On the second story, I'd say that's the buyers loss. He should have done more research on the model before putting down a deposit - it's not the specific car he's declining to buy but that model in general. Though maybe as a gesture of goodwill the dealer may want to let him transfer it to another vehicle they are selling
Very often on those small cheap cars there is a single washer pump and a shuttle value that switches front to rear. These shuttle values often get stuck particularly in hard water areas where lime scale can build up.
As a good will gesture (as long as they have not done any of the work requested) I think the dealer should should refund the £500 as the customer did state he was unsure about the car. The battery issue really surprises me as I have dealt with KIA dealerships for many years and have always found them excellent with regard to warranty work. They should 100% replace that battery no questions asked.
I've done the same, pulled out of a deal after paying the deposit. I wasn't expecting the deposit back as it wasn't any fault of the car, I just couldn't afford it. The Ford dealer as good faith gave me most of the deposit back which I thought was fair as they pulled the car off sale for 2 weeks so have the re-advertising fee plus the salespersons time with test driving etc. If the battery in the Kia went out within a month, they must have known it was weak. Sounds like they had been jumping the car to keep it going.
Interesting stuff as always. In my corner of the woods, batteries are considered service items and are totally exempt from warranty - UK consumer laws seem more generous in this regard. The Volvo story is a tough one, after all the subscriber wanted to cancel the deal because he realised that model car was generally not his cup of tea, rather than anything being wrong with the particular example he put down his deposit on.
I have twice come across similar issues with washers in both cases it's been because of 'crud' in the washer bottle caused by people just putting water in with no washer additive, you then get mold in the tank and that blocks the pump/pipe or spray. I would always start at the washer bottle and work from there.
Another enjoyable and educational video. Every credit for sorting out the washer problem, it's nice to know some dealers look after their customers like you do. Well done!
Before i pulled all that trim out of the car with the failing rear washer I would have had a good look in the washer bottle. If it had been filled with plain water in the past, you get stuff growing in there that can slosh about and block the outlet. Cure is to remove the bottle and use a bleach solution to kill the crud.
But how much is a Kia battery ? and was it a good battery which has a longer guarantee ? If a new one is £100 I would say just buy a new one as returning the car (valet and mileage cost could be over £100) .Doubt a washer jet will work to well in icy weather My honda when its very cold weather front pipes always freeze up even with 100% screenwash 🙂 washer bottle located in front of the front wheel
Great update James 🙏🙏👍👍Dont forget, only bad news spreads. So all the dealers who do a good job, day in day out never get the same publicity as those who leave problems unfixed.
The KIA & Hyundai manufacturers warranty on a 12v battery is only 24 months. However as you day it is a used car that has only just been purchased from a dealer so it is not the Manufacturer warranty its the dealers that has to cover it as he has only had the car a month. Worth noting Yuasa 12v batteries such as YBX5012 come with 5 years warranty
Usually when you leave a deposit with a business or a private seller it's to hold goods or items you have already seen/looked at and are happy to proceed with purchase when you return with the outstanding amount. At the end of the day deposits are usually non refundable as its sort of gentleman's agreement you will purchase the item after you've had a test drive ect . Unfortunately he pulled out of the agreement and the seller was willing to do the appropriate work to the car for him .
I'd like to share some positive warrenty work from a local dealership near me M53 Ford, the air con failed on my parents 2021 Puma Vignale MHEV, the guy who booked it in gave me some pointers to see if i could get it to kick in but it didnt, dropped it off and got informed updates that they had been in touch to ford technical for help, and then what they were going to try next, got the car back a few days later with ice cold AC, we dont think had been working correctly from new, so props to M53 Ford Ellesmere Port for being so good!
I think when customers say dealers don't prep them, they could be referring to the Car Supermarkets or the manufacturer dealers, such as F**d or N***an. Personal experience with each type is the Car Supermarkets, I went to look at the cars and was told about a specific one which didn't actually exist and then they showed me another and it was extremely low on fuel and started missing a beat every so often and I wasn't allowed to test drive it but was asked if I was going to buy it!!!! They were being pushy and trying to get me to buy one but I have learned that if it's not the right one, I won't buy it. They reduced the price from £7999 to £5499 (various increments) and I thought, nope. I went to a specific manufacturer and one car I was going to buy had an issue with the interior drivers sunvisor and that was the lights at the side of the mirrors in it were on permanently and caused it to be really hot (they sorted it out but I thought it would have been picked up beforehand) and one time we bought a brand new car and the car had lots of marks all over it, as though it hadn't been polished properly, so we drove the car out of the dealership (the first one of the day) and were disappointed that the car wasn't like new condition. Yes they sorted it out the week later but it wasn't good. Therefore, I think that because you are doing such a fantastic job before selling and after, that is why people are looking at other dealers and when they're not going to the effort that you do, they will always compare you much more favourably :)
They likely will be returning his deposit for the Volvo... A main dealership won't keep someone's money from someone... The no reply is likely just a salesperson having days off or annual leave!
Having dealt with Kia myself, I would say that while they bang on about how long the warranty is, they tend to be reluctant to actually fix things under it. That said, as a business you would expect a main dealer to want good customer relations and a new battery is not a big expense, so for that reason alone it would be odd to argue the toss over it. My local Toyota dealer has always been pretty flexible to retain business and it's why I will go back to Toyota in the future because Kia dealers are shocking, not to mention bloody expensive.
I think it can depend on the dealer chain who own it. The two I have dealt with have been well polished but ultimately useless and very expensive. Kia have gone big on presentation but the substance of customer service is not there.@@mrfoameruk
I think the dealer (not the manufacturer) should replace the battery since it is likely they hadn't tested this prior to the sale and the battery was probably on its way out. I have had KIAs for years and during a service was told that the battery was on its way out though I hadn't had any issues. It was about five years old IIRC and I would never have dreamed of asking whether it was covered under warranty considering the expected life. I have claimed on other issues including rust perforation on my old Ceed, and have never had issues.
i love Marakesh brown the mini looks good not marakesh but nice brown .i put an airline on my washer pipe at the front blew the crap out off it works good now .
Regarding the battery claim, I would have fitted a new battery foc and apologised, even on most of the stuff I sell 2-3k Regarding the £500 deposit , I wouldn’t refund as it’s up to the customer to make sure the car he is purchasing suits his needs, otherwise what’s the point of a deposit, also this early in process why not leave , £200 deposit not £500 if unsure about your purchase
Another good video James. I had a similar issue with an intermittent rear washer on a hyundai- pipes were all good, turned out to be a fungi growing in the washer bottle blocking the gauge filter; had to clean bottle out with warm soapy water.
Not sure if it's a Kia/Hyundai dealer conspiracy with batteries...My old Mum has a 2019 ix20, she does about 2000 miles a year, battery failed after 18months. Dealer said you don't drive enough, we are not replacing it. 5year warranty did not help a jot.
Claim 1 - Fair for it to be denied as a warranty claim for the previous owner but unfair to be denied replacement for the new buyer. For the new buyer it wouldn’t necessarily be under the warranty but definitely so under the fit-for-purpose angle under the consumer rights act. Claim 2 - I lean towards the dealer on this as they offered to do everything that the customer wanted but the customer decided that the XC60 wasn’t his cup of tea. In my mind he should have been certain about the model before putting down a holding deposit.
I have a 2018 i30 with 22k on the clock. 1 month out of warranty, the nsf dip headlamp failed. Warranty rejected and a £900 + VAT charge (Led unit). The car was due a service, but due to there being a lack of technicians, it was delayed, and pushed it outside the warranty period. Absolutely no help and despite contacting Hyundai customer services and explaining my situation, still nothing. Not even a contribution. Never buy a Hyundai again.
Lead acid batteries are strange animals, a cell can go down at any time ,so this garage could argue that it was not an exsistng fault when the car was sold. I have had a Kia Ceed for 13 years, the ECU failed 3 days before the 7 year warranty expired and the dealer replaced it without question.
Such matters as batteries fall into the dealer discretion grey area, but by the same token any dealer worth his salt would replace the battery without question. Kia themselves are normally pretty good. They replaced axle brackets free on my ten year old Sorrento and also replaced fuel tanks on old Sorrentos where the paint had dissolved and blocked filters. This battery is the dealers problem...either reject the car or go to trading standards.
on the v60 punter its very easy for me.the punter was a messer.....i think the dealer dodged a bullet as i reckon had the sale gone thru that customer would be back over n over for the slightest little thing 3 months 6 months later.....im with the dealer on this but id just refund the dep and get that punter off my radar.
1st KIA subscribers tale is a genuine case, a battery on a £16k is a small price for a big slice of good will that may influence you back to that dealer in later years. 2nd one not as clear cut. I've had deposits left on cars twice and they've backed out. Should have agreed that the brakes would be done before he left any cash as a deposit. Change of mind doesn't entitle him to a deposit refund in my book
I would just buy a new battery. I would also take that time to upgrade the battery to a AGM battery. Batteries do not cost that much. You need to pick your battles. In my opinion it is not worth arguing with a dealer over a battery. I have bought lots of used cars from different dealers over the last 40 years and I have never went back to the dealer over a dead battery. I just see it as a excuse to upgrade the battery. Maybe my thinking is somewhat backwards but I pick my battles wisely. Maybe that is why the only dealer I buy my vehicles from always treat me fairly. The same thing happened when I bought my last vehicle. The battery went dead and could not be fixed. The dealer offered to put a new one in but I refused because I was upgrading it to a AMG battery. You can not expect a dealer to pay for a upgraded part. As far as how good dealers are James, just read the reviews. Where I live there are plenty of crappy dealers that only fix safety items if that.
From experience I completely disregard any so called warranty or guarantee why? Because every claim is judged as wear and tear, I bought a car and two months later head gasket went the garage said not covered. If buying a used car look for low mileage full service history general condition of interior and exterior of the car plus number of owners. And how much the car is.
Appears to be differences in what oem franchises honour when it comes to warranty items. I imagine it is due to workshop time and the variation of Joe public hourly rate and what the oem pays an hour. I'd being allocating my workshop to Joe public as the revenue is greater.
I've pressure washed bottles out, as screenwash goes to jelly, you should have cut it at the pump end tbh, I'd put a new pump in as it's probably weak, there only a few quid.
The battery thing is silly. Why lose any future custom for such a trivial fix. I had a load of grief getting a turbo replaced, but at least that's an expensive part.
£500 was a way to big deposit to start with. The dealers T&C's might shed some light on it. If all else fails and he loses his deposit he should ask for a complete breakdown of any charges incurred by the dealer (my thought is if he had paid a £50 deposit and they kept it, then whats the other £450 for)
Well if they did not start they would not have any costs. That said the deposit is not there to cover costs its to commit to the sale and a penalty if you do not go ahead. A deposit would also mean other sales would be turned down.
The Hyundai 12v battery from new is only warranted for 2 years so 3 years from Kia is goid. I have a good friend who is a Kia Sales Manager and he told me when the workshop calls him with any 12v battery issue that he has recently sold, he gives the approval instantly (he pays from the sales account) as he doesn't want the hassle and to give good customer service for future repeat business.
@@ChopsGarage The problem is they must use an expensive Hyundai/Kia Delkor battery instead of a cheaper compatible that we would buy. Example My Hyundai Ioniq electric 38kWh Delkor 12v battery is nearly £200 (non stop start being electric car) and a Yuasa YBX5056 is ~£60 delivered with a 5 year warranty. The Hyundai Group Delkor batteries are very prone to failure.
It is a tough one. If the garage had done all the work then yeah he loses his deposit. But if the garage hadn't done the work, but would have done it as a condition of sale, then he should have part of the deposit for administration etc. Doesn't putting down a deposit mean your intention is to buy it, not to reserve it so nobody else can buy it? The guy did say though that if someone came along and wanted to buy it while he was out test driving then to go ahead and sell it to them. That tells me he wasn't really that interested in buying the car so was going to look for reasons not to and to use the test drive of the other one as the excuse. But what would have happened if the garage did sell it to someone else like the guy told them to? Could the guy take them to court because he had already paid a deposit so therefore under contract kind of thing to sell it to him? Some people might intentionally go around putting deposits down, tell the garage to sell it to someone else and then deny they told them to sell it and then sue them for it.
the law needs to be simplified deposits should be time based. at £2 an hour so £50 quid gets you roughly 24hrs holding time £100 quid 2 days etc.. loosing £500 for essentially a test drive is just criminal. especially as the dealer will go on to sell the car either way. as for the battery, customer could have had a replacement from the Aa on the spot for £120. its a used car, including everything that comes with it lol anything you can grab from halfords isnt a warranty issue. the line has to be drawn goodwill is very much optional on this one, 50/50 split at best.
Original batteries these days are not up to the job! My i10 battery was crap Since replacing it with a super heavy duty one my heated rear window actually works!
Once you've handed a deposit it becomes a binding contract of intent to purchase at an agreed price. If you change your mind then you forfeit the deposit as compensation. The battery situation should never become a problem, I would expect any dealer and no matter what you paid for the car to replace a battery if it failed within a month, I expect that the alternator is on the way out as well.
With the Volvo, it depends on whether they missed a potential sale while it was on hold. But, good will says that they should refund it, there wasn't much cost on the dealer as they would have had to have it inspected regardless.
I did the same thing was asked to leave £250 deposit, I agreed on the understanding they would put a fresh Mot on the car , they did but I changed my mind a couple of days later, got my money refunded the same day even though they did the mot , that’s a difficult one though
There is no point in a 7 year warranty if it has so many caveats and exclusions that you find yourself not covered. This is entirely why I personally don't give any credibility to Kia's warranty.
I bought an 18 plate KIA from an independent dealer in June , with a faulty reverse camera. Within 1 month purchasing it I had the camera replaced under KIA warranty.
I have a 2013 Kia Rio purchased from new. Now on 78k and on original battery. Every Mot passed. I have only replaced tyres and brakes and regular 5k oil changes.
Kia battery warranty is usually 2 years plus with cars now they can see what caused it to fail like a light left on so could be something like that which isn’t a warranty defect
A deep discharge battery test would show that I think it depends on which quality battery is fitted Some have 5 years some have two I personally would just have a new battery fitted myself (5 year guarantee one) of a good brand
If that light wasn't on bud when you sold it and I think you'd have noticed or mot would it may be he's had the console out for that box you saw, maybe black box or an amp, thank connector wouldn't have come off.
@@ChopsGarage yes bud, wires would pull out before connector came off, tbh I'd have just done 30 days wtee on a 60 plate, tbh when I sell one that age it's rare people ask, your doing the right thing tho doing little jobs, think I'd have welded exhaust up on your ramps tho, full new system is a bit generous.
Why did that guy put a deposit down before test driving? Just messes everyone around. I have had people like this. Really irritating. Just a timewaster and no idea that the whole process costs time and money. I wouldn't give him his deposit back. Might make him think twice and not waste anyone else's time.
The Kia battery.50/50 goodwill.its a 3 year old battery and they have a habit of going bad after about that length of time. The Volvo no return of deposit.because he had second thoughts, Never buy under impolse . You go above and beyond to ensure the customer is 100 %happy . you have pride in you and your business.fantastic .
Hi James,I'd say the kia one is 💯 kia should be replacing that battery and if not a full refund should be offered and I mean you have just done a whole exhaust and spent 2 hours on the washer jet and handbrake on an old Honda but I suppose that's the difference between you and a main dealer,the volvo one is if the person has changed their mind then they should forfeit the deposit👍
As an avid car buyer i still can't believe that people pay a couple of grand for a car and expect it perfect.....it's like life nothings perfect if you want perfection buy new , but even that is not guaranted
Re that deposit, yes it's a funny one, can't believe a main dealer with a big margin on a car didn't put discs pads on prior, regarding the reason tho backing out of the sale because he didn't think (?) it wouldn't do 70 mpg, well how could he tell, tbh tho I'd just say you've wasted our time mate, here's your 500 quid, car should have been bang on tho before it went on the forecourt, I always run my cars for a good distance prior to putting them up for sale, then you know about the brakes, battery condition and stuff, saves loads of trouble.
@@ChopsGarage I can't get away with that, people just don't buy when they find an issue, from an advert it's like a one hit deal, they come and drive away, or delivery, it's rare I get a deposit on pending work, when the cars done and up for sale that's as far as im going.
I thought they were great cars , I was looking at getting one , I’m now having second thoughts, one chap told me at work that the electrical warranty is as good as it looks
It's a tricky one because a battery is classed as a consumable. However if I was a franchised dealer, I'd try and claim it back off the manufacturer, and if they declined it, I'd just do it off my own back to keep my customer happy. I mean what's the trade price on a decent battery? You can understand being difficult over a big claim, but a battery? WTF is wrong with these people
Second one i don’t feel he deserves his deposit back. At the end of the day he backed out of the deal because he changed his mind on the car. If they refund him then what was the point in the deposit?
Had a Hyundai with collapsed tail gate stuts declined due to being used too much. One lady owner who goes to Salisbury's on Friday's ! Another elderly man had his warranty claim denied by Kia when the cambelt snapped due to a failed water pump . He should have heard an unusual noise and stopped. Being hard of hearing is not excuse. Hyundai Kia warranty is useless.
If exhaust and windscreen washer pipe only issues on a Mark 2 Yaris 1.33 with the modified engine at this age, sounds like total luxury to me. Volvo V60 would do 30-45 mpg. Use the electric range it will do 70 mpg I don’t doubt. Considering dealer moving heaven and earth to get his business, the one selling the second car bet wouldn’t agree to all that. By time take the tyres and brakes off the profit, will have cost more than his lost deposit. They’re not a charity. Kind of car that had it been pre September wish I’d known about his query. I’d have had it instead.
@@ChopsGarage he agreed to buy it if the brakes were fixed, they were going to fix them. The issue he cancelled on was something he already highlighted before agreeing to buy it
its about the size of a credit card, and it is fitted to the battery terminal lol. its not an airplane styled black box if thats what you were thinking😆
My experience of the kia warranty is that its nowhere near the level they love to proclaim it to be. They try and sell it as a top notch fantastic warranty, but it's notoriously difficult to get them to take liability. Having claimed on a volvo, audi, porsche and even a Renault warranty. Kia have been easily the worst, they act like a budget brand whilst trying to up their retail prices.
Yup, sorry but I think the guy who paid the £500 deposit has lost his deposit or at the very least a “fair” proportion of it. That’s what deposits are for!!!! Don’t like it or not 100% sure? Then don’t put any money down, it’s that simple. Keep up the great vids 😊
Battery should have been fixed by KIA no questions asked, as should the deposit have been paid back, it's not worth the bad review which can destroy a business.
Brakes were agreed to be done yes not intially but never the less they agreed all terms so long and short the 500 sadly should not be refunded dealer done there side of deal client just changed there mind and this is why the 500 should be charged for this exact reason.
I recently bought a focus. It came with an AA check so you would think it would be ok The dealer I bought it from offered a test drive but the cars range indicated 7 miles. I asked for it to be fuelled but they refused so I only had a 2 mile test drive at no more than 30 mph but because of the AA report thought everything must be fine. On the drive home the car pulled to the right. I had this checked and the tracking was a long way out causing the tyre to wear uneven. The dealer refunded the cost of the tracking but refused the cost of the tyre stating it was inspected by the AA so therefore must be fine. They refused to take the car back as they framed this not a fault So in the first week had spent over £400 getting the car serviced and checked over plus the costs of the tyres. Would not recommend them to anyone. You go above and beyond what you need to do and I would have bought your 2 series if you were closer. Keep up the good work James.
Have you not got any right to raise a complaint with the AA? Quite a few dealers are now getting these reports carried out and published with the advert for the vehicle. The ones I've seen along with the multi-point checks, detail the make, size and tread depth on all tyres along with a road test. If there's a fault with the car, then maybe contact them.
The problem with having a deal where the AA are doing hundreds of cars a month for a dealer they are not the independent association they claim as it’s big money. The drivers front tyre was at 4mm but only on the outside the inner was only just over minimum. If the car wasn’t significantly below cap I would have walked away.
@@douglasstarr5620... Agreed. There's a large 2nd hand car dealer that seems to mainly deal in higher mileage vehicles. They market all of their vehicles as being AA approved/inspected and publish the reports. All seem to pass with flying colours. Yet when you look on-line at the reviews of the dealer, there are a lot of unhappy people, with several having gone back to the AA to complain that a car with obvious faults has passed. Unfortunately the AA/RAC, etc market these tests as being peace of mind for prospective buyers of a car, who don't know what they're looking for me. However, I think it's now counterproductive. For me, I'm now avoiding cars where a dealer is proactively having all their cars AA inspected.
@@jakmx5 Agreed it’s probably the dealer I used. They take out all the mats then try to sell you a set for £199. The ceramic coating is another hard sell, wasted unless you machine the car first. Mine was at least £4.5 k under market which is why I went ahead and it got a full bill of health from the main dealer.
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On the second story, I'd say that's the buyers loss. He should have done more research on the model before putting down a deposit - it's not the specific car he's declining to buy but that model in general. Though maybe as a gesture of goodwill the dealer may want to let him transfer it to another vehicle they are selling
Very often on those small cheap cars there is a single washer pump and a shuttle value that switches front to rear. These shuttle values often get stuck particularly in hard water areas where lime scale can build up.
As a good will gesture (as long as they have not done any of the work requested) I think the dealer should should refund the £500 as the customer did state he was unsure about the car.
The battery issue really surprises me as I have dealt with KIA dealerships for many years and have always found them excellent with regard to warranty work. They should 100% replace that battery no questions asked.
Yes my local Kia said they would of supplied a battery no question
I've done the same, pulled out of a deal after paying the deposit. I wasn't expecting the deposit back as it wasn't any fault of the car, I just couldn't afford it. The Ford dealer as good faith gave me most of the deposit back which I thought was fair as they pulled the car off sale for 2 weeks so have the re-advertising fee plus the salespersons time with test driving etc. If the battery in the Kia went out within a month, they must have known it was weak. Sounds like they had been jumping the car to keep it going.
Moral of the story for any buyer, never leave a deposit that you arent prepared to lose.
Interesting stuff as always. In my corner of the woods, batteries are considered service items and are totally exempt from warranty - UK consumer laws seem more generous in this regard. The Volvo story is a tough one, after all the subscriber wanted to cancel the deal because he realised that model car was generally not his cup of tea, rather than anything being wrong with the particular example he put down his deposit on.
I have twice come across similar issues with washers in both cases it's been because of 'crud' in the washer bottle caused by people just putting water in with no washer additive, you then get mold in the tank and that blocks the pump/pipe or spray. I would always start at the washer bottle and work from there.
Another enjoyable and educational video. Every credit for sorting out the washer problem, it's nice to know some dealers look after their customers like you do. Well done!
Before i pulled all that trim out of the car with the failing rear washer I would have had a good look in the washer bottle. If it had been filled with plain water in the past, you get stuff growing in there that can slosh about and block the outlet.
Cure is to remove the bottle and use a bleach solution to kill the crud.
But how much is a Kia battery ? and was it a good battery which has a longer guarantee ? If a new one is £100 I would say just buy a new one as returning the car (valet and mileage cost could be over £100) .Doubt a washer jet will work to well in icy weather My honda when its very cold weather front pipes always freeze up even with 100% screenwash 🙂 washer bottle located in front of the front wheel
Great update James 🙏🙏👍👍Dont forget, only bad news spreads. So all the dealers who do a good job, day in day out never get the same publicity as those who leave problems unfixed.
The KIA & Hyundai manufacturers warranty on a 12v battery is only 24 months. However as you day it is a used car that has only just been purchased from a dealer so it is not the Manufacturer warranty its the dealers that has to cover it as he has only had the car a month. Worth noting Yuasa 12v batteries such as YBX5012 come with 5 years warranty
Usually when you leave a deposit with a business or a private seller it's to hold goods or items you have already seen/looked at and are happy to proceed with purchase when you return with the outstanding amount.
At the end of the day deposits are usually non refundable as its sort of gentleman's agreement you will purchase the item after you've had a test drive ect . Unfortunately he pulled out of the agreement and the seller was willing to do the appropriate work to the car for him .
James, you are still the most honest car dealer. Keep on dealing and filming. 👍👍👍👍
Many thanks
I'd like to share some positive warrenty work from a local dealership near me M53 Ford, the air con failed on my parents 2021 Puma Vignale MHEV, the guy who booked it in gave me some pointers to see if i could get it to kick in but it didnt, dropped it off and got informed updates that they had been in touch to ford technical for help, and then what they were going to try next, got the car back a few days later with ice cold AC, we dont think had been working correctly from new, so props to M53 Ford Ellesmere Port for being so good!
Thanks , good to share positive experiences
I think when customers say dealers don't prep them, they could be referring to the Car Supermarkets or the manufacturer dealers, such as F**d or N***an.
Personal experience with each type is the Car Supermarkets, I went to look at the cars and was told about a specific one which didn't actually exist and then they showed me another and it was extremely low on fuel and started missing a beat every so often and I wasn't allowed to test drive it but was asked if I was going to buy it!!!! They were being pushy and trying to get me to buy one but I have learned that if it's not the right one, I won't buy it. They reduced the price from £7999 to £5499 (various increments) and I thought, nope.
I went to a specific manufacturer and one car I was going to buy had an issue with the interior drivers sunvisor and that was the lights at the side of the mirrors in it were on permanently and caused it to be really hot (they sorted it out but I thought it would have been picked up beforehand) and one time we bought a brand new car and the car had lots of marks all over it, as though it hadn't been polished properly, so we drove the car out of the dealership (the first one of the day) and were disappointed that the car wasn't like new condition. Yes they sorted it out the week later but it wasn't good.
Therefore, I think that because you are doing such a fantastic job before selling and after, that is why people are looking at other dealers and when they're not going to the effort that you do, they will always compare you much more favourably :)
They likely will be returning his deposit for the Volvo... A main dealership won't keep someone's money from someone... The no reply is likely just a salesperson having days off or annual leave!
Yes I suspect it will be returned
Can't go wrong with a Chops video on a Sunday evening. Sit back and enjoy guys 👍🏼
lol, many thanks
How can a customer ask for the mpg on a hybrid? It is down to what journeys you are going to make in that car that will decide the MPG for the car.
Having dealt with Kia myself, I would say that while they bang on about how long the warranty is, they tend to be reluctant to actually fix things under it. That said, as a business you would expect a main dealer to want good customer relations and a new battery is not a big expense, so for that reason alone it would be odd to argue the toss over it.
My local Toyota dealer has always been pretty flexible to retain business and it's why I will go back to Toyota in the future because Kia dealers are shocking, not to mention bloody expensive.
Is there a chart for which car dealers are the worse over the best. My experience of Kia was dire.
I think it can depend on the dealer chain who own it. The two I have dealt with have been well polished but ultimately useless and very expensive. Kia have gone big on presentation but the substance of customer service is not there.@@mrfoameruk
I think the dealer (not the manufacturer) should replace the battery since it is likely they hadn't tested this prior to the sale and the battery was probably on its way out. I have had KIAs for years and during a service was told that the battery was on its way out though I hadn't had any issues. It was about five years old IIRC and I would never have dreamed of asking whether it was covered under warranty considering the expected life. I have claimed on other issues including rust perforation on my old Ceed, and have never had issues.
Had a Peugeot 306 and rear washer didn't work.pump was bi directional and pump was running ok in both directions but check valve was stuck.
i love Marakesh brown the mini looks good not marakesh but nice brown .i put an airline on my washer pipe at the front blew the crap out off it works good now .
Regarding the battery claim, I would have fitted a new battery foc and apologised, even on most of the stuff I sell 2-3k
Regarding the £500 deposit , I wouldn’t refund as it’s up to the customer to make sure the car he is purchasing suits his needs, otherwise what’s the point of a deposit, also this early in process why not leave , £200 deposit not £500 if unsure about your purchase
Another good video James. I had a similar issue with an intermittent rear washer on a hyundai- pipes were all good, turned out to be a fungi growing in the washer bottle blocking the gauge filter; had to clean bottle out with warm soapy water.
cheers
Not sure if it's a Kia/Hyundai dealer conspiracy with batteries...My old Mum has a 2019 ix20, she does about 2000 miles a year, battery failed after 18months. Dealer said you don't drive enough, we are not replacing it. 5year warranty did not help a jot.
Claim 1 - Fair for it to be denied as a warranty claim for the previous owner but unfair to be denied replacement for the new buyer. For the new buyer it wouldn’t necessarily be under the warranty but definitely so under the fit-for-purpose angle under the consumer rights act.
Claim 2 - I lean towards the dealer on this as they offered to do everything that the customer wanted but the customer decided that the XC60 wasn’t his cup of tea. In my mind he should have been certain about the model before putting down a holding deposit.
I think you should call you little chat part of the video Chops Kitchen lol would be funny theres always plenty of heat in the kitchen
🤣😂
I have a 2018 i30 with 22k on the clock. 1 month out of warranty, the nsf dip headlamp failed. Warranty rejected and a £900 + VAT charge (Led unit). The car was due a service, but due to there being a lack of technicians, it was delayed, and pushed it outside the warranty period. Absolutely no help and despite contacting Hyundai customer services and explaining my situation, still nothing. Not even a contribution. Never buy a Hyundai again.
My advise would be to buy a new battery and never use that dealer again. It's not worth losing sleep over a battery.
Lead acid batteries are strange animals, a cell can go down at any time ,so this garage could argue that it was not an exsistng fault when the car was sold. I have had a Kia Ceed for 13 years, the ECU failed 3 days before the 7 year warranty expired and the dealer replaced it without question.
yep battery can be perfect one day and dead as a dodo the next.
especially during a cold snap🌨️🌨️
Such matters as batteries fall into the dealer discretion grey area, but by the same token any dealer worth his salt would replace the battery without question. Kia themselves are normally pretty good. They replaced axle brackets free on my ten year old Sorrento and also replaced fuel tanks on old Sorrentos where the paint had dissolved and blocked filters. This battery is the dealers problem...either reject the car or go to trading standards.
on the v60 punter its very easy for me.the punter was a messer.....i think the dealer dodged a bullet as i reckon had the sale gone thru that customer would be back over n over for the slightest little thing 3 months 6 months later.....im with the dealer on this but id just refund the dep and get that punter off my radar.
fair enough
1st KIA subscribers tale is a genuine case, a battery on a £16k is a small price for a big slice of good will that may influence you back to that dealer in later years.
2nd one not as clear cut. I've had deposits left on cars twice and they've backed out.
Should have agreed that the brakes would be done before he left any cash as a deposit.
Change of mind doesn't entitle him to a deposit refund in my book
I would just buy a new battery. I would also take that time to upgrade the battery to a AGM battery. Batteries do not cost that much. You need to pick your battles. In my opinion it is not worth arguing with a dealer over a battery. I have bought lots of used cars from different dealers over the last 40 years and I have never went back to the dealer over a dead battery. I just see it as a excuse to upgrade the battery. Maybe my thinking is somewhat backwards but I pick my battles wisely. Maybe that is why the only dealer I buy my vehicles from always treat me fairly. The same thing happened when I bought my last vehicle. The battery went dead and could not be fixed. The dealer offered to put a new one in but I refused because I was upgrading it to a AMG battery. You can not expect a dealer to pay for a upgraded part. As far as how good dealers are James, just read the reviews. Where I live there are plenty of crappy dealers that only fix safety items if that.
From experience I completely disregard any so called warranty or guarantee why? Because every claim is judged as wear and tear, I bought a car and two months later head gasket went the garage said not covered. If buying a used car look for low mileage full service history general condition of interior and exterior of the car plus number of owners. And how much the car is.
Appears to be differences in what oem franchises honour when it comes to warranty items. I imagine it is due to workshop time and the variation of Joe public hourly rate and what the oem pays an hour. I'd being allocating my workshop to Joe public as the revenue is greater.
I've pressure washed bottles out, as screenwash goes to jelly, you should have cut it at the pump end tbh, I'd put a new pump in as it's probably weak, there only a few quid.
Think only dirt in pipe
@@ChopsGarage yes bud
I'm loving, "Tales from Cream Cake Corner"
The battery thing is silly. Why lose any future custom for such a trivial fix. I had a load of grief getting a turbo replaced, but at least that's an expensive part.
£500 was a way to big deposit to start with.
The dealers T&C's might shed some light on it.
If all else fails and he loses his deposit he should ask for a complete breakdown of any charges incurred by the dealer (my thought is if he had paid a £50 deposit and they kept it, then whats the other £450 for)
Well if they did not start they would not have any costs. That said the deposit is not there to cover costs its to commit to the sale and a penalty if you do not go ahead. A deposit would also mean other sales would be turned down.
I would say that the deposit is not refundable as they were going to complete the work he requested for the sale
Perhaps the trim was crimping the washer tube and when you moved it the pressure was released.
The Hyundai 12v battery from new is only warranted for 2 years so 3 years from Kia is goid.
I have a good friend who is a Kia Sales Manager and he told me when the workshop calls him with any 12v battery issue that he has recently sold, he gives the approval instantly (he pays from the sales account) as he doesn't want the hassle and to give good customer service for future repeat business.
Yes my local Kia chap said the same
@@ChopsGarage The problem is they must use an expensive Hyundai/Kia Delkor battery instead of a cheaper compatible that we would buy. Example My Hyundai Ioniq electric 38kWh Delkor 12v battery is nearly £200 (non stop start being electric car) and a Yuasa YBX5056 is ~£60 delivered with a 5 year warranty. The Hyundai Group Delkor batteries are very prone to failure.
It is a tough one. If the garage had done all the work then yeah he loses his deposit.
But if the garage hadn't done the work, but would have done it as a condition of sale, then he should have part of the deposit for administration etc. Doesn't putting down a deposit mean your intention is to buy it, not to reserve it so nobody else can buy it?
The guy did say though that if someone came along and wanted to buy it while he was out test driving then to go ahead and sell it to them. That tells me he wasn't really that interested in buying the car so was going to look for reasons not to and to use the test drive of the other one as the excuse.
But what would have happened if the garage did sell it to someone else like the guy told them to? Could the guy take them to court because he had already paid a deposit so therefore under contract kind of thing to sell it to him? Some people might intentionally go around putting deposits down, tell the garage to sell it to someone else and then deny they told them to sell it and then sue them for it.
the law needs to be simplified
deposits should be time based.
at £2 an hour
so £50 quid gets you roughly 24hrs holding time
£100 quid 2 days etc..
loosing £500 for essentially a test drive is just criminal.
especially as the dealer will go on to sell the car either way.
as for the battery, customer could have had a replacement from the Aa on the spot for £120.
its a used car, including everything that comes with it lol
anything you can grab from halfords isnt a warranty issue.
the line has to be drawn
goodwill is very much optional on this one, 50/50 split at best.
Original batteries these days are not up to the job! My i10 battery was crap Since replacing it with a super heavy duty one my heated rear window actually works!
Millions of cars out there, why on earth leave a deposit for a car you aren't 100% satisfied with 🤦
Kia should be replacing that battery the volo is a tricky one can see both sides of the situation
Once you've handed a deposit it becomes a binding contract of intent to purchase at an agreed price. If you change your mind then you forfeit the deposit as compensation.
The battery situation should never become a problem, I would expect any dealer and no matter what you paid for the car to replace a battery if it failed within a month, I expect that the alternator is on the way out as well.
cheers
With the Volvo, it depends on whether they missed a potential sale while it was on hold. But, good will says that they should refund it, there wasn't much cost on the dealer as they would have had to have it inspected regardless.
He should get the deposit back in full, unless he sighned something indciating its non/part refundable.
Run the compressor air line down the hose, that should clear it, another great video 📹 👍
Thanks for the tip
I did the same thing was asked to leave £250 deposit, I agreed on the understanding they would put a fresh Mot on the car , they did but I changed my mind a couple of days later, got my money refunded the same day even though they did the mot , that’s a difficult one though
There is no point in a 7 year warranty if it has so many caveats and exclusions that you find yourself not covered. This is entirely why I personally don't give any credibility to Kia's warranty.
Our experience is totally different to yours. If a dealer does warranty work, they charge the manufacturer so it’s no skin off their nose.
Kia warranty is totally hopeless. Apparently in out case a wheel is an external component that rotates. Genius statement from warranty admin.
I bought an 18 plate KIA from an independent dealer in June , with a faulty reverse camera. Within 1 month purchasing it I had the camera replaced under KIA warranty.
I have a 2013 Kia Rio purchased from new. Now on 78k and on original battery. Every Mot passed. I have only replaced tyres and brakes and regular 5k oil changes.
Kia battery warranty is usually 2 years plus with cars now they can see what caused it to fail like a light left on so could be something like that which isn’t a warranty defect
Surely leaving a light on would discharge the battery not cause it to fail.
A deep discharge battery test would show that I think it depends on which quality battery is fitted Some have 5 years some have two I personally would just have a new battery fitted myself (5 year guarantee one) of a good brand
If that light wasn't on bud when you sold it and I think you'd have noticed or mot would it may be he's had the console out for that box you saw, maybe black box or an amp, thank connector wouldn't have come off.
Yes connector would not fall off, yes someone been messing I think
@@ChopsGarage yes bud, wires would pull out before connector came off, tbh I'd have just done 30 days wtee on a 60 plate, tbh when I sell one that age it's rare people ask, your doing the right thing tho doing little jobs, think I'd have welded exhaust up on your ramps tho, full new system is a bit generous.
Why did that guy put a deposit down before test driving? Just messes everyone around. I have had people like this. Really irritating. Just a timewaster and no idea that the whole process costs time and money. I wouldn't give him his deposit back. Might make him think twice and not waste anyone else's time.
Batteries are strange items ... Hyundai i10.. ...60k. car not driven every day....new battery at 11yrs....now thats value😊
Ideal
The Kia battery.50/50 goodwill.its a 3 year old battery and they have a habit of going bad after about that length of time.
The Volvo no return of deposit.because he had second thoughts, Never buy under impolse .
You go above and beyond to ensure the customer is 100 %happy . you have pride in you and your business.fantastic .
Many thanks
So the Kia 7year or 100000 mile warranty doesn't include the battery then ??
Seemingly the warranty on electric parts is a bit vague,I was told this the other month from a work colleague
Hi James,I'd say the kia one is 💯 kia should be replacing that battery and if not a full refund should be offered and I mean you have just done a whole exhaust and spent 2 hours on the washer jet and handbrake on an old Honda but I suppose that's the difference between you and a main dealer,the volvo one is if the person has changed their mind then they should forfeit the deposit👍
Garages never charge half a hours Labor. Even if it takes 15 mins to fix they are definitely charging you the hour.
As an avid car buyer i still can't believe that people pay a couple of grand for a car and expect it perfect.....it's like life nothings perfect if you want perfection buy new , but even that is not guaranted
I think its a case of well off person spends 50k wants it to be perfect but then not so well off £5k is like 50k to them and don't lower expectations
In my experience warranty’s don’t include batteries,tyres And wipers,even on new cars.
Last new car, it was wipers 1 year, battery 3 years, a Hyundai.
Re that deposit, yes it's a funny one, can't believe a main dealer with a big margin on a car didn't put discs pads on prior, regarding the reason tho backing out of the sale because he didn't think (?) it wouldn't do 70 mpg, well how could he tell, tbh tho I'd just say you've wasted our time mate, here's your 500 quid, car should have been bang on tho before it went on the forecourt, I always run my cars for a good distance prior to putting them up for sale, then you know about the brakes, battery condition and stuff, saves loads of trouble.
They valet and stick em out, spend when sold
@@ChopsGarage I can't get away with that, people just don't buy when they find an issue, from an advert it's like a one hit deal, they come and drive away, or delivery, it's rare I get a deposit on pending work, when the cars done and up for sale that's as far as im going.
I thought they were great cars , I was looking at getting one , I’m now having second thoughts, one chap told me at work that the electrical warranty is as good as it looks
It's a tricky one because a battery is classed as a consumable. However if I was a franchised dealer, I'd try and claim it back off the manufacturer, and if they declined it, I'd just do it off my own back to keep my customer happy. I mean what's the trade price on a decent battery? You can understand being difficult over a big claim, but a battery? WTF is wrong with these people
That’s why you never leave a large deposit
Second one i don’t feel he deserves his deposit back. At the end of the day he backed out of the deal because he changed his mind on the car. If they refund him then what was the point in the deposit?
Have we found the only honest car dealer in the country. 👍😊
I don't think the only, as if we are logical about it, if I were there simply would not be dealerships
Merry Christmas pal hope you have a good one
Great video and content. Keep the videos coming. You really do look after your customers.
Many thanks
nice one james, you always go above and beyond :-) i wonder if it was due to the frost that the rear washer is intermittant?
Could be
@@ChopsGarageI keep telling you to check the weather forecast mate, you came to grief with that storm a few mths ago, ha, ha.
Why not call it CHOPS CORNER
Had a Hyundai with collapsed tail gate stuts declined due to being used too much. One lady owner who goes to Salisbury's on Friday's ! Another elderly man had his warranty claim denied by Kia when the cambelt snapped due to a failed water pump . He should have heard an unusual noise and stopped. Being hard of hearing is not excuse. Hyundai Kia warranty is useless.
On the Kia...buy a bloody battery......if you're happy with the car....
Did he sign any paperwork though , I didn’t and I think that’s why I got my money back
If exhaust and windscreen washer pipe only issues on a Mark 2 Yaris 1.33 with the modified engine at this age, sounds like total luxury to me.
Volvo V60 would do 30-45 mpg. Use the electric range it will do 70 mpg I don’t doubt. Considering dealer moving heaven and earth to get his business, the one selling the second car bet wouldn’t agree to all that. By time take the tyres and brakes off the profit, will have cost more than his lost deposit. They’re not a charity. Kind of car that had it been pre September wish I’d known about his query. I’d have had it instead.
Well the prices on that stuff is dropping fast
Fair play james sorting the car with 101 000 miles out strait away u're a fair car trader
Many thanks
Deposit lost, as deal was not broken. Customer changed mind
Tough line drawn hey
@@ChopsGarage he agreed to buy it if the brakes were fixed, they were going to fix them. The issue he cancelled on was something he already highlighted before agreeing to buy it
Could that car with faulty handbrake light have been caused by whoever fitted that black box device for the young. driver
its about the size of a credit card,
and it is fitted to the battery terminal lol.
its not an airplane styled black box if thats what you were thinking😆
As I mentioned in a previous video, only a fool would leave a deposit
Washer bottle wasn't frozen was it ?? - Great video's by the way :)
Many thanks!
My experience of the kia warranty is that its nowhere near the level they love to proclaim it to be.
They try and sell it as a top notch fantastic warranty, but it's notoriously difficult to get them to take liability.
Having claimed on a volvo, audi, porsche and even a Renault warranty. Kia have been easily the worst, they act like a budget brand whilst trying to up their retail prices.
Sorry also Ford, easy to deal with from the one claim I made.
Interesting
2nd Kia, as I mentioned previously, only a fool would leave a deposit
Yup, sorry but I think the guy who paid the £500 deposit has lost his deposit or at the very least a “fair” proportion of it. That’s what deposits are for!!!! Don’t like it or not 100% sure? Then don’t put any money down, it’s that simple. Keep up the great vids 😊
Battery should have been fixed by KIA no questions asked, as should the deposit have been paid back, it's not worth the bad review which can destroy a business.
Brakes were agreed to be done yes not intially but never the less they agreed all terms so long and short the 500 sadly should not be refunded dealer done there side of deal client just changed there mind and this is why the 500 should be charged for this exact reason.
Must be Sunday 👍
What the hell has VOLVO got to do with KIA ??? Guy sounds like a see you next Tuesday. But with that said he should always get his deposit back
From a customers point of view, l would expect my money back. The moral of the story have an independent vehicle inspection
But car then reject straight after
Here we go again 👍
lol, cheers
What the hell do people expect with a £3000 car....,?
100% warranty on every item bud for first year and for it to never have any issue for 2 years after lol
cupcakes in the glovebox, unlimited tyres and a 24hr roadside concierge 😂
Id be checking the pump first mate, oh I see you are, ha, ha.
lol
Kia don’t seem to do a good health check b4 they let cars go out 🚙…. Let alone their reputation poor
I wish you lived in the US selling cars good job i like way you do business on your car 😊 United States need to learn from you Guess🔧⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Many thanks
Another good video James 🚗🚙🚘👍👍⭐️⭐️⭐️👏👏👏👏
I recently bought a focus. It came with an AA check so you would think it would be ok The dealer I bought it from offered a test drive but the cars range indicated 7 miles. I asked for it to be fuelled but they refused so I only had a 2 mile test drive at no more than 30 mph but because of the AA report thought everything must be fine. On the drive home the car pulled to the right. I had this checked and the tracking was a long way out causing the tyre to wear uneven. The dealer refunded the cost of the tracking but refused the cost of the tyre stating it was inspected by the AA so therefore must be fine. They refused to take the car back as they framed this not a fault So in the first week had spent over £400 getting the car serviced and checked over plus the costs of the tyres. Would not recommend them to anyone. You go above and beyond what you need to do and I would have bought your 2 series if you were closer. Keep up the good work James.
Many thanks
Have you not got any right to raise a complaint with the AA? Quite a few dealers are now getting these reports carried out and published with the advert for the vehicle. The ones I've seen along with the multi-point checks, detail the make, size and tread depth on all tyres along with a road test. If there's a fault with the car, then maybe contact them.
The problem with having a deal where the AA are doing hundreds of cars a month for a dealer they are not the independent association they claim as it’s big money. The drivers front tyre was at 4mm but only on the outside the inner was only just over minimum. If the car wasn’t significantly below cap I would have walked away.
@@douglasstarr5620... Agreed. There's a large 2nd hand car dealer that seems to mainly deal in higher mileage vehicles. They market all of their vehicles as being AA approved/inspected and publish the reports. All seem to pass with flying colours. Yet when you look on-line at the reviews of the dealer, there are a lot of unhappy people, with several having gone back to the AA to complain that a car with obvious faults has passed. Unfortunately the AA/RAC, etc market these tests as being peace of mind for prospective buyers of a car, who don't know what they're looking for me. However, I think it's now counterproductive. For me, I'm now avoiding cars where a dealer is proactively having all their cars AA inspected.
@@jakmx5 Agreed it’s probably the dealer I used. They take out all the mats then try to sell you a set for £199. The ceramic coating is another hard sell, wasted unless you machine the car first. Mine was at least £4.5 k under market which is why I went ahead and it got a full bill of health from the main dealer.