TDP138: UVM's Drs. McEntee & Stinnett-Donnelly: Assessing AI Scribes via Crossover Comparison & more

Episode 138 of The Digital Patient - Stories from the frontline of Digital Patient Engagement - featuring Drs. Rachel McEntee, CMIO, and Justin Stinnett-Donnelly, Associate VP, Business Owner for Inpatient and Ancillary Applications at University of Vermont Health Network. Show notes 👇
[00:00:17] Introduction of Dr. Rachel McEntee and Dr. Justin Stinnett-Donnelly, detailing their roles at the University of Vermont Health Network and their backgrounds in internal medicine and informatics;
[00:01:26] Dr. Stinnett-Donnelly shares his journey from aspiring electrophysiologist to embracing population health and quality of care through informatics;
[00:03:39] Dr. McEntee explains how a requirement to attend Epic meetings during her residency sparked her interest in informatics, emphasizing system optimization and clinician well-being;
[00:07:21] Discussion on the evolution of medical documentation from paper to electronic health records (EHRs), and its impact on medical training and patient care;
[00:10:36] Exploration of ambient voice technology for documentation in healthcare, detailing a crossover comparison of two solutions to identify the best fit for their needs;
[00:13:16] Reflections on the selection process and outcomes of implementing ambient documentation technology, highlighting its impact on reducing clinician burnout;
[00:18:44] Thoughts on the future of ambient technology in healthcare, focusing on maintaining clinician autonomy while integrating advanced tools;
[00:21:43] Strategic considerations for expanding the use of ambient technology across different specialties, ensuring that technology adoption is closely aligned with clinician needs and patient care standards;
[00:24:54] Examination of other AI use cases in healthcare, assessing their return on investment and potential overhyped technologies;
[00:34:25] Discussion on eliminating outdated healthcare processes, and the challenge of adapting to new technologies while maintaining effective patient care.
[00:39:07] How UVM has implemented the SAFe agile methodology to enhance their IT project management, including creating a new role: the Business Relationship Partner to ensure a direct connection between IT teams and specific departments;
Fast 5 Lightning Round:
1. *Favorite Book:* Dr. McEntee loves "Ender's Game" by Orson Scott Card, while Dr. Justin Stinnett-Donnelly recently enjoyed Walter Isaacson's biography of Elon Musk.
2. *Person to Meet:* Dr. McEntee wishes to meet Benjamin Franklin, and Dr. Stinnett-Donnelly would choose Thomas Edison.
3. *Preferred Superpower:* Dr. McEntee would choose super strength, and Dr. Stinnett-Donnelly would opt for super speed.
4. *Belief Others May Find Insane:* Dr. McEntee thinks the continued use of fax machines in healthcare is insane (calls it the F-Word), and Dr. Stinnett-Donnelly is astounded by the persistence of pagers.
5. *Last TV Show/Movie:* Dr. McEntee watched "Leave the World Behind" on Netflix, and Dr. Stinnett-Donnelly viewed "Society of the Snow."