I can't believe this. It worked! I was ready to throw my SP3 out the window due to frustration. Thank you so much. Your explanation was clear and you sound just like me. Microsoft should be ashamed of the list of 10 "solutions" to fix this problem. 1. Clean the screen. Thanks!!!!!!
hope it works long for you! mine de-calibrated again with time, and currently does not re-calibrate :-/ Please keep us updated if this re-appears! PS: any calls to M$ to convince them to RMA those manufacturing imperfections would be appreciated, too, ..!
@@renerebe when i run the calibg4 file.. There is nothing popup like the program is running (like yours).. So i wouldn't know either it is running or not
Important update: the calibg4 tool was not permanently perfect, I now have run it again with wifi and bluetooth off (airplane mode), and power disconnected and it is a little better again, but still not perfect! Older notes still apply: It is probably best to run the CalibG4.exe from the cmd.exe command line. It should print PASS at the end, if it prints something else (FAIL or so) it probably did not update the hardware calibration values. The last months my SP3 had a bad time, and I could not calibrate the phantom touches away anymore, however, today I noticed it phantom touched a bit less, and re-running the calibration tool finally calibrated it a bit better again. Let's see how long it lasts this time unit the random phantom touches return. I think Microsoft really should properly address this for their valued customers. It is not the customer fault that this designed and manufactured this random touch generator :-/ If some displays are assembled faulty and generate too much random electro static or so, they should really RMA change the display for us users for free, ..!
@Joseph Dogan to me it inevitable looks like hardware failing best contact Microsoft. You can try the calibration, but usually it does not help long if at all :-/
@Joseph Dogan my Surface Pro 3 only became worse each month. It is unusable for a long time. I'm pretty sure there is some material degrading causing static, or noise, or something like that.
had dead zones around my surface studio (gen1), would only respond after a few touches. just tried it and it fixed it! got error 40 when running the exe file though, but i extracted the .exe file, and then run CalibG4.exe... showed a lot of status unknown, but seems to work at the end. thank you!
ik this is old but I haven't been able launch this application due to oxc000007b error. I have no idea how to fix this. Is there an alternative or am i doing something wrong?
In t2 we obviously have packages for many, on my portable SSD I usually run blackbox (though maybe looking for something slightly more modern with xrandr multi screen support), on the ps3 I right now have WindowMaker from my decade old install.
The re-calibration gave me partial fix to my touch, and within a week the entire screen actually started working. Within a few days I'm back to dead zone in the center horizontal. Makes me wonder if it's mainly a hardware issue. Has anyone done a screen replacement to see it that solves it for good?
@@renerebe Do you know if a screen replacement solved it. A local repair tech told me if there is no physical damage the replacement isn't successful. Some other issue that Microsoft can only repair. But they are 3x more expensive.
@@lorne678 no, I did not bother spending any money on this old tablet, I simply disabled the touch digitizer :-/ I would however, think that this should be part o the display assembly. I would also not use a repair shop that is not confident in their work, offer or experience. They might also simply source used, and potentially already similar broken parts.
Brother, THANK YOU. I downloaded both and found that the Microsoft hotfix is nearly the same. The both have a CalibG4.exe and NCPTransportInterface.dll but the size of those files are different. The msh also has two other DLL. I'm only a few minutes into the hotfix, hopefully I'm not jumping for joy too quickly.
Hi bother, can you tell me if this worked for you? And what is your device? SP3 or SP4? And which file did you you use? the one from Sony or Microsoft?
it worked for like some weeks but now its back and this time the fix doesnt work. My calibration problem is on a square on the edge of the upper right screen and it happend after i changed the LCD after the previous one broke.
I did not break or change my display, mine is totally stock as it left the factory, however, my re-calibration also only lasted some weeks, and now re-calibration does not improve the dead and phantom touchy zone. Microsoft really should have some extended warranty replacement program for this issue!
Have you tried reseting the surface pro? I just did and it works again but this time i went to calibration settings and changed to my own calibration settings and if the problem comes back i will click on the restore button to see if it will work restore to a working calibration setting.
Pls how do I fixed my touch on Gateway 11.6" Ultra Slim Notebook, HD, Intel® Celeron®, Dual Core, 64GB Storage, 4GB RAM, Mini HDMI, 1.0MP Webcam, Windows 10 S,
Hello @ReneRebe ! I also have a similar faulty laptop surface, but the software that you share can not run on windows 10 pro. Do you know of any other solutions to this problem?
it ran for me (and others), … however for me it was only a short term fix, it re-appeared. I have the feeling there is something faulty hardware wise, maybe some laminated / glued connection thing getting loose or something like that :-/ Unfortunately I'm in Europe, in the USA I would class action sue Microsoft for this, ..!
Hey, ive got the same problem but it happened on my Surface Go device. Do you think i might be able to do what youre doing on my Surface Go? or is it only gonna work for SP3? thankyou:)
Hello ReneRebe! I tried the" "Sony" calibG4 and it worked on my Surface 3 Pro!!! Thank you very much!!! May be the issue will come back as on yours but now it is done. Wow! I'm happy!
yeah, it was also not long term permanent for me. As I wrote and probably said before, I suspect something in this touchscreen is degrading. Oxidating, micro cracking, ... something of that sort. If anyone ever finds out more details please let us know!
Has anybody found a fix for surface pro 4? Same exact issue, but CalibG4 does not run correctly and simply flashes the cmd window. Any help would be greatly appreciated.
I think this a hardware issue anyway, imperfectly produces glass substrate, impurities, contacts separating ... something like this. The salivation only improved it for a month or two for me anyway... imho this deserves an extended repair program or class action lawsuit.
@@renerebe Hardware issue huh? Guess I'm not buying from microsoft in the future... Seems like a lot of people have this problem and microsoft is doing nothing about it.
broovs I called ms two years ago before I made this videos. As mine was already out of warranty back then the did nothing except offering me an expensive repair (mostly new part swap) or and buy back new device sale thing or so :-/ even pressing that in my opinion it is a manufacturing defect.
@@_________________404 How did you do that? i try to follow your method but my driver is already an old version which date is 2006. Please do help me bruh
Hi can you please upload on cloud the original microsoft hotfix or even share on email...because the urls are not working anymore...they might have removed them
AFAIR Microsoft only had bullshit talk hot fixes, like re-installing Windows on their website. The "hot fix" I used was from the Sony site, ..! Would need to check if I still have it somewhere. It did not work permanently for me, as I guess the touchscreen became worse. Really a pity there was no extended warranty repair program for this. The few occasions were this really reserves a class action lawsuit :-/ Can't recommend those devices at all anymore: th-cam.com/video/f4c3Xlfrm3A/w-d-xo.html
why the file is not executable for me ! my device is Surface pro 4 , i5 0)Error:HidP_GetValueCaps() failed. Error = 0 0)Error:HidP_GetValueCaps() failed. Error = 0 0)Error:FW returned error = 2147483655 0)Error:Failed to HandleResponse. ParseResponseToCall() failed. 0)Error:Failed to send request.HIDInterface::Send() failed 0)Error:Exiting HIDDispatcher::Dispatcher 0)Error:Host not found in host list
did you try the "Sony" ntrig calibration tool linked above? It improved my Surface 3 Pro in the beginning, but for me the issue came back and now that calibration process does not improve it anymore :-/ IMHO Microsoft should do a proper recall or release a more reliably calibration tool. After all the brought and now own ntrig, ...
Great, thanks for sharing the result! I hope it stays in working order for you. For me it worked a week and appeared again, and currently re-running it does not improve it further. Would be great if you could update us in a week or month if it is still ok for you!
Yeah, someone else said so, unfortunately when companies need to remove them or move them around. I hope you can still find them with an internet search. maybe post it here when you found it again.
Yes outlined in my other comments below the issue also re-eppeared in mine and is worse on some days, and better on others. IMHO Microsoft deserves a class action suite for this, and should repair this out of warranty for everyone. This looks like a design defect to me, and I'm still not sure if it is hardware or only firmware software related. E.g. mine has phantom touches one day, and when left on the desk, not moved, the next day may be better. But it could still be an hardware issue of too much static charge developing, or some contacts becoming loose or so, or entirely an software calibration problem. But the way Microsoft is handling this by doing nothing is not worthy for a multi billion dollar company. And again, as this appears to be an inherent design defect of all, even older n-trig devices, this should be fixed for all of us for free.
THANK YOU SO MUCH, IT IS 2020 AND IT WORKS PERFECTLY! i had the same issue with surface pro 3, the dead zones seem to touch on their own from time to another, so i knew it was a software issue. however i downloaded the files from sony and it worked perfeclty www.sony.com/electronics/support/downloads/W0009338 it is really disappointing that microsoft doesn't really help with this topic, neither their tech support. all this happened to me after i tried to calibrate my surface screen because it wasn't so much accurate when pressing small button on google chrome or so on, so i followed the steps on Microsoft page, and after a reboot or two this issue came out of the blue, i tried many things including reinstalling the touch screen driver and updating it, but nothing worked unfortunately, but finally this one worked!! you made my day man! thanks.
while it might look like a software issue, I think it is a hardware degrading effect. E.g. I and many others also can no longer calibrate this way. I suspect something in the bonding oxidating, static charges or something of that sort over time. Really sad.
Fuck MS it's been 4 year since u made this video and many people are annoyed by this problem.. Of touch screen m facing same problem in surface Pro 6 shitt mam
Hi I am facing the same problem and for some reason the calibration tool is failing every time, I also have surface pro 6, can you help me with how you fixed that??
Still remember my surface pro 3 on my last presentation made me very bad day people should stop buying this tablet it's not reliable buy a computer or else
it also only works for me for a month or two.I somewhat can re-calibrate it again. But In the meantime, as I mentioned a couple of times my impression is the hardware is degrading in some way shape or form. :-/
I am having the same problem, can you help point me where to DL the file calibG4.exe. The Sony and MS links no longer work. thanks,
I can't believe this. It worked! I was ready to throw my SP3 out the window due to frustration.
Thank you so much. Your explanation was clear and you sound just like me.
Microsoft should be ashamed of the list of 10 "solutions" to fix this problem.
1. Clean the screen.
Thanks!!!!!!
hope it works long for you! mine de-calibrated again with time, and currently does not re-calibrate :-/ Please keep us updated if this re-appears! PS: any calls to M$ to convince them to RMA those manufacturing imperfections would be appreciated, too, ..!
@@renerebe when i run the calibg4 file.. There is nothing popup like the program is running (like yours).. So i wouldn't know either it is running or not
Important update: the calibg4 tool was not permanently perfect, I now have run it again with wifi and bluetooth off (airplane mode), and power disconnected and it is a little better again, but still not perfect! Older notes still apply:
It is probably best to run the CalibG4.exe from the cmd.exe command line. It should print PASS at the end, if it prints something else (FAIL or so) it probably did not update the hardware calibration values.
The last months my SP3 had a bad time, and I could not calibrate the phantom touches away anymore, however, today I noticed it phantom touched a bit less, and re-running the calibration tool finally calibrated it a bit better again. Let's see how long it lasts this time unit the random phantom touches return.
I think Microsoft really should properly address this for their valued customers. It is not the customer fault that this designed and manufactured this random touch generator :-/
If some displays are assembled faulty and generate too much random electro static or so, they should really RMA change the display for us users for free, ..!
@Joseph Dogan to me it inevitable looks like hardware failing best contact Microsoft. You can try the calibration, but usually it does not help long if at all :-/
@Joseph Dogan my Surface Pro 3 only became worse each month. It is unusable for a long time. I'm pretty sure there is some material degrading causing static, or noise, or something like that.
had dead zones around my surface studio (gen1), would only respond after a few touches. just tried it and it fixed it! got error 40 when running the exe file though, but i extracted the .exe file, and then run CalibG4.exe... showed a lot of status unknown, but seems to work at the end. thank you!
hotfix 3165497 is no longer available in the Microsoft website :(
Google? Archive?
I'm having the same issue with my SP4 but the Sony link died on the 31st March 2023. Anyone has a link to the calibration program ? Thanks.
i have the same problem , did you solve it ?
ik this is old but I haven't been able launch this application due to oxc000007b error. I have no idea how to fix this. Is there an alternative or am i doing something wrong?
Which DE are you using on T2? Thank you!
In t2 we obviously have packages for many, on my portable SSD I usually run blackbox (though maybe looking for something slightly more modern with xrandr multi screen support), on the ps3 I right now have WindowMaker from my decade old install.
@@renerebe Now it is clear to me, thank you so much for your help ..!
The re-calibration gave me partial fix to my touch, and within a week the entire screen actually started working. Within a few days I'm back to dead zone in the center horizontal. Makes me wonder if it's mainly a hardware issue. Has anyone done a screen replacement to see it that solves it for good?
Hey what device do you have is it a Surface pro or Book ?
@@VepLord I have a Surface Pro 5
Same for me, petty sure the hardware is degrading in some way.
@@renerebe Do you know if a screen replacement solved it. A local repair tech told me if there is no physical damage the replacement isn't successful. Some other issue that Microsoft can only repair. But they are 3x more expensive.
@@lorne678 no, I did not bother spending any money on this old tablet, I simply disabled the touch digitizer :-/ I would however, think that this should be part o the display assembly. I would also not use a repair shop that is not confident in their work, offer or experience. They might also simply source used, and potentially already similar broken parts.
Brother, THANK YOU. I downloaded both and found that the Microsoft hotfix is nearly the same. The both have a CalibG4.exe and NCPTransportInterface.dll but the size of those files are different. The msh also has two other DLL. I'm only a few minutes into the hotfix, hopefully I'm not jumping for joy too quickly.
Hi bother,
can you tell me if this worked for you?
And what is your device? SP3 or SP4?
And which file did you you use? the one from Sony or Microsoft?
sir I want this file it is not on intrenet
it worked for like some weeks but now its back and this time the fix doesnt work. My calibration problem is on a square on the edge of the upper right screen and it happend after i changed the LCD after the previous one broke.
I did not break or change my display, mine is totally stock as it left the factory, however, my re-calibration also only lasted some weeks, and now re-calibration does not improve the dead and phantom touchy zone. Microsoft really should have some extended warranty replacement program for this issue!
Have you tried reseting the surface pro? I just did and it works again but this time i went to calibration settings and changed to my own calibration settings and if the problem comes back i will click on the restore button to see if it will work restore to a working calibration setting.
Pls how do I fixed my touch on Gateway 11.6" Ultra Slim Notebook, HD, Intel® Celeron®, Dual Core, 64GB Storage, 4GB RAM, Mini HDMI, 1.0MP Webcam, Windows 10 S,
Is it also an ntrig?
Hello @ReneRebe ! I also have a similar faulty laptop surface, but the software that you share can not run on windows 10 pro. Do you know of any other solutions to this problem?
it ran for me (and others), … however for me it was only a short term fix, it re-appeared. I have the feeling there is something faulty hardware wise, maybe some laminated / glued connection thing getting loose or something like that :-/ Unfortunately I'm in Europe, in the USA I would class action sue Microsoft for this, ..!
I'm from vietnam, I just bought it, here is no Microsoft's warranty center to fix it. I try many way but it's not work with Surface Laptop. So Crazy
@@renerebe I thought consumer protection bodies had much more teeth in Europe than America
@@someonefar5600 nope
Hey, ive got the same problem but it happened on my Surface Go device. Do you think i might be able to do what youre doing on my Surface Go? or is it only gonna work for SP3? thankyou:)
Did you ever find a fix to this?! I'm having the same issue on my surface go.
i cant dowload the calibg4.exe , plz do u have a link to download?
Hello ReneRebe! I tried the" "Sony" calibG4 and it worked on my Surface 3 Pro!!! Thank you very much!!! May be the issue will come back as on yours but now it is done. Wow! I'm happy!
Great! Thanks for sharing and keep us posted in case it comes back to gather more data!
RenéRebe Okey! And many thanks one more time. :)
Thank you. It works for 2 hours and I need to run calibration again. I guess I need to change my screen then.
yeah, it was also not long term permanent for me. As I wrote and probably said before, I suspect something in this touchscreen is degrading. Oxidating, micro cracking, ... something of that sort. If anyone ever finds out more details please let us know!
is it work with broken glass ?
no idea, mine is not broken, is yours?
Has anybody found a fix for surface pro 4? Same exact issue, but CalibG4 does not run correctly and simply flashes the cmd window. Any help would be greatly appreciated.
I think this a hardware issue anyway, imperfectly produces glass substrate, impurities, contacts separating ... something like this. The salivation only improved it for a month or two for me anyway... imho this deserves an extended repair program or class action lawsuit.
@@renerebe Hardware issue huh? Guess I'm not buying from microsoft in the future... Seems like a lot of people have this problem and microsoft is doing nothing about it.
broovs I called ms two years ago before I made this videos. As mine was already out of warranty back then the did nothing except offering me an expensive repair (mostly new part swap) or and buy back new device sale thing or so :-/ even pressing that in my opinion it is a manufacturing defect.
@@_________________404 How did you do that? i try to follow your method but my driver is already an old version which date is 2006. Please do help me bruh
which program do you use ?
It should be linked in the description but someone recently said the vendors removed the download so unfortunately you may need to google it now :-/
Hi can you please upload on cloud the original microsoft hotfix or even share on email...because the urls are not working anymore...they might have removed them
AFAIR Microsoft only had bullshit talk hot fixes, like re-installing Windows on their website. The "hot fix" I used was from the Sony site, ..! Would need to check if I still have it somewhere. It did not work permanently for me, as I guess the touchscreen became worse. Really a pity there was no extended warranty repair program for this. The few occasions were this really reserves a class action lawsuit :-/ Can't recommend those devices at all anymore: th-cam.com/video/f4c3Xlfrm3A/w-d-xo.html
This one? Don't touch the screen while the calibration runs.
files.fm/u/nxu6vcbw
funny thing, try this: hold the metal body in one hand and check if the touch issues disappear!
Do you have an illustration how to hold? Some people said pressing helps, but pressing at the border does not help for me.
why the file is not executable for me !
my device is Surface pro 4 , i5
0)Error:HidP_GetValueCaps() failed. Error = 0
0)Error:HidP_GetValueCaps() failed. Error = 0
0)Error:FW returned error = 2147483655
0)Error:Failed to HandleResponse. ParseResponseToCall() failed.
0)Error:Failed to send request.HIDInterface::Send() failed
0)Error:Exiting HIDDispatcher::Dispatcher
0)Error:Host not found in host list
Same problem and no one can help lol we are doomed
its work for me, thank u so much!
man it helped big time thank you, it worked on SF Pro 3
Never again in life Microsoft products
hi help me pls i have this probleme dead zone screen pls
did you try the "Sony" ntrig calibration tool linked above? It improved my Surface 3 Pro in the beginning, but for me the issue came back and now that calibration process does not improve it anymore :-/
IMHO Microsoft should do a proper recall or release a more reliably calibration tool. After all the brought and now own ntrig, ...
PS: would be great if you could share your results here when you try this n-trig calibration tool, to help others too ;-)!
Yeah i try ntrig calibration and it'work 100% thank you soo much 🤠
Great, thanks for sharing the result! I hope it stays in working order for you. For me it worked a week and appeared again, and currently re-running it does not improve it further. Would be great if you could update us in a week or month if it is still ok for you!
anyone can help me? I've tried this solution. But i get following errors. Exiting HIDDispatcher::Dispacher, Error:Host not found in host list.
never seen this, which download are you using on what product?
@@renerebe i have CalibG4.exe and get errors in client.txt - surface pro 4
Same
Pls someone help
The Links does not work :(
Yeah, someone else said so, unfortunately when companies need to remove them or move them around. I hope you can still find them with an internet search. maybe post it here when you found it again.
found it :-)
Link?
@@renerebe i have it on my surface. I had the problem before
@@einfachjones4719 can you share the link or the file??
The issue persist on my surface 3
Yes outlined in my other comments below the issue also re-eppeared in mine and is worse on some days, and better on others. IMHO Microsoft deserves a class action suite for this, and should repair this out of warranty for everyone. This looks like a design defect to me, and I'm still not sure if it is hardware or only firmware software related. E.g. mine has phantom touches one day, and when left on the desk, not moved, the next day may be better. But it could still be an hardware issue of too much static charge developing, or some contacts becoming loose or so, or entirely an software calibration problem. But the way Microsoft is handling this by doing nothing is not worthy for a multi billion dollar company. And again, as this appears to be an inherent design defect of all, even older n-trig devices, this should be fixed for all of us for free.
thank you so much man ... I almost sell my surface pro 3 because this problem ... then I did what you do, It worked ... God bless you
Hmmm, how were you planning to ripoff someone with a faulty device, same way Microsoft cheated you?
THANK YOU SO MUCH, IT IS 2020 AND IT WORKS PERFECTLY!
i had the same issue with surface pro 3, the dead zones seem to touch on their own from time to another, so i knew it was a software issue.
however i downloaded the files from sony and it worked perfeclty www.sony.com/electronics/support/downloads/W0009338
it is really disappointing that microsoft doesn't really help with this topic, neither their tech support.
all this happened to me after i tried to calibrate my surface screen because it wasn't so much accurate when pressing small button on google chrome or so on, so i followed the steps on Microsoft page, and after a reboot or two this issue came out of the blue, i tried many things including reinstalling the touch screen driver and updating it, but nothing worked unfortunately, but finally this one worked!!
you made my day man! thanks.
while it might look like a software issue, I think it is a hardware degrading effect. E.g. I and many others also can no longer calibrate this way. I suspect something in the bonding oxidating, static charges or something of that sort over time. Really sad.
thanks bro... it working.. im so verry verry thanks you...
really thanks it worked very well for me
great, happy my videos were helpful!
Fuck MS it's been 4 year since u made this video and many people are annoyed by this problem.. Of touch screen m facing same problem in surface Pro 6 shitt mam
Hi I am facing the same problem and for some reason the calibration tool is failing every time, I also have surface pro 6, can you help me with how you fixed that??
Still remember my surface pro 3 on my last presentation made me very bad day people should stop buying this tablet it's not reliable buy a computer or else
It worked, WOW, thank a lot man.
It didn't work for me. Just got my hopes up and wasted my time
it also only works for me for a month or two.I somewhat can re-calibrate it again. But In the meantime, as I mentioned a couple of times my impression is the hardware is degrading in some way shape or form. :-/
Hahahaha. This dude is so funny. awesome
Why are you rambling waste of time
you?