10 Communication Tips to be perceived more SENIOR at Work
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- เผยแพร่เมื่อ 1 มิ.ย. 2024
- Do you want to be perceived as more senior at work? In this video I am sharing 10 communication tips to be perceived more senior at work, in professional services, consulting and industry. Based on my experience as a former McKinsey consultant, I share key communication tips to make you successful in your career working at McKinsey, BCG, Bain, Big 4 or any other firm. Learn about effective communication in the workplace to become an assertive communicator. I will help you to improve your communication skills at work in English with my communication tips.
Chapters
00:00 Ask questions without being ignorant
01:06 Prioritize tasks like a leader
01:48 End your sentences the right way
02:48 Ask for help like a senior
03:27 Questions that make you more senior
04:30 Making your team shine
05:32 Praise your team like a boss
06:22 How to communicate proactively
07:04 Apply the Rule of 3
07:55 Leverage silence and breaks
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1. “What does A means to you?”
2. “Could you please help me reprioritize my task?”
3. End the sentence in a low tone of voice
4. Explain everything in 3 main points
5. “Thank you for your leadership”
6. “I’d really appreciate your insights in shaping the approach”
7. Ask questions on Organization and Team Leadership: “Do we have the right capabilities?”
8. Making your team shine by giving them more air time, delegate your team to present
Ganz ehrlich, vielen Dank für deine tolle Arbeit Heinrich. Du weißt nicht wie sehr du insbesondere Menschen aus Bildungsfernen Schichten bzw. Bildungsaufsteigern hilfst. Dank deiner Videos können einerseits Informationsasymmetrien abgebaut werden und vor allem Zugang (berufliches) Wissen gewährleistet werden, dass "normalerweise" mit sozioökonomischen Barrieren verbunden ist. Vielen Dank!:-)
Freut mich sehr, dass die Tips hilfreich sind! Danke dir für den lieben Kommentar! LG, Heinrich
Thanks for these tips. I'd say perception is arguably more important than actual competence in getting promoted at work. You're doing a great service teaching noob fresh grads these unspoken tricks of the trade for the working world.
Yes, as the old saying goes - "perception is reality" :) Thank you for watching! Best, Heinrich
Almost right.
Perception is certainly important, but it only becomes so when your foundations are solid.
Two steps:
1) Get the basics right.
2) Focus on perception and practice your soft skills.
If you skip either of them, somebody who didn't will jump ahead of you.
Another important point: Strategically comb your chest hair up and out of your shirt to assert dominance.
Aaaaaaah
Great stuff as always, Heinrich. Appreciate you!
Very, very helpful Heinrich, thank you. Being able to influence others in the way we communicate is so important to finding our way to lead - even without senior status!
Fully agree! Thanks for the comment James! Best, H
Really appreciated the video, it really helps us on the journey 🙌
These are great tips for clear and engaging communication in general. I'm not a big fan of the implication that you have to fake it till you make it as a junior. Everyone has to start somewhere. Just embrace it. Be a junior until one day you are not. Don't feel like you need to conceal your every doubt and insecurity and act like you are bullet proof and know everything. Be authentic and try not to fall victim to impostor syndrome. It can be extremely stressful. Speaking from experience. You will be better off for it in the long run.
It is how you build client trust and loyalty - being authentic.
Love the one about asking about capabilities
4:30 I hit the like button as commanded! 🫡
Thanks, appreciate the support! :)
Thank you Heinrich, for your leadership ;)
Deine Videos geben einen so großen Mehrwert, vielen Dank
Das freut mich sehr, vielen Dank dir Felix! LG, Heinrich
Excellent video and tips Heinrich once more. I have a decade of consulting experience and I took so much from this video. Well done.
Super kind of you - thanks for your comment and for watching! Best, Heinrich
Your advices are beyond excellent ; there is so much value in your videos. Thank you
Super happy to hear that - thank you!
You won't find things like this in most textbooks. I really appreciate this kind of content.
Very happy to hear that - thanks for your comment! Best, H
This is good stuff and agree completely, especially #9, the power of three.
I always appreciate someone's leadership capabilities in a meeting where they layout the structure or goals of the meeting and how they plan to accomplish it, then pause... and then ask if someone had a better suggestion on structure. This bring the entire meeting in focus from the get go.
Makes sense - thanks for sharing your insights! Best, Heinrich
Great stuff Heinrich! I am not a junior anymore, still I learned a lot from this video. Thank you. Ludovic
Thank you Ludovic, very happy to hear it is helpful! Best, Heinrich
Hi Heinrich, thanks a lot for your great content! 6:55 - I love this tip, could you also advise on how best to communicate the lowlights of the week without looking complaining or weak?
In one of your videos you recommended not to share bad news/failures in written form, and instead discuss it verbally
Love it, can't wait for next week already.
Happy to hear that - lots of success to you! Best, Heinrich
Thank you very much Heinrich.
Appreciate it, thank YOU for watching! Best, H
This is a great video, honestly great tips for a junior level stepping into a leadership role. Thanks buddy!
Glad to hear it is helpful - thanks Alex! Best, Heinrich
Hello Heinrich, thank you very much for all these information you released in your videos. I passed my interviews and case studies thanks to your tips on the MECE principles and Top Down communication approach. Now I got a job offer at a Big 4 company !
Edit : typos
Hi man, super happy to hear the videos have been helpful. CONGRATS to your job, wishing you a great start! Best, Heinrich
Me too, I have been listening to all your tips and I got my current job, based on your advice.
@@clinomaniaciznogood4247 super happy to hear that, thanks for letting me know!
Thanks Heinrich!
Pleasure is mine, thanks for watching Javi! Best, H
Extremely helpful - thank you very much!
Happy to hear that, thanks Florian! Best, Heinrich
Wow - what a quality video. Will rewatch. Thanks.
Super happy to hear that - thank you! Best, H
Thank you for the tips Heinrich!👍
Sure, thanks for watching. Appreciate it! Best, Heinrich
9 minutes filled with a wealth of knowledge applicable to every member of an organization. Thanks for the insights.
Happy to hear it is helpful! :) Best, Heinrich
thank you!
Excellent practical advice. Thanks for sharing.
Thanks Imran, appreciate the comment! Best, H
Thank you. Great tips!
Thanks for watching and your comment Marivone, appreciate it! Best, Heinrich
Thank you Heinrich, for the multiple valuable insights. Cheers from Belgium.
Happy to hear it is helpful! :) Best, Heinrich
Really good tips brother, subscribed.
Thanks Rohan, much appreciated. Hope you enjoy the other videos as well! Best, Heinrich
Very good tips.
Tips are really helpful, thanks!
Appreciate it, thank you!
Great video!
Thanks, you have helped me to succeed in my career!
Happy to hear that - appreciate it! Best, Heinrich
Number 1 advise could also expose your lack of knowledge if there is typical perception of the term or you get a counter question of how you percieve the topic
These are top notch tips!
Happy to hear it is helpful! :) Best, Heinrich
Thank you so much for this
Thank YOU for watching Neliswa! Best, Heinrich
Wow thank you for this 👏🏿
Happy to hear it is helpful - thanks for watching Sinethemba! Best, Heinrich
I find this kind of advice invaluable. It was one of the main reasons I subscribed to your channel at the beginning, or more specifically how I found your content. I am a Software Developer but I moved into a technical consulting position and during this transition there was very little training on what actually differentiates a consultant. My gut feeling is that it is all about communication, and since I am such an introvert and lack confidence or at least suffer somewhat with anxiety, this is my pain point. I would really appreciate to know if you are planning to release a full course on this kind of knowledge. At some consulting firms it seems there is a greater emphasis put on this onboarding phase in order to pass on these fundamental but very important skills. I recommend this book either way: Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty.
I am also the same situation. Can you help me ? How did you overcome this situation ?
You're a KING
Thanks for your kind comment - much appreciated!! Best, H
Thank you heinrich
Thank YOU for watching Ryan, appreciate it! Best, Heinrich
Some tips really resonates with culture at P&G.
Thanks for sharing your experience! Best, H
Hey Hendrich, thanks for this lovely video! Possible to advice us on workplace politics as well? Eg. How to not attract jealousy from bosses/colleagues due to own accomplishments, etc.?
Hi, thanks for the suggestion! Yes, office politics definitely also an important topic, will do more on this in the future! Best, H
Hi heinrich hope you are doing well. Very informative and helpful. Watching from Dhaka, 🇧🇩 Bangladesh.
Thank you - greetings from Munich to Dhaka! :) Best, H
Thankyou Heinrich for another informative video. Good points!Constantly ending sentences on an 'up' (I think its referred to as upspeak?) is not just making you sound less authoritative, I personally find it incredibly tiring to listen to and it sometimes sounds to me like someone is scratching a blackboard. You never know what is an actual question or just a statement made to sound like a question due to the tone of the sentence. Maybe this is just me but it really, really, drives me mad.
Agree - thanks for sharing your insights!
Bravo
Thanks for watching!
These were very informative Heinrich, thanks for these. I have seen about half of these before in other leadership and speaker trainings I have had throughout my career. What I was wondering (and what I thought the focus of the video was when I read the title), which one of these tips are geared toward communicating with clients? I can see these tips can be broken down into speaking with peers/subordinates, internal leadership, and clients (see what I did there!). While I acknowledge these tips are not mutually exclusive to each other, I am interested in developing my communication more with clients. Thanks.
Hi, thanks for the comment! Yes agree that many of the tips will be relevant in several situations. E.g., the one on leadership, you can also praise your clients in such a way. Same thing is true for the tip on focusing on organizational and team leadership questions! Best, Heinrich
Commenting for algorithm. But seriously, this was quite helpful. It's all about framing.
Super happy to hear that - appreciate your comment! Best, Heinrich
Good tips. Number 3 is what's called an upward inflection, common in certain countries, like Australia. Like it or not, it's becoming a normal thing.
Thanks for sharing Tony!
Thank you for your leadership on this initiative. When we can enjoy your books?
;) stay tuned! Best, Heinrich
Hi! I am 21 years, and my bachelor's was in Marketing Management (average of 17,2/20). Currently, I am taking a master's in management (average of 17/20) at a top university in Portugal while working as a junior strategy and marketing consultant.
During the last year, I have thought about getting closer to business management rather than marketing because nowadays people just associate this area of expertise with communications and I prefer to look to a business in general, identify problems and bring solutions. However, I do not have a good numerical background (e.g accounting, finance etc)., I normally work more with business models, qualitative research (interviews), market analysis, target definition, goal settings...
That being said, knowing the type of roles and tasks there are at McKinsey, do you think it would be a space for a profile like me to get in?
Great Video Heinrich, i personally would add: Take responsibility for things that went wrong. If something went wrong ask: That was my mistake, how can i provide preciser information for the following task for example...
Agree, thanks! Best, Heinrich
Don´t ask if you know you will not like the answer.
If you have a hunch what a superior might reply to a question but since it was not yet askes it is not yet out in the open, just don´t ask in the first place. Nothing is won by that.
He who asks will get many replies.
Meaning if you are involving too many people in the same issue you might get confused. Better to just ask 1 that you trust and then proceed.
Hi Carl, absolutely agree. Sometimes NOT asking for permission is the way to go :) Thanks for your input! Best, Heinrich
thanks for sharing these tips ! i have a problem with ending sentences w/o sounding high pitch - but how do you also not sound monotone when you end your sentence? b/c you mentioned to lower your voice
Definitely fair game to very your intonation a bit. You can do more things beyond ending on a high or low pitch. Best, Heinrich
I agree on that the rising intonation thing is annoying but I feel uncomfortable to tell people they should not talk in the way that is authentic to them.
The partner I'm currently working with breaks into long silences. I think I'm going to long silence him back!
Beat him with his own weapons! :) Best, Heinrich
Is the mgmt consulting market getting cold due to inflation? I think clients might not want to engage consultants for mgmt project that much due to their increased cost on business operations. This is a myth I always have when deciding to transfer to be to be onnmgmt consulting side
0:35 ask question without being ignorant.
I don't know this --> what does this expression to you, what does you understand with this term?
1:15 prioritize tasks like a leader.
I have too many things to do --> sure, let's look into it together and can you please help me reprioritize my tasks for the rest of the day?
1:55 end your sentences the right way
instead, go down with pitch of your voice.
3:00 ask for help like a senior
I don't know how to do this --> appreciate your insights in shaping the approach.
3:30 question that makes you more senior
focus on organization and team leadership question, juniors in the meeting often very much focus on tasks, responsibilities, things that need to get done.
3.54 make sure that the team is set up for success.
do we have the right capabilities on the team, is this person able to lead the project in the right way, can this person can lead and supervise this more junior colleagues, are we working together with the right clients?
4:40 make your team shine.
5:45 praise people like a boss: from a great work to thank you for your leadership
6:30 how to communicate proactively
mostly juniors are not communicate that much --> leverage End of Week emails with 3 things: 1. highlight of last week, 2. lowlight of last week. 3. prioritze for the next week. share your thought and be transparent.
7:30 leverage the rule of 3:
8:00 leverage silence and breaks,
Hmmm. Bosses who never present and always ask their reports to do it....what do we do here ?
This is like a career cheatcode
Happy to hear it is helpful! :) Best, Heinrich
I am looking for a small consulting firm who would allow me operate autonomously under its name ?! Can you help ?
Hi, do not know a smaller firm I would be able to recommend, but as a Partner of the larger firms you can usually act quite autonomously (assuming you are able to generate new business)!
@@FirmLearning Obviously McKinsey doean't need me...However a small consulting maybe interested with few staff members ! Where to find it ?! It is like looking for a needle in a stack of hey !
Which consulting firm did he work for? BCG?
;) Thanks for watching Kelvin! Best, H
@@FirmLearning love your content!
Heinrich, while a finer detail, if you are working for a multinational firm, English competency matters. The better the reputation of the firm, the more this counts. The quality of your work can be reduced if your audience is distracted by a very strong accent or consistent grammatical errors. This is very difficult to overcome, and despite fluency in other languages I still do weekly conversation courses to reduce my accent. It's tedious and unfortunate that this is important, but makes your communication more effective.
Some of these are straight up dishonest. Better to accurately signal your level of knowledge instead of pretending that you know more than you do. If this is the culture in consulting, I’m glad that I’m a software engineer.
Definitely do not want to encourage dishonesty, thanks for your comment!
Congratulations for being a software engineer. You are building real stuff that matters instead of tons of useless powerpoint slides as a consultant.
Point 3 super annoying-I had an half hour session that went like that, didn't learn anything just listening for her to end the sentence on high pitch
Great video overall but I disagree with ending a sentence with an upward inflection. This implies a question, right? As if you need reassurance, right? Maddening. I would never hire someone who spoke like that.