It happened to me today as I was picking my car from Audi dealer. What happens is that the control module gets stuck and doesn’t wake up when you turn the ignition. In order to fix it they have to update the software of the control module which takes approximately 48 hrs. So my car is going back and it will be fixed under warranty as it’s a malfunction of their module.
Oh man I ended up getting rid of it when used car prices went ballistic and got a Jetta. I don’t like the Jetta…..thinking BMW, Lexus or Acura next. Sick of VAG electronics issues.
Were either of you able to get this fixed? First they told me it was an antenna issue, which they ‘fixed’ still there now saying the whole part or module needs to get fixed, been waiting months for the part on backorder
I got the same message on my 2023 (yes, ‘23) Q5 today. 2 days after picking it up. It actually called the service & the mic in the car didn’t work. Awkward, but I’ll be bringing it to get serviced tomorrow. I’ll keep you updated on what they say.
Good luck! I got rid of my Audi and have a 2021 VW Jetta now….zero issues so far. Hopefully Audi will start using VW electronics soon. It seems like they might be more reliable or maybe I just got lucky?
With this crazy economy, I traded this Audi used for almost what I paid for it two years previously. I've got a 2021 Jetta SEL as an interim solution and plan to pick up a BMW 2 Series M, after vehicles become plentiful again.
Would love an update on this, just got this issue with my 2019 a4 and it seems to be almost every cold start that message pops up, then turns off after I turn off my car and turn it back on at atleast 140f oil temp
Bummer! Well, I traded the Audi A4 in for a huge trade-in value when used car prices spiked and drive a 2021 VW Jetta SEL now. So far I've experienced ZERO issues with the Jetta's electronics. Maybe the VW tech will make it to Audi soon because I'm itching for an Audi A5 coupe, AFTER Audi has addressed their electronics issues.
@@shanice1015 I wish you the best of luck my friend. My car has been in the shop 3 different times and is currently in the shop now. first two times they tightened pins in the cambus connecter and this time they finally decided to replace the antenna. Hoping this is the last time ill have to take it in but that's what i said the last few times. Also after that comment the issue progressed to turning on the SOS malfunction for weeks at a time and then turning off for a few days. Very random. Couldn't link it to weather or car temp anymore.
I've only had mine a little over 2 months and did not notice this issue until I had my car inspected last week. I have not gotten the beeping sound. This definitely will be looked into.
I got the same issue on my VW Areton 2019, only done 20,000 miles. I have called the emergency help line like you have but the error is still there. What do you advise?
Just wanted to leave this here, but if it doesn't work. I tried using the same bluetooth connected phone to call the phone number when this error happened in a dead zone a few weeks later when I wasn't in the car but somewhere else with good connection. Had a call for a minute. Went back to the car. Phone connected to car and now the SOS malfunction error disappeared. I already tried pressing down the SOS button and cancelling it and it didn't work. Tried this a few weeks later and it worked! Light is gone now.
I never could make it remain "fixed." Audi order a part and months passed. It never came in and I traded out of the vehicle before then. I refuse to purchase another VAG vehicle unless they address their electronics issue. They are great cars but my two Volkswagens and two Audis all four were riddled with electronics issues. I purchase all four brand new from the dealership. I drive an Acura now.
I had the same fault with my 2021 A3. Took back to the dealership. It was fixed with a required software upgrade, and no more issues ..... Now I have a 2021 Audi with 2022 software upgrades ... Perfect professional job done .
Same issue just happened to my A1 and after spending €1000 on a piece. The problem is occurring the car has been in the service awaiting manufacture to provide a solution annoying as my warranty just run out a few months ago
Yikes! Audi makes a great performing car that is well made EXCEPT FOR THE ELECTRONICS =(. I gave up on Audi and drive an Acura Integra now. Unless German car manufacturers can resolve the electronics issues, I'm going to stick with Japanese cars for a while.
That's why you buy a BMW haha, I've had 2 BMWs so far (own two currently) and my dad has had dozens throughout his life. Very minimal issues at most, nothing major. I have heard tons of people complain about their modern Audi (and Mercedes) cars. Best of luck! And my guess is there may be some sort of software update to fix this issue. You could even try disconnecting the battery to reset the computers.
I've owned two BMWs and never had any electronics or other issues with them. My only BMW gripe was that they used run-flat tires that rode rough and wore out quickly. Mercedes was a nightmare for me! GREAT TIP about disconnecting the battery! That should be a "reboot" of sorts. I'll let you know what happens and thanks for the feedback!
@@IrixGuy Yeah, the run flats are not great. My 340i had them but when it came time to replace them I put regular tires on it. Solved the harsh ride issue. Sounds good! I’ve always been told to let it sit for 5-10 mins disconnected if you are resetting anything
I have a 2021 Q5 rental and it started doing it a couple days in, which is why I'm here because it is annoying more than anything, even knowing I'll only have the car for a short time
You should just take it to the dealership and let them deal with it: I’m sure it’ll be covered under warranty and any decent dealership should give you a loaner car for the time being.
Actually the dealer won’t/can’t do shit because they can’t get a hold of these sos modules that need to be replaced. I’m guessing you never got this rectified? I’m going through it right now, for the past 1.5 months. Can’t use most of the tech in the car; can’t even connect my phone to Bluetooth. The car is broken with no end in sight. The dealer says “it’s on order, no idea when it will be in though…” I’ve seen on the Audi forums ppl saying they’ve been waiting since 2021. I am so angry with audi. Just driving around in broken car and they’re not doing anything for me. No updates, nothing. Just “it’s on order”. Done with Audi forever after this.
Interesting. I was told they had to order a 3G replacement but it would take an unknown amount of time to arrive, “due to supply chain.”. I got rid of this Audi when used car prices went ballistic and I’m happy that I did!
I know certain years of Volkswagens had their Emergency Call Systems disabled because they were running on 3G celular service which is no longer getting supported by the network companies. Yours being a 2020 might not be affected since is too new (mine is a 2019 Golf R and is not) but maybe is worth checking with the dealer to see if is related to this change.
VAG lost me as a customer, until they start putting reliable electronics in their vehicles. I’ve owned two VWs and two Audis and all four had electronics issues. They looked nice, were comfortable to sit in, handled great and achieved excellent MPG but the nail in the VAG coffin for me was the Audi A4. Due that electronics issue I could no longer attend meetings while driving my car. ABSOLUTELY UNACCEPTABLE!!!! I drive a 2024 Acura Integra now. It was assembled in Ohio snd so far ZERO issues. Just be glad you’re not driving an electric vehicle. Those must be an absolute nightmare :(
I am not sure which year or models this impacts but I also have an SOS error. Audi dealer said it is part of a recall so I could elect to have them disable the message or do a retro fix. They advised the root cause is because the SOS SIM is 3G AT&T and AT&T turned off their 3G service. The fix is Audi will provide a device that gets plugged into the car dataport (OBD) that then syncs with the Audi Motion App you install on your phone. I had to make a decision then and there or forfeit the fix. I took the fix but looking into it now and may decide against it. Seems like a cheap fix to the problem and I am not sure if the SOS button would even work on the car after. I think you have to use the app at that point.
Strange and this whole thing makes no sense. I unloaded my 2020 Audi A4 when used car prices went insane and got a 2021 VW Jetta. So far *zero* issues with the Jetta. Maybe VAG has sorted this out with newer models. I do like Audi but not the unreliability of the electronics.
@@IrixGuy Yeah Audi still has its issues. I work at an Audi dealer and recently Audi has had a very bad alternator problem where they would just randomly crap out and the whole car would just shut off while driving. And it was happening to the newer models, all with usually well under 30k miles. And the alternators were on back order for like 6 months or so. So maybe about 50 cars or so at the height of it were just sitting in a back lot for months. Of course Audi paid for it but brand new cars shouldn’t be doing that. And also I guess Audi has the alternators to put in new cars but not ones for the cars they just sold that crapped out.
It's mice. Audi knows mice can get into our cars and love to eat the wires. It happened to me, except I started getting tons of errors. Started w the passenger airbag errors. Them multiple other sensors. Some car manufacturers use wire sheathing that is very attractive to MICE! 😡 Repairs were not covered by warranty but my insurance covered it under collision w animal coverage.
Same issue in my 2020 Q7. Super annoying on my recent 1500 mile road trip. Since moving, the nearest Audi dealership is 100 miles away. This makes getting my car serviced a day trip. Might be time to switch.
Unacceptable :( I exited Audi on the used car price spike and got a VW Jetta. I’ve logged over 10,000 miles in it so far and zero issues yet! (fingers crossed)
It’s crazy that this issue is so common across multiple Audi and VW models. I’m enjoying my Acura Integra. Hopefully VAG will find a way to source quality electronics in the future because their vehicles are great otherwise.
My dad is a special lawyer that helps with this stuff Law Offices of Isaac Kohen. He helps pple lemon their cars. I feel really bad for the pple in the comments bc when you have a new car, it shouldn't be doing that.
I agree. Audi has been plagued by electronics issues. They are great cars otherwise. Fortunately when used car prices spiked I was able to trade out of it and downgrade to a Volkswagen Jetta. The VW Jetta also experienced and electronics issues. I drive an Acura Integra now and have encountered ZERO issues. Honda/Acura seems to understand quality control.
I found my solution. I got out of this vehicle when used car prices surged and switched to Acura. I didn’t like Acura in the past but the new Acura models look better than Audi and they don’t come with the buggy electronics “feature.”
Label the the exact model of car on the tile so when others have this problem you get the views. Sorry to hear about your luck. Treat your self to headaches free Lexus next time.
Great suggestion! This is 2021 Audi A4 but I've heard that it afflicts many Audi models. Funny that you say that......I've always preferred German cars for the "road feel" but may check out Lexus for the next car! I liked Audi because they don't tend to use the run-flat tires like BMW. I never had quality experiences with my Mercedes. It'll definitely be time for a different brand next car!
VAG vehicles are riddled with electronics issues. It’s such a shame because they are great vehicles otherwise. I drive an Acura now. You should check out their latest models because they’re actually extremely good!
If there is one, it must be something newly-available. When I still had this car, the dealership had ordered a new piece of hardware to address. I traded this vehicle in before that component arrived and drive an Acura Integra now.
It happened to me today as I was picking my car from Audi dealer. What happens is that the control module gets stuck and doesn’t wake up when you turn the ignition. In order to fix it they have to update the software of the control module which takes approximately 48 hrs. So my car is going back and it will be fixed under warranty as it’s a malfunction of their module.
Oh man I ended up getting rid of it when used car prices went ballistic and got a Jetta. I don’t like the Jetta…..thinking BMW, Lexus or Acura next. Sick of VAG electronics issues.
Were either of you able to get this fixed? First they told me it was an antenna issue, which they ‘fixed’ still there now saying the whole part or module needs to get fixed, been waiting months for the part on backorder
I got the same message on my 2023 (yes, ‘23) Q5 today. 2 days after picking it up. It actually called the service & the mic in the car didn’t work. Awkward, but I’ll be bringing it to get serviced tomorrow. I’ll keep you updated on what they say.
Good luck! I got rid of my Audi and have a 2021 VW Jetta now….zero issues so far. Hopefully Audi will start using VW electronics soon. It seems like they might be more reliable or maybe I just got lucky?
Hi, did you have an update on your fault issue? Fingers crossed you did..
I am so frustrated. SAME PROBLEM! 2020 A4. Nice model..some options. READY TO TRADE IT FOR A 2021 OR SOMETHING ELSE
With this crazy economy, I traded this Audi used for almost what I paid for it two years previously. I've got a 2021 Jetta SEL as an interim solution and plan to pick up a BMW 2 Series M, after vehicles become plentiful again.
Would love an update on this, just got this issue with my 2019 a4 and it seems to be almost every cold start that message pops up, then turns off after I turn off my car and turn it back on at atleast 140f oil temp
Bummer! Well, I traded the Audi A4 in for a huge trade-in value when used car prices spiked and drive a 2021 VW Jetta SEL now. So far I've experienced ZERO issues with the Jetta's electronics. Maybe the VW tech will make it to Audi soon because I'm itching for an Audi A5 coupe, AFTER Audi has addressed their electronics issues.
@@IrixGuy So the part never came in? My dealer said it needs a new module.
I just got a 2019 A4 and same issue. Dealer waiting to schedule service.
@@shanice1015 I wish you the best of luck my friend. My car has been in the shop 3 different times and is currently in the shop now. first two times they tightened pins in the cambus connecter and this time they finally decided to replace the antenna. Hoping this is the last time ill have to take it in but that's what i said the last few times. Also after that comment the issue progressed to turning on the SOS malfunction for weeks at a time and then turning off for a few days. Very random. Couldn't link it to weather or car temp anymore.
@@IrixGuy i just got a 2023 A5 and it’s throwing the same code that your audi did. stay tf away
I've only had mine a little over 2 months and did not notice this issue until I had my car inspected last week. I have not gotten the beeping sound. This definitely will be looked into.
Best of luck! I made the switch to a new Acura Integra.
I got the same issue on my VW Areton 2019, only done 20,000 miles. I have called the emergency help line like you have but the error is still there. What do you advise?
I’ve had MMI issues with all my VAG. I drive a 2021 Jetta SEL and zero issues so far (fingers crossed).
Just wanted to leave this here, but if it doesn't work. I tried using the same bluetooth connected phone to call the phone number when this error happened in a dead zone a few weeks later when I wasn't in the car but somewhere else with good connection. Had a call for a minute. Went back to the car. Phone connected to car and now the SOS malfunction error disappeared. I already tried pressing down the SOS button and cancelling it and it didn't work. Tried this a few weeks later and it worked! Light is gone now.
I never could make it remain "fixed." Audi order a part and months passed. It never came in and I traded out of the vehicle before then. I refuse to purchase another VAG vehicle unless they address their electronics issue. They are great cars but my two Volkswagens and two Audis all four were riddled with electronics issues. I purchase all four brand new from the dealership. I drive an Acura now.
I had the same fault with my 2021 A3. Took back to the dealership.
It was fixed with a required software upgrade, and no more issues .....
Now I have a 2021 Audi with 2022 software upgrades ... Perfect professional job done .
I’m happy for you! Neither my Audi A3 or A4 were repaired. I’m driving a 2021 Jetta SEL now and so far zero issues with it (fingers and toes crossed).
Mine are crossed for you too.
Enjoy
@@adamc950 I've got a 2023 Ford Maverick ordered...looking forward to that one, if it ever arrives.
This is beyond dramatic lol
Wirhout a doubt!
Same issue just happened to my A1 and after spending €1000 on a piece. The problem is occurring the car has been in the service awaiting manufacture to provide a solution annoying as my warranty just run out a few months ago
Yikes! Audi makes a great performing car that is well made EXCEPT FOR THE ELECTRONICS =(. I gave up on Audi and drive an Acura Integra now. Unless German car manufacturers can resolve the electronics issues, I'm going to stick with Japanese cars for a while.
That's why you buy a BMW haha, I've had 2 BMWs so far (own two currently) and my dad has had dozens throughout his life. Very minimal issues at most, nothing major. I have heard tons of people complain about their modern Audi (and Mercedes) cars. Best of luck!
And my guess is there may be some sort of software update to fix this issue. You could even try disconnecting the battery to reset the computers.
I've owned two BMWs and never had any electronics or other issues with them. My only BMW gripe was that they used run-flat tires that rode rough and wore out quickly. Mercedes was a nightmare for me! GREAT TIP about disconnecting the battery! That should be a "reboot" of sorts. I'll let you know what happens and thanks for the feedback!
@@IrixGuy Yeah, the run flats are not great. My 340i had them but when it came time to replace them I put regular tires on it. Solved the harsh ride issue.
Sounds good! I’ve always been told to let it sit for 5-10 mins disconnected if you are resetting anything
BMW has its issues too. I'll take Audi over BMW any day.
@@moochiezpitt Ha. No comparison there. Very few things drive like a BMW. I’ve owned multiple of both.
th-cam.com/video/ZmDkdLK22a4/w-d-xo.html. th-cam.com/video/XZYYMFgU9IU/w-d-xo.html. Affects BMW too.
I have a 2021 Q5 rental and it started doing it a couple days in, which is why I'm here because it is annoying more than anything, even knowing I'll only have the car for a short time
It's super annoying. I dumped my 2020 Audi A4 during used car price spike and drive a 2021 Jetta now. So far, ZERO issues with the Jetta,
You should just take it to the dealership and let them deal with it: I’m sure it’ll be covered under warranty and any decent dealership should give you a loaner car for the time being.
Great point. It’s just such an inconvenience and I want to try to find a simple DIY fix first.
Actually the dealer won’t/can’t do shit because they can’t get a hold of these sos modules that need to be replaced.
I’m guessing you never got this rectified? I’m going through it right now, for the past 1.5 months. Can’t use most of the tech in the car; can’t even connect my phone to Bluetooth. The car is broken with no end in sight.
The dealer says “it’s on order, no idea when it will be in though…”
I’ve seen on the Audi forums ppl saying they’ve been waiting since 2021.
I am so angry with audi. Just driving around in broken car and they’re not doing anything for me. No updates, nothing. Just “it’s on order”.
Done with Audi forever after this.
Description of service from dealership details fault code B14A613: Emergency call speaker open circuit. Repaired with Loudspeaker 4M0035454A.
Interesting. I was told they had to order a 3G replacement but it would take an unknown amount of time to arrive, “due to supply chain.”. I got rid of this Audi when used car prices went ballistic and I’m happy that I did!
I know certain years of Volkswagens had their Emergency Call Systems disabled because they were running on 3G celular service which is no longer getting supported by the network companies. Yours being a 2020 might not be affected since is too new (mine is a 2019 Golf R and is not) but maybe is worth checking with the dealer to see if is related to this change.
Interesting! I’m trying to find where the SIM card is located in the 2020 Audi A4. I’m going to remove and then see if I receive the same error.
Well that didn’t work
That’s for 2018 lower there’s a recall to eliminate it but this is not the case with a 2020 vehicle
I had the same issue with my 2019 A5. I just reset my mmi to factory settings. It went away. Give that a shot.
Thanks but that didn’t work for mine.
Just happened to me on my 2022 Audi Q3 too - seems like I gotta take it to the dealership for electronic problems again
VAG lost me as a customer, until they start putting reliable electronics in their vehicles. I’ve owned two VWs and two Audis and all four had electronics issues. They looked nice, were comfortable to sit in, handled great and achieved excellent MPG but the nail in the VAG coffin for me was the Audi A4. Due that electronics issue I could no longer attend meetings while driving my car. ABSOLUTELY UNACCEPTABLE!!!! I drive a 2024 Acura Integra now. It was assembled in Ohio snd so far ZERO issues. Just be glad you’re not driving an electric vehicle. Those must be an absolute nightmare :(
I am not sure which year or models this impacts but I also have an SOS error. Audi dealer said it is part of a recall so I could elect to have them disable the message or do a retro fix. They advised the root cause is because the SOS SIM is 3G AT&T and AT&T turned off their 3G service. The fix is Audi will provide a device that gets plugged into the car dataport (OBD) that then syncs with the Audi Motion App you install on your phone. I had to make a decision then and there or forfeit the fix. I took the fix but looking into it now and may decide against it. Seems like a cheap fix to the problem and I am not sure if the SOS button would even work on the car after. I think you have to use the app at that point.
Strange and this whole thing makes no sense. I unloaded my 2020 Audi A4 when used car prices went insane and got a 2021 VW Jetta. So far *zero* issues with the Jetta. Maybe VAG has sorted this out with newer models. I do like Audi but not the unreliability of the electronics.
@@IrixGuy Yeah Audi still has its issues. I work at an Audi dealer and recently Audi has had a very bad alternator problem where they would just randomly crap out and the whole car would just shut off while driving. And it was happening to the newer models, all with usually well under 30k miles. And the alternators were on back order for like 6 months or so. So maybe about 50 cars or so at the height of it were just sitting in a back lot for months. Of course Audi paid for it but brand new cars shouldn’t be doing that. And also I guess Audi has the alternators to put in new cars but not ones for the cars they just sold that crapped out.
I have the 2017 Q7, I have learned to with it.
I’ve taken my vehicle back and forth to the dealer soo many times that I am now looking to trade this vehicle in
I thought that electronics issues only affected Volkwagen but apparently it’s present on VAG.
It's mice. Audi knows mice can get into our cars and love to eat the wires. It happened to me, except I started getting tons of errors. Started w the passenger airbag errors. Them multiple other sensors. Some car manufacturers use wire sheathing that is very attractive to MICE! 😡 Repairs were not covered by warranty but my insurance covered it under collision w animal coverage.
That’s another plausible theory. Someone else said that it’s because they used old 3G components that are no longer compatible with the carriers.
Open the sos latch and press and hold the red button for 30 to 60 seconds, it will them make an emergency call, just cancel it, and all should be ok
Thanks and I tried that already but it didn't resolve the issue. It cleared for a few minutes and then came back =( =(
@@IrixGuy maybe it requires a software update
@@IrixGuy Yeah didn't work for me either. Tried the two finger on top right reset as well as the 60 second hold the red button. Neither worked.
Same issue in my 2020 Q7. Super annoying on my recent 1500 mile road trip. Since moving, the nearest Audi dealership is 100 miles away. This makes getting my car serviced a day trip. Might be time to switch.
With used car trade-in values like they are, I just traded the Audi in for a less expensive vehicle.
my Q3 2023 has been in the Shop for 3 days to install SOS module
Unacceptable :( I exited Audi on the used car price spike and got a VW Jetta. I’ve logged over 10,000 miles in it so far and zero issues yet! (fingers crossed)
Resetting MMI on Audi Q5
It’s crazy that this issue is so common across multiple Audi and VW models. I’m enjoying my Acura Integra. Hopefully VAG will find a way to source quality electronics in the future because their vehicles are great otherwise.
My dad is a special lawyer that helps with this stuff Law Offices of Isaac Kohen. He helps pple lemon their cars. I feel really bad for the pple in the comments bc when you have a new car, it shouldn't be doing that.
I agree. Audi has been plagued by electronics issues. They are great cars otherwise. Fortunately when used car prices spiked I was able to trade out of it and downgrade to a Volkswagen Jetta. The VW Jetta also experienced and electronics issues. I drive an Acura Integra now and have encountered ZERO issues. Honda/Acura seems to understand quality control.
Me too same thing they want $180 to diognose
That’s janky! I switched to Acura…never liked their cars in the past but their new designs+reliability are both crushing it!
Stop crying and find the solution or don’t put again video in the yt
I found my solution. I got out of this vehicle when used car prices surged and switched to Acura. I didn’t like Acura in the past but the new Acura models look better than Audi and they don’t come with the buggy electronics “feature.”
設定 隱私關閉就不會叫了.
Label the the exact model of car on the tile so when others have this problem you get the views. Sorry to hear about your luck. Treat your self to headaches free Lexus next time.
Great suggestion! This is 2021 Audi A4 but I've heard that it afflicts many Audi models. Funny that you say that......I've always preferred German cars for the "road feel" but may check out Lexus for the next car! I liked Audi because they don't tend to use the run-flat tires like BMW. I never had quality experiences with my Mercedes. It'll definitely be time for a different brand next car!
Hey man, not helpful. Your preaching to the congregation.
Subscribe and check out my other video where I explain how I disabled SOS.
That car is a Jetta 💩
Yup! This is assembled entirely in Europe but has the same electronics issues as the Jetta =(
Есть кто русский? Что делать скажите
this shit just happened to me
VAG vehicles are riddled with electronics issues. It’s such a shame because they are great vehicles otherwise. I drive an Acura now. You should check out their latest models because they’re actually extremely good!
3G data switch off. There is a software update to suppress the error message.
If there is one, it must be something newly-available. When I still had this car, the dealership had ordered a new piece of hardware to address. I traded this vehicle in before that component arrived and drive an Acura Integra now.