How to Get Customer Feedback for Your Business | The Journey

If you want to sell more products, better serve your clients, or improve your business, you need to do something important. You need to gather feedback and insights about your brand through a customer survey. A customer survey helps you get a good look at your business and identify ways to improve. Before you start writing your customer survey questions, here are some best practices in mind. Check out more The Journey content at bit.ly/GDTheJourney.
✅ Read about it on our blog ➜ bit.ly/3vVSKrUGoDaddy
0:12 How to get customer feedback for your business
1:03 Creating a customer survey
4:12 Get customers to complete a survey
Know your goals before you begin
Don’t conduct a customer survey just because you know you should. Instead, consider what you want to gain from the survey. Outline your business goals before you begin.
Consider all question formats
As you develop questions for your customer survey, think about what format will help you collect the best feedback.
Include follow-up questions when relevant
To gain additional insights, consider asking follow-up questions.
Ask “how” questions
Don’t ask “Do you like the product?” Instead, ask “How well would you rank the product?” or “How would you describe the product?”
Include a “non-answer” answer
If survey takers must select an answer, allow them to choose a non-answer if they don’t want to or can’t respond.
Don’t lead on survey takers
To get the most useful and truthful answers, don’t lead survey takers into the answers you want them to provide.
Be specific
Don’t ask “How would you rate your overall customer experience?” Instead ask, “How would you rate the onboarding process?”
As you create questions, consider how you can use the customer survey at a later time. Use questions that will be relevant over a long period of time and ask questions that will provide data you can compare over time.
The Journey is what everyday entrepreneurs, like you, need to follow in the pursuit of online success. Our experienced GoDaddy Guides are here to take you through all the steps, both big and small, that you encounter every day.
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[@JoshThereBud]

Thanks for the info!

[@GoDaddy]

You bet!

[@toblerusseta]

I made a site on godaddy. I don't know how to add a survey

[@GoDaddy]

Depending on how the site is built, you would have different options. For example, if you're using WordPress, there are various plugins that you can use. If it's our Websites + Marketing tool, you can embed a survey using HTML. www.godaddy.com/help/add-html-or-custom-code-to-my-site-27252. ^GCH

[@toblerusseta]

@@GoDaddy thanks

[@GoDaddy]

No problem! ^GCH