Accessing Ubuntu Recovery Options when Stuck on Ubuntu Dell Splash Screen After Updates

After installing Ubuntu 20.04 with patch 1, Ubuntu installed updates on my XPS 13 9365 and the system got stuck on the Dell Ubuntu black splash screen with white spinner.
To resolve this I had to force power down the system and access the Ubuntu recovery menu. From the recovery menu I used dkpg and grub. This resolved the issues on my system.
For systems with NVIDIA graphics cards you may need to use root and type in some command lines as a super user do switch user (sudo su). Dell outline the details here:
www.dell.com/s...
#Dell #Ubuntu #SplashScreen

[@ashleycook5508]

I just have to say thank you so so much. I was in a chat w/ a Dell rep and they told me I would have to erase my computer bc I couldn't get past the black screen. I almost lost months of my Ph.D. research and this saved my life. you are a hero

[@badpiggies988]

Create backups often. Heck I store all of my school files on OneDrive, using InSync to sync the folders that I currently need with my computer.

[@ayeshajan4891]

this worked !! after trying out multiple videos and low key having a mini break down, i found this :,) thank you!

[@tudorvoie]

Thank you! Mine went after the Dell logo and was a blinker on the screen. I did what you did and it worked!

[@Aptipractice]

Thank you so much sir. I literally searched for 2 days and found this video

[@showmethetruth209]

If anyone is getting confused as to why it's opening up a grub shell, make sure you only press escape once. If you spam it recovery mode won't display.

[@Dev-or8cu]

Thank You So Much. I couldn't find the solution elsewhere. i was about to reinstall entire OS then your video saved me from it

[@andjelaarsic9217]

This saved me! Thank you!❤

[@philipyip1988]

Hey Andjela, thanks for the donation, I'm glad the video helped you out.
Also I guess you are from Serbia, everyone I've met from there has been really nice and I plan to go visit a friend and check out Belgrade one day. :)

[@Kruk721]

Literally what happened to me after receiving new computer and installing ubuntu on it. Thanks!

[@shalla-tv]

Thank you bro, you saved my 2 days of backend development work

[@mikkomatsu]

I followed everything and now my system works. Thanks a lot!

[@bohordo]

Thank you dude, It worked smoothly, and now my Vostro 14 3000 is working fine again

[@ainajoseph5890]

Thanks so much for this video. Took me a lot to get this fixed. Many thanks

[@SouravDas-jf6kn]

It's not working in my case I do all the staff that you did

[@DVZM.]

This solved it now for me: disable fast reboot in Windows if you installed Ubuntu on a dualboot. Afterwards it worked :)

[@parthsalat]

Along with this also disable secure boot

[@pawanagrawal7653]

Bro it's not working, it's again showing the blank screen after resume.

[@invaderzim5037]

Bro, you saved my day! Thank you so much and have a great day! 🤝

[@richiegaita9915]

God bless you had bought a new laptop today and used your video

[@xara3792]

Thanks you helped me to survive this Headache

[@sarvesh87623]

Bro I'm trying to dual boot Ubuntu and Windows Ubuntu get stuck on booting screen sometimes

[@sumit8990]

My laptop is not turning on after doing all these things and it keeps writing ^@^@^@ please help me.🙏🏻

[@mahmodsamir5110]

Thank you very much
You saved my time which is pricless

[@danielokello456]

Brooooooo, you saved me. Big thanks man. This video deserves a million views

[@veipuniilana1842]

Which button should I click at first?

[@MrBony]

Thanks a lot mate. 10 years of goodluck for you 😉

[@aman6538]

Thnx for telling this procedure...it actually worked.

[@prasanthseepana8733]

Unable to boot after 19.10 upgradation.it's failing with lvm2 errors and dpm resume failed errors.can you help to fix this issues

[@hamisizani5750]

Man you're a savior, you solved my problem

[@veipuniilana1842]

Which button should I click at first?

[@cyberpowergamers6837]

Thanks man it worked for me
I earned na subscriber :)

[@vivid4200]

Amazing video I just have a question how can I delete some stuff to run dpkg

[@alaa_elkhawas]

You're a life saver! Thank you

[@wraynephew6838]

We know how to fix this. But the question is what causes this problem in the first place? Does anyone know?

[@amanprakashsingh3937]

Love you bro after tried only the first trick it's working 😘😘❤️❤️❤️

[@ShacharOz]

Which is the button you click for first access to the recovery mode?

[@jinitescapematrix]

f12

[@protowerfullrange1323]

Thanks a lot for making this video

[@sreecutey4809]

Thanks is an small word🙏🙏 it really helped me, struggled alot🙂🙂 ❤️❤️ Finally worked👩‍💻

[@parthsalat]

I heartily thank you for this detailed explanation but unfortunately I wasn't able to solve my Ubuntu boot problem

[@hafidajakoum6145]

Hii did you fixed the problem if you did pls share the solution cause I'm straggling

[@M_Nagy_]

Thnx mine was stuck while doing shutdown .. and this solve the prblem

[@hussanzeb4876]

Initially which key press ?

[@yammanurukarthik2004]

God bless you mate.. thanks for the video 🙌👏🙏🙇‍♂️

[@cybernash]

Works like a charm, thanks

[@DVZM.]

Thanks a lot for this video. I am using a DELL XPS 15 9560. Tried everything you said but it did not work.

[@TechJJ]

Me either

[@KAPILDSINGH89]

This video helped me a lot. Thankyou very much

[@ujakshisharma4141]

For me support assist get launched as soon as i choose ubuntu in bios menu

[@nh-tube8609]

Helped me to fix the issue.. thanks bro

[@ax_ai]

Sweet! Thank you brother.

[@Ahryoo]

It solved my problem for a single boot. After restarting I get stuck in loading screen again.
Do I have to boot via recovery every time?

[@vivid4200]

Ik know this is 3 years to late but you could make a backup of all important info and just reinstall os

[@akashsardar495]

Thanks man, it worked!

[@khalid_aziz.]

Thank you man! its working

[@harshitpanwar214]

Really helpful. Thanks Philip 👍

[@veipuniilana1842]

Which button should I click at first?

[@harshitpanwar214]

@@veipuniilana1842 Esc

[@nrakesh319]

What key will I press

[@dhanasekaran1864]

Thankyou bro it works...❤

[@Kaiyoshin]

FUNCIONA!!! It works! MUCHAS GRACIAS

[@amanprakashsingh3937]

Bro my system is not opening any software except chrome

[@dylansabiiti5564]

Thanks, this really helped

[@gamesiderhd5488]

Cutefish is still not working :c

[@tsrinivasu3210]

But my laptop not rebooted

[@balajibala8965]

Its not working bro
Unable to resolve host

[@javiere.molinaariza6857]

What if I have an ASUS laptop? could you help me? :(

[@uditjoshi5105]

Thanks really helpful

[@rickeyeady8850]

It worked. Thx

[@nicholasmcdingus]

Thanks mate, problem solved

[@Nercoholic]

Thank you so much!

[@riyadamin191]

Thank you very much ❤️

[@VernacularFang]

you saved my life!

[@carlosdanielruvalcabaserra6162]

It worked for me. Dell G3 15, Nvidia GeForce GTX 1660, dual boot with Windows 10
The problem was the gpu driver, after executing apt-get purge nvidia* I could boot properly, then I installed the nvidia-driver-450 and the problem was fixed

[@Pichar525]

tnx sir it just worked

[@mikdadmrhij2447]

But no GUI

[@imperitusgaming4972]

Thank youbsir you saved me

[@priyankadave8787]

It works!

[@Echo_System76]

Thank you!

[@ghg0709]

Your a legend

[@padmamohan1674]

Thank you so much

[@maviaabbasi4297]

it work for me thanksssss

[@abhijitkore7040]

Thanks bro 🥺

[@EdVlogsIITMadras]

Thanks Philip

[@soehtetaung4577]

Thank a lot👍

[@astnne]

THABKS YOU SO MUCH

[@harmitalestari5592]

Thank you👏🏻👏🏻🎉🎉

[@Sam-kp4hm]

thank u man❤🛐

[@CaptainARRR]

Thanks a lot

[@la.grove.4622]

Thaaaaaaaaanks you 🤩 amazing

[@skylai82]

Thank you

[@ChurchofGod7dayAdvocate.]

Success!
Wow

[@raniyamariyam7270]

Thanku

[@desaparecido4658]

Thx bro9

[@xara3792]

🔥🔥🔥🚀✅

[@showmethetruth209]

Godsend

[@firefish4418]

Mix

[@firefish4418]

J______()

[@mikdadmrhij2447]

But no GUI

[@石永亮]

Thanks very much

[@franckxavierkonde]

Thanks you so much

[@isurubandara8987]

thnks

[@MaatiiAcademy_1]

Thank you!!