The Frustrations of US Business and Leisure Travellers

🚀✨ The Amadeus "Friction Removed" report analyses the frustrations of US business and leisure travellers. Delays and cancellations, airport problems and planning complexity are identified as stress drivers.
The study highlights the role of technology in mitigating these frustrations, but also emphasises the importance of human contact. Collaborative solutions between industry companies are proposed to create more seamless travel experiences, taking into account the individual needs of each traveller and the economic impact of friction on the industry.
Finally, the advantages of technology in managing frustrations, in conjunction with human interaction, are explored.
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