CarNext.com Virtual Video Car Appointment

Strong demand for CarNext.com’s new range of customer e-commerce services launched to meet increasing demand for online car buying.
Jan Wouter Kleinjan, Chief Product & Marketing Officer, said:
“Online car buying has really taken off due to Covid-19 restrictions. At the same time, we’ve seen that people still want a degree of extra support when completing such a large purchase - a car is not a pair of shoes. To bridge the experience gap, we’ve introduced a range of customer e-commerce services - including virtual appointments and inspections, and home delivery - to give our customers the confidence they need to complete their car purchase, fully online. We believe this hybrid approach is what customers are looking for in the ‘new normal’. We are seeing extremely strong demand for our new services, having conducted thousands of video chats with customers so far.”
Via a CarNext.com virtual video car appointment, a customer can view all aspects of a car, ask questions and get advice from a trained car specialist in real time. A video appointment usually takes between 15 - 30 minutes and is fully tailored to a customer’s needs and requirements.

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