Me pasa exactamente lo mismo. Y conozco a más personas que tienen problemas con esta generación de MacBook. No sé si se trata de un diseño defectuoso o de obsolescencia programada...
it is a known display cable related defect in 2016-2018 MacBooks. With each year, there were minor improvements in the cable. Just like the butterfly keyboard which was a defective design and apple scrapped it completely from 2020. Apparently the Display Cable also carries the camera cable and in my case, it encountered an issue. Apple, provides support for the above issues only for the 13in MBP and not 15in, despite both having same issues. if you are looking for older macs, its best to avoid this generation of laptops.
If the issue is just like what I have described, I don't think formatting will work. It requires the display to be replaced. A bloody expensive fix for a non functioning camera. However, if your device is a 13inch pro and less than 4 years from date of purchase, the issue maybe taken care of for free.
@@SuperTubeDoc I have replaced my screen was working fine for 3-4 months and then again the webcam stopped working and it shows no device found now. Tried formatting but the issue prevails. Did you find any solution?
@@souravlahoti this isn't going to go away with formatting. You need to take it back to apple. It's a flex cable issue and the whole display assembly needs to be replaced. I gave away my laptop and got an M1 Air.
I have exactly the same problem. When the screen is not fully raised, the camera is working. How did you solve this problem? Have you replaced the display?
The only fix would be replacing the display. If you have a 13in model, it is under coverage for flexgate for a period of 4years and maybe replaced for free. Or else, you're looking at a $500-600 expense.
i'm no expert, but i don't think you can replace the flex cable. that should have been the cheapest/simplest option to fix this issue. but, you know, apple! the flex cable is soldered to the display, hence replacing is not an option. the only way out is replacing the display assembly.
I am facing the exact problem but today only I got my laptop from Apple store replacing the display even after the display is changed and is ne it's not working
I guess it's time to move on... honestly it's not worth spending on such an old device. Switch to an m1 air(based on your use case) you won't regret it.
Actually mine was in insurance so it didn't cost me a single dollar BTW I just want to confirm that if I use external camera insted than what the problem can be solved because leaving that everything is fine .
Oh lucky you. If it's got Insurance. You'd rather take it back to apple and tell em that the issue persists. Any work done on a machine comes with some 30 or 90 day warranty(please confirm) The camera is not only for videos, but also used for ambient light detection. That would affect your keyboard backlight and screen brightness. It's not a big deal, but still.
Apple is a fucking scam. All these companies are. they sell you expensive ass product, add on a 2 year warranty for a price. then conveniently my camera stops working 3 months after my warranty is up (2020 Macbook Pro 16") and all the Geniuses have to offer is to replace display for $600, or trade in current laptop for 2023 version. WOW. oh and one guy told me to just buy a webcam..well shit, why didn't i think of that? how convenient 2000k+ spent on machine and then i have to walk around with some flimsy webcam attached. they have no empathy for what you're going through. these laptops are a ways to make a living for some people, for example I have interviews to do, team meetings, podcasts, so many things I need the camera for and they treat it like 'oh well just trade it in'...like bruh that would cost me more money!! how is that a solution? Just admit that you want people to constantly have issues and come back for new products on repeat. I wasn't planning on making such a huge purchase from Apple so soon given the fact that my last purchase isn't making me happy. Mind you I'm not new to macs at all, I've done design work using them for years. I had a 17" 2010 Macbook Pro, when it was 9 years old it sounded like a plane taking off but it still functioned and one day it actually fell off the couch when my dog jumped up and the display was completely pixelated, unusable. I thought this is it. I went to apple and they looked at my laptop like it was a fossil, the guy was super nice though he took it in the back and opened it up said he moved something around and it worked! charged me ZERO, that was in 2018. Things have took a nosedive with Apple since the pandemic even more. I mean investing 600$ to fix a camera is not even worth it. because if my camera stopped working for literally no reason, i didnt drop the laptop, it didnt get wet, then clearly soon some other shit will go wrong with the the display i see this camera issue as a start to a bigger issue.
Interesting. I have a Macbook Pro 2017. I and others are reporting camera failure after upgrading to Monterey. For me, the camera appears in hardware report, green light goes on and off as expected when attempting to use but the image is black. I have downgraded with fresh install and time machine system where camera had been working, and Windows partition on same Mac, all camera is not working. So, it doesn't seem likely that all of these people have hardware failure only discovered after upgrading to Monterey. For me, it no longer working on older Mac systems and the Windows system seems to indicate Monterey must have a firmware update that breaks the camera. Again Apple should step up, admit and fix this issue.
In my case, I was expecting the same and I did try with a roll back, it did not help. The camera would show up if the screen was kept in certain angles and it would later stop working(as you can see in the video). I think the software update breaks the hardware
not worth the trouble. besides, you will be getting a new display with the SAME flawed cable. i'd suggest going for a new laptop- the MacBook Air M1 is quite good when compared. it does take some getting used to in terms of display size.
@@SuperTubeDoc what should i do , i have interviews . and i talked 1:30 hr with their online help but not able to solve issue . they said that its a hardware issue but my camera is perfectly fine .
@@CodeTillEternity talking with them is of no use. If your device is under warranty, get it fixed. If not, and if the camera alone is an issue, and if you have an iPhone, you can use it as a camera
Apple disappointment, macbook pro 2017 is the most troublesome! My A1708 had a battery problem, SSD S.M.A.R.T, keyboard stuck, screen rubber undoing, and now the camera stopped and didn't work with your tip... Worst Macbook Ever !!! Rage !!!
Hey, sorry to hear that. You are right, 2016/17 were the worst macs ever. screen rubber issue was there with my 2015 mbp too and that was supposed to be the last best one until 2019.
So, if you have the 13in model, you may be in luck. HOWEVER, you have 4 years from date of purchase to get it resolved. Same with keyboard issue. If you have the 15in model like mine, you’re out of luck. Try talking with ASC in your city or Genius. See if they can help you in any way.
@@SuperTubeDoc That makes no sense that the cheaper smaller macbook can be fixed but the bigger more expensive one can't. I mean it can only make sense to Apple.
If you have an iPhone, you can download an app that makes it work like a webcam. However. The whole auto keyboard light takes a hit. A few minor inconveniences.
I have the same issue as well it’s just frustrating
Yes it is, I upgraded to MacBook Air M1 and I'm pretty happy. I do miss the touch bar occasionally though.
Me pasa exactamente lo mismo. Y conozco a más personas que tienen problemas con esta generación de MacBook. No sé si se trata de un diseño defectuoso o de obsolescencia programada...
it is a known display cable related defect in 2016-2018 MacBooks. With each year, there were minor improvements in the cable. Just like the butterfly keyboard which was a defective design and apple scrapped it completely from 2020.
Apparently the Display Cable also carries the camera cable and in my case, it encountered an issue. Apple, provides support for the above issues only for the 13in MBP and not 15in, despite both having same issues.
if you are looking for older macs, its best to avoid this generation of laptops.
This exactly I’m going through and now formatting the MacBook hoping it will fix the issue
If the issue is just like what I have described, I don't think formatting will work. It requires the display to be replaced. A bloody expensive fix for a non functioning camera.
However, if your device is a 13inch pro and less than 4 years from date of purchase, the issue maybe taken care of for free.
@@SuperTubeDoc I have replaced my screen was working fine for 3-4 months and then again the webcam stopped working and it shows no device found now. Tried formatting but the issue prevails. Did you find any solution?
@@souravlahoti this isn't going to go away with formatting. You need to take it back to apple. It's a flex cable issue and the whole display assembly needs to be replaced.
I gave away my laptop and got an M1 Air.
I have exactly the same problem. When the screen is not fully raised, the camera is working. How did you solve this problem? Have you replaced the display?
No. I used my iPhone as a camera when needed and later upgraded to the M1 Air.
Not worth replacing the display for over $500
yeah i got the same issue!! is there is any solution for this?
The only fix would be replacing the display. If you have a 13in model, it is under coverage for flexgate for a period of 4years and maybe replaced for free. Or else, you're looking at a $500-600 expense.
Mine just happened after OS update. Any fix?
I had a similar experience too. A day or 2 after OS upgrade.
Hi, I recently have the same problem. If I replace the flex cable, is the issue going to be fixed?
i'm no expert, but i don't think you can replace the flex cable. that should have been the cheapest/simplest option to fix this issue. but, you know, apple!
the flex cable is soldered to the display, hence replacing is not an option. the only way out is replacing the display assembly.
I am facing the exact problem but today only I got my laptop from Apple store replacing the display even after the display is changed and is ne it's not working
Then you may be having a bigger issue. Like a logic board issue.
@@SuperTubeDoc that is also changed actually I had a liquid damage so everything is changed logic board , display, input output cable all are changed.
I guess it's time to move on... honestly it's not worth spending on such an old device. Switch to an m1 air(based on your use case) you won't regret it.
Actually mine was in insurance so it didn't cost me a single dollar BTW I just want to confirm that if I use external camera insted than what the problem can be solved because leaving that everything is fine .
Oh lucky you. If it's got Insurance. You'd rather take it back to apple and tell em that the issue persists. Any work done on a machine comes with some 30 or 90 day warranty(please confirm)
The camera is not only for videos, but also used for ambient light detection. That would affect your keyboard backlight and screen brightness. It's not a big deal, but still.
I have the same issue. Crazy when the machine was $2200CAD. Disappointed by Apple once again
Me too I truly regret buying this computer.
Apple is a fucking scam. All these companies are. they sell you expensive ass product, add on a 2 year warranty for a price. then conveniently my camera stops working 3 months after my warranty is up (2020 Macbook Pro 16") and all the Geniuses have to offer is to replace display for $600, or trade in current laptop for 2023 version. WOW. oh and one guy told me to just buy a webcam..well shit, why didn't i think of that? how convenient 2000k+ spent on machine and then i have to walk around with some flimsy webcam attached. they have no empathy for what you're going through. these laptops are a ways to make a living for some people, for example I have interviews to do, team meetings, podcasts, so many things I need the camera for and they treat it like 'oh well just trade it in'...like bruh that would cost me more money!! how is that a solution? Just admit that you want people to constantly have issues and come back for new products on repeat. I wasn't planning on making such a huge purchase from Apple so soon given the fact that my last purchase isn't making me happy. Mind you I'm not new to macs at all, I've done design work using them for years. I had a 17" 2010 Macbook Pro, when it was 9 years old it sounded like a plane taking off but it still functioned and one day it actually fell off the couch when my dog jumped up and the display was completely pixelated, unusable. I thought this is it. I went to apple and they looked at my laptop like it was a fossil, the guy was super nice though he took it in the back and opened it up said he moved something around and it worked! charged me ZERO, that was in 2018. Things have took a nosedive with Apple since the pandemic even more. I mean investing 600$ to fix a camera is not even worth it. because if my camera stopped working for literally no reason, i didnt drop the laptop, it didnt get wet, then clearly soon some other shit will go wrong with the the display i see this camera issue as a start to a bigger issue.
i think your mac has flexible cable issue, cos cam is on in certain angle
yes, you are right. it is the dreaded flex cable issue.
Interesting. I have a Macbook Pro 2017. I and others are reporting camera failure after upgrading to Monterey. For me, the camera appears in hardware report, green light goes on and off as expected when attempting to use but the image is black. I have downgraded with fresh install and time machine system where camera had been working, and Windows partition on same Mac, all camera is not working. So, it doesn't seem likely that all of these people have hardware failure only discovered after upgrading to Monterey. For me, it no longer working on older Mac systems and the Windows system seems to indicate Monterey must have a firmware update that breaks the camera. Again Apple should step up, admit and fix this issue.
In my case, I was expecting the same and I did try with a roll back, it did not help. The camera would show up if the screen was kept in certain angles and it would later stop working(as you can see in the video). I think the software update breaks the hardware
Thanks man you helped me ❤
Glad to be of help buddy.
I have this same issue and apple won't fix it. They only offered a display replacement which would cost me $800
not worth the trouble. besides, you will be getting a new display with the SAME flawed cable. i'd suggest going for a new laptop- the MacBook Air M1 is quite good when compared. it does take some getting used to in terms of display size.
@@SuperTubeDoc i am facing same issue in air m1
@@CodeTillEternity yeah? I thought apple fixed this issue from 2018 onward models.
@@SuperTubeDoc what should i do , i have interviews . and i talked 1:30 hr with their online help but not able to solve issue . they said that its a hardware issue but my camera is perfectly fine .
@@CodeTillEternity talking with them is of no use. If your device is under warranty, get it fixed. If not, and if the camera alone is an issue, and if you have an iPhone, you can use it as a camera
Apple disappointment, macbook pro 2017 is the most troublesome! My A1708 had a battery problem, SSD S.M.A.R.T, keyboard stuck, screen rubber undoing, and now the camera stopped and didn't work with your tip...
Worst Macbook Ever !!! Rage !!!
Hey, sorry to hear that. You are right, 2016/17 were the worst macs ever. screen rubber issue was there with my 2015 mbp too and that was supposed to be the last best one until 2019.
OMG!! This really worked, I’ve been trying everything for the past 2 days. This was awesome, thank you!
I came here for this very reason! Like 😢so you mean to tell me that they don’t compensate or fix this without charging the customer
So, if you have the 13in model, you may be in luck. HOWEVER, you have 4 years from date of purchase to get it resolved. Same with keyboard issue. If you have the 15in model like mine, you’re out of luck. Try talking with ASC in your city or Genius. See if they can help you in any way.
@@SuperTubeDoc That makes no sense that the cheaper smaller macbook can be fixed but the bigger more expensive one can't. I mean it can only make sense to Apple.
@@Lia-hd7rh that was my argument with Apple support. But they didn't budge
I also have this issue, I elected to buy a cheap webcam.
If you have an iPhone, you can download an app that makes it work like a webcam. However. The whole auto keyboard light takes a hit. A few minor inconveniences.
@@SuperTubeDoc what app are you talking about? can you tell me?
@@shinobiblade2558 Camo app from AppStore
it workeddddd
what worked?