Hi i am a new registered wise user, and i am expecting some money being transferred to me from a foreign company. Do I need to deposit certain amount of money into my wise account for its activation? Can i not deposit any amount of money into wise for my wise account to be activated?
Hey there! Sending business payments to/from personal accounts isn't supported with our services. If you need to make business payments, you'll need to open a business account. More here: wi.se/open-business If your recipient has a personal account, we'd advise making the payment here.
Hi Wise, I'm new using Wise. I have a problem. What does it mean by 2 micro deposits and where can I see it? Where is the contact support so I can send more detailed about my problem? Thank you
Hey Emy. We explain more here about the microdeposits: wi.se/micro-deposits You can always contact us from the Help Center, both on your app and on the web. See it here too: wi.se/contactus_ Feel free to also send us a PM on other social media channels where we offer support 😊
Can you put more instructional content? Like How to set up an account What info should we give to clients when they are asking for our wise account? For PH what are the 2 ways we can transfer our money from Wise to either Gcash/ PayMaya
Great questions! If you are looking to receive money with your Wise currency account, you'll need to share your virtual bank details. You can learn more about this here: wi.se/whatcanireceive. And yes, we can send PHP transfers to both GCash and PayMaya accounts. This is highlighted for you here: wise.com/help/articles/2932333/guide-to-php-transfers#:~:text=For%20transfers%20to%20mobile%20wallets%2C%20you%E2%80%99ll%20need%20their%20mobile%20phone%20number%2C%20starting%20with%20the%20country%20code%20%2B63. 🔍
Hi wise! I always used to send money on wise , and recently I tried to send money to my brother as he is needed urgently, but the amount I sent to him ,is still pending 😢 so I am worried
Hey, Joyce. When did you set up the transfer? If it was sent over the weekend, it may be taking a bit longer for the money to come through, as we can only move your money during normal banking hours. So, the best thing to do is wait a few business days for this transaction to be completed. We explain more here 👉 wi.se/howlongdotransferstake If you need more help with it, feel free to reach out to us via Facebook, X, or Instagram, with your transfer number - we'll gladly have a closer look at it for you 🙂
First comment and worth installing for the best bank in the world ❤☺️ I am waiting impatiently✅ 1 Support the currency of the Algerian dinar🇩🇿 2 Open a branch for you in Algeria🇩🇿 3 Support the Arabic language 🥲
For a larger transfer amount ( 20 000$ ) does it make a difference if you transfer the money directly into you bank account or is better ( cheaper ) to your WISE account , then from there to your bank account ?
Hi there. We'd recommend you to send the money directly to your bank account as it's a one-step process and likely to be cheaper, compared to the two-step process of adding your money to your Wise account and then transferring to your bank account. Here's a guide to set up your transfer: wi.se/howtosendmoney and tips on sending large transfers: wi.se/largetransferstips Feel free to contact us if you've more questions: wi.se/contactus 🙂
Hi 👋 We're actively working on creating new content here on TH-cam, so we appreciate your feedback. Make sure to keep an eye on this channel for this, but in the meantime, we explain how to receive money here: wi.se/howtoreceivemoney_.
Hey Brian 👋 We're sorry to hear that you're running into this issue with sending money here. If you'd like for us to take a closer look at this for you then please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
I sent money to Nepal and it worked fast. Two questions: How many money can I transver at once? Are there any restrictions when I send the money decleared as: Present? Thx Florian
Hey there! We're glad to hear you got the best use of our platform 🤩 The limits depend on which currencies you send to and from, and how you pay. You can check the limits for each currency here: wi.se/what-currencies-can-i-send Sending money to friends and family as a gift shouldn't be an issue - however, depending on the amount you send, we might need to verify your source of income. Read more about this topic here: wi.se/sourceofwealthdocs We hope this helps. If you have any other questions, let us know. We're always happy to help.
Im having issues when it comes to payment method. I Always choose ACH for my connected US Bank account. However, it says I have one or more logins associated with the bank. Then I have to connect to my bank again, do verification, submit govt ID/drivers license, take selfie photo and finally my account was verified and connectd. The problem is, the I want to transfer money again and it is asking me to do the same process all over again. How do I fix this?
Hi there. We hear how concerning this might be, and we'd like to help. However, this isn't our official support channel. So, please reach out to us via PM/DM over on our official verified Facebook, Instagram, or Twitter with your membership/transfer number, and full name. We'll take a look into this for you. Or, you can email, and call us as well here: wi.se/contactus
Hey there 👋 Mercury is our trusted partner, so yes, you'll be able to do this. And for more info on Mercury, and how we're connected with them, please have a look at our blog here: wi.se/mercury Also, please feel free to send us a PM, or DM, on Facebook, Instagram, or X, if you have any other questions. We'd be happy to help you.
I'm trying to get my account details. I've deposited the money and sent a picture of my ID to get verrified. The money went through, however when I click on my balance, it still says 'Verify for account details'. Should I resend a picture of my ID or is the original one still being processed? I should also note that I did recieve the email that my documents have been confirmed. I assume I should be getting another email saying my documents have been verrified though?
Great question! If you received that email, your documents should have been accepted, and you should have access to your account details 🤔 If you can give us a call or email, it'd be best for us to take a closer look at this: wi.se/contactus_ Or, you can send us a DM on Facebook, Instagram, or Twitter with this info and your membership number. Thanks.
With Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. It’s free to sign up, and there are no monthly fees. Depending on your region, you can also get banking details to receive money in more than 9 currencies. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq. If you're asking about transferring money to your external bank account, it depends on what currencies are involved: wi.se/currencieswesupport. If you have more questions, feel free to drop us a DM on alternative social platforms or give us a call/email: wi.se/contactus. We're here to help.
This is fine if you are sending to a country having USD or EUR as the national currency. But if the local currency is something else, the recipient bank will often have a long list of fees for processing the incoming funds and also an unfavourable exchange rate when converting into the local currency.
Hey Brian. We’re always looking for ways to make our transfer fees as low as possible. The calculator will always show you all the fees we'll charge you, check more info here: wi.se/sendmoneyfees If you set up a transfer (one currency to another) from your external bank account to Wise and from Wise to an external account - the conversion happens within Wise, meaning there shouldn't be any conversion fees from your bank. We do not have control on any other fees the receiving bank applies. In case you want us to have a closer look into any specific transfer, feel free to get in touch with us via PM. Due to the platform specifics, you can't send a DM on TH-cam, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. You can also call/email us here: wi.se/contactus
Please give more detail on option to pay wise transfer thru bank. How does this work? Do i need to send the amount from my bankaccount to wise? If so what are the details or account?? Or does the application forward you internally to make that that deposit from bank to wise??? This part i dont understand
Hey Sena! When you set up a transfer and choose bank transfer as a payment method, you’ll have to go to your online banking or your branch, and then send the money to Wise. We'll provide you with the details for you to send the money to us. Learn more about this here: wi.se/payingbybanktransfer If you need any assistance you can DM us to any of our social media channels Facebook, Instagram or Twitter (X) - or reach out via email/phone: wi.se/directcontactus
You'll need to finish onboarding your business and get verified before we can complete any transfers. You should have email notifications from us explaining what's still needed. If not, try viewing your account activity for any paused transfers. You'll be able to see what's still needed there, as well 💚
Hi, great video. I just have a question. I have my wise account. I need to transfer money to my son. Does he need to have a wise account also for this purpose, for just receiving the money? Thanks a lot for this video.
Hey, Anabella. You can always send money directly to your son's local bank account - as long as it's in a country and currency that we support. He won't need to have a Wise account. More info here: wi.se/currencieswesupport_
Hey, Šalah! We do offer our services in Algeria, so you're free to create an account and send bank-to-bank transfers as normal 🙂 Just note that not all Wise features might be available there, such as our cards and balances. Likewise, we aren't able to support the local DZD (Algerian Dinar) currency just yet, but you can always leave a request for it here: wi.se/wishlist and still pay via SWIFT using USD, EUR or GBP currencies in the meantime.
Is there a way to get notified when the invoice has been paid? I'm currently receiving payments in my USD account from a US client but I don't get notified when they make a payment in my USD account. I can only see notification after 3-4 days when the money reflects in my account.
Hey, Rohit. We're unable to track incoming payments till they reach us, hence we're only able to let you know once we've received the sum from your payee. This typically takes 1-3 days for USD payments. We explain more about how long it usually takes to receive each currency into the Wise account here: wi.se/howlongpaymentsbalance
Hey there. There isn't a specific timeframe for how log it takes to open a Wise account. But, we do try to make the process, as fast, and user-friendly as possible. For a step-by-step guide on how to open a Wise account, feel free to check here: wi.se/openwise And to get started, you can check out this link: wi.se/createaccount And, if you have any questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter). We'll take a look, and get back to you there with more info.
The various currencies' balance statement is confusing. The transaction's details are not available for review, when, how much and rate of exchange at time of transactions?
Hey, David. Thank you for sharing your issue with us. Your experience matters a lot to us, and we'd like to better understand the issue you're facing. However, due to platform limitations here, we’re not able to contact you via DM. If you have any other social media accounts like Facebook, X or Instagram, reach out to us there with your membership number and the detail about the issue that you have with your balance statement. We’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus In general, the balance statement for the different currencies will let you know the incoming and outgoing money for your balance account. If you'd like to see the exchange rate and our fee for a specific transfer, please log in to your account, click on the transfer, and select the details tab.
Hey there 👋 Good news-both personal and business accounts can receive payments with us, as long as the account details feature available in their region! You can read more about that here: wi.se/howtoreceivemoney_ Keep in mind, though, that if the payments are business-related, then you'll need a business account to accept those. More on that here: wi.se/businessaccount_
I haven't used Wise in a while, so pardon me if this question was already asked/answered. I'm attempting a domestic (US to US) ACH transfer. I have all the recipient's bank details. When I go to "add a recipient," it asks for "Recipient Address" under the banking section. Does this mean the address attached to the bank account (recipient's bank address), or the recipient's business address? I am only confused because it's on the bank info page. Thanks!
No worries at all, we're always here to help with any questions you have 😉 In this case, you must provide your recipient's full address, not the bank address. Read more here: wi.se/guidetousdtransfers We hope this clarifies your question. Please let us know if you still have trouble with your transfer.
While managing my account after registration there is no such get started option to pay or to submit personal details. Please tell me is it the app problem or what. I am from Nepal I will wait for your reply. Thank you wise team😊
With a verified address in Nepal, your account can be used for sending money from your local bank account to other bank accounts all over the world. We no longer offer our virtual currency accounts in this country, so it's no longer possible to receive or hold money with your Wise account. If you are having any issues with entering your profile information, or with getting verified, follow up with our customer support by email or phone: wi.se/contactus_ 💚
Hey there. It sounds like we were requesting for a source of wealth document. You can check here to see which documents we accept: wi.se/sow If you're still facing issues with this, you can drop us a DM on any of our other social platforms (Facebook/Twitter/Instagram) with your membership number and full name. We're here to help. Otherwise, give us a call here: wi.se/contactus_
Is the fee for sending different amount of money the same? For example, I want to send 100 euros and the fee is 3.84 euros, for 3500 euros it also shows 3.84 euros. Is this true because it doesn't make sense to me. Thank you.
Our fees depend on a few things, like your payment method and the currencies you're sending. If that's the fee we're showing when you're making a transfer, that's the real amount! You can always test a transfer and see those fees from our simulator here 👉 wi.se/ourfees_
Hello, What is the limit € per day we can send money into local bank accounts (€ to € for example)? Also, can we send the money to different bank accounts, on a Daily basis? (€ to € again).
Hi there. The limit for how much EUR you can send to per day is up to 6 million EUR per transfer. If you're paying by bank transfer, then the limit is 1.2 million EUR. See more on this here: wi.se/guidetoeurtransfers Also, you can send to different bank accounts on a daily basis, just note your recipient will need to share their bank details with you. If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
@@Wise I heard (on other YT videos) that Wise dont like for costumers to send money into different bank accounts (different people) as they can block the account as it can indicate 2(or more) people are using the same account! Can you please help me with this? I want to transfer money for 3 different people regularly but dont want my account to be blocked with my money there. 😕
Hello there, we only allow one person to access a personal Wise account, so making transfers for different people wouldn't be allowed. As a regulated financial institution, we have a right to close account that go against any of our policies, see here 👉 wi.se/usepolicy. But, if you're wanting to receive and send money to 3 different people, this is possible. Feel free to give us a call, or contact us via our other social channels like Facebook, or email, and we can walk you through how to send money.
@@Wise Hello, I know how to send money, my main question is to know if I can send money for 3 different people (family members) regularly, without disrespecting the rules of Wise, as I do not want to have account banned? Can you please help me with this?
Hey there. There are limits to how much you can send with Wise: wi.se/sending_limits For EUR, this limit is 6 million, but if you want to send more than 1.2 million EUR, you’ll need to transfer it from your Wise account. More info here: wi.se/guidetoeurtransfers You can send money to different people, as long as your transfers comply with our Acceptable Use Policy here: wi.se/usepolicy We'd also recommend checking our Terms of Use: wi.se/customeragreement If you have any further questions or concerns, please feel free to reach out to us at wi.se/contactus or send us a DM on X, Instagram or Facebook. We'll be happy to help 💚
Hey there 👋 At the moment, we can't accept cash payments. All the payments for your transfers need to come from a bank account under your own name. If you don't have a bank account, you won't be able to send money through us. Here's a guide to add money to your Wise account: wi.se/addmoneytoyourbalances_
Hey there! Thanks for your question. In order to send money from Wise to your external bank account, you just need to follow some simple steps presented here: wi.se/howtosendmoney. However, in case you referred to sending money to Wise, here you have two options: - You can easily top up your balance from your own external bank account. See how to do it here: wi.se/addmoneytoyourbalances - You can obtain account details and receive money from other banks. Check how to get account details here: wi.se/getbankdetails In case you were referring to something else, please let us know. Or, if you'd like to receive more assistance, you're always welcome to contact us via DMs on Instagram, X, or Facebook 😊
Hi Wise, I want to transfer my own money from my Sinagpore bank account to my Japan bank account. The two accounts were registered with my two local addresses separately. Can I do this and how long will it take?
Hi there, thanks for reaching out. This should work just fine! The time a transfer takes can depend on the amount, the currencies, and the payment method you decide to use. More information on SGD transfers can be found here: wi.se/guidetosgd Our Pricing Page can also help calculate the fees for the transfer you're trying to make: wi.se/sgd-jpy Feel free to ask any other questions, we'll be here!
I chose a manual bank transfer. But while transferring it's asking for code number. But I can't find the code number. Please let me know about the code number.
Hey there. It seems like you're trying to set up a bank using our platform, and that you're being asked to submit a certain code, is that correct. If so, then please note that you'd be able to find our relevant banking details on our page here: wi.se/wise-bank-details - keep in mind that we also show all the necessary banking details during the final step of the set-up of a bank transfer on our platform. And perhaps what you're referring to here is the membership number, which we ask you to put in the reference of the payment when paying in from your bank account. To locate this number, please use the info and steps provided on our other page here: wi.se/membershipno We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X in case you have any other questions or concerns. We're here to assist you, after all.
Hey George 👋 This might not be possible. Usually, we'll need bank details and full name of the recipient. Some currencies might support transfer to mobile wallets or cards, but to see what we support, you can click on this link and select the currency you're sending money to: wi.se/currencieswesupport_ Also, if you need more assistance, feel free to DM us on any of our other social media channels-Facebook, Instagram, and Twitter.
is there any way to buy normal things with a wise account? E.g. if i was wanting to buy a product, and their payment processor was stripe, how could I pay using my wise bank account?
Hey Jake 👋 It sounds like you might be interested in getting a Wise debit card. The Wise card is linked to your Wise balances, and you can read more here: wi.se/getthedebitcard_ You can use the card to make online payments, pay at physical stores and more. We explain more here: wi.se/whereyoucanuseyourcard_ If you've more questions, we're more than happy to advise further at wi.se/contactus_.
Hello, Sandrine. If you're using Wise to send money, then yes, you'll need to open an account with us. But, you could send money to a person that has a Wise account, without you having to register. For example, if you're sending money to "John" (to their Wise account) they just need to share their bank details with you, and you can send money from an external bank. Hope that clarifies, but if you have any questions, contact us: wi.se/contactus_ We'll be happy to help.
Let's say I made a transfer from one country to the other (for example EUR to GBP) and one of the country's request a document proving that the transaction was "legal", is the pdf generated in the transaction history enough or can we ask for a specific document to prove that the transaction was made using wise? thank you
Hey there, Rg! You can share the transfer receipt with them, since it contains all the details regarding the transfer. More info, here: wi.se/getpdfreceipt As a highly regulated financial institution, all of our transfers are legal, and we follow the financial laws in place. More info about this, here: wi.se/regulation 💚
hello. i need to add description to my transfer because i have to add invoice number. otherwise receiver side cannot know who sent this money and why. Is there anywhere I can add this? I searched a lot but couldn't find it. I hope you answer. thanks in advance.
You can typically add a description or reference to your transfer. More on sending money here: wi.se/howtosendmoney On the "Review" page, right at the bottom, there's an option to add a reference if you want. After that, you'll be conducted to do the payment. If you are facing any issues with this, drop us a DM on other social platforms (e.g. Instagram/Twitter/Facebook) so we can take a closer look. Or, give us a call here; wi.se/contactus We'll be happy to help.
I chose manual bank transfer but got confused and didn't send an ACH/wire transfer, instead my bank is sending a check to Wise. Will Wise accept a check?
Hi, Jillian 👋 We don't accept cash, check, or cryptocurrencies. Instead, since it sounds like you're sending USD, you can fund the transfer using a few methods such as wire, ACH, card payment, etc. Read about paying for USD transfers under "How can I pay for my transfer from USD?" here: wi.se/guidetousdtransfers
Hi there, Marvin - thanks for reaching out. Yes, you can pay with your connected bank account (ACH), but you first need to connect your preferred bank account with Wise. You can learn more about this here: wi.se/ach-payments-info. Here's a little more info on how to send money through Wise: wi.se/howtosendmoney. There's also this informative blog: wise.com/us/blog/international-ach-transfer, which sheds some light on sending money through ACH internationally. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hi done registering and I have an account already. Someone wants to send money to me using my email account. But they cannot search my email account. Why? And what should be done?
Hi, Flordelyn. Sending money to an email address is only available on our website. If your sender is using the app, advise them to use the website instead. There's also a few restrictions to sending money to an email address, which are the following: - sending from BRL, and INR - sending to LKR, PEN, BDT, COP, CNY, UAH, and GHS - the recipient not having account details in the currency they're receiving - SWIFT transfers are not supported We're linking our handy guide with more info: wi.se/sendmoneyviaemail If you have any additional questions or feedback, feel free to reach out to us on Facebook, Twitter, or Instagram. We'd be more than happy to help 🙂
Hey there, Vivian. When you create an account with us, and normally before or during your first transfer, you'll need to verify your account. The time this takes can vary, but we'll work to get it done within 5-14 working days. More here: wi.se/verification-transfer-speed As for the time it normally takes for a transfer to be completed, this can vary depending on a few different things, but you can learn more about it here: wi.se/howlongdotransferstake If you have any other questions, feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to help however we can 😊
Hi! It has been stated that I already received the money from my US Client but when I try to transfer money, it leads me to choosing 3 options under Pay Tab: US Bank, Wire Transfer, and Swift. I'm from PH and when I chose Wire Transfer or Swift, it makes me deposit money. I'm quite confused.
Hey there. For this, we'll need to take a closer look and see what you're looking for 🤔 You can contact us on social media channels where we offer support by sending us a PM or directly via email: wi.se/contactus_ Just share the screenshots of what you see and give more details, and we'd be happy to help you.
Hello 👋 Your card delivery estimate depends on the region you're located. We share more information here: wi.se/mywisecardhasntarrived Feel free to reach out to us and we can attempt to look into this further for you: wi.se/contactus
Hey, Martin. Our services are available in both US and UK. You can create an account now, then simply update your registered address once you move back to the UK. Just note that it has to reflect your primary residence. We'd say it's a good idea. Feel free to let us know if you've further questions 😉
Can you please guide how much money i can receive in my personal account and business account ? And what will be transfer limit of both accounts. Thank you abdul
Hi Abdul 👋 For most people, there are no limits on how much you can receive and hold right now but there are a few exceptions - please check here: wi.se/borderlesslimits Also, there are limits for how much you can send with us. They depend on which currencies you send to and from, and how you pay. You can check the limits for each currency in the currencies' articles here: wi.se/currencieswesupport We’ll also let you know if you try to send too much at one time. If you have any more questions regarding this, feel free to DM us on Instagram, Facebook, or Twitter. Also, you can email or call us using this link: wi.se/contactus
Hey, Icay 👋 Our services are available in the Philippines. Although we currently don't support sending money from PHP, but you can still send USD, EUR, or GBP from your bank account there to us via SWIFT: wi.se/swiftpayments_ All you need to do is to follow our transfer steps: wi.se/howtosendmoney_ Recently, we had to close the balance account feature for new onboarding customers in the Philippines due to higher demand, but if your sender has an account with us, you can still receive money directly to your bank. Just provide your local bank account details or your e-wallet. Rest assured that we're constantly working hard to open this feature again. We'll be sure to let our customers know once there's any solid update about this.
Hi hope you're well, could I send money from my different bank accounts under different passports? EX: Send money from Armenian bank that's under my Russian passport to a US bank account under my US passport?
Hi, Maksim. You're only allowed one account per customer. So, doing that isn't possible. But, you sure can send money from an Armenian bank account to a US bank account, with us. Just note that we don't currently support Armenian local currency. But you can pay in one of our global currencies (USD/EUR/GBP) via SWIFT: wi.se/swiftpayments_ If you need more help, reach out to us on Facebook/Instagram/Twitter DM. You can find our official social channels at the bottom of our website: wi.se/wisepage_ Or, you can email/call us here: wi.se/contactus_
Hey, Barry. If the option to pay by card is not available, you'll need to pay using a different method, such as bank transfer. If you need us to have a closer look, please drop us a DM on Instagram, Twitter or Facebook. Alternatively, you can contact us here: wi.se/contactus_
We don't have payment portal or gateway integration support just yet, but you can still receive payments with your Wise account. You can either share your virtual bank account details with your senders, and they can arrange transfers from their bank account to your Wise account, or you can generate payment requests and then share those as invoices with your senders. More on this here: wi.se/request-money. And while you can't authorize someone else's debit or credit card to charge a payment, you can use your own Wise debit card to receive payments from 3rd parties. We have more on how that works here: wi.se/receiving-to-card 🔍
Hi, Amber. We get your concerns, and we're here to help. With us, you can send JPY from Japan to USD in the US. But, note that we operate completely online, and we don't have any physical branches. So, when you start setting up a transfer, we'll show you the options to pay us. Once your JPY arrives to us, we'll convert it to USD and send it to your recipient. Step-by-step instructions on sending money here: wi.se/howtosendmoney_ Also, here are a couple of useful guides on JPY transfers: wi.se/guidetojpy - USD transfers: wi.se/guidetousdtransfers_ If you've more questions, please PM/DM us via our official verified support channels (Facebook/Instagram/Twitter). We'll get back to you there asap.
Question sir, it looks like my procedure how to sent money is in-correct could you please help me out to this matter I'll you the screenshot where I get in trouble thanks...
It's always a pleasure to help you, Isagani. Please have a look at our detailed transfer steps on this page: wi.se/howtosendmoney_ If it doesn't help, then please share your membership number and a screenshot of the part where you get stuck on one of our private social media account (Facebook, Instagram or Twitter), and we'll take a closer look there. Alternatively, you can also reach out to us via wi.se/contactus_ Thanks.
All the info is on how to send money. I want to know how to receive money and link it to a bank account? We have family who wants to send family to their parents but I am not sure how to receive money? What info do I need to give them to be able to transfer money to their parents? And how do I link the money they sent to reflect in their bank account
We have a lot of videos on receiving, too; just go to our Home page here and see the list of our lovely content 😊 With us, you can receive money into your account if you open a balance and get account details. See here if your country is on the list: wi.se/balanceavailability_ If so, then check out this article to receive money with us: wi.se/howtoreceivemoney_ And if you want to receive money into your external account, then the sender can watch this video and set up a transfer to send you the money through Wise. More here: wi.se/howtosendmoney_ If you want to know how to receive money into your local account, you can contact your bank. And feel free to reach out to us on Instagram, Twitter, or Facebook and PM us if you have more questions.
We’re licensed to hold your money and, as part of keeping it safe, we follow strict rules set out by the regulators in the countries where we operate. Read all about how we keep your money safe here: wi.se/safeguarding-wise Now, about making purchases or transfers, we don't have a "send to business" option. When you make payment/transfer to a recipient, always make sure it's somebody you trust. If ever a customer encounters an unfortunate situation of being scammed, we're here for them. We'll investigate the matter and do our best to recover what we can. If you have more questions, reach us through a private platform: wi.se/contactus_
Hey there. We're glad to see you're grateful for our video. And please note that a recipient won't need an account with us in order for you to send funds to them internationally, as you'll be able to send to external (bank)accounts as well. Be that as it may, it can indeed be very convenient, and cheaper as well, if the intended recipient also has an account with us. As they'd be able to receive payments directly into their account using our balance and account details features. For more info on our balances, go here: wi.se/create-a-balance - and to learn more about our account details, click here: wi.se/getbankdetails We hope this explains things to some extent, but please feel free to send us a PM or DM on Facebook, Instagram, or X, in case you have any other questions. We'd be happy to assist you.
Can you use WISE as my bank account while living abroad? My daughter tried this but was unable to use her US debit or credit card to fund the initial debit card so can't figure out how to make it work without getting an international bank first. help!?!
Hi there 👋 The features available for your Wise account will depend on where you're living. You can check the availability for balance accounts here: wi.se/balanceavailability And availability for the Wise card here: wi.se/cardavailability Keep in mind that when you're adding money to your Wise account for the first time, the money needs to come from a bank account in your name. You can find out more about adding money to a balance here: wi.se/addmoneytoyourbalances If you're still having trouble or still need help, DM us on one of our official support platforms: Instagram, Facebook, or X. Or reach out through our contact link here: wi.se/contactus
Hi there! At the moment, sending from INR is only available for customer residing in India and that have used our services before. We explain more about it here: wi.se/guidetoinr We're working to change this, and well be sure to share more updates if something changes 🙂
Hey there! We're happy to hear that you liked our video. To answer your question, you can transfer money from your personal to a business bank account. But in some cases, business transfers are slightly more limited. There are some currency routes which we can’t support business transfers to due to the way we’re regulated in those countries. Check out the currencies and its limitations here 👉 wi.se/businesslimits
Hi, Martin 🙂 Yes, for sure you can. You can transfer money from your balances to another person bank account by following the steps shown here: wi.se/sendfrombalance If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hey Carla, if you're referring to paying for a transfer by debit card please note that depending on some currencies you might not be able to pay with card. See more on sending money here: wi.se/howtosendmoney If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hi, I recently created my WISE account and there is no "Add money" or "Add Balance" option where I can input money to my account. How do you think I could fix this? I am from the Philippines.
Hey there, Jelo. We aren't currently able to offer new balances or account details to customers in the Philippines. But we're always working on offering more features, so when this changes we'll update the availability here: wi.se/balanceavailability For now, you can still use our services to send money, including PHP. Learn how to send money here: wi.se/howtosendmoney And find out more about PHP transfers here: wi.se/guidetophp Feel free to DM us on our official support channels (Facebook, Instagram, or X - formerly Twitter) with any other questions 📩
Hello wise! I got some issues to send money using wise and the issues is always my transaction was paused duel to because of this sentence (There's a problem with the name on the payment we received - it doesn't match with your name on Wise. So before we can continue, we need to make sure the money came from you.) Can you explain me why this happens?
Hey Mohamed 👋 That will usually happen when your name on your Wise account doesn't match the name of the account where the money is coming from. See more details here: wi.se/sending-diff-bankacct Cases vary and If there is something we need to tell you, you'd get an email. So always keep an eye out for any updates. If you need more assistance, please DM us over Facebook, Instagram, or Twitter.
HI, I want to set up wise for getting paid by international clients. If they send me payments in CHF from Switzerland to me in the UK (but to a CHF currency in my account), are the fees still lower for them and me? Or will the client still have to pay their normal banking fee? Thanks
I should add that they would be making the payments from a normal bank account and not a Wise account or through Wise. They would be making a normal bank transfer to my CHF wise account.
Hello Ladina, that's a great question 😉 In order to receive payments from clients, you'll need a business account (which is available in the UK), but, here's more info on that: wi.se/allowedbusinesses_ For the fees and rates, you can check our pricing page, and here for more details: wi.se/understandingfeesandrates_ - the cost will depend on the amount they're sending, how they pay, and the exchange rate. If you have any other questions, contact us via phone, email or DM in IG, FB or TW: wi.se/contactus_
Hi there. What type of trading platform are you referring to here? As a guideline, you can receive money to your Wise account from a platform that deals with cryptocurrencies - as long as the platform is regulated and/or supervised in the EU or UK.
Hey, there. When you're sending money from your EUR bank account in Turkey, you'll need to pay in via SWIFT since you're sending from a country outside SEPA. Your bank will most likely charge a fee, and correspondent banks might charge handling fees. It's best to check with your bank for the sending fees. Learn more here: wi.se/swiftpayments On our end, there'll be no receiving fees. You can learn more about the receiving fees via: wi.se/fees-receive-money-wise. For your transfer to your EUR account in Germany, you can learn more here: wi.se/sendfees If you've any further questions, feel free to drop us a PM on X, Instagram or Facebook 💌
Hello from Japan. please allow me to ask you questions. Im moving to Canada in 2 months. Here is my status:I've just created a wise account in Japan and received a debit card, already activated. Questions: i will make a bank acount in Canada after moving to Canada so that i cannot register my Canadian bank info yet.But i need to transfer a certain amount from Japan to Canada. So my question is that whether or not I can put and keep the money in my own debit card account of wise,?then send the money from my debit card account to Canadian bank acount later on? im afraid that debit card is only for withdrawing at ATMs or using at stores as debit card? i wanna make sure where i can pool the money on wise account to transfer the money to my Canadian acount later on.... Thank uou in advance for your help.
Hi there 👋 We can definitely help you with the move to Canada. You can open up a CAD balance, convert some JPY into CAD, and then hold it. And when the time comes, you can transfer the money into your Canadian bank account. Some helpful links: How to open a balance 👉 wi.se/getbankdetails_ CAD transfers explained here 👉 wi.se/guidetocad_ How to convert money between balances 👉 wi.se/moneyconversion_ Don't hesitate to reach out to us: wi.se/contactus_ if you need any help at all - we're here for you.
I like previous blue color more) but we going to future) in general, I have suggestions for slight improvement usage) i work many happy years with Wise until today(
We're sorry to hear it! We appreciate feedback of all kinds, so please let us know more about what happened, and how we can improve. You can also reach us by email or phone: wi.se/contactus_ 💚
Hey, Stephen. How different does it look? 🤔 Please drop us a DM on our other social media channels (Facebook, Instagram or Twitter), so we can take a closer look. Alternatively, you can email us here: wi.se/contactus_
Frustrating. I live in Thailand and simply want to transfer some money from my US bank (Bank of America). However, in order to connect my US bank to WISE, it requires me to fill in my US phone number to receive a certification code. I LIVE IN THAILAND and don't have a US phone. Therefore, I cannot complete the process and can't use WISE.
Hey, John. We're sad to hear about the trouble you were faced with. Can you clarify if you were trying to pay with your connected bank account (ACH) in the US? If so, you can also try getting the code another way, such as by email. We explain more here 👉 wi.se/achproblems If it's something else, send us a PM via Facebook, X, or Instagram, and our agents can help you further there. We'll be happy to have a closer look at this for you. Let us know how it goes.
Is your WhatsApp connected to your American number? If so you can click the 'I didn't receive a code ' and then hit the WhatsApp option and it will send the code there.
Hey there. It looks like you could use our help here. So please send us a PM or DM, on Facebook, Instagram, or X, along with your membership number, and some more info about your situation, so we can assist you to the best of our abilities. Alternatively, please note that you can also get in touch with us via email or phone through the following link here: wi.se/contactus In the meantime, please have a look at our page here: wi.se/banktransfer-problems, for more info on problems when it comes to paying via a bank transfer.
Hi, I want to send money overseas. "Recipient address" means Recipient's bank address or the person's address? Thank you! Or do you have a video to guide me through the process?
Hey, there 👋 That's a good question. "Recipient address" means the person's personal address as stated in their bank account. It's not the bank's address. The video on this post can guide you through the process from opening your account to sending your money through us. Alternatively, you can also follow these steps: wi.se/howtosendmoney If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Hello. I have a question. I have a US Wise account and I need to send money to my landlord in Spain. I converted my USD to Euros. If I send the Euro rent from my Wise account to my landlord’s Spanish bank account, does my landlord have to pay a fee to receive the money? Please help!
Hey there! If you're holding EUR in your Wise balance, you can make a direct EUR to EUR transfer from your Wise account to your landlord in Spain. In this case, you'll see all the fees upfront, and your recipient shouldn't pay a fee for receiving money in this case. Your recipient might only be charged a fee for receiving money if you're sending money via SWIFT. More about it here: wi.se/swiftpayments We hope it clarifies, but feel free to let us know if you have any more questions over our Instagram, X, or Facebook channels 🙂
Hi wise, I tried to wire money overseas and it said I couldn’t send the money because it’s a non-transaction account. What does that mean? I’ve sent money before and this didn’t happen. How can I fix?
Hey, Marcela. We'll need to have a closer look at this for you to see what's going on. Could you send us a private message on Facebook, Twitter or Instagram with your membership number and a screenshot of the error if that's possible? Or, you can call us at wi.se/contactus Our agents will be happy to help you out there 🙂
Hey Jay. That's possible, but note that there are some currencies that don't allow you to send money to someone by email address. You can see more on this here: wi.se/moneytoemail Hope this helps.
Hi there. If you aren't seeing the option to open a balance (which is used to receive money), it may be due to where your Wise account is registered. We're working hard to make them available to everyone, and once we do, we'll let our customers know via email. But for more info on places where you can't open a balance, feel free to check here: wi.se/balanceavailability If you have any questions, feel free to DM us on any of our private channels: Twitter, Instagram, or Facebook. We'll take a look, and get back to you there with more info 😊
Hey, Mike 👋 Do you mean that you'd like to send money from South Africa to Thailand? You can certainly do that. We currently don't support sending money from ZAR (South Africa Rand), but you can send USD, EUR or GBP through us via SWIFT: wi.se/swiftpayments Once we received it, we'll convert it to THB and send it to your recipient in Thailand. Follow these steps to set up your transfer: wi.se/howtosendmoney And check out our THB guide for more info: wi.se/guidetothb
Good question. We send INR to India using local banking systems, so SWIFT won't be necessary. This makes transfers to India fast and inexpensive 🥳 I've highlighted what recipient info you'll need to send INR to an Indian bank account here: wise.com/help/articles/2932151/guide-to-inr-transfers#:~:text=What%20information%20do%20I%20need%20about%20my%20recipient%3F 🔍
Hey, Keith. Can you clarify if you're trying to send money to THB? At the moment, you can send 50,000 THB or above per transfer only to Bangkok Bank Public Company, Kasikorn Bank and Siam Commercial Bank. Learn more about this at: wi.se/guidetothb Here's another helpful guide on how to send money: wi.se/howtosendmoney
Hi i am a new registered wise user, and i am expecting some money being transferred to me from a foreign company. Do I need to deposit certain amount of money into my wise account for its activation? Can i not deposit any amount of money into wise for my wise account to be activated?
Hey there. To receive directly into your Wise balance, you'll need to get account details first: wi.se/getbankdetails_ You can then share these details to the sender. You'll need to add 20 GBP (or equivalent in another currency) to do so. Keep in mind that this isn't a fee - you can then use or send this money. Please also check if this feature is available in the country you're residing in: wi.se/balanceavailability_
Hey Elena. Your Wise card is connected to your balance, so as long as you have money in your Wise account, you'll be able to use your card. You can find the steps here: wi.se/addmoneytoyourbalances and more info about paying via bank transfer here: wi.se/payingbybanktransfer Not to worry as we'll be guiding through the on-screen payment steps when you set up your transfer 🙌 We also have some FAQs here: wi.se/debitcardfaq - but if you need further assistance, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus to help you out.
I tried to send money today like usual but keeps telling me the problem with my card there is nothing wrong with my card it's just wise not working anymore
Hi there! There can be multiple reasons why you're facing issues while setting up the transfer using card payment, and we share some here: wi.se/unsuccessfulcardpayments_ However, if you want us to take a look into it, feel free to DM us along with your membership number on Facebook/Twitter/Instagram or you can contact us here: wi.se/contactus and we'll be happy to help 🙂
Hello, I have a Wise account in USD that I use for purchases. I need instructions how to receive USDT to my account. Specific instructions please to give to the employer paying in USDT. The Wise claims that bitcoin can be received but bitcoin is not included on the account setup. Thank you.
Hi there. Please note, we only accept incoming payments from cryptocurrency related businesses if they’re regulated and/or supervised in the EU or UK. You can see more on this here: wi.se/incompatibleaccountsandcurrencies If you have a USD account and want to receive money, then you'll need to first get account details, reach out to your employer and share your USD details with them so they can send you money. See more on receiving money here: wi.se/howtoreceivemoney Regarding receiving money into your Wise account, you'll need to reside in a region where this feature is available. See more here: wi.se/balanceavailability If you have any other questions, please reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hello Wise, I recently created a Wise account with Indian information, and I have euros in my German Deutsche account that I would like to transfer to my Indian bank account. Are there any specific instructions or considerations I should be aware of for this international transfer or is it just the simple send from EUR to INR on the app? Your assistance in this matter is much appreciated.
Hey, Ria! If you mean you're trying to transfer money from your external German Deutsche account to an external Indian bank account, then yes, you can send from EUR to INR with us. Make sure to check this page for some simple steps on how to send money: wi.se/howtosendmoney You can also have a look at this link for more specifics on transfers to INR: wi.se/guidetoinr Should have any other questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you reach us via email/phone call here: wi.se/contactus
Hello Wise. Can I transfer money to myself from my Wise account to my bank account in North Macedonia? For example now i work in Germany and I have german number on the Wise acc. I am going back in N. Macedonia on 20 September but the last salary I will get on 5 October. Should i change my phone number and living address from german to macedonian? Also is North Macedonia approved region to transfer money? Sorry for the longer message, best regards.
Hi there! You can send money from your Wise account to Macedonia in one of the currencies we support. We explain more about it here: wi.se/currencieswesupport_ Regarding your registered address, you can update your information when you find it more convenient for you. But, remember to receive notifications over phone, you'll need to have that details up to date on your profile. Here's how to change your phone number: wi.se/changephonenumber_ and address: wi.se/editprofile_ Finally, your account should work just fine in North Macedonia 🙂 If you ever need any support, contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there with you.
I download the app on my phone. There is no option to add my bank account. When I tried to add it on the website it just suddenly closed the page when I add my card number and password. I lost my patience coz even in the app the add money option is not there. 😢
Hello, Christine 👋 Do you mean you want to add an external account to receive money sent to you? If that's so, please check how to do that here: wi.se/set_primary You may also be referring to the option of opening a balance, and then add money to it? If that's so, keep in mind that we currently offer balances in some countries and regions. You can check the list here: wi.se/balanceavailability If you're talking about something else, kindly send us a private message on our other social media channels (Instagram, Facebook, Twitter), so we can assist you further.
Hey there 👋 Thanks for sharing this with us. In this case, could you please DM us either on Instagram, Facebook, or Twitter with more details of this issue? We'll be glad to have a look into it and assist you better on this.
Hi Vivia 👋 There are different ways to add money to your Wise account, which you'll see while topping up your balance. Regarding bank transfer, you can only use this payment method, if you already have the account details. Find more here: wi.se/addmoneytoyourbalances If anything remains unclear, you have any further questions, feel free to DM us on Instagram, Facebook, or Twitter. Alternatively, you can email/call us using this link: wi.se/contactus
Can you help me to clarify something. I wish to do a wire transfer from UK to Luxembourg. Is there anything on the app clearly stating this is the method I'm using. I cannot find anything to allow wire transfer.
Hi there 👋 If you have a GBP account in the UK, you don't need to do a wire transfer to us. You can send GBP to us locally from any UK bank account using Faster Payments, Bacs or CHAPS. Check out this page for more info: wi.se/guidetogbp Once we received your money, we'll convert it to EUR, and send it to your EUR recipient's account. Here's our EUR guide for your reference: wi.se/guidetoeurtransfers Please take a look at this steps to set up your transfer from UK to Luxembourg: wi.se/howtosendmoney If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@Wise superb. I managed to complete my transaction. I was really impressed. My money reached the recipient in 15mins and they confirmed payment. This app is better than most out there. Without wise it wouldn't have been possible. Thank you 🙏
Glad to hear that from you! Thanks for your kind words. It's indeed our goal to move our customers' money quickly and smoothly, with free from hidden fees and exchange rate markups 💚 Have a great weekend.
Hi im from Belgium, im using KBC bank debit card and it doesn’t have a cvv, neither I can add that card to my Apple Pay. So how can i send money with this?
Hi Aswathi 👋 To send money with Wise, there are different payment methods through which you can pay: wi.se/howtosendmoney_ Regarding your KBC debit card, you would have to contact your bank to ask for the CVV, if you want to pay via that card, as you won't be able to proceed further without that. If anything remains unclear, or you have any other concerns, please contact us via our social media channels, or you can email/call us using think link: wi.se/contactus_
Hi, Cyriel! We don't have an exact timeframe to resume onboarding for EEA business, but if you've already joined the waitlist, rest assured that we'll notify you as soon as it's available again 😉
Hi there - thanks for reaching out. You're able to send transfers to another Wise account or to an external bank account, but this would depend on where you're sending the money to and from. You can learn more about how to send money through Wise here: wi.se/howtosendmoney. Bear in mind, that the ability for a Wise account to receive money depends on where the account is registered - this product is only available in countries and regions listed here: wi.se/balanceavailability. We also offer SWIFT transfers, and these will be used depending on which country or region you're sending the money to: wi.se/swiftpayments. Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hi i opened both a personal and business account and linked my bmo canadian account to my personal wise account and transferred money from my local bank account to wise using same currency. Is there really always going to be a fee to transfer same currency money from my local bank to wise and vice versa? I was expecting there would be none as interac between local canadian bank accounts have no fees. Am i missing something or will there always be fees?
We appreciate the feedback, and we hope we can give some clarity. Our team's working hard to keep bringing our fees down for all currencies, including when you're adding these to your account. You can find all info about how our fees work here 👉 wi.se/ourfees_ We'll be sure to let you know as we have updates on this, too 👍
Online purchases are best left for buyer/ seller platforms. That way, you're both insured, should anything go wrong. You should only use our services to send money to known, trusted recipients. For any other questions about using your account, you can follow up with our customer support by email or phone: wi.se/contactus
Hi there. Sorry to hear about the trouble you're having getting logged in. We'd be more than happy to take a closer look into this for you. Just DM us on one of our private channels: Twitter, Instagram or Facebook. We'll take a look, and get back to you there with more info on this 🥰
Hey, Willy! We're always here to help with any questions you might have about our services 😊 You can check this other video on how to receive money: wi.se/5waystoreceivemoney and also read more about it on this page: wi.se/howtoreceivemoney_ And if you still have following questions, don't hesitate to contact us again with more details so we can help you out!
Updated guide - th-cam.com/video/ubjsIlSWenw/w-d-xo.htmlsi=82v55O1N7pcsYqm0
Send money from here - wi.se/dlx5j5 ✅
Wise apps - wi.se/1kg9k1b📱
Hi wise when will the debit card feature will be available in India
Please do it fast
Hi i am a new registered wise user, and i am expecting some money being transferred to me from a foreign company. Do I need to deposit certain amount of money into my wise account for its activation? Can i not deposit any amount of money into wise for my wise account to be activated?
Why they forcing us to get the card? I just want to send some money I don't want a card for 30 dollars
How to generate mi QR code?
+
I like wise, which has provided me with a lot of convenience. I hope wise will get better and better.
Thanks! That's the goal - getting better every day 💪
Is it safe?
How is this different than PayPal, Zelle or Venmo?
Love it we always use wise❤
Hey there! We love you, too - thank you for the support 💚
I want to send money in receiver company account from my personal Account
Hey there! Sending business payments to/from personal accounts isn't supported with our services. If you need to make business payments, you'll need to open a business account. More here: wi.se/open-business
If your recipient has a personal account, we'd advise making the payment here.
Hi Wise, I'm new using Wise. I have a problem. What does it mean by 2 micro deposits and where can I see it? Where is the contact support so I can send more detailed about my problem? Thank you
Hey Emy. We explain more here about the microdeposits: wi.se/micro-deposits
You can always contact us from the Help Center, both on your app and on the web. See it here too: wi.se/contactus_ Feel free to also send us a PM on other social media channels where we offer support 😊
Can you put more instructional content? Like
How to set up an account
What info should we give to clients when they are asking for our wise account?
For PH what are the 2 ways we can transfer our money from Wise to either Gcash/ PayMaya
Great questions! If you are looking to receive money with your Wise currency account, you'll need to share your virtual bank details. You can learn more about this here: wi.se/whatcanireceive.
And yes, we can send PHP transfers to both GCash and PayMaya accounts. This is highlighted for you here: wise.com/help/articles/2932333/guide-to-php-transfers#:~:text=For%20transfers%20to%20mobile%20wallets%2C%20you%E2%80%99ll%20need%20their%20mobile%20phone%20number%2C%20starting%20with%20the%20country%20code%20%2B63. 🔍
Hi wise! I always used to send money on wise , and recently I tried to send money to my brother as he is needed urgently, but the amount I sent to him ,is still pending 😢 so I am worried
Hey, Joyce. When did you set up the transfer? If it was sent over the weekend, it may be taking a bit longer for the money to come through, as we can only move your money during normal banking hours. So, the best thing to do is wait a few business days for this transaction to be completed. We explain more here 👉 wi.se/howlongdotransferstake
If you need more help with it, feel free to reach out to us via Facebook, X, or Instagram, with your transfer number - we'll gladly have a closer look at it for you 🙂
Would you be able to refund or transfer your money from wise account please?? Please reply me I need your reply?? Is it trustworthy
First comment and worth installing for the best bank in the world ❤☺️
I am waiting impatiently✅
1 Support the currency of the Algerian dinar🇩🇿
2 Open a branch for you in Algeria🇩🇿
3 Support the Arabic language 🥲
is 30 aud need to activate the account ? i need to use wise as a tool to send money from uk to Aus . Please help me
For a larger transfer amount ( 20 000$ ) does it make a difference if you transfer the money directly into you bank account or is better ( cheaper ) to your WISE account , then from there to your bank account ?
Hi there. We'd recommend you to send the money directly to your bank account as it's a one-step process and likely to be cheaper, compared to the two-step process of adding your money to your Wise account and then transferring to your bank account.
Here's a guide to set up your transfer: wi.se/howtosendmoney and tips on sending large transfers: wi.se/largetransferstips
Feel free to contact us if you've more questions: wi.se/contactus 🙂
This Video is very Excellent. Thanks for Video.
Only the best for our customers 💚 Thanks for the support.
Hi, Can you make a video on how to receive Payments from other countries currencies?
Hi 👋 We're actively working on creating new content here on TH-cam, so we appreciate your feedback. Make sure to keep an eye on this channel for this, but in the meantime, we explain how to receive money here: wi.se/howtoreceivemoney_.
1:28 I don't have the send button in the app, only the other 4 buttons
Hey Brian 👋 We're sorry to hear that you're running into this issue with sending money here. If you'd like for us to take a closer look at this for you then please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
I sent money to Nepal and it worked fast. Two questions:
How many money can I transver at once?
Are there any restrictions when I send the money decleared as: Present?
Thx Florian
Hey there! We're glad to hear you got the best use of our platform 🤩
The limits depend on which currencies you send to and from, and how you pay. You can check the limits for each currency here: wi.se/what-currencies-can-i-send
Sending money to friends and family as a gift shouldn't be an issue - however, depending on the amount you send, we might need to verify your source of income. Read more about this topic here: wi.se/sourceofwealthdocs
We hope this helps. If you have any other questions, let us know. We're always happy to help.
Very nice video. Thak you for sharing this important vedio.
We're glad to hear it was useful to you, Poulami 💚
Im having issues when it comes to payment method. I Always choose ACH for my connected US Bank account. However, it says I have one or more logins associated with the bank. Then I have to connect to my bank again, do verification, submit govt ID/drivers license, take selfie photo and finally my account was verified and connectd. The problem is, the I want to transfer money again and it is asking me to do the same process all over again. How do I fix this?
Hi there. We hear how concerning this might be, and we'd like to help. However, this isn't our official support channel. So, please reach out to us via PM/DM over on our official verified Facebook, Instagram, or Twitter with your membership/transfer number, and full name. We'll take a look into this for you.
Or, you can email, and call us as well here: wi.se/contactus
Can i transfer money from mercury bank to wise
Hey there 👋 Mercury is our trusted partner, so yes, you'll be able to do this.
And for more info on Mercury, and how we're connected with them, please have a look at our blog here: wi.se/mercury
Also, please feel free to send us a PM, or DM, on Facebook, Instagram, or X, if you have any other questions. We'd be happy to help you.
I'm trying to get my account details. I've deposited the money and sent a picture of my ID to get verrified. The money went through, however when I click on my balance, it still says 'Verify for account details'. Should I resend a picture of my ID or is the original one still being processed?
I should also note that I did recieve the email that my documents have been confirmed. I assume I should be getting another email saying my documents have been verrified though?
Great question! If you received that email, your documents should have been accepted, and you should have access to your account details 🤔 If you can give us a call or email, it'd be best for us to take a closer look at this: wi.se/contactus_
Or, you can send us a DM on Facebook, Instagram, or Twitter with this info and your membership number. Thanks.
Nice but question, " if i want to transfer money to myself at another country, I must have an account there" correct
With Wise, you can hold money in 40+ currencies, and convert between them at the real exchange rate whenever you need. It’s free to sign up, and there are no monthly fees. Depending on your region, you can also get banking details to receive money in more than 9 currencies. We have a really good overview on how the Wise account works here: wi.se/borderlessfaq.
If you're asking about transferring money to your external bank account, it depends on what currencies are involved: wi.se/currencieswesupport. If you have more questions, feel free to drop us a DM on alternative social platforms or give us a call/email: wi.se/contactus. We're here to help.
This is fine if you are sending to a country having USD or EUR as the national currency. But if the local currency is something else, the recipient bank will often have a long list of fees for processing the incoming funds and also an unfavourable exchange rate when converting into the local currency.
Hey Brian. We’re always looking for ways to make our transfer fees as low as possible. The calculator will always show you all the fees we'll charge you, check more info here: wi.se/sendmoneyfees If you set up a transfer (one currency to another) from your external bank account to Wise and from Wise to an external account - the conversion happens within Wise, meaning there shouldn't be any conversion fees from your bank. We do not have control on any other fees the receiving bank applies.
In case you want us to have a closer look into any specific transfer, feel free to get in touch with us via PM. Due to the platform specifics, you can't send a DM on TH-cam, but you can reach out to us via Instagram, Facebook, or X and let us know your membership number. You can also call/email us here: wi.se/contactus
Please give more detail on option to pay wise transfer thru bank. How does this work? Do i need to send the amount from my bankaccount to wise? If so what are the details or account?? Or does the application forward you internally to make that that deposit from bank to wise??? This part i dont understand
Hey Sena!
When you set up a transfer and choose bank transfer as a payment method, you’ll have to go to your online banking or your branch, and then send the money to Wise. We'll provide you with the details for you to send the money to us. Learn more about this here: wi.se/payingbybanktransfer
If you need any assistance you can DM us to any of our social media channels Facebook, Instagram or Twitter (X) - or reach out via email/phone: wi.se/directcontactus
Thanks now it's more clear im going to try it!
You're welcome! If you need us again, feel free to reach out 😊
I made my buisnaa account in wise & send 100$ usd to other my wise client but my account still not verified so what i have to do now ?
You'll need to finish onboarding your business and get verified before we can complete any transfers. You should have email notifications from us explaining what's still needed. If not, try viewing your account activity for any paused transfers. You'll be able to see what's still needed there, as well 💚
Hi, great video. I just have a question. I have my wise account. I need to transfer money to my son. Does he need to have a wise account also for this purpose, for just receiving the money? Thanks a lot for this video.
Hey, Anabella. You can always send money directly to your son's local bank account - as long as it's in a country and currency that we support. He won't need to have a Wise account. More info here: wi.se/currencieswesupport_
why is wise unavailable in some countries like algeria ? i want to use it but i can't because of that
and thank you
Hey, Šalah!
We do offer our services in Algeria, so you're free to create an account and send bank-to-bank transfers as normal 🙂 Just note that not all Wise features might be available there, such as our cards and balances.
Likewise, we aren't able to support the local DZD (Algerian Dinar) currency just yet, but you can always leave a request for it here: wi.se/wishlist and still pay via SWIFT using USD, EUR or GBP currencies in the meantime.
Is there a way to get notified when the invoice has been paid? I'm currently receiving payments in my USD account from a US client but I don't get notified when they make a payment in my USD account.
I can only see notification after 3-4 days when the money reflects in my account.
Hey, Rohit. We're unable to track incoming payments till they reach us, hence we're only able to let you know once we've received the sum from your payee. This typically takes 1-3 days for USD payments. We explain more about how long it usually takes to receive each currency into the Wise account here: wi.se/howlongpaymentsbalance
How long does it take to create a wise personal account?
Hey there. There isn't a specific timeframe for how log it takes to open a Wise account. But, we do try to make the process, as fast, and user-friendly as possible. For a step-by-step guide on how to open a Wise account, feel free to check here: wi.se/openwise
And to get started, you can check out this link: wi.se/createaccount And, if you have any questions, feel free to reach out to us via one of our private channels on Facebook, Instagram, or X (previously Twitter). We'll take a look, and get back to you there with more info.
The various currencies' balance statement is confusing. The transaction's details are not available for review, when, how much and rate of exchange at time of transactions?
Hey, David. Thank you for sharing your issue with us. Your experience matters a lot to us, and we'd like to better understand the issue you're facing. However, due to platform limitations here, we’re not able to contact you via DM. If you have any other social media accounts like Facebook, X or Instagram, reach out to us there with your membership number and the detail about the issue that you have with your balance statement. We’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus
In general, the balance statement for the different currencies will let you know the incoming and outgoing money for your balance account. If you'd like to see the exchange rate and our fee for a specific transfer, please log in to your account, click on the transfer, and select the details tab.
Is it necessary to have a business account to receive international payments ?
Hey there 👋 Good news-both personal and business accounts can receive payments with us, as long as the account details feature available in their region! You can read more about that here: wi.se/howtoreceivemoney_
Keep in mind, though, that if the payments are business-related, then you'll need a business account to accept those. More on that here: wi.se/businessaccount_
I haven't used Wise in a while, so pardon me if this question was already asked/answered. I'm attempting a domestic (US to US) ACH transfer. I have all the recipient's bank details. When I go to "add a recipient," it asks for "Recipient Address" under the banking section. Does this mean the address attached to the bank account (recipient's bank address), or the recipient's business address? I am only confused because it's on the bank info page. Thanks!
No worries at all, we're always here to help with any questions you have 😉
In this case, you must provide your recipient's full address, not the bank address. Read more here: wi.se/guidetousdtransfers
We hope this clarifies your question. Please let us know if you still have trouble with your transfer.
Is this the same for international transfers to Europe for US? I would enter recipients address not bank address?
While managing my account after registration there is no such get started option to pay or to submit personal details. Please tell me is it the app problem or what. I am from Nepal
I will wait for your reply.
Thank you wise team😊
With a verified address in Nepal, your account can be used for sending money from your local bank account to other bank accounts all over the world. We no longer offer our virtual currency accounts in this country, so it's no longer possible to receive or hold money with your Wise account. If you are having any issues with entering your profile information, or with getting verified, follow up with our customer support by email or phone: wi.se/contactus_ 💚
I'm trying to send funds and this is showing "Choose an investment document to upload " , How can i solve this i receive my funds through paypal
Hey there. It sounds like we were requesting for a source of wealth document. You can check here to see which documents we accept: wi.se/sow
If you're still facing issues with this, you can drop us a DM on any of our other social platforms (Facebook/Twitter/Instagram) with your membership number and full name. We're here to help. Otherwise, give us a call here: wi.se/contactus_
Is the fee for sending different amount of money the same? For example, I want to send 100 euros and the fee is 3.84 euros, for 3500 euros it also shows 3.84 euros. Is this true because it doesn't make sense to me. Thank you.
Our fees depend on a few things, like your payment method and the currencies you're sending. If that's the fee we're showing when you're making a transfer, that's the real amount! You can always test a transfer and see those fees from our simulator here 👉 wi.se/ourfees_
Hello,
What is the limit € per day we can send money into local bank accounts (€ to € for example)?
Also, can we send the money to different bank accounts, on a Daily basis? (€ to € again).
Hi there. The limit for how much EUR you can send to per day is up to 6 million EUR per transfer. If you're paying by bank transfer, then the limit is 1.2 million EUR. See more on this here: wi.se/guidetoeurtransfers
Also, you can send to different bank accounts on a daily basis, just note your recipient will need to share their bank details with you.
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
@@Wise I heard (on other YT videos) that Wise dont like for costumers to send money into different bank accounts (different people) as they can block the account as it can indicate 2(or more) people are using the same account!
Can you please help me with this? I want to transfer money for 3 different people regularly but dont want my account to be blocked with my money there. 😕
Hello there, we only allow one person to access a personal Wise account, so making transfers for different people wouldn't be allowed. As a regulated financial institution, we have a right to close account that go against any of our policies, see here 👉 wi.se/usepolicy. But, if you're wanting to receive and send money to 3 different people, this is possible.
Feel free to give us a call, or contact us via our other social channels like Facebook, or email, and we can walk you through how to send money.
@@Wise Hello,
I know how to send money, my main question is to know if I can send money for 3 different people (family members) regularly, without disrespecting the rules of Wise, as I do not want to have account banned? Can you please help me with this?
Hey there. There are limits to how much you can send with Wise: wi.se/sending_limits For EUR, this limit is 6 million, but if you want to send more than 1.2 million EUR, you’ll need to transfer it from your Wise account. More info here: wi.se/guidetoeurtransfers
You can send money to different people, as long as your transfers comply with our Acceptable Use Policy here: wi.se/usepolicy We'd also recommend checking our Terms of Use: wi.se/customeragreement
If you have any further questions or concerns, please feel free to reach out to us at wi.se/contactus or send us a DM on X, Instagram or Facebook. We'll be happy to help 💚
If I don't have bank account or other online banking, is there any place where I can cash in to my wise account? Thank you very much...
Hey there 👋 At the moment, we can't accept cash payments. All the payments for your transfers need to come from a bank account under your own name. If you don't have a bank account, you won't be able to send money through us. Here's a guide to add money to your Wise account: wi.se/addmoneytoyourbalances_
Asking a question: Do one has to have an account with Wise for money to be sent to their Bank Account
Hey there! Thanks for your question. In order to send money from Wise to your external bank account, you just need to follow some simple steps presented here: wi.se/howtosendmoney. However, in case you referred to sending money to Wise, here you have two options:
- You can easily top up your balance from your own external bank account. See how to do it here: wi.se/addmoneytoyourbalances
- You can obtain account details and receive money from other banks. Check how to get account details here: wi.se/getbankdetails
In case you were referring to something else, please let us know. Or, if you'd like to receive more assistance, you're always welcome to contact us via DMs on Instagram, X, or Facebook 😊
Hi Wise, I want to transfer my own money from my Sinagpore bank account to my Japan bank account. The two accounts were registered with my two local addresses separately. Can I do this and how long will it take?
Hi there, thanks for reaching out. This should work just fine! The time a transfer takes can depend on the amount, the currencies, and the payment method you decide to use. More information on SGD transfers can be found here: wi.se/guidetosgd
Our Pricing Page can also help calculate the fees for the transfer you're trying to make: wi.se/sgd-jpy Feel free to ask any other questions, we'll be here!
I chose a manual bank transfer. But while transferring it's asking for code number. But I can't find the code number. Please let me know about the code number.
Hey there. It seems like you're trying to set up a bank using our platform, and that you're being asked to submit a certain code, is that correct.
If so, then please note that you'd be able to find our relevant banking details on our page here: wi.se/wise-bank-details - keep in mind that we also show all the necessary banking details during the final step of the set-up of a bank transfer on our platform.
And perhaps what you're referring to here is the membership number, which we ask you to put in the reference of the payment when paying in from your bank account. To locate this number, please use the info and steps provided on our other page here: wi.se/membershipno
We hope this helps, but please feel free to PM or DM us on Facebook, Instagram, or X in case you have any other questions or concerns. We're here to assist you, after all.
Hi, does wise allow transfer to a another travel card like the Qantas travel card ?
Hey George 👋 This might not be possible. Usually, we'll need bank details and full name of the recipient. Some currencies might support transfer to mobile wallets or cards, but to see what we support, you can click on this link and select the currency you're sending money to: wi.se/currencieswesupport_
Also, if you need more assistance, feel free to DM us on any of our other social media channels-Facebook, Instagram, and Twitter.
is there any way to buy normal things with a wise account?
E.g. if i was wanting to buy a product, and their payment processor was stripe, how could I pay using my wise bank account?
Hey Jake 👋 It sounds like you might be interested in getting a Wise debit card. The Wise card is linked to your Wise balances, and you can read more here: wi.se/getthedebitcard_
You can use the card to make online payments, pay at physical stores and more. We explain more here: wi.se/whereyoucanuseyourcard_
If you've more questions, we're more than happy to advise further at wi.se/contactus_.
So, if you use the app in order to send money to a recipient, you are somehow opening a Wise account, correct?
Hello, Sandrine. If you're using Wise to send money, then yes, you'll need to open an account with us. But, you could send money to a person that has a Wise account, without you having to register.
For example, if you're sending money to "John" (to their Wise account) they just need to share their bank details with you, and you can send money from an external bank. Hope that clarifies, but if you have any questions, contact us: wi.se/contactus_
We'll be happy to help.
Let's say I made a transfer from one country to the other (for example EUR to GBP) and one of the country's request a document proving that the transaction was "legal", is the pdf generated in the transaction history enough or can we ask for a specific document to prove that the transaction was made using wise? thank you
Hey there, Rg! You can share the transfer receipt with them, since it contains all the details regarding the transfer. More info, here: wi.se/getpdfreceipt
As a highly regulated financial institution, all of our transfers are legal, and we follow the financial laws in place. More info about this, here: wi.se/regulation 💚
So interesting thank you wise
Glad you like it, Yassine 💚
hello. i need to add description to my transfer because i have to add invoice number. otherwise receiver side cannot know who sent this money and why. Is there anywhere I can add this? I searched a lot but couldn't find it. I hope you answer. thanks in advance.
You can typically add a description or reference to your transfer. More on sending money here: wi.se/howtosendmoney
On the "Review" page, right at the bottom, there's an option to add a reference if you want. After that, you'll be conducted to do the payment. If you are facing any issues with this, drop us a DM on other social platforms (e.g. Instagram/Twitter/Facebook) so we can take a closer look. Or, give us a call here; wi.se/contactus
We'll be happy to help.
I chose manual bank transfer but got confused and didn't send an ACH/wire transfer, instead my bank is sending a check to Wise. Will Wise accept a check?
Hi, Jillian 👋 We don't accept cash, check, or cryptocurrencies. Instead, since it sounds like you're sending USD, you can fund the transfer using a few methods such as wire, ACH, card payment, etc. Read about paying for USD transfers under "How can I pay for my transfer from USD?" here: wi.se/guidetousdtransfers
Yeah. I have a question. Can I ACH and how can I ACH funds internationally?
Hi there, Marvin - thanks for reaching out. Yes, you can pay with your connected bank account (ACH), but you first need to connect your preferred bank account with Wise. You can learn more about this here: wi.se/ach-payments-info.
Here's a little more info on how to send money through Wise: wi.se/howtosendmoney. There's also this informative blog: wise.com/us/blog/international-ach-transfer, which sheds some light on sending money through ACH internationally.
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hi done registering and I have an account already. Someone wants to send money to me using my email account. But they cannot search my email account. Why? And what should be done?
Hi, Flordelyn. Sending money to an email address is only available on our website. If your sender is using the app, advise them to use the website instead.
There's also a few restrictions to sending money to an email address, which are the following:
- sending from BRL, and INR
- sending to LKR, PEN, BDT, COP, CNY, UAH, and GHS
- the recipient not having account details in the currency they're receiving
- SWIFT transfers are not supported
We're linking our handy guide with more info: wi.se/sendmoneyviaemail
If you have any additional questions or feedback, feel free to reach out to us on Facebook, Twitter, or Instagram. We'd be more than happy to help 🙂
Hi wise, how long does the website take to approve international transfers from new set up wise accounts in the US?
Hey there, Vivian. When you create an account with us, and normally before or during your first transfer, you'll need to verify your account. The time this takes can vary, but we'll work to get it done within 5-14 working days. More here: wi.se/verification-transfer-speed
As for the time it normally takes for a transfer to be completed, this can vary depending on a few different things, but you can learn more about it here: wi.se/howlongdotransferstake
If you have any other questions, feel free to send us a DM on Facebook, Instagram, or X. We'll be happy to help however we can 😊
Hi! It has been stated that I already received the money from my US Client but when I try to transfer money, it leads me to choosing 3 options under Pay Tab: US Bank, Wire Transfer, and Swift. I'm from PH and when I chose Wire Transfer or Swift, it makes me deposit money. I'm quite confused.
Hey there. For this, we'll need to take a closer look and see what you're looking for 🤔 You can contact us on social media channels where we offer support by sending us a PM or directly via email: wi.se/contactus_ Just share the screenshots of what you see and give more details, and we'd be happy to help you.
ako din. dito ako sa taiwan parang kailangan pa mg deposit ?
I order my card and waited 2 weeks and she didn't arrive yet .Now i am waiting for my second card , I don't know if she will arrive .....
Hello 👋 Your card delivery estimate depends on the region you're located. We share more information here: wi.se/mywisecardhasntarrived
Feel free to reach out to us and we can attempt to look into this further for you: wi.se/contactus
Is this a good account to open while in the US if moving back to the UK as a UK citizen for easier access to my money after I move home.
Hey, Martin. Our services are available in both US and UK. You can create an account now, then simply update your registered address once you move back to the UK. Just note that it has to reflect your primary residence.
We'd say it's a good idea. Feel free to let us know if you've further questions 😉
Can you please guide how much money i can receive in my personal account and business account ? And what will be transfer limit of both accounts.
Thank you abdul
Hi Abdul 👋 For most people, there are no limits on how much you can receive and hold right now but there are a few exceptions - please check here: wi.se/borderlesslimits
Also, there are limits for how much you can send with us. They depend on which currencies you send to and from, and how you pay. You can check the limits for each currency in the currencies' articles here: wi.se/currencieswesupport We’ll also let you know if you try to send too much at one time.
If you have any more questions regarding this, feel free to DM us on Instagram, Facebook, or Twitter. Also, you can email or call us using this link: wi.se/contactus
Hello Wise, when are you guys going to be available in the Philippines?
Hey, Icay 👋 Our services are available in the Philippines. Although we currently don't support sending money from PHP, but you can still send USD, EUR, or GBP from your bank account there to us via SWIFT: wi.se/swiftpayments_ All you need to do is to follow our transfer steps: wi.se/howtosendmoney_
Recently, we had to close the balance account feature for new onboarding customers in the Philippines due to higher demand, but if your sender has an account with us, you can still receive money directly to your bank. Just provide your local bank account details or your e-wallet. Rest assured that we're constantly working hard to open this feature again. We'll be sure to let our customers know once there's any solid update about this.
Hi hope you're well, could I send money from my different bank accounts under different passports?
EX: Send money from Armenian bank that's under my Russian passport to a US bank account under my US passport?
Hi, Maksim. You're only allowed one account per customer. So, doing that isn't possible. But, you sure can send money from an Armenian bank account to a US bank account, with us. Just note that we don't currently support Armenian local currency. But you can pay in one of our global currencies (USD/EUR/GBP) via SWIFT: wi.se/swiftpayments_
If you need more help, reach out to us on Facebook/Instagram/Twitter DM. You can find our official social channels at the bottom of our website: wi.se/wisepage_ Or, you can email/call us here: wi.se/contactus_
can you help me sort out why the option of using my credit card is not available?
Hey, Barry. If the option to pay by card is not available, you'll need to pay using a different method, such as bank transfer. If you need us to have a closer look, please drop us a DM on Instagram, Twitter or Facebook. Alternatively, you can contact us here: wi.se/contactus_
Can I accept payments through credit card or debit card and can I use wise as a payment gateway for my business
We don't have payment portal or gateway integration support just yet, but you can still receive payments with your Wise account. You can either share your virtual bank account details with your senders, and they can arrange transfers from their bank account to your Wise account, or you can generate payment requests and then share those as invoices with your senders. More on this here: wi.se/request-money.
And while you can't authorize someone else's debit or credit card to charge a payment, you can use your own Wise debit card to receive payments from 3rd parties. We have more on how that works here: wi.se/receiving-to-card 🔍
I want to send money to myself (JPY to USD) and how Wise gets my money is still confusing. Do I physically go somewhere to give Wise yen?
Hi, Amber. We get your concerns, and we're here to help. With us, you can send JPY from Japan to USD in the US. But, note that we operate completely online, and we don't have any physical branches.
So, when you start setting up a transfer, we'll show you the options to pay us. Once your JPY arrives to us, we'll convert it to USD and send it to your recipient. Step-by-step instructions on sending money here: wi.se/howtosendmoney_
Also, here are a couple of useful guides on JPY transfers: wi.se/guidetojpy - USD transfers: wi.se/guidetousdtransfers_
If you've more questions, please PM/DM us via our official verified support channels (Facebook/Instagram/Twitter). We'll get back to you there asap.
Question sir, it looks like my procedure how to sent money is in-correct could you please help me out to this matter I'll you the screenshot where I get in trouble thanks...
It's always a pleasure to help you, Isagani. Please have a look at our detailed transfer steps on this page: wi.se/howtosendmoney_ If it doesn't help, then please share your membership number and a screenshot of the part where you get stuck on one of our private social media account (Facebook, Instagram or Twitter), and we'll take a closer look there. Alternatively, you can also reach out to us via wi.se/contactus_ Thanks.
All the info is on how to send money. I want to know how to receive money and link it to a bank account? We have family who wants to send family to their parents but I am not sure how to receive money? What info do I need to give them to be able to transfer money to their parents? And how do I link the money they sent to reflect in their bank account
We have a lot of videos on receiving, too; just go to our Home page here and see the list of our lovely content 😊
With us, you can receive money into your account if you open a balance and get account details. See here if your country is on the list: wi.se/balanceavailability_ If so, then check out this article to receive money with us: wi.se/howtoreceivemoney_
And if you want to receive money into your external account, then the sender can watch this video and set up a transfer to send you the money through Wise. More here: wi.se/howtosendmoney_ If you want to know how to receive money into your local account, you can contact your bank.
And feel free to reach out to us on Instagram, Twitter, or Facebook and PM us if you have more questions.
I'm setting up wise... am I protected when making purchases from business through wise? it does not give me the send to business option
We’re licensed to hold your money and, as part of keeping it safe, we follow strict rules set out by the regulators in the countries where we operate. Read all about how we keep your money safe here: wi.se/safeguarding-wise
Now, about making purchases or transfers, we don't have a "send to business" option. When you make payment/transfer to a recipient, always make sure it's somebody you trust. If ever a customer encounters an unfortunate situation of being scammed, we're here for them. We'll investigate the matter and do our best to recover what we can.
If you have more questions, reach us through a private platform: wi.se/contactus_
Thank you for the video! If I want to do an international transfer, does the recipient need a wise account as well ?
Hey there. We're glad to see you're grateful for our video.
And please note that a recipient won't need an account with us in order for you to send funds to them internationally, as you'll be able to send to external (bank)accounts as well.
Be that as it may, it can indeed be very convenient, and cheaper as well, if the intended recipient also has an account with us. As they'd be able to receive payments directly into their account using our balance and account details features.
For more info on our balances, go here: wi.se/create-a-balance - and to learn more about our account details, click here: wi.se/getbankdetails
We hope this explains things to some extent, but please feel free to send us a PM or DM on Facebook, Instagram, or X, in case you have any other questions. We'd be happy to assist you.
This helped me a lot! Thank you very much for your quick response!
You're most welcome 😊 we'll be here in case you have any other questions.
@@Wise Hi! So all I need from someone I'm sending money to is their bank account number and that's it? I came here trying to figure that out. :)
Can you use WISE as my bank account while living abroad? My daughter tried this but was unable to use her US debit or credit card to fund the initial debit card so can't figure out how to make it work without getting an international bank first. help!?!
Hi there 👋 The features available for your Wise account will depend on where you're living.
You can check the availability for balance accounts here: wi.se/balanceavailability
And availability for the Wise card here: wi.se/cardavailability
Keep in mind that when you're adding money to your Wise account for the first time, the money needs to come from a bank account in your name.
You can find out more about adding money to a balance here: wi.se/addmoneytoyourbalances
If you're still having trouble or still need help, DM us on one of our official support platforms: Instagram, Facebook, or X.
Or reach out through our contact link here: wi.se/contactus
Fund transfer from India for new user not working. Kindly update when it will resume
Hi there! At the moment, sending from INR is only available for customer residing in India and that have used our services before. We explain more about it here: wi.se/guidetoinr
We're working to change this, and well be sure to share more updates if something changes 🙂
Hi, nice video, one question, can I pay using wise personal account to international business bank account?
Hey there! We're happy to hear that you liked our video.
To answer your question, you can transfer money from your personal to a business bank account. But in some cases, business transfers are slightly more limited. There are some currency routes which we can’t support business transfers to due to the way we’re regulated in those countries. Check out the currencies and its limitations here 👉 wi.se/businesslimits
Can’t I send money that I have in my wise account directly to another person bank account
Hi, Martin 🙂 Yes, for sure you can.
You can transfer money from your balances to another person bank account by following the steps shown here: wi.se/sendfrombalance
If you need more assistance, feel free to reach out to us via PM/DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
Why debit card etc is not available anymore? I’m having trouble to send money as i didn’t figure out how to do it yet.
Hey Carla, if you're referring to paying for a transfer by debit card please note that depending on some currencies you might not be able to pay with card. See more on sending money here: wi.se/howtosendmoney
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hi, I recently created my WISE account and there is no "Add money" or "Add Balance" option where I can input money to my account. How do you think I could fix this? I am from the Philippines.
Hey there, Jelo. We aren't currently able to offer new balances or account details to customers in the Philippines.
But we're always working on offering more features, so when this changes we'll update the availability here: wi.se/balanceavailability
For now, you can still use our services to send money, including PHP.
Learn how to send money here: wi.se/howtosendmoney
And find out more about PHP transfers here: wi.se/guidetophp
Feel free to DM us on our official support channels (Facebook, Instagram, or X - formerly Twitter) with any other questions 📩
Hello wise! I got some issues to send money using wise and the issues is always my transaction was paused duel to because of this sentence (There's a problem with the name on the payment we received - it doesn't match with your name on Wise. So before we can continue, we need to make sure the money came from you.) Can you explain me why this happens?
Hey Mohamed 👋 That will usually happen when your name on your Wise account doesn't match the name of the account where the money is coming from. See more details here: wi.se/sending-diff-bankacct
Cases vary and If there is something we need to tell you, you'd get an email. So always keep an eye out for any updates. If you need more assistance, please DM us over Facebook, Instagram, or Twitter.
HI, I want to set up wise for getting paid by international clients. If they send me payments in CHF from Switzerland to me in the UK (but to a CHF currency in my account), are the fees still lower for them and me? Or will the client still have to pay their normal banking fee? Thanks
I should add that they would be making the payments from a normal bank account and not a Wise account or through Wise. They would be making a normal bank transfer to my CHF wise account.
Hello Ladina, that's a great question 😉
In order to receive payments from clients, you'll need a business account (which is available in the UK), but, here's more info on that: wi.se/allowedbusinesses_
For the fees and rates, you can check our pricing page, and here for more details: wi.se/understandingfeesandrates_ - the cost will depend on the amount they're sending, how they pay, and the exchange rate.
If you have any other questions, contact us via phone, email or DM in IG, FB or TW: wi.se/contactus_
Hi, is it possible to receive money from a trading platform? If so, how is it done? Thanks
Hi there. What type of trading platform are you referring to here? As a guideline, you can receive money to your Wise account from a platform that deals with cryptocurrencies - as long as the platform is regulated and/or supervised in the EU or UK.
Does the transfer from a euro bank account in turkey to wise charge any fees? The thing i am using wise to transfer to my bank account in germany.
Hey, there. When you're sending money from your EUR bank account in Turkey, you'll need to pay in via SWIFT since you're sending from a country outside SEPA. Your bank will most likely charge a fee, and correspondent banks might charge handling fees. It's best to check with your bank for the sending fees. Learn more here: wi.se/swiftpayments
On our end, there'll be no receiving fees. You can learn more about the receiving fees via: wi.se/fees-receive-money-wise. For your transfer to your EUR account in Germany, you can learn more here: wi.se/sendfees
If you've any further questions, feel free to drop us a PM on X, Instagram or Facebook 💌
Hello from Japan. please allow me to ask you questions. Im moving to Canada in 2 months. Here is my status:I've just created a wise account in Japan and received a debit card, already activated. Questions: i will make a bank acount in Canada after moving to Canada so that i cannot register my Canadian bank info yet.But i need to transfer a certain amount from Japan to Canada. So my question is that whether or not I can put and keep the money in my own debit card account of wise,?then send the money from my debit card account to Canadian bank acount later on? im afraid that debit card is only for withdrawing at ATMs or using at stores as debit card? i wanna make sure where i can pool the money on wise account to transfer the money to my Canadian acount later on.... Thank uou in advance for your help.
Hi there 👋 We can definitely help you with the move to Canada. You can open up a CAD balance, convert some JPY into CAD, and then hold it. And when the time comes, you can transfer the money into your Canadian bank account. Some helpful links:
How to open a balance 👉 wi.se/getbankdetails_
CAD transfers explained here 👉 wi.se/guidetocad_
How to convert money between balances 👉 wi.se/moneyconversion_
Don't hesitate to reach out to us: wi.se/contactus_ if you need any help at all - we're here for you.
I like previous blue color more) but we going to future) in general, I have suggestions for slight improvement usage) i work many happy years with Wise until today(
We're sorry to hear it! We appreciate feedback of all kinds, so please let us know more about what happened, and how we can improve. You can also reach us by email or phone: wi.se/contactus_ 💚
hello ive set up my account but it looks so different from the others what could be the problem
Hey, Stephen. How different does it look? 🤔 Please drop us a DM on our other social media channels (Facebook, Instagram or Twitter), so we can take a closer look. Alternatively, you can email us here: wi.se/contactus_
Frustrating. I live in Thailand and simply want to transfer some money from my US bank (Bank of America). However, in order to connect my US bank to WISE, it requires me to fill in my US phone number to receive a certification code. I LIVE IN THAILAND and don't have a US phone. Therefore, I cannot complete the process and can't use WISE.
Hey, John. We're sad to hear about the trouble you were faced with. Can you clarify if you were trying to pay with your connected bank account (ACH) in the US? If so, you can also try getting the code another way, such as by email. We explain more here 👉 wi.se/achproblems
If it's something else, send us a PM via Facebook, X, or Instagram, and our agents can help you further there. We'll be happy to have a closer look at this for you. Let us know how it goes.
Is your WhatsApp connected to your American number? If so you can click the 'I didn't receive a code ' and then hit the WhatsApp option and it will send the code there.
HELP, I'm trying to send money via bank transfer but I don't recognise the account number shown when confirming payment with my bank???
Hey there. It looks like you could use our help here.
So please send us a PM or DM, on Facebook, Instagram, or X, along with your membership number, and some more info about your situation, so we can assist you to the best of our abilities.
Alternatively, please note that you can also get in touch with us via email or phone through the following link here: wi.se/contactus
In the meantime, please have a look at our page here: wi.se/banktransfer-problems, for more info on problems when it comes to paying via a bank transfer.
Hi, I want to send money overseas. "Recipient address" means Recipient's bank address or the person's address? Thank you! Or do you have a video to guide me through the process?
Hey, there 👋 That's a good question. "Recipient address" means the person's personal address as stated in their bank account. It's not the bank's address. The video on this post can guide you through the process from opening your account to sending your money through us. Alternatively, you can also follow these steps: wi.se/howtosendmoney
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@@Wise Great! Thank you for your thoughtful reply.
You're most welcome 😉
Hello. I have a question. I have a US Wise account and I need to send money to my landlord in Spain. I converted my USD to Euros. If I send the Euro rent from my Wise account to my landlord’s Spanish bank account, does my landlord have to pay a fee to receive the money? Please help!
Hey there! If you're holding EUR in your Wise balance, you can make a direct EUR to EUR transfer from your Wise account to your landlord in Spain. In this case, you'll see all the fees upfront, and your recipient shouldn't pay a fee for receiving money in this case.
Your recipient might only be charged a fee for receiving money if you're sending money via SWIFT. More about it here: wi.se/swiftpayments
We hope it clarifies, but feel free to let us know if you have any more questions over our Instagram, X, or Facebook channels 🙂
Hi wise, I tried to wire money overseas and it said I couldn’t send the money because it’s a non-transaction account. What does that mean? I’ve sent money before and this didn’t happen. How can I fix?
Hey, Marcela. We'll need to have a closer look at this for you to see what's going on. Could you send us a private message on Facebook, Twitter or Instagram with your membership number and a screenshot of the error if that's possible? Or, you can call us at wi.se/contactus Our agents will be happy to help you out there 🙂
Hi quick question. If I wanted to send money to someone or a business and I don't want them knowing my name only my business name is that possible?
Hey Jay. That's possible, but note that there are some currencies that don't allow you to send money to someone by email address. You can see more on this here: wi.se/moneytoemail
Hope this helps.
I have a issue in my personal wise account. There is no option to receive the money. Only sent money is available.
Hi there. If you aren't seeing the option to open a balance (which is used to receive money), it may be due to where your Wise account is registered.
We're working hard to make them available to everyone, and once we do, we'll let our customers know via email. But for more info on places where you can't open a balance, feel free to check here: wi.se/balanceavailability
If you have any questions, feel free to DM us on any of our private channels: Twitter, Instagram, or Facebook. We'll take a look, and get back to you there with more info 😊
Hi I want to convert Rands from South Africa to Thailand...they use baht. Please explain how to go about this?
Hey, Mike 👋 Do you mean that you'd like to send money from South Africa to Thailand?
You can certainly do that. We currently don't support sending money from ZAR (South Africa Rand), but you can send USD, EUR or GBP through us via SWIFT: wi.se/swiftpayments Once we received it, we'll convert it to THB and send it to your recipient in Thailand. Follow these steps to set up your transfer: wi.se/howtosendmoney
And check out our THB guide for more info: wi.se/guidetothb
If someone wants to send money to India from abroad using Wise,
is it necessary for them to put Swift Code of recipient's Indian bank account?
Good question. We send INR to India using local banking systems, so SWIFT won't be necessary. This makes transfers to India fast and inexpensive 🥳
I've highlighted what recipient info you'll need to send INR to an Indian bank account here: wise.com/help/articles/2932151/guide-to-inr-transfers#:~:text=What%20information%20do%20I%20need%20about%20my%20recipient%3F 🔍
I can’t find a way to add a Thai Bank Account to send money to
Hey, Keith. Can you clarify if you're trying to send money to THB? At the moment, you can send 50,000 THB or above per transfer only to Bangkok Bank Public Company, Kasikorn Bank and Siam Commercial Bank. Learn more about this at: wi.se/guidetothb
Here's another helpful guide on how to send money: wi.se/howtosendmoney
Hi i am a new registered wise user, and i am expecting some money being transferred to me from a foreign company. Do I need to deposit certain amount of money into my wise account for its activation? Can i not deposit any amount of money into wise for my wise account to be activated?
Hey there. To receive directly into your Wise balance, you'll need to get account details first: wi.se/getbankdetails_ You can then share these details to the sender.
You'll need to add 20 GBP (or equivalent in another currency) to do so. Keep in mind that this isn't a fee - you can then use or send this money. Please also check if this feature is available in the country you're residing in: wi.se/balanceavailability_
How do I transfer money from a US bank account to a wise card ?
Hey Elena. Your Wise card is connected to your balance, so as long as you have money in your Wise account, you'll be able to use your card. You can find the steps here: wi.se/addmoneytoyourbalances and more info about paying via bank transfer here: wi.se/payingbybanktransfer
Not to worry as we'll be guiding through the on-screen payment steps when you set up your transfer 🙌
We also have some FAQs here: wi.se/debitcardfaq - but if you need further assistance, drop us a private message on Facebook, Instagram or Twitter/X. Our team is also available via: wi.se/contactus to help you out.
I tried to send money today like usual but keeps telling me the problem with my card there is nothing wrong with my card it's just wise not working anymore
Hi there! There can be multiple reasons why you're facing issues while setting up the transfer using card payment, and we share some here: wi.se/unsuccessfulcardpayments_ However, if you want us to take a look into it, feel free to DM us along with your membership number on Facebook/Twitter/Instagram or you can contact us here: wi.se/contactus and we'll be happy to help 🙂
Hello, I have a Wise account in USD that I use for purchases. I need instructions how to receive USDT to my account. Specific instructions please to give to the employer paying in USDT. The Wise claims that bitcoin can be received but bitcoin is not included on the account setup. Thank you.
Hi there. Please note, we only accept incoming payments from cryptocurrency related businesses if they’re regulated and/or supervised in the EU or UK. You can see more on this here: wi.se/incompatibleaccountsandcurrencies
If you have a USD account and want to receive money, then you'll need to first get account details, reach out to your employer and share your USD details with them so they can send you money. See more on receiving money here: wi.se/howtoreceivemoney
Regarding receiving money into your Wise account, you'll need to reside in a region where this feature is available. See more here: wi.se/balanceavailability
If you have any other questions, please reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hello Wise, I recently created a Wise account with Indian information, and I have euros in my German Deutsche account that I would like to transfer to my Indian bank account. Are there any specific instructions or considerations I should be aware of for this international transfer or is it just the simple send from EUR to INR on the app? Your assistance in this matter is much appreciated.
Hey, Ria!
If you mean you're trying to transfer money from your external German Deutsche account to an external Indian bank account, then yes, you can send from EUR to INR with us. Make sure to check this page for some simple steps on how to send money: wi.se/howtosendmoney
You can also have a look at this link for more specifics on transfers to INR: wi.se/guidetoinr
Should have any other questions, feel free to DM us on Instagram, Twitter (X), or Facebook. Alternatively, you reach us via email/phone call here: wi.se/contactus
Hello Wise. Can I transfer money to myself from my Wise account to my bank account in North Macedonia? For example now i work in Germany and I have german number on the Wise acc. I am going back in N. Macedonia on 20 September but the last salary I will get on 5 October. Should i change my phone number and living address from german to macedonian? Also is North Macedonia approved region to transfer money? Sorry for the longer message, best regards.
Hi there! You can send money from your Wise account to Macedonia in one of the currencies we support. We explain more about it here: wi.se/currencieswesupport_
Regarding your registered address, you can update your information when you find it more convenient for you. But, remember to receive notifications over phone, you'll need to have that details up to date on your profile. Here's how to change your phone number: wi.se/changephonenumber_ and address: wi.se/editprofile_
Finally, your account should work just fine in North Macedonia 🙂 If you ever need any support, contact us via DM on Instagram, Facebook, or Twitter, and we'll be right there with you.
I download the app on my phone. There is no option to add my bank account. When I tried to add it on the website it just suddenly closed the page when I add my card number and password. I lost my patience coz even in the app the add money option is not there. 😢
Hello, Christine 👋
Do you mean you want to add an external account to receive money sent to you? If that's so, please check how to do that here: wi.se/set_primary
You may also be referring to the option of opening a balance, and then add money to it? If that's so, keep in mind that we currently offer balances in some countries and regions. You can check the list here: wi.se/balanceavailability
If you're talking about something else, kindly send us a private message on our other social media channels (Instagram, Facebook, Twitter), so we can assist you further.
I m writing London address but it's not accepting what's wrong in formate?
Hey there 👋 Thanks for sharing this with us. In this case, could you please DM us either on Instagram, Facebook, or Twitter with more details of this issue? We'll be glad to have a look into it and assist you better on this.
How I can add money in wise ?? So by my bank another bank to wise??
Hi Vivia 👋 There are different ways to add money to your Wise account, which you'll see while topping up your balance. Regarding bank transfer, you can only use this payment method, if you already have the account details. Find more here: wi.se/addmoneytoyourbalances
If anything remains unclear, you have any further questions, feel free to DM us on Instagram, Facebook, or Twitter. Alternatively, you can email/call us using this link: wi.se/contactus
Can you help me to clarify something. I wish to do a wire transfer from UK to Luxembourg. Is there anything on the app clearly stating this is the method I'm using. I cannot find anything to allow wire transfer.
Hi there 👋 If you have a GBP account in the UK, you don't need to do a wire transfer to us. You can send GBP to us locally from any UK bank account using Faster Payments, Bacs or CHAPS.
Check out this page for more info: wi.se/guidetogbp
Once we received your money, we'll convert it to EUR, and send it to your EUR recipient's account. Here's our EUR guide for your reference: wi.se/guidetoeurtransfers
Please take a look at this steps to set up your transfer from UK to Luxembourg: wi.se/howtosendmoney
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
@Wise superb. I managed to complete my transaction. I was really impressed. My money reached the recipient in 15mins and they confirmed payment. This app is better than most out there. Without wise it wouldn't have been possible. Thank you 🙏
Glad to hear that from you! Thanks for your kind words. It's indeed our goal to move our customers' money quickly and smoothly, with free from hidden fees and exchange rate markups 💚
Have a great weekend.
Hi im from Belgium, im using KBC bank debit card and it doesn’t have a cvv, neither I can add that card to my Apple Pay.
So how can i send money with this?
Hi Aswathi 👋 To send money with Wise, there are different payment methods through which you can pay: wi.se/howtosendmoney_
Regarding your KBC debit card, you would have to contact your bank to ask for the CVV, if you want to pay via that card, as you won't be able to proceed further without that.
If anything remains unclear, or you have any other concerns, please contact us via our social media channels, or you can email/call us using think link: wi.se/contactus_
Hello im from belgium and ive been on the waitinglist to sign up for a business account for 2 weeks, how long does it take till i can start?
Hi, Cyriel! We don't have an exact timeframe to resume onboarding for EEA business, but if you've already joined the waitlist, rest assured that we'll notify you as soon as it's available again 😉
let say im from overseas and want to send money to my relatives how do they get it and where do they go to get it??
Hi there - thanks for reaching out. You're able to send transfers to another Wise account or to an external bank account, but this would depend on where you're sending the money to and from. You can learn more about how to send money through Wise here: wi.se/howtosendmoney.
Bear in mind, that the ability for a Wise account to receive money depends on where the account is registered - this product is only available in countries and regions listed here: wi.se/balanceavailability.
We also offer SWIFT transfers, and these will be used depending on which country or region you're sending the money to: wi.se/swiftpayments.
Please feel free to reach out to us over on social media for more help. This can be on X/Twitter, Facebook or Instagram, or alternatively through this link: wi.se/contactus - we're here to help 💚
Hi i opened both a personal and business account and linked my bmo canadian account to my personal wise account and transferred money from my local bank account to wise using same currency. Is there really always going to be a fee to transfer same currency money from my local bank to wise and vice versa? I was expecting there would be none as interac between local canadian bank accounts have no fees. Am i missing something or will there always be fees?
We appreciate the feedback, and we hope we can give some clarity. Our team's working hard to keep bringing our fees down for all currencies, including when you're adding these to your account. You can find all info about how our fees work here 👉 wi.se/ourfees_
We'll be sure to let you know as we have updates on this, too 👍
@@Wise thanks for the quick reply! looking forward to your updates!
so how does one get the funds to Wise, routing number of just credit card? Im trying to send to a seller and enter his name but nothing is found
Online purchases are best left for buyer/ seller platforms. That way, you're both insured, should anything go wrong. You should only use our services to send money to known, trusted recipients. For any other questions about using your account, you can follow up with our customer support by email or phone: wi.se/contactus
Hi, when i log my phone number, i can’t get the 6 numbers needed for the password
Hi there. Sorry to hear about the trouble you're having getting logged in. We'd be more than happy to take a closer look into this for you. Just DM us on one of our private channels: Twitter, Instagram or Facebook. We'll take a look, and get back to you there with more info on this 🥰
You tell us how to send but not how to receive. I set this up to receive money from the UK.
Hey! Check this guide on receiving money - th-cam.com/video/4Omk_0PLzCk/w-d-xo.html :)
Hey, Willy!
We're always here to help with any questions you might have about our services 😊 You can check this other video on how to receive money: wi.se/5waystoreceivemoney and also read more about it on this page: wi.se/howtoreceivemoney_
And if you still have following questions, don't hesitate to contact us again with more details so we can help you out!
@@Wise I had found the one on how to receive payment. Ty