How to insert the Guardian™ 4 sensor
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- เผยแพร่เมื่อ 11 มิ.ย. 2023
- Insertion video for the Guardian™ 4 sensor, Medtronic’s newest sensor. In this video, you will be shown how to insert the sensor, attach the transmitter, and successfully secure with Oval Tape.
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The MiniMed™ 780G system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less than 8 units or more than 250 units of insulin/day. For details, see bit.ly/780gRisks.
Medtronic forgot that the average human DOES NOT have 3 hands. C'mon! What were y'all thinking? This has been in development for how long?
@susandurand-rq5hs
1 second ago
Inside intel. They have a one piece transmitter coming out in less then a year. Yea the 2 piece design is a disappointment from the start
I have Dexcom G6 and love the easy insert. I considered switching back to the Medtronic pump but after watching this tutorial…I’m second guessing my switch back to Medtronic.
Absolutely ridiculous that it can only go on the back of the arm! Get back to the drawing board!
Correct doing this with one hand is quite difficult. I DO NOT use the 2 pc medtronic tape, I use 3" SimPatch its like a round Bandaid very easy to put on and it holds great. With that said inserting the G4 Is easy enough its trying to pull the plastic Can you law protector off without tearing the whole thing out of your arm. Is very annoying. I love metronic. I have used their pumps for years. I personally have had great service, but this issue with the CGM could be a game changer if they don't get it fixed.
I agree! doing this with 1 hand takes skill, and it is very difficult to ensure the sensor does not pull out when you are trying to pull the paper off. Ugh
How can you make a product that is so vital and say “assistance will likely be needed”? As if that’s possible for everyone!
You need help if you're a special person and have a hard time with life in general
This complicated process is called a NO THANK YOU. I've done it. Never again. You need 4 arms, 20 fingers, and the ability to turn all the way around from you waist. Unbelievable when other companies make it so easy.
I agree completely. My first sensor was installed on my abdomen. Five days later, it's over. Back to Freestyle libre.
😂takes practice
I did not realize the sensor was only for the arm. There is no way I could insert this by myself into the arm. Who ever recommended this does not live alone or 76 years old.
I insert mine on my belly. My instructions say that I can do either way.
They recommend it but that's because they're idiots with functional bodies at a desk. I attempted the arm insertion literally one time and vowed never again. I use my upper leg. Abdomen and Arm are both approved officially but the company assigns you a trainer in your area when you choose the system and they can approve offlabel sites like mine which are much more convenient and honestly would stop scaring away potential customers like what happened to you.
Exactly! Wish I’d never gotten the upgrade.
I agree!!!! Even using my abdomen the taping is stupid crazy. I'm going back to using Dexcom G7
The instructions alone have my head spinning. Why, oh why did I give up my DEXCOM? This is so overly-complicated! C’mon Medtronic. You’re better than this! 😢
What an absolute clusterfuck procedure when compared to the Dexcom and Libre.
😂
Does it read plasma or blood? If you suffer from Type 1 Diabetes. Waiting 15-30 minutes for accurate glucose readings is life and death.
My thoughts exactly! I thought it was a parody for a bit! 😂
Quite the process! Time for Medtronic to get with the times…competitors have a much simpler process which quite honestly is giving me second thoughts about my upgrade to 780g.
On the other hand, the competitors generate e-waste every time a sensor is changed. The Medtronic sensor does not contain any electronics, only plastic, some very thin wires, and the sensor chemistry. The electronics is all in the rechargeable transmitter, which lasts for years.
@@schoch6...and yet, the competitor's sensors are the same price (or cheaper) than the Medtronic's. The process they're describing in this video is near impossible to perform by yourself. Add to this idiocy, the fact that about half of Medtronic sensors fail within a day or two.
Bottom line? Medtronic needs to outsource their CGMS to a company that can do it correctly as soon as possible. They've had plenty of time to fix their issues...and still haven't.
Rightly said, the insertion process is extremely difficult to do by yourself, have had bleeders multiple times while removing the sensor needle, and it does mess up the glucose readings.They need to change the design or start partnering with Dexcom.
@@paulstrube8692I completely agree but the reality is the hardware research and improvement team of Medtronic is non-existent. I started using them with the 630g I think it was, for the Suspend Before Low feature. More than 7 years and 3 models ago the pump body and sensors are the exact same design. They changed the art of one button on the pump but that is all. Not one functional change to the hardware involved in their system in almost a decade. I would drop them but the 780's AI is amazing. I do insertions on my upper thigh and with the new programming inside the sensor and transmitter for the 780 failures are much rarer than all the old models.
In all honesty, e waste can kiss my ass for the level of ease and care those other competitors provide. Curiosity is getting the best of me and wondering if you even have diabetes lmfao
Kudos to the voice actor that narrated the whole process as if it is soo easy. It is not, and we do it weekly. And there are other things like the reservoir change. This whole thing makes me feel like I need to launch a spaceship everyday just to stay alive 😢
Who ever design this transmitter/sensor combo is definitely non diabetic and definitely a non user. Or he must be an ex employee in Manhattan Project.
@@joseocampo2640 my favorite was "oh they are failing because its only approved for arm and you are using your leg" thats funny because every piece is identical to all past models and leg was approved for those. "Ok how do I insert it onto my own arm if several steps clearly state 2 hands are required" "oh well um thats a good point. I think most people have someone help them". "Ok medtronic ill wear it on my arm when you mail me a nurse"
I've had type 1 for 53 years and you'd think I'd be used to all the things needed for daily care. I was ready to switch to the 780 but placing the sensor on the arm makes things harder for me, not easier and I've been putting it off.
@@user-vz9tz1kh1iyou are able to put it on your abdomen & others hav said their leg. I use my abdomen & have not had any issues with my glucose levels.
I don’t blame you in wanting to look at other options. Unless they get the supposed “one handed” insert system that they’ e been saying is in the works, I will have to look around again in about 1 1/2 years…because of my warranty & insurance coverage!😮
A few weeks ago, my sensor had an error. I called the support team and they Said that I should rotate the insert place. I said that the booklet and the tutors said it only can be arms. They basicly said no just try it. I put it on my calf and it worked. I also did it in my upper hip area. You need to be careful with the bleeding (it happened more in the calves) but i was able to get a change for those sensors. So I guess the whole arm thing is a lie?
😂 I laughed at that removal instruction. It doesn't come off that easily after being on for a week
Medtronic: "Guardian 4 is approved for use on the back of the arm only."
Also Medtronic: shows people inserting / installing the new sensor using 2 hands
Must have a short attention span. It says “you may have trouble if you don’t have help” it showed the help having two hands. Hopefully theyre not an amputee
It’s ridiculous
@@moseshunt7541 Some of us live alone. That's why we use a CGM!
@@Kevin-kf5dnOR our partner doesn’t care enough to help and family lives too far away.
Over 2 years ago I quit using the oval tapes provided with the medtronic sensors. I now use the stayput oval tape (purchased on amazon) and have much better luck installing the tape. It goes over everything instead of using 2 pieces for under then over the transmitter.
The 2 piece tape is impossible for one person to apply on the arm, The stayput (other brands available as well) can be applied by one person on the arm but I have been using the abdomen for the past 10 years and do not intend to change that. Much easier to see in the mirror and apply the tape.
I use skin-tac and a Skin Grip oval tape on the side of my arm near my bicep. I would never be able to tape it myself because I live alone. I have tried it on my stomach a couple of times, however, I am more prone to inadvertently remove it due to work and travel activity.
I like the 2-pack of 3M Nexcare flexible clear tape - Medium Hold ('for discreet hold'). One roll includes tape measuring 1 inch by 360 inches, so you'll get 720 inches of tape overall. I use perhaps one 4" length (placed in line to the sensor) and two 3" lengths of tape (placed perpendicular to the sensor). One probably would get at least 70 uses from this package. It holds very well, is much better than generic options and seems a lot more affordable than the StayPut and SkinGrip options, though perhaps is not as visually appealing. . Unfortunately, I can't suggest how easy three lengths of the Nexcare tape would be to apply over a sensor versus StayPut and SkinGrip tape.
That Medtronic could build such an incredible machine and then get the insertion piece wrong is really incomprehensible. When it works, it is almost an artificial pancreas, much better than Dexcom.
But, when it doesn’t work, you have to have it replaced. I did good with my first two sensors and now the third one lasted 5 days and then started “updating” multiple times one day and then quit working altogether.
The one I just inserted a couple hours ago is already saying “updated” right out the gate. No reading even given.
5 years ago I started using guardian 3. Worked perfectly, got the full 7 days almost every time. They switched me to the Guardian 4 earlier this year. I've had 5 sensor failures out of the last 7 sensors. When the Medtronics nurse updated me she knew because of disabilities it WOULD NEVER go on my arm. She recommended, you guessed it, using my abdomen. It gives great readings but never lasts more than 4 days. Medtronics has replaced the sensors, replaced the transmitter and it continues to fail over a year after this video was released. Ok, Medtronics show me how a 70 year old with spinal issues can insert this without help?
Hi, Michael. We're sorry to hear this. We'd like to learn a little more about your experience, so we can help. Please call us at 800.646.4633 opt. #1.
@@MedtronicDiabetesUS To be honest this is a useless answer. (This after I waited and calmed down before replying.) I have already called that number every week for the past 5 weeks. They repeat the same scripted information each time - as if they don't have a computer in front of them. I have in the following order. 1) tried a new site on abdomen (where I was trained to use the sensor when I upgraded since my arm was in accessible to me). Tried a new sensor from a new lot/batch number. Replaced all the batteries. Replaced the transmitter. I have now for the first time tried it in my upped thigh and if that fails I am going to request the VA find me a new company. I really had hoped that you would help not send me back to start all over again in the menu options that I've already called just to look good for the casual reader.
Hi, Michael. We can get you connected with a member of our team to further discuss what you are experiencing. To do that, though, we will need your information. If you can, please send us a direct message (so it is private) on either Facebook, X, or Instagram. Thank you.
@@MedtronicDiabetesUS Since I don't have accounts on any of those anymore. Simply use my name Michael Cataldo I do have an account with Medtronics, which has my email. I tried sending a message directly but that got me another canned reply to call the hotline (because they don't accept direct messages).
Thanks, Michael! We will notify our team and ask that someone follows up with you directly.
I am not happy. My husband is challenged and not able to assist me. Is that the only place to insert? You need to get on board with other companies that have much easier insertions
Hi, Carol. The Guardian 4 sensor is indicated for arm use only.
@@MedtronicDiabetesUSyes. So you agree this is difficult and your engineers need to be fired or go back to the drawing board, yes? Ok great! Happy we see eye to eye 😊
@@MedtronicDiabetesUSfreestyle libre is arm use only but you only need one hand to insert it.
Rather than showing invisible hands doing all of the necessary manipulations on the back of the arm, it would have been helpful to see an actual human putting this thing in. This set of actions is physically impossible for many people; for those who might contort themselves enough to manage it, an actual human model would be extremely helpful.
Thanks for the feedback - we'll share this with our team!
@@MedtronicDiabetesUS Oh, come on. You don't need to bring this "feedback" to your team. You know darn well why you don't show the hands in this video - IT CAN"T BE ACCOMPLISHED!! Your sensors have been designed to be worn on the abdomen for a decade! You absolutely cannot take a two-handed design (concept) and magically adopt it for the back of the arm!
For the first time in about 30 years of wearing MiniMed/Medtronic pumps...I am astonishingly disappointed!! I most certainly WILL be moving on to another company for future Pump/CGMS needs. Very Sad.
@@MrBabyBoa I agree! Doing it with 1 hand is a big challenge to say the least!
The subcutaneous tissue at the back of the arm receives its blood flow from the same circulation as the subcutaneous tissue on the abdomen. The glucose levels in both places should match pretty closely. I get the feeling that Medtronic is trying to imitate Dexcom, whose sensors are made for (and work well on) the back of the arm. However, Dexcom's system is designed for one-handed placement and can be applied and secured by one person. Trying to place a Medtronic sensor on the back of the arm and secure it as a single individual makes no sense. (I use the Dexcom G7 to avoid having to do finger sticks for calibration.)
So THATS the reason for this idiocy! They used to recommend abdomen and it made much more sense, I wondered why they changed. I use upper thigh with the 780 and do decently well.
The other irritating thing about it is the monstrous inserter. I have very small hands and can not reach the buttons using one hand.
I just insert this into the front of my thigh and it works fine, a little difficult for one person into back of the arm.
Me too
Works fine on my thigh. I tried a couple of weeks on the back of the arm, No WAY. Its rediculous.
Same here. I just learned that the guardian 4 is supposed to be back of arm only, came to this video to see how to do this, came away learning that this is physically impossible.
I was taught to put it on my abdomen, but it rarely lasts a full 7 days. I prefer to place it somewhere out of sight in the summer months. Libre sensor is so much better. I never had problems when wearing it.
And my Libre worked for 14 days. Rarely had any problems.
New pumper and I find this Guardian 4 sensor impossible to put on my arm! Charge it and then wait 2 hrs for it to warm up? You’re kidding right? The other sensor I’ve used is so easy to insert and wait 1 hr. Cmon Medtronic, please get this simpler and easier to insert! Sydney, Australia
Hi, Maggie! We'll share this feedback with our team.
I'm with you. I just got my Medtronic training on how to put the G4 sensor application. I wasn't even able to apply it with the reps help. Good grief.
Hi, Maggie, we're sorry to hear this has caused frustration, we appreciate your feedback!
@@MedtronicDiabetesUS it blows my mind that you have had the same sensor design for so long and have failed to listen to customer feedback. Your R&D team must be nonexistent or incompetent. Dexcom runs circles around your sensor and it’s a shame because your pump is great but your sensors are so bad I’m looking at switching to the Tandem and I have been a Medtronic user for 20 years!!
Medtronic will have to come up with a sensor that has a transmitter built in this is the age of technology so get with it
I’ve just tried to put this in, and it’s the most complicated process doing it by yourself in your arm. Really hope it improves the more I do it!
Please let us know if you need any support, Martina! These tips might also help as you get started with the Guardian 4 Sensor: www.medtronicdiabetes.com/sites/default/files/library/780G-product-tips/Top-5-Tips-MM780G-with-G4S.pdf
I wouldn't count on it getting easier unless u grow another arm. I ruined 2 sensors trying to put on mydelf
@@MedtronicDiabetesUS Some of us live alone and can't ask for someone to help!
Most of my friends live about 25 minutes away depending on traffic. They are also in their 70s with unsteady hands, poor eyesights and very impatient. No, I don’t think I should bother them in this life irrelevance.
I've had an incredible experience with this pump, but unfortunately, the sensor installation process leaves much to be desired. The pump itself works wonderfully, meeting my expectations and providing excellent functionality. However, placing the sensor without assistance feels like a daunting task. It's a shame that such a fantastic device is let down by the complexity of sensor placement, making it nearly impossible to do alone. Despite this setback, the pump's performance truly shines once it's up and running
I was expecting to use the Guardian 4 on my abdomen in the same way I use my Guardian 3. I am disappointed that the Guardian 4 can only be used on the rear of the arms.
If this is true, it's a deal breaker for me. But I suspect it's because they didn't bother with any clinical trials of other sites. It's gonna be one of those "your results may vary," situations.
You are correct. The Guardian 4 sensor is indicated for arm use only.
@@MedtronicDiabetesUS That statement, presumably, only exists in the United States. I'm in the UK and was taught by a Medtronic/MiniMed Advisor to insert the Guardian 4 Sensor in my abdomen, which I've been doing for a little over 15 months now, and have NOT seen any problem(s) develop.
Sorry for any confusion. We are the US team. If you are outside of the US, please click here bit.ly/1ce3pEc to find local contacts that would be happy to help with products available where you live.
@@MedtronicDiabetesUS I thank you for responding AND for offering me a url to find local contacts. I don't, however, require help with insertion instructions for my Guardian 4 Sensors. Now, if you're offering to come across to help me insert a new Sensor every week into the rear of my arms, I'm all ears. ;-)
Not only a horrible design to try and accomplish insertion by yourself but to my surprise the last time I went to request replacement sensors from Medtronic, I got a notice across the screen saying I can only get 5 replacements in a 90 day period. I have no idea if a sensor fails if it's a Medtronic issue or an operator error. None the less, I sure hope Medtronic is working on something new! I was glad to read some of the comments where users are using their abdomens or thighs for sensor placement. I was trained to use the back of my arm.
Unbelievable, living alone and trying to connect is very very difficult. Looks like I'll be searching for a different pump. So advanced yet what a barrier for use.
You can set it up on your abdomen. I don't know when they changed this but in the user guide it's stated back of the upper arm and second option is abdomen.
I really like these sensors they do work good and I always insert the sensor first then put x2 tapes over the top I have never actually done it the way you show in the videos by putting the first tape then sensor then the second tape.
I will have to try it 😂
Sometimes after working out they randomly fail at 3:30 in the morning then you have to recharge it for half a hour then insert a new sensor AND then wait at least 2-3 hours for it to warm up 😅 literally missed a good few nights sleep because of this.
Aside from that it’s very discreet and easy to set up on the outer arm thanks Medtronic from me in NL.
When the battery in the transmitter gets old, it will not hold a charge as long as it used to.
Same! I put both pieces of tape over the sensor and I hate when it's updating. Was at the pool the other day (so doing more exercise than normal since I was swimming and chasing in behind my kids) and kept having to prick my finger to make sure I wasn't going low.
Also when mine has failed at night I have not gotten up to charge it right away. So of course I tend to go high by the time I get up, charge it, then the two hour warm up finishes. You'd think they could make it warm up in less time!
And I put it on my abdomen. Haven't had any issues there. But EVERY TIME I put it in my arm I would bump it or itch my arm and the sensor would come out. Super frustrating. And I could never do it by myself. Always had to have help when Inserting in the arm. So sometimes I'd have to wait. But when I switched to my abdomen I have had way better luck. Sensors don't fail very often
@@arcticnightwolf8414 The upper inner leg is also a good place and no one can see it even in swimming shorts 😜
My wife is using the new 780G system. We just tried the new tandem system with the Dexcom 6 CGM and we’re not pleased with the performance of the pump, the accuracy of the CGM or the quality of the training and the doctors perceived knowledge of the system as a whole. We have found the accuracy of the 780G system to be much better. However, the insertion of the CGM system in the upper arm is impossible for one person to do alone and overly complicated! I told her trainer, that if the great Harry Houdini was still alive, I doubt seriously he could do it himself. I understand the FDA has only okayed the use of the back of the arm at this time. However, it’s our understanding that with a doctors approval, stomach insertion would be ok. Come on Medtronic, you have the smartest pump on the market, let’s get something done about the sensor!!!! I am sure sales would go up and after all isn’t that what you and your investors are looking for?
Hi, Robert. Thanks for sharing that you love the 780G pump! In terms of insertion, have you had a chance to talk this through with our 24-Hour Technical Support team yet? They'd like to help and can be reached at 800.646.4633 #1.
I agree 100% with Robert, I have this system as well and can only insert on my belly.
However due to scar tissue my sensor lasts 3 days at times.
When I get a clean spot no issue and no problem.
So the 800 # told me to use the back of my arm....
That is not possible unless I get another person to assist.
Any advice....
Because when the system works it works great...
The arm solution does not work for single folks.
Regards
Warren
It's unnecessarily complex and hard to insert it into your arm, but I had to adapt because smartguard is a lifesaver for me.
Do you give any compensations if the sencors don't last the 7 days or it just randomly stops working?
Hi, Azora. If you need a replacement, you can order one at your account at diabetes.shop or by giving us a call at 1-800-646-4633, option #1. Thank you.
Yes, medtronic will send you a replacement
Been using the Guardian 4 sensor in my abdomen for a year. Works fine.
Plus I find it amusing that the Dexcom unit is the ad that comes up when you view this clip.
The tape over the sensor does not remove that easily. Removing it pulls everything out at once. They need to stop pretending that the tape can be removed. It can't!
I agree! I just went through trying to remove the disposable pull tab of paper, and without having a second hand to secure the sensor from pulling out it is near impossible. I put a piece of medical tape over the sensor to help keep the sensor from pulling out while I struggled trying to remove the paper backing, which tore because, as you said, it takes a lot of pressure to remove it. Very difficult to do with 1 hand!
This is amazing but it would be even better if you could do it by yourself not everyone has someone to help them all the time 😅
I just got mine today I hope it live up to the expectation of the new technology they offer
That's exciting! Please let us know if we can do anything to help you along the way!
I hope your blown away with the upgrade! I started with the 770G about 18 months ago and being a relatively short time user, I am amazed with the 780G, especially since I really do not have a solid meal schedule nor anyone to prep and cook for me after a long day at work.
I’m so anxious to get my 780G upgrade hope it will be real soon!
We're excited to start shipping by the end of the month!
Is the Oval tape delivered along with all your pump and garudian sensor supplies?
Hi Ellie, yes, these are included.
My Medtronic representative and instructor told me it was perfectly fine to put in my abdomen……
That’s a lot of steps just to change a sensor. 😢
Is there any way to do this by yourself? So as a single person without the help of others?
Yes, it is possible to complete by yourself. Here's another guide on the process: www.medtronicdiabetes.com/customer-support/minimed-780g-system-support/cgm-inserting-sensor. You are also welcome to reach out to our Technical Support team at any time by calling 1-800-646-4633, option #1. Thank you.
I am seriously considering sending my upgrade kit back because I cannot insert these sensors on the back of my arm b y myself. Will Guardian 3 sensors be available going forward? @@MedtronicDiabetesUS
@@MedtronicDiabetesUS You are sadly mistaken - my husband can't even help me, and I'll be damned if I'm wearing this huge ugly thing on my arm exposed to the world. I put it on my abdomen as I did before the Guardian 4 came out with no issues whatsoever. Your engineers need to figure out something new that is simple and small.
Yes, a bit challenging to get used to, but completely doable with one hand.
as a "newby" adding a sensor in the arm, I was able to do so in both left and right arms after a in office visit with my Medtronic rep. My question now is what type of skin cream or lotion can I use to speed up the healing process? I have noticed the needle mark remained on my first insertion arm. I used Aquaphor on my skin to heal after breast cancer and it appeared to work well.
Hi, Brigette, we suggest consulting with your healthcare provider on the best options for you.
Too many pieces and parts and remove this, tape that. I’m really regretting my decision to leave DEXCOM for this nonsense. I was lured by the attraction of an almost closed-loop 780 system and fewer manual boluses. And to just now hear you are only supposed to use it in your arm? I am a dialysis patient, which means I only have 1 available arm! 😢
If they are using the G4 in the abdomen in the UK, why not in the US? I don't want to wear it on my arms. What is the hang-up?
Hi, Susan. The Guardian 4 sensor is indicated for arm use only for the best performance of the sensor.
@@MedtronicDiabetesUS
Ok, but that didn't answer the question.
Ask the FDA... Why did they take so long to approve the Guardian 4 to begin with!
The first week I used mine in the abdomen and it worked great second time I am on my 3 sensor in one day
@@Grantos1ea because for now FDA only approved and tested (studied) using back of the arm.
Can the sensor be put on and used when a person lives alone?
It can! You can see a video here: bit.ly/457OGHI
Do it without that lame "oval tape" trash, and maybe you can. Practice doing things backwards😂😂😂😂
Extremely disappointed. I will be canceling my order.
@@MedtronicDiabetesUS11:16
@@MedtronicDiabetesUS It is very difficult to do alone because you don't have a second hand to secure the sensor when removing the paper backing which takes a lot of pressure to remove. Medtronic should at least make the disposable paper pull off on the sensor easier to remove so that the user doesn't pull the sensor out trying to remove the disposable paper backing. Also, the paper tears from the pressure required to remove it. Ugh
Just dropped by to see what changed since I left Medtronic for Dexcom & Tandem. I expected to see the totally new CGM. Still the same basic insertion procedure with multiple tapes.
If this cgm were not tied to a pump, no one would ever buy it. This thing is way too complicated. Using two hands to install and remove is not ideal, but it isn't a deal breaker. However, combining two handed use with application site on the back of an arm is beyond ridiculous. What were they thinking? No diabetic wants to be dependent upon others for their personal maintenance and upkeep. This device was obviously not designed by anyone with experience having diabetes, and it shows.
Fantastic systeem with the 780. I hope, the next version sensor will soon be availlable in Europe too. Cleaning the transmitter from the Guardian 4, is hardly possible. Manual gives no concrete alternatives for countries that do not provide the glue remover.
That's very good. When G4 will be available in Turkey
Hi there, we're the US team and are unable to provide information regarding products available outside the US. Please reach out to your local team for more specific information and upgrade opportunities. Please click here bit.ly/1ce3pEc to find local contacts that would be happy to help with products available where you live.
Watched this video & completed this tutorial solo!! Thank you!!
Way to go, Lee! 👏
@@MedtronicDiabetesUSwe shouldn't feel like we've overcome something difficult when applying your product. Read the room medtronic.
What if a red light flashes on the sensor transmitter, 780G
Hi there. A red light usually indicates that either the transmitter or charger are low on battery. Please refer to page 25 in the Guardian 4 transmitter user guide for more detailed information. www.medtronicdiabetes.com/sites/default/files/library/download-library/user-guides/Guardian_4_transmitter_user_guide.pdf
Can the Guardian 4 transmitter in the 780 be used with the Guardian 3 sensors and will it work properly?
Hi, Karen. While the two sensors may look the same, the Guardian 4 sensor is manufactured differently and is the only sensor that is optimized and approved for safe use with the Guardian 4 transmitter. Using an unapproved combination of sensor and transmitter could lead to worse sensor performance and a shorter sensor life. Please let us know if you need anything else! Thank you.
My Medtronic rep said it does and I tried it successfully.
Hi, Brigette. We'll share this experience with our team but please note that this is not a recommended use of these products. The Guardian 4 transmitter should only be used with Guardian 4 sensors.
@@MedtronicDiabetesUS acknowledged
Have no trouble inserting the Guardian 3, finding it pretty difficult to get all the liners off of the Guardian 4. I've already ruined 2 sensors trying to figure it out, and they're not cheap!!
Hi, Julian. If you haven't already, please give our Technical Support team a call and they can assist you. They can be reached at 1-800-646-4633, option #1. Thank you!
I've Had The Same Problem. Have Destroyed Many Sensors. I'm Flabbergasted 😢
@@markkelly8793 my rep told me I have a bad batch and I should return them. Luckily I still have guardian 3s and they work with the new pump so still using those!
This is similar to the guardian 3 insertion process, there should have been an upgrade to the design like Dexcom or Libre does not have such long needles to be removed after insertion, bleeding after removing needle at insertion site is an awful experience and in my experience it affects the accuracy, many of my guardian 3 sensors failed after having bleeders.Not going to fall for this.
I just got my sensor and i was not anxious at all about putting it in, until i saw how long and wide the needle is. Tried putting it on, but could never press the buttons bc im scared shitless about the huge needle. Now idk how to get the primed needle out bc it is not going in me. For reference ive put a few dexcom sensors in completely fine.
Hi, Grady. We're sorry to hear that this is giving you anxiety! If you would like a member of our Technical Support team can help you with this process. Please give them a call at 1-800-646-4633, option #1. Thank you.
Imagine a tech support person trying to coach a poor scared diabetic into stabbing themselves with their companies oversized, exposed needles.
I really hope they simplify this. I've been able to install the sensor on my own three times now (5 times if you count my attempts with older Guardian sensors years ago) but it feels like it's never any easier. I have a hard time feeling like I have a secure fit. Perhaps the sensor has to be this big for all the data and what not, but it actually feels slightly less accurate than my Freestyle Libres which are incredibly small. I've noticed my Libres are almost always accurate within about 5 to 10 mg/dl of my blood tests, but my Guardian sensors seem to update much slower enough to be different by about 30 to 40 mg/dl at times. That's a huge difference. It definitely improves over time it seems, but I feel like it takes a while and given how bulky the sensor and everything else is it feels like it should be closer to 100% accurate a lot faster.
I do appreciate that with the Guardian we're not just chucking out the sensor every time. In that way, it feels a bit better if you're concerned about sustainability and waste, but I doubt most people are when it comes to medical stuff.
Thank you for this feedback, Richard. We will pass this along to our team.
@@MedtronicDiabetesUS just as an aside, I do love my medtronic pump. Been with you guys since around 2009-2010 I think. The 780 is great with the new features! Just hope you all can redesign the Guardian sensor to be a bit easier to work with. Maybe there's some way to even just connect the sensor before using the injector, I could see that being helpful for a lot of people.
We appreciate it, Richard! Thank you for being a Medtronic Champion! 💙
@@MedtronicDiabetesUShaha, random people on TH-cam giving better feedback than whatever team lead approved these designs.
I was told there will be a new sensor that will be released in july, which will be much easier to insert
Still waiting for the guardian sensor 4. Hope it arrives soon
We appreciate your patience, Rosalie!
This is so complex. Why? I use the Libre 3, super easyand quite accurate.
Libre 3 sensor so much better & accurate, no calibration and ready to go in One hour. T1 diabetic 65 years now. I would never give up my Libre 3 sensor for this C'mon Medtronic get updated without all these crazy steps using this outdated sensor you have for the 780G insulin pump.😢🙄🙄🙄🙄
Next to impossible to complete the process by yourself! I thank God my husband is still alive!!!to help. I love the pump but YOU Have GOT to come up with something better that a person can do on their own! My sensor goes on the side of my arm as I cannot do the back and my husband isn't always home to help. I have great difficulty pulling out the needle with one hand! Next to impossible alone.
Hi, Karen. We'll share this feedback with our team. Thank you.
I really wanted to like this and it worked for me on the first two sensors but I am now having trouble like I did with sensors on the 670G pump and they’re not working. They just keep saying “updating” and I am sure it’s something happening with insertion or something. Can’t figure out what the problem is
Hi, Megan. “Sensor Updating” is a safety feature most likely to happen on the first day. Most of the time, this resolves within an hour. If you still need help, call 1-800-646-4633, option 1 (24/7).
Seems the Medtronics engineers find happiness in our discomfort. Without help or growing a third arm I cannot do this.
I use the same method to apply my sensor, but it doesn't last for seven days, why is this?
Hi, Noor, seasonal climates, skin lotions/creams, trapped moisture or different clothing may affect your tape adhesion or the way your body reacts to it. Here are some products you can try: bit.ly/TKE0dJ.
Just started on the 780g and love the results. Have eliminated all lows which I got frequently. But sensor insertion process is totally ridiculous. Who thought that up? If I were an octopus it might be doable!!
Hi. We appreciate you sharing your feedback and we'll make sure that our R&D team gets this as well! We do have a video on TH-cam that might assist you with the arm insertion, here is the link: th-cam.com/video/QhvC8Q32vkQ/w-d-xo.html. Thank you.
I don't have an issue with using the back of my arm, but I'm curious why there are videos from Europe and Africa that show insertion into the abdomen. Not complaining, just curious.
In the United States, the best performance was observed when the sensor was used in the arm. For safety reasons, therefore the system is indicated for use in the arm. The performance of devices like the Guardian 4 sensor have to be evaluated in each country and must align to each country's regulatory standards.
Because Medtronic didn't want to pay to research insertion into multiple locations for FDA approval. European and African human bodies are the same as American ones. Multi-billion dollar companies need to protect their shareholders' profits over the health of their customers.
Amazing that the Medtronic rep did NOT tell me that you cannot use this in your stomach. WTF!?
Hi there. The best performance was observed when the sensor was used in the arm. For safety reasons, therefore, the system is indicated for use in the arm. However, if another site is needed, please work with your healthcare provider to assess.
"The best performance was observed in the arm. So we made it as difficult to put in your arm as the government would allow."
Do you purposefully not actually show someone inserting this on their own? Why animation? I had to look for someone else's video to show it in real life. Especially the process of removing the needle with one hand. I appreciate that the transmitter is re-used so there's less waste; but this is not ideal for only use in the arm.
Hi there. We'll share this feedback with our team!
Still can't believe Medtronic doesn't have a usb based charger for the transmitter. Ridiculous...
Not all of us have help, nor can we reach where they say to put it. Why is it only approved for use on the back of the upper arm in the US, but other countries can put it elsewhere?
How do I get my pump to recognise that my sensor is being charged? I’ve clicked “start new sensor” but my pump is now “warming up” the transmitter when I don’t have it connected to a sensor?
Hi, Rachel, have you had a chance to talk this through with our 24-Hour Technical Support team yet? They'd like to help and can be reached at 800.646.4633 #1.
@@MedtronicDiabetesUS I did call & they helped me out with what to do. Thank you!
I always put mine in my upper thighs. I live alone and find it impossible to insert in the back my arm. They don't always last the whole week but that is usually when it has bled at insertion.
Thanks for sharing, Theresa.
i am a new sensor user and i dont think i am going to proceed! it is difficult for self user
I have diabetese for 50 years and i am okay with my the pump and testing my blood sugar as much i need
And 2 hours to warm up. Really.
i didn't like it due to limited insertion sites,don"t forget we have both the pump and the sensor and the battery doesn"t last for 7 days .they however has a very excellent technical support and nurse educator/trainer ,I hesitated for too long and procrastinated after I received the pump until Laura followed up ,she"s also very patient during the training
My sensors since March do not get pass 2 days.
Hi, Felix. We're sorry about this. Our 24-Hour Technical Support Team can help and can be reached at 800.646.4633 option #1.
1. You can improve.
2. Why allow ads in this video?
Looks quite similar to G3 method. That’s good!
I have people to insert this. However, it appear that they lack the manual dexterity and intellect required. I have tried to teach them how to do this but they dont seem to fully get it. My sensor has been failing after a couple of days, probably because of defective loading of the transmitter.
Hi, Keith. Have you already had the chance to report these sensors to our Technical Support team? If not, please give them a call at 1-800-646-4633, option #1. Thank you.
@@MedtronicDiabetesUSis your technical support team going to do a complete product redesign or just send them a new sensor?
Flexible spider hands or 1 patient company is required. (Not included in the package.)
What I despise about this video is they don't EVER show the person actually doing this insertion. There is no way for SELF insertion on the back of the arm and I cannot get someone else to do it for me. So now what Medtronic??? I am so sick and tired of your videos showing everything with ease - which is total deception. See ya later Medtronic. I cannot wait to leave this company and this crappy, old time system they keep trying to shove and promote!!! Its a JOKE! Do not follow or use Medtronic.......products anymore
Actually, it is possible, as explained in this video th-cam.com/video/QhvC8Q32vkQ/w-d-xo.html
I did it myself, a first-time user of CGM, but it took three attempts.
@cliffcoffaro6947 My sentiments EXACTLY!!!
why is this 10x more convoluted and also more expensive than the freestyle libre 2? certainly it couldve been easier and less bulky.... :/
that was a great video i understand it all how to insert Guardian (4).
We're glad you found it helpful.
@@MedtronicDiabetesUS please update your booklet user guide to indicate Only using the sensor in the upper arms. The booklet states use in the abdomen for ages 18 and up. Wasted a sensor, got wild readings.
Since I require an account to use the sensor, send a warning, email or note on your site once a new account is created to address this change for Only upper arm use. It's frustrating. Thank you
I just started using ive used my senus within a wk
Hi, Tammy. We're sorry to hear about this. Have you already had a chance to speak to our Technical Support team about this? If not, please give them a call at 1-800-646-4633, option #1. Thank you.
Wow what a mess. Medtronics once again did why did you not change the sensor into a more friendly user insertion?? Really so now I have to ask someone to help me insert? You have real competition now in sensors and this is best you can do. I have been wearing the Dexcom for 10 months now and it is so easy and painless to insert. I literally never had to pull it out due to irritation, never came off early, and take off is literally 2 steps like the insertion. What a major disappointment!
Hi, Sara. We will pass along your feedback to our R&D team. Thank you.
I guarantee the R&D team does not read feedback. From the way this is designed I doubt they can read at all.
You guys might consider the feedbacks writing here! Please change the material of the tape as it’s irritating!
Hi, Abdulla, we're sorry to hear this has caused so much frustration for you. We'll be sure to share this feedback with our team.
I'm not fond of the sensor either, very little body fat and my head doesn't swivel 270°. I did learn from my rep that a Libre style sensor has been approved in Europe and is before the FDA right now. Maybe they should say it prevents covid to speed it along . I just wish the sensor would last for 7 days. Usually after 5 I need to untape the transmitter, unplug it and restart it. The 7th day it recalibrates for 1.5 hrs and then shuts off.
Hi, John. We're sorry to hear about this. Have you already had a chance to speak to our Technical Support team about this? If not, please give them a call at 1-800-646-4633, option #1. Thank you.
The majority of the comments about the sensor are SPOT ON! Medtronic is not the new kid on the block when it comes to diabetic stuff but they behaved very much like that when they put together the CGM sensor application. I particularly agree with those comments that reflected how repulsive it is to have to have "assistance" to apply the sensor. BAHHHHHHH HUMBUG MEDTRONICS!
Hi, Pamela. I'm sorry to hear that. Your experience is really important to us and I want you to get the best help possible. I recommend you speak with our 24-Hour Technical Support team at 800.646.4633, option 1, at your convenience.
It seems people over the age of 17 are approved to use their abdominal region now...
Is this confirmed Medtronic YT commentor representative?
In the U.S., the Guardian 4 sensor is indicated for use in the arm.
Because if it could go anywhere else it would be slightly easier to apply. And that's not the medtronic way.
I can't put into words how awful my entire experience has been with the guardian 4. Applying it is awful. First one failed after five days. Removing it took ten minutes and was both stressful and painful.
I can only describe the overall design as almost hostile to users. It's as though this was cobbled together in 24hrs and rushed into mass-production with absolutely no regard for the people who might be using it. Even this video is hard to follow.
How could they possibly fail this badly in comparison to Dexcom and Libre? And even then, a 2hr warmup period compared to Dexcom G7's 30 minutes AND a 12 hour grace period after it stops.
For the love of god, Metronic. What are you doing?
Hi there. We appreciate you taking the time to leave your feedback and we will make sure that it is passed along to our team. As for your sensor experience, have you had a chance to talk this over with our Technical Support team? If not, please give them a call at 1-800-646-4633, option #1. Thank you.
@@MedtronicDiabetesUSif your team hasn't already considered these glaring issues, they obviously don't know what their doing. Stop getting product designs off of fivr
I find myself coming to this video because I’ve lost a lot of my sensors to excess bleeding when removing the needle for the guardian 4. It’s to the point Medtronic won’t send me any more replacements outside of my normal shipments. It is not physically possible for me to hold the sensor and the needle at the same time. My arm simply does not bend that way. I’ve lost so many sensors because I just can’t properly remove the needle without help, and I don’t always have access to said help. This is probably one of the only major issues I have with the sensors, but it’s a big one…
Hi, we're sorry to hear this has caused so much frustration for you. Our technical support team would love to see how they can provide additional support and can be reached at 800.646.4633 option #1.
Customer "You're sensor keeps failing, and your application process is ridiculous. I keep losing sensors!"
Medtronic "No more sensors for you then. But you can call this number and talk to someone that doesn't care."
You guys think pretty highly of your tape. It is pretty terrible. I encourage everyone to use KT tape to go over their sensor instead of the oval tape. It lasts all week unless you are really sweaty a lot.
Do you even read these comments? I went thru 3 sensors and pulled a muscle with all the twisting it took. I am using my abdomen.
Yes, we do. We will pass this feedback along to our team. Thank you for sharing, Nancy.
All CGMs be it freestyle libre or any other which put sensor behind arms are not accurate. There is a difference of almost 50unit readings(mostly on higher side) compared to traditional glucometer. 50unit difference is too much for accurately administrating insulin and has more chances of hypoglycemia. Hence, when ever in doubt use traditional glucometer
this is so difficult 😞
Hi, Sarah. We're sorry to hear about this. Have you already had a chance to speak to our Technical Support team about this? If not, please give them a call at 1-800-646-4633, option #1. Thank you.
I feel like I've lost my independence. I now must have assistance on insertion day. I don't have three hands!
We're sorry to hear that, Gail, and we'll share this feedback with our team.
"Hey team, Gail doesn't have 3 hands!"
The team "i coulda sworn she did!"
I found laying on my side in bed with my arm bent and propped up on a pillow makes it easier to remove the needle and attach the transmitter.
I Cannot Get The Plastic Under The Bottom To Separate Where As I Can Spread The Adhesive On To The Skin😢. This Is Really Goofy.
Hi, Mark. We're sorry to hear that you are having trouble. Please give our Technical Support team a call at 1-800-646-4633, option #1, for assistance. Thank you.
@@MedtronicDiabetesUSI wonder how much is spent, paying someone to read a script over the phone because somehow this idiotic design made it through multiple levels of approval.
david glenn
ITS A BIG PROJECT! DOES NOT MADE ANY DIABETIC PEOPLE ANY FAVOR!!!
WILLIE!!!
I watched several of the instructional videos as the first one was was too confusing! I am an RN & found thus cumbersome to work with. It seems like it could be a whole lot easier! What is withe the over one hour wait tine after sensor is inserted. There is no way someone could insert this in the back of upper arm by themselves. For older adults with arthritic fingers, the taping system is a nightmare. This system could be such a game changer for many,but it definitely needs some fine tuning and clearer instructions. Take the music out of the videos, it is distracting.
Hi, Barb. We appreciate you sharing your feedback and we'll make sure that our R&D team gets this as well!
@@MedtronicDiabetesUS Thank you. The taping system is the problem. One person is just not able to do the taping on the back of the arm. We have tried multiple times to have patient try to insert and tape it himself. Was not possible. This patient does not have any cognitive or physical impairments and could not do.
I agree with all the comments about one person insersion of the sensor. I don't want to have to run over to my neighbor's house, hope someone is home, and ask them to help. This is redicoulous. As for the video, it is very much over simplified for the process, but most importantly, it skips one very important step. After you have the sensor and transmitter inserted the video tells you the pump with see the new process and tells you the use the Start New Sensor function. Well, you are going to be waiting for a very long time for this message if you don't go into the menu and turn on the sensor. Then it will be able to see the new sensor and only then will the pump and sensor see each other. I am surprised the a company like Metronic does not have better quality control for such thing. Actually, I guess I am not surprised about this when the put out a product that requires 2 hands to install, but make is so it must be done with 1 hand. Come on Medtronic, lets get your act together.
Thanks for sharing this with us, Cary. We'll pass this along to our development team!
@@MedtronicDiabetesUSfire your development team and ask freestyle how they found their guys.
Comunque questi sensori Guardian 4 non funzionano durano molto meno di 7 giorni questi sono errori gravi che la medtronic non deve fare
I just upgraded to the 780G pump after using a 680 with a dexcom. THIS IS FUCKING RIDICULOUS. I was SO hopeful having the smart guard but honestly after inserting the sensor, dicking around with equally if not more frustrating accucheck finger poker, I'm considering not moving forward and just sticking with my old setup. So disappointed and honestly feel like I'm being preyed upon more so than usual as a diabetic. Do any of the people developing this system even have diabetes? It seems so out of touch and even detrimental to my care. I am ashamed I didn't do research before just saying yes, upgrade me! White hot rage after getting setup with this nonsense. BEWARE.
AND YOU HAVE TO CALIBRATE???
The entire point of having a CGM is to not have to continuously stab your finger. Medtronic, this product is absolutely useless and this needs to be rectified. Shame for putting stock owners before diabetics. This industry being beholden to your stock price to the detriment of your patients has me ashamed.
Day two of this setup. Glucose readings off of the sensor are anywhere from 20-60 points off of where a finger reading is. I'm so curious how one is supposed to trust this system to suspend and dose autonomously when the readings from the sensor are so far off and constantly need to be calibrated. It says in the manual that using this product can lead to coma and or death. Boy does it feel like that's the case! (Rant end, this product gets two thumbs down.)
Not going back to Medtronic because this sensor was sooo bad.
Seriously considering dumping the entire pump and going back to manual injections after every meal solely because this CGM process is so poorly designed I really don't think it's worth it.
Sure, it might be more sustainable this way-not having to throw away a circuit board and battery every time you change your sensor-but there has got to be an easier design solution to make it work than this...
Hi, Matt. We're sorry to hear this but we will share your experience and feedback with our R&D team.
Translation "K"