Hi, the option to update your Personal Identity if no longer there. You can only update your email address, phone number and address. Do you know the alternative method?
Hi, I have updated my new passport but still not got any answer; I will travel next week and my old passport was left in the embassy. I have the number of my old passport. My question is May I have a problem coming to the UK? My pre-settled is linked to the old one. Thanks
I tried to update my new passport, but the UK government wedsite stated that some information on my photo of my new passport cannot be read, how to make sure that the photo of passport is read by machine when taking photo of new passport?
Hi Jacqueline, I'm sorry, but unfortunately, it sounds like there is some technical issue on the HO back end. We are not sighted on their IT solutions. I would suggest that the best way forward is to call EUSS Resolution Centre - you can contact them online or via phone. Details are here: www.gov.uk/contact-ukvi-inside-outside-uk/y/inside-the-uk/applying-to-continue-living-in-the-uk-including-settled-and-pre-settled-status/using-the-eu-exit-id-document-check-app I'd also suggest that you report this issue to IMA (Independent Monitoring Authority) here ima-citizensrights.org.uk/report-complaint/ and to organisation The3Million here the3million.org.uk/report-it
Hi, I aplied for settled status as I have been in the UK for 5year but I accidently put some of my details wrong. Is there any way how to change it? Also I would like to share the evidence of me being here 5 years, but I cannot really find where to do so. I tried to call resolution centre but they don't pick up the phone. THanks
Hi, nice video but I couldn’t fixed my problem! I’m Portuguese, I’ve settled status with my passport out of date (Portuguese embassy they’re taking some time) but my problem I want to change my passport number for my ID number (as I can use my Portuguese ID for e few years in UK, how can I do? Thanks Adérito
You can update your ID document in 'view and prove' system. It should allow you to add an ID card instead of a passport as many people applied for status with their ID card. Where specifically do you struggle? You can send us a screenshot at the stage where you are stuck to natalia@pomoc.org.uk
How do I upload my new passport, I have an issue with scanning it (I don't have a scanner and attach it), I have tried to call you on the number, yet after 7 minutes of playing music, I was just cut off. Please can you help me
EU citizen Settled Status in UK means you live in UK being Self Sufficient not claiming benefit,not claiming Rent benefit or any other benefit in order to live/survive in UK.
Hi I have sent my passport to home office for updating my name it’s been almost two weeks. Can you please tell me how long are they taking to send the ID document back and how long after I will receive the email that my account is updated. Thank you
Hi Kashif, unfortunately, there's no fixed processing time for the HO shares. So 2 weeks isn't unusual, even a month or two for an update on the system. In terms of returning ID, I usually see 2-3 weeks. Keep checking. Also, remember there was Easter break in between.
Hi, sorry for the silly question. Do I have to include the prepaid envelope when sending my passport ( got married so need to update my details)? It doesn’t say anything about it on the cover letter
You don't have to as a mandatory requirement but based on case work practice I recommend doing that to minimise the chance that your ID document will get lost or taking longer time. Especially at the time when this video was created, that was the best approach. Of course if you can't meet the cost of this, just send by first class. Hope this helps, any more questions please ask and there aren't silly questions.
@@brozynska HI, I sent it over on the 21st May which was Saturday, I checked tracking information and can see they have receives it 23rd May. I have not received my passport back yet though..
@@Renata-qh6or Hi, can you kindly share how long eventually you had to wait to receive your passport back? I am currently waiting for mine and I am in the same process. Thank you
Hello, my wife and I got married in February. We had to update the residence permit because the surname had changed and we sent it to the home office for updating along with our marriage certificates. It's been about a month and still no response. I am going to apply for family permit visa but I cannot do without this update. How many time will it take. What is the maximum duration? Does anyone have knowledge? Thanks.
Hi Egemen, unfortunately, the processing times vary from a couple of weeks to a few months. Have you sent the passport via recorded delivery.? As you need your document urgently, best if you call the EUSS Resolution Centre or email them through the online form on gov.uk website.
@@pomocorguk Yes she sended as recorded delivery, we can see the signature of the recieve side. I will send e mail today home office. Thanks for answer :)
@@pomocorguk hi again, :) Our passport is back. But the update email still hasn't arrived. How long does this take? Do you have any information? Thank you so much for answers :)
@@egemengirgin3392 Dear Egemen, it can take from a few weeks to a few months. HO doesn't tell us any specific processing times. I know this is frustrating.
Hi what is correct address to send passport for change the name after marriage because when I print the cover letter from site the show po box 2077 Liverpool I think this is wrong address
how to update passport without having to send the original one? that's not the case you have to send the original passport with a sheet that has a unique code to your account
Hello, I need to update my settlement status because I have a new passport. But I can’t login in my account! I don’t have my old passport number! What to do?
Hi, do you mean that in your child's application, you provided your UAN number? Because each person must have a separate application in their name. If the answer is yes then you log into view and provide with their ID number and DOB but the security code will come to the number or email you gave.
hi i sent my passport by post to update EU settlement status as i have changed my nationality from indian passport to portuguse, do u know within how many days they will update my UKVI account and when will i get my passport back. Thankyou.
Hi, I have a settled status and I moved to Italy for one year to assist my family with pandemic. I have left the U.K. home address, do I have to update the home address with the Italian one? As in your video it says “change U.K. address”. I’ll be back in U.K. by the end of this years and I don’t have yet a U.K. address. Should I wait to update that till I find a new place and move there?
Hi. I just need answers for my questions. I sand my passport to HO like around 2 weeks ago, they said by phone that they received but they don't know when they sand my passport back. Around 3 weeks time Im going on holiday and I need my passport back. Nobody want to help me by the phone. Is it any way that I can get my passport back before holiday?
Hello, can you please email natalia@pomoc.org.pl - I will send you some screenshots. There is an option but HO added an extra page between so it's harder to find.
Hi, for some reason I don't have the Personal option, I have a new passport and have been trying for 30min but this literally the only thing I can find, please help.
Hi Ibrahim, can you log in and make me a picture of your main page (just cover personal details) and what do you see when going into update details link. Send it please to natalia@pomoc.org.uk
hey ive updated my mothers new passport right and i uploaded the image of the passport...but then i had to update my fathers also but on 10:24 of the video...after i finished my mothers update and i got that green bar saying You have updated...blablabla i didnt click finish and leave service i click on Update another detail and then...i added my fathers new passport and image of his passport and ...did i do something wrong..or what :( i am worried i did something wrong...
Hi both your parents should have a seperate digit status account. So you should log into your mother's account and update her passport. Then seperarely you should log in with your father's details into his status and updated his passport in his account.
If you already have settled or pre-settled status, you don’t need to apply again. But please note that if you have pre-settled status this status expires 5 years after you have received it.
What do you mean that you got a EU settlement "card"? I thought that there isn't a card (which is a big problem for EU citizens). Do you mean something else like a BRC (which isn't under the EU settlement scheme) ?
You need to log into 'view and prove' system and on the main page, there's a link to update different personal info including ID document. Please remember that change within the system, can take from a few weeks to a few months.
Hi. I have a new passport and I tried to update my details online, but I found only the option to sent my passport to them through the post office. That was 1 month ago and I still don’t have any news from them. Do you know long does it usually take to wait for this?
Like around 3 months I wait i was so stressed but is caming back to your adress don’t worry, only is so busy, people changing names after divorcing, or others things, but the will email you before to confirm your address for send you the documents back
Hi, I have been given pre-settled status couple months ago. Now I have completed 5 years living in UK and want to change from pre-settled to settled status. This should be simple according with www.gov.uk/settled-status-eu-citizens-families/switch-from-presettled-status-to-settled-status. But system does not give an option for that. After authentication with ID, DOB and code, it has only 2 options: "withdraw from current application" or "update your data". Don't want to do any of it. Just switch my status. Same documents I provided before the only change was that now completed 5 years of continuous residence. What to do in this case?
Hi, Thank you for your question. Can you please send it to our EUSS advisor via email (natalia@pomoc.org.uk). She will be able to reply next week as she is currently on her annual leave. Alternatively you can also email volunteer@settled.org.uk. Best wishes.
@@jeremysargent5037 To change from pre-settled to settled status, you need to start from scratch - basically, make a new application. So in reality you don't change one to another anywhere, you just apply for settled status once you qualify.
Podczas wykonywania kroków w aplikacji EU Exit, aplikacja poprosi o numer telefonu i email. Aby zmienić numer telefonu na inny trzeba zalogować się do konta w UKVI (można to zrobić przez zalogowanie się do view-and-prove najpierw). Niedługo będziemy odświeżać nasze guide videos ponieważ Home Office dokonał trochę zmian.
Great video! Very reassuring and clear.
Hi, the option to update your Personal Identity if no longer there. You can only update your email address, phone number and address. Do you know the alternative method?
Hi, in case you still need an answer to this question please email volunteer@settled.org.uk or natalia@pomoc.org.uk
Did you find an alternative for this ??
Hi,
I have updated my new passport but still not got any answer; I will travel next week and my old passport was left in the embassy. I have the number of my old passport. My question is May I have a problem coming to the UK? My pre-settled is linked to the old one.
Thanks
Have you heard back?
I tried to update my new passport, but the UK government wedsite stated that some information on my photo of my new passport cannot be read, how to make sure that the photo of passport is read by machine when taking photo of new passport?
Hi Jacqueline, I'm sorry, but unfortunately, it sounds like there is some technical issue on the HO back end. We are not sighted on their IT solutions. I would suggest that the best way forward is to call EUSS Resolution Centre - you can contact them online or via phone. Details are here: www.gov.uk/contact-ukvi-inside-outside-uk/y/inside-the-uk/applying-to-continue-living-in-the-uk-including-settled-and-pre-settled-status/using-the-eu-exit-id-document-check-app
I'd also suggest that you report this issue to IMA (Independent Monitoring Authority) here ima-citizensrights.org.uk/report-complaint/
and to organisation The3Million here the3million.org.uk/report-it
@@pomocorguk , Thanks for your prompt reply. I solved this problem already.
Hi, I aplied for settled status as I have been in the UK for 5year but I accidently put some of my details wrong. Is there any way how to change it?
Also I would like to share the evidence of me being here 5 years, but I cannot really find where to do so.
I tried to call resolution centre but they don't pick up the phone.
THanks
Hi Jan, please send me an email to natalia@pomoc.org.uk
Hi, nice video but I couldn’t fixed my problem! I’m Portuguese, I’ve settled status with my passport out of date (Portuguese embassy they’re taking some time) but my problem I want to change my passport number for my ID number (as I can use my Portuguese ID for e few years in UK, how can I do?
Thanks Adérito
You can update your ID document in 'view and prove' system. It should allow you to add an ID card instead of a passport as many people applied for status with their ID card. Where specifically do you struggle? You can send us a screenshot at the stage where you are stuck to natalia@pomoc.org.uk
kkkkkk o mesmo problema que eu kkk fdss
How do I upload my new passport, I have an issue with scanning it (I don't have a scanner and attach it), I have tried to call you on the number, yet after 7 minutes of playing music, I was just cut off. Please can you help me
Hi, please email natalia@pomoc.org.uk, we'll try to help!
EU citizen Settled Status in UK means you live in UK being Self Sufficient not claiming benefit,not claiming Rent benefit or any other benefit in order to live/survive in UK.
Hi I have sent my passport to home office for updating my name it’s been almost two weeks. Can you please tell me how long are they taking to send the ID document back and how long after I will receive the email that my account is updated. Thank you
Hi Kashif, unfortunately, there's no fixed processing time for the HO shares. So 2 weeks isn't unusual, even a month or two for an update on the system. In terms of returning ID, I usually see 2-3 weeks. Keep checking. Also, remember there was Easter break in between.
9 weeks and still no update even though I received my passport back
6weeks not even received passport yet
How I can update a UK address to foregin one.
I see only the UK address option there.
I would be grateful for a reply.
Hi, please email your question to natalia@pomoc.org.uk
Hi, sorry for the silly question. Do I have to include the prepaid envelope when sending my passport ( got married so need to update my details)? It doesn’t say anything about it on the cover letter
You don't have to as a mandatory requirement but based on case work practice I recommend doing that to minimise the chance that your ID document will get lost or taking longer time. Especially at the time when this video was created, that was the best approach. Of course if you can't meet the cost of this, just send by first class. Hope this helps, any more questions please ask and there aren't silly questions.
Hi Renata. Dis you receive your passport already? Did you obtain any confirmation it was delivered?
@@brozynska HI, I sent it over on the 21st May which was Saturday, I checked tracking information and can see they have receives it 23rd May. I have not received my passport back yet though..
@@Renata-qh6or Hi, can you kindly share how long eventually you had to wait to receive your passport back? I am currently waiting for mine and I am in the same process. Thank you
@@vallevecchia Hi, it took me 2 weeks to receive the passport back.
Hello, my wife and I got married in February. We had to update the residence permit because the surname had changed and we sent it to the home office for updating along with our marriage certificates. It's been about a month and still no response. I am going to apply for family permit visa but I cannot do without this update. How many time will it take. What is the maximum duration? Does anyone have knowledge? Thanks.
Hi Egemen, unfortunately, the processing times vary from a couple of weeks to a few months. Have you sent the passport via recorded delivery.?
As you need your document urgently, best if you call the EUSS Resolution Centre or email them through the online form on gov.uk website.
@@pomocorguk Yes she sended as recorded delivery, we can see the signature of the recieve side. I will send e mail today home office. Thanks for answer :)
@@pomocorguk hi again, :) Our passport is back. But the update email still hasn't arrived. How long does this take? Do you have any information? Thank you so much for answers :)
@@egemengirgin3392 Dear Egemen, it can take from a few weeks to a few months. HO doesn't tell us any specific processing times. I know this is frustrating.
Hi what is correct address to send passport for change the name after marriage because when I print the cover letter from site the show po box 2077 Liverpool I think this is wrong address
Slaam
I am from pakistan my daughter is in UK
Now I want to ask she is on pre settle status
I'm not sure what is that you ask. Are you asking if you can join her in the UK?
how to update passport without having to send the original one? that's not the case you have to send the original passport with a sheet that has a unique code to your account
You can update your passport fully online unless you changed the name on your document (then it needs to be sent to the HO).
Hello, I need to update my settlement status because I have a new passport. But I can’t login in my account! I don’t have my old passport number! What to do?
You will need to call EU Resolution Centre so they can change it.
You will need to contact the EUSS resolution centre. POMOC
For the future always have one picture in you phone from your old documents till you done all the changes,
@@anaasadi4253 Yes, that is useful advice.
Hi
It is possible change my picture on this status?
No the picture can't be changed.
@@26Nadinka you can change pic now
Hi How do I update my child's new passport on UKVI? (The child was registered on the scheme using my account).
Hi, do you mean that in your child's application, you provided your UAN number? Because each person must have a separate application in their name. If the answer is yes then you log into view and provide with their ID number and DOB but the security code will come to the number or email you gave.
hi i sent my passport by post to update EU settlement status as i have changed my nationality from indian passport to portuguse, do u know within how many days they will update my UKVI account and when will i get my passport back. Thankyou.
Hi Ashraf, unfortunately, this can take a week, a few weeks or a few months. We don't know.
Hi @Ashraf khan can you kindly share if you have received your passport back from home office? And how long after did you get it?
What do I do if I need to update the passport, but can't do that since I lost my old one ?
update-your-details.homeoffice.gov.uk/account-recovery/help
@@pomocorguk I had to call them in order for them to tell me my old pass number. Now I updated everything so all good.
Hi, I have a settled status and I moved to Italy for one year to assist my family with pandemic. I have left the U.K. home address, do I have to update the home address with the Italian one? As in your video it says “change U.K. address”. I’ll be back in U.K. by the end of this years and I don’t have yet a U.K. address. Should I wait to update that till I find a new place and move there?
Hi, in case you still need an answer to this question please email volunteer@settled.org.uk or natalia@pomoc.org.uk
Hi.
I just need answers for my questions.
I sand my passport to HO like around 2 weeks ago, they said by phone that they received but they don't know when they sand my passport back.
Around 3 weeks time Im going on holiday and I need my passport back. Nobody want to help me by the phone.
Is it any way that I can get my passport back before holiday?
Hi, please email your question to natalia@pomoc.org.uk, we'll try to help you
Same situation for me. I tried to call all available numbers but it is a closed loop. I am waiting 3 weeks now.
@@brozynska Unfortunately, there are capacity issues so the line is hard to get through.
Hi I am also in same situation. How long did it take you to receive your passport back from the home office? @Anna Swieszczak @Karolina B.
Hlo mam how i update my identity document there is no option to update your identity document ?
Hello, can you please email natalia@pomoc.org.pl - I will send you some screenshots. There is an option but HO added an extra page between so it's harder to find.
Now I heard that she can get settle status
Is this news is correct ??
You'd need to give more details about what you are referring to.
Hi, for some reason I don't have the Personal option, I have a new passport and have been trying for 30min but this literally the only thing I can find, please help.
Hi Ibrahim, can you log in and make me a picture of your main page (just cover personal details) and what do you see when going into update details link. Send it please to natalia@pomoc.org.uk
Hey did u get an option for this
I apply for settle status it’s has been more then 21 days I didn’t get the decision just want to know how long I have to wait
Hi, in case you still need an answer to this question please email volunteer@settled.org.uk or natalia@pomoc.org.uk
hey ive updated my mothers new passport right and i uploaded the image of the passport...but then i had to update my fathers also but on 10:24 of the video...after i finished my mothers update and i got that green bar saying You have updated...blablabla i didnt click finish and leave service i click on Update another detail and then...i added my fathers new passport and image of his passport and ...did i do something wrong..or what :( i am worried i did something wrong...
Hi both your parents should have a seperate digit status account. So you should log into your mother's account and update her passport.
Then seperarely you should log in with your father's details into his status and updated his passport in his account.
It's possible that you now entered your fathers passport number in your mother's account instead of his.
Hello, I already got my EU settlement card back in August 2020. Do I have to do it again
If you already have settled or pre-settled status, you don’t need to apply again. But please note that if you have pre-settled status this status expires 5 years after you have received it.
What do you mean that you got a EU settlement "card"? I thought that there isn't a card (which is a big problem for EU citizens). Do you mean something else like a BRC (which isn't under the EU settlement scheme) ?
Please as pre settle status how do I change my passport number because I have renewed my passport
You need to log into 'view and prove' system and on the main page, there's a link to update different personal info including ID document. Please remember that change within the system, can take from a few weeks to a few months.
hlo mam how to change emil nd number on this status because i have change my number so I don’t have my old number plz help me
Hi. I have a new passport and I tried to update my details online, but I found only the option to sent my passport to them through the post office. That was 1 month ago and I still don’t have any news from them. Do you know long does it usually take to wait for this?
Hi, in case you still need an answer to this question please email volunteer@settled.org.uk or natalia@pomoc.org.uk
Hello bro do u got ur passport for me also the sams happened to me for like 6 months now u know what to do
Like around 3 months I wait i was so stressed but is caming back to your adress don’t worry, only is so busy, people changing names after divorcing, or others things, but the will email you before to confirm your address for send you the documents back
i think u should call ukvi resolution centre. even i had posted my passport as i had changed my nationality but i got my passport in 2 weeks.
Hi how long do we have to wait until the verification of the id document
Hi Yann, is that for sending a document to the HO as a part of your application or to update the ID document digitally?
Hi, I have been given pre-settled status couple months ago. Now I have completed 5 years living in UK and want to change from pre-settled to settled status. This should be simple according with www.gov.uk/settled-status-eu-citizens-families/switch-from-presettled-status-to-settled-status. But system does not give an option for that. After authentication with ID, DOB and code, it has only 2 options: "withdraw from current application" or "update your data". Don't want to do any of it. Just switch my status. Same documents I provided before the only change was that now completed 5 years of continuous residence. What to do in this case?
Hi, Thank you for your question. Can you please send it to our EUSS advisor via email (natalia@pomoc.org.uk). She will be able to reply next week as she is currently on her annual leave. Alternatively you can also email volunteer@settled.org.uk. Best wishes.
@@pomocorguk 3 months on. Is there a video showing how someone changes their presettled status to settled status? That would be great.
@@jeremysargent5037 To change from pre-settled to settled status, you need to start from scratch - basically, make a new application. So in reality you don't change one to another anywhere, you just apply for settled status once you qualify.
jak dodac nr telefonu do aplikacji eu exit prosi o kod
Podczas wykonywania kroków w aplikacji EU Exit, aplikacja poprosi o numer telefonu i email. Aby zmienić numer telefonu na inny trzeba zalogować się do konta w UKVI (można to zrobić przez zalogowanie się do view-and-prove najpierw). Niedługo będziemy odświeżać nasze guide videos ponieważ Home Office dokonał trochę zmian.