Snap On Truck Warranty Put To The Test. How good is Snap On warranty ?
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- เผยแพร่เมื่อ 10 พ.ย. 2017
- Here is how easy it is to get your Snap On tools warrantied if there’s ever a problem. #snapon #koontrucking #tools
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I'm pretty sure there is nearly nobody who actually uses that flat head screw driver for an actual flat head screw lol
I use a snap on SGD155CR every day when doing oil changes on modern Hondas. They have these stupid 1/4 turn fasteners on the splash shield under the engine. The clip/screw head has a large slot in it. They’re made of zinc or something, so if you use a normal flat head screwdriver, they tend to cam out and chew up the fastener. Yay.
The brake bleeder screw for ERJ and CRJ aircraft is a sloted screw😲
My snap on guy won’t come to me unless I owe him money... even if I call. He’s taught me to absolutely hate snap on.
That’s such B.S man… They make great tools ‘n all but the ladies at Harbor Freight are very nice to me and don’t ask for as much money, lol
That sucks
8 months i waited to get a 1/2 inch ratchet Head replace, i was told next week i have it for you ,never got it repaired, after 43 years buying snapon never bough snapon tools ever Again from goodyear Az
I bought a broken 3/8” Craftsman ratchet at a flea market for $10. I took it to Sears and exchanged it for a new one valued at $40.
Snap on guys are great always had good relationship with them they stand behind what they sell.
Love the truck and that dealer!!!!!
I can say mac tools warranty is top notch. I have never had a dealer question anything i have broken.
Great video thanks my friend. I sure am glad you have a great dealer. I had one that was a total jerk. I switched jobs and the dealer there was totally different he was a great one. I was in a service truck and not at the shop most of the time. I can tell you that I had no problem just called him up and everything was good. I would meet him some place or he would leave it with one of the other mechanics I seen a lot. Keep up the great work thanks again for the video see you in the next one. I agree you should email this to your Matco dealer
+Scott Pearson haha thanks for watching and taking the time to comment !
Have always had good luck with warranty with Snap-on the few times I've had to warranty tools. Only time questionable was about eight years ago. Broke a 3/8" dr universal I bought off the truck in the early 80's. Snap-on Dealer didn't want to warranty it. Said it was a military tool. I stood my ground. He warranted the tool; although he didn't like it or want to.
Bad ass channel keep up the work
Great video!!!!! The one thing that I noticed is that you can even call the snap-on direct. I don’t have a dealer but I had to warranty a #awp65 pliers and all they needed was a part number. Very nice and respectable.
+Matt G61904 they do stand behind what they sell and really that’s all you can ask for.
For the damn price just give a new screwdriver my god
EXACTLY!
No sh*t! And why wasn't brass used between the blades in the vise? Wouldn't be doing that to mine!!!!!!!!
MrSubaru1387 I have 5 different sets of snap on screw drivers. I also have a set of Mac tools screw drivers. Both Mac and snap on are of the same quality. Snap on cost more money but Mac tools replaces the entire screw driver.
@@peanutbutterisfu that's if you can find a Mac tool truck. I agree Snap on is expensive and at one time I did buy a lot of Snap on. The best dealer I had was a Matco truck. He started with Mac and then switched to Matco. He took great care of me time and time again. Second was my Cornwell dealer he was always good to me also. Never had warranty issues with them. Some of the Snap on truck owners I have met are kind of snobby.
Allen Ellzey yeah it’s rare to find a Mac dealer that comes. It’s a shame because I like to buy some of their stuff. For example a set of 5 point torx bits were $342 on the snap on truck and Mac was under $100 for something you barely use.
Good as new. Except for the marring caused by the vise jaws.
Yeah, god forbid, you have a mark on the shaft of your Snap-On screwdriver. Makes the tool completely useless at that point. I like all my tools to stay as shiny and pristine as the day they came out of the package. I get nervous that I might get a speck of grease on them if I actually put them to use.
for a 100 dollar screwdriver I expect them to use nylon jaws in the vise, its like taking a rolls Royce for warranty work and seeing them use bricks instead axle stands.@@aeromedical6750
@Rob k - waaa. Don’t spend $100 on a screwdriver that can be had for $15 and does the same job just as effectively. Then you don’t stress over a couple of scratches or grease spots. Or are you one of those people who wants their tools to look in pristine condition at all times?
@@aeromedical6750 that's his point. You don't just chuck up a 100 dollar screw driver like this. Your get a cheaper tool comment is just a logical fallacy to the point being made here. You buy a 100 dollar tool you expect for the shaft to be brand new. Not marred and handle already beat on. They should be using a small press for this.
@MadMetalManiac74 - I get it. I think now they have an actual special tool that is specifically designed to change the screwdriver blades out. It looks to be less prone to scratching or marring the replacement blade. I’m just yanking his chain a little. I’d probably be passed too if I spent $30-$40 on a single screwdriver and they didn’t just exchange it 1:1 or at least take a little more care when swapping out the shafts.
That's awesome, that's snap on my dealer is the same way comes every week ,no problems with warranty
+Brett Snyder that is worth a lot !
Another great video, you're absolutely correct on the tool is only as good as the dealer, don't give up Matco tools, give up on that dealer, my Snap On dealer retired last month, so we have a new, much younger dealer, just hope he's as good as the last one. Have a great day!
+mechanicmike I’m sure he will be as good. May take him a while to learn all the tricks but he will get there !
Im curious, hows he been!?😂
@@michaelrumbaugh9747 Honestly he’s been great, he just purchased 2 new trucks and has his brother running a route with him!
Must be something about them Snap On dealers as I had a great one too...Gary if you see this your right up there at the top...Love to watch J Young's channel...He has the best showroom videos...
+Mike Brown yeah j Young has it going on. Always fun to watch ! Never know what you are gonna witness ! Haha J is a great guy
Gary even replaced a ratchet that my wife bought at a yard sale...Matco is junk and they do their damnedest not to fix their own products...
Great video Snap on tool are the best.
That’s a great man
I miss the old school Snap and Mac dealers .Much like your guy.
I am pushing 54 and as a teen I loved working on cars and several blocks from my house was a Snap on dealer, his truck was always in the front on weekends .
One day when I was 15 I got the nerve to go knock on his door ,I was working on a 49 chevy truck and needed a couple clutch head screw drivers. He came to the door and said , I have a set of those growing spider webs , he gave me the set for $20.00. I think one would be that .
He said , if the truck is here ,I'm here.
I bought Snap On , Mac and Matco for years off and on after that. And can tell you here in Ca. These guys really aren't as friendly to guys like me that are not professional wrenches.
It has become harder to chase these guys down and buy a tool. They really don't like to warranty the melting screw driver handles from the late1980's early 90's . I
had to take pictures email them and wait a couple weeks but they did replace them.
The trucks always act like you are trying to scam them. My favorite tool guy was a Mac tools distributor Paul Tognetti.
He would see me behind his truck and pull over in the closest parking lot and and was always happy to help me even if I was just buying a single socket or wrench.
In those days the tool truck drivers where more friendly to us DIYers.
All my full sets of tools are MAC because of Paul, so many times I would need just one thing and leave buying a whole set because Paul would tell a great joke or cut off a peice of Italian Salami he had shipped from Italy. You just wanted to buy from him.
That's fucking stupid. For the amount of money you pay for those snap on screwdrivers Snap On should replace the whole screwdriver including the handle. It's absurd!
MoneyMarcMes snap on does that with me. I guessing the guys on the truck just did other things.
A line to match with the blade. No other company can do what snap on does👍
No Clay, my Snap-on rep is the best one in the business! Lol. There are plenty of really really great tool truck Reps out there. And there are a lot of shity ones too. My Snap-on rep told me if I got S.o. tools at a yard sale and they was broken for me to bring them in for a full warranty. My guy don't run or beat around the bush when someone says warranty, he says bring it on. Clay, love the videos! Keep it up!
+JUSTIN ATV thanks man i appreciate it ! A good honest tool dealer is worth more than the tool they are selling. If the hold up the tool and tell you warrantied for life then it should be ! Thanks for your support and thanks for taking the time to comment ! I appreciate it !
I wish my Snap On man was as easy to deal with as you.
David Smith Hamilton is an awesome dealer for sure ! Wait until you see this week’s Snap On Friday ! It will be something to see. I have had this ordered for a bit. It’s gonna be sweet
I have a set of “lifetime” screw drivers several have broken handles. The Snap On rep didn’t want to know since I did not buy the from him. I purchased them in the early 70’s. I would buy new handles if the new shanks are the Sam as the early ones.
Wish my snap on man was stocked and that easy to do warranty stuff with. Been waiting 3-4 months to get warrant stuff back cause he doesn't stock anything anymore.
Snap-on here in Vegas is hassling me with my Snap-on F730 ratchet. They say they can’t find my warranty information. It was purchased many years ago and I don’t recall if it was my brother or not who bought it at Ahern rentals. I got to go on the truck and I bought one. Now they are hassling me to just get new guts.
Sounds Like You have a Winner Snap On Guy Clay that’s How a Tool Company Should Be Also Looks Like He has a Good Inventory Of Tools 😎👍🏼
+Chris Chiampo i agree ! He is an awesome guy not just as far as selling tools but a good guy down to the core !
looks like you got yourself a good snap on rep there take care of him.
+Juan Hinojosa yes sir ! He is good as gold
My rep stopped warranting my screwdrivers. He said I had replaced them too many times and wouldn't do it anymore. He was only replacing the blades. I have used Snap On tools for over 20 years but without a warranty they are useless. I bought Matco screwdrivers and took my Snap On set home.
Now that is how a Snap-on Dealer should handle Snap-on Business! Congratulations to you Jovin, and you even posted your phone number: your vid here says "I want your business, and I'm going to earn it". Well done KT and Jovin. Thank you.
+Stefan Czechorski he is good as gold. He’s a good guy on or off the truck and if you buy anything or not.
Clay that dealer deserves his customers. He is willing to earn them by showing up. I got into a situation several years ago with snap on dealer that came by our shop. He told us he couldn't make a living warranting tools he needed to sell tools. We told him not bother stopping by our shop if he wasn't going to honor the warranty. It only took one phone call to his district office until we got all the warranty service we needed.
+Rex Browder that’s sad that you have to do that when that is part of the job. Glad u guys got it fixed with him. My guy is awesome !
It's bad to have to do things like that Clay. Just like your matco rep. He is only hurting himself by doing that. I am glad though that you have a good Snap On dealer. I had a lot of problems with the older ratchets especially in 3/8 drive tripping over when you really got in a strain with one. I questioned that same dealer about that and all he ever said was I probably should have been using a 1/2 drive ratchet instead. So I sold all my snap on ratchets but 2 and bought MAC. The only bad thing about them is they are only around 36 tooth. I decided to try one of the new Pittsburgh pro ratchets. I was really impressed with them so I bought a whole set of the long flex heads. Now I use them more than I do my Mac stuff. And with the new harbour freight in Corinth it's no problem to get replacement if needed. You n Bill keep up the good work and keep the videos coming. I've been around trucks trucking construction and heavy equipment all my life and actually in the field now for nearly 30 years. The older stuff I know more about than the new sensor operated crap they are using today. My dad was a heavy equipment mechanic until his stroke and he taught me a lot about trucks in general.
+Rex Browder that’s cool. I have a set of the Pittsburg flex heads also. They work good. I haven’t broken mine yet and put cheater bars on them and everything else. Thanks for watching and thanks for taking the time to comment.
I enjoy watching the videos. I dont usually comment on videos but I couldn't resist passing along my experiences.
Rex Browder anytime feel free to comment. That’s how we learn new stuff and new tips and tricks is by talking to each other ! Thanks for sharing with us that’s what this channel is all about !
The time it takes you to swap the handle a easy swap like sockets would save time how much more would it cost for a plastic handle
Love the accents......Y'All....
What if it was not bought from your current dealer but the one that you dealt with at your last place of employment or maybe it was a gift
My dealer is a prick, hates warranty. Why I love harbor freight no question
+Les Berdine I hate to hear that. Some dealers are just that way. We have a Matco guy that comes when he wants to vs comes when you need him too then he fussed about his business being slow. If you watched my video on R.I.P. matco you can see what i mean. The guy won’t even come when you want to buy something and call him and tell him what your wanting. He says “yeah i have it on the truck i will run by there” then never show up. My snap on guy is just the opposite. He comes weekly no matter what. If we buy something or not and has never turned down or fussed about a warranty at all. I couldn’t say anything negative about him. He has treated us fair and always honest with us. I hate that your dealer is a prick. I guess there’s bad dealers everywhere in all the Tool brands. I don’t say bad things about harbor freight tools because i own some. Like in every brand some are good and some are not so good. I’ve broken a good bit of harbor freight stuff and taken it back and they always exchanged it out for me. Thanks for watching and taking the time to comment.
Yeah I have the same problem. I’ve had some good dealers that took good care of me so I bought only from them even if I could get it cheaper somewhere else. But now it’s always something trying to get a warranty. First question I ask before I even consider buying something is the warranty. Sometimes the dealer lies about the warranty, some times snap on stops the warranty on something. Anything that’s electric on the truck is over priced and has a garbage warranty. My digital torque wrench and a electric impact broke just outside their short ass warranty. A 1/2 electric impact from snap on is 700 bucks with a 1 year warranty ... I paid under 600 bucks for a Milwaukee 1/2 and 3/8 impacts, 1/2 drill, flash light, 2 of the big batteries and a charger with 5 year warranty on the tools and 3 year on the batteries. You have to be crazy to even think about buying any battery operated stuff from snap on. Even stuff like a mighty vac air powered brake bleeder I was looking at in the Matco flyer a while back they wanted 230 on the tool truck but go on eBay and it’s 99 bucks. Why would anyone in there right mind pay an extra 130 bucks to a tool truck that doesn’t take care of you.
I had some snap on wrenches that needed warranty. He wouldn't warranty it because it was made in canada, so its 30+ years old. Lifetime warranty. Whose lifetime is it?
I haven’t heard of that ? That’s crazy. I know Hamilton would warranty them unless they were the govt issue ones that are sold to the govt without a warranty
Junk I had a really old 1/2 ratchet that needed a rebuild. The dealer told me they didn’t make a kit for it so I needed to buy a new one. I said well I guess I shouldn’t buy anything from you if your not going to warranty a tool because it’s old. He called snap on and they found a rebuild kit haha. I was really contemplating becoming a snap on dealer but I just have a hard time believing in the company but maybe it’s just the dealers that are making it out like that.
I bought a brand new tool box came defective it took them 5 years for them to replace it , got the new one came with the same defect , one complete side won’t lock , tempted to go and buy me a harbor freight one , really regret not buying a mac or Matco
Mine did that. take all the Drawers out of the cabinet.
On the back side of the cabinet there should be 3 long bars to go up-and-down off the lock mechanism. See which one's bent that won't slide up-and-down take a small screwdriver and pride that bar out of the slot that it slides into. Put it on like a 2' level for a straight edge and straightened it out. Put it back into it slot and should work like a champ
I wish all the reps were as awesome as yours 😁🍻🥓🇺🇸
+ColdensCustoms he’s top notch !!
@@xabhax I got the same issue at my job n I bought like 12k worth when I was a student guess he’s upset 😢 I got all mines for a fraction of the price… I wonder if reporting him to snap on is worth the hassle
My dealer has had couple of dirt bike deals here the pasr year as well, depends on what the special is for the month lol, would be fun to win one though
+Bearded Seabee82 yeah it’s easier to explain “hey i won it” vs buying one to the wife !
Would you figure.? Always thought it was new for old.
Awesome video clay, but where's the Koon Trucking Truck hiding in the videos? I use to laugh where you put them sometimes!
+Matthew Cox haha thanks Matthew i didn’t know that anyone even noticed that most people never said anything about it ! I’m waiting on my Matthew Cox toolbox pic to put on there ! You got to do one with the lime green cart also. If u want to send me several like Bobby did we can do that also where he had the drawers open showing all the sexiness !! Haha
Koon Trucking my drawers are not as sexy as bobby and J young! Mine are organized but not pretty! Lol
+Matthew Cox I’m the same way. I have stuff on top of stuff but i know where it all is ! I need a bigger box or another box. I hate stacking tools on top of each other but .... it is what it is.
Are those brake adjustable tools for air brakes in semi trucks?
Wish he was the dealer around New Albany
flogging a dead horse from the 80's. That's Snap On.
I quit using snap on for this very reason! I tried on multiple occasions to turn in tools that were fucked up and always got told it was abuse! IM A DIESEL MECHANIC!! So I started using Cornwell and Matco tools!! Never have had a problem with turning in tools with those guys!! Even a few times when it was obvious it was tool abuse!! ( couldn't find my 1 inch deep well, needed to torque u bolts used my impact socket on a 3/4 torque wrench and split it in half!!) Ooops! But Cornwell didn't even blink! For those that dont know, impact sockets aren't hardened and are softer than regular sockets and aren't made to take a long drawn out torque!!
Im sure Jovin Hamilton is a bad ass dealer. My dealer Tim Adams here in Southern Utah is bad ass too.
I have a snap on 1/4" ratchet will you replace this broken snap on tool?
That snap on dealer. needs to be cloned, and replace some of the other dealers.
Cipriano Ortiz he is a great tool dealer for sure !
Sucks when you bought a 3/8 ratchet 2 years ago and the dealers on your route switched and the new dealer says he won’t warranty it out because you didn’t buy that particular tool from him. Ruined my experience with such a wonderful tool.
I can’t tell ya this, if that happened to me I would NEVER set foot on his truck ever again in fact if he came in the shop and tried to talk to me I would simply walk away from him. I would send it in to Snap On and have it fixed but I wouldn’t spend 1 penny on his truck and I damn sure wouldn’t speak to him.
Koon Trucking hey brother, basically I did send it to Snap-On and they handled it and I told the customer assistance lady (Lauren Huggins) who was very much a great help about my experience and she got the Dealers name and number and last month when he came to our shop he did not say a word to me! But he did look at my toolbox for a good long time realizing I have invested a lot of money into Snap-On. However Snap-On did send me a brand new 3/8 ratchet and a 5/8 magnetic spark plug socket as well. I told my shop foreman that the next time we switch dealers I’ll start buying Snap-On again. Until then, I’ve been buying my stuff online.
Snap on is not what it used to be. Declined in past 10 years and price is the same. This is not a knock. But is the truth
Clay I live in San Jose California big City seem to always screw up a good thing like a good warranty what happened down here everyboby was buying aii the damage tools from fleamarkets and garage sale and takeing them back for warranty to trucks and sears home depot and so on it got out of hand I don't blame the carriers for not wanting to warranty you shoud see the shit that go's on down here and still is like guys buying everything from home depot to do a job and when their done they return the tools and say they did't need it
That sucks for the normal guys that depend on tools also. I can’t say i blame a tool truck if a guy doesn’t buy anything i wouldn’t want to warranty it out either. Even though it wouldn’t cost me any money i would still look at it as loosing that inventory for a paying customer that might need it or another customer looking to buy it and me not having it in stock.
The tool carries the warranty, not the buyer. I do this all the time, snap on guy is fine with it.
What about warranty on an eejp600? Repair is $200+ (not including shipping) and only 90 day warranty.
Got to ask you what is your warranty on chrome tools that have gone pitted and corroded. My torque wrench is in a poor state and unable to read the scale and my uk dealer said its wear and tear .how does chrome wear and rust
He mentions in the video that they do not warranty the screwdriver "handles", just the blades? My problem is most of my SnapOn screwdrivers have the previous hard black plastic handles that have actually "exploded" by themselves over time rendering them useless! I also have some with the newer designed handles with no problems (yet).
They will change the ones out with the old handles that brittles up. I had a set that was exchanged for the new style hard handle
Put your broken Snap-on tools in your car, drive around for months, until you happen to see one driving down the road. Follow it until it stops somewhere, and warranty your tools. Unless of course you spend enough money on them to have them show up every week so they can bleed you dry.
my snap on guy pretty much ignores me at my shop because I don't shovel cash into his truck weekly. now I need a tool warrantied and i'm pretty sure he forgot about ordering it like he said he had to do
I've heard some dealers get angry if you do that. They shouldn't. Its their job.
@@andybub45 some get really pissy from what I've heard. I've even heard them say "I've changed the blade in your screwdriver too many times" and refused warranty. I would guess most stories get told by guys constantly jumping on the van to fantasize and waste the dealers time. No wonder they get treated like crap.
What about bluepoint floor jack? Is it warranted
For the price they charge and they don't warrant the handle,,,forget that, there are lots of other brands that cost a Hell of a lot less and when they break they give you a complete new tool, plus you can save enough to buy 3 little motor cycles for what you have to buy from Snap-on for the "free bike".
So you’re saying if I buy a snap on tool from anywhere they are lifetime warranty/replacement by just a call away?
Must be nice to have a snap on dealer who most likely shows up every week
Its more like a rebuild warranty im surprised they don't weld your cracked socket then give it back to you and say it works now
I want his hoodie
You don't pay high prices for the tool but for the rep to get his ass to the shop at 8am when the tool breaks.
Side note... Supposedly, Cornwall is moving their warehouse next door to a UPS hub so they can cut a day off their delivery/warranty times for dealers.
+BlindBatG34 that is exactly right. If the service sucks why not save the money and buy a store tool ? Thanks for watching and thank you for taking the time to comment.
wow I feel like a kid at a candy store 😱 but I do think you need some security
Try it with another dealer that's not yours go up to a random truck with some broken tools and see how "easy" they warranty them for you
Just wanted to know does Snap-on sell that hoodie? If so how much is it
Now how did this work with tools that are bought second hand? Everyone claims that they still have a lifetime warranty, but everytime I contact them, I get told that it is only for the original purchaser.
Few years back I ordered a snap on 3/8 ratchet on the snap on website, few days ago I emailed snap on asking for a rebuild kit and they called me the next morning and said they are sending me it no receipt required no questions asked
That's why they charge you three or four times what it's worth it cuz they know your going to have to fix it 3 or 4 times during your lifetime so you actually paying for it yourself very smart
what about torque wrenches
If you buy a high ticket item, like a tool box that is life time warranty that cost you $8K, you're not going to get it warrantied, this has been my experience with Snap On in Pasadena Tx. Been trying to get warrantied for years, O he says he's going to warranty it. but just keep dragging his feet. I have been a loyal snap on customer all of my Mechanic life and I did expect differently. I think the Snap On dealer is just dragging his feet because this would be money out of his pocket. The issue with my box is the paint peeled off soon after I bought it, You are paying premium for this boxes, you'd expect the paint to last longer, then I bought Snap On ice cooler that looks like a tool box, same experience paint peeled off. Didn't care to much about the fancy ice cooler but the box is something else.
Well Yee Haw!
this new snap-on guy is he related to your old snap-on . he talks and walk the same.
Wonder if they would warranty a 50 year old pair of channel locks I found going through my great grandfathers toolbox
If they are channel locks then you would need to go to Channel lock since that is the brand name, if they are snap on slip joint pliers they will warranty them if you have a dealer.
@@KoonTrucking I got a pair of both.
My rep wouldn't warranty my snap on 3/8 flex head handle that broke the ears off where it attached to the head. So I emailed Snap On UK and they emailed me back saying the flex head ratchet doesn't carry a warranty. Until it gets sorted I'll never spend another penny with snap on again
That’s some BS I warrantied one out for breaking also and it was no questions
I'm in georgia and my snap on dealer is not as good as jovin hes truck is bear minimal
Send that Snap-on man down my way! He has way more tools on the truck than my dealer carries.
+B Salvadras he is actually low on stock on his truck. It’s usually packed full ! He keeps almost everything !! Like i say he’s a great tool dealer !
Shit my dealer only has red handle and acts like he cannot get them fans!! I’ve been wanting a damn lighted fan for a year now and he hasn’t got one yet. He’s even got the different color ratchet handles, my dealer only had red. I asked him for some green handles and he supposedly can’t get them. Hell I’d change the grip myself but he “can’t get them”.
+B Salvadras i can check with my guy on it and see what he can do. I know he had the orange and green fans on his truck the other day.
The November fliers had the fans for maybe $50 which is cheap compared to online order but he has never had them.
+B Salvadras i think in the last flyer i did for the holiday gift guide they were marked down $5 or so.
Engineers love to use flat head screws once in a while to let the mechanics know who is boss.
You're putting a new screwdriver blade in a vice which will bite into the chrome finish. A pity Snap On quibble about not replacing handles.
That is crazy especially for the cost
@@KoonTrucking
I'd say the crazy part is Snap On have not manufactured a tool especially for replacing screwdriver blades rather than gripping the blade in a vice which, if the mechanic did when working, would probably be regarded as abusing the tool. The vice he uses doesn't even have soft jaws attached.
So far I am on week 5 trying to get my 3/8 snap-on ratchet fixed. I use this ratchet just about every day and my dealer tells me every week next week the order didn't go through. As soon as he fixes it I'll be selling it and buying a different set of ratchets. I would prefer to go swap it out at a store rather than wait for someone that doesn't really care to rebuild the ratchet rather than just giving me another one. It's a damn good ratchet but nowhere near worth the money when you can't even get it warrantied
That is crazy because i had a ratchet i didn’t even buy from my dealer (it was a snap on) and i had it for a VERY long time 15-20 years. He didn’t have the parts to rebuild it in stock so he just gave me a brand new one. I have had excellent luck with snap on on anything i needed to warranty. The new ratchets are really nice. I had rather have a couple snap on ratchets vs a drawer full of any other brand. To me they are the best feeling ratchets on the market.
I definitely love that ratchet so much that I brought it home from work with me every day and on the weekends. That's why it was so crappy when he didn't fix it for 2.5 months. Finally called a Snap-On 1-800 number and ask them about it they contacted him then the following week he came in with the parts to fix it and tried yelling at me about calling the main snap-on like it was my fault he didn't want to fix my ratchet. After that I sold it and bought the gearwrench version for 50 bucks it's the 120xp so far it is just as good if not better. The only thing that I miss about the snap-on is my handle was a little bit fatter on it. Besides that I prefer the gearwrench and regret spending three times the price on the snap-on for the terrible customer service and will not be buying anything else from snap-on ever again this is not my only bad experience with them. And as far as I am concerned with the right research you can buy stuff just as good for half the price.
Sounds like Snap On is, “biting the hand that feeds them,” by having a useless dealer truck.
You buy the Snap On tool for the quality and the warranty, period.
If Snap On screws up with either of those it’s a piece of junk being sold.
I'd like to really hear what goes on 'behind the scenes'. Does a dealer need to be making snapon a lot of money to justify lots of warranties that are gonna lose snap on money? I've heard people being told "you've had this screwdriver blade replaced too many times". But do they really keep a record of warranties? I'm sure once they see you're retired and don't spend any money with them anymore they soon forget you ever existed too.
A legit question. If I damaged my soft grip ratchet handle, do I have to buy another one?
Yes they sell replacements
Guess what people Matco Replaces the whole screw driver thats the only thing i hate about snap on
👍🏼👍🏼👍🏼
What about torque wrench warranty-details?
think the heads have lifetime but the electronics are 1 year
Any Snap On tool made for the military is not covered under the warranty.It was in the contract during World War 2,Snap On sold tools to our military and stated there was no warranty on them in the contract.Did this because there were so many made for the military.There is a way to tell if the tool was made for the military,one is a letter V in the part number.The other is if they have E and G year marks.The dealer gets billed by Snap On if they get warrantying these.There are dealers that won't warranty broken tools with the not purchased from me excuse wanting to see a receipt out there.
+wafrederick interesting facts there ! My dealer doesn’t turn me away for warranty. He warrantied a snap on impact socket that belonged to my dad and he knew it. Just handed me a new one. My Snap On dealer is great. I have not one negative word to say about him as a person or him as a dealer. He is always fair and honest.
My dad did have a warranty problem with the dealer he booted out once.It was with a worn out socket,handed it to this dealer and was handed back to him.Was told anything worn out is not covered under Snap On's warranty.My dad booted him out for bad service,a no show and treated him like crap.Snap On also checks boxes of broken tools sent in by dealers now.One ex dealer sent in boxes with rocks mixed with broken tools getting caught doing this.Lost his franchise doing it.A former Snap On dealer down the road in my area told me about this,there was a meeting on this.
+wafrederick oh that’s crazy. I would have said “warranty for life ..... hell im not dead yet !” Haha
That’s crazy that dealer would do that.
There was a meeting after Snap On found this in the boxes dealers had to go to.I would like to get one of your work shirts when they come in,will email my address and size
wafrederick I️ inherited some tools from WW2 and Korea, plus perhaps some gov contract work. They are stamped “not covered by warranty” and the like. Interesting stuff!
I’m wanting to get some snap on tools for home use. Would this be the same warranty for me if I don’t have access to a truck? Would I mail my tools in?
Yep
My snap on guy will only replace 1 tool per stop every other weekEasier to just call snap on send them the old ones and have them ship you a new one
That sucks
I bought a whole kit of hand tools from harbor freight. One of the screwdrivers was completely busted by a steel tracked skid steer. They replaced the whole thing without issue, didn’t have to wait for my dealer, just drive 10 minutes down the road. Would snap on have replaced it? From the way it sounds they don’t warranty the handle.
At least HF will warranty the soft grip handle. They replaced mine after I busted it no questions.
Are Snap On sockets and wrenches as good as they were 30 years ago?
still great and made in USA forges.
You need a good dealer. That’s the key, expensive but well made like a Swiss watch.
I have 4 handles the old black handles leak some kind of oil liquid , anyway these handles cracked .. My Snap On dealer will only warranty tools that he sold .. LOL .. (So much for Snap On warranty ) LOL .. Anyway I emailed Snap On Canada about warranty which was also a waste of time ..Out of the 4 tools the only 1 they will warranty is a stubby straight slot they said they don't make the others anymore .. LOL .. they are (1/4" nut driver , 1/2" wide gasket scraper and the last one is a 1/4" drive screwdriver dial type torque wrench which they said they'd fix the handle for $110 flat price (they are fu@king thieves) .. I have at least 20 thousand in Snap On Tools which includes top , mid, roll cab , tool cart , and 17 Snap On ratchets from 1/4 to 3/4 ... and I told my dealer I won't be spending $0 on anymore ..
Hey I know I didn't buy my snap-on impact gun from you but my local Snap-on guy will not replace it and I paid full cash for it my batteries are junk my impact is junk only thing that works good probably is a charger paid $700 for it it's a couple years old it just does not work that's supposed to be lifetime warranty what can I do
Impacts only have a year warranty
Fuck snap on. I worked for 40 years with Craftsman and I never bought snap on. I had some specialty sockets, but not from snap on.
This isn’t true for all dealers. Mine won’t warranty tools you didn’t buy from him and I bought a couple tools online with my student discount without knowing he wasn’t a good dealer.
Tools are only as good as the man that sells them to you. If you have a crappy dealer I wouldn't buy anything from him, you will just have trouble when it comes time to warranty them
So a lot of people told me to stay away from snap on but I’ve been wanting there extended 3/8 electric ratchet for a long time. I don’t have a truck anywhere near me so can I buy it online instead? Also if it comes with a warranty will snap on replace it for me down the road? Seems confusing like you have to have a truck near you in order to get it replaced. That’s pretty dumb and limits a lot of mechanics.
There’s absolutely no way I would buy anything snap on and pay the premium for the tools to not have the tool truck to service it. The service is what you are paying for. It’s your money and you can do with it what you want but i would go with Milwaukee and save a ton of money since there’s no dealer to service the snap on for you.
@@KoonTrucking yeah it’s kind of unfortunate because I really like there tools but there’s no truck near me. I like the ratchets etc. I don’t even have Mac, Matco or gearwrench 😂
So You can use a hammer on the handle, but We can't ? Lmao.
Sure you can use a hammer on them but if it damages them they aren’t warrantied
What of there is no Snap On truck on my area?
Have to mail it in to Snap On
For what these distributors are gouging customers for, there should be ZERO issues with having an item warrantied out. It’s almost as if there is a level of conceitedness with some distributors. “Oh, you must have used it improperly to damage it like that, therefore, I’m not obligated it repair/replace it. I talked to a Craftsman salesmen once (back when the tools were actually of quality). Customers would bring tools back that clearly had been damaged due to user negligence. Sears would replace them anyway to stay in good standing with their customers. Snap-On’s motto seems to be “Warranty-what warranty? Oh, BTW, thank you for helping to put my kids through college!”
Several years ago when I was still an ASE tech, I busted a craftsman 1/2in drive impact socket. Took it to a Sears store for a new one on my way home. He saw my ASE patch and said sorry they are not covered for industry use. I asked him show me where it says that? He couldn't but I knew I was not getting a new socket. Had a coworker take it in over the weekend with no problems.
Wish my snap on dealer had half a brain. God they're a joke. Wish we had this guy
He’s a very good dealer for sure
Most snap on guys will warranty almost anything if you do enough business with them. Doing it for 20 years I just warranty things and maybe buy something once in while. My snap on guy has told me guys will buy eBay or yard sale broken tools and flag him down and demand warranty when they are not a snap on customer. He will tell them to pound sand.
My last snap on guy was a asshole. I had to call corporate and tell them to look up my account and how much money I spent. They then told the rep to please warranty a soft mallet he refused to warranty.
A lifetime warranty is a lifetime warranty they should fix the tool regardless of how much money you have spent as someone did spend the money that more than covers a replacement.
It seems the reps somehow get charged for doing a warranty???
Live in Coatesville PA area. I’ve seen a Snap-On truck but haven’t caught one yet. Officially there is none servicing my area.
Deal with their phone / online customer service dept instead. They have been great to me. Some items buy on their website depending on $$. Otherwise, EBay, Garage Journal have come through.
+asm154 1 if u can ever run the guy down more than likely he will come to meet you when he is in the area. Probably just a phone call or a text to him and you should be good to go.
Koon Trucking thnx yeah. He’s not getting away next time ha ha.
asm154 1 I also don't have a dealer. I use SO online. Can't beat the customer service. They just look up your order number, and mail you a new tool. No questions asked. Old tool doesn't even need returned. New tool arrives in two business days. That's better then truck service anyway in my opinion.
Justin D that’s good to know. Haven’t had to warranty a tool I️ ordered from them online yet.
do you need a proof of purchase??
I have never had a dealer ask for it
Every other tool company just replaces the entire screwdriver. Virtually every screwdriver that is warranted
Is the result of abuse. How many flathead screws does a car built in the past 50 years have? They should call
Screwdrivers "pry bars"
for the price they charge they should just give you a new one
Why does every snap on truck look like a huge mess on the inside? Snap on should sell there stuff in stores also
+Enr1997 i guess because they have so much stuff to try and crap into such a small space ? They have about anything you need on there.