I recommend educating your dealers about how to get this system. I purchased a 2021 Montana 3791rd in June and Camping World has no idea how I can get it installed. Nor do they know anything about the supposed Jaboni solar prep already installed. I emailed Keystone directly how to get it and was told (weeks later) that I had to ask the dealer.
Good morning, and thank you for your feedback. We are sorry to hear this has been your experience. We are certainly here to help our dealerships as needed. We do have a fully staffed technical dealership support team here at Keystone RV. The dealerships are able to call in to them directly to receive any help or direction needed to assist them in their efforts to get you taken care of. We also have a dealership portal, with training resources, announcement board and other useful information where they can gain assistance. Thank you again for your feedback.
@@carolusmagnus6917, thank you for your response. Customers can contact Keystone RV directly. In fact we have an entire customer service department dedicated to our customers. You can reach the Owner Relations team Monday - Thursday 8am-5pm and Fridays 8am-4pm, all times EST. The number is 1-866-425-4369. Please have your VIN when you call so they can pull everything up for you! Thank you.
@@KeystoneRVCompany As stated in the original post, your customer service rep told me I had to find out from the dealer. Also, what is Keystone going to do for people who already purchased 2021 fifth wheels with the Jaboni "solar ready" system? Can we get a discount on the Solar Flex?
We will never buy another RV through Camping World again. We have a 2019 Cougar Half Ton TT and they like to make the sale but not service it like they should. They are not interested in going the extra mile for the consumer unless you purchase their 3k warranty. Glad we can contact you for information. We plan to use a portable solar system in ours as it has the solar hook up.
I’d like to know how you justify your pricing on the upgraded packages. The way you’ve priced them I can buy every component at full retail, pay an installer to install it all and still come out thousands of dollars ahead.
Hello Jet! Thank you for your inquiry. We believe you should speak to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly.
If I can run the AC off solar as a backup that's incredible. And keep a 12v refrigerator and water pumps working off battery power? It sounds like a step up from the 100-200 watt systems on most RVs. I'm looking at the Passport models. Hard to believe that you can deliver, but it sounds like you can. You'll definitely be hearing from me. I want to be able to boondock. My priority is to stay cool, keep the food cold, and stay clean (water pumps...).
Hello David! We are here to help with any questions you may have. You may reach out to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly. Thank you.
@@2LStews Looks like the posted URL has the closing parentheses included. On the 404 page, you can edit the URL to take out the last character, it will go to the proper page.
I bought a 219BH Passport and it is solar ready with the 200W. I bought an 115W ZAMP expansion panel and the parallel splitters, all good! but then when I was going to install an inverter... So, I removed the "future inverter location" box and a 20AMP yellow Romex wire appeared, no ends, is a loop so it comes out of the wall and goes back inside the wall. I don't see any other wires (to the battery) but the converter is next to it so perhaps I may wire it directly to the LOAD connectors in the converter which bypasses to the battery. My guess is that it goes to the main panel because is a 20AMP, but it seems to be tied on both ends, like feeding between outlets, which is unlikely. How do I find pictures or instructions on how to deal with the ROMEX loop? I was expecting a terminal or end of the cable and two cables to the battery disconnect manifold. The owners manual reads that is "pre-wired for seven outlets" but I pull and both ends seem to be connected unless it is snagged and I am too afraid to pull hard. My thing is that taking the wood paneling off to check ruins the fun or benefit of the "pre-wired" feature and it may be a mess. So, I need to know what to do with that Romex protruding out of that hole like an intestine. I did chat with Keystone when the chat popped up while I was going through the online menu, but the girl in the chat had no idea and when I asked for a diagram, like the blue prints of a house, she said they don't send those to customers! Not even the roof plan to see where the joists would be for the solar panel brackets. Is just an electric diagram, not a company secret because anyone can buy an RV and reverse engineer it. Besides, all I need is to know where does it go or comes from, is there a fuse, and what is the purpose of that Romex. I could test the wire but would have to cut the insulation. I can email pictures but I don't know how to upload them here.
Good morning! We do appreciate your inquiry. There are several things to keep in mind and so we will give you the best feedback we can based on the information you provided in your comment. Yes, the wiring is looped and we do NOT recommend pulling on it. It’s a simple receptacle circuit, which we do not label or have any schematic to provide to help you in your efforts with that. For safety reasons, we do not recommend RV owners to work on their 120V system. We do not have a video for the installation of the inverter for this reason as well. What we can do is refer you to a local authorized dealership for assistance with installation of the inverter itself. www.keystonerv.com/find-a-dealer. They will be able to guarantee their work, and you’ll have the peace of mind knowing it was completed by an authorized location. We also have a team here on the dealership service side for support if needed. What we can advise regarding mounting of the solar panels is that the roof is 3/8” decking, and the panel can be installed pretty much anywhere on the roof where there is room as long as your cables near the port, typically within 3’. We hope this information helps you in your efforts. Thank you!
Hello Mike! Depending on how you will be using your unit will depend on what SolarFlex package you should go with. We believe you should speak to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly. Your Montana High Country dealership will be able to give you pricing on each package.
@@johnr8439 Hey there! This could be popping up depending on what browser you are using as some may give you that error message. I would recommend using google chrome to see if this helps. If not, please reach out to us directly and we will be more than willing to assist you further. Thank you!
Hey there! Unfortunately, if you have an older unit you would not be able to get this new solar flex as this is hard wired in during manufacturing. Depending on the model and year of your unit, you may have a solar prep already that would still give you the option to have some solar! I would reach out to your selling dealership or a local keystone authorized dealership to see about adding some solar to your unit. Should you have any further questions or concerns please do contact us at 866-425-4369. Thank you!
My front end of my 2006 24' aluminum' toy hobbi is rotting out, could I get an engineer to look at it to upgrade the front end to be a solar power source!!
Good afternoon, because of the age of your unit, you may want to consult your closest authorized dealership on their repair recommendations. Thank you.
We just bought a 2021 Passport 268BH which came with factory solar. I assume this is for the 12v only fridge? Saddened that the inverter only works on a few outlets and there is no Bluetooth for the charger. Annoyed the dealer told me all outlets were powered by the inverter and that they gave us the cheapest wet battery ever!
Good morning, we are sorry to hear this has been your experience. Some of the outlets are inverted but not all, you are correct about that. The refrigerator would be part of that as well. If you have more unit specific questions about your RV, you can reach out to our retail team directly and they can get you the answers you may be looking for. Our number is 1-866-425-4369 and we are open Monday through Thursday 8am-5pm Fridays 8am-4pm, all times EST. Thank you.
Good afternoon, in an effort to answer this for you, you'd need to contact our customer service team Monday - Thursday 8am-5pm and Fridays 8am-4pm with the last 8 digits of your VIN for them to verify if your unit is prepped for solar or not. The number to reach them on is 1-866-425-4369. Thank you.
Good morning, the Solar Flex 200 does not come with an inverter, however it is prepped for one. Should you install one, then the refrigerator outlet should be one that is prepped as well so that way you can use it in transit. For unit specific questions, you may call our retail team with your VIN at 1-866-425-4369. Thank you.
Campsite possibilities will be extremely limited if the rv is equipped with a residential or 12v compressor refrigerator. The day the gas/electric refrigerators are phased out I’ll be done
You would be surprised how energy efficient the new 12volt compressor refrigerators are. There are so many advantages over gas absorption refrigerators that Dometic and Norcold likely won't be making them at all in 5 years. A gas absorption refrigerator installed in a slide box requires 12 volt fans to vent it. Those fans consume more power than a 12volt compressor refrigerator.
@@mattchristensen882 I’ve seen many reports on how the dc refrigerators deplete the batteries in a single night. DC refrigerators are going to need a bank of heavy batteries or very expensive lithium batteries in order to dry camp more than just a few days. I’d rather keystone pre wire and let the user decide whether or not to add panels to keep the costs down. The RV industry is quickly becoming the new Disney…affordable to the rich. But hey, who cares about cost when it’s so easy to get 12-20 year loans on a RV that most likely won’t survive the length of the loan. Keep the gas! Solar only works in the sun and that means you’ll have to park in the sun and if you’re relying on solar to power you’re going to get pretty warm doing it. Never rains or cloudy either…I’ve been stuck entire weeks in the rain. Solar isn’t going help much doing that. Don’t get me wrong as I like and use solar but my gas appliances are key to staying off grid for long periods.
@@daveb.8692 Good morning, we appreciate your feedback and discussion here. We will provide your feedback to our product team for their consideration as well. Thank you.
Keystone solar prep is a joke. They have two wires running from the roof. That's it. Nothing going to the batteries. Same with inverter prep. Also solar flex is not standard on all travel trailers. I just bought a 2024, all it has is the wires fromm the roof, no panels, no charge controller, no inverter.
I recommend educating your dealers about how to get this system. I purchased a 2021 Montana 3791rd in June and Camping World has no idea how I can get it installed. Nor do they know anything about the supposed Jaboni solar prep already installed. I emailed Keystone directly how to get it and was told (weeks later) that I had to ask the dealer.
Good morning, and thank you for your feedback. We are sorry to hear this has been your experience. We are certainly here to help our dealerships as needed. We do have a fully staffed technical dealership support team here at Keystone RV. The dealerships are able to call in to them directly to receive any help or direction needed to assist them in their efforts to get you taken care of. We also have a dealership portal, with training resources, announcement board and other useful information where they can gain assistance. Thank you again for your feedback.
@@KeystoneRVCompany That's the problem. The dealership can't be bothered to find out. Why can customers not contact Keystone directly?
@@carolusmagnus6917, thank you for your response. Customers can contact Keystone RV directly. In fact we have an entire customer service department dedicated to our customers. You can reach the Owner Relations team Monday - Thursday 8am-5pm and Fridays 8am-4pm, all times EST. The number is 1-866-425-4369. Please have your VIN when you call so they can pull everything up for you! Thank you.
@@KeystoneRVCompany As stated in the original post, your customer service rep told me I had to find out from the dealer. Also, what is Keystone going to do for people who already purchased 2021 fifth wheels with the Jaboni "solar ready" system? Can we get a discount on the Solar Flex?
We will never buy another RV through Camping World again. We have a 2019 Cougar Half Ton TT and they like to make the sale but not service it like they should. They are not interested in going the extra mile for the consumer unless you purchase their 3k warranty. Glad we can contact you for information. We plan to use a portable solar system in ours as it has the solar hook up.
I bought a 2022 Cougar 355FBS, and the dealership didn't show me anything on how to operate the solar.
I have a 2018 cougar 22 RBS is the plug on the side useless or can I get any value out of it?
Good Morning! These are great as you can plug a solar panel into this and add a controller to have solar on the unit!
I’d like to know how you justify your pricing on the upgraded packages. The way you’ve priced them I can buy every component at full retail, pay an installer to install it all and still come out thousands of dollars ahead.
Hello Jet! Thank you for your inquiry. We believe you should speak to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly.
@@KeystoneRVCompany clicked on the link and got a Page not found error.
@@jetdriver I am sorry about that. Let us know if this one works for you. www.keystonerv.com/shop-at-home
They want almost $700 for just a 100 watt panel.
If I can run the AC off solar as a backup that's incredible. And keep a 12v refrigerator and water pumps working off battery power? It sounds like a step up from the 100-200 watt systems on most RVs. I'm looking at the Passport models. Hard to believe that you can deliver, but it sounds like you can. You'll definitely be hearing from me. I want to be able to boondock. My priority is to stay cool, keep the food cold, and stay clean (water pumps...).
Hello David! We are here to help with any questions you may have. You may reach out to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly. Thank you.
@@KeystoneRVCompany Link is broken - "404 THIS PAGE COULD NOT BE FOUND"
@@2LStews Looks like the posted URL has the closing parentheses included. On the 404 page, you can edit the URL to take out the last character, it will go to the proper page.
I bought a 219BH Passport and it is solar ready with the 200W. I bought an 115W ZAMP expansion panel and the parallel splitters, all good! but then when I was going to install an inverter...
So, I removed the "future inverter location" box and a 20AMP yellow Romex wire appeared, no ends, is a loop so it comes out of the wall and goes back inside the wall. I don't see any other wires (to the battery) but the converter is next to it so perhaps I may wire it directly to the LOAD connectors in the converter which bypasses to the battery. My guess is that it goes to the main panel because is a 20AMP, but it seems to be tied on both ends, like feeding between outlets, which is unlikely.
How do I find pictures or instructions on how to deal with the ROMEX loop? I was expecting a terminal or end of the cable and two cables to the battery disconnect manifold. The owners manual reads that is "pre-wired for seven outlets" but I pull and both ends seem to be connected unless it is snagged and I am too afraid to pull hard.
My thing is that taking the wood paneling off to check ruins the fun or benefit of the "pre-wired" feature and it may be a mess. So, I need to know what to do with that Romex protruding out of that hole like an intestine. I did chat with Keystone when the chat popped up while I was going through the online menu, but the girl in the chat had no idea and when I asked for a diagram, like the blue prints of a house, she said they don't send those to customers! Not even the roof plan to see where the joists would be for the solar panel brackets. Is just an electric diagram, not a company secret because anyone can buy an RV and reverse engineer it. Besides, all I need is to know where does it go or comes from, is there a fuse, and what is the purpose of that Romex.
I could test the wire but would have to cut the insulation. I can email pictures but I don't know how to upload them here.
Good morning! We do appreciate your inquiry. There are several things to keep in mind and so we will give you the best feedback we can based on the information you provided in your comment. Yes, the wiring is looped and we do NOT recommend pulling on it. It’s a simple receptacle circuit, which we do not label or have any schematic to provide to help you in your efforts with that. For safety reasons, we do not recommend RV owners to work on their 120V system. We do not have a video for the installation of the inverter for this reason as well. What we can do is refer you to a local authorized dealership for assistance with installation of the inverter itself. www.keystonerv.com/find-a-dealer. They will be able to guarantee their work, and you’ll have the peace of mind knowing it was completed by an authorized location. We also have a team here on the dealership service side for support if needed. What we can advise regarding mounting of the solar panels is that the roof is 3/8” decking, and the panel can be installed pretty much anywhere on the roof where there is room as long as your cables near the port, typically within 3’. We hope this information helps you in your efforts. Thank you!
What unit you recommend for the Montana High County 295RL Fifth Wheel ? And price ?
Hello Mike! Depending on how you will be using your unit will depend on what SolarFlex package you should go with. We believe you should speak to one of our sales dedicated personal shopper’s. Please follow this link (www.keystonerv.com/lead-activity-forms/shoppers-konnection/) and one of our team members will reach out directly. Your Montana High Country dealership will be able to give you pricing on each package.
@@KeystoneRVCompany This link comes up with an error message...
404
THIS PAGE COULD NOT BE FOUND
My Camping World dealer won't help and now it seems you guys are struggling too
@@johnr8439 Hey there! This could be popping up depending on what browser you are using as some may give you that error message. I would recommend using google chrome to see if this helps. If not, please reach out to us directly and we will be more than willing to assist you further. Thank you!
@@johnr8439 What are you referencing too that your dealership is unable to assist with?
Can we get one of these systems on an older model 5th wheel? We are looking at adding solar.
Hey there! Unfortunately, if you have an older unit you would not be able to get this new solar flex as this is hard wired in during manufacturing. Depending on the model and year of your unit, you may have a solar prep already that would still give you the option to have some solar! I would reach out to your selling dealership or a local keystone authorized dealership to see about adding some solar to your unit. Should you have any further questions or concerns please do contact us at 866-425-4369. Thank you!
My front end of my 2006 24' aluminum' toy hobbi is rotting out, could I get an engineer to look at it to upgrade the front end to be a solar power source!!
Good afternoon, because of the age of your unit, you may want to consult your closest authorized dealership on their repair recommendations. Thank you.
We just bought a 2021 Passport 268BH which came with factory solar. I assume this is for the 12v only fridge?
Saddened that the inverter only works on a few outlets and there is no Bluetooth for the charger.
Annoyed the dealer told me all outlets were powered by the inverter and that they gave us the cheapest wet battery ever!
Good morning, we are sorry to hear this has been your experience. Some of the outlets are inverted but not all, you are correct about that. The refrigerator would be part of that as well. If you have more unit specific questions about your RV, you can reach out to our retail team directly and they can get you the answers you may be looking for. Our number is 1-866-425-4369 and we are open Monday through Thursday 8am-5pm Fridays 8am-4pm, all times EST. Thank you.
We just bought a 2021 couger it didnt come with solor. It is pre wired. Was it supposed to have solar?
Good afternoon, in an effort to answer this for you, you'd need to contact our customer service team Monday - Thursday 8am-5pm and Fridays 8am-4pm with the last 8 digits of your VIN for them to verify if your unit is prepped for solar or not. The number to reach them on is 1-866-425-4369. Thank you.
Would the Solar Flex 200 run the refrigerator while driving down the road?
Good morning, the Solar Flex 200 does not come with an inverter, however it is prepped for one. Should you install one, then the refrigerator outlet should be one that is prepped as well so that way you can use it in transit. For unit specific questions, you may call our retail team with your VIN at 1-866-425-4369. Thank you.
Yes you can. I have that setup. It can run off solar without being hooked up and run while hooked up drawing power from the vehicle.
Campsite possibilities will be extremely limited if the rv is equipped with a residential or 12v compressor refrigerator. The day the gas/electric refrigerators are phased out I’ll be done
You would be surprised how energy efficient the new 12volt compressor refrigerators are. There are so many advantages over gas absorption refrigerators that Dometic and Norcold likely won't be making them at all in 5 years. A gas absorption refrigerator installed in a slide box requires 12 volt fans to vent it. Those fans consume more power than a 12volt compressor refrigerator.
@@mattchristensen882 I’ve seen many reports on how the dc refrigerators deplete the batteries in a single night. DC refrigerators are going to need a bank of heavy batteries or very expensive lithium batteries in order to dry camp more than just a few days. I’d rather keystone pre wire and let the user decide whether or not to add panels to keep the costs down. The RV industry is quickly becoming the new Disney…affordable to the rich. But hey, who cares about cost when it’s so easy to get 12-20 year loans on a RV that most likely won’t survive the length of the loan. Keep the gas!
Solar only works in the sun and that means you’ll have to park in the sun and if you’re relying on solar to power you’re going to get pretty warm doing it. Never rains or cloudy either…I’ve been stuck entire weeks in the rain. Solar isn’t going help much doing that.
Don’t get me wrong as I like and use solar but my gas appliances are key to staying off grid for long periods.
@@daveb.8692 Good morning, we appreciate your feedback and discussion here. We will provide your feedback to our product team for their consideration as well. Thank you.
Keystone solar prep is a joke. They have two wires running from the roof. That's it. Nothing going to the batteries. Same with inverter prep. Also solar flex is not standard on all travel trailers. I just bought a 2024, all it has is the wires fromm the roof, no panels, no charge controller, no inverter.