Call Centre Helper - Webinar Replay: 7 Ways to Improve Quality in the Contact Centre

[@JenKumar]

I was a trainer in a call center. Being a part of the calibration was really beneficial to enhancing the training outcomes.

[@Voipbusinesshq]

A very helpful and informative video.. Thanks for providing this.

[@Ai-pu9fv]

i Have an application that can controle Quality

[@queenprincipe6721]

This is very helpful

[@UBAReviews]

please can you share documentation on how to conduct level 3 calibration and if there are any tools that can help to automate this process in terms of comparing the inputs and generating a report based on the same.

[@sheneikad7019]

Can you share this slide?