Customer Blew Up over this!! Land Rover Lr3 Lr4
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2022 summed up in a few eloquent words: “We are all living in our own reality and anyone who challenges that, we must fight them and destroy them” Quote of the year! Well said Mr. Rainman!!!!
I have always preferred....."No matter where you are...there you are. Buckaroo Banzai..."
@@clbcl5 “we’re all here because we’re not all there”
@@RainmanRaysRepairs A favorite line I aways use in AA meetings.
Naw. Violation of human rights are absolutely worth the fight fucj
@@RainmanRaysRepairs Hey....I resemble that remark. It is good you fixed that issue I alerted you to. There are too many who are not even close to being there.
Should've used a tire crayon and written "done under protest " next to the patch inside the tire. The customer wouldn't ever see it and might make the next tech chuckle
🤣
Anonymity is underrated.
Great idea!!
That’s exactly what I was thinking. Maybe, just maybe, if another shop saw the inside of the tire and asked what shop did the repair they would understand and wouldn’t run your shop’s name into the ground. That’s why I hate tire repairs and I’ve slowly began to understand why a lot of shops quit doing them.
Na, as a tech you decline doing the work. Even if there are ramifications from your employer. I would assume Fl has a licensing system for mechanics. That jeopardizes the mechanics license if they are performing unsafe practices. Plus the mechanic could even see legal prosecution in the event of an accident or death as a result of performing that work.
Tyres, along with brakes are two of the few things that require absolutely no compromises.
Congratulations on being an extremely honest and talented mechanic. We need more like you. Keep up the great work..
I have sleeze bag meck-a-necks round me, still searchin'😆
Unfortunately we have more of the dumb wanna do nothing mechanics, like the one that thought I was gonna take my car with exhaust leak cause he said it was normal.
👍
@@free-birdrocker8809 You know what they say, if you encounter assholes all day every day...
I've lived in Fl for 35 years, been in the property management and food service industry for that time,and have found that most Land Rover owners (in a state that has NO hills,etc,) are for the most part insufferable,pretentious,tools!
Are you saying ALL Land Rover owners EVERYWHERE are like that or just in Florida? 🤔😁
Pretty much applies in every state
I live in Alabama and here it's Corvette drivers .
My experience is that they almost all are that way. Land Rovers are more status symbol vehicles than anything else. Yeah, they do well off road, but most of them likely never see anything more than a gravel road in their lifetime. They are used primarily to flaunt the owners wealth to everyone, (like most luxury cars). Most people buying them second hand have no idea the maintenance nightmare they are getting themselves into. They aren't known to be the most reliable vehicles on the road, and parts prices for them can be ridiculous. Money pits.
In New Hampshire, it’s BMW owner who are insufferable.
There is a reason some of these high end vehicles have crazy depreciation. Maintenance and repair costs.
If you can't afford to buy a new Land Rover, you most likely can't afford to maintain a used one!
Unfortunately people don't realize that until after they buy one...
I was thinking the same thing, used Euro cars are for suckers.
You are so right, where I work we see many 10 year old LR product, often purchased by everyday working folk who fancy something that feels a bit luxurious and comfortable for around the 10k (sterling) price point, trouble is often it's a vehicle that has done over 100k, we see broken crankshafts, juddering transmissions, turbo problems, air suspension fails, random comfort system fails and these owners are just freaking out at the running costs. We have around 5 or so parked up with blown engines that the customers can't afford to repair.
it's the fact they supposedly couldn't afford 2 more tires but went out and bought pirrellis for the front 2 tires. pirrellis aren't cheap😂
@@Columbus1152 Not true. Many people buy used Euro luxury cars and maintain them well, and get great enjoyment out of them. But certain brands are worse, and Land Rover is the worst of the worse. You have to go into it with your eyes wide open.
Always a bad sign when a customer can't afford to replace all 4 tires at the same time, regardless if it is a LR or a Toyota.
Indeed, you should only be buying a used car if you know you can afford the associated costs
No rippage required in this situation. I've had that argument with customers countless times. Even have a display tire up at the front door that shows what is repairable and what is not - and still people refuse to accept reality. You said it best - we live in a world now where people make up their own reality and facts and anyone who challenges that is subject to irrational temper tantrums and screaming and yelling.
Had a guy rip up his paper work, throw it on the ground next to his truck and rip out of the parking lot because we refused to repair a puncture he stuck a rope plug in - even farther over into the shoulder than the screw you removed from that LR3 tire.
With that LR3 being all wheel drive - customer is making a huge mistake putting only 2 tires on in the first place. AWD's - as I'm sure you are aware - can be very sensitive to tire diameter differences. We will put less than a full set of tires on an AWD if our customers insist - but that liability disclaimer is the first thing they sign or the wheels never come off.
The higher end the vehicle - the more expensive it is to repair things that fail due to owner neglect - and I promise you that fancy electronic drive train in that over priced import will be thrilled to have tires spinning down the highway at 85 MPH at different rotational rates. R.I.P LR3 heh
But at least they have the SECURITY of FULL TIME ALL WHEEL DRIVE! Critical in the Safeway parking lot!
Perellis? Coopers and get all four.
@@issadraco532 Thank you for sharing your opinions with us. You clearly feel very strongly about this matter. You are of course free to have whatever opinion you so choose.
This does not mean you are correct
Will the tire repair hold up? There is a good chance it will because the repair method used was correct and the repair was of good quality.
Was the repair done in a portion of the tire that is considered unrepairable? 100%
There are safety guidelines for reasons. If a tire fails due to an improperly performed repair, there is the potential for a vehicle accident and people can be hurt or killed in vehicle accidents.
Are you old enough to remember the fire stone tire/Ford explore roll over issues?
Automotive technicians have a very important job beyond the obvious. Yes we keep your vehicles running. But more importantly we want people to be safe.
I’m sorry if you have had bad experiences with automotive service in the past. There are definitely people out there that give the industry a bad name. Just try and keep in mind that the majority of people who work on cars for a living, or doing it because they enjoy what they do and they take pride in doing a job correctly.
We have families just like everyone else. At the end of a day we don’t want to go home worried if something we did might hurt someone.
@@issadraco532 lol 😂, bet they’ll roll their eyes at this diatribe.
@@issadraco532 they’re an idiot for buying a Land Rover they can’t afford the upkeep on buy a more practical vehicle that is more affordable to keep running a Honda civics four tires cost most likely less than the two scorpions on that p.o.s Land Rover obvious good special
The sad part about that patch, is if it does hold for say a few months by sheer luck, it's going to strengthen the customers mind set that they know better than you (the technician) and could potentially lead them later down the road to more and more dangerous things and ultimately causing an accident.
I don't see that patch ever failing.
@@r3dhorse I'm a tire technician and I do see that tire failing because the side wall doesn't have alot of strength and hit a bump or pothole BOOM there goes the tire
@@cautloa I see a lot of talk about that but in my own professional experience, if I'm behind honest with myself, I haven't seen the danger to the magnitude that it's made out to be. I still like you have to put that tire on display and talk about why we can't do it (company policy and lawyers..) but if I had a nickel for every time I took a tire OFF for general wear replacement (not failure) and saw a patch like this that some shop had previously done.. I'd have a decent chunk of change lol.
In the uk its illegal to repair those... cos in reality it might be completely fine for months or even years... but the time it does go wrong, will be on a car doing 100mph down the motor way and failing to stop at a jam after the tyre comes flying off.
That's why they have waivers for people who don't want their bald tires replaced or in this instance a plug patch in thr should of the tire. If something happens due to that tire the customer is responsible. Not the shop or mechanic.
Ray, I feel your annoyance, as a fellow mechanic and tyre fitter, this has happened to me many a time.
Most recently the customer got quite rude with the sales staff (which I overheard) so I walked into the office asked for the keys, told the sales man I would fix the problem. I promptly drove the vehicle in to the workshop took the new wheels and tyres off of his car, fitted his old worn out stuff back onto the car drove it back to the carpark,l. When I handed the customer his keys, I said in a clear voice for everyone to hear. If you are going to be rude to our staff, we don't want your business, please leave.
longtime watcher, new subscriber and first time commenter,
It's nice to be able to afford to do that!
That is awesome!!
I have snapped on a couple customers at my part-time job, I am very surprised that I was never talk to or even fired. Lol
I was always told you're never rude to the people fixing your car or serving your food, they can screw you sooo many ways. 🤣🤣🤣
@@Cheepchipsable Everyone can afford to do that.
@@hikerJohn I had a supervisor years ago who told me if you really want to get back at the customer then smile and take their money , as much as you can possibly take .
Someone was going to “repair” an unrepairable tire. Might as well be you, Ray! We know you do the best you can with what you have to work with!
not from a liability standpoint, i tell those kind of customers to buy a tire or kick rocks 100% of the time
...and someone else can get sued for letting an unroadworthy tyre on a car fail and injure someone.
@@Cheepchipsable Exactly. You can have a customer sign all the waivers in the world. "IF" that tire was the cause of an injury accident, EVERYBODY involved with that incident is getting sued and even possibly criminally charged. Na, I'll pass. 😆
@@conner768 The current entitled state of America today requires that it is forbidden to tell anyone, "NO."
@@bobmcdoggish9659 You ain’t lying.
I would have thought that if there was an accident the insurance company would walk away from the claim. Here in the UK the tyre fitter would have refused to do that repair as is against the law.
Ray, keep up the good work.
In America safety is almost always sacrificed for freedom.
As a tyre fitter of well over 15 years, I can fully understand your frustration. I've been forced to do this more times than I can count, and I've explicitly told the management that this repair is OUTSIDE the safety regulations, just like you did. I've seen tyres repaired when the sidewall is delaminated (bubbles on the inside), rope plugs installed for free ("we never seen this guy" attitude if anything went wrong), et cetera. And in this day and age where services such as afterpay and other methods of extended payment options are readily available, refusing to replace tyres when you own a car that's worth a 6-digit sum new is being an utter cheapskate.
Hope that tyre suffers nothing more than constant deflation at the patch for reasons you described and becomes a source of constant problems for that arrogant owner.
As a TH-cam troll of well over 10 years, you win the award of trolling yourself
It very much is a hazard. I can't count how many sidewall eggs I've encountered from someone plugging the corner. It causes the belts to separate like a zipper because you're basically causing a side tear and in effect stretching the sidewall material, no different that tearing at a bag of chips with your teeth. Catastrophic failure probability is VERY HIGH.
@@morgenhoop Enjoy your blowouts.
So, the customer can replace two fronts with Pirelli but can't replace all 4? Def a cheapskate and me being a snarky smart ass wouldn't have even taken the tire off the rim but just reamed, rope plugged and add a can o slime then send them on their way. But I'm not a pro and just a Shadetree mech for myself.
What are you talking about? We dont sell "tyres" over here...
Here in South Africa most places I knows replace the valve every time you replace the tyre.
Same inAussie
Owning a Land Rover is evidence of poor decision making . Cool video
I would not have even taken the tire off the rim. I would have used the reamer and the brown rope plug. Good Night Irene! I had a similar hole in a new tire on my Jeep while on vacation. The tire shop tech had to use 2 brown rope plugs in the hole. Boy did he break a sweat! I gave him an extra tip and that tire lasted another 57K miles with the 2 plugs. It looked like something was trying to get out of the tire, but it held. I swear by those rope plugs, they have never let me down. You were right Ray in doing the repair as best as possible because as you well know, this is a service industry and we do what the customer wants. The caveat being there is warranty on that hokey repair you want me to do. I enjoy the positive attitude you have in doing a professional job.
I could watch this all damn day. I find this interesting because I like to do SOME of the maintenance on my car myself. This guy is thorough, and I like that.
He's on the money
I wish I had a mechanic like Raymond in my area but I've had my car in a few shops had worked on ended up with bending too much money and having too many problems and ended up back in the driveway working on my vehicle now I've gotten to the pointless I absolutely cannot physically do it I won't let go of my car I'm tired of you know all the crazy shops that don't perform the work they supposed to have a good day
Like my dad used to say "Sometimes you have to fire a customer". My family owned and operated a typical country store that sold everything from nails to shoes, groceries to overalls, newspapers to TV's back in the 40's through 70's. Every now and then you would get the customer that just couldn't be satisfied and they would be told they could shop at that nice new supermarket 25 miles down the road, but don't ever call us to open up on a holiday because they forgot to buy cranberry sauce!
Great job Ray. When I used to work at a similar mechanic shop I had similar encounters. Would have a guy drive in with a POS SUV not being maintained at all. Would have big chrome rims and a massive stereo system, but his 3 kids would be sweating profusely in the back bc he wouldn’t want to pay for some basic AC repairs. Gotta look cool…not comfortable. Priorities.
I get what you mean..... but ac isn't a priority either .... what did kids ever do in the 50s without ac?!?! lol.. I was never that concerned with ac .. i take care of my cars and trucks... but ac was just never a major concern
Growing up we had 440 AC. 4 windows, 40 mph.
Not a new problem. In the '80s I worked in an oil change place. Couldn't tell you how many cars we'd get in with $10,000 worth of paint and rims, and hadn't had an oil change in 20,000 miles.
@@richsweeney1115 I remember when I was a kid one family car we had didn't have AC. It got plenty hot in the Central Valley of California. It would easily go over 100 during July and August. At least it wasn't humid. The next car my dad bought had AC. None of us kid ever had a problem with heat issues. I drank plenty of water.
@@Rhaspun A/C is a safety feature.
Two bottles of Listerine in the door compartment. And they drive an expensive car they can't afford to maintain properly. This right here is *class*, Ray.
Been in that situation before.... when you rack it back up and start putting the old ones back on, they change their tune.
My wife and I work for a company owned by Monro in SWFL (they bought out Rick Johnson if that helps give you a hint), and we've had bosses approve flat repairs like this and told us to "just do it" to make the customer happy and get them out, and I always make it a point to them that I'm not responsible for anything that happens once it leaves the shop because I didn't approve the repair, the boss did. We've had a few not actually hold and boy were those people upset and they've tried to say "well the tech didn't do it right". No, I did it right, it just shouldn't have been approved in the first place.
Tell boss man to shove it. Someones going to get killed.
They will be sued when the tire fails all to save the owner a buck .
You sort of are responsible because you know it shouldn't have been repaired
@@davesouthey2619 in a work environment, the employee that does the work can't be held responsible if a higher up tells them to do the work. there are certain exceptions, but in this case, the employee can NEVER be held responsible. but just incase, get the command in writing.
@@TheObsesedAnimeFreaks If I'm the employee, I'm 100% getting the SM to put a note on the RO that he demanded the unsafe repair.
Fun fact: 99% of all Land Rovers ever made are still on the road today! The other 1% actually made it back to the shop....
Heh heh, as a (first time) Land Rover owner, I still found that funny! 😂👏
@@rafflesnh if you bought it new, you have about 70k miles (112km) left on it before you have many major issues. good luck!
@@xerowolf4242 Some owners never got past 10k miles ! L/R are the biggest heap of junk on 4 wheels
I've seen a few where the engine had to be replaced twice within 60 thousand miles. and all the electronics were dead.
LR Defenders go on forever. About the only thing that ever destroys them is crashes or unfriendly fire. The Chelsea Tractors are woefully fragile, will never see a muddy field and are usually driven by people who can't park them let alone use them as an offroader.
"Compressed atmosphere"..That's a new one. Love it.
Hats off to you for handling your job. I love your videos and commentaries.
As someone who started out at a tire shop, I saw this scenario unfold many times. For legal reasons, I would never plug a customer's tire that looked like that, both because of the condition of the tire and the location of the puncture. On my own daily driver however, I would plug the shoulder without a second thought. I've had string plugs in two of my tires for thousands and thousands of miles and never had a problem.
2 in one hole no worries at all
Lol back in days with tube tires that was normall whats so different know with these nanny safety people i patch tires unless its worn out nowadays shops just want to sale new tires
Famous last words
@@teamallyracing1780 Nah mate, like Ray mentioned, it's *all* about liability. Sidewall puncture repairs are unreliable, and if a shop recommends the repair instead of the replacement, and something happens down the line to the tire, the liability falls on the shop for giving dangerous advice. Telling a customer to get a new tire removes that liability, since you're explaining "Hey, this can't be safely repaired, the best course of action is to replace". If the customer says "Repair it anyways" like done in this video, then it's purely the customer's fault if something happened, since they were given a fully informed decision but made the wrong choice.
@@varisgupta This WASN'T a sidewall repair , it was CLOSE TO the sidewall... that patch if properly bonded will last just fine , go back and re-read the Michelin tire repair guide sometime... That said with so little life left in that tire it'd be best to plug it with a fiber plug and save the mount/dismount work. People really have a bad taste in their mouths because of shops telling them obvious lies and making up rules just to sell new tires. My favorite is to "always put the worn tires on the front" (when buying two tires) which is ridiculous.. most cars are FWD ... the stated reasoning is to increase understeer and avoid oversteer by always having the fresh grippy tires on the back... real reason .. the already worn tires on the front will wear out in record time and the customer will be back for 2 more.
When people overachieve on a purchase of a vehicle they cannot maintain. It stinks when you cannot do right for the customer. Ray your always in the right spot as to to treat it like it is yours. Sta safe and be well. Have a great day.
Time to buy a Chevy and call it a day. Or ask for a raise.
Have watched several of your videos recently. I am truly impressed with your knowledge and the quality of your work. More importantly, I applaud your work ethic and integrity. Keep the faith and carry on!
Ray, those lights illuminated on the dash are normal on Land Rovers. When my oldest grandson, a pretty good mechanic, was about 5 years old, he had it figured out. We would go over to my nephew's shop, and a LR or 2 was in the shop, he would say "I know what's wrong with it, see it's a Land Rover".
Ray - My new car suffered an “unrepairable” puncture in a similar location, with only a couple of hundred miles on the tire. The tire shop I went to was originally not eager to repair it, but I asked them to please repair it anyway, I’d keep an eye on it, and if it leaked I’d replace the tire as suggested. That “unrepairable” tire turned out to last as long as the other undamaged tires, for the full life span of the tires on the car. I really appreciated that the tire tech was willing to do his best with the repair, and it worked out fine. Thanks to you for paying it forward and doing a typically great “Ray” repair, despite the situation. Your work will be appreciated!
Really, though, it's not just losing/leaking air pressure (and maybe the tire tech mentioned this) but the sidewall is THINNER than the tread, and flexes more and differently than the tread. A compromised sidewall can be structurally unsound, and could result in a catastrophic blowout. It's really better/safer to replace a tire that has an issue in the sidewall.
^exactly, it's not even about the leak but the compromise to the structural integrity of the tire. It's literally a balloon that your life rides on..
@@Mondos2001 problem is at the end of the day the owners lack of knowledge and money rule the day. As my employer always said “ It’s hard to tell someone their kid is ugly”.
@@2milesowen587 😅
Unrepairable means that it can't be safely repaired. Everything a good technician does revolves around safety being the most important thing, especially when it comes to tires. Sure, it will probably hold air and not explode, but the risk is significantly greater.
This is a horrible position to put a tech into because they have to go against their training and morals for the customer to save a buck. Sure there are waivers protecting against legal liability (though a good lawyer could probably get that thrown out in court anyway) but if you send a customer out the door and they crash into a school bus full of kids sending them off a bridge because they repaired an unrepairable tire that exploded, it would still be the fault of the tech for doing the repair.
I exaggerate with the scenario, but these rules have been put in place for a reason. It's a roll of the dice, and safety shouldn't be a gamble. Someone eventually loses.
I can't resist...My dear departed father used to say about these types of customers, there's an ASS for every seat and this customer fits that specific criteria!
And the reason land rover stopped fitting a dipstick? Because there is one installed in the drivers seat 🤷♂️
Thanks for the video. My wife worked at Consumer Credit Counselors of America, and more than once advised a client that they had purchased a car they could not afford to maintain. It us really a shame when consumers get over their heads financially. In this case, a boring, reliable RAV4 or CR-V would have sufficed. I was taught “top of the line for the common man”. When the stock of the company I worked at for 20 years took off in the early 2000’s, my peers started buying expensive, unreliable cars. I got a Prius. And they were still working when I retired early.
working in a tire shop the core remover is one thing that loves to vanish. Also boss had a strict rule of old weights come off cause more often then not, they end up having to come off anyway. It is faster to just take them off, then to leave them on and have to respin the majority of wheels, for those off few that will rebalance.
Off come the expensive worn out Michelin's and on goes some cheap crap. GREAT job Mr Owner. Should have bought a car they can afford to maintain.
pirelli scorpions are crap?
Pirelli Scorpions are neither cheap nor crap; what I will give you, is now you have a mis-matched set.
@@chuckgrenci6404 Pirelli are crap. All of them.
@@ShineySpanners Yes mate, All Pirelli tyres are crap and useless in the rain. They are cheaper than Michelin also.
@@ShineySpanners Yes. Pirelli tires in general are crap. Expensive crap.
Ray believe me when I tell you that patch is going to work just fine. I've seen worse job done that last a longtime and you did a great job.
its very subjective, sometimes they last the life of the tire, sometimes they last a week
A tire with a puncture that far into the shoulder should never be repaired. Sadly customers often do not realize or maybe care if said tire fails; possibly catastrophically.
@@roskene I've worked in a tire shop for years, it's always surprising to me how much people hate spending money on tires, at the expense of a better functioning vehicle and in many cases, their own safety.
@@roskene It was fixable just to much exaggeration cannot be fixed . It work just fine .
Yet they will spend stupid money at a bar or on beauty products for their car or their face.
Aybe they need to spend it on a brain? Hahahahah
Been watching some of your older videos, such as this one, and I am SO GLAD you're out and on your own now. No stupidity from service writers who don't know their butt from a hole (screw here) in a tire. I'd have been just as irritated having to do this patch knowing it's not going to work or last. HOWEVER, my uncle who use to do tires and auto repairs in his own shop would do the patch like you did, only he'd set fire to the patch to allow it to heat up, and as he put it, "Vulcanize partially to the tire". I don't know if it was accurate but I know he never had a come back unless the tire had worn completely out. But, this was in the 1970s and 80s before newer products and ways so who knows. Might have been the norm back then.
Working for your own like you do now I KNOW is much less stressful knowing you're in charge of the service orders and not someone in an office who thinks they know it all and tries to tell you what to do. Take care.
I've seen this so many times back in the day working in garages, I swear the more expensive the car the cheaper the people. People can make this field real hard but it is what it is, keep your head up and there's always tomorrow 👍a dollar made is a dollar made
Typical, people buying more vehicle than they can afford to maintain.
These days, who actually can afford upkeep on any vehicle, do to the cost of living.
Thank you Brandon.
No my name is not Brandon.
As someone who worked 36 years in a tire factory, I wouldn't even take a tire like that to a shop. I'd plug it myself and be done with it.
That's what I was thinking or find a wrecked car with newish tires to steal off of.
My Octavia (same as a Jetta) has 195/65-R15 tires. It's cheaper to replace a tire than to have it professionally patched. Rope plugs for the win.
Ray I drive a Land Rover like this and I can confirm the condition of that vehicle is pretty much as per normal, there should be loads of warning light, the sat nav has know idea where it is, parking sensors beep for random things, there should be an oil leak, and the wheel bearing can be completely shot away before you can here them in the cab. I mean why would you invest £10k on a car that works, I could by a £500 car and get far less problems ! Great Video keep spraying the brake cleaner !
That's pretty much true of all luxury cars. The companies what produce luxury cars don't want those cars on the road after the original owner is done with them. That's why the cars are engineered to be disposable.
@@MrSloika Called "Planned obsolescence."
That's not an oil leak. We call it a 'Continuous Flow-through Oil Change'. Oil can't get dirty if it doesn't stay in the engine too long.
There’s a saying that states “ the customer is always right “ . In this case the customer is dead wrong and stupid. That is just the way it is. Good job Rainman in the face of stupidity.
Had the same situation on an rv tire last summer in Dawson City Yukon, i believed the professional and replaced the tire. Greatly appreciated the honesty :) bj
I have patched 2 tires in my life in similar spots just like this (on my own car at my own risk) and one of them held and one failed. I don't condone this kind of repair but I can understand not having the money to replace the tire and needing to try something. What I can't understand is why the guy would get mad at you or your shop for not wanting to do this. When I was told by a shop that mine was unrepairable, I told them "thank you" and went on my way to do it wrong myself. I never would ask a professional do their job wrong for me. That's just rude! lol
That is like saying, I once bought a lottery ticket and won. That does not mean that everyone who buys a lottery ticket wins.
@@RegularPersona Did you even read my comment before replying to it? Because you seem to have grossly misinterpreted the whole point of it.
@@xerowolf4242 I misread and thought that you said both tires did not fail.
@@RegularPersona yeah and I also said I don't condone this type of repair. but the main point of the message was that the guy shouldn't have gotten mad about the shop not wanting to repair it.
@@xerowolf4242 The customer getting mad got him what he wanted, so in his mind he was perfectly justified at getting mad at the lowly auto repair plebs.
At my shop that’s a big no. We never patch tires with objects that close to the side wall no matter what the customer says.
I think it's nice of you to help those in need .. within limits good job
Ray all is good as long as the customer signed invoice stated that the tire repair was ONLY done at the insistence of the customer and that the customer assumes all responsibility for damage to that tire and any possible damage to the car due to the customer refusing to replace the tire with a new tire as strongly recommended by the mechanic .. I can fully understand your displeasure in repairing that tire and the customers attitude directed toward you .. You did the right thing Ray .. keep up the good work ..
Had a plug like this done on the sidewall in the same exact spot more or less and it held for another 15k miles until the tires were replaced. Guess sometimes you get lucky. I do agree though that even though I was able to get someone to do the same thing you're doing, I wouldn't hold them liable if if didn't hold. Thanks always Ray for your keen insight and the way you summed things up as 2022 is so true. Stay calm and keep it moving forward.
That patch will last as long as they don’t go “drifting” on the weekends.
I'm sure it can, I think most of the liability is based on them not knowing how long its been driven flat.
I had been a tech for 45 years, 31 of those a tech/shop owner. Any time a customer said “I won’t hold you liable” my response was “ I am not worried about you holding me liable when your dead, it’s your family or the people you hurt when you crash that will. So I am not doing it” As tech’s safety is our first focus.
One can buy a plug kit at Home Depot for $10 and do it themselves.
Well, at least take comfort that the job was done as well as it could possibly be done, in a most workmanlike manner, by a craftsman who did the best as he could possibly do given the circumstances. Granted it wasn't the *right* fix, but there was certainly nothing wrong in the forced implementation of the *wrong* fix. I would be most pleased to have you work on anything I own!
A craftsman? It is a tire patch... it is a sticker. Granted he did plug it which is better than a patch but still. Lets not go crazy... I would like to see tire repairs done with plugs but no one is gonna spend the time doing them
@@ThatSB so you are judging him being a craftsman by this one job and not all the other great work he does sounds very narrow minded to me
@@ThatSB plugs ruin the tire 50 percent of the time.
It breaks the belts underneath and after a few miles a wobble starts and a few more tire blows.
@@howlinwulf you do realize that the patch used for this repair is a plug patch. It has a plug made into the patch. Plugs don't ruin tires. Improperly installing a plug will.
@@howlinwulf idk where you heard that bullshit. I have plugged 100s of tires, never once had a problem. Even on tires the hole was too big for 1 plug so used 2. Wasnt my idea and wouldnt have done it myself, but my manager told me too so i did. N its not like i never seen the cars again so i wouldnt know if it failed, i worked as a fleet mechanic so i most definitely would know since i see the same cars all the time for routine maintenance and repairs. Plus i have plugged many of my own tires, as well as friends and families tires, never once had an issue. Ive even put a second plug when it got a second nail/screw after plugging the first one, yup....still no issues. Supposedly patches are better than plugs, patch plugs are supposed to be the best, but never had problems with plugs so i will continue to use them. Just not in the sidewall.
I love your attitude and energy. You must be a fun guy to be around haha.
Hi from uk ray 👋👍 I hold no prejudice against decisions like this as long as waiver was signed to say that customer accepts the commitment in participating in the action which could have dangerous implications then so be it you do what you do ray and never change for nobody👌 they dont want work to be carried to make vehicle safer because of price (lets hope they dont have a blowout and get stranded or even worse mate your conscience doesnt need that on it 👍 but for you good job as always 👌 thanks for your time and be safe see you soon👍👋
I'm old, we used to fix holes like that all day long. We even had sidewall patches. I would bet a Crispy New Dollar it lasts as long as the other tires....................
Just something to add seeing as how I didn't see in the comments, it would have been advisable to use one of the 2 font tires that you replaced earlier to make it to where you don't have to do the sidewall repair, great video BTW
That's what the tire shops, I've worked at, did. No sense in doing a potentially dangerous repair, when you have two, possibly, clean virgins, to choose from.
The problem with that is that they come with their own set of problems (nasty wear, cupping, tread too shallow). You're just trading one problem for others.
Wow.....some of your comments of attitudes in 2022 and people living in their own realities is spot on. Beware these folks.
Well done for keeping your patience on this one Ray, and also for the VERY professional tyre repair (even though we all know it’s a fools paradise given the state of the tread - just had four new boots on my mid-life crisis car - my approach, they all went on at the same time, have all been through the rotation cycle, and time for a full new set, again at the same time - why, (unless you financially can’t afford to) would you take a risk with your life (more importantly other road users) for the sake of a couple hundred dollars, and if you can’t afford that, then you’re obviously not able to punch to that level of vehicle!
Keep ‘em comin!
My strategy is to change two tyres at a time. The first change is before the tread really "needs" to be changed and the better tyre becomes the spare. Actually, the first thing I did was replace the "space-saver" idiot tyre and wheel with a genuine wheel and a good used tyre with some life on it. Then the next change the better one became the spare and then I gradually matched the wear - usually on the front pair which carries most of the braking and steering force.
Never fix or partially repair anything you think could cause a wreck/casualties. Avoid creating a customers funeral you'd feel obligated to attend.
American capitalism, a fools paradise!
There you go using logic! You can't do that! LOL.
@@Just_Your_Average_Guy Me know - logic appears to be in sort supply 😂
I worked as a tire technician for several years when I was younger. We used Tech Tire Repair plugs, patches, plug patches, boots etc.. I would not have been afraid to patch that hole up where it was. I had complete confidence in the TECH tire repair supplies we used. Our salesman for TECH had 40-50 plugs in the sidewall of his sales truck and drove hundreds of miles a week on his route. Modern tire repair products a way better than what was used 20-30 years ago. Good job! Love the content.
40-50 plugs in sidewall.
Well that just confirms your whole comment is bullshit.
Hard cornering will make it fly out
40-50 plugs huh? Did he have 200 plugs in the flat part of the tread? Was his office located next to a nail factory? Sounds more like you were lied to
Grew up in Dad's Shell station. I remember the Tech salesman's truck. He had one back tire that must have had twenty plugs in the sidewall - maybe more. We had a lot of faith in his products, as did he. I did notice that that mauled tire wasn't on the front, though.
TECH 1 piece patch/stem units had uncured rubber on the stem, so the stem would vulcanize and become part of the tire with the patch. The ones like Ray used just have a plain rubber stem that only fills the hole.
And yes, every TECH salesman had a tire with 50+ repair units sticking out of the sidewall lol
You did the right thing. Great Attitude in a no win situation.
A customer request even if wrong it is the customers car! You explained your concerns and he signed off on liability so no problem in my book!
From working retail for a few years I learned: "The customer is always right, no matter how wrong they are!"
And, Adam Savage said it best: "I reject your reality and substitute one of my own!"
I don't agree with the customers always right I've told many customers to leave and I refused service to them.
"The Customer always THINKS they are right...even if they are wrong."
that saying is the biggest load of crap.
Parents can have a bad habit of doing this to their children too
We are not making burgers so in this line of work the customer is not right. Same as a Dr.
In the early 2000’s, we had a Michelin Tire rep come to our dealership and gave us a Michelin developed course on how to properly plug and patch a sidewall puncture! He explained that if this is done correctly, it will meet Michelin’s tire warranty. After getting the course, we were told by management to never do it again.
VW dealer will not ever repair tire with sidewall puncture, it's actually ILLEGAL in jersey..I have had to replace one or two, one luckily had road hazard warranty tires are over $240 each Continental Extreme Contact DWS 06+
Huge unacceptable liability for any shop.
@@cengeb i have plug repair kit. I will fix a side wall if a plug will hold. It just gets by until find a shop with a better deal.
Shuddup fanci boi stop sellun ur jak stuf on tire boi!
@@krystalmothlover what? Are you a example of the new generation?
Those tyres machines take me back to my youth. My first job
Compressed atmosphere. Love that one
I work in IT and feel this so much as well. The number of times we have to do things against what is proper practice because the customer "insisted" it be done their way is mind-boggling. Why take it to the professionals if you aren't going to take their professional judgement (I suppose everyone does just think that everyone is out to get them).
I also work in IT and get this occasionally too. I try not to let it become too frustrating.
Yep same here! Stupid managers insisting you can fix something Thats completely snafu in 15 minutes. Yep just like the IT meetings. Completely laughable.
Not just the customers, but the C-suite insisting it's done the wrong way because that's what enriches the shareholders fastest while kicking the can down the road to screw the long term investors.
You also need to consider that some of us are struggling financially and have to bend the rules a little once in a while because of it. I used to never let my tires get even close to the tread wear indicators on the tire before they were all replaced as a set but harder times have had me buying used tires to replace dangerous worn out ones. It really blows.
or they feel they are special and deserve special treatment. I interned at my university (which will remain unnamed for the insanely massive security flaw i will call out here) and the VP forced the IT department to exclude her from computer from the security network policy because she wanted a custom background and a couple other stupid requests that amounted to asthetic personalizations. We tried to sever access to PII as well, but she pulled her higher up political strings and nearly got our department head fired for disobeying her orders. We brought up our concerns to everyone who we thought had power to stop her and might listen, but were unsuccessful. Anyway long story short there is a university somewhere that has a completely unregulated desktop with full access to a normally secure network in the VP's office and a tech moron (The VP herself) who clicks everything willy nilly all day. Her computer has full access to EVERYTHING on account of her being the VP and her throwing a karen fit. This essentially amounts to a Karen placed backdoor so any hackers can just mosey right on in and bypass basically every layer of security we have. One day i'll see that breach in the news and say "I fucking told you so!".
Work politics are so stupid. People just NEVER let anything get done right.
Having worked in the industry for quite a few years, I think you handled yourself very well indeed! These types of customers can make a good day into a very irritable one, you did a top repair and as you said he signed a waiver so the onus is on him alone if the repair fails. Keep up the great video's and stay safe, all the best from Oz.............
We all have to do things that we do not want to (especially when we know it isn't right). At the end of the day, the ones who will loose are the ones who told you to do it in the first place. I am glad that you hold no liability for this "repair" and I am glad that you also did what you could to make sure the job was done to the best of your ability. Keep up the good work, even when that work is not sane. Love ya and cant wait for the next video!
until it fails and comes back on the manager. that waiver is going missing and the tech is getting thrown under the bus
@@Irishrebel092 that's why several copies are made. So, in case the customer "loses" their copy, the shop and the tech have one. And possibly the shop's lawyer.
@@combatkarl965 oh i completely agree. at my shop, I give a copy to the driver and the other gets filed with the paper copy of the work order, and I require my techs to put it in their comments that customer signed wavier and is refusing all work at the bottom of the ticket, which is digital and saved on company servers for 8 years. my comment was more in regards to the fact that at many shops ive been to, unfortunately I've seen waivers "go missing" because the manager was going to take the blame for allowing the repair to be made at all, so the tech is left getting blamed.
back when I was a tech I personally saved myself from getting blamed for a $40,000 engine replacement warranty because the driver didn't want to replace an oil pan that had stripped oil drain threads and it dumped all 11 gallons of oil on the highway and locked up the engine after I did an oil change on it 3 days prior. I pulled up the ticket and showed my paragraph of notes that where I told the driver about it and he refused repairs, even though the waiver was no where to be found after only 3 days.
This actually might hold. You never know. Good job! I would have done the same thing.
Rainman, when doing tires use the pre buff first, thats why its called prebuff, It takes all the silicon off the inner liner so you don't grind it into the butyl rubber, if you scrape it first then buff it and use a brush to sweep away loose material then use the glue, patches will stick much better, love the videos my dude! Looking forwards to the next one. No ripping a new one needed, anyone whos done tires has been between that rock and a hardplace lol. And i only mention the prebuff because after 17 years of busting rubber i just recently found it out as well. For years i did patches the exact way you did. Went to a Michelin course and well, i learned some stuff lmao.
The stuff we didn't know we didn't know . thanks
when I did tires they also told me not to light it -- however -20 along side the highway in january when the glue won't set sometimes those labcoats are wrong
Sir, thank you for being you, doing what you do, and sharing your life's triumphs and struggles with us.
I feel your pain and I hope the owner of the vehicle and all others involved (someday) comes to their senses.
Happy Independence month Mr. Rainman. 😎❤🇺🇲
You did a good job of repairing that puncture. Allan from Adelaide, Australia.
You are absolutely correct about the liabilities involved. That said, I have a tire with a puncture in pretty much the same spot and I just plugged it... three years with no issues.
So you dont drive at all since you have over 3 year old tires? =D
When are we getting our cell phone ringtone from Ray ? doubidou bidou !
I want to see that on the Ray merch web site :P
I'll bet I can describe that customer without even seeing them. They live for one thing and one thing only. Trying to make others as miserable as themself. Kudos to you Ray for still doing excellent work. Never let them ruin your happy and honest self.
Most tire manufactures will place a colored dot or imprinted mark on the side wall to indicate where the valve stem should be placed.
This locator signifies the lightest portion of the tire.
Aligning the mark with the valve stem should allow the wheel to require a minimal weight placement.
Ie costs savings,
Faster production,
Better tire wear adding to the life of the tire..
Great work!! Really injoy all you do for your customers and wish we had more professionals like you !
Yep. Generally I don’t see them on the pirellis though. It is honestly usually tired that aren’t made by cooper that have that
All they do at the tire shops where I live in western NC is just a plug. No patch. No sealant. Just a plug and go. Just like their slap-dash brake jobs. We need someone like you here Ray.
As a handyman in my retired life I fully understand your pain and situation. Sometimes to save a bunch customers will want me todo a repair which is not really the best solution to a particular situation just to save a few bucks. Then I have to make a decision whether or not I will do it. If you don’t comply they typically not call you any more for your services. If you do and the fix does not work then they blame you for their poor choice. It’s a lose, lose situation. I think in the end I’m better off not working for the “cheapskates”. Please continue on your valiant attempts to fix societies mechanical woes at your own peril brave knight lost in the human kingdom of stupidity! I live there too.
No money to do it right, but enough to do it again, right?
On the other hand, maybe they need it to last 'just long enough' to save up the money to get them replaced soon(ish). A temporary fix that you know won't last, is sometimes required until the conditions are right to do it properly.
@@redrider7730 You are correct. Not worth the $21 million lawsuit that set case law on tire repairs.
As I always say- if you are self employed, you have to pick your customers very carefully.
We all live there. Some of us just don't know it
@@redrider7730 I never knew rope plugs existed before I paid the equivalent of $25-30 to get a tire patched in the south of France, only to see the guy fix it in 10 minutes whithout taking the wheel off. The tire lasted at least 10,000 miles more and never leaked a bit. Recently,my heavily loaded work minivan picked up a 6mm bolt and luckily the TPMS picked up the pressure loss in time. I only have a space saver spare, so I went to a neighbourhood with car repair shops and was lucky to find a guy working on a car at 8:30 PM who was willing to put a rope plug in the tire, which I had brought with me. Saved my from driving 200+ miles home on the 50 MPH space saver. All the fear mongering is just to make more money on new tires or complicated repairs.
I had a puncture in one of my tires way more toward the center than the one shown in this video; the tire store refused to repair it (they do no-charge tire repair, even though the tire came from their shop). They use the 6-year policy, the too-close-to-the edge policy, uneven wear policy to sell more tires. I told the "tech": I understand, you're a tire store, and his response was "no, we're not". So I said: "your sign says XYZ Tires, not XYZ Washers and Dryers", and left. I plugged the tire, this was several years ago. I understand that plugging a tire is not "today's" accepted procedure, but was the industry standard for decades. And the plug has held air just fine....
Yes I had a similar situation awhile back and the guy immediately defaulted to the too close to the sidewall speech. The nail was closer to the center than the sidewall. You're exactly right about the tire shops, they are interested in selling you a new tire
@@erik_dk842 If "Millions of American drivers have been Guinea pigs to the rope plugs", yet the government allows their sale in every parts store, Walmart, etc. and yet makes a huge national news worthy recall when ONE baby gets his head stuck in a crib due to spacing????? Wait - the Supreme Court just outlawed cribs....
Unfortunately there is alway that one person who patches a tire and then drive 100 mph. The sues because it was fixed.
I have patched and plugged many tires like that...
most all will last the rest of the life of the tire
But I believe every plug is a possible liability so
the customer always signs a liability form for them.
I mean, you did what the customer asked because the customer is always right and we of the service industry are wrong. Some people only learn the hard way. Great job, Ray! ^_^
I would've used old front tire on rear. That one still needs replaced no matter what, but at least it wouldn't have a dubious patch that could cause chaos.
That's a good idea
I wondered about that too; maybe the lesser of two evils, a badly worn tyre but without an extra hole in it.
I thought the same thing but wondered if a legally bald tire could be reinstalled on the rear.
tread was worn down. that wouldn't pass any inspection. This can also get the customer a ticket, because it is a safety hazard.
Yeah you don't do that unless the customer refuses repairs and demands the old put back on and then its the tires go back where they came from. A tire that will lose air and go flat is no where near as bad as one with very worn tread. Checking air in the tire every week until a replacement can be done is not that bad. Swapping the worn front to the rear would have made him liable if he did not do the repair. Not defending the customer wanting the repair just thats better than swapping a tire from the front.
Not the first time I had see a tire repaired like this to last maybe a few months till replacement can be done. Keep in mind both sides on the back would be replaced as a shop generally will refuse just to do one side because the tread difference in wear. Some exceptions are given if tire tread is good enough. Safety and such, but with it being the same tire, a patch is the limit they will do outside of air, valve stem/core, balancing.
If it's all wheel you need to replace all 4 at once or you mess up the gear ratio from wheel to wheel and tear up tires and put extra stress on the differentials.
Absolutely this 100%!!!
Perfect comment about "2022". I've had to do that before as well, good news it held up just fine.
being an old, and I mean that, I am old. Tire tech I remember the "Hot Patch" which was made for such a repair. It took about 45 minutes to do properly, but would seal that puncture with no issue. It was just short of a vulcanization, which I was also versed in. I remember repairing sidewall punctures never giving a thought about if it would hold or not as I knew they would be just fine for the life of the tire. Today it is just not done for anything other than farm and implement use and not many techs even know how, or have the irons to do them. Now, with all that said. That tire was just to worn out for even me to repair for a customer. Personally I'd have sold him a plug kit and sent him on his way after removing the two new tires and replacing his old ones. Wishing him good luck.
Rock and a Hard place about sums it up. The manager on the service desk should have said no and not put you in this position.Glad you filmed it and got your waiver , you never know it might become a life saver for you , but sadly not for someone else if it were to fail suddenly
Hey Ray, that was the most pleasant tire repair I have ever watched, thanks to you!
But then!!!!! The nuisance customer got involved…..but, what a great job you did on the sidewall fix.
I keep hoping that if the customer saw what you saw, the decision would be different.
But….people are different, sometimes good, sometimes….not so much!
Rock on brother Ray! Lovin it!
I had a friend with a Rover and checked the Internet for “cost to own”. They are off the top end of the scale. I’m sure if I was an owner I’d be peeved all the time too!
The nuisance customer deserves to get a blowout if it doesn't hold up, I have run into that problem before and the shop management refused to fix the side wall puncture!The nuisance customer probably thought you were trying to sell another tire! Years ago I had a tire like that and I end up putting a plug in it until I could get a payday to get another one, didn't leave it like that any longer than I had to!😁😁😁
I would Not any tire that was patched… gmc2500 2006. Pulling at travel…. Nope, blowouts are killers..
I have been plugging and patching tires in all kinds of ways for over 40 years, but they were my tires on my cars, trucks or equipment and I understood what the limitations were. Weather it was to get me out of the desert, back home or until I could do better. But having to take risks and responsibilities for people who knew nothing about the risk and ultimately will always come back and blame you.
Like fixing a car for a relative or friend and everything that ever goes wrong in the future will always be because of that thing you did for them.
No good deed goes unpunished.
Excellent plug & patch job anyway! 👍
Yes, one edge of the patch is on the starting curve of the sidewall, but the plug is theoretically in the flat area...
If it does start to leak in the future, then that may be a good time to replace the rear tires. 😉
Sure beats the "$5 plug string kits" I've done on comparable spots on the side of the road, and as Ian & Jeremy mentioned below.
The main issue is if the tyre lets go on the freeway causing an accident. Customer will say he knows nothing about it (if he survives that is)
This is what you get when you live in a state with no vehicle inspection (MOT) requirements. This video was perhaps one of your best as it clearly reflects the reality of the industry. Thanks for sharing.
Actually, it reflects the reality of people today. I probably shouldn't put this out there but most people that I run into today are not only ignorant to the realities of life but they live in a delusional alternate reality where they're always right and only their opinion matters. How did we get here? When the repair doesn't hold up, the customer will still blame you because they have to blame somebody regardless of whether you have a signed waiver, but at least you won't be legally responsible. The facts won't matter. They never do. I had a feeling this would turn out the way it did as soon as I saw the brand of vehicle and the condition of the wheels and tires. Enough said.
That is so cute, you think inspections make any difference.... Heh heh heh! The biggest POS's I've ever seen in my life were riding around in states with inspections, WITH valid stickers in their windows..... Everybody knows, you find "that shop", you slip the guy some cash, you get a sticker.... Like, as if "More government" was ever the right answer.... Spoiler alert: it wasn't.
You did the best job you could do given the circumstances. However, you and I know he needed a new tire. I live by this cardinal rule: "there's never enough time to do something right, but there always seems to be enough time to do it over". If the customer is "on the cheap", he should not be driving a range Rover. I never quite understood those kind of people ! Good Luck to you !!
Maybe he inherited it.
@@dcolb121 at that point sell it for a civic or something or a crv or a Toyota compact SUV.
It's called keeping up with the Joneses. Gotta have what your neighbors have, or at least a little better.
I've been upset at being told my tire wasn't repairable as well. My leak wasn't as close to the sidewall as that one, so I didn't have any leaks after they did the "maintenance", fortunately. I liked your explanation it was sensible.
I don’t know exactly why but I’m enjoying watching your videos. Please keep them coming.
This videos takes me back to when I was slinging tires and spilling oil on the floor and taking 3 times to align at a big o. Figuring out what tires to replace, stupid side wall repairs, replacing and reprogramming tpms. Customers declining new tires when they have wires out, using diluted tire lube, doing tires outside, using 1/2 sockets on 19mm, 21mm, and 22mm aluminum lug nuts. What a throw back. Now I work on giant caterpillar machines making more than twice the money. Awesome video as always. Rock on🤟
GREAT WORK RAY! Thank you for doing the best you can under the circumstances. Liability releases are a good idea.. Go Ray!!!
except all they do is release the company from lability from the customer directly in regards to the repair made. if that tire fails and causes damage to another car, the company and/or tech are still liable. the other car owner didn't agree to the unsafe repair.
Nice video, I'm getting ready to start in this industry and now it made sense when you said the hole was too close to the side wall. Had no idea an interior patch was standard (looks at walmart tire plugs)
And the legend goes the little LR3 is still running on that tire.
Customer: "What warning indicator lights?"
Those rotors are hideous. I had new brake pads installed back in December and the dealer found rust grooves in the rear rotors. Without hesitation I had them replaced. Vehicle maintenance is not optional for me. Even had the front pads replaced despite them not being worn down like the rears.
Exactly! If you’re already into it, might as well refresh everything while ur in there, rather than tearing it back down 3-6 months later again unless its a financial hardship
What exactly is a rust groove?
@@stans5270 Basically it's when rust builds up along the outer and inner edges of the rotor where the pads don't make contact with the rotor.
@@TheCorpsehatch Sorry if it's just me but, when I hear, or see "groove" I think gouged into but for what you describe I'd use the word ridge. I may well be wrong, I couldn't be bothered looking up definitions right now though.
@@lorditsprobingtime6668 Groove is what the dealer called it.
I have done corner plug patches lots of times and not once they have failed. I just let the customer know and have them make the decision.
It is their vehicle and their money!
The tar/rope repairs you shove in from the outside work great on vehicles up to 3,000lbs. This guy's a little porky though..............
My brother was just told that firestone installed his tire on backwards and I honestly never knew there was a outside/inside part of a tire...... didn't even have to google that thanks Ray lol
What a great equipment budget for that workshop.
It is what it is 🤣 you did an excellent job. I know you made the customer happy and that's all that matters. It's not going to cause the tire to blow out just have a slight leak or they may not have no problem at all 👍
Had 2 nails recently in 2 different tyres on the edge like that. Tyre shop refused (understandably). Fixed myself with $5 plug string kit. Works a treat!
What happens if you get into a wreck and god forbid injure yourself or someone you else, all for $100?
I live in Queensland Australia and to repair the tyre with the screw in the sidewall is illegal and to give the customer back the car is handing over an unroadworthy vehicle, meaning it can't be driven on the road.
Puts the responsibility straight back on the customer.
Same here in the UK Paul.
i was a mechanic for 32 years and i must say seeing the old plug patch is nice. my old shop used those too and i preferred them over just jamming a plug in.
though where i live in new york it is illegal to patch that hole where it is located. any hole within one inch of the sidewall would be a complete no no to repair. the hole could leak again or leak into the sidewall and create a bubble and a blow out hazard.
The best part about your videos is that anyone who has had their car worked on by you, can see for themselves what you tell them. The owner could look back at this video and go "Maybe I did need 4 tyres."