I had the first one happen. She texted me through the app saying I never delivered the food and was calling doordash, I asked her who she was and she responded “ dumbass you just delivered my food to my house,! They deactivated her account 🤣
Perfect. We love to see it. In a perfect world, they'd alert Uber Eats, Skip the Dishes, etc. just to make sure the PoS doesn't terrorize any more innocent people who are just trying to make a living.
I hade one customer peak at one item without showing me and insisted that she was missing something without looking at the rest of the order. The way she was so emotional about it I could tell she was trying to pull a fast one. She insisted I drive all the way back and get it. I was like sure 🤣. And a month later she still is waiting! 🤣
There is also a scam with these restaurant's not having the order ready, but put pick up ASAP for the courier/driver to come and pick up order. When you get there the order is not ready and they tell you that it will be another 5 minute's but you end up waiting for 15-20 minute's for an order that was labeled as ASAP. That wait has cost me money (orders) and has probably messed up any tips.
yep, I just experienced this yesterday, I park illegally on a busy street blocking a fire hydrant with the ass of my car dangerously extending into the intersection too, because I thought I'd run in, grab it and run back out, as I usually do. Instead, it looked like they just started working on the order and it took like 15 minutes of stress for me, then I get customers texting me asking why it's taking so long.
@@mesofius ok that's your own fault 100% 100 times out of 100. Your not being scammed your being an idiot by believing just because you deliver food your allowed to break the obvious law. You stated yourself the laws you broke so here's the smallest saddest little violin playing the saddest little song just for you ....nowhere in door dash s instructions or manual does it say " now that your a Dasher, cringe, your allowed to park illegally so long as it just for a second"...I mean is there also a speeding clause in there cause I got a ticket yesterday but you'd never see me complaining that I was working for door dash and there's a scam where I got caught speeding......NEXXXT
I had my first scam happen to me. I’d heard of it before but brushed it off like “that won’t actually happen”. Anyway, I deliver food to the customer and hand it to the customer myself, brief little convo, shortly after, get a call saying customer never got the food. Now I take a screenshot of my gps when it shows I’ve arrived prior to exiting my vehicle. I love when it says leave at door because that’s another picture as proof I can take with the food on the doorstep, also, text the customer saying food is there and any reply saying thank you is more proof. Sad that we have to do this but I can’t afford to lose my source of income over a scam. Have to be prepared.
texting is the best idea. I like to text first and tell them I've arrived. It's almost as good as a picture because if you have to you can screenshot the text for support.
As a Dasher, it is my job to pick your food up and deliver it. I treat a customer's order the same way I would treat my own. If the restaurant does not have the order ready, or I encounter any issues, I immediately contact the customer to let them know what's going on. But verifying that you have everything in your order is something I am NOT GOING TO DO. 1. Most restaurants seal the bags. So if I break that seal to check for all items that are supposed to be in the order, that means I am picking through your food. Do you really want me to open your burger to make sure they didn't put mustard on it? And once the bag is unsealed a customer can claim you took something. I normally do everything above and beyond, but I refuse to unseal bags. Now, if a bad comes unsealed, I will take a peek to make sure the number of items match what I see on my screen, but that's as far as I'll go. And of course I'll make sure I don't forget things that don't come in a bag like drinks
Right. Even if they try and pull a fast one and grab the food from me when it directs I put it at the door I’ll tell them I still need a photo regardless that happened to me before they decided to come and get the food so I put handed to customer then they called and said they never received their order 😭 so ALWAYS get a photo if it directs you to do so.
@@lynnz2021 man it depends on the neighborhood. I found when I deliver to the working middle class and upper middle class, i never have complaints or issues, they always tip, always leave great comments. lol it's when I deliver to the lower low income or the upper echelon neighborhoods when I get some shenanigans. Whether it be "not delivered" or zero tip on their mcdonalds order.
I have never worked as uber or dasher or anything like that, and i have never used their services either, but it makes me so mad hearing about this things. Those companies should have a way to protect their workers from these scams.
Notice to viewers/dashers: DD support already has your information they need to do their job when they call. They won't ask for credentials. Only questions to resolve a support request initiated by you or a customer.
Another scam - a former friend who introduced me to DD did this scam. She had her husband download the app, order a huge meal just as she pulled up to the restaurant (so that she'd be the Dasher the order was assigned to), then she'd pick up the meal, take it outside to her car, go back inside the restaurant and claim they forgot an item, pickup said item, then drive the whole order home (to "the customer" - her own husband). She'd drop the order off, sign off the app, pig out on the food, then husband called DD and claimed the order was never delivered. So they got 1. free food, 2. free extra item, 3. paid to deliver the order. Obviously, I'm no longer friends with this person. Tanya A. in Peoria, Arizona, I'm talking about you!
The first one happened to me for the fist time in my 1,900 deliveries , It was a african woman. She even had a camera. I knocked, she didnt answer. I left the food. She text me saying i didnt leave it and reported me. the delivery was marked as not delivered .... so sad how people do this to others . not knowing dashers have families to feed.
I agree 1st one happened to me last nite they never answered me no reply gave me a Fake address but I called corporate took pictures & reported as a possible scammer.
At least DD will call and ask what happened. I had to call uber eats one time because I got a notification about properly canceling orders. I called to find out why and the customer service rep and his lead lecture me for half an hour about taking people's food and not delivering. It didnt matter I have over 100 deliveries and all positive ratings. Shows how much they respect their drivers.
I think that they all should do at least 2weeks of full time delieveries before getting hired. So the whole company will know the basics n what other collegues are going through out there. Otherwise those ppl in the office generally would have no idea and let alone backing up the drivers in case of issues.
I get tired of these type customer! You sit there and wait and wait on them and they wait until you get in your car before they come out! And they know they say hand it to them 🤦🏾♀️
A good way to avoid the second scam of customer picking up their own food is to not confirm pick up until you have the food in your hand. If you show up and its not there, then just wait for the restaurant to make it again for you. That is on them. I dont see how that scam even works.
Make sure to contact DD support once the merchant tells you the order has already been picked up. Support will contact the customer if they ever rec'd their order, of course the customer will lie & say they haven't. The merchant will remake the order & the scamming customer will basically get 2 orders for the price of 1. If they tell you to leave it at their door (as many customers request) make to take multiple pics & do your best to get the customer's address in frame of the pic. Good chance they'll lie again & claim you never dropped off the order. Basically C.Y.A!
The 2nd one actually happened to me. But I wasn’t there when she picked up the order so I called customer service and told them that “the cashier told, the customer who ordered the food picked it up herself” the doordash agent looked it up and gave me half of the earning I was supposed to make. Some people are assholes but hey, it’s what it’s.
If you have a GFS in your area they have a big red insulated bag that is big enough. For $4.95+ tax. If not, just Google Gordon Food Service and see if you can order one online. There are two sizes one is a smaller black one that still works better than doordash is bag and it's 495 also oh, and the other is the Big Red One. Good luck
2:00 that happened to me last night..literally minutes after dropping off the order I didn’t even get 1 whole block before I got the message saying the customer never got the order...I was pissed that these customers are so sneaky
I had a customer cancel his order about a minute before my arrival. I went ahead and delivered the order because what was I gonna do with the food and I was practically there anyway. I realized afterwards that he probably got free food. However, in this scenario I received full pay.
now there's the only scenario where I'm getting a free dinner. If the customer cancels an order after you pick it up, you are entitled to do with it as you please unless support expressly tells you to return it to the restaurant, which never happens.
Today I got a $5 order, usually I wouldn’t take that but the route was on my way home, and the instructions were to ‘leave it at the door and knock’ so I did so. As I’m headed to my next order I get a text that I never dropped off the order??? Smh
I always give them a minute to open the door. I don't drive or walk away from the door until I notice some movement. These people have their phones. They know where you are, They are usually waiting on ya, But even with the contactless delivery, by the time I turn around or pull off, someone's opening the door. I only had one where they didnt' answer when I pulled away, it had shakes, so I was like, shit hope they don't get left outside too long, but never had any complaints from that order, so I guess it was all good.
Same thing happened to me just yesterday! So I'm going to start taking pictures for now on. Due to covid-19 customers have been wanting their order left on the doorstep and either ring the doorbell, knock, call, or text. Protect yourself!
Sameeee, took a cheap order thinking hell I'll just do it. Deliver to a person who was waiting outside the address (#sketchy looking house) and asked if I was DoorDash. Then support saying I didn't deliver.
I had a couple bad orders in my 4 yrs pt dashing where customers say the fries were tamoered with and another said something is missing after i delivered and one where the customer ordered twice according to restaurant same name and the address was not located but they kept trying to direct me to a house that was nit there i was a Lyft driver so i know how to find people. I went aroubd and around this block looking for this lady i think had a mental problem or a grudge on somebody using me to play it out and i had to call support. She kept changing the directions verbally sayibg shes next to the corner etc. That was weird. People are fools when they think you are the fool not realizing the wrong they do will catch up to them. Even the mgr at pick up said something was weird about that order becauae the same person called earlier and ordered.
Had a customer steal their food a couple times from restaurants. I make sure the restaurant has my order at these restaurants before hitting arrived so that I'm not held liable for the order when the Dasher support cancelled it.
Stephen Willis absolutely! People: Never swipe arrived until you’ve confirmed the order is in fact ready and in your eyesight, if not hand. I don’t allow the “it looks like you’re close” nudge notifications rush me into swiping. It definitely covers your ass in case there’s a scammer involved. Best practices I’ve learned in years of delivering for Postmates, Instacart, SHIPT, and now DoorDash.
The second scam multie times. Especially places like Chipotle where the orders are just left on a shelf with noone monitoring them. They usually dont call to report the order not delivered instead I get informes that the order was already picked up by the resturaunt. The annoying tjing about is not only am I out the money I thought i would gey for the order but now I have to call doordash and the customer (who I know scammed me) and wait for doordash to process half pay for me if I want anymoney at all for it. This takes another 30 minutes of my time.
I have been a victim of gh scams, where another gh driver, usually a man, picks up my order and never delivers it. It happened 5 times during the course of one year...
Yea I mean they should have the info on you. DD knows where you are. Why would it make any sense to drive 5-7 miles to someone's front door, and then drive off and not leave the food? It's not even worth your time or money.
I always take a picture. Even when a customer says leave it at the door, then opens the door by chance (or whatever) and I hand them the food, I tell them I have to take a picture of the food in their hands with something identifying in the shot. I don't shoot their face as I respect their privacy, and I've never had anyone object. I just stay disgustingly friendly and talkative until the door closes, never giving them time to say anything but "thank you."
What if they don't let you take a pic with the food in their hands? Is texting them when you arrive at their place the only foolproof way to stop the 1st scam?
I had a lady double order on accident and then I called her first to see if that was on purpose..(she said no, I also told the restaurant to not make both) I called customer service and the agent canceled both orders but I had already picked up the order. So.. customer support said you can deliver it or not and you’ll get half of the deliver fee. I was already almost there when they told me this.. so I delivered it to her anyway. She got free food. I could have kept it but I delivered it anyway. 😑
Please to all dasher.... All order their said leave the food front door = Take a picture of your delivery. Only couple seconds can saves a big problem and waste of your time. That's simple and safe. Sometimes the customer saw me taking the picture of my delivery and that's a mean... No problem for this delivery. Because they saw a have a proof. PERIOD.
Good post. Scam 3 happened to me today. I fell for it. The new version is more complex. They are believable because they know the order you are going to so it sounds legitimate. After convincing you that they are DoorDash support They tell you that the app has been disconnected from a lot of dashers phones. They say that the order you’re on will be canceled and to pull over to a safe place so they can reset your phone in the system. Then they ask for the phone number and email. They tell you that they are texting authentication codes through the process and ask you to read them back. So that’s how they get around 2 factor authentication. They send a “temporary password “ by text. They send a password reset by email. Then they gain access and change the bank and fast pay accounts. They know every email and text you’ll get from the system and explain away each one and what you need to do to get back to work. It’s pretty slick. When I started getting orders and was concerned about my acceptance rating they even had answers for that. I’m quite experienced and I was scammed. Be careful out there. Most people are good but watch out for the evil ones.
I had a DD driver deliver my order to the wrong person once. I was watching out the window for them and saw them go past my driveway. I figured they'd realize they had went too far and come back. A few moments later I heard another car start a bit up the road and the car went flying down the road. Obviously the driver had seen someone sitting in their car at the end of one of my neighbors driveways and assumed they were the customer. It was a big order ($50+) so I had no choice but to report it as not being received. I felt really bad for the dasher as this person basically stole from them. Since then I've started waiting at the end of my driveway for my orders. I think there should be an ID requirement to make sure food is being delivered to the right person.
So you literally was being a dick and got them folks fired cause you didn't want to come out the house to get your food. That's why us drivers don't like taking certain orders because it's not worth the risks. You could of easily called, flash your porch lights, or step outside but you choose to be a demon 👿😈 you act like they always come to your house and some of y'all's address is hard to read or find. Kudos i hope you sleep well at night 🙃
I record on my phone the address and the door and the food if there is a no contact delivery. Then also take a picture through the app. I delivered a BK order where the teenage boy bolted outside and met me at my car and took the order. DD sent me emails that the customer complained they didn't order BK, but I replied that a teen boy came to my car and took it like he was expecting it. DD agreed with me. Thank God!!
BroskyWhoDatedHoski I did that the other day and the customer said I never dropped it off Then I saw this comment about taking the pic realizing I should always do that
I don't understand why they put on the app to leave it on the porch yet they get mad when we do that. I had my first delivery last week and the lady put in the wrong address. Luckily she was waiting for me outside and saw. She's like, "you were just going to leave it outside?" I was like, "umm that's what you have on the app." Then sje started acting like she didn't even know about that app and she never put that. I was so pissed and nervous since it was my first delivery.
Another scam is you pick up delivery. Customer calls you to tell you that the wrong delivery address for them has been entered. They want you to deliver to a different address then what is in the app. If you deliver to new address. They will ask to leave at door. After delivery the customer will say you didnt deliver food to original address. Then they get a free meal. Dont go to new address unless customer support gives you the okay first or u will get scammed like this.
How to protect yourselves against customers falsely saying they never got their order? I’m an instacart shopper also, just started and take photos of the groceries at the delivery address. Haven’t started dashing yet was getting ready to start tonight or tomorrow at lunch rush.
This just happened in Minnesota (March 2020). Not to myself but to a fellow dasher who posted it in our Facebook group. So be aware it is still happening.
DoorDash has fixed the last scam. If your bank account info changes it takes a week for it to get activated. They will send you emails verifying all changed information. Also Dashers beware of apts where people will see your bag and act as though they r waiting for you. Always verify if someone meets you outside.
The third scam happened to me, except they didn't ask for my password or email. What they did was text me a verification code on my phone and asked me to read it to them. They then changed my banking information and the phone number linked to my account.
This happened 2 summers ago when I did Uber. The third scam you specifically mentioned. It was quite creative at first. I accepted a ride request and on the way I Got a text saying to cancel that ride and pull over to contact support. I then got a call from a NJ area code and I knew something was up. I answered and then they asked for my info claiming to be Uber Support. I said not a chance and bye! Immediately block the number
Once, I have had to back my "leave at the door" order...customer "claimed" they never got the food...I had the text and picture to back up that I HAD actually left the food at the door.... NOW, I take a picture of mailbox...apartment door....apartment name...as well as the food being left at the door. Handing the food to the customer is a little trickier....could take a picture of the map showing destination reached....and any communication with the customer... Here's an idea: call the customer at the restaurant...if you and that person have the same order.... Thank you for an excellent video...I APPRECIATE your candor...CLEAN COMMUNICATION...( no cuss words)....and no filthy music....I APPRECIATE THIS SO MUCH!!
I just had a customer order be stolen at American deli… called dasher support to report the order not being there and that a previous dasher picked it up .. apparently the dasher called and covered her tracks and got away with $100 worth of food😩 people really be doing some dirty stuff.
The scam #3 just happened to me, that’s why I’m here! I had no clue because I’ve only been doordashing for a month! I’m so sad because I worked very hard for those earnings!
@@kingo4lyfe123 i ended up finding out that it was a scam within 10 min of the phone call and changed my password right away. Nothing has happened so far and I’ve continued to receive my earnings in the correct bank account
Another scam arrive at wearhouse /factory.. verify address call customer no answer.. employee opens office door says will give to customer...then order gets reported not delivered
Someone actually stole my GH food carrier bag from my car at the park. I felt it necessary to tell some of the people at the restaurants to be sure to check names/order numbers so that this creep didn’t walk into a restaurant and ask for the order for a free meal. I loved that bag :( it was perfect for pizza.
I put my doordash carrier in the truck n ima keep it there with the card in it until I used it so nobody want take it cause 1 day somebody stole my purse out my car
Hi, unfortunately the 3rd scam happened to me Sunday! I thought I was taking to door dash support, they asked for my phone number and were able to access my account. They took my earnings, luckily not as much as I usually make😟. It's been 4 days and I still can't use my Dasher as her account. The tier 3 escalation department doesn't call me back, they say they're working on it but keep sending me emails saying my car is closed. I can't access my Dasher account because I don't think they changed anything back. I'm so frustrated with Door dash and their terrible Dasher support. I told them I was hacked and they don't seem to care.
1st one happened to me. Still remember his name. Customer named Jose. He ordered McDonalds. Order 3 happy meals and 2 cheeseburgers. I arrived to his place and he was waiting outside with his 3 daughters. I remember him because we even had a brief conversation and he seemed to be friendly but then later that night I received an email from doordash saying that “I will be deactivated for incomplete deliveries.” That was my last delivery and the only one from McDonald’s so I knew once support told me it was from McDonald’s that it was him. I had to explain to them and even told them the color shirt he was wearing even though they didn’t care. They did tell me that this is not the 1st time he has done it because they have the other times on his notes. Told me that they will be removing him from the app but that my rating couldn’t be changed. Had a 4.97 rating and because of his bad rating it went down to 4.87. Fast forward to yesterday I received an order and it was Jose just this time with a different last name. I recorded the whole drop off just Incase. I would share it here but I can’t upload a video in the comments. I don’t understand why people want to do this. They don’t know what that dasher has going on with his life. I have a full time job and I do this as extra but I would’ve been so upset if I would have gotten deactivated because a scum like him wanted to scam doordash for some free food
i had the second scam happen to me on postmates, they ordered from a restaurant a block from where they lived. they got there before me and told the place that there was a problem but that was their food. i got there and told them they had been scammed by the college student. so i pressed that i had the food, drove to their building and completed the order..sorry scammer..you paid in the end..laugh is on them. happened once in 2 years.
In downtown LA the restaurants scam you. You go into pick up they tell you the order already got picked up then they tell the app you ran off with the food. Stay away from china town especially.
I got 2 scams in my first day deliver. When I came to pick up order. They told me that order picked up. One of costumers calls me and say that he didn’t get his order. I then have to call postmates to let they know what happened. They then canceled deliveries and blocked contact between me and that costumers. I have no idea
Came here because I just an email from DD for not delivering customers food & I would face deactivation if I fail to respond. This was my last order of the night & an add on from another pickup at Cheesecake Factory. Customer meet me at the door but I was suspicious of the house being kinda rundown & 7 cars in driveway, usually Cheesecake Factory has me going to nicer places & they tip, this customer did not! Viewing my dashcam, clearly my google maps talk instructions can be heard saying I arrived at their address & I can be seen taking the yellow CF food bag out of my car for delivery, I don't use DD bags unless I have multiple bags. I did call DD phone support & they said my status is ok but one more non delivery & I'm done. I told DD this customer is scamming DD but they said it's too late because DD credited back the customer. I feel so violated & want to go back to customers house to break all the side mirrors on their cars...I wish DD had a rating system like Lyft where I could give this customer 1 star & warn other dashers.
I filed a police report just in case another dasher gets scammed at this address. Thanks for your channel & should have passed on this order since it was less than $5. Lesson learned, thx again
I understand the situation. This happen to me couple time as a Door Dash Driver especially when the message say “Hand It To Me”. I alway wear my Go Pro Camera and won the cases.
Simple, crime pays. The FBI could get involved to very easily solve and prosecute bank & wire fraud. They, the FBI, know from the info DD could give them, false routing & acct number, exactly who the low life is and when it occurred.
One person did it to Me on a huge Walmart order , I told dd it was a scam . I got a call as soon as I let her home , was able to describe her to a T and told them exactly what her home looked like in the entrance area as I delivered the groceries . Walmart called and I told them the same , she was trying to get over .
We have a lot of drivers at a Chik Fil A in our area. The restaurant puts the mobile orders on a shelf where drivers just walk up and take “their” order. Now and then I get a huge order and when I get there the restaurant says the order was picked up an hour ago and I am like the 5th driver to show up. My best guess? The first driver showed up stole the food and canceled the order. No way to verify anything. The restaurant needs to check each order and have the driver push the “picked up” button.
I had a potential scammer. The customer contacted me asking if I could order more food, pay for it and they would pay me when I dropped off their original order. Needless to say she didn't get the extra order.
I am a driver. But the 1 time i ordered as a customer i tried to order a drink and there was no option. I asked the girl if she would stop and get me one and i would try to either modify my tip if i could or i could venmo her some extra. If not it was totally cool. She ended up stopping at the gas station and spending her own $2 for my drink. I had already tipped like $4 i think. And then I venmoed her an additional $5 while she was still in my drive way.
@@Gignation Have seen that one done. They did it so they wouldn't have to pay for extra cheese. Than they call skip back and say order wrong demand refund or order remade. Skip takes customer side yet xtra cheese clearly marked on menu when ordering. Restaurant owner got in yelling match with skip over this. They are looking to dump skip come fall as these guys at customer support are fools at times.
FBI AGENT I have had this happen a few times now. On the order it clearly stated 5 piece chicken nugget and the notes they asked for 10 pieces I simply contacted support asking them to clarify with the customer which they wanted.
@@DS-gu9dx exactly! but some times l would get them that extra within reasonable amount because most times whatever they ordered totals to way less than the amount it say as doordash's total. A lot times l don't mind because doordash's prices are off and over just for the sake of my rating.
Oh. and another thing sometimes it's not their fault , doordash has the menu on the app all f'ed up to were they cant select it on the app and have no choice but state it on the descriptions, in that case is doordash's fault and expense especially with 🍗 KFC chicken 🐔
I recieve quite a few "wrong addresses" "oops here is my real address" (always 7-12 miles farther) calls and texts from customers who claim they couldn't get support to fix address and they will tip in cash. I complied once, got the "I added a tip in the app" lie at the door :/ Thank you for your videos.
Goodness Gracious call support BEFORE you navigate to the “new” address! You will be compensated based on the difference in distance between the two...ALWAYS contact support FIRST.
@@natural75beauty75 Back when this happened I had long since been blocked from access to the "chat with support" option on the app. After using the function 3 times in one day I found myself blocked from that option after that day. But thank you for reply 😁
I don’t know if this has already been said or not. Number 2 is not really a problem,because even if you hit arrive you don’t hit pick up until after you receive the food. I have had several that I get to the restaurant and the order has already been picked up. All you have to do is call dd and they call or try to call either way you still receive half pay and all is good!
I had two of the three scams mentioned attempted on me, both failed miserably for the scammer. First, I had a customer claim I did not deliver his order. That was until I provided HD (1080p) Dashcam footage and GPS tracking info to driver support. I got video of me pulling up to the guy's house, him carrying the food into his house, and it was all stamped with GPS coordinates and timestamp. I would have loved to have seen the look on the customer's face if support showed him the video. Second, I had the third scam mentioned in the video tried on me as well. This was defeated by a simple rule I have... personal info is only given out face to face or a method I initiated (such as in app driver support chat). I don't care what they tell me (or how rude they are)... the info is not being given out. I recommend a dashcam and adobting the no info policy.
I got food free three times made them set it on my step I'd wait three hours or three days and get reimbursed instantly lol $100 worth a food then I'd make a new account and repeat free food
Really nice rundown. Some people in my neighborhood talk about creating and using a bunch of new accounts to order food from apps. I'm curious, why would they do that? As a handyman... When I run into a suspicious assignment, I have a body camera that I use. For example, homeowners will give me permission to enter their homes while they are gone and then could say i stole or damaged something. I'm looking for a new, better, body camera if you have any ideas. Thanks.
That’s a really smart move Rene, always have to protect yourself. I think if you create multiple accounts you could get use the new DoorDash promo code to get a free meal each time (not sure what this requires, just a separate email - or also a new name and new bank info) probably only an email as DoorDash wants to boast to shareholders that they have more market saturation so they make this easy! Almost added it to the list because these customers aren’t tipping, but it’s not like dashers see the tips anyways!
@@ewalker1057 If you had actually read what was said, the gentleman that asked about a better bodycam is a handyman. He works inside people's homes. Try to keep up.
I am very new to this gig, but I learn quick, yo! If there is an issue with their order, I text doordash and the customer immediately. I also text them when I'm on my way to their residence with a disclaimer that "...due to Covid-19 precautions, the bag is sealed at the restaurant and we are not allowed to open it to check contents. If there is an issue with your order upon receipt, please call customer service for correction." Once I reach the address, I text them and let them know I've arrived and that "as soon as I find an available legal and safe parking spot( because I ain't gettin' no ticket over this bs....) I'll be right up!" Most customers will usually text back "thanks!" or offer to come down. Oh, and I take pictures of EVERYTHING, baby!! Even on the "hand it to me" orders. Before I hand it to tem, I take a picture of it in my hand with their address in the in view if possible. If I have the time I also text him where it was left. Now, I know there will always be those steaming piles of excrement out there trying to get a free meal regardless, but it pays to cya..👍👍
I’ve also had a man say his order was missing items.. he asked me to go to the restaurant and buy the items for him.. and he would give me $20 for it. Which.. I did do because the burger was $3.
Sometimes when I was doing Rideshare I would not answer the phone. I am starting to think maybe I should do the same with doordash. People always want to call you with some stupid shit.
They need to add a note to the customer background too so if the same customer is saying that their Food wasn't delivered over and over they should too block that customer from ordering from them instead of just thinking it was the dasher
& my mom drove a couple years ago and she gave her info to a phisher! They changed the bank info and cashed out her earnings. She ended up getting reimbursed, but shortly after is when they started the 7 day verification process of changing bank info. They DEFINITELY need a speedier process than 7 days. Either 2FA like you said, or some other method.
I fell victim to the last one not too long ago, told me that the customer cancelled the order and then said that if I got 5 more orders then I would get a 100 dollar bonus, didn't think anything of it because I thought that they were doing a promotion, so I gave him the information and he stole all my money, jokes on them though, I got their bank account number and their phone number and reported them to the police, so they will get arrested if they try it again
Yooooo. "Victoria" when I was about 50+ deliveries in.. 1 tea drink order. I grilled the place, wondering wtf happened to my order. "Sorry, it was already picked up." they said. 15 seconds after accepting. I was sitting in the same parking-lot, I even contacted DD, and they said "we will help you next time". I cancelled the order quick, thinking it may help the customer get another driver to get it to her. It may have gotten me the lonely 2 star rating, and 97% "comp rate". Even though, I think DD did me good, and it vanished a couple days later.. It's been racking my brain ever since, and it was a super close delivery. 😅 All my percentages after 100+ deliveries are 99%/ 27 five stars, and 1 four. It took me a LONG time to get my "on time or early" down 1%.. and that happened today, with a Chinese food restaurant. 😅 Still got a REALLY nice tip for being straight forward to the customer.
Hi.I'm a Dasher in Windsor,Ontario,Canada.Thanks for the great info! What is the name of the mileage tracker you mentioned in your video about the 20 mistakes we're making? Thanks!
I believe I might have had the second one happen to me just the other day. I got an order to a restaurant shortly before it closed Not 2 minutes later the customer called and asked if I was lost finding her house. I had not gotten to the restaurant yet, which I told her. A few minutes later she texted saying that according to the restaurant the order had been picked up. I got to the restaurant and the order was gone. The restaurant refunded her money so she got what she wanted. Free food
But you accepted that you" picked up the order and verified its contents" before you were handed the order? that's a big nono. I don't accept any order until that big and the receipt are on the bag and I am walking out the door with it. Fck that.
One time I got an order and went to pick it up at Buffalo Wild Wings and when I got to the B.W.W I asked for the order I was picking up and they said that someone had already been there saying they were there for the same order that I was... it was sketchy but I proved that I was the correct person to pick up the order and got the order and delivered it to the customer, but ya some people are sketchy man
they wont send money for 7 days after changing the account. even with fast pay. so youll get an email saying your saying your bank account has changed and then take action from there. they did fix that last problem. its pretty much your own fault at that point.
I pay attention to every little detail on DD and Uber food deliveries. Now I absolutely decline deliveries to low income areas. I’ve experienced all the above. But I am super proactive and call support when I something doesn’t add up.
If DD is is legit calling you it will be An 855 number from the call center in the Philippines. The 650 is the customer contract number. If you figure out it’s an obviously shady customer before you get there and giving you crazy calls or texts non complete the order and move on. They can’t contact you after a reassigned and they can’t rate you.
So if you show up and the order is gone already I presume you call driver care right then and there from the restaurant? The restaurant was defrauded not us.
I had a situation where I accepted an order from Wendy's. When I arrived there, the manager told me that the order had been picked up. It turns out someone who pretended to be a dasher, deassigned that order and kept it for herself. I called customer service and the person whom I was picking up for and explained what happened. Customer service contacted me stating the other person was not a dasher and she hacked into another person’s account. Even I though I accepted the order which was $8.55, I still got paid in full and the customer was reimbursed as well. As far as the hacker, she’s serving jail time for 14 years.
0:03 supposed to Show what we can do about 3 scams 2:51 scam 1 can't do nothing about it (then what's the point) 5:19 scam 2 You have to catch them redhanded (nothing you can do) 7:06 Finally useful info Doodash won't get pwrsonal info over the phone to do t give it out. Other than that, this video tells us nothing but stuff you already know' You can be easily deactivated due to scams. Thank me later for saving 8m 27 seconds of your life.
Yea I just got my first violation, the customer went in there app& marked they didn’t get the good!! I went straight to the chat & told the agent their name, address & the food they got. The agent called the customer & he got MAD that they called him, but he ADDMITED he got it lol!! Yet even tho the matter is settled, it still shows on my account. It stays in there regardless until I go another 100 deliveries without a violation then drops off. THAT pisses me off
Fortunately never ran into any of these. Did have case of a drop off at an empty house with some dude across the street I’m pretty sure took the food. You could just tell it was a shady situation, I took pics of the address and the food. Never herd a word about it after
Gig Nation it’s not really luck. It’s more experience and understand what yore dealing with. You’re topic is extremely helpful. People need to know the games being played
3rd one just happened to me. Someone called claiming to be support and I needed to reset password to avoid fraud. so pissed they went in and changed my bank account info. I'm not sure if they have my personal bank account info now
I tried to get scammed today. I got an order but while on the way to the restaurant I got a call from the DoorDash area code. He said was from DD and said the payment service was changing over the next 3 weeks. He said he’d call me back and called from a Louisiana number. Tried to get my bank account info. I hung up on him and reported to the FTP.
SCAM example #3 just happened to me on 12/4/22. Luckily, I felt uneasy about it and looked it up this morning 12/10/22 and fixed it. My banking account info was changed. I reset password and changed my info back. Be vigilant my DD brothers and sisters. Good luck out there. Great video and thanks for having our backs!!
Question Scott. Because I had this attempted on me today, but felt fishy about it. My question is what info did you give to the scammer? Because all I gave was my name and phone number, he then asked for my account information and that's when I hung the phone up and contacted Dasher support. So im curious of what kind of info you had to give them to hack your banking info?
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I had the first one happen. She texted me through the app saying I never delivered the food and was calling doordash, I asked her who she was and she responded “ dumbass you just delivered my food to my house,! They deactivated her account 🤣
👍🏾👍🏾
Perfect. We love to see it. In a perfect world, they'd alert Uber Eats, Skip the Dishes, etc. just to make sure the PoS doesn't terrorize any more innocent people who are just trying to make a living.
Brilliant!!!
I hade one customer peak at one item without showing me and insisted that she was missing something without looking at the rest of the order. The way she was so emotional about it I could tell she was trying to pull a fast one. She insisted I drive all the way back and get it. I was like sure 🤣. And a month later she still is waiting! 🤣
Haha nice
Patrick Gerth teejayx6?
@@mariuskamartinez2932 lmao
Go back after a year with the "right" order and apologize for taking so long
Lol
There is also a scam with these restaurant's not having the order ready, but put pick up ASAP for the courier/driver to come and pick up order. When you get there the order is not ready and they tell you that it will be another 5 minute's but you end up waiting for 15-20 minute's for an order that was labeled as ASAP. That wait has cost me money (orders) and has probably messed up any tips.
And then the customer wants to rate you low because of the merchant.
Not really a scam
Wing Stop's SOP.
yep, I just experienced this yesterday, I park illegally on a busy street blocking a fire hydrant with the ass of my car dangerously extending into the intersection too, because I thought I'd run in, grab it and run back out, as I usually do. Instead, it looked like they just started working on the order and it took like 15 minutes of stress for me, then I get customers texting me asking why it's taking so long.
@@mesofius ok that's your own fault 100% 100 times out of 100. Your not being scammed your being an idiot by believing just because you deliver food your allowed to break the obvious law. You stated yourself the laws you broke so here's the smallest saddest little violin playing the saddest little song just for you ....nowhere in door dash s instructions or manual does it say " now that your a Dasher, cringe, your allowed to park illegally so long as it just for a second"...I mean is there also a speeding clause in there cause I got a ticket yesterday but you'd never see me complaining that I was working for door dash and there's a scam where I got caught speeding......NEXXXT
I had my first scam happen to me. I’d heard of it before but brushed it off like “that won’t actually happen”. Anyway, I deliver food to the customer and hand it to the customer myself, brief little convo, shortly after, get a call saying customer never got the food. Now I take a screenshot of my gps when it shows I’ve arrived prior to exiting my vehicle. I love when it says leave at door because that’s another picture as proof I can take with the food on the doorstep, also, text the customer saying food is there and any reply saying thank you is more proof. Sad that we have to do this but I can’t afford to lose my source of income over a scam. Have to be prepared.
texting is the best idea. I like to text first and tell them I've arrived. It's almost as good as a picture because if you have to you can screenshot the text for support.
As a Dasher, it is my job to pick your food up and deliver it.
I treat a customer's order the same way I would treat my own. If the restaurant does not have the order ready, or I encounter any issues, I immediately contact the customer to let them know what's going on.
But verifying that you have everything in your order is something I am NOT GOING TO DO.
1. Most restaurants seal the bags. So if I break that seal to check for all items that are supposed to be in the order, that means I am picking through your food. Do you really want me to open your burger to make sure they didn't put mustard on it? And once the bag is unsealed a customer can claim you took something.
I normally do everything above and beyond, but I refuse to unseal bags.
Now, if a bad comes unsealed, I will take a peek to make sure the number of items match what I see on my screen, but that's as far as I'll go. And of course I'll make sure I don't forget things that don't come in a bag like drinks
Right. Even if they try and pull a fast one and grab the food from me when it directs I put it at the door I’ll tell them I still need a photo regardless that happened to me before they decided to come and get the food so I put handed to customer then they called and said they never received their order 😭 so ALWAYS get a photo if it directs you to do so.
@@lynnz2021 man it depends on the neighborhood. I found when I deliver to the working middle class and upper middle class, i never have complaints or issues, they always tip, always leave great comments. lol it's when I deliver to the lower low income or the upper echelon neighborhoods when I get some shenanigans. Whether it be "not delivered" or zero tip on their mcdonalds order.
I have never worked as uber or dasher or anything like that, and i have never used their services either, but it makes me so mad hearing about this things. Those companies should have a way to protect their workers from these scams.
Notice to viewers/dashers: DD support already has your information they need to do their job when they call. They won't ask for credentials. Only questions to resolve a support request initiated by you or a customer.
Not really, you actually have to provide credentials to avoid fraud.
Another scam - a former friend who introduced me to DD did this scam. She had her husband download the app, order a huge meal just as she pulled up to the restaurant (so that she'd be the Dasher the order was assigned to), then she'd pick up the meal, take it outside to her car, go back inside the restaurant and claim they forgot an item, pickup said item, then drive the whole order home (to "the customer" - her own husband). She'd drop the order off, sign off the app, pig out on the food, then husband called DD and claimed the order was never delivered. So they got 1. free food, 2. free extra item, 3. paid to deliver the order.
Obviously, I'm no longer friends with this person. Tanya A. in Peoria, Arizona, I'm talking about you!
DD would just deactivates the wife then cause they keep tabs on who accepts the orders...its called FRAUD
I ain’t gon lie you a bitch
Lmfao I like the last part Tanya A in Arizona I am talking to you. 🤣🤣 but that is messed up what they did.
Seems like a lot of work for a free meal.
Fuck Tanya
The first one happened to me for the fist time in my 1,900 deliveries , It was a african woman. She even had a camera. I knocked, she didnt answer. I left the food. She text me saying i didnt leave it and reported me. the delivery was marked as not delivered .... so sad how people do this to others . not knowing dashers have families to feed.
Yes it is unfortunate for us drivers
I agree 1st one happened to me last nite they never answered me no reply gave me a Fake address but I called corporate took pictures & reported as a possible scammer.
Same thing happened with me today🤦🏽🤦🏽🤦🏽🤦🏽🤦🏽🤦🏽
I have a dash camera....inside and outside.....I say...i am delivering....
Did she tell u to leave it at the door cuz I wouldn't accept food if you left it outside I could be in the bathroom or on a conference call
At least DD will call and ask what happened. I had to call uber eats one time because I got a notification about properly canceling orders. I called to find out why and the customer service rep and his lead lecture me for half an hour about taking people's food and not delivering. It didnt matter I have over 100 deliveries and all positive ratings. Shows how much they respect their drivers.
I think that they all should do at least 2weeks of full time delieveries before getting hired. So the whole company will know the basics n what other collegues are going through out there. Otherwise those ppl in the office generally would have no idea and let alone backing up the drivers in case of issues.
@@Ken4JCML 2 weeks of unpaid work? Nahh
@@IronIsKing
Paid of course. But their elites already just wanna use drivers if you look at the orders. So it dosen't matter.
I get tired of these type customer! You sit there and wait and wait on them and they wait until you get in your car before they come out! And they know they say hand it to them 🤦🏾♀️
A good way to avoid the second scam of customer picking up their own food is to not confirm pick up until you have the food in your hand. If you show up and its not there, then just wait for the restaurant to make it again for you. That is on them. I dont see how that scam even works.
Make sure to contact DD support once the merchant tells you the order has already been picked up. Support will contact the customer if they ever rec'd their order, of course the customer will lie & say they haven't. The merchant will remake the order & the scamming customer will basically get 2 orders for the price of 1. If they tell you to leave it at their door (as many customers request) make to take multiple pics & do your best to get the customer's address in frame of the pic. Good chance they'll lie again & claim you never dropped off the order.
Basically C.Y.A!
if it's not there but the restaurant knows they prepared it, I'm on the horn to support. CYA always when this happens.
Right I never confirm until I am in my car with the food ready to go
The 2nd one actually happened to me. But I wasn’t there when she picked up the order so I called customer service and told them that “the cashier told, the customer who ordered the food picked it up herself” the doordash agent looked it up and gave me half of the earning I was supposed to make. Some people are assholes but hey, it’s what it’s.
Just happen to me tonight
I ALWAYS show the customer name to every restaurant on my phone . The heat bag is not big enough for most orders in my area
If you have a GFS in your area they have a big red insulated bag that is big enough. For $4.95+ tax. If not, just Google Gordon Food Service and see if you can order one online. There are two sizes one is a smaller black one that still works better than doordash is bag and it's 495 also oh, and the other is the Big Red One. Good luck
2:00 that happened to me last night..literally minutes after dropping off the order I didn’t even get 1 whole block before I got the message saying the customer never got the order...I was pissed that these customers are so sneaky
I had a customer cancel his order about a minute before my arrival. I went ahead and delivered the order because what was I gonna do with the food and I was practically there anyway. I realized afterwards that he probably got free food. However, in this scenario I received full pay.
now there's the only scenario where I'm getting a free dinner. If the customer cancels an order after you pick it up, you are entitled to do with it as you please unless support expressly tells you to return it to the restaurant, which never happens.
Today I got a $5 order, usually I wouldn’t take that but the route was on my way home, and the instructions were to ‘leave it at the door and knock’ so I did so.
As I’m headed to my next order I get a text that I never dropped off the order??? Smh
Trichome Drippin take a pic for now on ! I’m out here also bruh ...
I always give them a minute to open the door. I don't drive or walk away from the door until I notice some movement. These people have their phones. They know where you are, They are usually waiting on ya, But even with the contactless delivery, by the time I turn around or pull off, someone's opening the door. I only had one where they didnt' answer when I pulled away, it had shakes, so I was like, shit hope they don't get left outside too long, but never had any complaints from that order, so I guess it was all good.
Same thing happened to me just yesterday! So I'm going to start taking pictures for now on. Due to covid-19 customers have been wanting their order left on the doorstep and either ring the doorbell, knock, call, or text. Protect yourself!
I take pic of the ordered and house number
Sameeee, took a cheap order thinking hell I'll just do it. Deliver to a person who was waiting outside the address (#sketchy looking house) and asked if I was DoorDash. Then support saying I didn't deliver.
I had a couple bad orders in my 4 yrs pt dashing where customers say the fries were tamoered with and another said something is missing after i delivered and one where the customer ordered twice according to restaurant same name and the address was not located but they kept trying to direct me to a house that was nit there i was a Lyft driver so i know how to find people. I went aroubd and around this block looking for this lady i think had a mental problem or a grudge on somebody using me to play it out and i had to call support. She kept changing the directions verbally sayibg shes next to the corner etc. That was weird. People are fools when they think you are the fool not realizing the wrong they do will catch up to them. Even the mgr at pick up said something was weird about that order becauae the same person called earlier and ordered.
Oh shit.. I’ve had a few missing orders! They would tell me it’s already picked up when I got there..
Had a customer steal their food a couple times from restaurants. I make sure the restaurant has my order at these restaurants before hitting arrived so that I'm not held liable for the order when the Dasher support cancelled it.
That’s a good precaution to take thanks
Stephen Willis absolutely! People: Never swipe arrived until you’ve confirmed the order is in fact ready and in your eyesight, if not hand. I don’t allow the “it looks like you’re close” nudge notifications rush me into swiping. It definitely covers your ass in case there’s a scammer involved. Best practices I’ve learned in years of delivering for Postmates, Instacart, SHIPT, and now DoorDash.
This is a good idea. Thanks for the idea.
The second scam multie times. Especially places like Chipotle where the orders are just left on a shelf with noone monitoring them. They usually dont call to report the order not delivered instead I get informes that the order was already picked up by the resturaunt. The annoying tjing about is not only am I out the money I thought i would gey for the order but now I have to call doordash and the customer (who I know scammed me) and wait for doordash to process half pay for me if I want anymoney at all for it. This takes another 30 minutes of my time.
I have been a victim of gh scams, where another gh driver, usually a man, picks up my order and never delivers it. It happened 5 times during the course of one year...
Wow didn’t realize this happens that often with GH
I thought the navigation shows where we stop and deliver.
it does & DD reps also can see your texts you send & receive thru the app too and if you called the customer
Yea I mean they should have the info on you. DD knows where you are. Why would it make any sense to drive 5-7 miles to someone's front door, and then drive off and not leave the food? It's not even worth your time or money.
Exactly
@@2332Stephen Thank you! lol. Burning gas for nothing? We trying to make money here! Haha
th-cam.com/video/dMosyz3CMGQ/w-d-xo.html
I always take a picture. Even when a customer says leave it at the door, then opens the door by chance (or whatever) and I hand them the food, I tell them I have to take a picture of the food in their hands with something identifying in the shot. I don't shoot their face as I respect their privacy, and I've never had anyone object. I just stay disgustingly friendly and talkative until the door closes, never giving them time to say anything but "thank you."
What if they don't let you take a pic with the food in their hands? Is texting them when you arrive at their place the only foolproof way to stop the 1st scam?
I just joined DoorDash and I'm very excited! Thank you for the advice and what to look for!
I had a lady double order on accident and then I called her first to see if that was on purpose..(she said no, I also told the restaurant to not make both) I called customer service and the agent canceled both orders but I had already picked up the order. So.. customer support said you can deliver it or not and you’ll get half of the deliver fee. I was already almost there when they told me this.. so I delivered it to her anyway.
She got free food. I could have kept it but I delivered it anyway. 😑
😅😅😅 she was lucky
Please to all dasher.... All order their said leave the food front door = Take a picture of your delivery. Only couple seconds can saves a big problem and waste of your time.
That's simple and safe.
Sometimes the customer saw me taking the picture of my delivery and that's a mean...
No problem for this delivery. Because they saw a have a proof. PERIOD.
Mine said leave at door under hand to customer. They lied and stole the food.
Good post. Scam 3 happened to me today. I fell for it. The new version is more complex. They are believable because they know the order you are going to so it sounds legitimate. After convincing you that they are DoorDash support They tell you that the app has been disconnected from a lot of dashers phones. They say that the order you’re on will be canceled and to pull over to a safe place so they can reset your phone in the system. Then they ask for the phone number and email. They tell you that they are texting authentication codes through the process and ask you to read them back. So that’s how they get around 2 factor authentication. They send a “temporary password “ by text. They send a password reset by email. Then they gain access and change the bank and fast pay accounts. They know every email and text you’ll get from the system and explain away each one and what you need to do to get back to work. It’s pretty slick. When I started getting orders and was concerned about my acceptance rating they even had answers for that. I’m quite experienced and I was scammed. Be careful out there. Most people are good but watch out for the evil ones.
how was this resolved? just happened to me... sadly
THIS HAPPENED TO ME
I guess that’s why you have to wait a week when you switch deposit info
Well they have now learned that DD has been purposely claiming drivers haven't delivered the food and deactivate the driver.
I had a DD driver deliver my order to the wrong person once. I was watching out the window for them and saw them go past my driveway. I figured they'd realize they had went too far and come back. A few moments later I heard another car start a bit up the road and the car went flying down the road. Obviously the driver had seen someone sitting in their car at the end of one of my neighbors driveways and assumed they were the customer. It was a big order ($50+) so I had no choice but to report it as not being received. I felt really bad for the dasher as this person basically stole from them. Since then I've started waiting at the end of my driveway for my orders. I think there should be an ID requirement to make sure food is being delivered to the right person.
So you literally was being a dick and got them folks fired cause you didn't want to come out the house to get your food. That's why us drivers don't like taking certain orders because it's not worth the risks. You could of easily called, flash your porch lights, or step outside but you choose to be a demon 👿😈 you act like they always come to your house and some of y'all's address is hard to read or find. Kudos i hope you sleep well at night 🙃
Another suggestion would be body cams showing us delivering to recipient.
I record on my phone the address and the door and the food if there is a no contact delivery. Then also take a picture through the app. I delivered a BK order where the teenage boy bolted outside and met me at my car and took the order. DD sent me emails that the customer complained they didn't order BK, but I replied that a teen boy came to my car and took it like he was expecting it. DD agreed with me. Thank God!!
If you LEAVE the food..take a picture of it,with an identifying feature like a doormat...and your foot..in the picture......then keep that pic
Way too much
This is why I take pics I don’t like leaving it on the porch
Smart 👍
Slipped my mind smh
BroskyWhoDatedHoski I did that the other day and the customer said I never dropped it off
Then I saw this comment about taking the pic realizing I should always do that
I don't understand why they put on the app to leave it on the porch yet they get mad when we do that. I had my first delivery last week and the lady put in the wrong address. Luckily she was waiting for me outside and saw. She's like, "you were just going to leave it outside?" I was like, "umm that's what you have on the app." Then sje started acting like she didn't even know about that app and she never put that. I was so pissed and nervous since it was my first delivery.
Luis people are fucking retarded
Another scam is you pick up delivery. Customer calls you to tell you that the wrong delivery address for them has been entered. They want you to deliver to a different address then what is in the app. If you deliver to new address. They will ask to leave at door. After delivery the customer will say you didnt deliver food to original address. Then they get a free meal. Dont go to new address unless customer support gives you the okay first or u will get scammed like this.
If they steal the order in front of me I will unassign from the order so it’s not on me
Smart
@@Gignation I know. I never thought of that.
how do u unassigne
I just seen a person try this it is common
How to protect yourselves against customers falsely saying they never got their order? I’m an instacart shopper also, just started and take photos of the groceries at the delivery address. Haven’t started dashing yet was getting ready to start tonight or tomorrow at lunch rush.
This happened to me on GrubHub platform but the customer rep didn't believe it
Oh wow 😲
This just happened in Minnesota (March 2020). Not to myself but to a fellow dasher who posted it in our Facebook group. So be aware it is still happening.
DoorDash has fixed the last scam. If your bank account info changes it takes a week for it to get activated. They will send you emails verifying all changed information. Also Dashers beware of apts where people will see your bag and act as though they r waiting for you. Always verify if someone meets you outside.
Thanks for the info. And good addition, people will try and take your order!
That’s why I deliver without the bag 🤣
@@Gignation lol I feel sorry for person to try and take the order by force from me
@BroskyWhoDatedHoski most if it dosent fit, I don't see any problems with it
The third scam happened to me, except they didn't ask for my password or email. What they did was text me a verification code on my phone and asked me to read it to them. They then changed my banking information and the phone number linked to my account.
This happened 2 summers ago when I did Uber. The third scam you specifically mentioned. It was quite creative at first. I accepted a ride request and on the way I Got a text saying to cancel that ride and pull over to contact support.
I then got a call from a NJ area code and I knew something was up. I answered and then they asked for my info claiming to be Uber Support. I said not a chance and bye! Immediately block the number
Well played! Didn’t realize this happened with Uber as well!
Once, I have had to back my "leave at the door" order...customer "claimed" they never got the food...I had the text and picture to back up that I HAD actually left the food at the door....
NOW, I take a picture of mailbox...apartment door....apartment name...as well as the food being left at the door.
Handing the food to the customer is a little trickier....could take a picture of the map showing destination reached....and any communication with the customer...
Here's an idea: call the customer at the restaurant...if you and that person have the same order....
Thank you for an excellent video...I APPRECIATE your candor...CLEAN COMMUNICATION...( no cuss words)....and no filthy music....I APPRECIATE THIS SO MUCH!!
Before i drop off any food. I always ask the customer for the name on the order.
I just had a customer order be stolen at American deli… called dasher support to report the order not being there and that a previous dasher picked it up .. apparently the dasher called and covered her tracks and got away with $100 worth of food😩 people really be doing some dirty stuff.
My least favorite thing about Doordash is that people give me low ratings for being late, even though I drive over the speed limit.
Haha fax it's like that even tho it's not your fault because the store hasn't made the order on time
Yep happened to be the other day
The scam #3 just happened to me, that’s why I’m here! I had no clue because I’ve only been doordashing for a month! I’m so sad because I worked very hard for those earnings!
Just happened to me tonight. Were you able to resolve your issue without being affected?
Happened to me too... what ended up happening? I just contacted them after realizing the money went to the wrong bank...
@@neelambinstock8715 same, what happened for you?
@@kingo4lyfe123 i ended up finding out that it was a scam within 10 min of the phone call and changed my password right away. Nothing has happened so far and I’ve continued to receive my earnings in the correct bank account
@@neelambinstock8715 ah, so you never lost any earnings glad to hear !
Exactly what happened to me and doordash did nothing even tried to dispute it still nothing I will NEVER work for them again!!!!😤😤😤😤
Don't give up. There are bad people every where. Just keep being a good person and you will make someone's day better.
Another scam arrive at wearhouse /factory.. verify address call customer no answer.. employee opens office door says will give to customer...then order gets reported not delivered
Someone actually stole my GH food carrier bag from my car at the park. I felt it necessary to tell some of the people at the restaurants to be sure to check names/order numbers so that this creep didn’t walk into a restaurant and ask for the order for a free meal. I loved that bag :( it was perfect for pizza.
That’s terrible hopefully smart of you to warn the restaraunt
I put my doordash carrier in the truck n ima keep it there with the card in it until I used it so nobody want take it cause 1 day somebody stole my purse out my car
Hi, unfortunately the 3rd scam happened to me Sunday! I thought I was taking to door dash support, they asked for my phone number and were able to access my account. They took my earnings, luckily not as much as I usually make😟. It's been 4 days and I still can't use my Dasher as her account. The tier 3 escalation department doesn't call me back, they say they're working on it but keep sending me emails saying my car is closed. I can't access my Dasher account because I don't think they changed anything back. I'm so frustrated with Door dash and their terrible Dasher support. I told them I was hacked and they don't seem to care.
SAME FUCK DASHER SUPPORT
1st one happened to me. Still remember his name. Customer named Jose. He ordered McDonalds. Order 3 happy meals and 2 cheeseburgers. I arrived to his place and he was waiting outside with his 3 daughters. I remember him because we even had a brief conversation and he seemed to be friendly but then later that night I received an email from doordash saying that “I will be deactivated for incomplete deliveries.” That was my last delivery and the only one from McDonald’s so I knew once support told me it was from McDonald’s that it was him. I had to explain to them and even told them the color shirt he was wearing even though they didn’t care. They did tell me that this is not the 1st time he has done it because they have the other times on his notes. Told me that they will be removing him from the app but that my rating couldn’t be changed. Had a 4.97 rating and because of his bad rating it went down to 4.87. Fast forward to yesterday I received an order and it was Jose just this time with a different last name. I recorded the whole drop off just Incase. I would share it here but I can’t upload a video in the comments. I don’t understand why people want to do this. They don’t know what that dasher has going on with his life. I have a full time job and I do this as extra but I would’ve been so upset if I would have gotten deactivated because a scum like him wanted to scam doordash for some free food
The second one, just say you picked it up and go go the customer house😂 complete it like you would and you'll be good. Had that problem before
You can't take a pic of the food at their door..
@@brianlee1417 I usually take a picture with my regular camera and send through text if it doesn't let me through the app
Oops just watched video again😂 this was 3 years ago
I wish their was a way to prevent all of this.
Body cam
if i see a name such as tamika or jammal or something very tiki ooga booga, i will not accept this order
i had the second scam happen to me on postmates, they ordered from a restaurant a block from where they lived. they got there before me and told the place that there was a problem but that was their food. i got there and told them they had been scammed by the college student. so i pressed that i had the food, drove to their building and completed the order..sorry scammer..you paid in the end..laugh is on them. happened once in 2 years.
Nice work 👍
Happened to me too!
In downtown LA the restaurants scam you. You go into pick up they tell you the order already got picked up then they tell the app you ran off with the food. Stay away from china town especially.
I got 2 scams in my first day deliver. When I came to pick up order. They told me that order picked up. One of costumers calls me and say that he didn’t get his order. I then have to call postmates to let they know what happened. They then canceled deliveries and blocked contact between me and that costumers. I have no idea
lol . u sound like a bitch
Damn they grimy
I always take pictures of the food at the house, better to be safe.
THIS!!!! Always always always ALWAYS!!!! ....take pics of your food!!!
Came here because I just an email from DD for not delivering customers food & I would face deactivation if I fail to respond. This was my last order of the night & an add on from another pickup at Cheesecake Factory. Customer meet me at the door but I was suspicious of the house being kinda rundown & 7 cars in driveway, usually Cheesecake Factory has me going to nicer places & they tip, this customer did not! Viewing my dashcam, clearly my google maps talk instructions can be heard saying I arrived at their address & I can be seen taking the yellow CF food bag out of my car for delivery, I don't use DD bags unless I have multiple bags. I did call DD phone support & they said my status is ok but one more non delivery & I'm done. I told DD this customer is scamming DD but they said it's too late because DD credited back the customer. I feel so violated & want to go back to customers house to break all the side mirrors on their cars...I wish DD had a rating system like Lyft where I could give this customer 1 star & warn other dashers.
Sucks that happened.. A customer rating system is needed.
I filed a police report just in case another dasher gets scammed at this address. Thanks for your channel & should have passed on this order since it was less than $5. Lesson learned, thx again
I understand the situation. This happen to me couple time as a Door Dash Driver especially when the message say “Hand It To Me”. I alway wear my Go Pro Camera and won the cases.
Why people gotta be criminals ??? 😩😩😩😩
Simple, crime pays. The FBI could get involved to very easily solve and prosecute bank & wire fraud. They, the FBI, know from the info DD could give them, false routing & acct number, exactly who the low life is and when it occurred.
One person did it to
Me on a huge Walmart order , I told dd it was a scam . I got a call as soon as I let her home , was able to describe her to a T and told them exactly what her home looked like in the entrance area as I delivered the groceries . Walmart called and I told them the same , she was trying to get over .
Bums
it's the entitlement syndrome, everybody things the govt., boss etc. owes them something for nothing.
bc its fun
We have a lot of drivers at a Chik Fil A in our area. The restaurant puts the mobile orders on a shelf where drivers just walk up and take “their” order. Now and then I get a huge order and when I get there the restaurant says the order was picked up an hour ago and I am like the 5th driver to show up. My best guess? The first driver showed up stole the food and canceled the order. No way to verify anything. The restaurant needs to check each order and have the driver push the “picked up” button.
I had a potential scammer. The customer contacted me asking if I could order more food, pay for it and they would pay me when I dropped off their original order. Needless to say she didn't get the extra order.
I am a driver. But the 1 time i ordered as a customer i tried to order a drink and there was no option. I asked the girl if she would stop and get me one and i would try to either modify my tip if i could or i could venmo her some extra. If not it was totally cool. She ended up stopping at the gas station and spending her own $2 for my drink. I had already tipped like $4 i think. And then I venmoed her an additional $5 while she was still in my drive way.
They wouldn't have gotten any food at all from me, unassign
Also customers adding items on the description area for extra food.
Yea very frustrating when they do that
@@Gignation Have seen that one done. They did it so they wouldn't have to pay for extra cheese. Than they call skip back and say order wrong demand refund or order remade. Skip takes customer side yet xtra cheese clearly marked on menu when ordering. Restaurant owner got in yelling match with skip over this. They are looking to dump skip come fall as these guys at customer support are fools at times.
FBI AGENT I have had this happen a few times now. On the order it clearly stated 5 piece chicken nugget and the notes they asked for 10 pieces I simply contacted support asking them to clarify with the customer which they wanted.
@@DS-gu9dx exactly! but some times l would get them that extra within reasonable amount because most times whatever they ordered totals to way less than the amount it say as doordash's total. A lot times l don't mind because doordash's prices are off and over just for the sake of my rating.
Oh. and another thing sometimes it's not their fault , doordash has the menu on the app all f'ed up to were they cant select it on the app and have no choice but state it on the descriptions, in that case is doordash's fault and expense especially with 🍗 KFC chicken 🐔
I recieve quite a few "wrong addresses" "oops here is my real address" (always 7-12 miles farther) calls and texts from customers who claim they couldn't get support to fix address and they will tip in cash. I complied once, got the "I added a tip in the app" lie at the door :/
Thank you for your videos.
Never. Ever go to a new address unless DD asked you too :)
Don’t EVER do that. Contact support RIGHT away. That customer was wrong
Goodness Gracious call support BEFORE you navigate to the “new” address! You will be compensated based on the difference in distance between the two...ALWAYS contact support FIRST.
@@natural75beauty75 Back when this happened I had long since been blocked from access to the "chat with support" option on the app. After using the function 3 times in one day I found myself blocked from that option after that day. But thank you for reply 😁
I did it once. Ended up with a $20 tip
I don’t know if this has already been said or not. Number 2 is not really a problem,because even if you hit arrive you don’t hit pick up until after you receive the food. I have had several that I get to the restaurant and the order has already been picked up. All you have to do is call dd and they call or try to call either way you still receive half pay and all is good!
Any foolproof way to stop the 1st scam?
I had two of the three scams mentioned attempted on me, both failed miserably for the scammer. First, I had a customer claim I did not deliver his order. That was until I provided HD (1080p) Dashcam footage and GPS tracking info to driver support. I got video of me pulling up to the guy's house, him carrying the food into his house, and it was all stamped with GPS coordinates and timestamp. I would have loved to have seen the look on the customer's face if support showed him the video. Second, I had the third scam mentioned in the video tried on me as well. This was defeated by a simple rule I have... personal info is only given out face to face or a method I initiated (such as in app driver support chat). I don't care what they tell me (or how rude they are)... the info is not being given out. I recommend a dashcam and adobting the no info policy.
Robert Stoehrer that first story is gold.
Please recomend a dash cam
I got food free three times made them set it on my step I'd wait three hours or three days and get reimbursed instantly lol $100 worth a food then I'd make a new account and repeat free food
donald jones hobo ass
@@donaldjones318
So you're proud of being a thief?
Do you guys not take a picture of the order ? I always do it
Really nice rundown. Some people in my neighborhood talk about creating and using a bunch of new accounts to order food from apps. I'm curious, why would they do that?
As a handyman... When I run into a suspicious assignment, I have a body camera that I use. For example, homeowners will give me permission to enter their homes while they are gone and then could say i stole or damaged something. I'm looking for a new, better, body camera if you have any ideas. Thanks.
That’s a really smart move Rene, always have to protect yourself. I think if you create multiple accounts you could get use the new DoorDash promo code to get a free meal each time (not sure what this requires, just a separate email - or also a new name and new bank info) probably only an email as DoorDash wants to boast to shareholders that they have more market saturation so they make this easy! Almost added it to the list because these customers aren’t tipping, but it’s not like dashers see the tips anyways!
Haven’t used any body cams so can’t help much there, sorry dude
I never go into their homes. Never cross that door way.
New avccount gets u $20 free bonus $ but u problly need a new credit card so it cant go on forever
@@ewalker1057
If you had actually read what was said, the gentleman that asked about a better bodycam is a handyman. He works inside people's homes. Try to keep up.
I am very new to this gig, but I learn quick, yo! If there is an issue with their order, I text doordash and the customer immediately. I also text them when I'm on my way to their residence with a disclaimer that "...due to Covid-19 precautions, the bag is sealed at the restaurant and we are not allowed to open it to check contents. If there is an issue with your order upon receipt, please call customer service for correction." Once I reach the address, I text them and let them know I've arrived and that "as soon as I find an available legal and safe parking spot( because I ain't gettin' no ticket over this bs....) I'll be right up!" Most customers will usually text back "thanks!" or offer to come down. Oh, and I take pictures of EVERYTHING, baby!! Even on the "hand it to me" orders. Before I hand it to tem, I take a picture of it in my hand with their address in the in view if possible. If I have the time I also text him where it was left. Now, I know there will always be those steaming piles of excrement out there trying to get a free meal regardless, but it pays to cya..👍👍
Good video man! Nice Wrangler!
Thanks dude! Really need to pull the hard top off it’s been 80 degrees all week in Seattle!
Gig Nation You must spend the rest of your time at the gym? You look great in short sleeves, you might get some big cash tips!
I’ve also had a man say his order was missing items.. he asked me to go to the restaurant and buy the items for him.. and he would give me $20 for it. Which.. I did do because the burger was $3.
Thanks for the tips! Imma try them all
HAHAHAHA
Also what should I do for the second kind of scam?
*I can confidently vouch for Mr Alvin he just got my account reactivated also.. Thanks to alvinspytools on telegram*
You give great content.
Sometimes when I was doing Rideshare I would not answer the phone. I am starting to think maybe I should do the same with doordash. People always want to call you with some stupid shit.
I will be on the lookout
This happened to me today I made my delivery to that trash house they told doordash they didn't get there food I want be going to place again..
They need to add a note to the customer background too so if the same customer is saying that their Food wasn't delivered over and over they should too block that customer from ordering from them instead of just thinking it was the dasher
Have you been the victim of a DoorDash scam?
Facts!! Customers have reported missing items OVER AND OVER again smdh
& my mom drove a couple years ago and she gave her info to a phisher! They changed the bank info and cashed out her earnings. She ended up getting reimbursed, but shortly after is when they started the 7 day verification process of changing bank info.
They DEFINITELY need a speedier process than 7 days. Either 2FA like you said, or some other method.
Wow that’s crazy it took 7 days to get reimbursed, DD can do better!
No but I haven't done it that long.
I fell victim to the last one not too long ago, told me that the customer cancelled the order and then said that if I got 5 more orders then I would get a 100 dollar bonus, didn't think anything of it because I thought that they were doing a promotion, so I gave him the information and he stole all my money, jokes on them though, I got their bank account number and their phone number and reported them to the police, so they will get arrested if they try it again
Yooooo. "Victoria" when I was about 50+ deliveries in.. 1 tea drink order.
I grilled the place, wondering wtf happened to my order.
"Sorry, it was already picked up." they said. 15 seconds after accepting.
I was sitting in the same parking-lot, I even contacted DD,
and they said "we will help you next time". I cancelled the order quick,
thinking it may help the customer get another driver to get it to her.
It may have gotten me the lonely 2 star rating, and 97% "comp rate".
Even though, I think DD did me good, and it vanished a couple days later..
It's been racking my brain ever since, and it was a super close delivery. 😅
All my percentages after 100+ deliveries are 99%/ 27 five stars, and 1 four.
It took me a LONG time to get my "on time or early" down 1%..
and that happened today, with a Chinese food restaurant. 😅
Still got a REALLY nice tip for being straight forward to the customer.
Hi.I'm a Dasher in Windsor,Ontario,Canada.Thanks for the great info! What is the name of the mileage tracker you mentioned in your video about the 20 mistakes we're making? Thanks!
its called Stride
I believe I might have had the second one happen to me just the other day. I got an order to a restaurant shortly before it closed Not 2 minutes later the customer called and asked if I was lost finding her house. I had not gotten to the restaurant yet, which I told her. A few minutes later she texted saying that according to the restaurant the order had been picked up. I got to the restaurant and the order was gone. The restaurant refunded her money so she got what she wanted. Free food
But you accepted that you" picked up the order and verified its contents" before you were handed the order? that's a big nono. I don't accept any order until that big and the receipt are on the bag and I am walking out the door with it. Fck that.
I dont have to worry about this when my bro's are stoppin' by & I order alcohol. They ask for my ID they are good to go.
That second one has thankfully never happened to me... but now it scares the shit out of me 🙁
Love the new name!! So dope!
Thanks man!! Need to have ya on the channel soon!
@@Gignation This week!
Good stuff will hit ya up soon!
One time I got an order and went to pick it up at Buffalo Wild Wings and when I got to the B.W.W I asked for the order I was picking up and they said that someone had already been there saying they were there for the same order that I was... it was sketchy but I proved that I was the correct person to pick up the order and got the order and delivered it to the customer, but ya some people are sketchy man
they wont send money for 7 days after changing the account. even with fast pay. so youll get an email saying your saying your bank account has changed and then take action from there. they did fix that last problem. its pretty much your own fault at that point.
Ok good to hear they’ve taken some steps to prevent fraud
That is exactly why the have the 7 day policy on instant pay
Yes any changes debit card or direct deposit you will not be able to have access for 7 days
Just wanna say the scammers have figured out how to get around this If you use DasherDirect at all
I pay attention to every little detail on DD and Uber food deliveries. Now I absolutely decline deliveries to low income areas. I’ve experienced all the above. But I am super proactive and call support when I something doesn’t add up.
If DD is is legit calling you it will be An 855 number from the call center in the Philippines. The 650 is the customer contract number. If you figure out it’s an obviously shady customer before you get there and giving you crazy calls or texts non complete the order and move on. They can’t contact you after a reassigned and they can’t rate you.
Nice good advice John
So if you show up and the order is gone already I presume you call driver care right then and there from the restaurant? The restaurant was defrauded not us.
xyz987123abc I have never run into that
I had a situation where I accepted an order from Wendy's. When I arrived there, the manager told me that the order had been picked up. It turns out someone who pretended to be a dasher, deassigned that order and kept it for herself. I called customer service and the person whom I was picking up for and explained what happened. Customer service contacted me stating the other person was not a dasher and she hacked into another person’s account. Even I though I accepted the order which was $8.55, I still got paid in full and the customer was reimbursed as well. As far as the hacker, she’s serving jail time for 14 years.
0:03 supposed to Show what we can do about 3 scams
2:51 scam 1 can't do nothing about it (then what's the point)
5:19 scam 2 You have to catch them redhanded (nothing you can do)
7:06 Finally useful info Doodash won't get pwrsonal info over the phone to do t give it out. Other than that, this video tells us nothing but stuff you already know' You can be easily deactivated due to scams. Thank me later for saving 8m 27 seconds of your life.
Yea I just got my first violation, the customer went in there app& marked they didn’t get the good!! I went straight to the chat & told the agent their name, address & the food they got. The agent called the customer & he got MAD that they called him, but he ADDMITED he got it lol!! Yet even tho the matter is settled, it still shows on my account. It stays in there regardless until I go another 100 deliveries without a violation then drops off. THAT pisses me off
Fortunately never ran into any of these. Did have case of a drop off at an empty house with some dude across the street I’m pretty sure took the food. You could just tell it was a shady situation, I took pics of the address and the food. Never herd a word about it after
Nice sounds like you’ve been lucky 👌🏻
Gig Nation it’s not really luck. It’s more experience and understand what yore dealing with. You’re topic is extremely helpful. People need to know the games being played
Experience helps a lot you’re right
3rd one just happened to me. Someone called claiming to be support and I needed to reset password to avoid fraud. so pissed they went in and changed my bank account info. I'm not sure if they have my personal bank account info now
If they ask for email or password. Hang up
DeliveryDriver DD can ask for an email but certainly not a password. The send resolution via email so they will ask you to verify the address
DeliveryDriver if they ask for any PERSONALLY IDENTIFIABLE INFORMATION (PII) hang up! Not getting any of my 🥧! 🤣
Biggest one is that damn “hand it to me” order but the notes say “leave it at door”
Your cold soulless stare distracted me from anything that you've said.
I tried to get scammed today. I got an order but while on the way to the restaurant I got a call from the DoorDash area code. He said was from DD and said the payment service was changing over the next 3 weeks. He said he’d call me back and called from a Louisiana number. Tried to get my bank account info. I hung up on him and reported to the FTP.
I legit watched this video yesterday and had my first “wrong address” call today
SCAM example #3 just happened to me on 12/4/22. Luckily, I felt uneasy about it and looked it up this morning 12/10/22 and fixed it. My banking account info was changed. I reset password and changed my info back. Be vigilant my DD brothers and sisters. Good luck out there. Great video and thanks for having our backs!!
Question Scott. Because I had this attempted on me today, but felt fishy about it. My question is what info did you give to the scammer? Because all I gave was my name and phone number, he then asked for my account information and that's when I hung the phone up and contacted Dasher support.
So im curious of what kind of info you had to give them to hack your banking info?