Aadam summed it up when he said “it should not be this hard”. I’m at a loss as to why someone felt the need to dismantle the chair in the first place without your assistance. I got bumped off a flight once and got the “spend the whole voucher because they don’t give change” speech, ended up with sooooo much candy lol. I’m glad they were at least able to provide you with a temporary solution, even if it did take all day to organise. It truly is amazing how many people forget that the wheelchair is the extension of a person and should be treated as such.
Rollin' with the punches... that is life as a disabled person, but it sure shouldn't be! Thanks for taking the time to share this, on top of all that you went through!
Thank you for your kind words and support! Which ever airline launches the seats that let you stay in your wheelchair first will become our new airline immediately.
So far they are handling this well. We don't have the chair back yet, but they company they are working with has shown commitment to making this right. Thank you for your support, it means a lot!
At every turning watching this unfold, we were like, "it can't get any worse." Can't believe the experience you had. We're so sorry you had to deal with this, and we really hope that JetBlue makes things right after all that travel chaos. You all had so many travel challenges for this trip. You need a do-over! Thank you for sharing this experience and helping others who might be navigating this too.
I agree we need a do-over. I keep looking at three nighters on the Wish - but I have NO Business booking another trip. We have one in September-to a certain bucket list locale you did last year. 😉🏔️
@@Imaginary.Lemons We feel you on not booking another trip (but we are ALWAYS tempted!). Omigoodness....we are SO excited for you all and cannot wait to see those videos!
Wow Brooke, this has been a rough trip for you And Adam already. That is a hard thing to deal with. We had a similar experience when we were at Disney A couple months ago and one of the cast members tried to help us put our wheelchair back in the back of the car and when we got back to the hotel, the wheelchair wouldn’t work and we think they might’ve pulled a wire, and the wire head shorted out. It’s very frustrating because as you say, that’s our legs that’s our way of getting around. We ended up having To push the wheelchair, the whole rest of the trip as it’s both electric and manual. If this is the same trip where they don’t have any beach wheelchairs, I think Disney owes you a full refund and the airline owes you a full chair repair I hope you manage to have some fun on the rest of your trip
Yes, it was a really challenging trip overall - including the beach wheelchair drama. For the airline part, JetBlue is doing their best and working to make it right, so we really appreciate that part.
This is exactly why I don't fly, I mean, I can understand why they need to check everything. But, when it comes to having a wheelchair, all bets are off.
It can be frustrating dealing with extra security checks, especially when you have mobility challenges. On our way home, the wheelchair "alarmed" and they checked every single thing in our suitcase for residue. It was nuts!
@@Imaginary.Lemons I don't doubt that, my dad, sister and I went to an Embassy suites hotel, since my sister was taking me to a Convention in Orlando. The room was good, but they only had one bed and I had to sleep on the pull-out couch bed, it was not easy to transfer on and off of.
As my wife is a paraplegic with Turner’s syndrome so she is short with short arms she can’t self transfer. I am very interested in the outcome of this issue. As a side note I would not have taken the Starbucks card. Because they could consider this compensation. However as someone who had a quadriplegic father Jazzy’s are not the best for comfort you will need to keep a closer eye on his skin. I do wish you the best of luck. And please send updates.
As of July 2, we are still waiting for them to ship my wheelchair back to Maryland where we live. Currently there is no update, I did not want to give update if there is no update if that makes sense. As to the meal voucher it was for any place there. They did have this offbrand snack place but Starbucks was the most recognizable one. We could’ve gone to any place.-A
What style sweet did you get and was it adequate for a Hoyer lift to go under the bed and get him in safely? I’m thinking of going on Disney cruise myself so just looking for information. Thanks.
We were in an Accessible Oceanview Stateroom on the Disney Fantasy - and we will have a room tour coming soon. Yes, it would accommodate a hoyer lift. If you would like help planning your trip, reach out to us at Brooke@vacationwiththemagic.com. Our assistance is free to you, and helps support the channel.
@@Imaginary.Lemons man! I’m so sorry about that. As the wife of a husband with disability issues I hope they fix that soon! So many things we have learned since my husband loss his leg and how people sometimes “overlook” or treat someone with mobility issues. Between this and the DAS changes I’ve been a bit disappointed in Disney lately.
Aadam summed it up when he said “it should not be this hard”. I’m at a loss as to why someone felt the need to dismantle the chair in the first place without your assistance. I got bumped off a flight once and got the “spend the whole voucher because they don’t give change” speech, ended up with sooooo much candy lol. I’m glad they were at least able to provide you with a temporary solution, even if it did take all day to organise. It truly is amazing how many people forget that the wheelchair is the extension of a person and should be treated as such.
My hypothesis is that they tried to lift it by the arms - which is dumb, but very likely for someone who wasn’t trained properly.
Rollin' with the punches... that is life as a disabled person, but it sure shouldn't be! Thanks for taking the time to share this, on top of all that you went through!
Thank you for your kind words and support! Which ever airline launches the seats that let you stay in your wheelchair first will become our new airline immediately.
I am so very sorry. I do hope that JB does right! I will continue to watch and support y’all❤❤
So far they are handling this well. We don't have the chair back yet, but they company they are working with has shown commitment to making this right. Thank you for your support, it means a lot!
@@Imaginary.Lemons sooo glad to hear. Looking forward to this series of vlogs
At every turning watching this unfold, we were like, "it can't get any worse." Can't believe the experience you had. We're so sorry you had to deal with this, and we really hope that JetBlue makes things right after all that travel chaos. You all had so many travel challenges for this trip. You need a do-over! Thank you for sharing this experience and helping others who might be navigating this too.
I agree we need a do-over. I keep looking at three nighters on the Wish - but I have NO Business booking another trip. We have one in September-to a certain bucket list locale you did last year. 😉🏔️
@@Imaginary.Lemons We feel you on not booking another trip (but we are ALWAYS tempted!). Omigoodness....we are SO excited for you all and cannot wait to see those videos!
Wow Brooke, this has been a rough trip for you And Adam already. That is a hard thing to deal with. We had a similar experience when we were at Disney A couple months ago and one of the cast members tried to help us put our wheelchair back in the back of the car and when we got back to the hotel, the wheelchair wouldn’t work and we think they might’ve pulled a wire, and the wire head shorted out. It’s very frustrating because as you say, that’s our legs that’s our way of getting around. We ended up having To push the wheelchair, the whole rest of the trip as it’s both electric and manual. If this is the same trip where they don’t have any beach wheelchairs, I think Disney owes you a full refund and the airline owes you a full chair repair I hope you manage to have some fun on the rest of your trip
Yes, it was a really challenging trip overall - including the beach wheelchair drama. For the airline part, JetBlue is doing their best and working to make it right, so we really appreciate that part.
Totally unacceptable that you had to experience this!! I'm so sorry.
Thank you for your empathy, it means a lot.
This is exactly why I don't fly, I mean, I can understand why they need to check everything. But, when it comes to having a wheelchair, all bets are off.
It can be frustrating dealing with extra security checks, especially when you have mobility challenges. On our way home, the wheelchair "alarmed" and they checked every single thing in our suitcase for residue. It was nuts!
@@Imaginary.Lemons I don't doubt that, my dad, sister and I went to an Embassy suites hotel, since my sister was taking me to a Convention in Orlando. The room was good, but they only had one bed and I had to sleep on the pull-out couch bed, it was not easy to transfer on and off of.
Ugh! So sorry you had to go through this. This is my biggest fear and why I no longer travel.
I understand your fear, but don't let it stop you from exploring. Have you looked at train trips? They can be a great option!
As my wife is a paraplegic with Turner’s syndrome so she is short with short arms she can’t self transfer. I am very interested in the outcome of this issue. As a side note I would not have taken the Starbucks card. Because they could consider this compensation. However as someone who had a quadriplegic father Jazzy’s are not the best for comfort you will need to keep a closer eye on his skin. I do wish you the best of luck. And please send updates.
As of July 2, we are still waiting for them to ship my wheelchair back to Maryland where we live. Currently there is no update, I did not want to give update if there is no update if that makes sense. As to the meal voucher it was for any place there. They did have this offbrand snack place but Starbucks was the most recognizable one. We could’ve gone to any place.-A
I am mad for you that you have not gotten an update. At this point with the raido silence I would be contacting a lawyer.
What style sweet did you get and was it adequate for a Hoyer lift to go under the bed and get him in safely? I’m thinking of going on Disney cruise myself so just looking for information. Thanks.
We were in an Accessible Oceanview Stateroom on the Disney Fantasy - and we will have a room tour coming soon. Yes, it would accommodate a hoyer lift. If you would like help planning your trip, reach out to us at Brooke@vacationwiththemagic.com. Our assistance is free to you, and helps support the channel.
Please tell me is not the same trip that you all were on where Disney didn’t have transportation for you all to go to the new beach? 🙁
Oh, but I wish I could. At least all the ridiculousness happened on one trip so the next should be better, right?!?!
@@Imaginary.Lemons man! I’m so sorry about that. As the wife of a husband with disability issues I hope they fix that soon! So many things we have learned since my husband loss his leg and how people sometimes “overlook” or treat someone with mobility issues. Between this and the DAS changes I’ve been a bit disappointed in Disney lately.
I would of Sued them ,for wheelchair damage and emotional damage on him.
Once we get back from our latest trip,(headed to Alaska cruise ) we will post a video on all of the shenanigans we went through.