I was looking for brief info about how Teams Phone works and what it capable of but just couldn't get myself out of this tremendous presentation. Great job! Thank you!👏
Happy tp hear. No, unfortunately I didn't do a walkthrough of how to set up direct routing. The steps are outlined in the following article though: docs.microsoft.com/en-us/microsoftteams/direct-routing-configure . You will also need the documentation of the SBC that you'll be using.
Thank you! Very logical explanations for real-life scenarios! Question: In Minute 6:29 of this video you describe the scenario of call being sent to a Delegate under the Call Answering Rules. One of the options is 'Voicemail'. Naïve question as this might be... whose Voicemail would this be? The Executive (the forwarder) or the Assistant (the forwardee)? If I call in for a specific person (the Executive) and for whatever reason the call is routed to the Assistant, if that Assistant is not available, I would like to leave a message on the Executive's voicemail, not the Assistant to whom the call was routed. Please help! Thanks!
Hi Martin. Tested the scenario. Called the executive that had calls forwarded to the delegate. Delegate was unreachable and therefore the caller landed in the voicemail of the executive (the forwarder's voicemail). The assistant (forwardee) doesn't have any voicemails.
Great video Nic! What would happen in the event that Teams goes down? Does MS have a fail safe eg if a reception uses this Teams phone system and teams goes down?
Hi. If the deployment is done with a Session Border Controller that supports the SBA functionality (Survivable Branch Appliance), then calling will work even if the Internet is down: docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance.
Shouldn't be a problem. When you have Direct Routing, the resource account numbers aren't categorized as user numbers or voice app numbers. This only happens if you're using Calling Plans to connect Teams to PSTN.
Excellent video. Is there a way to prevent the cellphone from ringing if a user is using his desktop/laptop? Is it possible to only accept certain teams calls while rejecting others without having to change my status to "do not disturb"?
Hi. If you logged into Teams on your mobile, it will ring simultaneously with your PC/laptop. I am not sure I would want it any other way as I constantly leave my PC with my mobile and I like the fact that it rings when someone calls me on Teams. It would be a headache to enable/disable the ringing of the mobile client every time I leave the PC. Plus, l would likely forget to do it. Related to the second question, I didn’t find a way to automatically reject calls for specific individuals. I’ve done a little test and muting people in Teams doesn’t apply to incoming calls. Do not disturb is the way to go, as you can select the people you want to be notified about. On the desktop client -> Settings -> Privacy -> Manage priority access.
Very well organised content. Does teams support outbound campaign diallers?. I’d be interesting to know how to take input from callers. Here is one scenario, survey gets presented at the end of the call and we want to record the response for later analysis. Also if you can cover agent performance and other reports?
For advanced contact center scenarios, Teams integrates with the following certified solutions: Anywhere365, ComputerTalk ice Contact Center, storm INTEGRATE, Enghouse Contact Center, Five9, Genesys, Nice, 8x8. The updated list can be found here: cloudpartners.transform.microsoft.com/contact-center-solutions. Details about the integration can be found here: docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=connect#integration-models-for-solution-providers .
Teams itself is a platform for audio/video conferencing and meetings, amongst many other things. . The telephony topic discussed in the video is the capability of connecting Teams to the traditional telephone line, allowing users to make and receive phone calls to/from landlines and mobile numbers.
These are other vendors that offer telephony, meetings, contact center and other solutions. Not sure I'm the person for that, as my focus in this video is around Microsoft Teams' telephony capabilities.
Microsoft seriously needs to review its pricing model for Teams Voice. Its a nickle and diming process that leaves the user paying more than they would with the majority of comparable voip services.
@n.vasiliu easy.... office Licenses per user $$$, phone license per user $$$, calling plan per user $$$... I run a voip provider and can provide service for $15 a user , how is selling teams going to benefit me? There is no margin as a partner and Microsoft takes the lions share of revenue!
Well-structured presentation - basic to advanced features!! Thank you
Thank you.
I was looking for brief info about how Teams Phone works and what it capable of but just couldn't get myself out of this tremendous presentation. Great job! Thank you!👏
Happy to hear you liked it.
Nice demonstration 😊
Awesome..no words to express the detailing of scenarios
Hi. Happy you like it.
Very useful and informative. Very well-structured video with use cases. Good job
Thank you.
Thank you a lot for a very informative and helpful presentation. Wish your channel and you personally to increase and have success always.
Thank you for this wow comment. Happy you liked the video.
Foarte buna prezentare
Mă bucur că ți-a plăcut.
Very good explanation.
This is an excellent video. I really love the examples and demos. Would you have any videos on how to set up the direct routing lines?
Happy tp hear. No, unfortunately I didn't do a walkthrough of how to set up direct routing. The steps are outlined in the following article though: docs.microsoft.com/en-us/microsoftteams/direct-routing-configure . You will also need the documentation of the SBC that you'll be using.
Congratulations for the video. Very well structured with meaningful and very effective demo. Thank you. Learned many today !
Thank you.
Thank you! Very logical explanations for real-life scenarios!
Question: In Minute 6:29 of this video you describe the scenario of call being sent to a Delegate under the Call Answering Rules. One of the options is 'Voicemail'. Naïve question as this might be... whose Voicemail would this be? The Executive (the forwarder) or the Assistant (the forwardee)? If I call in for a specific person (the Executive) and for whatever reason the call is routed to the Assistant, if that Assistant is not available, I would like to leave a message on the Executive's voicemail, not the Assistant to whom the call was routed. Please help! Thanks!
Hi Martin. Tested the scenario. Called the executive that had calls forwarded to the delegate. Delegate was unreachable and therefore the caller landed in the voicemail of the executive (the forwarder's voicemail). The assistant (forwardee) doesn't have any voicemails.
Great video Nic! What would happen in the event that Teams goes down? Does MS have a fail safe eg if a reception uses this Teams phone system and teams goes down?
Hi. If the deployment is done with a Session Border Controller that supports the SBA functionality (Survivable Branch Appliance), then calling will work even if the Internet is down: docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance.
Nic , Can you use resource accounts numbers from SBCE as internal numbers for IVRs and Q-autoAttd ?
Shouldn't be a problem. When you have Direct Routing, the resource account numbers aren't categorized as user numbers or voice app numbers. This only happens if you're using Calling Plans to connect Teams to PSTN.
Well explained in details and examples.
Thank you
Happy to hear.
Excellent video.
Is there a way to prevent the cellphone from ringing if a user is using his desktop/laptop?
Is it possible to only accept certain teams calls while rejecting others without having to change my status to "do not disturb"?
Hi. If you logged into Teams on your mobile, it will ring simultaneously with your PC/laptop. I am not sure I would want it any other way as I constantly leave my PC with my mobile and I like the fact that it rings when someone calls me on Teams. It would be a headache to enable/disable the ringing of the mobile client every time I leave the PC. Plus, l would likely forget to do it. Related to the second question, I didn’t find a way to automatically reject calls for specific individuals. I’ve done a little test and muting people in Teams doesn’t apply to incoming calls. Do not disturb is the way to go, as you can select the people you want to be notified about. On the desktop client -> Settings -> Privacy -> Manage priority access.
Thanks its very informative and to the point video.
great video!
Very well organised content.
Does teams support outbound campaign diallers?. I’d be interesting to know how to take input from callers. Here is one scenario, survey gets presented at the end of the call and we want to record the response for later analysis. Also if you can cover agent performance and other reports?
For advanced contact center scenarios, Teams integrates with the following certified solutions: Anywhere365, ComputerTalk ice Contact Center, storm INTEGRATE, Enghouse Contact Center, Five9, Genesys, Nice, 8x8. The updated list can be found here: cloudpartners.transform.microsoft.com/contact-center-solutions. Details about the integration can be found here: docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=connect#integration-models-for-solution-providers .
@@n.vasiliu oh! very nice.
looking forward to more videos from you covering these topics. Thanks
@@umairbinsaeed, more to come.
Thanks for the video !!!!!
Happy you liked it. Thinking of filming a "sequel" with updates.
@@n.vasiliu I see you're PROFI in the Teams Phone system - I just started to handle such system......
@@n.vasiliu Great !!!! Waiting for your films
Nicely explained.
Glad you liked it.
Ms teams telephony is a platform for vediocoferencing and virtual meeting is it currect or not.
Teams itself is a platform for audio/video conferencing and meetings, amongst many other things. . The telephony topic discussed in the video is the capability of connecting Teams to the traditional telephone line, allowing users to make and receive phone calls to/from landlines and mobile numbers.
Thank You
Sir please give me information for
Cisco ip telephony,
2. Cisco Webex.
3. Nice incontact contact centers
These are other vendors that offer telephony, meetings, contact center and other solutions. Not sure I'm the person for that, as my focus in this video is around Microsoft Teams' telephony capabilities.
awesome
Microsoft seriously needs to review its pricing model for Teams Voice. Its a nickle and diming process that leaves the user paying more than they would with the majority of comparable voip services.
Can you detail why you see this as a nickel and diming process?
@n.vasiliu easy.... office Licenses per user $$$, phone license per user $$$, calling plan per user $$$... I run a voip provider and can provide service for $15 a user , how is selling teams going to benefit me? There is no margin as a partner and Microsoft takes the lions share of revenue!