I had a genesis G80 that threw a rod at 34k miles. The dealership spent almost a month just looking for reasons to deny the warranty claim. Fist they tried to say it was lack of oil changes, then when they saw the cams were in perfect shape and saw no signs of wear, they tried to say that it was overfilled with oil. (It drove for 3k miles on that oil change before blowing up). They finally agreed to warranty the engine, but the whole ordeal took 4 months if I remember correctly.
I’m no longer supporting this brand or KIA OR genesis I don’t think I’m gonna get a palisade and get a used q7 cause that has the same engine as my g80 that was leased and i bought the new outback b4 corona don’t know if I made a good decision cause I had 70k miles on it and they sent me a recall letter after a year I returned it but I wanna get a price cause of gas
I owned a Hyundai from 1999 to 2006. I was part of an owner's group at the time. We used to jokingly call the 10year/100,000 mile "america's best warranty", "America's most voided warranty".
When Hyundai first came out with their 10year/100k warranty, a buddy told me his parents had just bought one. I told him that Hyundai’s suck, which upset him, after all they have to be good with such a long warranty. I used to work in auto parts, I’ve sold enough Hyundai parts to know they suck.
@@alexeiutgoff7955 Hyundai is the 6th largest seller in the US. If they were the 1st or 2nd, that would apply, but per capita they seemed to need more repairs.
I seriously considered a 2021 new Sonata hybrid. Beautiful, well equipped car. Took it for an extended test drive for 10 minutes on freeway with salesperson. Car had rattle and wind whistle around passenger window. Again: this car was brand new! I asked for a service tech to evaluate and give this the benefit of the doubt, and he said that they all do that. Maybe yes, maybe no, but I decided the quality of the car was not as good as it appeared. I bought a new Camry hybrid instead.
You did the RIGHT thing by going Toyota. There is a reason why a '23 RAV4 is the best selling vehicle in the US, even outselling Ford F-150. Matter of fact, FIVE of the top selling TEN vehicles in the US are Toyotas!! Forget those "Korean Jukeboxes" even if they are cheaper to buy!
@Chris I have a coworker that dealt with engine issues in his Kia with oil sensor going amuck causing engine issues and their engines are also made by Hyundai they gave him such a hard time to get it fixed under warranty and it took him 3 weeks to finally get it fixed!!
@@ItalianMetalHED that’s because Kia is Hyundai. Hyundai owns like 35% of them. All of Kia’s powerplants are straight from Hyundai. It’s like Cadillac and Chevy.
@@revefamilyvideos3018 doesn’t matter if they don’t honor it or modify the conditions in which warrants a repair under that clause! It’s what con men do lol
Yep. If it was a manual transmission it would make more sense why the warranty claim was denied. But you can't even over rev the engine manually in a DCT
Correct. With a manual you could accidentally "money shift" to a low gear and over rev the engine regardless of the ECU. Good way to drop a valve. With any sort of automatic I agree that would be a very doubtful situation.
i may be wrong, but i'm pretty sure the manual N cars will lock you out of lower gears if your revs would exceed the limit. it does so for 2nd gear, at the very least
I'm extremely surprised by this. We own a 2014 Fanta Fe Sport which blew an engine 52km past the warranty and they replaced it "no questions asked" as well as providing a courtesy car while our was in the shop. That vehicle now has over 430,000km on it without any issues whatsoever. I feel badly for this gentleman but our experience has been nothing short of stellar.
Thanks for sharing this. If Hyundai is doing this on a larger scale then this means they will be a "NOT CONSIDERED" as a replacement for my 2015 car (not a Hyundai) in a couple years. Thanks also to Hyundai owners who posted comments below in response to this video supporting this company's practice. Good info. for other perspective buyers.
Meanwhile I hit a pothole in my Toyota and they fixed it under warranty because the original dealer forgot to remove the bump stops and could have contributed to the resulting damage.
Just got out of a 9 year old santa fe SE with severe oil consumption problems at only 80k miles. Never put anything in it other than full synthetic. I don't know if I lucked out or not, but within about two weeks of finding the oil consumption problem (which seemed to come all at once, prior oil change, no issue), a tractor trailer smashed me in the car with the family and totaled it. It was OK aside from the fact that a car under 100k miles at near boat anchor isn't acceptable any time after fuel injection was introduced, and not even before - but wheel bearings (at 65k miles), worn linkages, window motor problems before then, poor seat durability, and a hood that needed to be repainted due defective paint just after the 3/36 warranty ran out. my motor would've been under 10/100 warranty, separate from the B to B, but I doubt hyundai would've made it right. I didn't have to figure it out. Very few from that generation of santa fe (2013-2016) of any type left around here in the burbs. Long story short, there isn't anything from them I'd consider - I replaced a VW that my wife had when I met her with the hyundai, but the alternate car is a toyota. I was hoping for something closer to toyota than the VW, but in all honesty in money spent and car life, the hyundai was much closer to the VW. Difference being everything around the engine on the VW fell apart. All parts of the hyundai seemed mediocre with a potential engine grenade in the future. I caught the oil consumption problem after an uneventful oil change - car had less than 2 quarts of oil in it (out of 6+) not long after the oil change and no indicator light ever came on. What made it go from burning very little to a quart every 500 miles or more all at once? stuck ring? There's no way it had appropriate oil pressure up and down hills here, but no light ever came on. Local independent mechanic told me he's seen the same thing on a lot of 4s - grenade without a warning light.
Hyundai pays lawyers whether they have work to do or not. Worst case it goes to court and they get ordered to pay for the repair. Best case the customer realizes it will take years and thousands of dollars to maybe win, and just decides to fix the car and forget about it.
Sad thing is that it indeed only seems to be a problem in the US. Here in Europe for example (Germany for me) it's very different. Then again, you usually don't find specifically Hyundai dealers here but rather mixed dealers which work on like 2-3 brands. But yeah..... that it's that problematic in the US is kinda sad.
They likely can. Otherwise it would be not denied. This whole video has that feel like we dont know everything. Bet the tech made some tune or alternations that voided the warranty. Majority of these warranties stories are that it took too long and too much back and forth but they did it. Or people were unaware that warranty was not transferable and thought they had warranty when they did not... not much on - we deny cuz fuck you in particular we dont really honor our warranties.
My 2015 Elantra started making a clicking sound around 85,000… at 98,300 I had it serviced and the tech said I needed a new engine. 7 weeks later I had a new engine. The technician was honest and Hyundai honored my claim.
you got a brand new engine? doubtful. I think you got someone elses remanufactured crap with some replacement parts put in that may last you another 10k or so. time will tell. Can't imaging they would install a 10k engine in a 12 yr old car. but hey, I would never buy korean crap again, too many issues
Same here. I had a 2014 santa fe with an engine knock with 65k. Too kit to hyundai dealer they said i need a new engine. They put the claim in 2 weeks later i got approved for the new engine. 3 weeks later i got my car back with a new engine. They also gave me a loaner for the time it was being repaired. No complaints over here lol
Any dealer will. I follow a TH-cam channel of a guy who has a Jeep Cherokee Trailhawk who shredded the transfer case in it while off roading. Jeep denied the warranty repair because apparently, taking an off road vehicle off road is considered "abuse." Hell, Tesla refused to honor their warranty on a guy who shorted the battery out when he hit a puddle on a gravel road. Also for "abuse." Anything to save a buck
Incorrect. not just hyundai. I had other companies try to tell me there were rats damaging my engine bay on a brand new car at the very first service. they didnt know I kept it inside a brand new garage in a brand new house purchased with everything sealed. BTW, i only drove during the day in a public city parking. doubt rats would be eating it up during a day light out in the sun in Chicago city
@@backwoodstherapy Mazda dealers are the best with warranty at least my Mazda dealer is they always replace stuff under warranty even when the warranty has expired. They even gave me a discount one time for something that wasn’t warranty because they felt bad
the dealers don't mind warranty work because it's covered by corporate so it's basically free work for their techs get paid for. They replaced all 4 of my wheels because the clear coat was peeling on 2 of them under warranty at 50k miles. Some dealers may just be lazy? The story in the video is kinda weird tho like they're over compensating or trying to justify why they mashed the gas pedal when there was an issue with the engine or they had a piggyback system installed which would make sense the guy being a hyundai tech and all and knowing he can take it off to try and claim warranty if anything happens to it. Not really a full investigation video, seems like you heard some gossip on a forum and decided, hey I'll do some voiceovers with stock photos and upload it to youtube. That sounds like a great idea!
Had the exact opposite experience with Hyundai on a Genesis Coupe 3.8 with 99,910 miles. It was ticking so I brought it to the dealership, they asked for the last 7 oil changes, I provided the paperwork and they replaced the entire block. I can't say enough to praise their efforts on my behalf...
Yeah this is an isolated situation not told by the person who it happened to, we don't know the whole story. If it was more widespread we'd hear about it.
@@snarlz I don't think you know how lucky you are having 100k miles on anything and any company making it easy for you replacing half the engine with that many miles, that could have been a 6 month ordeal with the back & forth....Kudos though..
@@seatime674 For sure! I live in a city with 4 million people, major metro...but in the South where there are some decent people left...everyone at the Hyundai dealership was more than helpful, and very, very nice about the whole thing. I have ~4.5k miles on it now. I love the 3.8 block so I'm glad I get another chance to enjoy iy.
had a similar issue with toyota. had a then new corolla and the engine damaged itself whily cruising on a highway. they really went out of their way to avoid doing warranty work but eventually they replaced the engine.
Had a blown engine 2021 Sonata, 12K miles, warranty was denied because of after market air cleaner, Ridiculous, after attorney involved car got a new engine after being at the dealership for more than 4 months, had a small loaner car from dealer. This is the JUNK Brand of all Cars, Never buy Hyundai again
I had two different Hyundai vehicles that I had engine problems with. They didn’t take care of the issues in either vehicle, they just played games and swept us under the rug. We ended up getting rid of them both. It would be one thing if they took care of it but they don’t, I would never own a Hyundai again.
Never let "well the warranty will cover it" be your only option especially if you're already writing a 600+ dollar check each month just to keep them from towing it away.
@@Jcastro9444 He talking about the ppl that go into debt with a car not knowing the risk if something goes wrong...warranties dont always work, some cases they only cover a percentage and you have to cover the rest like a engine replacement they might cover only like 40-60 percent and you have to cover the difference...on a 5000-6000 job thats like 2000-3000 you might have to cover...on top of the bill to keep it in your driveway....
while i agree that you shouldn't bank on a warranty for anything, the fact some go into debt to finance those auto purchases is irrelevant to the issue at hand.
@@aaromon43 people go into debt while buying kia and hyundai because they feel that the warranty will protect them from major problems as long as they do the required maintenance. Thats the selling point to buying Korean crap. $600-800 month is worth it knowing your back is covered. Now people are screwed with high payments and no protection. should have bought honda or toyota when dropping that coin
I have owned two Hyundais in the past and both were built on the cheap and required multiple warranty repairs that you don't normally have on quality built car. Both of my Hyundai's were 90"s era cars and the warranty always took care of the problems with no issues but I think the warranty nowadays is more marketing hype than anything else.
I have owned 4 Hyundai products. They have all served me well. My first one was 1997 Elantra. I got it for my teenage daughter. Years later, with about 150K miles on it, her husband drove it without water in cooling system because he was an idiot. The water pump had failed. He drove it until the motor seized. But after it cooled, he did it again because it started up. I took it back from daughter, pulled the head, had a machine shop plane it flat again, honed the cylinders, with the pistons still in it, fixed cooling system, put it back together, and it ran like new. Sold it to the hubby's sister. Never had a warranty issue on any of them.
I had an engine replaced in a 2015 sonata due to oil consumption. When going through the process, they over filled the oil by 2-3 quarts so that after 1500 miles it would look like the oil level was normal. I checked the oil levels with the tech after every oil change and told them, after the 3rd time, that they could take the whole car back. The service manager was soooooo surprised when he heard the allegations of the overfill (sarcasm). Never again.
As a former automotive technician, overfilling the oil is just as likely to cause catastrophic engine failure as low oil level. Whoever thought that was a good bandaid shouldn't be allowed near a wrench, and no honest tech would've followed such instructions.
If they “overfilled” it by 2-3 quarts you would have blown that engine. The pcv system would have sucked up oil, the crankcase wouldn’t vent and you would have blown 1/more of several seals. Stop trying to create a situation for the sake of a comment.
@@Fatedcauze lol, ok. Did I say it ran with this much oil? I found the overfill on the dipstick before leaving the dealership. They drained 2-3 quarts of oil (their words, not mine) after we found this issue. Always check your dipstick before leaving any oil change.
It's seems to be more and more common for these large auto manufacturers to give warranties and offer extended warranties and then when you actually need to use them they always find a reason to not cover the repairs. It has happened to me personally twice in the past 2 years! It also doesn't help that the dealership mechanics don't seem to be as good as they used to be.
As a general brand tech, here is what i can tell you about technician quality. Dealers dont want to pay any of the techs a reasonable wage. So they get entry level or just above entry level techs. The dealers have 1 guy thats better than the rest as a consultant and technician. That guy figures out he can do better elsewhere, and the independent shop side usually pays almost double. Thats where the good techs go. I personally interviewed 3 times at a dealership and was offered a position at 60% of my previous wage, and they acted like they were doing me a favor at that. I declined and went back into independent shops and have made plenty of money on a consistent basis. All of this as a certified master technician 20+ years. They just cant get quality help if they dont want to share the wealth.
The reason dealer techs suck is that dealerships consistently lowered pay over the last 15-20 years. They now tend to love super cheap lower level techs/newbies (or part replacers), and will just keep 1, maybe 2 experienced techs on staff as actual diagnostic guys. However even those better guys will fly the coupe often as they can make more money in independent shops. So often the dealer might not even have a proper tech on staff for months on end. Dealerships in general have gotten worse over the years, from sales to service and tech. Unfortunately our corrupt politicians refuse to do anything about it by aklowing manufacturers to sell direct to customer. So we're stuck with this horrible system that mostly inconveniences and costs customers more money.
Same thing happened to me. 2016 Sonata I purchased brand new. Oil light started to come on and strange sounds from the engine compartment. Found out it was "oil consumption." Even though my VIN was covered under the class action suit, the dealership would not honor it. Said I had to wait for the engine to literally blow up and, even then, it may not be covered if deemed I did not have adequate oil levels in the car. It took them five months of oil consumption tests, and $500 out of pocket, to finally tell me this. Do not, under any circumstances, purchase a Korean automotive product.
It's voices like yours that are not heard enough against all the Kia and Hyundai shills in every new product video saying "Kia and Hyundai are killing it/on the up/ major competitors, etc"
While it's frustrating, and while I agree on your advise to not buy Korean, You are still required to check fluid levels. I don't understand why people somehow think they never have to open the hood unless there is a problem.
@@twoeightythreez Nothing in the reply indicated a refusal or even frustration with the tracking of fluid levels. Yes, there are owners that do not perform any maintenance, even basic checks, but that does not appear to be the case here at all.
Since the owner is a Hyundai technician himslf, is it possible that he modified the rev limiter and was racing it? Just a thought. You did make a note that he was a Hyundai tech whereas, an average driver would not be able to do that.
Had a customer with a Hyundai that was denied warranty on a blown motor too. Shame, I was going to buy a Hyundai but decided to go with a Toyota instead.
Good luck, I went through three Toyotas and all of them would have an issue, but Toyota would tell me that it's normal wear and tear. A part prematurely failing before the warranty expires is not normal wear and tear
@@michaelantone7465 - Keyword, "usually." Back in the 90s, yeah. The 3 Toyotas I had before my current car, a Kia, the oldest was a 2005 and newest, a 2016. The 2016 Corolla, I ended up suing Toyota because they refused to replace the CVT under warranty. Said that it fell under their "normal wear and tear" category according to the CS rep. I won that lawsuit. I took the money, paid my loan off and ended up in a 2015 Kia Forte5 with very low miles. Which hasn't given me any problems, and as far as quality goes..the interior fit and finish in the Kia is ahead of the Corolla, which has a lot of flimsy plastic parts. A lot of panel gaps and just didn't feel solidly built at all. A couple of trim pieces came loose and the driver's door master window switch broke, came up out of the pocket that it sat in 😂
All cars have issues. Toyota less then most. Hyundai/Kia worse then most. Look up any year Hyundai and there are engine recalls serious ones. Theta engines have thinner con rods shorter piston skirts and are trouble on top of the poor assembly.
Toyota isn't free of problems either. Had an 06 Corolla that had the manual transmission replaced at 4k miles as it lost 5th and reverse, had the intake gaskets and water pump replaced as they had TSB's out for faulty materials, and a recall on the PCM where it would cause problems with auto transmissions and the car security to shut it off randomly. Worked on an early 90's Camry that 90k miles and a full service history, and the car needed an engine, all injectors were shot, the MAF was shot, and the interior didn't hold up for nothing. The car was garage kept as well. Not bashing Toyota, but busting the the myth that all Toyota's are indestructible, and will last forever. All car manufacturers have problems and recalls.
I once spoke with my mechanic about what new car to get if you're on a budget. He gave me a list of cars to avoid, Hyundai and Kia top that list. Apparently their GDI engines have a flaw of excessive carbon buildup that can destroy the pistons.
Totally believable. I had an Elantra N with 18 miles on it smoke its DCT during a test drive. Scared me a lot! 1 week later the recall happened. Dodged that bullet!
I have owned 3 Hyundai vehicles and now one Kia Sorento ... ALL the Hyundai had over 200k miles on them each ... (one hit 289k miles... ), Point being, my vehicles were serviced PROPERLY, and before scheduled maint was due !! NEVER had ANY issues on any of them ......
I have only owned one hyundai a 2012 sonata had the starter go out the first two years and the engine die within 5 years both fixed under warranty and later I actually got a known engine issue notice from hyundai but by that time they had already replaced the dead engine so everyone is going to have different experiences with a car brand I still own the car and only had a couple repair issues since the engine deal but thats to be expected now that it’s 10 years old
For everyone 1 in a million issue or 100k like this you’ll get examples where these cars have lasted 200-300k which is exactly what they will do as long as you treat them properly.
Exactly. My 2015 Kia Forte5 has been fantastic. Keep the oil changed and also perform all other normal maintenance and you're good. My 3 Toyotas I had before the Kia..all maintenance intervals and oil changes were performed when Toyota recommended and they still broke down... My 2016 Corolla's CVT failed at 78K miles and the Tech I spoke to at the Toyota dealership said that they're seeing more and more CVT failures in the Corolla's and the Camrys have been having a lot of transmission complaints as well. Slipping, slapping into gears and jolting passengers heads against the seats.
@@DeadofWinter321 and how many car manufacturers have had recalls? I’d say every single one of them. It’s a crapshoot really. You can take care of your car and still have problems. You can not take care of it and have no problems. Obv the best thing to do is do regular maintenance and you “should” be ok.
I have a manual Elantra N and the clutch got stuck to the flywheel and I couldn't put it in gear unless I had my car turned off. I got it towed to a hyundai dealership and they told me that if the clutch damaged my flywheel, the flywheel would not be covered even though I bought the extended warranty for safety precaution. Any advice on what I should do?
My sunroof got stuck open on mine with 36,000 miles. The motors bolt came undone and the cables got tangled, shortly after they placed a warranty claim with the 60k basic warranty. Hyundai declined the repair, as they said it was user error. (They said it was an alignment issue on my part and was a maintenance interval) the owners manual with maintenance intervals didn't say a damn thing about it. This was a $2,000 repair. After I threatened getting a lawyer involved, the Hyundai dealership went ahead and fixed it complimentary as they understood where I was coming from, if I knew it needed aligned it would've been done but I've never even heard of such a thing. Hyundai warranty is BS. I've had nothing but electrical issues. I regret not getting a Model 3P.
So I'd recommend contacting someone higher up in Hyundai, or speaking directly to the service manager. I threatened a lawyer, and also said they'd loose me as a customer. Shortly after management fixed the issue.
I had a 2014 Hyundai Veloster that had issues with the dual clutch transmission. Most times it would be fine, but if I was at a stop and gave it gas to pull out into traffic, it would seemingly slip the gear and not even move or go into limp mode. Needless to say, I didn't keep it for long. Shame to see they are still plagued with issues and refusing to honor their warranty.
The fact that I’ve seen an engine room at multiple dealers means that it’s too common of an issue and they will fight to get out of free service at all cost 😂
I love that you get straight into it, too many channels waffle before actually getting into it. As for Hyundai, that's poor service, too many companies are ignoring customers.
Hate to play devils advocate, But might be more to the story that's not being disclosed. Stored fault code readout and accompanying freeze frame data (like accelerator pedal position) are usually submitted for warranty administration or recall and Hyundai saw something they didn't like, which warranted the denial. Mode 9 in OBDII also displays the CVN and CalID which can reveal if the engine control software has been altered from a factory engine calibration, almost all aftermarket "performance" tunes will remove the factory rev limiter, and/or disable emissions drive monitors. California already electronically checks for this when a smog check station plugs into your vehicles diagnostic port during the routine smog check and will automatically fail the inspection if either of these values don't match their list of 50 state legal CVN/CalIDs submitted by all the carmakers. Dealership also seems to know something we don't and isn't willing to go to bat for their employee/customer, and probably won't do it in a situation where it could risk their franchise license (like warranty fraud). Saying they're a Hyundai service technician is irrelevant. I've worked with plenty of boneheads that shouldn't be turning wrenches that came from the dealership, most ended up just being your garden variety lube rack goon that couldn't work their way up as a competent line technician.
Go to any car brand forum and they will all have threads like this "if i take xyz part\tune off, will the dealer be able to tell it was modded?"...... Cant be behind this without knowing all the details tbh.
Best response so far. Lots of different stories going around about this one. The car was modified and pictures he had of the mods were taken down. Can't remember where I saw that. If that's the case, then it was "Dude just take everything off before you tow it to the dealer. It's under warranty!!" Years ago I had a guy with an Audi S4 back when everybody was tuning the Passat/A4/S4 and pushing the boost limits of the stock turbo above and beyond their limits. Talked to my boss and he told me what to tell the guy. So I took him outside and said: "We know it's tuned but we are going to turn a blind eye this one time. I suggest when you get the car back you either remove the tune or have upgraded turbos installed because you will not get another set of turbos replaced under warranty. Here or anywhere across the country. The instant a second claim is put in for turbos on this car, it will be denied and probably audited." He thanked us for doing that. Sure enough 10,000 miles later who shows up with two blown turbos again, says "I removed the tune" (yeah yesterday 🤣) and expected them for free. Simply reminded him of the conversation we had and sent him on his way. Everybody keeps blaming the transmission recall seemingly without knowing what the actual problem is. The problem has been narrowed down to the high pressure fluid pump circuit board having shoddy soldering. So when it goes into safe mode, it's actually not engaging the clutches. The transmission is not over revving the engine because it's disconnected from the engine if the problem happens.
Well, if the car was modified (which was my first thought) Hyundai should at least issue some 'counter' press release stating that in this instance the vehicle in question had its warranty voided. I know Kia dealers are notorious for denying warranty claims that are 100% valid, as my ex sister-in-law found out with hers.
I had to fight this company tooth and nail to get the engine replaced on my 2013 Kia Optima with their Theta II engine, which had known problems before my engine seized. The engine was inspected in their initial recall, and I was told by the dealer the engine was ok. A couple of years later I had just had the engine oil changed before the engine seized and had just over 101,000 miles on it, but because of the known issues they were had increased the powertrain warranty to 110K miles but acted like they didn't want to cover the engine. I told them I had their letter of increasing the warranty to 110K miles, and that I was going to get a lawyer if they didn't replace the engine. They finally agreed they would cover the replacement engine but didn't give me a loaner. They told me to rent a car and they would reimburse me after I submitted the rental bills. I told them I want a loaner and they told me they didn't have any available. I ended up borrowing my father-in-law's old SUV for three weeks and low and behold a week before my car was ready they had a loaner available. Once the engine was available the dealer tried to up charge by saying you should replace all the belts and hoses to the tune of $800 while the engine is out because it easier and would be cheaper this way. Really? I will never buy a KIA or Hyundai again. They make crap cars and are a crap company. Nothing but pigs with lipstick.
Damn they tried to upsell you on service to an engine they haven't done any work to, sellin it to you like you just bought a junkyard motor and brought it it... Lmao stay classy Hyundai/Kia
@@ruzefosho Actually, the replacement engine won't come with hoses and belts, so if it were mine, I'd get that done, but try to agree to a lower price.
bring your own belts and hoses and tell them you will give them nothing and if they start their BS let them see you have the local news sludge slinger in your contacts and would love to have a heartfelt discussion about their quality and customer service at that dealer on the nightly news. They will straighten up.
My moms 2014 santa fe is in for an engine right now. Locked up at 118k miles after ot was checked during their recall. We had to buy a trailer and pull it home 1100 miles. Good thing we took my truck on the vacation.
my 2013 sonata engine replaced under warranty at 148k miles. 2016 veloster turbo dct replaced at 48k & replaced again at 89k all under warranty 2017 Tucson night edition dct replaced at 38k under warranty. every time my car went in for repairs, I had a rental. They honor warranties. every dealership is different though
This is very interesting. So my wife and I bought a 2014 Hyundai Sonata 2.0 Turbo Limited back in May 2014. She needed a new car and this is what she liked. We bought it brand new and we paid extra to have a full bumper-to-bumper 10 year/100K warranty that would cover any and ALL issues (including electrical). So back in 2018 I believe it was, she had 70k miles on it and the same thing happened where the engine took a dive while she was driving. Had it towed to the dealer and they said the entire engne including the turbo is completely shot out and we need a new engine. They had no engines in the USA so they had to order one from Korea. They had the car at the dealer for 2 months. In those two months, they made our payment to the bank and also paid for a rental. They gave us the car back with a new engine and we didn't have to pay a penny. Fast forward 2 more years to 2020, she now had 97k miles on the car and her axle broke and somehow it shot up into the engine and ruined it. Car went back to the dealer and they had it this time for about 3 weeks. They fixed everything and once again we did not have to pay a penny out of pocket. So I've had great experience with them covering on the warranty so I am not sure why they are not covering this guys engine failure? But while they were fixing my wife's car she decieed that she did not want the car anymore as she drives far for work and felt it was time for a new car. So the same day they gave me the car back, I went and traded it in for a new 2020 Jaguar E-Pace SUV. Jaguar screwed us over with their free maintenance for 5 years so we were upset about that as we just found out a month ago that they will no longer give us free maintenance. Fast forward to two weeks ago (just after Thanksgiving) we were in the market for a new car for my 16 year old son. After looking at everything that is out there he really liked the 2023 Elantra. So I started calling around the dealers and everyone a bit low on stock. Found a dealer who had 3 N-Lines in their showroom so went in with my wife and started working the numbers out. Worked out the numbers and got him the fluid metal color. It looks nice except for the stock wheels. We did get the full extended bumper-to-bumper warranty 10year/100k mile so we have peace of mind since we had a great experience in the past with it. While we were waiting our turn to go into the finance office as there were 4 people ahead of us, they had an amazing looking 2023 Palisade Calligraphy Panda Edition on the showroom floor that my wife was eyeing. They had sent this out to a local shop and it had custom work done to it. This thing was crazy expensive but a sexy beast. They blacked out the roof, badges, door handles, they debadged the "Palisade" name on the back, put some 22" Curva Concept black gloss wheels, etc. etc. So on a whim we bought that too. They gave us a ton of money for the Jag on the trade-in. We got the extended warranty with this one too. Dealership was cool enough to hold the car in the showroom until the 24th of December so that we could surprise our son with the car. I know this post is long but just wanted to give full details to my experience with Hyundai being in a similar situation. I do hope that Hyundai makes this gentleman whole again.
Tbf if you're driving around a Jaguar and your 16 year old drives a brand new N-line, I don't know if you're the demographic most likely to suffer from poor service
@@TheProjectManager100 I'm saying poor people are the ones who really have to worry about vehicle reliability because they have tighter margins in their lives. If you're buying a $26k car for your teenager, chances are you're doing better than 95% of Americans and can deal with multiple things breaking on a vehicle
@@Courtesyflush52 Way to take the original topic and suddenly make it acceptable to get sh# service just because you have money. It shouldn't matter what you're worth. Bad service should be seen as reprehensible at all levels of income. Video OP and commenter OP for this thread don't bring up income levels at all and are sharing their experiences for others to take note of. This is about Hyundai needing to stand by their warranties if they're going to advertise it all day long and has absolutely nothing to do with whether you're rich or poor and whether or not that makes it tolerable to you for someone to get mistreated.
This is my sediments exactly, with Korean brands their QC is shotty. its either you get a good one or you don't. This is why you buy certified pre-owned or wait a year or two AFTER the new redesign comes out.
I've had 'conflicts' with Hyundai Canada a few times, and vowed to never buy another Hyundai again. I even sent them a picture of myself picking up an Infiniti G35x in the showroom after my 'conflicts'. My niece had her engine grenade in her Santa Fe, and in her case, as part of a massive class action, it was replaced. And although I haven't purchased another Hyundai product, I was given back my car voluntarily after the new owner failed to make payments, and still drive my 2002 Hyundai Elantra GT. For how far Hyundai has come in the last two decades, they've sure been screwing up a lot lately. Do better Hyundai.
Hyundai seems to have a Jekyll/Hyde thing going on with their warranties. I say that because I have a 2014 Hyundai Santa Fe Sport and, in August 2021, I blew the engine when passing a transport on a two-lane highway in Northern Ontario. The Hyundai extended warranty totally covered the engine replacement and the towing cost ($800) without any questions even though I was over the maximum mileage of the warranty. So very, very strange that they would deny coverage for this case with seems to be an obvious mechanical failure ... maybe Hyundai Canada is more consumer-friendly? Who knows.
Man, I bought a new car last November. I was going back and forth between Mazda and Hyundai/Kia. I ultimately bought a 2021 Mazda 3. I think I'm glad I passed on Hyundai/Kia. Don't get me wrong, Mazda has it's own quality control issues, particularly with interior quality (buzzes from dashboard, B-pillars, and door panels) and paint quality (thin, easily scratched exterior paint). However, I haven't heard many people with serious engine/transmission issues with 2019+ Mazdas. I am curious, though, as to how well Mazda will stand by their warranty if engine/transmission issues should arise.
This sounds like their ongoing issue with their engines. They even sent out recall notices to customers a while back. I got the notice when I owned an older Elantra, but the same thing happened to me when driving a Tucson. The car just lost power on the freeway and started to slow down, the engine light came on and everything. Gave them a call and they were happy to look into it. They ended up replacing the engine and I had to pay $500 out of pocket from a 3k bill. That was supposedly the freight fee since the engine came straight from South Korea. I still got a bit screwed because I had to wait for about 2 months without a loaner, I had to harass them on the phone until they gave me one 2 weeks before giving the car back… I guess I somewhat got lucky but this is unacceptable, we should bring more awareness to this issue. I was seriously considering getting the EN, but thanks to the chip shortage I couldn’t do so when I wanted to. And now I’m seriously considering the new GR86 instead. Finally got a call about 4 EN coming to my area in December in the specs and color I wanted but I declined.
You got screwed. My Kia engine went bad. I brought in a stack of maintenance records and a letter from my attorney suggesting I join a class action lawsuit. I got a brand new Kia loaner for 2 months, new engine and catalytic converter. Repairs cost about $10k. Didn't pay a dime.
Hold up! You actually admit publicly that you paid $500.- for shipping for your warrantied engine to come from South Korea? OMG, how are you able to sit after getting screwed that hard?
Ironically, going to the dealership Monday for winter tire installation. Already had the seat belt tensioner done. The head of service fought for me to get the part in a timely fashion, have no doubt she'll do the same for this. Starting to think between wrong oil weights, recall parts orders being canceled and re-ordered, still waiting on the front red trim piece... that Hyundai Corporate is taking a bad direction towards customers. That said, Jessica Malone at Rowe Hyundai in Westbrook, Maine may be one of their best dealership service heads. If anyone can find their way up here, she'll go above and beyond. Probably why the service department is always booked up for weeks at a time.
@@paultaylor256 Actually, most of the vehicles are there for standard service. A lot of the cars are at least 5 years old, lot are pushing 10. Except for the new Kona with the rear bumper held on with bungee cords...she didn't check how close before activating the garage door which was so old there were no safety sensors.
@@jfernsten c’mon now man we all have the internet and know about the over five million recalls Hyundai and Kia have done in the last 4 years. Engine fires , exploding engines from oil pick up and everything else .
@@01gtbdaily30 Actually, I didn't. With two kids, I spent all my time focused on them. Covid lockdown came when my youngest was in kindergarten, so all my time was managing remote learning for them both. Add an interstate move last fall, and I can admit to being semi-oblivious to a lot of stuff the past decade. Even missed the entire Game of Thrones series. And my previous car was a 2008 Sonata with no real issues.
Bought a brand new 2014 Veloster had the thing meticulously maintained at the dealership @ 80k the engine threw a bearing and KABOOM! Had it towed to the dealership and after a month Hyundai said they'd honor the warranty. BUT being backed up because of shipping delays it took 4 months almost to the day to get my beloved Veloster back. Eventually the dealership put me in a nice loaner car after about 2 months. Hearing everyone else's debacle about getting shafted I consider myself lucky. I love that damn car. Thank you Suntrup Hyundai you got yourself a loyal customer.
Conclusion... do not tune your turbo engines cause it may interfere with your warranty. By the way I have two 2013 Sonata models - on both of them the engines got recall-checked by the dealer. One of them engines needed to be replaced. They gave me other vehicle to use while they replaced the engine. I have no complains and both cars don't have rust on - up to this date. ( I live in Montreal Canada)
Dang I've had great dealings with Hyundai warranty claims...even covering stuff they shouldn't. This is a huge bummer... the fact that he even works for Hyundai is insane
Ive had many Toyotas and never even had to make a warranty claim. Sounds like your hyundai is trash seeing as it has had many problems, warrantied or not
@@valvodka I've had many hyundais and never had a problem with them either and I still use a Hyundai with absolutely no problem 🤷🏾♂️🤷🏾♂️ even cars with more than a 500k price tags got problems relax
What difference does it make if he works or doesn't work for Hyundai? Every salesman says they are required to pay a dealer fee in Florida ($900 avg) even if they work there
I have a 2012 Kia Soul 1.6L and a 2013 Hyundai Accent also with a 1.6L. The only problem outside of maintenance items was a alternator replacement at 92K with the Accent. However, what I don't understand is why a person with a warrantees kickback from the manufacturer doesn't have them served with a small claims court suit. Depending on the state and county that would cost under $50.00. The advantage is you can represent yourself while the company has to hire a lawyer to appear in court. Over the years the three times I did this the companies settled with me prior to the court date.
@@MLB9000 They make money on YT reviewing cars. Integrity means no more cars supplied to them by Hyundai, and likely KIA. How sad, they can't let integrity get in the way of money. Still sickening though.
@@davidk.6042 I'm having trouble finding anything on major issues still. The dct has been fixed since and I don't see anyone else saying they got issues/have issues just fuel injectors.
@@davidk.6042 LOL well I did my "research" Cant find anything just some random guy on a TH-cam video trying to tell me different. Hyundai is in the number 3 spot for reliability and there's a reason. I've seen one example of an engine blowing. Hyundai said he ripped up to 8k RPM. Its the same engine as the Veloster but updated for the 22 Elantra N. The engine is more reliable than you are lead to believe lol.
Something doesn’t sound right here, I’m just going to assume there is more to the story than we know, a tech can do some stuff to a car that no one knows yet. Why do I say that? Because back in the day my 99 maxima would not go over 110 mph I believe. But when you poke at the computer and jump 2 wires you can remove it and go as fast as you want like a SE model. But then again I have seen new vehicles come off the big trucks and as soon as hit the ground they had an engine knock. So it’s possible but you never know.
I bought a 2015 Hyundai Elantra for gas mileage for work. It never give me any problems. Sold it in 2019. It was a great little car. I hate to hear about the problems Hyundai is having now. Thanks
Saw this post on Reddit and I find it incredibly hard to believe this was the result of the DCT recall; the only possible way on Earth this could happen is if the DCT randomly money-shifted the vehicle and I am fairly certain that everything in that transmission is designed to not allow that to happen. You can't just jam the accelerator and hit the limit, the ECU has a literal fuel-cut off built into it (I have bounced off the limiter in 1st more times than I can count). Not saying it's impossible but we are talking about something that would warrant all of our DCT's to immediately be replaced ASAP; the recall in question is because the DCT fallback disengages the clutches when it's supposed to put it into a limp-state it has nothing to do with gear-selection.
@@WilC379 I mean at the end of the day, they'll have to prove it was them that caused the damage. A simple "The ECU said you hit 8000 RPM" really isn't going to suffice; especially for an automatic vehicle and there isn't evidence of bolt-on's. The only way I can even remotely imagine over-revving the DCT is if it were in manual mode, and you were going down a decently steep hill and you were bouncing it off the electrionic limiter (which is just a fuel cutoff). The wheelspeed would go up, trans wouldn't likely disengage the clutch, and the flywheel would drive the cylinders to a higher RPM. I am sure transpeed is in the data-logs, same for wheel-speed, and whatever gear the transmission was in (or mode the vehicle was in). It's a pretty big uphill battle regardless and without seeing the vehicle myself I sorta stayed away from victim blaming. Considering the price of the vehicle, it's audience, and how folks are very eager to get more out of these vehicles... I think it's less of a stock vehicle problem though.
In the case of a DCT (or otherwise automatic transmission) there is no way for a human to mechanically over-rev an engine. You try and hold it in 1st gear, the DCT safety kicks in an upshifts for you. If you are going to fast for a lower gear it simply denies the downshift until its safe to do so. For acceleration, the PCM will cut fuel, spark, or both to prevent an over-rev condition. So, even if the engine really DID hit 8000rpm, it is in no way the drivers fault.
@@wjrneo2 "You try and hold it in 1st gear, the DCT safety kicks in an upshifts for you." I don't think it'll do this, I have bounced it off the rev-limiter several times first while in full-manual mode and it never auto-upshifted. The only time it'll ever auto-upshift AFAIK is if it's in standard drive mode and you use the paddles (where it'll temp. put you into manual mode until you either come to a stop or X seconds at a static throttle position; I don't fully know the time I just know eventually it'll take over again if you aren't really on the throttle). I would say majority of my miles in my DCT VN have been in full-manual mode, the only things I haven't tried is to like keep bouncing off the rev-limiter for a very long period of time.
My friend blew his motor on his focus st with 52k miles. Dealer told him to throw his stock turbo back on and flash back to OEM tune so they could warranty the engine.
Hyundai is in the process of replacing my 2013 sonata 2.4 gdi engine. I bought it used from a used car lot and have owned it for 3 years. It has no warranty. I took it to my local dealership(I’ve never purchased anything from them) told them I found a recall for the engine knock that my car was experiencing. They said leave the car and they would take a look at it. As of today a new engine was purchased and being installed free of charged. I’m more then happy and impressed with my local Hyundai! Awesome job twin city Hyundai Knoxville tn
One thing I can give GM credit for is that although their dealerships might be shady from time to time whenever I had an issue placing a call to GM support always fixed the issue and GM support would even tell me they know a certain manager is problematic and not to worry. I had a new transmission installed under warranty right after purchasing my 08' impala. I still have the same impala almost ten years later. Probably buying a Toyota as my next vehicle.
My daughter bought a new base 2017 elantra that had a 'clicking' noise that they couldn't diagnose or fix after 7 extended trips to the dealer. We finally enacted the lemon law. (we live in FL) They did end up replacing her car with a 2018 fully loaded. I would suggest the owner take legal action by enacting the state lemon law. In our case, from start to finish it took about 3 months as Hyundai actually sent our car direct from the factory. It was relatively hassle free.
Meanwhile, my dad took his 8 year old lexus RX to the Lexus dealer to replace a battery and do some scheduled service. The Lexus dealer not only covered the battery under warranty (it was the second battery within a year), but they also replaced the alternator free of charge. This is an 8 year old vehicle that warranty had long gone.
@@Dunkaroos248 Here's the difference, Lexus has been charging $300 oil changes for last 8 years. Probably $1,500+ 15k service intervals, they will happily replace an item here and there to keep the relationship strong. You're going to pay somewhere. Nobody is giving out freebies.
Kia Borrego stalled on the freeway in Minneapolis on a rainy night, Kia America said there was no problem, no compensation, no repair. Last year I got a recall letter for an oil leak. As a Korean, I used to advertise Korean cars, but now I'm in the position of telling people not to buy Hyundai Kia. I inherited a Chevrolet Suburban after driving it for 12 years and over 700,000 miles from new, got my license and bought a Hyundai, and I will never make this mistake again.
Had a Sonata Turbo (274 hp). Fun, fast and comfortable. Oil was turning black at 4K miles, the front end started roaring with new tires and couldn't seem to get it aligned right. This was having less than 50K miles on it. Glad I got rid of it.
LOL. You do realize that oil will turn black about 500 miles into an oil change right????? Just because the oil is black does not mean the oil is bad LOLOL. The reason why oil turns bad is because it the oil mixes with oxygen and carbon, hence why it turns black so quickly. Now with that being said, if you own a turbo charged car, you should be changing your oil every 3K miles because the turbo accelerates the wear on the oil. If you have a Naturally Aspirated car, and are using full synthetic oil, then a 5K oil changes is what you should be doing.
@@DJG37S It was the only car this occurred on. I ran synthetic oil from Mobil 1 to Valvoline and changed it like clockwork. Dealer put in Quaker State. Valvoline held up the best. Started off fine, it was beyond black at 3 to 4K miles. Tells me, the engine is building up a lot of carbon and the oil is trying to keep up, or it’s an indication of a problem. Several folks have stated, Hyundai engines are notorious for buildup. Being a turbo, buildup over time will cause higher compression and it’ll get to a point where the computer will shut it down or cause internal damage. LOL, I done the research…
@@TwoPair72 And I have a 1992 Nissan Skyline R32 GTR, 2015 Nissan GTR, and a Subaru STI that are all turbo and guess what???? The Oil is also black why???? Because it's normal wear and tear especially on a turbo'ed. Don't believe me?? Go send your oil off to blackstone labs to have your oil tested. Matter of fact it's one reason why I stated oil changes on turbo'ed cars should be done at 3k miles.
@@DJG37S OK. You have made a valid point and I learned something today. Are we going to agree on everything, no. It's the knowledge I grew up on. I hope we both can agree on if you do let it go, you are going to have problems. Even though the oil is still good. Thanks for sharing.
As a former tech, I can't help believe this tech with a high performance car like the N may have been running a programmer to increase performance and that also could disable the Rev limits. As a young tech I certainly would have done that, and while the recall issue may be a problem, it is not mentioned here as a contributing factor. Sounds like a tech that MAY have been playing hard with his N, believing he could use his position as a Hyundai tech to cover any damages. There seems to be more information than what is in this story. Hyundai knows this will lead to a legal process, and likely has the information showing a programmer was used. Will be interesting to see what else comes out.
Hyundai definitely is a hard one to deal with. I had a 13 sonata with a 2.4 that started to knock. After so much back and forth I finally just caved into getting a newer model Elantra sport because I couldn’t risk being without a car and the time length it was already taking to just get the motor replaced projectively. The Elantra has had its problems too but Hyundai is not concerned with helping their consumers stay long time customers.
My experience with Hyundai warranty work has been great! Bought a used 2011 Sonata back in 2016 with 100k miles on the dash & engine locked 2 yr a later at 140k. Hyundai replaced the engine block for free with no questions asked under recalls. Even gave me a free loaner car for 3 weeks. Now the car has over 220k miles on the dash and still running like a champ.
@@Zach________ I’m speaking on my own personal Hyundai dealership experience when I didn’t buy a car from them so I’m very satisfied by the brand because I only spent a mere $5k to purchase used for a literally freebie engine 2 yrs later. Ford has had the most recalls by far above ALL other domestic & foreign manufacturers. Yes regarding engines but now also electrical problems on mostly their ev vehicles. That’s why they couldn’t compete in the sedan marked and pulled out completely after the Focus & Fiesta starting engine issues. Now they’re having problems cornering the cross over & pick up truck market too. They’re refusing warranty work for customers.
It's really strange to me seeing these stories because I have had nothing but great experiences with Hyundai warranty claims. We got a new engine in our Sonata no questions asked after a rod bearing failure at around 90,000 miles. We've had other smaller repairs covered, too, but the engine was obviously a high-dollar claim and it was handled perfectly. My personal anecdote doesn't mean these other stories are wrong, but maybe there's more to the story here.
I was thinking about checking out the Elantra N and I'm not even a big fan of Hyundai but after hearing that story and the owner works for Hyundai I think I'll stick with my old Toyota Camry with 170,000 miles.
I would like to hear Hyundai’s side. You mentioned that he was a Hyundai Tech? Is it possible that he tampered with the rev limiter? Wonder how long it was sitting at 8k rpm? A few seconds? A few minutes? I’m sure that there is more to this story. It would be nice to see what the vehicle DTC was reporting minutes before the engine blew.
There would be NO point on messing with the rev limiter on one of these garbage vehicles. They're not even close to a performance brand. Just a grossly overpriced pile of boring crap!
Hooooly. So my car did something similar to this just 2 days ago. They diagnosed a fuel pump failure. Replaced it, and seems fine on my drive home. I did not know about these recalls until today. My car has 4000km on it. I hope this isn’t the start of many more problems.
Had a new 2003 Elantra GT. Ran that 230,000 miles before selling it. Other than me being OCD on maintenance I had zero problems! Now on to my 2023 Elantra. Electrical starting problems, the lemon law with a lawyer has commenced! Hyundai is now a disaster on consumer relations. Dealer has been great, case denied by Hyundai, now to court!
To be fair to Hyundai, in January (2023), I bought a 2013 Sonata used with 91k miles on it. Within a week, the engine self-destructed on me, and nearly threw a rod. I am the second owner of the car, and it was beyond the 10 years for factory warranty that typically only applies to the first owner. They still replaced the engine for free, under warranty. I think my saving grace was the recall for this generation of the 2.0T and 2.4 liter Theta engines where they had a huge problem with this was "performed" by the first owner, but in actuality, the dealership could prove it was not, and because of that, the warranty/recall covered it. They totally did NOT have to replace this engine, but they did anyway. Point being, all brands have their bad stories, but YMMV, so take this video with a grain of salt.
Sounds like there's more to this story than is shown here. I haven't had any trouble with my 2022 "N" DCT (9k miles). I guess if I do I'll be the first to find out how Hyundai will handle it.
Maybe it was tuned and then remapped to stock. Anything that cost big money in warranty claims, manufacturers will go head and shoulders above to not pay. Just like insurance companies, same thing....
@@davothegreat9990 I 100% believe it was tuned. Given the kids social media posts about mods and having a tune but claiming it was never installed after the engine blew. Yeah. I owned a focus st for 6 years and did 73k in it. Spent many hours in the blown engine thread watching people cry wolf, openly posting about putting everything back to stock and towing/limping it to the dealer. Some got theirs, some didn't. Really was dealer dependent for a few years until ford put the hammer down
@@Seasniffer69 👍. I used to drive a mk7 Fiesta ST years ago. The engine went after the coolant issues and had recalls for the problem. My engine was replaced with little effort and yes they did an ecu check and even stripped the engine. Even received a free dealer car from Ford while I waited 2 months for the repairs due to waiting on parts. My car was 100% stock.
@@davothegreat9990 My 16 FiST has been Hybrid Turbo since 35,000 miles and it's been going strong! (And I drive it like I stole it every day) About to put an LSD on it in a couple months. Best car I've ever owned with the exception of a 93 325IC. I don't think i'll ever sell it.
I believe it. The elantra has been known to have issues. I have a 2013 elantra that I bought in 2015. It only had 16000 miles on it. After putting on 3000 miles on the car, the engine began to shake at stops. Hyundai never could find the problem, so they say. They said it needed new timing and that was replaced and covered by the warranty. When I got it back it still did it. In fact, it still does it to this day. After doing a lot of research, a lot of people who owned 2013-2017 elantras had the same problem. Hyundai would take your money at the repair shop but the problem remained with the car. People have claimed it was a problem with the engine hyundai produced in between those years but Hyundai never acknowledge it. I am not surprised to see this story at all. I believe the customer 100%.
Don't forget to include the dealership as well. The dealer is the local representative for corporate, and can absolutely make or break a thing getting fixed. They can push through things back to corporate.
Often times, consumers sign a legally binding arbitration agreement preventing them from seeking damages in court. The arbitrator is chosen by the seller. DO NOT SIGN IT. You are not legally required to sign the arbitration agreement.
Man people really believe everything they watch. Ask yourself would OP admit he tuned his car? or would it be easier to just say hyundai refused to honor his warranty cause a pr shit storm just so hyundai pays up. Corporate extortion is a real thing. Think about the 100's of thousands of hyundai that get warranty work. If this was an issue it would be wide spread.
We’ve had several brands over the years before switching to Hyundai/Kia. My immediate family currently has 6 Hyundais and one Kia all bought brand new not a problem with any of them. Nice vehicles at a good price.
@@ClubZlut never been an issue I go to the dealer for everything. Brakes, batteries, oil changes, etc are all I’ve ever needed. They usually complete service the same day. I don’t know where these bad experiences are happening.
Let me guess, the transmission down shifted to the first gear while car was 40mph or more then the engine rev to over 8000 by car's kinetic energy rather than gasoline explosion to match first gear, and the 8000+rev caused turbo overboost, moreover, 8000+ rev + combustion chamber overpressure and heat caused connecting rod failure and it penetrates through engine block, after that oil leaked out check engine oil light on.
@@hondadna93 Still can't lol 😆 it has a Rev limiter the transmission just disengages if it goes to the limit ... Let me guess you know how to change oil lol 😆
Dang, I’ve been going back and forth between the Elantra N and the MK8 GTI but this story makes me second guess the Elantra. What good is a 100k warranty if they won’t even honor it?
Let me guess that the main reason you were considering those two cars is because those are the only two sporty cars available with a DCT? I would rather get a used Lancer Evolution X that was also available with a DCT. Most of those cars are kept in pristine condition by their owners.
@@evoman44 yes, I want a DCT this time around. I already have a 328, Z4 and a k powered civic with manuals. I wanted an evo 9 for years but they cost to much for what you get. I have to admit I never considered the evo 10. The Elantra was winning it for me but I hated the local dealer and these story’s scare me away. Im thinking mk7 golf r at this point.
@@avery4528 I have also considered an Evo 9 for years as the one to get. But they have gotten more rare and expensive as time passes. However I have discovered through this channel from the below video of a guy that specializes in buying Evos and STI's that need work for a lot less and he rebuilds them to better than new condition. He has inspired me to restore and Evo some day when I get a garage. Until then I will continue to drive my 05 WRX and Integra. But I am seriously considering the new GR Corolla. It's the next best thing to an Evo, STI or Focus RS with an authentic rally AWD system. th-cam.com/video/6hxgIkKHdXQ/w-d-xo.html
I must have a better dealer. My Sonata had the transmission go out. They gave me a loaner Sonata for the month it took to get the parts. No charge, no hassle, great dealership experience.
As working replacing Hyundai engines day in and out the only time we ever have a problem with claims are aftermarket parts. Hyundai is very strict when it comes to aftermarket and warranty. Even if they catch something in a video we send to them, they will ask and want to know and most of the time end up denying the claim
Someone on reddit also dug up a comment from a month or two ago from the same guy that he was getting it tuned sometime soon relative to when the comment was posted.
It’s not tuned, and even if we’re modifications were done, you cannot deny a warranty claim without proving it caused the issue. The exact issue they had is the current open recall for the vehicle.
It doesn’t matter what the modifications are/were. They have tested these over and over again. These vehicles had an engine warranty extension released before the vehicle even was. They see/watch data and know what to look for. Even if you do something as simple as open up RSV for a “louder turbo”. They know what people are doing and are already spending millions on the month taking care of people. They ask for valve covers to be removed even if people don’t have maintenance records, and can still get engine replacement depending on what the conditions look like on the inside. They won’t just out of the blue deny a claim. There’s ultimately a bigger rhyme or reason this owner does not want to speak about.
@@lukejeffries2111 i agree, mostly. but how would they know if you opened the RSV or replaced it with a BOV? lower pressure readings at the MAP sensor at throttle lift-off? that seems... iffy
Just as I was starting the think Hyundai has been upping their game with nice new designs, I will reconsider if this is how they treat their customers.
This is why im starting to look at 370z again, was excited af for a Veloster N bc of a turbo car with warranty but Im hearing alot of complaints with people trying to use the warranty
Are we sure we have the whole story? What speed, what trans position, how fast was it accelerating. There must be more data from the car that Hyundai is basing this information and denial on.
I drive tow truck in a small town. We also do scrap. I have picked up more than one lugger scrap bin with 15-20 blown engines in it. It's a small dealership too. We have ford gm Honda and Toyota dealerships here too. None of them have had scrap bins full of engines.
It`s not impossible to rev engine over 6720 rev limit as I`m sure this Hyundai Tech would tell you, it`s just a simple software adjustment. I was a dealership tech for 30 years and that is probably the real reason the warranty claim is being declined. Any software recalibration = warranty void.
Right now its not likely that the engine was tuned with a higher rev-limit. Even Tuners won't increase the rev-limit beyond what is actually safe to do so. So that it hit 8000rpm means mechanical or software glitch with the transmission. Coupled with the open recall? Yes, its extremely likely that a manufacturing or software problem caused this engine to fail.
@@wjrneo2 The way warranty claims work is the factory has to have tangible proof of something to deny a claim. The data log is uploaded to the claim center and they have very meticulous people looking over the claim. For instance I had a Hellcat engine to do under warranty 20k on the odometer. Factory rep called me and referenced the boost numbers. They directed me to the pulley on supercharger and sure enough the crank pulley and supercharger pulley had been changed. Claim denied, you see they have to have proof to break a legal contract, not just because they want too.
@@wjrneo2 It had a tune as well, I was going to let it slide just to help out the customer as it helps to get return business but they don`t miss anything. Doing work on diesel trucks those engines probably cost more than most new Hyundai they want fuel samples and all kinds of information.
@@helluvatime4562 And this is a STOCK car, as produced at factory, so it should be impossible for it to over-rev engine, as well as the turbo. If it does, it means there was a failure in th engine control system or the transmission control system. Both of which are controlled by the PCM and not the driver. Its not possible for the driver to cause this to happen. The car is stock, so stock PCM, no tune. Therefore over-rev should not be possible. Warranty should not be declined.
@@wjrneo2 Like I`ve said warranty is a contract and to deny the contract the burden of proof is on the factory to provide proof of breech of contract by the buyer or they open themselves up to lawsuit that would be a lot more expensive than an engine. It all comes down to the cheapest way out of a situation to them.
I'm always a skeptic when I hear a story like this. Not saying the guy is lying but to play devils advocate, couldn't he have reprogrammed the ecm to raise the red line. He is after all a tech and clearly a car enthusiast based on the car he purchased. Now obviously they are having dct issues so it could be irrelevant.
I'm sure exactly that's what it was. Any modifications that is not known or Hyundai approved or installed by a Hyundai dealer (which I don't think they even have any in house mods yet) will void any warranty. Even though he is a Hyundai tech I'm sure he had it reprogrammed the very least
He's full of sh*t. The recall is for the trans oil pump wiring coming unsoddered. If it failed, it could not have shifted down a gear with no pressure at the solenoid. His trans is fine. -Senior Kia tech.
I'm with you - I don't buy this story. People lie, and this doesn't pass the smell test. This guy could have something as simple as an ECU tune on the engine as so many people do. I own a 2015 VW GTI, and I'm essentially the only guy on the GTI forum without a tune on his engine. You'd be amazed at the amount of guys on that forum who believe that VW should honor engine warranties on tuned GTI's.
I get the point, but I also know this from my personal experience - when I worked for another car company as a rep - company to dealer service departments, doing warranty compliance and dealing with issues like this - I had a brand new car from that company. It was a "hot rod" type car - and I loved that car - I bought it to keep it. A year later, I left the company and changed professions - but I left that car absolutely stock to keep it in warranty (because I had been the guy to know what warranty was and was not) - had a major failure - and corporate and the dealer immediately claimed I modified the car. When the NHTSA recall for the exact issue I had came in the mail about a month after I got the lawyer involved, we had a sit down with corporate and the dealer... they settled nicely... but to this day, I regret not asking to keep the car... grrr....
@@michaelbaaden3446 Too many people are having the same issues dude.. everybody can't be lying.. I just purchased a "Certified Pre Owned" Sonata and it's burning oil like it's going outta style.. I'm currently going through the protocol (red tape) like the "Oil Consumption" test etc. even though it's a known issue because Hyundai has a recall associated with their engine issues .. It's all over the internet thousands of customers are going through the same thing with Hyundai's burning oil and having engine failures ... Nice chatting Mr. Hyundai !
Hyundai dealership around me takes 3-4 weeks just to get your car looked at even if you get it towed there. Sits in the lot till it gets looked at then takes another week or so for them to look at it and try to fix it. Once they deem the fix is through warranty then they'll give you a rental/loaner but not before. Talked to Corporate and they said the same thing. It has to be warranty work before they will accommodate you with anything. What's the point of a warranty if you cant even use it? Give you every excuse in the book to deny you for your warranty. Dropped off my car to get diagnosed, got my car with an empty tank.. literally enough gas to drive to the gas station. Advisor was like SOL we don't have gas cards.
I’ve got a 22 Kia Forte GT. The soonest I’m even able to get my car looked at is next Thursday. (The nearest dealer is a hour away). I need a car yet my car has died a few times, with a battery light coming on, and then everything in the cabin goes black and then restarts 45-60 seconds later including the speed gauges. Then when I turn the car off sometimes the engine will stay on and not go off. It’s ridiculous! They won’t give me a loaner until they diagnosis this issue, so hopefully it doesn’t stall while on the interstate!
Kia/Hyundai are losing so many techs due to them cutting down labor times for everything. They are penny pinching from all the theta engines that have been locking up & throwing rods through blocks. Kia/Hyundai dealerships don’t have the techs to keep up the flow of all the engines going out & diagnosing issues. They don’t care for their customers or techs.
@@Specialist7 Update was able to get into service today. They said there’s a low voltage issue with the alternator. They said they couldn’t replace it though, until it dies completely. Meaning I’m going to get stranded in the future. Fuck Kia
I had a genesis G80 that threw a rod at 34k miles. The dealership spent almost a month just looking for reasons to deny the warranty claim. Fist they tried to say it was lack of oil changes, then when they saw the cams were in perfect shape and saw no signs of wear, they tried to say that it was overfilled with oil. (It drove for 3k miles on that oil change before blowing up). They finally agreed to warranty the engine, but the whole ordeal took 4 months if I remember correctly.
Have you switched brands or kept the car?
Nightmare
That is disgusting behavior.
Yeah won't ever buy a hyundai.. but I feel like most brands pull this crap.
I’m no longer supporting this brand or KIA OR genesis I don’t think I’m gonna get a palisade and get a used q7 cause that has the same engine as my g80 that was leased and i bought the new outback b4 corona don’t know if I made a good decision cause I had 70k miles on it and they sent me a recall letter after a year I returned it but I wanna get a price cause of gas
I owned a Hyundai from 1999 to 2006. I was part of an owner's group at the time. We used to jokingly call the 10year/100,000 mile "america's best warranty", "America's most voided warranty".
When Hyundai first came out with their 10year/100k warranty, a buddy told me his parents had just bought one. I told him that Hyundai’s suck, which upset him, after all they have to be good with such a long warranty.
I used to work in auto parts, I’ve sold enough Hyundai parts to know they suck.
@@LuckyCharms777 Could also just be law of averages. The more cars sold the more parts are needed on replacements.
@@alexeiutgoff7955
Hyundai is the 6th largest seller in the US. If they were the 1st or 2nd, that would apply, but per capita they seemed to need more repairs.
Haha... Tiburon? I had a 99 SE and remember that saying...
@@runner3033 yes, I had a 99 Tib.
I seriously considered a 2021 new Sonata hybrid. Beautiful, well equipped car. Took it for an extended test drive for 10 minutes on freeway with salesperson. Car had rattle and wind whistle around passenger window. Again: this car was brand new! I asked for a service tech to evaluate and give this the benefit of the doubt, and he said that they all do that. Maybe yes, maybe no, but I decided the quality of the car was not as good as it appeared. I bought a new Camry hybrid instead.
Should have looked at Hondas too
My 2017 Sonota hybrid battery just died at 130k miles so find one thay has a good battery warranty
Good call on the Camry
You did the RIGHT thing by going Toyota. There is a reason why a '23 RAV4 is the best selling vehicle in the US, even outselling Ford F-150. Matter of fact, FIVE of the top selling TEN vehicles in the US are Toyotas!! Forget those "Korean Jukeboxes" even if they are cheaper to buy!
I smell a class action lawsuit because Hyundai is showing up everywhere with engine issues for many generations!!
@Chris I have a coworker that dealt with engine issues in his Kia with oil sensor going amuck causing engine issues and their engines are also made by Hyundai they gave him such a hard time to get it fixed under warranty and it took him 3 weeks to finally get it fixed!!
@@ItalianMetalHED that’s because Kia is Hyundai. Hyundai owns like 35% of them. All of Kia’s powerplants are straight from Hyundai. It’s like Cadillac and Chevy.
On top of being targeted like Kias. Hyundai Boys just doesn't have the same ring to it, but they're yeeting hyundai's too
10 year 100k or not
@@revefamilyvideos3018 doesn’t matter if they don’t honor it or modify the conditions in which warrants a repair under that clause! It’s what con men do lol
Yep. If it was a manual transmission it would make more sense why the warranty claim was denied. But you can't even over rev the engine manually in a DCT
Correct. With a manual you could accidentally "money shift" to a low gear and over rev the engine regardless of the ECU. Good way to drop a valve. With any sort of automatic I agree that would be a very doubtful situation.
I came here to say exactly this
i may be wrong, but i'm pretty sure the manual N cars will lock you out of lower gears if your revs would exceed the limit. it does so for 2nd gear, at the very least
Someone over rev on a veloster and money shifted. Got engine replaced for free
@@SOLID117x hmmmm
I'm extremely surprised by this. We own a 2014 Fanta Fe Sport which blew an engine 52km past the warranty and they replaced it "no questions asked" as well as providing a courtesy car while our was in the shop. That vehicle now has over 430,000km on it without any issues whatsoever. I feel badly for this gentleman but our experience has been nothing short of stellar.
Which engine is that?
Thanks for sharing this. If Hyundai is doing this on a larger scale then this means they will be a "NOT CONSIDERED" as a replacement for my 2015 car (not a Hyundai) in a couple years.
Thanks also to Hyundai owners who posted comments below in response to this video supporting this company's practice. Good info. for other perspective buyers.
Hello Honda! Or Hello Toyota!
Meanwhile I hit a pothole in my Toyota and they fixed it under warranty because the original dealer forgot to remove the bump stops and could have contributed to the resulting damage.
Had a Hyundai and Honda. Both are great brands till there is an issue, then they do not even recognise the car as one of theirs.
Just got out of a 9 year old santa fe SE with severe oil consumption problems at only 80k miles. Never put anything in it other than full synthetic. I don't know if I lucked out or not, but within about two weeks of finding the oil consumption problem (which seemed to come all at once, prior oil change, no issue), a tractor trailer smashed me in the car with the family and totaled it.
It was OK aside from the fact that a car under 100k miles at near boat anchor isn't acceptable any time after fuel injection was introduced, and not even before - but wheel bearings (at 65k miles), worn linkages, window motor problems before then, poor seat durability, and a hood that needed to be repainted due defective paint just after the 3/36 warranty ran out.
my motor would've been under 10/100 warranty, separate from the B to B, but I doubt hyundai would've made it right. I didn't have to figure it out. Very few from that generation of santa fe (2013-2016) of any type left around here in the burbs.
Long story short, there isn't anything from them I'd consider - I replaced a VW that my wife had when I met her with the hyundai, but the alternate car is a toyota. I was hoping for something closer to toyota than the VW, but in all honesty in money spent and car life, the hyundai was much closer to the VW. Difference being everything around the engine on the VW fell apart. All parts of the hyundai seemed mediocre with a potential engine grenade in the future. I caught the oil consumption problem after an uneventful oil change - car had less than 2 quarts of oil in it (out of 6+) not long after the oil change and no indicator light ever came on. What made it go from burning very little to a quart every 500 miles or more all at once? stuck ring? There's no way it had appropriate oil pressure up and down hills here, but no light ever came on. Local independent mechanic told me he's seen the same thing on a lot of 4s - grenade without a warning light.
@@daw162 Optimism at its finest when totaling the car with the Fam on board is a blessing!! Evidently the Fam was OK. Keep positive++
I'm amazed that, in the USA with all it's potential for litigation, Hyundai think they can get away with this
Hyundai pays lawyers whether they have work to do or not. Worst case it goes to court and they get ordered to pay for the repair. Best case the customer realizes it will take years and thousands of dollars to maybe win, and just decides to fix the car and forget about it.
@@markitzero7408 I never said Hyundais were worth buying or doing major maintenance on. I commented on hyndais reasoning for denying warranty claims.
I mean not many people will use the law to get to justice, lot of money and time wasted
Sad thing is that it indeed only seems to be a problem in the US. Here in Europe for example (Germany for me) it's very different. Then again, you usually don't find specifically Hyundai dealers here but rather mixed dealers which work on like 2-3 brands. But yeah..... that it's that problematic in the US is kinda sad.
They likely can. Otherwise it would be not denied. This whole video has that feel like we dont know everything. Bet the tech made some tune or alternations that voided the warranty.
Majority of these warranties stories are that it took too long and too much back and forth but they did it. Or people were unaware that warranty was not transferable and thought they had warranty when they did not... not much on - we deny cuz fuck you in particular we dont really honor our warranties.
Good to know. I was actually thinking about buying a new one in a few weeks 😮I may need to rethink my brand.
My 2015 Elantra started making a clicking sound around 85,000… at 98,300 I had it serviced and the tech said I needed a new engine. 7 weeks later I had a new engine. The technician was honest and Hyundai honored my claim.
you got a brand new engine? doubtful. I think you got someone elses remanufactured crap with some replacement parts put in that may last you another 10k or so. time will tell. Can't imaging they would install a 10k engine in a 12 yr old car. but hey, I would never buy korean crap again, too many issues
Do you know what the word "Outlier" means?
I'm guessing no.
Same here. I had a 2014 santa fe with an engine knock with 65k. Too kit to hyundai dealer they said i need a new engine. They put the claim in 2 weeks later i got approved for the new engine. 3 weeks later i got my car back with a new engine. They also gave me a loaner for the time it was being repaired. No complaints over here lol
I've always heard that Hyundai try their best to find a way to deny a warranty.
Any dealer will. I follow a TH-cam channel of a guy who has a Jeep Cherokee Trailhawk who shredded the transfer case in it while off roading. Jeep denied the warranty repair because apparently, taking an off road vehicle off road is considered "abuse." Hell, Tesla refused to honor their warranty on a guy who shorted the battery out when he hit a puddle on a gravel road. Also for "abuse." Anything to save a buck
Don't know who your dealership was but I never had a problem. They were always helpful and respectful ..... Evansville Indiana
Incorrect. not just hyundai. I had other companies try to tell me there were rats damaging my engine bay on a brand new car at the very first service. they didnt know I kept it inside a brand new garage in a brand new house purchased with everything sealed. BTW, i only drove during the day in a public city parking. doubt rats would be eating it up during a day light out in the sun in Chicago city
@@backwoodstherapy Mazda dealers are the best with warranty at least my Mazda dealer is they always replace stuff under warranty even when the warranty has expired. They even gave me a discount one time for something that wasn’t warranty because they felt bad
the dealers don't mind warranty work because it's covered by corporate so it's basically free work for their techs get paid for. They replaced all 4 of my wheels because the clear coat was peeling on 2 of them under warranty at 50k miles. Some dealers may just be lazy? The story in the video is kinda weird tho like they're over compensating or trying to justify why they mashed the gas pedal when there was an issue with the engine or they had a piggyback system installed which would make sense the guy being a hyundai tech and all and knowing he can take it off to try and claim warranty if anything happens to it. Not really a full investigation video, seems like you heard some gossip on a forum and decided, hey I'll do some voiceovers with stock photos and upload it to youtube. That sounds like a great idea!
Had the exact opposite experience with Hyundai on a Genesis Coupe 3.8 with 99,910 miles. It was ticking so I brought it to the dealership, they asked for the last 7 oil changes, I provided the paperwork and they replaced the entire block. I can't say enough to praise their efforts on my behalf...
Yeah this is an isolated situation not told by the person who it happened to, we don't know the whole story. If it was more widespread we'd hear about it.
99,910 miles?? You were 90 miles from being out of warranty 😮
@@seatime674 correct
@@snarlz I don't think you know how lucky you are having 100k miles on anything and any company making it easy for you replacing half the engine with that many miles, that could have been a 6 month ordeal with the back & forth....Kudos though..
@@seatime674 For sure! I live in a city with 4 million people, major metro...but in the South where there are some decent people left...everyone at the Hyundai dealership was more than helpful, and very, very nice about the whole thing. I have ~4.5k miles on it now. I love the 3.8 block so I'm glad I get another chance to enjoy iy.
Yup. Hyundai's so hard to get warranty work done with, it's actually ridiculous. A lot of their service staff just don't even care
had a similar issue with toyota. had a then new corolla and the engine damaged itself whily cruising on a highway.
they really went out of their way to avoid doing warranty work but eventually they replaced the engine.
Had a blown engine 2021 Sonata, 12K miles, warranty was denied because of after market air cleaner, Ridiculous, after attorney involved car got a new engine after being at the dealership for more than 4 months, had a small loaner car from dealer. This is the JUNK Brand of all Cars, Never buy Hyundai again
I got a engine replaced, no issue but don't want another hyundai.
I had an engine replaced at 88k in a tuscon. No hassle. Golden Colorado.
The newest workforce is just Ass
I had two different Hyundai vehicles that I had engine problems with. They didn’t take care of the issues in either vehicle, they just played games and swept us under the rug. We ended up getting rid of them both. It would be one thing if they took care of it but they don’t, I would never own a Hyundai again.
"We have the best warranty, we just won't honor it".
Never let "well the warranty will cover it" be your only option especially if you're already writing a 600+ dollar check each month just to keep them from towing it away.
How much do you pay a month on the EN?
@@Jcastro9444 He talking about the ppl that go into debt with a car not knowing the risk if something goes wrong...warranties dont always work, some cases they only cover a percentage and you have to cover the rest like a engine replacement they might cover only like 40-60 percent and you have to cover the difference...on a 5000-6000 job thats like 2000-3000 you might have to cover...on top of the bill to keep it in your driveway....
while i agree that you shouldn't bank on a warranty for anything, the fact some go into debt to finance those auto purchases is irrelevant to the issue at hand.
@@aaromon43 people go into debt while buying kia and hyundai because they feel that the warranty will protect them from major problems as long as they do the required maintenance. Thats the selling point to buying Korean crap. $600-800 month is worth it knowing your back is covered. Now people are screwed with high payments and no protection. should have bought honda or toyota when dropping that coin
This is why I'm in my Mint 2007 Hyandai Sonata limited, probably best year, and I still have it, at 141k miles
I have owned two Hyundais in the past and both were built on the cheap and required multiple warranty repairs that you don't normally have on quality built car. Both of my Hyundai's were 90"s era cars and the warranty always took care of the problems with no issues but I think the warranty nowadays is more marketing hype than anything else.
Never buy a Hyundai only lease these cars. When the warranty gone the car needs go back. 🚶♂️ Walk away after a year or 2
Yep. That's why I buy Honda's for my econo shitboxes.
You didn't learn the first time
Almost an irrelevant comment. You're talking about cars from 30 years ago
@@TheBasher-_- yep.. just like any European cars lmao
I have owned 4 Hyundai products. They have all served me well. My first one was 1997 Elantra. I got it for my teenage daughter. Years later, with about 150K miles on it, her husband drove it without water in cooling system because he was an idiot. The water pump had failed. He drove it until the motor seized. But after it cooled, he did it again because it started up. I took it back from daughter, pulled the head, had a machine shop plane it flat again, honed the cylinders, with the pistons still in it, fixed cooling system, put it back together, and it ran like new. Sold it to the hubby's sister. Never had a warranty issue on any of them.
Ok now the truth? 😂 just kidding
He seems like a very smart intuitive Husband .. Amazing choice for your daughter .. Kudos to her ..
I actually test drove one 3 days ago. Glad I saw this. I'm moving on.
I had an engine replaced in a 2015 sonata due to oil consumption. When going through the process, they over filled the oil by 2-3 quarts so that after 1500 miles it would look like the oil level was normal. I checked the oil levels with the tech after every oil change and told them, after the 3rd time, that they could take the whole car back. The service manager was soooooo surprised when he heard the allegations of the overfill (sarcasm). Never again.
As a former automotive technician, overfilling the oil is just as likely to cause catastrophic engine failure as low oil level. Whoever thought that was a good bandaid shouldn't be allowed near a wrench, and no honest tech would've followed such instructions.
How is that possible?
@@DM-hw4cr It can cause oil froth that results in zero oil flow.
If they “overfilled” it by 2-3 quarts you would have blown that engine. The pcv system would have sucked up oil, the crankcase wouldn’t vent and you would have blown 1/more of several seals. Stop trying to create a situation for the sake of a comment.
@@Fatedcauze lol, ok. Did I say it ran with this much oil? I found the overfill on the dipstick before leaving the dealership. They drained 2-3 quarts of oil (their words, not mine) after we found this issue. Always check your dipstick before leaving any oil change.
It's seems to be more and more common for these large auto manufacturers to give warranties and offer extended warranties and then when you actually need to use them they always find a reason to not cover the repairs. It has happened to me personally twice in the past 2 years! It also doesn't help that the dealership mechanics don't seem to be as good as they used to be.
As a general brand tech, here is what i can tell you about technician quality. Dealers dont want to pay any of the techs a reasonable wage. So they get entry level or just above entry level techs. The dealers have 1 guy thats better than the rest as a consultant and technician. That guy figures out he can do better elsewhere, and the independent shop side usually pays almost double. Thats where the good techs go. I personally interviewed 3 times at a dealership and was offered a position at 60% of my previous wage, and they acted like they were doing me a favor at that. I declined and went back into independent shops and have made plenty of money on a consistent basis. All of this as a certified master technician 20+ years. They just cant get quality help if they dont want to share the wealth.
The reason dealer techs suck is that dealerships consistently lowered pay over the last 15-20 years. They now tend to love super cheap lower level techs/newbies (or part replacers), and will just keep 1, maybe 2 experienced techs on staff as actual diagnostic guys. However even those better guys will fly the coupe often as they can make more money in independent shops. So often the dealer might not even have a proper tech on staff for months on end. Dealerships in general have gotten worse over the years, from sales to service and tech. Unfortunately our corrupt politicians refuse to do anything about it by aklowing manufacturers to sell direct to customer. So we're stuck with this horrible system that mostly inconveniences and costs customers more money.
Same thing happened to me. 2016 Sonata I purchased brand new. Oil light started to come on and strange sounds from the engine compartment. Found out it was "oil consumption." Even though my VIN was covered under the class action suit, the dealership would not honor it. Said I had to wait for the engine to literally blow up and, even then, it may not be covered if deemed I did not have adequate oil levels in the car. It took them five months of oil consumption tests, and $500 out of pocket, to finally tell me this.
Do not, under any circumstances, purchase a Korean automotive product.
It's voices like yours that are not heard enough against all the Kia and Hyundai shills in every new product video saying "Kia and Hyundai are killing it/on the up/ major competitors, etc"
While it's frustrating, and while I agree on your advise to not buy Korean,
You are still required to check fluid levels.
I don't understand why people somehow think they never have to open the hood unless there is a problem.
So true. My girlfriends Kia blew the engine under warranty and she argued with them for quite a while but they never paid. She took a big loss.
@@3markaw We bought a '22 RAV4 Hybrid and never looked back. It's costing me a fortune, but I'm hoping it will be worth it.
@@twoeightythreez Nothing in the reply indicated a refusal or even frustration with the tracking of fluid levels. Yes, there are owners that do not perform any maintenance, even basic checks, but that does not appear to be the case here at all.
Since the owner is a Hyundai technician himslf, is it possible that he modified the rev limiter and was racing it? Just a thought. You did make a note that he was a Hyundai tech whereas, an average driver would not be able to do that.
Had a customer with a Hyundai that was denied warranty on a blown motor too. Shame, I was going to buy a Hyundai but decided to go with a Toyota instead.
Good luck, I went through three Toyotas and all of them would have an issue, but Toyota would tell me that it's normal wear and tear. A part prematurely failing before the warranty expires is not normal wear and tear
Toyota are usually much more reliable than the Korean cars. Of course, you pay more for quality.
@@michaelantone7465 - Keyword, "usually." Back in the 90s, yeah. The 3 Toyotas I had before my current car, a Kia, the oldest was a 2005 and newest, a 2016. The 2016 Corolla, I ended up suing Toyota because they refused to replace the CVT under warranty. Said that it fell under their "normal wear and tear" category according to the CS rep. I won that lawsuit. I took the money, paid my loan off and ended up in a 2015 Kia Forte5 with very low miles. Which hasn't given me any problems, and as far as quality goes..the interior fit and finish in the Kia is ahead of the Corolla, which has a lot of flimsy plastic parts. A lot of panel gaps and just didn't feel solidly built at all. A couple of trim pieces came loose and the driver's door master window switch broke, came up out of the pocket that it sat in 😂
All cars have issues. Toyota less then most. Hyundai/Kia worse then most. Look up any year Hyundai and there are engine recalls serious ones. Theta engines have thinner con rods shorter piston skirts and are trouble on top of the poor assembly.
Toyota isn't free of problems either. Had an 06 Corolla that had the manual transmission replaced at 4k miles as it lost 5th and reverse, had the intake gaskets and water pump replaced as they had TSB's out for faulty materials, and a recall on the PCM where it would cause problems with auto transmissions and the car security to shut it off randomly. Worked on an early 90's Camry that 90k miles and a full service history, and the car needed an engine, all injectors were shot, the MAF was shot, and the interior didn't hold up for nothing. The car was garage kept as well.
Not bashing Toyota, but busting the the myth that all Toyota's are indestructible, and will last forever. All car manufacturers have problems and recalls.
I once spoke with my mechanic about what new car to get if you're on a budget.
He gave me a list of cars to avoid, Hyundai and Kia top that list. Apparently their GDI engines have a flaw of excessive carbon buildup that can destroy the pistons.
What are you on about cause all GDI systems have carbon build up issues it’s the PCV systems that suck learn before commenting
Yeah GDI in general is something to avoid
@@Courtesyflush52 Not all GDI engines are equal.
Honda and Toyota figured out how to avoid carbon build up in their engines.
I believe in the dealership. Computers and numbers never LIE.
Totally believable. I had an Elantra N with 18 miles on it smoke its DCT during a test drive. Scared me a lot! 1 week later the recall happened. Dodged that bullet!
Damn it definitely won't be on my list anymore
funny thing is that it's a wet dct 😂
@@marcusvision Yeah, how does that even work? The clutch smoke was BILLOWING from under the hood, even into the cabin, choking me!
They were marking up the hell out of this at local dealer too….no thanks 😅
I have owned 3 Hyundai vehicles and now one Kia Sorento ... ALL the Hyundai had over 200k miles on them each ... (one hit 289k miles... ), Point being, my vehicles were serviced PROPERLY, and before scheduled maint was due !! NEVER had ANY issues on any of them ......
In sure many people have similar experiences, but that has nothing to do with the absolute appalling customer treatment by Hyundai.
I have only owned one hyundai a 2012 sonata had the starter go out the first two years and the engine die within 5 years both fixed under warranty and later I actually got a known engine issue notice from hyundai but by that time they had already replaced the dead engine so everyone is going to have different experiences with a car brand I still own the car and only had a couple repair issues since the engine deal but thats to be expected now that it’s 10 years old
For everyone 1 in a million issue or 100k like this you’ll get examples where these cars have lasted 200-300k which is exactly what they will do as long as you treat them properly.
Exactly. My 2015 Kia Forte5 has been fantastic. Keep the oil changed and also perform all other normal maintenance and you're good. My 3 Toyotas I had before the Kia..all maintenance intervals and oil changes were performed when Toyota recommended and they still broke down... My 2016 Corolla's CVT failed at 78K miles and the Tech I spoke to at the Toyota dealership said that they're seeing more and more CVT failures in the Corolla's and the Camrys have been having a lot of transmission complaints as well. Slipping, slapping into gears and jolting passengers heads against the seats.
@@DeadofWinter321 and how many car manufacturers have had recalls? I’d say every single one of them. It’s a crapshoot really. You can take care of your car and still have problems. You can not take care of it and have no problems. Obv the best thing to do is do regular maintenance and you “should” be ok.
I have a manual Elantra N and the clutch got stuck to the flywheel and I couldn't put it in gear unless I had my car turned off. I got it towed to a hyundai dealership and they told me that if the clutch damaged my flywheel, the flywheel would not be covered even though I bought the extended warranty for safety precaution. Any advice on what I should do?
My sunroof got stuck open on mine with 36,000 miles. The motors bolt came undone and the cables got tangled, shortly after they placed a warranty claim with the 60k basic warranty. Hyundai declined the repair, as they said it was user error. (They said it was an alignment issue on my part and was a maintenance interval) the owners manual with maintenance intervals didn't say a damn thing about it. This was a $2,000 repair. After I threatened getting a lawyer involved, the Hyundai dealership went ahead and fixed it complimentary as they understood where I was coming from, if I knew it needed aligned it would've been done but I've never even heard of such a thing. Hyundai warranty is BS. I've had nothing but electrical issues. I regret not getting a Model 3P.
So I'd recommend contacting someone higher up in Hyundai, or speaking directly to the service manager. I threatened a lawyer, and also said they'd loose me as a customer. Shortly after management fixed the issue.
I had a 2014 Hyundai Veloster that had issues with the dual clutch transmission. Most times it would be fine, but if I was at a stop and gave it gas to pull out into traffic, it would seemingly slip the gear and not even move or go into limp mode. Needless to say, I didn't keep it for long. Shame to see they are still plagued with issues and refusing to honor their warranty.
Almost bought a Veloster N for the DCT. Ended up getting a VW GTI with a DCT (VW calls it DSG).
yep they fucked me hard at 60k when my DCT failed.
The Veloster was the center of a "Class Action" lawsuit because of the DCT!
The fact that I’ve seen an engine room at multiple dealers means that it’s too common of an issue and they will fight to get out of free service at all cost 😂
There are a pile of Hyundai engines all behind the service bay at my local dealer
I love that you get straight into it, too many channels waffle before actually getting into it.
As for Hyundai, that's poor service, too many companies are ignoring customers.
Hate to play devils advocate, But might be more to the story that's not being disclosed. Stored fault code readout and accompanying freeze frame data (like accelerator pedal position) are usually submitted for warranty administration or recall and Hyundai saw something they didn't like, which warranted the denial. Mode 9 in OBDII also displays the CVN and CalID which can reveal if the engine control software has been altered from a factory engine calibration, almost all aftermarket "performance" tunes will remove the factory rev limiter, and/or disable emissions drive monitors. California already electronically checks for this when a smog check station plugs into your vehicles diagnostic port during the routine smog check and will automatically fail the inspection if either of these values don't match their list of 50 state legal CVN/CalIDs submitted by all the carmakers. Dealership also seems to know something we don't and isn't willing to go to bat for their employee/customer, and probably won't do it in a situation where it could risk their franchise license (like warranty fraud). Saying they're a Hyundai service technician is irrelevant. I've worked with plenty of boneheads that shouldn't be turning wrenches that came from the dealership, most ended up just being your garden variety lube rack goon that couldn't work their way up as a competent line technician.
Top tier comment.
Go to any car brand forum and they will all have threads like this "if i take xyz part\tune off, will the dealer be able to tell it was modded?"......
Cant be behind this without knowing all the details tbh.
Best response so far. Lots of different stories going around about this one. The car was modified and pictures he had of the mods were taken down. Can't remember where I saw that. If that's the case, then it was "Dude just take everything off before you tow it to the dealer. It's under warranty!!" Years ago I had a guy with an Audi S4 back when everybody was tuning the Passat/A4/S4 and pushing the boost limits of the stock turbo above and beyond their limits. Talked to my boss and he told me what to tell the guy. So I took him outside and said: "We know it's tuned but we are going to turn a blind eye this one time. I suggest when you get the car back you either remove the tune or have upgraded turbos installed because you will not get another set of turbos replaced under warranty. Here or anywhere across the country. The instant a second claim is put in for turbos on this car, it will be denied and probably audited." He thanked us for doing that. Sure enough 10,000 miles later who shows up with two blown turbos again, says "I removed the tune" (yeah yesterday 🤣) and expected them for free. Simply reminded him of the conversation we had and sent him on his way.
Everybody keeps blaming the transmission recall seemingly without knowing what the actual problem is. The problem has been narrowed down to the high pressure fluid pump circuit board having shoddy soldering. So when it goes into safe mode, it's actually not engaging the clutches. The transmission is not over revving the engine because it's disconnected from the engine if the problem happens.
This! 💯
Well, if the car was modified (which was my first thought) Hyundai should at least issue some 'counter' press release stating that in this instance the vehicle in question had its warranty voided. I know Kia dealers are notorious for denying warranty claims that are 100% valid, as my ex sister-in-law found out with hers.
I had to fight this company tooth and nail to get the engine replaced on my 2013 Kia Optima with their Theta II engine, which had known problems before my engine seized. The engine was inspected in their initial recall, and I was told by the dealer the engine was ok. A couple of years later I had just had the engine oil changed before the engine seized and had just over 101,000 miles on it, but because of the known issues they were had increased the powertrain warranty to 110K miles but acted like they didn't want to cover the engine. I told them I had their letter of increasing the warranty to 110K miles, and that I was going to get a lawyer if they didn't replace the engine. They finally agreed they would cover the replacement engine but didn't give me a loaner. They told me to rent a car and they would reimburse me after I submitted the rental bills. I told them I want a loaner and they told me they didn't have any available. I ended up borrowing my father-in-law's old SUV for three weeks and low and behold a week before my car was ready they had a loaner available. Once the engine was available the dealer tried to up charge by saying you should replace all the belts and hoses to the tune of $800 while the engine is out because it easier and would be cheaper this way. Really? I will never buy a KIA or Hyundai again. They make crap cars and are a crap company. Nothing but pigs with lipstick.
Damn they tried to upsell you on service to an engine they haven't done any work to, sellin it to you like you just bought a junkyard motor and brought it it... Lmao stay classy Hyundai/Kia
@@ruzefosho Actually, the replacement engine won't come with hoses and belts, so if it were mine, I'd get that done, but try to agree to a lower price.
bring your own belts and hoses and tell them you will give them nothing and if they start their BS let them see you have the local news sludge slinger in your contacts and would love to have a heartfelt discussion about their quality and customer service at that dealer on the nightly news. They will straighten up.
My moms 2014 santa fe is in for an engine right now. Locked up at 118k miles after ot was checked during their recall. We had to buy a trailer and pull it home 1100 miles. Good thing we took my truck on the vacation.
The dealership has lost her car.
This is good to know. My daughter was going to check out a new vehicle this Friday and two Hyundai were on her list. Forget that mess.
I work at a Hyundai dealership as well and this situation is just messed up entirely
Let the community know exactly what you mean how are things messed up?
we honor all warranties, Larson hyundai
How often have you seen this happen while working at Hyundai?
would you like to hear a joke?
Hyundai warranty
@@noteffected653 Even when bought @ Korum?
Man as much as I love my car, the KDM brand as a whole is starting to concern me. It’s almost like they have this too big to fail mindset
Wrong, Hyundai honors all claims, fake news
@@noteffected653 they honor most, but engines is one they’re quick to blame the driver on
@@noteffected653 How much they paying you?
my 2013 sonata engine replaced under warranty at 148k miles.
2016 veloster turbo dct replaced at 48k & replaced again at 89k all under warranty
2017 Tucson night edition dct replaced at 38k under warranty.
every time my car went in for repairs, I had a rental.
They honor warranties. every dealership is different though
@@Too-Gq-For-You so why do you have 3 Hyundais that need engines and transmissions replaced under warranty?
This is very interesting. So my wife and I bought a 2014 Hyundai Sonata 2.0 Turbo Limited back in May 2014. She needed a new car and this is what she liked. We bought it brand new and we paid extra to have a full bumper-to-bumper 10 year/100K warranty that would cover any and ALL issues (including electrical). So back in 2018 I believe it was, she had 70k miles on it and the same thing happened where the engine took a dive while she was driving. Had it towed to the dealer and they said the entire engne including the turbo is completely shot out and we need a new engine. They had no engines in the USA so they had to order one from Korea. They had the car at the dealer for 2 months. In those two months, they made our payment to the bank and also paid for a rental. They gave us the car back with a new engine and we didn't have to pay a penny. Fast forward 2 more years to 2020, she now had 97k miles on the car and her axle broke and somehow it shot up into the engine and ruined it. Car went back to the dealer and they had it this time for about 3 weeks. They fixed everything and once again we did not have to pay a penny out of pocket. So I've had great experience with them covering on the warranty so I am not sure why they are not covering this guys engine failure? But while they were fixing my wife's car she decieed that she did not want the car anymore as she drives far for work and felt it was time for a new car. So the same day they gave me the car back, I went and traded it in for a new 2020 Jaguar E-Pace SUV. Jaguar screwed us over with their free maintenance for 5 years so we were upset about that as we just found out a month ago that they will no longer give us free maintenance. Fast forward to two weeks ago (just after Thanksgiving) we were in the market for a new car for my 16 year old son. After looking at everything that is out there he really liked the 2023 Elantra. So I started calling around the dealers and everyone a bit low on stock. Found a dealer who had 3 N-Lines in their showroom so went in with my wife and started working the numbers out. Worked out the numbers and got him the fluid metal color. It looks nice except for the stock wheels. We did get the full extended bumper-to-bumper warranty 10year/100k mile so we have peace of mind since we had a great experience in the past with it. While we were waiting our turn to go into the finance office as there were 4 people ahead of us, they had an amazing looking 2023 Palisade Calligraphy Panda Edition on the showroom floor that my wife was eyeing. They had sent this out to a local shop and it had custom work done to it. This thing was crazy expensive but a sexy beast. They blacked out the roof, badges, door handles, they debadged the "Palisade" name on the back, put some 22" Curva Concept black gloss wheels, etc. etc. So on a whim we bought that too. They gave us a ton of money for the Jag on the trade-in. We got the extended warranty with this one too. Dealership was cool enough to hold the car in the showroom until the 24th of December so that we could surprise our son with the car. I know this post is long but just wanted to give full details to my experience with Hyundai being in a similar situation. I do hope that Hyundai makes this gentleman whole again.
Tbf if you're driving around a Jaguar and your 16 year old drives a brand new N-line, I don't know if you're the demographic most likely to suffer from poor service
They born every minute
@@Courtesyflush52 and what is that actually suppose to mean so that I don't take it the wrong way?
@@TheProjectManager100 I'm saying poor people are the ones who really have to worry about vehicle reliability because they have tighter margins in their lives. If you're buying a $26k car for your teenager, chances are you're doing better than 95% of Americans and can deal with multiple things breaking on a vehicle
@@Courtesyflush52 Way to take the original topic and suddenly make it acceptable to get sh# service just because you have money. It shouldn't matter what you're worth. Bad service should be seen as reprehensible at all levels of income. Video OP and commenter OP for this thread don't bring up income levels at all and are sharing their experiences for others to take note of. This is about Hyundai needing to stand by their warranties if they're going to advertise it all day long and has absolutely nothing to do with whether you're rich or poor and whether or not that makes it tolerable to you for someone to get mistreated.
This is my sediments exactly, with Korean brands their QC is shotty. its either you get a good one or you don't. This is why you buy certified pre-owned or wait a year or two AFTER the new redesign comes out.
I've had 'conflicts' with Hyundai Canada a few times, and vowed to never buy another Hyundai again. I even sent them a picture of myself picking up an Infiniti G35x in the showroom after my 'conflicts'. My niece had her engine grenade in her Santa Fe, and in her case, as part of a massive class action, it was replaced. And although I haven't purchased another Hyundai product, I was given back my car voluntarily after the new owner failed to make payments, and still drive my 2002 Hyundai Elantra GT. For how far Hyundai has come in the last two decades, they've sure been screwing up a lot lately. Do better Hyundai.
California has strict lemon laws, the person should win this case.
That’s the same thing that happen to my Kona N about 4 months ago but I made them pay for it. I called corporate. I’m selling now.
Hyundai seems to have a Jekyll/Hyde thing going on with their warranties. I say that because I have a 2014 Hyundai Santa Fe Sport and, in August 2021, I blew the engine when passing a transport on a two-lane highway in Northern Ontario. The Hyundai extended warranty totally covered the engine replacement and the towing cost ($800) without any questions even though I was over the maximum mileage of the warranty. So very, very strange that they would deny coverage for this case with seems to be an obvious mechanical failure ... maybe Hyundai Canada is more consumer-friendly? Who knows.
Wow, if it were a manual I could understand Hyundai ignoring the programmed rev limit since you can mechanically over-rev a manual car.
This certainly makes me rethink the brands I have on my list for a new vehicle.
Man, I bought a new car last November. I was going back and forth between Mazda and Hyundai/Kia. I ultimately bought a 2021 Mazda 3. I think I'm glad I passed on Hyundai/Kia. Don't get me wrong, Mazda has it's own quality control issues, particularly with interior quality (buzzes from dashboard, B-pillars, and door panels) and paint quality (thin, easily scratched exterior paint). However, I haven't heard many people with serious engine/transmission issues with 2019+ Mazdas. I am curious, though, as to how well Mazda will stand by their warranty if engine/transmission issues should arise.
Try Toyota
We own 2011 elantra it still runs great. 11000 miles still gets about 32 mpg. We live in pennsylvania and its still in decent shape.
This sounds like their ongoing issue with their engines. They even sent out recall notices to customers a while back. I got the notice when I owned an older Elantra, but the same thing happened to me when driving a Tucson. The car just lost power on the freeway and started to slow down, the engine light came on and everything. Gave them a call and they were happy to look into it. They ended up replacing the engine and I had to pay $500 out of pocket from a 3k bill. That was supposedly the freight fee since the engine came straight from South Korea. I still got a bit screwed because I had to wait for about 2 months without a loaner, I had to harass them on the phone until they gave me one 2 weeks before giving the car back… I guess I somewhat got lucky but this is unacceptable, we should bring more awareness to this issue. I was seriously considering getting the EN, but thanks to the chip shortage I couldn’t do so when I wanted to. And now I’m seriously considering the new GR86 instead. Finally got a call about 4 EN coming to my area in December in the specs and color I wanted but I declined.
You got screwed. My Kia engine went bad. I brought in a stack of maintenance records and a letter from my attorney suggesting I join a class action lawsuit. I got a brand new Kia loaner for 2 months, new engine and catalytic converter. Repairs cost about $10k. Didn't pay a dime.
It ALL should have been covered, including the loaner vehicle. Screw Hyundai and Kia. Same drivetrains.
GR86 is probably a safer bet lol. Or a Miata.
@@johny11150 Lmao nah, I don’t see myself in a Miata 😂
Hold up! You actually admit publicly that you paid $500.- for shipping for your warrantied engine to come from South Korea? OMG, how are you able to sit after getting screwed that hard?
Ironically, going to the dealership Monday for winter tire installation. Already had the seat belt tensioner done. The head of service fought for me to get the part in a timely fashion, have no doubt she'll do the same for this. Starting to think between wrong oil weights, recall parts orders being canceled and re-ordered, still waiting on the front red trim piece... that Hyundai Corporate is taking a bad direction towards customers.
That said, Jessica Malone at Rowe Hyundai in Westbrook, Maine may be one of their best dealership service heads. If anyone can find their way up here, she'll go above and beyond. Probably why the service department is always booked up for weeks at a time.
The seat belt pre tensioner cap was on back order for many months
They're probably booked because the cars have soo many problems, = JUNK!🤔🤨🤫
@@paultaylor256 Actually, most of the vehicles are there for standard service. A lot of the cars are at least 5 years old, lot are pushing 10.
Except for the new Kona with the rear bumper held on with bungee cords...she didn't check how close before activating the garage door which was so old there were no safety sensors.
@@jfernsten c’mon now man we all have the internet and know about the over five million recalls Hyundai and Kia have done in the last 4 years. Engine fires , exploding engines from oil pick up and everything else .
@@01gtbdaily30 Actually, I didn't. With two kids, I spent all my time focused on them. Covid lockdown came when my youngest was in kindergarten, so all my time was managing remote learning for them both. Add an interstate move last fall, and I can admit to being semi-oblivious to a lot of stuff the past decade. Even missed the entire Game of Thrones series. And my previous car was a 2008 Sonata with no real issues.
Bought a brand new 2014 Veloster had the thing meticulously maintained at the dealership @ 80k the engine threw a bearing and KABOOM! Had it towed to the dealership and after a month Hyundai said they'd honor the warranty. BUT being backed up because of shipping delays it took 4 months almost to the day to get my beloved Veloster back. Eventually the dealership put me in a nice loaner car after about 2 months. Hearing everyone else's debacle about getting shafted I consider myself lucky. I love that damn car. Thank you Suntrup Hyundai you got yourself a loyal customer.
Your love for a car that's caused you so much trouble is not unlike a toxic love romantic relationship.
@@nolaguy1408 try changing the head light bulbs!🤣
@@CaptainHowdy420 😂
@@nolaguy1408 well said! 👍🏼
Conclusion... do not tune your turbo engines cause it may interfere with your warranty.
By the way I have two 2013 Sonata models - on both of them the engines got recall-checked by the dealer. One of them engines needed to be replaced. They gave me other vehicle to use while they replaced the engine. I have no complains and both cars don't have rust on - up to this date. ( I live in Montreal Canada)
NICE to hear another POSITIVE comment .... Thanks !!!
Dang I've had great dealings with Hyundai warranty claims...even covering stuff they shouldn't. This is a huge bummer... the fact that he even works for Hyundai is insane
Ive had many Toyotas and never even had to make a warranty claim. Sounds like your hyundai is trash seeing as it has had many problems, warrantied or not
@@valvodka cool story...I've seen plenty of Toyotas with serious issues before 100k. Plus why would I care if they keep paying for it?
@@valvodka I've had many hyundais and never had a problem with them either and I still use a Hyundai with absolutely no problem 🤷🏾♂️🤷🏾♂️ even cars with more than a 500k price tags got problems relax
What difference does it make if he works or doesn't work for Hyundai?
Every salesman says they are required to pay a dealer fee in Florida ($900 avg) even if they work there
@@stevenweiss2148 stupid question...it's Florida I'm not surprised it sucks
I have a 2012 Kia Soul 1.6L and a 2013 Hyundai Accent also with a 1.6L. The only problem outside of maintenance items was a alternator replacement at 92K with the Accent. However, what I don't understand is why a person with a warrantees kickback from the manufacturer doesn't have them served with a small claims court suit. Depending on the state and county that would cost under $50.00. The advantage is you can represent yourself while the company has to hire a lawyer to appear in court. Over the years the three times I did this the companies settled with me prior to the court date.
Thank you for covering this story. None of the major, or minor, car review channels brought up this issue. Their lack of integrity is sickening.
Could it be that they don't want to rock the apple cart?
@@MLB9000
They make money on YT reviewing cars. Integrity means no more cars supplied to them by Hyundai, and likely KIA. How sad, they can't let integrity get in the way of money. Still sickening though.
@@davidk.6042 I'm having trouble finding anything on major issues still. The dct has been fixed since and I don't see anyone else saying they got issues/have issues just fuel injectors.
@@jugo5139
Oh please, let's not play that game. Anyone interested can easily do their own research. The facts are out there.
@@davidk.6042 LOL well I did my "research" Cant find anything just some random guy on a TH-cam video trying to tell me different. Hyundai is in the number 3 spot for reliability and there's a reason. I've seen one example of an engine blowing. Hyundai said he ripped up to 8k RPM. Its the same engine as the Veloster but updated for the 22 Elantra N. The engine is more reliable than you are lead to believe lol.
Something doesn’t sound right here, I’m just going to assume there is more to the story than we know, a tech can do some stuff to a car that no one knows yet. Why do I say that? Because back in the day my 99 maxima would not go over 110 mph I believe. But when you poke at the computer and jump 2 wires you can remove it and go as fast as you want like a SE model. But then again I have seen new vehicles come off the big trucks and as soon as hit the ground they had an engine knock. So it’s possible but you never know.
I bought a 2015 Hyundai Elantra for gas mileage for work. It never give me any problems. Sold it in 2019. It was a great little car. I hate to hear about the problems Hyundai is having now. Thanks
Saw this post on Reddit and I find it incredibly hard to believe this was the result of the DCT recall; the only possible way on Earth this could happen is if the DCT randomly money-shifted the vehicle and I am fairly certain that everything in that transmission is designed to not allow that to happen. You can't just jam the accelerator and hit the limit, the ECU has a literal fuel-cut off built into it (I have bounced off the limiter in 1st more times than I can count).
Not saying it's impossible but we are talking about something that would warrant all of our DCT's to immediately be replaced ASAP; the recall in question is because the DCT fallback disengages the clutches when it's supposed to put it into a limp-state it has nothing to do with gear-selection.
he could've just got the lemon.
Could it not be a software/sensor glitch where the ECU thinks it is seeing an over rev situation but in fact it wasn't?
@@WilC379 I mean at the end of the day, they'll have to prove it was them that caused the damage.
A simple "The ECU said you hit 8000 RPM" really isn't going to suffice; especially for an automatic vehicle and there isn't evidence of bolt-on's.
The only way I can even remotely imagine over-revving the DCT is if it were in manual mode, and you were going down a decently steep hill and you were bouncing it off the electrionic limiter (which is just a fuel cutoff).
The wheelspeed would go up, trans wouldn't likely disengage the clutch, and the flywheel would drive the cylinders to a higher RPM.
I am sure transpeed is in the data-logs, same for wheel-speed, and whatever gear the transmission was in (or mode the vehicle was in).
It's a pretty big uphill battle regardless and without seeing the vehicle myself I sorta stayed away from victim blaming.
Considering the price of the vehicle, it's audience, and how folks are very eager to get more out of these vehicles... I think it's less of a stock vehicle problem though.
In the case of a DCT (or otherwise automatic transmission) there is no way for a human to mechanically over-rev an engine. You try and hold it in 1st gear, the DCT safety kicks in an upshifts for you. If you are going to fast for a lower gear it simply denies the downshift until its safe to do so.
For acceleration, the PCM will cut fuel, spark, or both to prevent an over-rev condition.
So, even if the engine really DID hit 8000rpm, it is in no way the drivers fault.
@@wjrneo2 "You try and hold it in 1st gear, the DCT safety kicks in an upshifts for you."
I don't think it'll do this, I have bounced it off the rev-limiter several times first while in full-manual mode and it never auto-upshifted.
The only time it'll ever auto-upshift AFAIK is if it's in standard drive mode and you use the paddles (where it'll temp. put you into manual mode until you either come to a stop or X seconds at a static throttle position; I don't fully know the time I just know eventually it'll take over again if you aren't really on the throttle).
I would say majority of my miles in my DCT VN have been in full-manual mode, the only things I haven't tried is to like keep bouncing off the rev-limiter for a very long period of time.
My friend blew his motor on his focus st with 52k miles. Dealer told him to throw his stock turbo back on and flash back to OEM tune so they could warranty the engine.
Doesn't matter. Once tuned the code will always be there, even if remapped back to stock. If Warranty digs deep enough they'll know.
Thats a lie because ford warranty doesnt go over 50k
@@MrIlovebmw86 yea it does idiot lol
@@davothegreat9990 they still warrantied out his motor and many other's
Hyundai is in the process of replacing my 2013 sonata 2.4 gdi engine. I bought it used from a used car lot and have owned it for 3 years. It has no warranty. I took it to my local dealership(I’ve never purchased anything from them) told them I found a recall for the engine knock that my car was experiencing. They said leave the car and they would take a look at it. As of today a new engine was purchased and being installed free of charged. I’m more then happy and impressed with my local Hyundai! Awesome job twin city Hyundai Knoxville tn
They born every minute
Now we know why they offer 10yr warranties. Why not make it 20 if they never pay out.
One thing I can give GM credit for is that although their dealerships might be shady from time to time whenever I had an issue placing a call to GM support always fixed the issue and GM support would even tell me they know a certain manager is problematic and not to worry. I had a new transmission installed under warranty right after purchasing my 08' impala. I still have the same impala almost ten years later. Probably buying a Toyota as my next vehicle.
Gm sucks now too.. Toyotas are good, but look at Hondas too
IME Hondas are pretty solid cars and the company doesn’t jerk you around.
Driving a free 2000 Venture van given to me by a hotel, runs like a top and wear items replaced, 2000 was a good model GM year for me, all smiles.
I wouldn't. I have one and their cars are overrated for what they are
A Toyota (any) would be my FIRST choice!
My tC from 2012 while these other newer sport compacts die from engine problems:
*I'M HERE, REACHING FOR THESE NEW FRONTIERS*
My daughter bought a new base 2017 elantra that had a 'clicking' noise that they couldn't diagnose or fix after 7 extended trips to the dealer. We finally enacted the lemon law. (we live in FL) They did end up replacing her car with a 2018 fully loaded. I would suggest the owner take legal action by enacting the state lemon law. In our case, from start to finish it took about 3 months as Hyundai actually sent our car direct from the factory. It was relatively hassle free.
Meanwhile, my dad took his 8 year old lexus RX to the Lexus dealer to replace a battery and do some scheduled service. The Lexus dealer not only covered the battery under warranty (it was the second battery within a year), but they also replaced the alternator free of charge. This is an 8 year old vehicle that warranty had long gone.
Lexus is in a league of their own. Only reliable luxury brand
And that’s why we own two Lexus hybrids!
@@Dunkaroos248 Here's the difference, Lexus has been charging $300 oil changes for last 8 years. Probably $1,500+ 15k service intervals, they will happily replace an item here and there to keep the relationship strong. You're going to pay somewhere. Nobody is giving out freebies.
he paid for it.
He paid for it when he paid the overpriced tag number of the car.
Lexus are now built pretty cheap.
I've seen
@@duckilythelovely3040 Lot's of luxury brands even have the 5 years service because you pay for it in the beginning.
Kia Borrego stalled on the freeway in Minneapolis on a rainy night, Kia America said there was no problem, no compensation, no repair. Last year I got a recall letter for an oil leak. As a Korean, I used to advertise Korean cars, but now I'm in the position of telling people not to buy Hyundai Kia. I inherited a Chevrolet Suburban after driving it for 12 years and over 700,000 miles from new, got my license and bought a Hyundai, and I will never make this mistake again.
I knew this sounded familiar- it’s the Ford approach to customer service! Our boy Hyundai is all grown up.
Had a Sonata Turbo (274 hp). Fun, fast and comfortable. Oil was turning black at 4K miles, the front end started roaring with new tires and couldn't seem to get it aligned right. This was having less than 50K miles on it. Glad I got rid of it.
LOL. You do realize that oil will turn black about 500 miles into an oil change right????? Just because the oil is black does not mean the oil is bad LOLOL. The reason why oil turns bad is because it the oil mixes with oxygen and carbon, hence why it turns black so quickly.
Now with that being said, if you own a turbo charged car, you should be changing your oil every 3K miles because the turbo accelerates the wear on the oil. If you have a Naturally Aspirated car, and are using full synthetic oil, then a 5K oil changes is what you should be doing.
@@DJG37S It was the only car this occurred on. I ran synthetic oil from Mobil 1 to Valvoline and changed it like clockwork. Dealer put in Quaker State. Valvoline held up the best. Started off fine, it was beyond black at 3 to 4K miles. Tells me, the engine is building up a lot of carbon and the oil is trying to keep up, or it’s an indication of a problem. Several folks have stated, Hyundai engines are notorious for buildup. Being a turbo, buildup over time will cause higher compression and it’ll get to a point where the computer will shut it down or cause internal damage. LOL, I done the research…
@@TwoPair72 And I have a 1992 Nissan Skyline R32 GTR, 2015 Nissan GTR, and a Subaru STI that are all turbo and guess what???? The Oil is also black why???? Because it's normal wear and tear especially on a turbo'ed. Don't believe me?? Go send your oil off to blackstone labs to have your oil tested. Matter of fact it's one reason why I stated oil changes on turbo'ed cars should be done at 3k miles.
@@DJG37S OK. You have made a valid point and I learned something today. Are we going to agree on everything, no. It's the knowledge I grew up on. I hope we both can agree on if you do let it go, you are going to have problems. Even though the oil is still good. Thanks for sharing.
2003 Hyundai Accent GL, and 2016 Hyundai Elantra SE.
Never an issue on either vehicle.
Would happily buy another Hyundai/Kia.
As a former tech, I can't help believe this tech with a high performance car like the N may have been running a programmer to increase performance and that also could disable the Rev limits. As a young tech I certainly would have done that, and while the recall issue may be a problem, it is not mentioned here as a contributing factor. Sounds like a tech that MAY have been playing hard with his N, believing he could use his position as a Hyundai tech to cover any damages. There seems to be more information than what is in this story. Hyundai knows this will lead to a legal process, and likely has the information showing a programmer was used. Will be interesting to see what else comes out.
why would anyone want to run a passenger car at +8000 rpm? That is just shear stupidness as Forrest Gump would say.
Hyundai definitely is a hard one to deal with. I had a 13 sonata with a 2.4 that started to knock. After so much back and forth I finally just caved into getting a newer model Elantra sport because I couldn’t risk being without a car and the time length it was already taking to just get the motor replaced projectively. The Elantra has had its problems too but Hyundai is not concerned with helping their consumers stay long time customers.
does Kia, their Cousion company also share this or are they more reasonable? Thanks.
I speculate that the owner (a Hyundai Tech) bypassed the rev limit, then reset it before trying to claim warranty ;)
My experience with Hyundai warranty work has been great! Bought a used 2011 Sonata back in 2016 with 100k miles on the dash & engine locked 2 yr a later at 140k. Hyundai replaced the engine block for free with no questions asked under recalls. Even gave me a free loaner car for 3 weeks. Now the car has over 220k miles on the dash and still running like a champ.
A honda or toyota would still be on the original engine at 220k a good warranty doesnt exuse subpar products
@@Zach________ sure it does...if they are willing to replace said subpar parts
Replacing an engine due to recall is wayyy different since they are forced to do the work or else they have to answer to regulators. Apple to oranges.
@@Zach________ I’m speaking on my own personal Hyundai dealership experience when I didn’t buy a car from them so I’m very satisfied by the brand because I only spent a mere $5k to purchase used for a literally freebie engine 2 yrs later.
Ford has had the most recalls by far above ALL other domestic & foreign manufacturers. Yes regarding engines but now also electrical problems on mostly their ev vehicles. That’s why they couldn’t compete in the sedan marked and pulled out completely after the Focus & Fiesta starting engine issues. Now they’re having problems cornering the cross over & pick up truck market too. They’re refusing warranty work for customers.
It's really strange to me seeing these stories because I have had nothing but great experiences with Hyundai warranty claims. We got a new engine in our Sonata no questions asked after a rod bearing failure at around 90,000 miles. We've had other smaller repairs covered, too, but the engine was obviously a high-dollar claim and it was handled perfectly. My personal anecdote doesn't mean these other stories are wrong, but maybe there's more to the story here.
sounds like you sliped through the cracks .
Quality went down doing the pandemic anything after 2020. We all need to sue them. Thank you for bringing this to our attention
I was thinking about checking out the Elantra N and I'm not even a big fan of Hyundai but after hearing that story and the owner works for Hyundai I think I'll stick with my old Toyota Camry with 170,000 miles.
If your looking for cool Factor with Toyota like reliability. Subaru WRX STi
@@1spartacus1337 That and the GR Corolla is not looking too bad even the GR86
@@wesleyjones1169 I'm buying a GT86 2013 soon, such a sexy car
@@cactuschris762 Cool
I would like to hear Hyundai’s side. You mentioned that he was a Hyundai Tech? Is it possible that he tampered with the rev limiter? Wonder how long it was sitting at 8k rpm? A few seconds? A few minutes? I’m sure that there is more to this story. It would be nice to see what the vehicle DTC was reporting minutes before the engine blew.
There would be NO point on messing with the rev limiter on one of these garbage vehicles. They're not even close to a performance brand. Just a grossly overpriced pile of boring crap!
Hooooly. So my car did something similar to this just 2 days ago. They diagnosed a fuel pump failure. Replaced it, and seems fine on my drive home. I did not know about these recalls until today. My car has 4000km on it. I hope this isn’t the start of many more problems.
Seems like a mapless tune removing any limitations
My Santa Cruz is currently in the shop for that transmission recall. They are trying to blame it on me damaging the part despite the recall.
Had a new 2003 Elantra GT. Ran that 230,000 miles before selling it. Other than me being OCD on maintenance I had zero problems! Now on to my 2023 Elantra. Electrical starting problems, the lemon law with a lawyer has commenced! Hyundai is now a disaster on consumer relations. Dealer has been great, case denied by Hyundai, now to court!
To be fair to Hyundai, in January (2023), I bought a 2013 Sonata used with 91k miles on it. Within a week, the engine self-destructed on me, and nearly threw a rod. I am the second owner of the car, and it was beyond the 10 years for factory warranty that typically only applies to the first owner. They still replaced the engine for free, under warranty. I think my saving grace was the recall for this generation of the 2.0T and 2.4 liter Theta engines where they had a huge problem with this was "performed" by the first owner, but in actuality, the dealership could prove it was not, and because of that, the warranty/recall covered it. They totally did NOT have to replace this engine, but they did anyway. Point being, all brands have their bad stories, but YMMV, so take this video with a grain of salt.
Sounds like there's more to this story than is shown here. I haven't had any trouble with my 2022 "N" DCT (9k miles). I guess if I do I'll be the first to find out how Hyundai will handle it.
Maybe it was tuned and then remapped to stock. Anything that cost big money in warranty claims, manufacturers will go head and shoulders above to not pay. Just like insurance companies, same thing....
@@davothegreat9990 I 100% believe it was tuned. Given the kids social media posts about mods and having a tune but claiming it was never installed after the engine blew.
Yeah. I owned a focus st for 6 years and did 73k in it. Spent many hours in the blown engine thread watching people cry wolf, openly posting about putting everything back to stock and towing/limping it to the dealer.
Some got theirs, some didn't. Really was dealer dependent for a few years until ford put the hammer down
@@Seasniffer69 👍. I used to drive a mk7 Fiesta ST years ago. The engine went after the coolant issues and had recalls for the problem. My engine was replaced with little effort and yes they did an ecu check and even stripped the engine. Even received a free dealer car from Ford while I waited 2 months for the repairs due to waiting on parts. My car was 100% stock.
@@davothegreat9990 My 16 FiST has been Hybrid Turbo since 35,000 miles and it's been going strong! (And I drive it like I stole it every day) About to put an LSD on it in a couple months. Best car I've ever owned with the exception of a 93 325IC. I don't think i'll ever sell it.
I believe it. The elantra has been known to have issues. I have a 2013 elantra that I bought in 2015. It only had 16000 miles on it. After putting on 3000 miles on the car, the engine began to shake at stops. Hyundai never could find the problem, so they say. They said it needed new timing and that was replaced and covered by the warranty. When I got it back it still did it. In fact, it still does it to this day. After doing a lot of research, a lot of people who owned 2013-2017 elantras had the same problem. Hyundai would take your money at the repair shop but the problem remained with the car. People have claimed it was a problem with the engine hyundai produced in between those years but Hyundai never acknowledge it. I am not surprised to see this story at all. I believe the customer 100%.
That's when you get a lawyer and you get a boat load of money for them playing with you like that, how absolutely shameless on hyundai's part.
Don't forget to include the dealership as well. The dealer is the local representative for corporate, and can absolutely make or break a thing getting fixed. They can push through things back to corporate.
Yea good luck fronting all that money in hopes you don't go broke
Often times, consumers sign a legally binding arbitration agreement preventing them from seeking damages in court. The arbitrator is chosen by the seller. DO NOT SIGN IT. You are not legally required to sign the arbitration agreement.
was considering an Elantra as a second car (recently rented 1 and was surprisingly pleased) but not now.
Man people really believe everything they watch. Ask yourself would OP admit he tuned his car? or would it be easier to just say hyundai refused to honor his warranty cause a pr shit storm just so hyundai pays up. Corporate extortion is a real thing. Think about the 100's of thousands of hyundai that get warranty work. If this was an issue it would be wide spread.
We’ve had several brands over the years before switching to Hyundai/Kia. My immediate family currently has 6 Hyundais and one Kia all bought brand new not a problem with any of them.
Nice vehicles at a good price.
They are, I agree. The cars themselves are awesome... But if anything goes wrong, best of luck with the dealer.
@@ClubZlut never been an issue I go to the dealer for everything. Brakes, batteries, oil changes, etc are all I’ve ever needed. They usually complete service the same day. I don’t know where these bad experiences are happening.
Let me guess, the transmission down shifted to the first gear while car was 40mph or more then the engine rev to over 8000 by car's kinetic energy rather than gasoline explosion to match first gear, and the 8000+rev caused turbo overboost, moreover, 8000+ rev + combustion chamber overpressure and heat caused connecting rod failure and it penetrates through engine block, after that oil leaked out check engine oil light on.
Not possible on a automatic transmission
It's a DCT so it can
@@hondadna93 Still can't lol 😆 it has a Rev limiter the transmission just disengages if it goes to the limit ... Let me guess you know how to change oil lol 😆
Jay Sun, it's okay you're not a mechanic. I would not have said what you said
@@precisionbay6899 correct not a mechanic just someone who tunes ECU, PCM etc... What the hell do I know lol 😆
Dang, I’ve been going back and forth between the Elantra N and the MK8 GTI but this story makes me second guess the Elantra. What good is a 100k warranty if they won’t even honor it?
Let me guess that the main reason you were considering those two cars is because those are the only two sporty cars available with a DCT? I would rather get a used Lancer Evolution X that was also available with a DCT. Most of those cars are kept in pristine condition by their owners.
Get the GTI and don’t look back.
Get a WRX.
@@evoman44 yes, I want a DCT this time around. I already have a 328, Z4 and a k powered civic with manuals. I wanted an evo 9 for years but they cost to much for what you get. I have to admit I never considered the evo 10. The Elantra was winning it for me but I hated the local dealer and these story’s scare me away. Im thinking mk7 golf r at this point.
@@avery4528 I have also considered an Evo 9 for years as the one to get. But they have gotten more rare and expensive as time passes. However I have discovered through this channel from the below video of a guy that specializes in buying Evos and STI's that need work for a lot less and he rebuilds them to better than new condition. He has inspired me to restore and Evo some day when I get a garage. Until then I will continue to drive my 05 WRX and Integra. But I am seriously considering the new GR Corolla. It's the next best thing to an Evo, STI or Focus RS with an authentic rally AWD system.
th-cam.com/video/6hxgIkKHdXQ/w-d-xo.html
If the car is stock then it should be covered but if it was tuned or modified then no it won’t be covered!
I must have a better dealer. My Sonata had the transmission go out. They gave me a loaner Sonata for the month it took to get the parts. No charge, no hassle, great dealership experience.
As working replacing Hyundai engines day in and out the only time we ever have a problem with claims are aftermarket parts. Hyundai is very strict when it comes to aftermarket and warranty. Even if they catch something in a video we send to them, they will ask and want to know and most of the time end up denying the claim
Someone on reddit also dug up a comment from a month or two ago from the same guy that he was getting it tuned sometime soon relative to when the comment was posted.
It’s not tuned, and even if we’re modifications were done, you cannot deny a warranty claim without proving it caused the issue. The exact issue they had is the current open recall for the vehicle.
It doesn’t matter what the modifications are/were. They have tested these over and over again. These vehicles had an engine warranty extension released before the vehicle even was. They see/watch data and know what to look for. Even if you do something as simple as open up RSV for a “louder turbo”. They know what people are doing and are already spending millions on the month taking care of people. They ask for valve covers to be removed even if people don’t have maintenance records, and can still get engine replacement depending on what the conditions look like on the inside. They won’t just out of the blue deny a claim. There’s ultimately a bigger rhyme or reason this owner does not want to speak about.
@@lukejeffries2111 i agree, mostly. but how would they know if you opened the RSV or replaced it with a BOV? lower pressure readings at the MAP sensor at throttle lift-off? that seems... iffy
@@ENtense Yes they CAN deny warranty work.
Why do people believe this bs year after year?
Just as I was starting the think Hyundai has been upping their game with nice new designs, I will reconsider if this is how they treat their customers.
nice designs don’t mean good customer service, sadly. shiny things are not being sold by nicest people out there.
I was thinking about buying a new Hyundai but after seeing this, I'll be buying another manufacturer's vehicle instead. Thank you for posting.
This is why im starting to look at 370z again, was excited af for a Veloster N bc of a turbo car with warranty but Im hearing alot of complaints with people trying to use the warranty
370z also had its fair share of problems
@@lclnbm what problems? Lol
@@latino914 transmission cooling, diffs exploding, etc. Do your research
@@lclnbm all uncommon. You have no idea what your talking about. Go back and play your video games
@@latino914 lol no wonder you got butthurt. Keep that Infiniti running strong
Are we sure we have the whole story? What speed, what trans position, how fast was it accelerating. There must be more data from the car that Hyundai is basing this information and denial on.
Agreed. There may be more to the story than we are being led on my the driver.
I drive tow truck in a small town. We also do scrap. I have picked up more than one lugger scrap bin with 15-20 blown engines in it. It's a small dealership too. We have ford gm Honda and Toyota dealerships here too. None of them have had scrap bins full of engines.
It`s not impossible to rev engine over 6720 rev limit as I`m sure this Hyundai Tech would tell you, it`s just a simple software adjustment. I was a dealership tech for 30 years and that is probably the real reason the warranty claim is being declined. Any software recalibration = warranty void.
Right now its not likely that the engine was tuned with a higher rev-limit. Even Tuners won't increase the rev-limit beyond what is actually safe to do so. So that it hit 8000rpm means mechanical or software glitch with the transmission. Coupled with the open recall? Yes, its extremely likely that a manufacturing or software problem caused this engine to fail.
@@wjrneo2 The way warranty claims work is the factory has to have tangible proof of something to deny a claim. The data log is uploaded to the claim center and they have very meticulous people looking over the claim. For instance I had a Hellcat engine to do under warranty 20k on the odometer. Factory rep called me and referenced the boost numbers. They directed me to the pulley on supercharger and sure enough the crank pulley and supercharger pulley had been changed. Claim denied, you see they have to have proof to break a legal contract, not just because they want too.
@@wjrneo2 It had a tune as well, I was going to let it slide just to help out the customer as it helps to get return business but they don`t miss anything. Doing work on diesel trucks those engines probably cost more than most new Hyundai they want fuel samples and all kinds of information.
@@helluvatime4562 And this is a STOCK car, as produced at factory, so it should be impossible for it to over-rev engine, as well as the turbo. If it does, it means there was a failure in th engine control system or the transmission control system. Both of which are controlled by the PCM and not the driver. Its not possible for the driver to cause this to happen.
The car is stock, so stock PCM, no tune. Therefore over-rev should not be possible. Warranty should not be declined.
@@wjrneo2 Like I`ve said warranty is a contract and to deny the contract the burden of proof is on the factory to provide proof of breech of contract by the buyer or they open themselves up to lawsuit that would be a lot more expensive than an engine. It all comes down to the cheapest way out of a situation to them.
I'm always a skeptic when I hear a story like this. Not saying the guy is lying but to play devils advocate, couldn't he have reprogrammed the ecm to raise the red line. He is after all a tech and clearly a car enthusiast based on the car he purchased. Now obviously they are having dct issues so it could be irrelevant.
I'm sure exactly that's what it was.
Any modifications that is not known or Hyundai approved or installed by a Hyundai dealer (which I don't think they even have any in house mods yet) will void any warranty. Even though he is a Hyundai tech I'm sure he had it reprogrammed the very least
He's full of sh*t. The recall is for the trans oil pump wiring coming unsoddered. If it failed, it could not have shifted down a gear with no pressure at the solenoid. His trans is fine. -Senior Kia tech.
I'm with you - I don't buy this story.
People lie, and this doesn't pass the smell test.
This guy could have something as simple as an ECU tune on the engine as so many people do.
I own a 2015 VW GTI, and I'm essentially the only guy on the GTI forum without a tune on his engine.
You'd be amazed at the amount of guys on that forum who believe that VW should honor engine warranties on tuned GTI's.
I get the point, but I also know this from my personal experience - when I worked for another car company as a rep - company to dealer service departments, doing warranty compliance and dealing with issues like this - I had a brand new car from that company. It was a "hot rod" type car - and I loved that car - I bought it to keep it. A year later, I left the company and changed professions - but I left that car absolutely stock to keep it in warranty (because I had been the guy to know what warranty was and was not) - had a major failure - and corporate and the dealer immediately claimed I modified the car. When the NHTSA recall for the exact issue I had came in the mail about a month after I got the lawyer involved, we had a sit down with corporate and the dealer... they settled nicely... but to this day, I regret not asking to keep the car... grrr....
@@michaelbaaden3446 Too many people are having the same issues dude.. everybody can't be lying.. I just purchased a "Certified Pre Owned" Sonata and it's burning oil like it's going outta style.. I'm currently going through the protocol (red tape) like the "Oil Consumption" test etc. even though it's a known issue because Hyundai has a recall associated with their engine issues .. It's all over the internet thousands of customers are going through the same thing with Hyundai's burning oil and having engine failures ... Nice chatting Mr. Hyundai !
THANK YOU. This helps me with my decision in my upcoming vehicle purchase.
What performance mods were installed before this happened? I’m sure that had something to do with why it was denied
Read title. It’s stock
Hyundai dealership around me takes 3-4 weeks just to get your car looked at even if you get it towed there. Sits in the lot till it gets looked at then takes another week or so for them to look at it and try to fix it. Once they deem the fix is through warranty then they'll give you a rental/loaner but not before. Talked to Corporate and they said the same thing. It has to be warranty work before they will accommodate you with anything. What's the point of a warranty if you cant even use it? Give you every excuse in the book to deny you for your warranty. Dropped off my car to get diagnosed, got my car with an empty tank.. literally enough gas to drive to the gas station. Advisor was like SOL we don't have gas cards.
I’ve got a 22 Kia Forte GT. The soonest I’m even able to get my car looked at is next Thursday. (The nearest dealer is a hour away). I need a car yet my car has died a few times, with a battery light coming on, and then everything in the cabin goes black and then restarts 45-60 seconds later including the speed gauges. Then when I turn the car off sometimes the engine will stay on and not go off. It’s ridiculous! They won’t give me a loaner until they diagnosis this issue, so hopefully it doesn’t stall while on the interstate!
@@NotTryHardXShorts crazy thing is my car stalled this morning on the highway, all the lights came on, getting it checked right now.
Kia/Hyundai are losing so many techs due to them cutting down labor times for everything. They are penny pinching from all the theta engines that have been locking up & throwing rods through blocks. Kia/Hyundai dealerships don’t have the techs to keep up the flow of all the engines going out & diagnosing issues. They don’t care for their customers or techs.
@@Specialist7 Update was able to get into service today. They said there’s a low voltage issue with the alternator. They said they couldn’t replace it though, until it dies completely. Meaning I’m going to get stranded in the future. Fuck Kia
I’m going to trade it in soon as possible for a different car brand..