounters is kinda important. That being said, those folks have responsibility that they effectively skirted in this case and I think they need to be called out on it. If not for them, then for yourself, as It will improve your ability for civilized confrontation with those types, and like I said, they are everywhere ... and they breed. ;-)
Going to the ER was not wrong here. Don't be hesitant to go again, when needed. Yes, your GP is the first stop for almost everything medical, but emergencies, and yours was indeed one - subjectively and in my opinion (and yours) objectively, therefore, going there was not a mistake.
Side note, all GPs I have encountered here have walk-in hours with a definite schedule. Perhaps yours does too? I have only had two or so appointments in my years here, using almost exclusively the walk-in hours as offered.
I am glad you persevered and found the help you needed.
Ya'll take care now, y'hear?! ;-)
LostInEurope01 thanks for your kind message ♥️♥️ I think you’re definitely right! It’s just a matter of growing a bit thicker skin so when I face someone of this ‘breed’ again 😝 I can be better prepared (aka. More confident) that I am in the right and I didn’t make a mistake. Every year brings new learning curves, am I right?! Haha
Wow, that sounds horrible. Such a bad experience. Try not to take it to personal, it was a shitty doc. And yes, unfortunately the nurses are sooo unfriendly which makes one feel bad.
Is not your fault, dutch and German emergencys are bad.
Bath it in black tea
you can call the 116117
Joachim Bühler was definitely my mistake not to do that! I even knew it too 🙈 I was just in so much pain
@@lifeingermany_ ja dann ist es auch verständlich & Mann kann immer in die Notaufnahme, leider gehen aber immer mehr Menschen in Deutschland wegen Kleinigkeiten, wie Bauchschmerzen oder Kopfschmerzen in die Notaufnahme, was dann zu lasten der wirklichen Notfälle geht. Deshalb sind manche Ärzte in der Notaufnahme auch so wie bei dir, aber wir nicht Mediziner erkennen eben einen Notfall nicht unbedingt wie sie. Und das system der niedergelassenen Ärzte wie in Deutschland ist weltweit nicht so verbreitet wie ich mitbekommen habe.1. Hausarzt
2.HNO Arzt
...
..
Arbeitsunfall , halber Finger abgetrennt , tagsüber, zum niedergelassenen Unfallchirug.
think of how it would be in afgahnistan, and amerika will rescue them :D
Ich bin Deutscher und ich finde das deutsche Gesundheitssystem einfach fürchterlich.
Das war kein Normalverhalten von einem Arzt. Wahrscheinlich hat er im Privatleben keine Liebe.
No, you did nothing wrong.
Ok, some points to say:
1) go to the Hospital, tell somebody who is in charge how you were treated. This "Doctor" needs a good old franconian "Rennschelln mit Kurvneinlach".
2) tell your Hausarzt that this kind of treatment is absolutely bad, even for german way of talking.
3) You should have gone earlier, yeah, maybe, but that was in the past. At the moment you were there, you needed help. Normally for ER or Notaufnahme you only need your insurance Card.
4) try to learn answering the german way...raise an eyebrow, look at the person who annoys you and ask "Ernsthaft?"
You. Are. Absolutely. RIGHT! I think a lot of other people commenting are missing this point 🙈 I am so openly admitting that I made a huge mistake - and I’ve learned from that - by not going to the doc soon enough. But we all make mistakes, doesn’t mean we should be treated like that it the middle of an emergency 😞♥️
Its really sad, i have also had very negative experiences with doctors in germany with one practice telling me I can't bring my child with me while I get my bloods drawn😐 where should I put my child ??? But im happy my fraunartz office are all friendly.
You should never ever roll your eyes openly and make the person in front of you feel bad. you roll your eyes in your mind if you have to. What an arrogant ill-mannered human being that doctor was. I hope he doesn't treat his own mother like that, but who knows...
(speaking as someone who stepped into a yellow jacket nest 3 weeks ago and stopped counting stings when the number got 3-digit, then drove to the ER, myself to get anti-histamine-infusions) ERs are there for emergencies, not for people who wait for days after an incident an then decide in the middle of the night that they want to see a doctor.
an allergic reaction comes quickly, not during a couple of days. you are obviously not allergic to wasp stings by now - however, every sting can trigger an allergy, so you might react allergically to the next sting. the slowly developing and migrating swelling you have is just a normal reaction, no need to see a hospital.