We Sold 300 Cutting Boards, But Our Tools Couldn't Handle It...
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- เผยแพร่เมื่อ 20 พ.ค. 2024
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00:00 Intro
00:13 Building Over 100 Charcuterie Boards we sold
05:16 Our Drum Sander BROKE!
07:18 Building 200 Cutting Boards we sold
09:11 After 3 weeks, the Replacement Part Never Came...
12:00 Installing the Part
14:48 Finishing all 300 cutting boards and charcuterie boards
16:42 Why we NEED to price our boards high
19:57 We're so Grateful!
Fan Mail:
Jennie and Davis
8524 Hwy 6 N
Box 533
Houston, TX 77095
Find us on IG:
/ jennieanddavis
Our Blog:
www.jennieanddavis.com/blog
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Those sanders are not backordered, Rockler in Spring has them in stock. 16-32 and 19-38 models.
Great video thanks for sharing. Ya it sucks these days that companies just don’t care about their customers 😢😢 glad you got your part and got everything done.
Great video as always. It does make me nervous when I see you wearing gloves around power tools...
I came to say the same thing.
Me too
Me three. Unfortunately not the first time I've seen a bad safety practice by Jennie and Davis.
I'll also say that, as someone who recently edge-jointed something like 300 boards in a day, the volume eventually gets to a point where you have to outweigh the potential risk versus the guarantee of splinters and cuts. Breaking down 17 sheets of plywood into small drawers the day before (also without gloves) left my hands looking like I'd played catch with a cactus.
Me too. It's part of the reason I lost part of a finger (neglected to take them off before using a table saw).
This was a great video and inspires me to get back in my shop and make something. Great to see you both back on the shop. Than you both
What kind over mat are you using when sanding? (the yellow one underneath) I've been struggling to find the right one for a while now
Yes! The good old videos are back!!!
I always struggle to understand why you make individual boards instead of one long length of board, and then chop it up.
I think there is less warping and twisting with smaller boards and better glue ups from my experience. I have built table tops and benches but I have never built cutting boards.
Brother if you are serious at all you need a wide belt sander. The drum sander is for small jobs and hobbyists
are there sparks (15.24) when using the badsaw? Seems like a little tuning is needed. Speed when producing large batches is nice but this might be a little to extreme in my opinon.
Nice to see the process of developing more a efficient workflow!
actually i liked this video much more as the last like 10 vids of yours. finally some working and insides while working. wish you all the best. best regards from germany.
The same thing, kinda, happened to me earlier this month. Long story short, I didn’t mind paying full price for the product I ordered, but you’re 100% correct if you thought I got 100% of my delivery cost refunded because the product didn’t arrive anywhere close to on schedule.
does it make sense for you to have some kind of backup? either another workshop that can lend you some hours on their tool, or some other tool that would do a better job than a hand sander, but not be full price?
Listening to your customer service story.. I feel your pain.
I feel you on the customer service or lack there of. A few years ago I ordered a tool chest from Sears that shipped out of Canada to my house instead of shipping it to the store. They gave me no update for 3 weeks and they said shipping was delayed and gave me $100 compensation. Upon arrival, the chest was heavily damaged. By the time it was returned, that model was discontinued and I was forced to order the newer, more expensive model. After negotiation, the customer service department gave me 25% off. In the end Sears did the right thing. Hopefully, Latuda will step up too.
The British phrase "All your eggs in one basket" comes to mind. Do you have the same saying? Anyway, you have reached the stage where you seriously need to do a little bit of risk analysis. That, by the way is typical British understatement. You need to do a lot of risk analysis. 😀
This is one critical failure point, are there more in your process? You are obviously going to need to purchase a second drum sander and may also need to double up on any other equipment that is on that critical list.
The cost of doing business once you reach a certain level of orders. Congratulations for reaching that point.
I used to have that sander too. I just checked and their customer service number is clearly listed on their website. I’ve heard complaints about their customer service, but no need to exaggerate it.
Older machines can be difficult to repair. sometimes repalce too. glad yours is fixed. missed the build challenge again LOL. I'll make something from the boxes I have from the past and make a video all the same. some super cools wood bits in the "scrap boxes.
Enjoy the content… I will say those plastic push sticks are notoriously dangerous as I have seen them “explode” when they touch the blade. Recommend using wooden push stick… just trying to help! Keep up the hard work!
In the market for a drum sander - thank you for the info!
What is the filler you used and was it applied with a glue gun?
Love your guys videos! Don’t take this as being negative…..there are a number of minor tweaks to your build process that would save you tons of time and effort. Would love to share them with you.
A drum sander is next on my list to purchase,is that a laguna? So I can avoid it.
What is the songs name while you was sanding the chopping board
I just bought something from a Mom and Pop company over a much larger, and longer in business, company due to a higher customer care rating. They even took the time to make sure I got the best fit for MY needs. Price was minutely higher.
I have a sawmill and have some duplicate equipment and it helps when things break
I once had to get a part for my wood lathe, but I didn't know what part I needed so I contacted the maker of the lathe, and they told me a part but it ended up being the wrong one. So I contacted them back and they sent me the right part free of charge and let me keep the part I didn't need. 😊
Where do you sell your boards? Do you have a website? Also love your videos.
So priced high boards but no water pop there gonna go fuzzy and the price the stud stack wow 😲😲
I have one of them thickness sanders. It bearly gets the jod dun. With your volume u should look into a timesaver. Yes costly but cuts labor down by 90%.
By cutting labor down 90% would you say that machine is a time saver?
These folks are learning and improving. I gotta say they are good at marketing, obviously.
Wow! That was fast. Sold out.
You guys should look into a sliding panel saw, can easily crosscut all your stock you currently cut with the mitre saw.
Can "joint" the boards for glue ups.
once glued can easily square and dimension panels. save a lot of time going from one machine to another machine, time is money. you can even do larger glue ups and easily dimension on a panel saw, getting 3-4 boards per glue up as opposed to 1. run the panel through the thicknesser and sander as a longer panel then cut to size.
you'll probably end up with a bit more wastage but you'll definitely save days of labour
devos woodcraft is a good example on youtube of what im talking about.
also been in the furniture making trade for along time myself.
Ha Ha my drum sander coupling snapped I have the smeone as you today
Can I order a box of this leftover lumber when I live in Europe ( Netherlands)
Hi Davis, Try looking In to Wood Master drum sanders. There American Made and I needed parts for my 20-year-old planer. They had all the parts and I talked to them on the phone to get instructions on how to install some of them. Great service and I received the parts in less than a week. Just a thought. I enjoy your guy's videos and hope you can make some more.
Jennie, your nails match the knot filler on your walnut charcuterie boards. 😂
Next time look for the commercial industrial broad in your state one is in every state for industrial their turn is fast. and general cost haft the price of a new one and they shotgun the board replacing almost all components.
The local tool store advises to avoid Laguna because of their crappy service.
I have a Jet 18/36 drum sander and love it. A commercial 24” or larger sander might be a wise investment for the future…. Let be your work and business model!
What is the official name of the metal hand press tool you used with what looked like a glue gun?
knottec?
Got to calm down; everything isn’t the most exciting thing ever.
It’s crazy though Laguna treated you like that. I’ve always heard they had great customer service.
You should be able to fix the other drive.
She's got great nails!
I’m surprised laguna treated you like this. I have the Supermax 19-38. When I moved back in 2020, 2 of the legs on the sander got bent. I contacted them to order new legs, they overnighted the legs to me free of charge! I was quite surprised. This is by no means a hobbyist level machine for everyone saying that.
Maaannnnn.........I sure wood love to have all of that scrap wood in that red bin
I had poor customer service from Dewalt with my 734 planer luckily Lowe’s did the right thing the couple of times I’ve dealt with Ridgid the customer service was excellent
Put all your brainboard controlled machines on a switched receptacle and be sure to switch them off after every use. It was very likely a power surge at the pole that took the board out. If you can't find a switched receptacle with a high enough amp rating, you'll find one at your local HVAC or electrical supply house. Don't use the breaker in your service panel as a switch. They're not made to be used like that and will have a much shorter service life being used in such a manner. Best of luck to you two.
PUPPY!!
➡️ Box of Scrap Challenge Link: www.samaratableco.com/product-page/boxoscrap
When you doing the scrap mystery box again. I c u are out of stock.
alot of stores have new sanders lol
First time watching one of your videos and it was alright. Sucks about the customer service you got though seems to be typical these days.
I decided to check out Stud Stack. Sounded interesting; especially the community of similar small makers. For the price I wanted to know how many other makers were actually there. Couldn't find that info on your page. So I thought I would ask. Except there is no way to contact anyone there. Didn't you just crap on a company for not providing a way to get in touch? There isn't even a contact form like the crappy company at least provided. With that kind of attention to detail I think I'll keep my money.
You had me at Neffex...
They used to have great customer service before Laguna bought them. Supermax support was terrific. Too bad
"charge back" the rush processing fee at a minimum
Ya
Writing policies is one thing, but writing policies that are actually practical, work and are simple to implement are another thing. The company that I work for has become so mired in policy after policy that the day to day operations are suffering. For instance a policy put out by one part of the company contradicts policies put out by another part of the company. The whole place has become a bureaucratic mess.
if you get a cyclone and put it on top of a 55 gallon plastic trash can, use a can liner, you'll only have to empty that and you'll never lose any suction on the dust collector let alone have to empty that stupid dust collector bag.
With the money, you should be making off those cutting boards. You should invest in a industrial belt sander.
god bless Laguna ....They are notorious for terrible customer service my wood shop won't carry laguna tools due to the terrible customer service.... I was in the market for a cnc a couple years but after talking to my wood shop I dropped out of the laguna tool game it wasn't worth the possible headache if god forbid there were any issues...
That’s why you need to be smart when choosing tools, doesn’t matter at what level. Parts and service is more important than the tool itself. I’m in the process of buying a big sliding table saw, it will cost around 40K, yes there are decent options at 12k-20K, but all these companies don’t have the infrastructure, the technicians to support their product as I need it. The 40K guarantees me 12 technicians in my area and 95% of the parts shipped over night. I don’t like spending so much money, but I need to know that the tool will work I need it to work. I learned my lesson exactly like you guys. On the beginning you don’t really know what to buy, or how to buy. Not telling anyone what tools to buy, but when you get to the stage of constant production I think and I know you should consider different kind of tools and most important stay away from China tools. Do they serve the purpose? Yes. Do they last? Some. Can you get it fixed? If it takes 30 days or more to get it fixed, I might as well throw it to the garage because it holds my production and I’m loosing way more money than the tool price itself.
I'm not here to tell grown people about gloves or to tell you what machines to buy. Tons of those sanders have sold to a variety of wood shops big and small. I personally did not buy the Laguna/Super Duper Max sander for this exact reason. There are too many bad reviews about their customer service and getting parts.
Great video as always but wearing gloves is a nerve racking. That is a no no in my shop
Nice build video, but dude. NEVER wear gloves while using power tools!!
Supermax's customer service sucks. I fought with them for weeks for a motor replacement on my 16-32, under warranty, for weeks.
But also, your sander isnt meant for a production shop. Id sell that and upgrade to a machine that fits your needs.
18:47 did the company at least reimburse you the cost of upgraded priority rush processing and shipping?
This is why you shouldn't buy ANYTHiNG from Laguna. Great products. Shit customer service.
We all know or should know you two have fights. Yes. But we don’t need to always know about that. This is a business channel. Love to see you both working together in making hard or soft stuff together and even if it’s not always. Each of you have your crafts and different. You two do you. And just give us a true reality into what could be.
You should name names.
Speaking of crappy tools, the dust collector you use sucks and not in a good way. Ask me how I know!
Get the bad board fixed so you're not in that same situation again.
Please stop wearing gloves when running machinery. That is not safe.
Why would you wear gloves working with these tools. Very dangerous…
you claim to have made all this money , yet you are using hobbyist tools, and then you wonder why the stuff breaks and you get poor service. If you had the knowledge on how to do things efficiently you could cut your production time in half and make more money, with the way my shop is set up I could do your work in 1/4 of the time you do.
Ok, then do it
@@jameskniha4779exactly!!
Pro tip on how to make money… don’t go and buy the most expensive tools as soon as you can afford them. That sander is absolutely perfect for them. A bigger sander would take up more space as well as be much more expensive. Just because something is more expensive doesn’t mean it will never break.
I'm not sure whether this comment was actually meant to be constructive or just bragging.
However, when a business gets to a certain size at least having backup equipment is a reasonable goal. This way your business is not "shut down" if something breaks. When you get your sander replaced, fix the old one, put it on casters and put it in the corner, just in case !
In my experience woodworkers are too investment adverse. Woodworking equipment is cheap, so they are used to not having to make a commitment to a big purchase. They'll lose days trying to avoid spending $500.
I run a machine shop, and in the machining world we have the opposite problem. Machinists like to fix all their problems by spending money, when they could save $1000 with half a days work.
The real companies know how to split the difference. It sounds like their drum sander sits idle for the vast majority of the day, so optimizing a non- bottleneck would be a waste of money. But I agree that they should be looking into more industrial equipment as they grow. Heck, if they were loosing money without the thing, they should have just gone and bought a second one. A harbor freight unit would have got them back on their feet, and provided some extra capacity if they needed it in the future.
That's because you're using hobbyist tools, not professional tools. Try SCM, Felder, Altendorf, Paoloni, Martin etc.