RIGHT?! Like I had already watched it before watching this one but I thought the fact she did that was so sweet. Not only did she summarize it in words she _showed clips_ of the situation which made everything clear. I love Mia 🥺❤.
Yeah, she was nice to the brand, and still went the extra length to make sure they are honest, even though they sponsored her order. It's honestly so so nice seeing an influencer be actually a good and responsible person, when so many of the ones I used to watch keep disappointing their audience.
I love it! So, my 105th order was to take the burn out of the 104th order, so then, I asked a friend to order again, and here is the 106th order, which I called, the ‘wrong package that I got caught with’s redemption order by a friend’. lol
Any other youtuber would have made an “eXpOsE” video and could have completely bashed the company but Mia is such a nice & humble youtuber which is why she’s my favorite 💕 also love how the brand resolved the issue instead of getting upset with her ✨
I really love how Mia manages to voice her opinions without being rude/obnoxious but is genuinely respectful and sweet. And it's rare to find such classy content creators these days on this platform.
yess ! i truly admire also that she stays out of drama! her content is 100% wholesome and she deserves all her followers and opportunities ! ilove her❤️
Yesss I am so picky with who I sub to and she's one of the veryyy few people I subbed to.. She is genuinely a sweet girl.. So admirable.. I wish her all the success and the best
it's really great that you did the "sneaky" order with your friends info! i feel like many youtubers don't think of these things when they get order problems. props to Mia once again!! 💌💌
Just a note: A brand cannot control shipping times. They *can* control how quickly they send it out from their warehouse, but if Canada Post/USPS/FedEx/whatever takes a long time (especially with COVID and especially internationally), that's not on the brand. Once it leaves their warehouse it's on the shipping company. (A seller can always change/upgrade shipping companies but that's an added cost passed along to the customer one way or another.)
Everything has been super slow in Canada because of covid. Right now the average shipping time takes about 2 months to arrive in Canada with USPS. DHL, UPS, Fedex etc dont seem to be too affected.
but she realized that the shipping company she used to hire took tons of time + was super expensive for International orders, so she did what was in her power, change to a better company
I wonder if they were originally shipping international orders through USPS because there have been so many problems lately. Partly because of COVID and partly because the postmaster general is trying to rip it apart. I’m an Etsy seller and I had to turn off international orders (at least for the time being), because it’s INSANELY expensive and delayed now
My question is though as a business owner how are you not aware of long shipping times? It shouldn’t take an influencer doing a video to get you to look into important aspects of your business
Ok but. Why is their inventory not accurate on their website? Why does it ALLOW you to purchase an item, and then turns out its out of stock?? Because only refunding pieces doesnt help anyone. You pick out a set, wtf are you supposed to do with half a swim suit. That is a huge issue that NEEDS to be addressed.
It's very common in retail on online orders it's not specific to that company. Btw I know this as I've worked in retail a long time and it does need a solution which is physical stores typically as you've only got what you've got in store. It occurs when the items are available but people add to cart and pay around the same time so the system isn't able to detect that it will cause an issue. As at the time it was technically available for anyone to buy and is first come first served. It could be that the order was processed 10 seconds before another order so someone loses out. It's kind of solvable as some companies could offer an option similar to thread up so you know it's in someones cart and in conjunction with that the quantity of the items left. However depending on the site it can be unmanageable if there is excessive stock eg boohoo, plt, missguided etc where there's 100s of orders per minute.
It's to do with site refresh options. It's why some sites will only hold your cart items for a certain amount of time (like holiday and airline sites), and others will tell you the stock + how many people have it in their carts (like how Etsy will say "2 available and in 5 people's carts!"). It's also why stores like the Trump merchandise website will say items are sold out simply because it's in someone's cart (but not yet purchased). I say that, because if you really wanted to prevent others from genuinely buying a product, you can sometimes add it to your cart indefinitely, like say with the Trump website 😏 Unfortunately there isn't a standard way to record inventory. Personally I'm a fan on the timed cart because it allows for better stock refresh, but even then it can still be a problem when 2 people order the same product and only 1 item remains.
@@megan5495 haha it's ok. You added in other solutions too I didn't like timed carts, sold out option if its in carts and 2 available in 5 carts. Some of the sites you mentioned I don't use so valid points 😊
I love how they handles everything, but I always question: Would they have reached out and done all that for a regular, non-popular, customer? Or did they do all that cause Mia made a video and it got many views?
Okkkkkkay SO I was an OJ dippin daisy customer. I’m talking like 2013 I ordered wholesale for my boutique. I spent THOUSANDS a month on dippin daisy. Elaine was the absolute worst. Terrible customer service, shipping was a hot mess, inventory was incorrect, sizing was incorrect from what I ordered which sucked cause I ordered specific sizes for a reason. So yea. I would never recommend and actually didn’t watch the first video due to like ptsd hahah
Depends on your location. If her boutique is in a beach area it’s probably not a ridiculous amount. Especially because stores have to mark up a bit for convenience and overhead.
Can we just take a a sec to thank mia for all the effort she puts into her videos your amazing she literally shipped it to another house to to see if it’s actually gonna be good shipping im 100% that you desserve way more subscribers everything your super nice and i wish you the best for always being soo thoughtful honestly for me your the nicest TH-camr and best and i swear I always watch your videos yesterday i came to your channel trying to find a new vid but i watched them all and im trying to do my best to support you i watch all the adds fully 😂😂😂😂❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ luv u
My question is why are they refunded in the first place, instead of just being out of stock? That wasn’t addressed, and if i was ordering that would make me so frustrated.
I think it was refunded because they didn’t have a good inventory of everything and didn’t realize what she ordered was out of stock until the order had already been confirmed
a sishter you’re acting like what you said was a joke that we didn’t get but it wasn’t. You said your opinion like it was a fact and it’s not. There are lots of you tubers who care about their content and when you say that like it’s a fact you diminish the effort they put into their work. Do you not watch anyone else on TH-cam?
It honestly pisses me off *SO* much when brands “refund” you by giving you “credit” that you can only use on their website. Man, that’s a trap, not a refund. I expect my money back to my credit card!
i mean with swimsuits kind of important because you often cannot resell them once returned. plus, if it is change of mind return, well then its the customer's fault so a store cred works ig
Wow! Her response literally gave me the chills. That's absolutely fantastic. Someone not only taking full accountability for a mistake but ALSO then realizing there's a bigger issue AND then doing something about it... ALL while being grateful for the issue being brought to her attention so she can correct it... Wow. That is honestly just wow. You don't see that happening very often if at all these days. Good for her and I'm so glad this experience happened with you because an interaction that started out negatively and ending in a massive positive way... Just great work on both ends. I'm blown away. This is how all brands and companies and honestly if I may say so, I wish this was how certain governments (hint hint wink wink the US) would operate as well. We can all take a massive lesson from this. Well done Mia and well done dippin daisys!
This should be a lesson to all "Karens" out there that if you're a sweet, kind, and honest person and reach out in a gentle way to a company, and give them a chance to right their wrongs, you're more likely to get your issues resolved versus throwing a tantrum! :) It's also a lesson to companies that when they resolve issues promptly and are transparent about what happened the consumer will regain trust in your brand!
I’m very happy with this redemption! Thank you for the explanation and keeping it the full version. Also, thank you for caring about your fans in such a genuine way! I don’t know if anyone else would go this above and beyond for their followers.♥️
Mia is d sweetest the purest the most beautiful TH-camr who is humble n always sweet to others cuz she is not rude at all n she never complains instead she try to understand as for other youtuber always trying to find silly problem to to complain n gain views in their videos
I agree and thank you for your positive and classy response. Was actually surprised at the amount of snarky comments on this video. So you have given me faith in people again ❤🌹
Really appreciate how respectful the owner was! Really glad to see all these different styles too, I think the company was very smart to send you so many to showcase :) thank you for being such a kind reviewer of brands, we all have preferences and no matter what your opinion you always make it really easy to see/know if I would like it or not! And it has been a crazy year for shipping so it's awesome to see the company trying to improve that! Just really appreciate your positivity.
I doubt they would even offer to replace the order let alone a $500 credit if she was just a normal everyday shopper. I’d stay away from this site. I know Mia isn’t involved but this sounds like PR 101 from the owner lol Edit: I see Mia did an anonymous order to test out the owners claims. So proud of her! I would still be careful with the brand but I’m glad Mia figured a way to check the brand.
I feel like her total price of her order was around that amount so that’s why they gave her that amount as credit but I could be wrong but it’s a possibility?
Honestly, I love how much "investigation" you did for this. And the fact that the founder went to all the effort to correct issues with her company? Makes me want to try them out. ^_^ Thanks, Mia!
I would wear the bandeau leopard top backward, i wouldn't have the confidence to wear with just those lil ties! You and your momma are seriously the best. Your a breath of positive energy and kindness in this crazy world! Thank you for being you and doing what you do!!!! Xoxoxo
They fixed the problem that they were getting all the criticism for. If it’s a really small business, Mia’s followers leaving fake reviews could ruin her.
Were these actual genuine reviews or were they people who took is upon themselves to make fake reviews and negative comment just cause of the original video? Because it has become way too common for businesses to be attacked by people who have never even shopped with them.
Massive props to you for being so dedicated to figuring out what happened, giving the brand a solid second chance, AND giving your audience as accurate as possible review by pretending to be a non-influencer customer. I respect that so much so thank you for being an awesome TH-camr!
It's funny how she's worried about 1 month shipping and I have to wait at least 10 months for a package to arrive to Argentina. It also happened that one of them got lost and I didn't have a refund because de guarantee time was over
Ana Gómez that's what I thought! I always have to wait like a month or a bit more for things to arrived to Mexico when i order from Shein and the last time I did my order got lost because the delivery company messed up the addres and I had to wait even more and a few items were missing bc they where out of stock since it had been like three months smh I don't get why it was so shocking that it was taking a month when they are not only international but also we are in a pandemic ._.
If u still have the strapless tops you could try turning them so that the cutout is in the back, not sure if the back band would be big enough to cover but i just thought maybe it could work =))
mia!! You should make a series where you try on/review clothes or products from smaller brands (maybe your followers?). it could be a really cool way to support local businesses while you also get to review cute products. love u!!!!
Sophia did you subscribe? When you do tap the bell that says all. When her video is up you will get a notification on the youtube site in the right top corner bell...click on it and it will tell you what video dropped Touch the note and it will take you right to it. If you do know all this, sorry. But ,maybe someone else will find it useful;
Hip dips have never been an issue before social media decided to make it one. I have never in my life looked at someone thinking that they look bad because of hip dips. Please don't hat yourself for this stupid stuff, it's just some stupid beauty idea that no one cares about in real life. It could have gone the exact opposite if someone just decided to make hip dips a new goal and something to be desired for. It's BS
She only cared so much cause her brand was on blast on a popular TH-camrs page, if this happened to anyone of us no one would care. They ESPECIALLY wouldn’t give us a $500 credit! I think she gave you that so you would for sure talk positive on the brand now, like a sponsored video basically.
@@missbeaussie exactly! It’s also like when you go to a restaurant and complain about your meal and they give it to you for free. Obviously companies can’t hand out $500 to every confused order. The least she can do is refund her of her money and send her the correct order. Im sure Mia spent a lot on the bathing suits to begin with 😅
For everyone saying they owner fixed if because of her following watch the video. She ordered in her friends name and used their address and email and the order was perfect
That's not really what they are trying to say. It's great that that order was correct, but what people are trying to say is if it wasn't, would that other person have gotten the same accomodation? They only cared to even figure out what went wrong and correct it in the first place because of the following. If a normal person had an issue, would they correct it?
mia is the most wholesome person on youtube. despite everything that happened with this company she was able to spread positivity and i’m here for it 😌💕
I think the customer service was great here, I might buy from them now after seeing the effort the founder put into fixing the issues. And Mia, I truly appreciate that you went out of your way to make sure she wasn't just making it better for you, but for everyone else too. I love you Mia more than any other TH-camr !
Kelly E. Yes that is how I feel. Like what if you try and reach out and get ignored if there is an issue. I know she tested it out again, as someone else, but if there had been an issue would they have answered?
Video Recommendation: you can try to make like 90's outfits BUT with amazon products and i mean the make-up and everything wigs, make-up, clothes e.t.c.
I don't thinks she would know about that unless Elaine told her or the person watched her videos and reached out to Mia to tell her that they didn't get a refund.
@@LucieCornelia the owner said that Mia probably got sent the wrong order, as in someone else's order, which means that Mia's original orders have possibly been sent to the wrong person as well
mia: i hope one day i have the confidence too wear this also mia: * wears it and posts it on TH-cam for everyone to see * honestly you look stunning in everything (:
Mia your such a big heart. You put so much of hard work to keep ur followers informed is so impressive👏👏👏👏👏👏👏. MIND BLOWING. Please dont change ever, Love u❤️❤️❤️❤️❤️❤️❤️❤️
Video recommendations: wear the clothes your mom used to wear as a teenager.
Yesssss
YES PLEAAAASE MIAAA!
MIA YOU HAVE TO!!!!!
🙌🏻🙌🏻🙌🏻🙌🏻🙌🏻
Or recreate some of her mums old outfits but modernised
The fact that she gave a summary of her whole other video instead of just telling us to go watch it if we haven’t, QUEEN🥺
RIGHT?! Like I had already watched it before watching this one but I thought the fact she did that was so sweet. Not only did she summarize it in words she _showed clips_ of the situation which made everything clear. I love Mia 🥺❤.
im glad u tried to pretend to be a “regular person” to see if she’s trying to redeem her brand or make actual changes :)
So thoughtful ❤❤
I love how she got caught, made the video even better 😂
Yeah, she was nice to the brand, and still went the extra length to make sure they are honest, even though they sponsored her order. It's honestly so so nice seeing an influencer be actually a good and responsible person, when so many of the ones I used to watch keep disappointing their audience.
literally so iconic it's amazing she rlly went there and i adore it
Can we shout out mama maples for showing her body in all its natural beauty. Goals
Yes!
Absolutely!
YES!!!
she looks wonderful!
Yes!! She is absolutely stunning.
The owner when she finds out you tried twice to order a sneaky order: 👁👄👁
When she said that I'm like : girllll embarassing level 1000
She got a positive review thanks to that so I don't think she'll mind
The owner probably just send all Canada parcels right away, just in case it's Mia's hands. 😂
@@BaverIy Then Mia will send it to the us and then have it shipped to get 😂
I love it! So, my 105th order was to take the burn out of the 104th order, so then, I asked a friend to order again, and here is the 106th order, which I called, the ‘wrong package that I got caught with’s redemption order by a friend’. lol
Any other youtuber would have made an “eXpOsE” video and could have completely bashed the company but Mia is such a nice & humble youtuber which is why she’s my favorite 💕 also love how the brand resolved the issue instead of getting upset with her ✨
I really love how Mia manages to voice her opinions without being rude/obnoxious but is genuinely respectful and sweet. And it's rare to find such classy content creators these days on this platform.
yess ! i truly admire also that she stays out of drama! her content is 100% wholesome and she deserves all her followers and opportunities ! ilove her❤️
Yesss I am so picky with who I sub to and she's one of the veryyy few people I subbed to.. She is genuinely a sweet girl.. So admirable.. I wish her all the success and the best
Mía: I wish I had the confidence to actually wear it
Also Mia: wears it in front of millions of people
It's different when you can't see people looking back at you. Wish she saw herself how we see her.
she has more control when filming. you can't blur or reshoot rel life :(
I had the same thought.
For the bandeau tops, turn them around and wear them backwards!! Less revealing but still super cute :)
I was about to comment this!
Ahh I was hoping someone said this!! No padding so it’s perfect!!!
I really thought she had them on backwards lol
I was about to comment that. Honestly She
could wear them either way. I hope she sees this thread so she can get use of her top
Agreed, I had the same thought
Mia pretending she’s didn’t know the tie dye pattern was going to be her favorite even though she’s been OBSESSED with tie dye lately 👀
I refuse to accept Mama Maples is a mom of 3 fully grown kids. She is a sweet beam of sunshine!
That's because the whole family is a beam of sunshine
Mama Maples looking absolutely fire in these suits 😩❤️🔥🔥🔥 I can only dream of being so iconic
Wait. She has 2 siblings?
@@andreas_adventures Yeah, Mia has 2 brothers
insert the “porque no los dos” girl from that one taco ad here
The fact that she tried to do a sneaky order and failed and then did another 😂❤️ she’s so loyal to her subscribers 😂❤️
I appreciate the sneaky order
I don't understand how I can just stand here and listen to Mia talk for 25 minutes, like seriously, I wouldn't do this with anyone else
😂👍🏽❤️
it's really great that you did the "sneaky" order with your friends info! i feel like many youtubers don't think of these things when they get order problems. props to Mia once again!! 💌💌
Just a note: A brand cannot control shipping times. They *can* control how quickly they send it out from their warehouse, but if Canada Post/USPS/FedEx/whatever takes a long time (especially with COVID and especially internationally), that's not on the brand. Once it leaves their warehouse it's on the shipping company. (A seller can always change/upgrade shipping companies but that's an added cost passed along to the customer one way or another.)
Everything has been super slow in Canada because of covid. Right now the average shipping time takes about 2 months to arrive in Canada with USPS. DHL, UPS, Fedex etc dont seem to be too affected.
but she realized that the shipping company she used to hire took tons of time + was super expensive for International orders, so she did what was in her power, change to a better company
@@anto4380delaguaridaa oh yeah the owner of the company acted great to help the situation
I wonder if they were originally shipping international orders through USPS because there have been so many problems lately. Partly because of COVID and partly because the postmaster general is trying to rip it apart. I’m an Etsy seller and I had to turn off international orders (at least for the time being), because it’s INSANELY expensive and delayed now
My question is though as a business owner how are you not aware of long shipping times? It shouldn’t take an influencer doing a video to get you to look into important aspects of your business
I hope they did the same thing for the other person who likely doesn't have a big following.
May i ask who?
@@sinz4051 The one whose order got mixed up with Mia's originally, I presume
@@NannaMellin oh okay, thank you! :)
she pretended to be a regular person when she ordered this time.
well not "regular" but like someone who doesn't have a big following.
Honestly the fact that she thought of everything and ordered again even tho she failed the first time is the dedication this girl has for us 😭❤️
Ok but. Why is their inventory not accurate on their website? Why does it ALLOW you to purchase an item, and then turns out its out of stock?? Because only refunding pieces doesnt help anyone. You pick out a set, wtf are you supposed to do with half a swim suit.
That is a huge issue that NEEDS to be addressed.
It's very common in retail on online orders it's not specific to that company. Btw I know this as I've worked in retail a long time and it does need a solution which is physical stores typically as you've only got what you've got in store.
It occurs when the items are available but people add to cart and pay around the same time so the system isn't able to detect that it will cause an issue. As at the time it was technically available for anyone to buy and is first come first served. It could be that the order was processed 10 seconds before another order so someone loses out.
It's kind of solvable as some companies could offer an option similar to thread up so you know it's in someones cart and in conjunction with that the quantity of the items left. However depending on the site it can be unmanageable if there is excessive stock eg boohoo, plt, missguided etc where there's 100s of orders per minute.
It's to do with site refresh options. It's why some sites will only hold your cart items for a certain amount of time (like holiday and airline sites), and others will tell you the stock + how many people have it in their carts (like how Etsy will say "2 available and in 5 people's carts!"). It's also why stores like the Trump merchandise website will say items are sold out simply because it's in someone's cart (but not yet purchased). I say that, because if you really wanted to prevent others from genuinely buying a product, you can sometimes add it to your cart indefinitely, like say with the Trump website 😏
Unfortunately there isn't a standard way to record inventory. Personally I'm a fan on the timed cart because it allows for better stock refresh, but even then it can still be a problem when 2 people order the same product and only 1 item remains.
@@jadesimone8947 whoops I didn't see your comment, I basically copied you verbatim 🤭!
@@megan5495 haha it's ok. You added in other solutions too I didn't like timed carts, sold out option if its in carts and 2 available in 5 carts. Some of the sites you mentioned I don't use so valid points 😊
Still doesn't explain the random addition of other items you didn't order..
Did anybody else pause at the dm’s with the founder to read them? Just to play the video & have Mia read them out loud 😂 i did this twice 😂🤦🏼♀️
Is it an MLM?
the fact that your mom is so supportive of what you do and her trying on clothes for your channel is so sweet! I’m binging all your videos rn 😂🥰
for the tops that have the holes in the front, turn the top around so the hole is on your back & see if that helps!! love you mia :)
I was just looking for this comment before I made. it. I first thought she had it backwards, but figured she saw the pics on the site. lol
Ok im moving next door to mia's donation center so i can get all these cute left-overs hahahaha
Mia Battaglia what is it called?
@@vivianstewart5900 Are u serious? 😳
Lol I was thinking the same thing
Glitteresa No I was just messing around. Sometimes it is hard it add tone to comments. 😜
I love how they handles everything, but I always question: Would they have reached out and done all that for a regular, non-popular, customer? Or did they do all that cause Mia made a video and it got many views?
I AM CRYING OVER YOU “TRYING TO BE SNEAKY.” You’re so funny omggggg I’m dead.
I love that mia tries to answer every possible situation and even gets so hyped over her sneakiness 😂❤️
Mia: I forgot how to read
Me: we all did honey, it’s okay.
I literally read we as well
Your Mom and you are seriously sooooo pretty and your relationship is so cute !!
Mother daughter goals for sure!! 🤍
I would like to see you do a cheap/affordable fall decor haul for your house.
Yes!!!
Yess!
Omg great suggestion!
need this
Omg yess cuz me broke af😂
Okkkkkkay SO I was an OJ dippin daisy customer. I’m talking like 2013 I ordered wholesale for my boutique. I spent THOUSANDS a month on dippin daisy. Elaine was the absolute worst. Terrible customer service, shipping was a hot mess, inventory was incorrect, sizing was incorrect from what I ordered which sucked cause I ordered specific sizes for a reason. So yea. I would never recommend and actually didn’t watch the first video due to like ptsd hahah
You spent thousands a month on swimwear ?
Stephanie R she said it was wholesale for her boutique
Even if it is for your boutique, is thousands a month on swimwear not like, a lot?
Depends on your location. If her boutique is in a beach area it’s probably not a ridiculous amount. Especially because stores have to mark up a bit for convenience and overhead.
Pays to be famous.
When Mia says something is cheeky I remember the bikinis some girls wear to the beach where I live and I’m like.. “are u sure?” 😅
Me, an Argentinian:
Laugh in thongs 😅
I wear thong bikinis all the time
Hahah exactly ... I live in Greece so I know 😊
Cheeky bottoms are thongs on me 😩
I had an spanish coworker and when she told it was normal that they were going to the beach topless i was 😳😳
Mia’s so thoughtful, so considerate, and her mom is literally so sweet. I’m subscribing. Love you guys.
Can we just take a a sec to thank mia for all the effort she puts into her videos your amazing she literally shipped it to another house to to see if it’s actually gonna be good shipping im 100% that you desserve way more subscribers everything your super nice and i wish you the best for always being soo thoughtful honestly for me your the nicest TH-camr and best and i swear I always watch your videos yesterday i came to your channel trying to find a new vid but i watched them all and im trying to do my best to support you i watch all the adds fully 😂😂😂😂❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ luv u
My question is why are they refunded in the first place, instead of just being out of stock? That wasn’t addressed, and if i was ordering that would make me so frustrated.
I think it was refunded because they didn’t have a good inventory of everything and didn’t realize what she ordered was out of stock until the order had already been confirmed
Question: Could you wear the Leopard or magenta one on backwards so the hole isn’t as big?
I rly thought she was wearing it backwards in the first place 😭
Yeah that crossed my mind too!
Yeah, I think they’re backwards lol
I had that idea too, I think it would be cute!
thats what i was thinking!
It's cool that you thought about that sneaky order, it helped a lot to make sure they would actually have good shipping to other people
NOBODY, and I repeat, NOBODY, cares about the quality and content of their videos as much as Mia does! This is just incredible
Joy Thomas so you really out there trying to control my thoughts
a sishter you said it like it’s a fact when it’s just an opinion.
Charlotte aaaaaand...?
Joy Thomas you guys must truly be the life of the party
a sishter you’re acting like what you said was a joke that we didn’t get but it wasn’t. You said your opinion like it was a fact and it’s not. There are lots of you tubers who care about their content and when you say that like it’s a fact you diminish the effort they put into their work. Do you not watch anyone else on TH-cam?
It honestly pisses me off *SO* much when brands “refund” you by giving you “credit” that you can only use on their website. Man, that’s a trap, not a refund. I expect my money back to my credit card!
Well... She got the "refund" AND all the swimsuits she ordered before, that's pretty good I think...
The $500 credit wasn’t a refund, she got sent all the original swimsuits again, the $500 was completely extra as an apology
That's what business is you can't really blame em
i mean with swimsuits kind of important because you often cannot resell them once returned. plus, if it is change of mind return, well then its the customer's fault so a store cred works ig
Wow! Her response literally gave me the chills. That's absolutely fantastic. Someone not only taking full accountability for a mistake but ALSO then realizing there's a bigger issue AND then doing something about it... ALL while being grateful for the issue being brought to her attention so she can correct it... Wow. That is honestly just wow. You don't see that happening very often if at all these days. Good for her and I'm so glad this experience happened with you because an interaction that started out negatively and ending in a massive positive way... Just great work on both ends. I'm blown away. This is how all brands and companies and honestly if I may say so, I wish this was how certain governments (hint hint wink wink the US) would operate as well. We can all take a massive lesson from this. Well done Mia and well done dippin daisys!
mias mom: *talking about how much she likes the swim suit*
mia: 🧍♀️
I love how she named the one going to her friends house “Idk Mia maples package “ 😂❤️
The high waisted really does look so good on Mia, that’s something is wish I could pull off but I live through Mia.
Recommendations: 1) upscaling and wearing mom’s clothes for a week.
2) a day in my life
This should be a lesson to all "Karens" out there that if you're a sweet, kind, and honest person and reach out in a gentle way to a company, and give them a chance to right their wrongs, you're more likely to get your issues resolved versus throwing a tantrum! :) It's also a lesson to companies that when they resolve issues promptly and are transparent about what happened the consumer will regain trust in your brand!
Yea if you’re an influencer lmao
Who hits the like button before the video even starts, we know mia too well
Elizabeth Petronella Monique Basson meeeeeee we gotta support our giiiiirl!
Omg mee I just know I’m going to like the video there’s nothing to worry about
Never disappointed in the content!! It’s so wholesome I’m always happy after seeing it
Yes indeed always gonna be a great one!
Mama maples looks so good.
Like mother, like daughter
The "trying to be sneaky" fail is so relatable!
Kinda but not really? Maybe in general but I can't say a brand has ever messaged me about noticing I used my email on two orders! LOL
I’m very happy with this redemption! Thank you for the explanation and keeping it the full version. Also, thank you for caring about your fans in such a genuine way! I don’t know if anyone else would go this above and beyond for their followers.♥️
Mia is such an amazing person. I love her and her postivity
Does anyone else find it really satisfying how symmetrical Mia’s face is? Just me....okay
"...also because I just ate an entire wheel of brie cheese" I don't know why but this made me feel so connected with Mia as a person. LMAO
Mia is d sweetest the purest the most beautiful TH-camr who is humble n always sweet to others cuz she is not rude at all n she never complains instead she try to understand as for other youtuber always trying to find silly problem to to complain n gain views in their videos
You handled this really well and I’d have to say the same for the brand owner. I’m glad they were able to make some necessary changes!
I agree and thank you for your positive and classy response. Was actually surprised at the amount of snarky comments on this video. So you have given me faith in people again ❤🌹
Big respect to the company, such a professional way of dealing with the problem. And a great explanation with the problem Mia.
“and i just ate an entire wheel of brie cheese” mIA same though
Really appreciate how respectful the owner was! Really glad to see all these different styles too, I think the company was very smart to send you so many to showcase :) thank you for being such a kind reviewer of brands, we all have preferences and no matter what your opinion you always make it really easy to see/know if I would like it or not! And it has been a crazy year for shipping so it's awesome to see the company trying to improve that! Just really appreciate your positivity.
I doubt they would even offer to replace the order let alone a $500 credit if she was just a normal everyday shopper. I’d stay away from this site. I know Mia isn’t involved but this sounds like PR 101 from the owner lol
Edit: I see Mia did an anonymous order to test out the owners claims. So proud of her! I would still be careful with the brand but I’m glad Mia figured a way to check the brand.
DUH!
I feel like her total price of her order was around that amount so that’s why they gave her that amount as credit but I could be wrong but it’s a possibility?
@@YvetteAguilarx you're right! i think her cart was basically that amount
I wish Mia said their return policy, I feel like that would be really useful to know.
Honestly since she's an influencer they gave her 500 so they would get more shoppers to seem as good people
your mother looked gorgeous in the frilly swimsuit 💞
Honestly, I love how much "investigation" you did for this. And the fact that the founder went to all the effort to correct issues with her company? Makes me want to try them out. ^_^ Thanks, Mia!
I want to try them too but I'm broke so hahaha
I would wear the bandeau leopard top backward, i wouldn't have the confidence to wear with just those lil ties! You and your momma are seriously the best. Your a breath of positive energy and kindness in this crazy world! Thank you for being you and doing what you do!!!! Xoxoxo
dippin daisys deleted allllll of the comments they got with criticism.. i have to say that was a really bad move. they're lucky you're so kind
True
Deleted from where?
@@SvobodovaEva their Instagram page.
They fixed the problem that they were getting all the criticism for. If it’s a really small business, Mia’s followers leaving fake reviews could ruin her.
Were these actual genuine reviews or were they people who took is upon themselves to make fake reviews and negative comment just cause of the original video? Because it has become way too common for businesses to be attacked by people who have never even shopped with them.
Massive props to you for being so dedicated to figuring out what happened, giving the brand a solid second chance, AND giving your audience as accurate as possible review by pretending to be a non-influencer customer. I respect that so much so thank you for being an awesome TH-camr!
MIA OMG UR SNEAKY THING IS THE BEST THING YOU COULD’VE DONE THANK YOU!!!!
You're so gracious and professional, I'm so so impressed with how diplomatic you are while still getting to the point.
It's funny how she's worried about 1 month shipping and I have to wait at least 10 months for a package to arrive to Argentina. It also happened that one of them got lost and I didn't have a refund because de guarantee time was over
Same for me. I'm from Peru and I get my stuff like 6 to 12 months later
Ana Gómez that's what I thought! I always have to wait like a month or a bit more for things to arrived to Mexico when i order from Shein and the last time I did my order got lost because the delivery company messed up the addres and I had to wait even more and a few items were missing bc they where out of stock since it had been like three months smh I don't get why it was so shocking that it was taking a month when they are not only international but also we are in a pandemic ._.
Hi, fellow Argentinian
Encima ya llega un punto que ni siquiera te acordas que compraste algo 😂😂😂
Encima tenemos el impuesto 😥
"One is more of a cheeky style..."
*holds up thong bottoms*😂
If u still have the strapless tops you could try turning them so that the cutout is in the back, not sure if the back band would be big enough to cover but i just thought maybe it could work =))
I was just thinking this!!!
😂 I loved when Mia sped up her little speech wrapping everything up! I love Mia!!
I love how you are so wise and thinking of different circumstances that may happen. I love your vids so much and hope you are doing good 💓✊🏻
mia!! You should make a series where you try on/review clothes or products from smaller brands (maybe your followers?). it could be a really cool way to support local businesses while you also get to review cute products. love u!!!!
Anyone else sit on TH-cam and refresh until her video shows up 😅
Sophia did you subscribe? When you do tap the bell that says all. When her video is up you will get a notification on the youtube site in the right top corner bell...click on it and it will tell you what video dropped Touch the note and it will take you right to it. If you do know all this, sorry. But ,maybe someone else will find it useful;
Yes I did that but sometimes it notifies me late and I just want to watch it right away 😅 thanks though!
Your mom is THE cutest. Love her
“I feel like an investigator...on a useless mission ✨” HAHA I love u
She's so confident with the hip dips :(((( I literally hate my hip dips sm and they're not going anywhere
Hip dips are completely normal, there’s no need to (want to) get rid of them. :*
Hip dips have never been an issue before social media decided to make it one. I have never in my life looked at someone thinking that they look bad because of hip dips. Please don't hat yourself for this stupid stuff, it's just some stupid beauty idea that no one cares about in real life. It could have gone the exact opposite if someone just decided to make hip dips a new goal and something to be desired for. It's BS
Pupsi Wurm tysm I needed to hear this 😔😔😔
Mia!! The magenta top ewiththe orange bottoms LOOK AMAZING, you can just turn the top around cuz the colors are AMAZING
She only cared so much cause her brand was on blast on a popular TH-camrs page, if this happened to anyone of us no one would care. They ESPECIALLY wouldn’t give us a $500 credit! I think she gave you that so you would for sure talk positive on the brand now, like a sponsored video basically.
Sponsorship would cost A LOT more than $500.
@@missbeaussie exactly! It’s also like when you go to a restaurant and complain about your meal and they give it to you for free. Obviously companies can’t hand out $500 to every confused order. The least she can do is refund her of her money and send her the correct order. Im sure Mia spent a lot on the bathing suits to begin with 😅
For everyone saying they owner fixed if because of her following watch the video. She ordered in her friends name and used their address and email and the order was perfect
That's not really what they are trying to say. It's great that that order was correct, but what people are trying to say is if it wasn't, would that other person have gotten the same accomodation? They only cared to even figure out what went wrong and correct it in the first place because of the following. If a normal person had an issue, would they correct it?
The pink one piece I love. And Mia looks so cute in it! It's very flattering
Mia's videos r helpful in this quarantine... Helped me not to lose my mind
Mia is amazing. She is kind, honest, and fair. She also went out of her way to confirm everything, I mean she ordered three separate times lmao
mia is the most wholesome person on youtube. despite everything that happened with this company she was able to spread positivity and i’m here for it 😌💕
I think the customer service was great here, I might buy from them now after seeing the effort the founder put into fixing the issues. And Mia, I truly appreciate that you went out of your way to make sure she wasn't just making it better for you, but for everyone else too. I love you Mia more than any other TH-camr !
I wonder if a regular customer would have gotten the same response and the $500 credit or if it’s just bc your an influencer.
The pink top with the orange bottoms!!!! Soooo cuuuttteeeee !!!!
she really is so nice when things go wrong for her
Your mom is so precious🥺♥️
I also feel like Mia got special treatment because she has such a large platform. I doubt they would be that accommodating for the average consumer.
I think so too! £500 is a lot, they wouldn’t give it to a ‘normal’ customer.
agreed.
Kelly E. Yes that is how I feel. Like what if you try and reach out and get ignored if there is an issue. I know she tested it out again, as someone else, but if there had been an issue would they have answered?
@@simplycharming123 hopefully they won't have any other issues 🤞
Did u finish the rest of the video tho?.... where she places a “sneaky” order
i love mia so much... the way she really wants to show us the real thing and help us... her dedication I STAN
Video Recommendation: you can try to make like 90's outfits BUT with amazon products and i mean the make-up and everything wigs, make-up, clothes e.t.c.
The neon yellow with the pink band, SO cute on you! Fav 👍😊
Hi Mia! I was wondering: did the person who get your order get a refund too? I feel like that would be just fair too...
I don't thinks she would know about that unless Elaine told her or the person watched her videos and reached out to Mia to tell her that they didn't get a refund.
What do you mean? What person?
@@LucieCornelia the owner said that Mia probably got sent the wrong order, as in someone else's order, which means that Mia's original orders have possibly been sent to the wrong person as well
Can I just get a prayer circle going that I can look as amazing as mama Maples at even half her age? What a queen 😔🙏❤️✨
Mama maples gives the same swimsuit energy as my mother, the secret is confidence. I hope I can one day age that well as a man
"and I just ate an entire wheel of brie cheese 😢" never related to anything more in my life
I love how your mum happily comes into videos!
That strapless one is definitely so close to your skintone. Lol. Had to do a doubletake
Good to see a company own up to an issue and correct it. Entrepreneurship isn't easy but being open to constructive criticism makes a huge difference.
Who else loves Mias try on videos!!
Her mom is adorable!!!
mia: i hope one day i have the confidence too wear this
also mia: * wears it and posts it on TH-cam for everyone to see *
honestly you look stunning in everything (:
Mia your such a big heart. You put so much of hard work to keep ur followers informed is so impressive👏👏👏👏👏👏👏. MIND BLOWING. Please dont change ever, Love u❤️❤️❤️❤️❤️❤️❤️❤️