The Conflict Resolution Toolbox: How Can I Change Conflict Into Collaboration?

We all deal with conflict. Day in and Day out, we have issues that cause problems and friction. Often, these escalate to avoidance, argument, or flat out anger. What makes solving these problems so hard?
It turns out there are three different ways, different approaches, we all use when we are dealing with conflict. Each of these approaches fit on one of the steps of the conflict resolution Stairway.
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Thank you! I am planning to keep this is mind for the next time I need to use it!