Telephony in eams explained. Teams voice and calling capabilities walk-through.

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  • เผยแพร่เมื่อ 24 ธ.ค. 2024

ความคิดเห็น • 49

  • @mashkoormulbagal7310
    @mashkoormulbagal7310 8 หลายเดือนก่อน +1

    Well-structured presentation - basic to advanced features!! Thank you

    • @n.vasiliu
      @n.vasiliu  8 หลายเดือนก่อน

      Thank you.

  • @HollyMcClane-Gennaro
    @HollyMcClane-Gennaro ปีที่แล้ว +1

    I was looking for brief info about how Teams Phone works and what it capable of but just couldn't get myself out of this tremendous presentation. Great job! Thank you!👏

    • @n.vasiliu
      @n.vasiliu  ปีที่แล้ว +2

      Happy to hear you liked it.

  • @Km-hm1vx
    @Km-hm1vx 7 หลายเดือนก่อน +1

    Nice demonstration 😊

  • @jamsheerthandora1256
    @jamsheerthandora1256 ปีที่แล้ว +1

    Awesome..no words to express the detailing of scenarios

    • @n.vasiliu
      @n.vasiliu  ปีที่แล้ว

      Hi. Happy you like it.

  • @shafeequepoovankavil9605
    @shafeequepoovankavil9605 ปีที่แล้ว +3

    Very useful and informative. Very well-structured video with use cases. Good job

  • @vladimirpereverzev5734
    @vladimirpereverzev5734 7 หลายเดือนก่อน +1

    Thank you a lot for a very informative and helpful presentation. Wish your channel and you personally to increase and have success always.

    • @n.vasiliu
      @n.vasiliu  6 หลายเดือนก่อน

      Thank you for this wow comment. Happy you liked the video.

  • @raresica2009
    @raresica2009 ปีที่แล้ว +1

    Foarte buna prezentare

    • @n.vasiliu
      @n.vasiliu  ปีที่แล้ว

      Mă bucur că ți-a plăcut.

  • @raresica2009
    @raresica2009 ปีที่แล้ว +1

    Very good explanation.

  • @hoinam80
    @hoinam80 2 ปีที่แล้ว +6

    This is an excellent video. I really love the examples and demos. Would you have any videos on how to set up the direct routing lines?

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว +1

      Happy tp hear. No, unfortunately I didn't do a walkthrough of how to set up direct routing. The steps are outlined in the following article though: docs.microsoft.com/en-us/microsoftteams/direct-routing-configure . You will also need the documentation of the SBC that you'll be using.

  • @marcoapdantasify
    @marcoapdantasify 2 ปีที่แล้ว +3

    Congratulations for the video. Very well structured with meaningful and very effective demo. Thank you. Learned many today !

  • @martinw.lipworth697
    @martinw.lipworth697 ปีที่แล้ว +1

    Thank you! Very logical explanations for real-life scenarios!
    Question: In Minute 6:29 of this video you describe the scenario of call being sent to a Delegate under the Call Answering Rules. One of the options is 'Voicemail'. Naïve question as this might be... whose Voicemail would this be? The Executive (the forwarder) or the Assistant (the forwardee)? If I call in for a specific person (the Executive) and for whatever reason the call is routed to the Assistant, if that Assistant is not available, I would like to leave a message on the Executive's voicemail, not the Assistant to whom the call was routed. Please help! Thanks!

    • @n.vasiliu
      @n.vasiliu  ปีที่แล้ว +1

      Hi Martin. Tested the scenario. Called the executive that had calls forwarded to the delegate. Delegate was unreachable and therefore the caller landed in the voicemail of the executive (the forwarder's voicemail). The assistant (forwardee) doesn't have any voicemails.

  • @PsYc87
    @PsYc87 2 ปีที่แล้ว +2

    Great video Nic! What would happen in the event that Teams goes down? Does MS have a fail safe eg if a reception uses this Teams phone system and teams goes down?

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว +2

      Hi. If the deployment is done with a Session Border Controller that supports the SBA functionality (Survivable Branch Appliance), then calling will work even if the Internet is down: docs.microsoft.com/en-us/microsoftteams/direct-routing-survivable-branch-appliance.

  • @raresica2009
    @raresica2009 ปีที่แล้ว +1

    Nic , Can you use resource accounts numbers from SBCE as internal numbers for IVRs and Q-autoAttd ?

    • @n.vasiliu
      @n.vasiliu  ปีที่แล้ว

      Shouldn't be a problem. When you have Direct Routing, the resource account numbers aren't categorized as user numbers or voice app numbers. This only happens if you're using Calling Plans to connect Teams to PSTN.

  • @iliastsaggalidis5261
    @iliastsaggalidis5261 3 ปีที่แล้ว +2

    Well explained in details and examples.
    Thank you

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว

      Happy to hear.

  • @emilianocaballero7013
    @emilianocaballero7013 3 ปีที่แล้ว +2

    Excellent video.
    Is there a way to prevent the cellphone from ringing if a user is using his desktop/laptop?
    Is it possible to only accept certain teams calls while rejecting others without having to change my status to "do not disturb"?

    • @n.vasiliu
      @n.vasiliu  3 ปีที่แล้ว

      Hi. If you logged into Teams on your mobile, it will ring simultaneously with your PC/laptop. I am not sure I would want it any other way as I constantly leave my PC with my mobile and I like the fact that it rings when someone calls me on Teams. It would be a headache to enable/disable the ringing of the mobile client every time I leave the PC. Plus, l would likely forget to do it. Related to the second question, I didn’t find a way to automatically reject calls for specific individuals. I’ve done a little test and muting people in Teams doesn’t apply to incoming calls. Do not disturb is the way to go, as you can select the people you want to be notified about. On the desktop client -> Settings -> Privacy -> Manage priority access.

  • @ISLAM-MNB
    @ISLAM-MNB ปีที่แล้ว +1

    Thanks its very informative and to the point video.

  • @ChristianFiechtl
    @ChristianFiechtl ปีที่แล้ว +1

    great video!

  • @umairbinsaeed
    @umairbinsaeed 3 ปีที่แล้ว +2

    Very well organised content.
    Does teams support outbound campaign diallers?. I’d be interesting to know how to take input from callers. Here is one scenario, survey gets presented at the end of the call and we want to record the response for later analysis. Also if you can cover agent performance and other reports?

    • @n.vasiliu
      @n.vasiliu  3 ปีที่แล้ว +1

      For advanced contact center scenarios, Teams integrates with the following certified solutions: Anywhere365, ComputerTalk ice Contact Center, storm INTEGRATE, Enghouse Contact Center, Five9, Genesys, Nice, 8x8. The updated list can be found here: cloudpartners.transform.microsoft.com/contact-center-solutions. Details about the integration can be found here: docs.microsoft.com/en-us/microsoftteams/teams-contact-center?tabs=connect#integration-models-for-solution-providers .

    • @umairbinsaeed
      @umairbinsaeed 3 ปีที่แล้ว

      @@n.vasiliu oh! very nice.
      looking forward to more videos from you covering these topics. Thanks

    • @n.vasiliu
      @n.vasiliu  3 ปีที่แล้ว

      @@umairbinsaeed, more to come.

  • @goviktor
    @goviktor 2 ปีที่แล้ว +3

    Thanks for the video !!!!!

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว +1

      Happy you liked it. Thinking of filming a "sequel" with updates.

    • @goviktor
      @goviktor 2 ปีที่แล้ว +1

      @@n.vasiliu I see you're PROFI in the Teams Phone system - I just started to handle such system......

    • @goviktor
      @goviktor 2 ปีที่แล้ว +1

      @@n.vasiliu Great !!!! Waiting for your films

  • @sunilvermafotocult
    @sunilvermafotocult 3 ปีที่แล้ว +3

    Nicely explained.

    • @n.vasiliu
      @n.vasiliu  3 ปีที่แล้ว

      Glad you liked it.

  • @satishpampanaboina2409
    @satishpampanaboina2409 2 ปีที่แล้ว

    Ms teams telephony is a platform for vediocoferencing and virtual meeting is it currect or not.

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว +1

      Teams itself is a platform for audio/video conferencing and meetings, amongst many other things. . The telephony topic discussed in the video is the capability of connecting Teams to the traditional telephone line, allowing users to make and receive phone calls to/from landlines and mobile numbers.

  • @samyi.algharbawy7556
    @samyi.algharbawy7556 2 ปีที่แล้ว +2

    Thank You

  • @satishpampanaboina2409
    @satishpampanaboina2409 2 ปีที่แล้ว

    Sir please give me information for
    Cisco ip telephony,
    2. Cisco Webex.
    3. Nice incontact contact centers

    • @n.vasiliu
      @n.vasiliu  2 ปีที่แล้ว +1

      These are other vendors that offer telephony, meetings, contact center and other solutions. Not sure I'm the person for that, as my focus in this video is around Microsoft Teams' telephony capabilities.

  • @Bareminimumguy
    @Bareminimumguy 2 ปีที่แล้ว +2

    awesome

  • @KingTrump2024
    @KingTrump2024 11 หลายเดือนก่อน

    Microsoft seriously needs to review its pricing model for Teams Voice. Its a nickle and diming process that leaves the user paying more than they would with the majority of comparable voip services.

    • @n.vasiliu
      @n.vasiliu  11 หลายเดือนก่อน

      Can you detail why you see this as a nickel and diming process?

    • @KingTrump2024
      @KingTrump2024 10 หลายเดือนก่อน

      @n.vasiliu easy.... office Licenses per user $$$, phone license per user $$$, calling plan per user $$$... I run a voip provider and can provide service for $15 a user , how is selling teams going to benefit me? There is no margin as a partner and Microsoft takes the lions share of revenue!