Hello, thank you for reaching out. We're sorry to hear this has happened. Your safety is very important to us. Our Customer Care Team is available at 800-735-4328 for real-time assistance. Thank you.
Hello Richard, thank you for reaching out. You can find all of the information regarding cleaning the different parts of your vent via this link here: bit.ly/3GoBHrg. If you have any additional questions, please contact our customer service team at 1-800-735-4328. Thank you.
I second this question. Soaking just does not clean it well enough. Even scrubbing gently with a plastic bristle brush is no good. This is from an Indian household that cooks a lot.
Thank you for reaching out! To clarify your query regarding whether the grease filters can be washed in the dishwasher, we recommend referring to the Use and Care manual that is specific to your appliance model. If you don't have access to the manual, we are here to assist you further. Simply give us a call at 1-800-735-4328 or email ThermadorCare@bshg.com, providing us with the model number. Our dedicated team will promptly respond and provide the necessary information. Thank you.
Hello Sheel, thank you for reaching out. The filter must be taken out and cleaned when the "Filter" light starts shining. Otherwise, it should be cleaned every 3-6 months as needed.
Hello qing ye, thank you for contacting Thermador. What is the model number of the ventilation hood that you have? Also is the occurring after you clean the grease filters?
Dear dachshundluvr, we're sorry for your experience. Your safety is very important to us. Please contact our customer care team at Thermadorcare@bshg.com or 1-800-735-4328. We wish to provide you with immediate assistance on this matter. Thank you.
Dang just needed this video today 🙏🏼
Really worse thing to clean. Blades so sharp. I got cut and traumatized…. And so many dead angles to it too. I question my choices
Hello, thank you for reaching out. We're sorry to hear this has happened. Your safety is very important to us. Our Customer Care Team is available at 800-735-4328 for real-time assistance. Thank you.
anyone else cut their fingers up trying to get these things out? be careful!
Is there a how to on how to clean the motor blower?
Hello Richard, thank you for reaching out. You can find all of the information regarding cleaning the different parts of your vent via this link here: bit.ly/3GoBHrg. If you have any additional questions, please contact our customer service team at 1-800-735-4328. Thank you.
The baffle filters don’t work very well, all parts including the ducts will get greasy.
Can I just put them in my dishwasher?
I second this question. Soaking just does not clean it well enough. Even scrubbing gently with a plastic bristle brush is no good. This is from an Indian household that cooks a lot.
Thank you for reaching out! To clarify your query regarding whether the grease filters can be washed in the dishwasher, we recommend referring to the Use and Care manual that is specific to your appliance model. If you don't have access to the manual, we are here to assist you further. Simply give us a call at 1-800-735-4328 or email ThermadorCare@bshg.com, providing us with the model number. Our dedicated team will promptly respond and provide the necessary information. Thank you.
How often should one clean at home?
Hello Sheel, thank you for reaching out. The filter must be taken out and cleaned when the "Filter" light starts shining. Otherwise, it should be cleaned every 3-6 months as needed.
when I close it, it always shows Filter and the number 1. what's wrong with it?
Hello qing ye, thank you for contacting Thermador. What is the model number of the ventilation hood that you have? Also is the occurring after you clean the grease filters?
highly recommend wearing gloves, those edges are sharp! I sliced my finger doing this.
Dear dachshundluvr, we're sorry for your experience. Your safety is very important to us. Please contact our customer care team at Thermadorcare@bshg.com or 1-800-735-4328. We wish to provide you with immediate assistance on this matter. Thank you.