Charles Daly 601 DPS: Return from Chiappa Service and Still a Failure - Rant on Bad Customer Service
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- เผยแพร่เมื่อ 5 ต.ค. 2024
- After 14 weeks since receipt, Chiappa finally returned the Charles Daly 601 DPS to me "Repaired". The service department at Chiappa equipped the shotgun with a new barrel and bolt, while deciding it was OK to simply grind off the bur on the bolt carrier instead of replacing it. This "fix" reduces the surface area the new piston has to impinge upon as well as ignores the fact that there may be a heat treatment issue with the bolt carrier. In addition to this, smaller details that do matter such as a loose front sight assembly and a severed O-ring for the firing pin retaining pin were left unchecked or deemed OK to ship as-is.
All communication with Chiappa was done via email (they don't answer their phone line) and updates had to be reached out for from my end bi-weekly. My multiple requests to have a phone call to discuss this were completely ignored. When I reached back out, justifiably upset, I was passed along to the "Operations Manager". This gentleman proceeded to tell me I was unreasonable, that if I wanted a refund I would have to get it from the gunstore I bought it from, and would not send me the parts to replace the bolt carrier citing that I am "not a gunsmith". This jack-wagon did everything he could to make sure that I would not be receiving a remedy by my requests, only that if I sent it back into Chiappa (for an unknown amount of time) he would "personally take care of it". All BS, all excuses for poor performance, and no actual desire to take care of a problem or stand behind the product.
I am extremely unhappy with Chiappa's "service" and lack of care regarding returning a firearm in a condition that will offer the owner confidence it will reliably function and not repeat prior damage. I have no such confidence and find Chiappa's performance pathetic.
I do not enjoy these kinds of reviews, but if it saves someone else the time, money, and headache of having to deal with such a joke of a product and business, it was worth it.
Thanks for watching.
Drake
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After 14 weeks since receipt, Chiappa finally returned the Charles Daly 601 DPS to me "Repaired". The service department at Chiappa equipped the shotgun with a new barrel and bolt, while deciding it was OK to simply grind off the bur on the bolt carrier instead of replacing it. This "fix" reduces the surface area the new piston has to impinge upon as well as ignores the fact that there may be a heat treatment issue with the bolt carrier. In addition to this, smaller details that do matter such as a loose front sight assembly and a severed O-ring for the firing pin retaining pin were left unchecked or deemed OK to ship as-is.
All communication with Chiappa was done via email (they don't answer their phone line) and updates had to be reached out for from my end bi-weekly. My multiple requests to have a phone call to discuss this were completely ignored. When I reached back out, justifiably upset, I was passed along to the "Operations Manager". This gentleman proceeded to tell me I was unreasonable, that if I wanted a refund I would have to get it from the gunstore I bought it from, and would not send me the parts to replace the bolt carrier citing that I am "not a gunsmith". This jack-wagon did everything he could to make sure that I would not be receiving a remedy by my requests, only that if I sent it back into Chiappa (for an unknown amount of time) he would "personally take care of it". All BS, all excuses for poor performance, and no actual desire to take care of a problem or stand behind the product.
I am extremely unhappy with Chiappa's "service" and lack of care regarding returning a firearm in a condition that will offer the owner confidence it will reliably function and not repeat prior damage. I have no such confidence and find Chiappa's performance pathetic.
I do not enjoy these kinds of reviews, but if it saves someone else the time, money, and headache of having to deal with such a joke of a product and business, it was worth it.
Thanks for watching.
- Drake
I’m going to apply for a gunsmith ing job at Chiappa. I don’t know anything about fixing firearms but apparently that’s not a prerequisite.
Lol! Damn Straight!
This made me laugh 🤣🤣
Don't worry,this rant was totally appreciated. It's necessary. I'm tired of being screwed over by manufacturers with crummy quality control,too. I just ordered an SDS bullpup. I hope I don't have any major issues like this. I'm a retired machinist and have always popped apart any gun before I first shoot it. I'm going to be especially aware to notice any fit or engagement issues. Thanks for the red flag!
Thanks for sharing your experience. You save me my time and money Especially our life if this shotgun fails at the wrong time all we had is very expensive club for real thanks.
Wow! I can’t blame you for the anger!! I would be furious as well! I hope (but highly doubt) they will give you a refund I would be asking for some sort of compensation!! I hope they make it right for you!! Please give us an update!!
They will not be making this right for me. They will not refund me for the product (told me to get that from the dealer) and offered to have me send it back for another service. All the Operations Manger for Chiappa wanted to do was make excuses and tell me he would take care of the service himself. I called BS and told him not to pour water down my leg and tell me it's raining. They also have refused to simply send me a new Bolt Carrier so the gun will function without risk of further damage.
I'll get around to a final video at some point regarding their pathetic nature. I would not feel bad to see Chiappa and its assets crash and burn. They add no value to the firearms industry with "service" like that.
Unbelievable man. That type of gunsmithing work is below novice level. I'm glad i watched your videos on this shotgun. I'll stay away from that company completely.
I have less than 25 rounds through my 601dps and I pulled it apart for inspection after seeing your videos. My pistons look fine, but you can clearly see where the bolt carrier is deforming from the piston on the same side as yours. My rail and sights came aluminum though.
I'm sorry to hear that your example is suffering bolt carrier damage. some deformation may occur and stop as the spot work hardens over round count (the Benelli does not do this), but it may also peen away like mine did. It sounds like you have a proper hardness on the piston and a soft bolt carrier rail.
You can send it in for "warranty" or you can try to address it DIY. Sometimes SJ Hardware in Canada has the bolt carriers available for sale, but I have not been able to source one myself. I have tried a hard weld on mine after notching the carrier rail to remove the damage from the piston and cannot get a hard enough weld to take that will resist the impact of the piston for more than a few rounds. A proper bolt carrier is really the only for sure fix.
@@AmericanArmsChannel I took it back to where I bought it amd the said they'll deal with it. I really like the fire arm, but the carrier shouldn't deform like that.
@@AmericanArmsChannel got it back today. They replaced the bolt carrier. Time for more testing...
@@Geoffwhite18 i hope it will work for you, i’m glad they fixed yours.
They are aluminum sights....some people just can't tell between metal and plastic. Are you running birdshot, or full power rounds per the Benelli break in recomendations? How do you suppose the two pistons self regulate with lighter loads? One side will hit harder. What a shock I've only run full power buckshot through mine and it's perfect. These guns aren't for birdsdhot shooting goobers, they are military weapons.
I hear you on not being willing to sell off a malfunctioning gun. I have had guns, that I bought a gun show, malfunction. Before I sold them I took them to an armorer. He fixed the malfunction and then I sold them.
The old saying you get what you pay for applies here.. Trying to pretend a Ford Pinto is a Ferrari aint gonna work well for you.
For $550 the gun should at least work and the company that imports it stand behind their product when it fails.
@@AmericanArmsChannel ya i hear ya... you win some you lose some! i bought a Charles Daly 1911 Field Grade super cheap and it ended p being excellent! it was actually made by an italian company named brixia which ironically makes excellent high quality shot guns.
I guess that's why these are 250 bucks at sportsmans warehouse now.
Considering the price, this is like spending Mossberg money and getting the shotgun equivalent to the Ford Pinto, which I guess is the Chiappa. Considering almost all shotguns are made in Turkey now, this is no excuse for low quality.
I must say that you make nice videos.. But my two cents.. I wouldn't be caught dead with any Charles Daly Firearm anytime anywhere..
You would if you relied on one for self defense 😂
Sucks man. I’ve got over 1000 rounds through my 601 dps with zero issues.
I'm glad your example has been a good performer for you. Thanks for watching.
- Drake
Sorry to see that
Dude... this is bad... really bad. Thank god I saw this video
I guess to get chiappa to call and fix my dps would be to make a youtube video and rant. They have decided to ignore my email when asking them to fix my gun
I’m sorry to hear that. Seems to be par for the course with their absolutely pathetic customer service. Trust me, they did not take care of this issue. They are a-holes and would not call me, chose to only email even when the “Operations Manager” got involved.
This rant was mostly to convey to others their products are not worth buying.
I just bought one this shotgun thinking it would be a fun gun for the range ran about 35 shells through it not the slide release button won’t release slide now functions as a bolt action
Sorry to hear that. I’d get rid of it and grab a better clone if that’s what you want… the AKSA S4 and the MAC 1014 seem to be good options.
@@AmericanArmsChannel yeah I found a gunsmith in my area to see if he can fix it. I was looking into the Mac 1014 after I bought the 601 probably shoulda went for that instead
So I should get the S4
I would not recommend you get the CD 601 DPS, that’s for sure. The AKSA S4 is 100% parts compatible with the Benelli M4, unlike other “clones” and all components are proper in dimensions and function to Benelli’s outside of the buttstock.
While I cannot comment on the longevity and durability of the S4 at this time (having only owned it a week and fired 175 shells to date) I feel confident in offering the opinion that it is a good option if you wang to get into the M4 clone game.
It’s hard to be passionate about Turkish guns. The only Turkish brand I’ve had any luck with is tristar.
The SDS Imports AKAS S4 looks to be built to the proper quality where it counts. There are some great Turkish made guns out there, but just like any country of origin, if you want top performance you'll pay top dollar.
@@AmericanArmsChannel I would love to see you review the Girsan MC 312 semi-auto shotgun. From all reviews I see it has been torture tested with 10,000 round with zero failure.
@@MarioBro2K6 I have considered looking into that model before but have never had enough interest to really jump into it. It is on my radar though and if an opportunity and the desire to try it out arises I will do so.
I have a Tristar... it has proven to be a good quality shotgun. Looking at the SDS unit now, saw this review and wanted to see what was up with this brand. Looks like the SDS is it... I love my Benellis I own, I just want something the "same" so I do not wear out the originals.
You are straight forward and honest Turkish shotguns are weird
Only Turkish shotgun I would buy would be a weatherby element or and weatherby keep up the great content
I was willing to accept that you got a lemon but after seeing this post-service video you've helped me avoid a waste of money!
THANK YOU!
Search the Benelli forums and you'll see that real Benelli M4s have issues too. Any firearm is subject to things not going 100% right, and many times it's can be hissy fit prone amatuers like this guy causing it. Now add in that he's throwing a little tantrum with customer service and you can do the math as to what the outcome will be.
Chiappa is bad news when it comes to costumer service. I have had to deal with them about 6 or 7 years ago when they came out with the line of personal defense 9 mm pistols made by girsan . same issue 6 weeks on their hands, and the problem was not fixed.
i gave up and had a local gunsmith take care of the problem.
Thanks 4 sharing
Thanks for watching
So basically they gave it a spit shine and mailed it back. What a shame. They won’t get any of my business!! This is the wrong time to treat consumers badly.
That’s a great way to put it! We’ll see if they’ll step up to make it right by sending me the right parts or refund me for it.
I have found a much better clone in the AKAS S4 brought in By SDS Imports and I got it for $585 compared to the $550 I paid for the CD 601 DPS!
@@AmericanArmsChannel at least they responded to your email. Theyve ignored me after i emailed charles daly and chiappa directly.
When colt’s patent expired,we saw hordes of companies run to get there AR-15 out the door,Some were good some not,it’s going to take awhile for these fly by nights to get a good copy,but it’s a tall order,a benelli is built like a tank,I was running a benelli M3 at Camppendleton the beginning of my Marine career long before the Marines thought about a new shotgun,and even then and now,my m3 is quality,but I’ve owned berettas the old SPAS. -12..Remington and mossburg,so a good shotgun can obviously be made but if your going to copy a combat tried and true shotgun.you better have your shit together
Such a disappointment. This kind of customer service makes me furious.
How do they not notice the carrier is all messed up or just don’t care . That’s unexceptable as a company. And who knows what else will fall apart on it
They did notice it, and they decided the appropriate action was to grind the bur off and leave a compromised bolt carrier in the gun. There Operations Manager eventually was the one communicating with me and would not call me, only email. Bottom line, they would not refund me and wanted to make excuses for why their service was pathetic, but wanted me to trust the to have the OM "take care of the issue himself" if I'd send the gun back to them for the second time. BS.
I called him on every point and told him to send me a new bolt carrier since at this point that is the only part that needs to be replaced. His response was to essentially tell me that I'm not a gunsmith so I can't do it. They are pathetic and incompetent. Chiappa as a company is not worth spending money on. Sad, because they do seem to have a few good higher end products, but if something goes wrong this seems to be the level of service they want to over their not-so-valued customers. I may post a video sometime detailing the whole interaction, word for word, but I don't know what good it will do.
I would have sawed it in two and sent it back.
Hard to believe for the price you could get Mossberg 590 and have it to the rest of your life.
the collapsing stock version were $330 at my lgs and has since sold out, you are not getting a 590 for that price...
if your wanting benelli quality buy benelli you get what you pay for
Damn bro that's bullshit! Next inquiry to Chiapa is a refund straight up
I doubt they'll give it to me, but I'm giving them an earful at the very least... oh and there is also this video and the one prior on their junk shotgun to contend with, so yeah.
@@AmericanArmsChannel Absolutely! I've seen both videos and that's a load of BS. They should be Ashamed of themselves
@@AmericanArmsChannel I was hoping to see the second video and everything would be good. When you got to the bolt carrier and seen it was the same shit. I dropped a few cuss words myself
@@elijahkilmon2341 you’d blush if you heard what I said when I took it out of the box today. I was really hoping i’d get it back and it would be good to go and my example was just a fluke. Nope, looks like this is what they want to peddle.
I hear that the difference may be up to that there are two different factories where these are made. I bought one just because I got it ridiculously cheap. There are a few minor differences between mine and yours. So I’m guessing mine was made at the other factory. Zero issues with mine so far.
I am glad you have a good example.
There very well may be more than one factory that these firearms are assembled in; Turkish manufacturing of arms outside of the state owned/controlled arms makers and ISO certified facilities is very shady and many rely on small parts made in cottage industry shops to assemble a final product, hence much of the QA/QC inconsistencies. I have seen the most recent examples of the 601 DPS offered in Sportsmans Warehouse, and have noted many differences from the first batches that came into the country. In fact, they now are much more closely matched to what the Canadian market had been seeing for several years. This may be an improvement, but I still would not spend my dollars on the chance.
Thanks for watching and the comment.
- Drake
Get the F out of here with the "2 factories" BS. They are all from the same place - TURKEY. Charles Daley is an importer just like all the other Turkish clones have an importer that stamps their name on it. Mine runs perfect. Why? Because I wanted it to.
Meanwhile I buy a Stoeger m3000 for 500 bucks, have one slight issue that was 100% my fault, and then run two hundred rounds of cheap birdshot in one sitting, and it chews through them without a single issue. The parts were machined and finished very cleanly to. You want a cost effective semi auto, get the freaking Stoeger.
Hahahhhaaaa awesomeness. Calling them out on the BS.... 👍
My Four-Peaks import Copolla T-4 (same gun marketed under different importer) had the same bolt face carrier deformation where it runs in the rails after like 30 rounds of 7 shot. Total waste of money and would not recommend.
I'm sorry to hear that. By many reports a significant number of M4 clones suffered from this issue - perhaps all the different manufacturers were using the same subcontractor to produce certain parts? We may never know.
Thanks for watching.
- Drake
Not defending this gun in any way whatsoever but I’m just wondering if you could interchange that bolt carrier with a benelli bolt carrier and still have an operable firearm… that being said your just dumping money into it at that point
Yes, you could drop a Benelli M4 bolt carrier in place of the factory one if so desired. However, I will not be spending more than half the value of the gun on just that part to 'fix' it. Unfortunately there is no real access in the US to Turkish made spare parts for the M4 clones. If there was, this would be a quick parts replacement. However, as there are not any carriers available, I am working on removing the afflicted area and providing a Tig or Mig weld to replace the removed/damaged material. Providing a weld that will withstand the significant forces that piston rod delivers when it impinges on such a small surface area is not small feat, but my concept is sound as I have proved it will work with a simple wire welder. It took 6 shells for the weld to deform enough to stop the gun from working, so it simply needs a stronger material.
I have dropped the AKSA S4 Carrier into the shotgun with the original 601 DPS bolt and internal parts to test fit and it was functional. The lock-up on the 601 DPS is a little tight and drags on the bolt lugs, however. I suspect that the barrel extension's locking recess dimensions are out of spec and causing poor timing of the cam groove on the bolt carrier, or visa versa. Either way, it is functional and a brief polishing did alleviate some of the "sticky-ness". It will take a measurable round count to determine whether this issue will alleviate as the bolt and extension wear in, or if it will cause a material failure.
The AKSA S4 barrel and trigger pack also readily dropped into the 601 DPS and passed dry-fire function checks. It seems both clones are close enough to the real thing that they can swap parts between themselves or have Benelli OEM parts dropped in with little to no fitting. However, at a certain point you will be chasing a white rabbit in spending as much on the clone to get it where it needs to be when compared to just saving up and purchasing the Benelli M4.
It's an interesting game for sure, but for those that do not like projects, I would not recommend any of the Turkish M4 clones at this time.
Loving my m4 more and more
more and more storys about these knock offs,i was considering one but now changed my mind...loving my mossberg 590A1 and dp12 more and more.shameless plug
So glad I have my Benelli. No peening pot metal BS.
There is no substitute for the best. Some of the M4/M1014 "clones" are fairly good for the money, but the CD (Chiappa) 601 DPS made by Merak is certainly not one of them in my book. Thanks for watching and the comment.
@@AmericanArmsChannel I was lucky and got mine fresh off the line straight from the factory when I worked at Academy. $1250. I wish I had more money to get more back then.
I have a CD 601 field it operates great even with birdshot. My 930 spx tactical is on the way back to mossberg, it is complete junk IMO
Sorry to hear that about your Mossberg.
It is of note that the CD 601 Field series and CD 601 DPS are not the same shotgun and share no parts commonality.
@@AmericanArmsChannel thank you for lettingme know. I want a budget friendly tactical semi auto. Thinking about going with the Stoeger M3000. No telling when I may get my 930 back
Hey if you don't want this gun would you sell it to me?
I won’t be buying this or any Chiapa / Charles Daly products 😊
You wouldn't be crying if you bought a Benelli. Just saying 😂
That is true. This was bought just as a fun-gun. Not much fun when it can't even survive a range session. I own 4 Benelli's, they are honestly worth the price.
Thanks for watching
- Drake
Yes he would. he'd be crying even louder.
@@jameylane1591 ahhhh, it’s you again. Welcome back. I see you changed your handle to “Jamey” instead of “Jamie”; original.
Decided your life wasn’t exciting enough unless you worthlessly trolled a couple gun videos on a shotgun you love but is trash? So sad. I pity you
@@AmericanArmsChannel I didnt' know it was you you little f-got until after I posted! How funny is THAT? I thought I had found an identical F-GOT with the same little issue as the F-GOT from months ago! I had to look through your videos to find the original where you bad mouthed Charles Daly. I imagine I'll be blocked again since you can't handle be called out as a F __ GOT.
Man, you are a sad, pathetic individual. I hope Jesus heals your heart. Have a blessed day.
better off buying a salty m4 version. several thousand rds still probably better than imported garbage. sux you gotta jump through the hoops
Correct, the genuine article is almost always a better choice than the knock-off, and this is true with the M4/M1014.
Thanks for watching.
- Drake
At $250 semi auto of shotgun or rifle not going be reliable.
$250 I'd only look at pump SG in mav 88, stoeger p3000, savage arms
A reliable semi start at $600 in mossberg 500, stoeger m3000
This shotgun retails for $500 to $600. Price point does not guarantee reliability, durability, or potential of the company taking proper care of its customers if something goes wrong.
The Mossberg 500 is a pump action though.
as soon as benelli design contract ended and they can now copy it......these companys crank out bull sh## shotguns SMH they sure are making benelli look real good.save the extra $1500 and ad it to the $600 that this cost and go get a benelli
I agree!!! I own the real-deal Benelli M2 Tactical myself and I absolutely love this gun
The problem is that you tinker with the gun to much. Just keep it cleaned and lubricated.
Oh, silly me. Why didn’t I think of that. It totally wouldn’t have smashed/deformed its internal components to the point of being inoperable if I had just kept it cleaned and lubricated right out of the box. That totally would have saved me all the trouble of dealing with Chiappa’s terrible customer service/warranty department.
@@AmericanArmsChannel Thank you for responding.
I don’t get it. If you wanted an actual semi auto defensive shotgun, why did you buy this ? Why not just get a 930 if you wanted something in the price range 6-700 that worked ? Because you wanted to look like you bought a benelli. I’ll take the guaranteed product over the 1400 savings any day. Or I’ll buy what’s proven in my price range. Just like any other high end item you get what you pay for usually. This time the gamble didn’t pay off.
The shotgun was not purchased with the intent of having it be a substitute for the actual/“real-deal” Benelli it imitates. It was purchased for fun and to learn the design and decide if I wanted to buy the actual Benelli.
The point I am intending to make in this video and the original was not only sharing the poor experience with Chiappa customer service, but that the shotgun is labeled as a defensive shotgun and is being done so in a deceiving and “snake-oil” way.
I agree that if one is looking to have an M4/M1014 they should buy the real thing. If one can only afford to spend $500-650 on a defensive shotguns, there are a plethora of quality used and new pumps available with good pedigrees.
@@AmericanArmsChannel I’d have to believe you know this but there is no substitute for a genuine piece of machinery. I cant be mad at Hyundai if I bought a G90, and blew it up trying to catch a s63 Mercedes. I understand the lure of a nicely built machine that’s on par with more expensive options. I’m sure most would appreciate you taking the financial hit instead of them experimenting. One thing I’ve learned in life for sure is when I try to do things cheaply it costs me more money. You’re almost half the way to the cost of the m4 m1014 that I’ve seen used at 14-1500. Thanks for the review I just wouldn’t expect much from a cheap clone myself. I replica that’s put on all the clothes to appear to be genuine when one trigger pull tells the tale.
Mine works perfect as have many others. Some people just like to complain about how foamy their latte is.
And some people can’t accept that something they like someone else may have had a legitimate issue with. The gun broke, the company did not fix it. End of story.
I’m glad your example functions properly.
@@AmericanArmsChannelYeah, some people don't want things to work, and want to call customer service and get their b_alls licked. They wouldn't so you come on here and unleash your BS. I'm sure this is why customer service didn't want to listen to your little hissy fit. I wouldn't either.
@@jameylane1591 that’s a lot of emotional investment in an inanimate object. You should see somebody for that, bub.
If possible, I like to see a review on the SDS Imports AR- T02 semi-automatic 12ga. Be looking about but no joy. Anyway, thank you and yes, I am subscribed to your channel. 👍🦹♂️
Thanks for the kind words and the subscription. I appreciate it!
The AR-T02 is nearly identical to all of the lower end Turkish origin sporting shotguns that also have been given tactical makeover models with shorter barrels. The bolt and gas system designs are reminiscent of a simplified and streamlined Beretta A390/391/300. They will work, but I would be hesitant to expect very good performance and longevity for a price point under $300. You get what you pay for and typically I do not jump in on guns at those price-points as they do not last. I run my equipment hard and have fairly high standards, so many times long guns at that price point do not enter the equation. There are some great values out there, but if you are considering a shotgun for any kind of serious hunting or defensive use, Spending just $150 to $200 more will place you in a different category, even with effectively the same design from a Turkish manufacturer simply due to better materials and quality control.
I have seen a number of the lower priced guns of this design crash on the range and while hunting. When I say "crash" I mean suffered catastrophic failures that required parts replacement and fitting to bring the gun back into operation. At the same time, I have seen a higher end version of this pattern of gun work like clockwork until too dirty to chamber fresh cartridges.
Those are just my thoughts though, so take them with a grain of salt. Thanks again for the viewership and sub.
- Drake
Thank you, Drake. Its is as I thought. Your input was most helpful. Decided to go with the Mossberg Maverick 88 Security 12ga and bullpup it. The semi-auto I wanted to use as my primary and the 88 as backup (7+1). Thanks again and damn, son, that was a quick response, thank y'all again. 👍