After 33 years as an RN I'll give you your best tip. When they start that you make it clear one time that you're not going to tolerate that type of behavior and if it continues you will no longer care for them another nurse will that's my policy I don't play games anymore.
Love this! I’m not in nursing, but I would do this in my old customer service jobs. So many people feeling entitled these days. If I give you respect, I expect it in return!
What would you suggest for me, I am of a different race and I live in the south. I have noticed sometimes patients or their family immediately do not want my care before I even begin. I will do everything I can to make them comfortable but they get abusive and some even use derogatory words when I’m in the room alone with them, but become sweet when my coworkers come in. How would you handle this, because sometimes they will request a new nurse before I have even given the first dose of meds.
Thanks for the video. No one ever talks about the caregiver being abused by the patient. I would even venture to say that some of the patient abuse taking place today in the nursing homes maybe retaliation as the result of a verbally abusive patient. Imagine how the family member feels when they are verbally demeaned by the patient who is a close relative.... which is something I experience first hand. I appreciate you and the work you do each day!! Keep up the good work!!!!
No security on Skilled or LTC units, nor in assisted living, unfortunately. The verbally abusive residents never apologize and management just likes to hush it up.
I agree I do LTC and we do in home and this patient is verbally abusive and rude Im so tired of him. But I breathe in a move on cause my boss will just hush it up and others around him will baby him!
That is such a tough situation to be in and I wish I had some wisdom to impart to you on how to deal with that specific situation but I do not. I hear you though, and know working in that environment must be incredibly difficult.
I wish I had this yesterday, I litterly abused yesterday and the resident verbally degraded me for asking her question, I am so happy to have watch this I am taking these steps forward from now on.
I had to deal with a verbally abusive rude semi confused patient for past 2-3 nights and I never experienced this as a new nurse so I went to my charge and she did not provide me with guidance or support another nurse saw I was struggling and she stepped in to help. Patient was confused so another nurse was able to calm him down for a little while but I know you cannot rationalize with a confused patient. By the morning the pt was threatening to have me fired and reporting me to higher up so I took initiative and caught my manager in AM to talk with her about my problem. Ik as a nurse we don’t all get nice patients we get abused and talked to like garbage. Your video has provided me with guidance and advice to help me in the future
I'm so glad it provided guidance. It sounds like you did exactly the right thing by involving management. I've done that before as well in similar situations.
This video was really helpful! As a newer RN, I come across new situations every shift. Next time I have a verbally abusive patient, I'm going to try this out. Thank you!
Great advice. As a new nurse I wasn't prepared how to deal w a rude and abusive patient who wasn't confused. I thought I couldn't speak up because patients have all the rights. This video helps.
I have recently experienced a nasty confrontation from a patient to the point where I was in tears and the charge nurse just switched patients for me. Had to do with issue of immigrants and it was right after the election. I didn't think about calling security until the next day. I was so in shock that I needed to pull myself together to take care of my 4 other patients. But these were great tips and I'll definitely use them for the future when patients aren't too harsh. This patient crossed the line for me so I never went back to care for him. But it was good to have support from my coworkers and security.
It is really nice when someone steps in like that for you. So sorry that happened, but glad you felt supported. I've had multiple situations I've looked backed at and really frustrated at myself for letting them talk to me like that.. but it helped me learn for the future and helped me figure out my line of "Ok this is not cool anymore and you need to stop".
That is absolutely true; a nurse should do all they can to prevent that from occurring. This is meant to empower nurses who find themselves in the situation in which they are addressing all needs but are being verbally abused. Unfortunately, it happens often.
@@freshrn Healing would be taking it a step further encountering the abusive patient empathically, caring for their psychical part of the situation. Fear and insecurity , as well as chronic stress and being traumatized, maybe evenongoing, can give unpleasant behaviour.It may have built up for decades. Listen to trauma therapist Franz Ruppert, how being traumatized can make one trauma-ready (to do it to others) Abusive -behaving ppl can be very sensitive, loving and caring behind that sick, behaviour , often with heavy biochemiocal imbalances. Not to defend bad behaviour, but today's nurses are oiften not as warm and healing as they should be originally, which strengthens the immune defense, will to live and to get well, sense of well-being which is important and whichthe Dr doesn't give, due to other tasks and having to keep all the diagnoses and knowledge fresh, so must stay objective. I am grateful how they accepted myfathers bad behaviour as he was in hospital with Wegener's and heart failure. But angry and deeply sad that the dr didn't even tell him that what he ingested made his illness worse! We cant tell an old adult what to eat and drink". Yes, you can, since they are there to get well , lack knowledge and would take what the dr says to heart, since he trusted and respected them! That is such a terrible crime. Worse still: They calmly told me they had given him too much diuretica. Maybe that is what killed hímin the end, because he had lived well and could have got well. I also wish they had helped him to receivesome talks with someone, to process the abuse of his wife, which wore him down since he could not set limits, say no, stand up for himself, but frustrated her by never meeting her as she needed. And so the behaviour perpetuated, instead of being solved. Do you think they withheld us the diuretica as his death cause for theirconvenience and for not being reported and pay damages? I struggle with guilt and sorrow even after 16 years, because I was not balanced enough in my oiwn illness for him to believe in my natural medicine knowledge, so as to heed my advice/prescriptions.I haven't forgiven myself that I was not stable, sturdy, didin't come off as trustworthy with my knowledge and understanding. A priest said "One could always have done more, but it is no use to think about that, because it is too late and life goes on". Well, not for someone neurotic in Aspergers trauma crisis without getting support and needed assistence to manage health.
I've seen nurses do that as well and am not a fan of it either. This video is not meant to say nurses can treat patients however they want to and patients have to deal with it. I am talking about a totally different scenario: When a nurse is being verbally abused by a patient and providing tactful and respectful ways to navigate those situations.
This is great advice! For me personally, I find it a lot easier when the patient is confused or has dementia etc. What really gets me is when they're completely cognisant and just sort of a jerk. The other one I'm still trying to figure out how to respond to is sexual statements, whether subtle or explicit. I come across this super often and it always sort of throws me.
I think a good thing to say is to take it very seriously the second it happens, and have this face change into a "that's not okay" look, and then say something like, "That's not appropriate," and then end the conversation. Only had to do it a few times but it's really important to stop that the second it's noted. I think that if you work in the ED or an area with high turn over, you'd probably see this more.
Much needed topic to discuss more. I really appreciate your efforts to create this content. Looking forward to see more on how to respond to rude and abusive patients. Thanks again
Learning empathy and communiucation might help.Many carers aren't knowledgeable/aware of the psychical side of having illness.Being fearful or worried take a lot of energy.biochemical imbalance, or psychical trouble?
I understand your point. Nobody should be disrespected. But, what about nurses who demand respect from their patients even when the nurse behaves condescending herself toward the patient. You seem like a smart person but, some nurses think the patient should kiss their bums just because they have the nurse label on their shirt. I'm talking about the nurse who rolls their eyes at patient's and acts annoyed by the patient like they are a total inconvenience for them.
Totally understandable - I hate when I observe nurses acting like that. I don't want to insinuate that they don't exist. There are many there and honestly there should be a video and education out there for patients on how to deal with it. That's a scary place to be as a patient - where you feel like your nurse is out to get you or annoyed with you at every word.
That's really cool.🙂 I like how you handle those situations. But I was wondering how people are supposed to handle it if they have a bad home tuition because I was talking to someone who does.
I am an ex-military healthcare giver, and I almost responded to a patient being abusive to me by hitting her. I can’t keep doing this. I fear I will really hurt someone.
Definitely a big cue to get some counseling and coping techniques in place. Your hospital probably offers free counseling through EAP, check that out STAT! You can easily lose your license and get sued for assaulting a patient, let alone cause trauma to that person. Please seek help ASAP.
If a nurse gets aggressive and wants to argue and bossy, contact your state medical board and state that your being mistreated and give the nurses name, if the misconduct continuous
I would first contact the unit's nurse manager or the patient relations department of the hospital first. Patients should never take abuse or demeaning behavior from a nurse. By going to the unit's manager (who is typically only in-house M-F 8-5, but there is always an administer on-call) you're much more likely to have faster action take place - probably even before you're discharged. By going through the state, that could take significantly longer and they may not open an investigation depending on circumstances. If it's off-hours and you want to speak to someone immediately, say "I need to speak with from administration now" something to that effect.
You should do an update or follow up to this video. Since Covid the physical and verbal abuse towards RNs and other health care workers has gotten so much worse. Many of these patients know exactly what they're doing and there's no support from administration. It's a big part of the reason why RNs are leaving the bedside.
Im beside myself and overwhelmed at work to the brink of quitting. The patients are getting more and more comfortable shaming and belittling me as time goes on. It's hard to assist them with what they need when they belittle me. I don't know where to draw the line as a professional. Do I take it..or tell them that what they're doing isn't ok..?
Don't take it. It's your job to provide nursing care, not to be belittled. Set boundaries. When the tension rises, say something like, "I get that tension is high right now, but I'm treating you with respect and all I ask is the same in return," many times that will be enough to pull them out of it. If they persist saying something like, "I'm here to care for you and work this out together with you, not to be belittled or demeaned. When you are ready to speak to me with respect, I'll come back and we can figure this out. Put your call light on whenever you're ready to talk and I'll go take care of my other patients."
I have sporadic issues regarding the person I currently care for as she can become very rude and disrespectful especially after she's had alcohol..she also can be un-nesscery demanding which goes beyond the required job role! I do TRY and tolerate/ignore it but it has got to a stage whare I cannot so I just do wot I have to do during the day then wen I Finnish at 6pm I tell her I'm done for the day as this is usually the sort of time wen she's likely to start drinkn alcohol! Its not an EVERYDAY occurrence and as she is also a friend that I've known now for 17 years n we live next door so it can be difficult to completely "escape" the situaition wen it gets like this although I have found walkn away as a time out method does help calm it down on her side so is affective! I don't want to be abused by ANYONE at all EVER! But havn been an abusive victim in my past I can't seem to avoid it :(
That's tough to deal with because they then prioritize the patient satisfaction over safety, which is highly concerning. Ideally bosses will lean into these tough conversations to protect and empower their staff when they are being disrespected.
Great video! I think you are handling it perfectly! However, what if the patient has Alzheimer's or dementia? They are confused, and can't really help it, I don't think security would scare them, because a lot of times they don't even know what's going on, they aren't mentally capable of understanding reality..how would you handle that?
That's a challenging scenario. I've actually found that if a confused patient is getting violent, seeing someone in a uniform walk in the room is actually calming to them. They feel safer because typically they think I'm the bad guy and that security is there to help them. It can also offer control to the situation as well. I would pick my battles, call security if things are escalating, remove or decrease any aggravating stimuli, and be a calm and confident voice to them. There's no clear-cut answer here, you really have to get into the situations and really feel the best way to handle them. The one big thing to NOT do is get into a power struggle because it'll be worthless.
@@freshrn hello, get all allergenic, junk food off them. It influences mood and behaviour more than one would think. And if you would get your patients on a Nutritional Balancing science program they could get well or better!
Hey nobody is talking about the other side either. A nurse comes in and hurts you and then runs back out to get help to defend her actions. Had a this happen, and the super came in and said why am I giving her nurse a problem. Well now I come in with a recorder because its all her with no proof that she hurt you and I will use it to her higher up. My plan is to say nothing and let these nurses having a bad day get it right back at them. To be fair most are good but some are not. Had a doctor once come in my room and mentioned some issue of their work and when I stopped him to have him elaborate on what he said he told me to SHUT UP! . He knew he was wrong when he immediately gathered up his equipment and left listening to me telling him to never come back. You don't tell patients to SHUT UP when they have every right to ask questions of their health. Had another issue when a nurse came in and was upset and yelled at me when she needed to assist me and I was shocked and kept quiet and once she left the room, I got dressed and left the hospital. I don't argue with some of these nurses. They caught up with me in the parking lot. Next day I was to get an ICD placed. After getting the ICD the next day I was just coming out of the OR under sedation and the nurse said she didn't like anything I said while under sedation. Come on people I was sedated.
The last part of your video is SUPER important, as illustrated by some of the unfortunate comments here. Bottom line: if you see that a situation has the potential to become violent, it is appropriate to call security. Better to call early and prevent an outburst than wait until something physical happens. Also, INVOLVE THE PROVIDER AND ADMINISTRATION. Nurses and techs deserve support from their team when they are being abused at work. In repeated or severe incidents, behavioral contracts need to be implemented and followed through. Dear past, present, and future patients - nurses, nursing techs, etc. are in your corner and WANT to help! Believe me, we are much happier when we feel like we're taking good care of our patients, and we genuinely hate to see you unhappy. Believe it or not, we also have a pretty high tolerance for things said out of pain, frustration, or fear. THAT BEING SAID, verbally abusing or threatening your nurse or tech is absolutely unacceptable, I don't care how pissed off you are. For one thing, it only delays your care further because your nurse CANNOT take care of you if they believe you may hurt them. Even if you just get a little mouthy to show us who's boss or whatever, we have seen how quickly situations escalate to physical violence and therefore need to be proactive about protecting ourselves. Secondly, your illness and the resulting emotions DO NOT give you a free pass on aggressive or demeaning behavior. If you want to be treated like a reasonable human being, then you need to act like one and control your words and actions. This is not asking too much.
I wish I had more carers like you during my 38 years searching for proper examination(s), evaluation, treatment and info ,+ lessons how to help myself.Much abuse, neglect and mistreatment, lies and deception, lies in journals, have left me severely, fatally stress-diseased,and strongly biochemically imbalanced for many years. Idk ifyour pations were the hooligan, amoral destructive typewithout upbringing, emotional hygiene, ideals and bad life-habits and life-styles. But if they are strongly imbalanced it is not right to blame them and demand they "behave",. Former trauma can take hold of someone's personality a lot, and can't be moralized away. It has to be acknowledged heard and dealt with , in order to heal and have it disappear.Influence by tye illness can be strong, also biochemical imbalance and food intolerances (with delayed reactons
As long as management is turning deaf ear to such patients such abhorrent behavior from patients will continue. One of the solutions can be monetary compensation that the abuser must pay at the end of their hospital stay. Majority will behave.
For some reason nurses love confrontation,(power over patient) people are sick and in pain, that's a green light for the nurse to do and say what they damn well please, I've been thru this and it's frustrating............
@@L8night-Sun The fact that you said "nurses love power and money" is stereotypical if you are right in such case bringfourth your evidence, if not it's an allegation. With all due respect many individuals aren't here for the reason you implied but to take care for the patient and look after them and meet that person behind that illness. For example, myself as a student nurse I didn't want to this for money, well that's part of it of course, but primarily to help those who are vulnerable and by means giving back to the community. When I see comments like this I partially agree with you but you have to understand that not everything you say is necessarily true. I bring again your assumption is subjective and not objective.
I'm sorry you've been through that tough situation of nurses using their power over the patient. That should never happen. This video is addressing the other side of it though, when nurses are on the receiving end. I would have to disagree with you in saying nurses love confrontation and power over others; while I know a small amount (and I personally am a nurse and know hundreds) the vast majority are kind and want to do the best they can for their patients. Confrontational and power-hungry ones are the exception, not the rule. But, if you're a patient and have had one of those nurses care for you I'm sure it feels like the other way around.
@@freshrn Well, they don't have to act actively evil. It can be that they keep quiet despite me being abused nearby, allowing it , shutting an eye on it. Or forgetting to bring allergy food, (to someone under-eating and anorectic body)Or coming disturbing me all the time, despite having nothing important to say, despite me being there mainly for learning to sleep..not much more to be had?
I realize that is an issue as well. However, I do create resources specifically for nurses and this video addresses that need as it is highly likely that a nurse will be physically assaulted as some point in their career and most experience verbal assault on a routine basis. By creating this content I do not meant to discount the very real experiences of patients who experience abuse from their nurse, rather support nurses who find themselves on the receiving end of abuse.
This is bull. I have had experiences with abusive nurses who hide behind security and their unions when they throw their weight around. I advise people to have their camera phones on and have a witness go to the hospital with them. Most of these nurses are only working because it is jib security and they have no empathy for their patients. Especially laughing at them, insulting them, talking to them like children and refusing treatment because of how they look. I am taking extreme measures to help patients who are being abused by nurses. It's all one sided isn't it ? Poor nurses being abused when they are the ones starting it.
After 33 years as an RN I'll give you your best tip. When they start that you make it clear one time that you're not going to tolerate that type of behavior and if it continues you will no longer care for them another nurse will that's my policy I don't play games anymore.
Love this! I’m not in nursing, but I would do this in my old customer service jobs. So many people feeling entitled these days. If I give you respect, I expect it in return!
What would you suggest for me, I am of a different race and I live in the south. I have noticed sometimes patients or their family immediately do not want my care before I even begin. I will do everything I can to make them comfortable but they get abusive and some even use derogatory words when I’m in the room alone with them, but become sweet when my coworkers come in. How would you handle this, because sometimes they will request a new nurse before I have even given the first dose of meds.
Thanks for the video. No one ever talks about the caregiver being abused by the patient. I would even venture to say that some of the patient abuse taking place today in the nursing homes maybe retaliation as the result of a verbally abusive patient. Imagine how the family member feels when they are verbally demeaned by the patient who is a close relative.... which is something I experience first hand. I appreciate you and the work you do each day!! Keep up the good work!!!!
No security on Skilled or LTC units, nor in assisted living, unfortunately. The verbally abusive residents never apologize and management just likes to hush it up.
I agree I do LTC and we do in home and this patient is verbally abusive and rude Im so tired of him. But I breathe in a move on cause my boss will just hush it up and others around him will baby him!
That is such a tough situation to be in and I wish I had some wisdom to impart to you on how to deal with that specific situation but I do not. I hear you though, and know working in that environment must be incredibly difficult.
That's why the aides don't last long here. It's exhausting.
I wish I had this yesterday, I litterly abused yesterday and the resident verbally degraded me for asking her question, I am so happy to have watch this I am taking these steps forward from now on.
very glad it was helpful, so sorry you had that experience. I only figured these out after going through similar experiences too, so you're not alone!
Thank you nurses for doing this job. I’m heartbroken that people abuse nurses 😔😥 I value nurses very much. You guys are a blessing ❤️☺️
I had to deal with a verbally abusive rude semi confused patient for past 2-3 nights and I never experienced this as a new nurse so I went to my charge and she did not provide me with guidance or support another nurse saw I was struggling and she stepped in to help. Patient was confused so another nurse was able to calm him down for a little while but I know you cannot rationalize with a confused patient. By the morning the pt was threatening to have me fired and reporting me to higher up so I took initiative and caught my manager in AM to talk with her about my problem. Ik as a nurse we don’t all get nice patients we get abused and talked to like garbage. Your video has provided me with guidance and advice to help me in the future
I'm so glad it provided guidance. It sounds like you did exactly the right thing by involving management. I've done that before as well in similar situations.
There r many areas where u can pick your patients .
Thank you for this. I forget that even as a nurse it is not okay to treat me poorly.
This video was really helpful! As a newer RN, I come across new situations every shift. Next time I have a verbally abusive patient, I'm going to try this out. Thank you!
Great advice. As a new nurse I wasn't prepared how to deal w a rude and abusive patient who wasn't confused. I thought I couldn't speak up because patients have all the rights. This video helps.
I'm glad it helps. I felt the same way at the beginning, but then realized otherwise and glad I can pass that along to the next generation of nurses!
I have recently experienced a nasty confrontation from a patient to the point where I was in tears and the charge nurse just switched patients for me. Had to do with issue of immigrants and it was right after the election. I didn't think about calling security until the next day. I was so in shock that I needed to pull myself together to take care of my 4 other patients. But these were great tips and I'll definitely use them for the future when patients aren't too harsh. This patient crossed the line for me so I never went back to care for him. But it was good to have support from my coworkers and security.
It is really nice when someone steps in like that for you. So sorry that happened, but glad you felt supported. I've had multiple situations I've looked backed at and really frustrated at myself for letting them talk to me like that.. but it helped me learn for the future and helped me figure out my line of "Ok this is not cool anymore and you need to stop".
Some patience can be in a lot of pain and being ignored may result into angry patients
That is absolutely true; a nurse should do all they can to prevent that from occurring. This is meant to empower nurses who find themselves in the situation in which they are addressing all needs but are being verbally abused. Unfortunately, it happens often.
@@freshrn Healing would be taking it a step further encountering the abusive patient empathically, caring for their psychical part of the situation. Fear and insecurity , as well as chronic stress and being traumatized, maybe evenongoing, can give unpleasant behaviour.It may have built up for decades. Listen to trauma therapist Franz Ruppert, how being traumatized can make one trauma-ready (to do it to others) Abusive -behaving ppl can be very sensitive, loving and caring behind that sick, behaviour , often with heavy biochemiocal imbalances. Not to defend bad behaviour, but today's nurses are oiften not as warm and healing as they should be originally, which strengthens the immune defense, will to live and to get well, sense of well-being which is important and whichthe Dr doesn't give, due to other tasks and having to keep all the diagnoses and knowledge fresh, so must stay objective.
I am grateful how they accepted myfathers bad behaviour as he was in hospital with Wegener's and heart failure. But angry and deeply sad that the dr didn't even tell him that what he ingested made his illness worse! We cant tell an old adult what to eat and drink". Yes, you can, since they are there to get well , lack knowledge and would take what the dr says to heart, since he trusted and respected them! That is such a terrible crime. Worse still: They calmly told me they had given him too much diuretica. Maybe that is what killed hímin the end, because he had lived well and could have got well. I also wish they had helped him to receivesome talks with someone, to process the abuse of his wife, which wore him down since he could not set limits, say no, stand up for himself, but frustrated her by never meeting her as she needed. And so the behaviour perpetuated, instead of being solved.
Do you think they withheld us the diuretica as his death cause for theirconvenience and for not being reported and pay damages? I struggle with guilt and sorrow even after 16 years, because I was not balanced enough in my oiwn illness for him to believe in my natural medicine knowledge, so as to heed my advice/prescriptions.I haven't forgiven myself that I was not stable, sturdy, didin't come off as trustworthy with my knowledge and understanding. A priest said "One could always have done more, but it is no use to think about that, because it is too late and life goes on". Well, not for someone neurotic in Aspergers trauma crisis without getting support and needed assistence to manage health.
im nice,caring,and loving but one thing i cant stand is someone talking to me like im an idiot and as if i dont deserve respect.
I've seen nurses do that as well and am not a fan of it either. This video is not meant to say nurses can treat patients however they want to and patients have to deal with it.
I am talking about a totally different scenario: When a nurse is being verbally abused by a patient and providing tactful and respectful ways to navigate those situations.
This is great advice! For me personally, I find it a lot easier when the patient is confused or has dementia etc. What really gets me is when they're completely cognisant and just sort of a jerk. The other one I'm still trying to figure out how to respond to is sexual statements, whether subtle or explicit. I come across this super often and it always sort of throws me.
I think a good thing to say is to take it very seriously the second it happens, and have this face change into a "that's not okay" look, and then say something like, "That's not appropriate," and then end the conversation. Only had to do it a few times but it's really important to stop that the second it's noted. I think that if you work in the ED or an area with high turn over, you'd probably see this more.
You can refuse to work with that patient because everyone has the right to leave an unsafe work environment .
Much needed topic to discuss more. I really appreciate your efforts to create this content. Looking forward to see more on how to respond to rude and abusive patients. Thanks again
Thanks for this!! I had a difficult patient today.. totally unreasonable
Learning empathy and communiucation might help.Many carers aren't knowledgeable/aware of the psychical side of having illness.Being fearful or worried take a lot of energy.biochemical imbalance, or psychical trouble?
I understand your point. Nobody should be disrespected. But, what about nurses who demand respect from their patients even when the nurse behaves condescending herself toward the patient. You seem like a smart person but, some nurses think the patient should kiss their bums just because they have the nurse label on their shirt.
I'm talking about the nurse who rolls their eyes at patient's and acts annoyed by the patient like they are a total inconvenience for them.
Totally understandable - I hate when I observe nurses acting like that. I don't want to insinuate that they don't exist. There are many there and honestly there should be a video and education out there for patients on how to deal with it. That's a scary place to be as a patient - where you feel like your nurse is out to get you or annoyed with you at every word.
thanks !
Thank you so much! Needed to see a video like this
That's really cool.🙂 I like how you handle those situations. But I was wondering how people are supposed to handle it if they have a bad home tuition because I was talking to someone who does.
Excellent examples. Thanks:)🌷
Thank you and thank you
I am an ex-military healthcare giver, and I almost responded to a patient being abusive to me by hitting her. I can’t keep doing this. I fear I will really hurt someone.
Definitely a big cue to get some counseling and coping techniques in place. Your hospital probably offers free counseling through EAP, check that out STAT! You can easily lose your license and get sued for assaulting a patient, let alone cause trauma to that person. Please seek help ASAP.
Some people only learn respect after getting punched in the face brother. I hear you, but take it easy man.
If a nurse gets aggressive and wants to argue and bossy, contact your state medical board and state that your being mistreated and give the nurses name, if the misconduct continuous
I would first contact the unit's nurse manager or the patient relations department of the hospital first. Patients should never take abuse or demeaning behavior from a nurse. By going to the unit's manager (who is typically only in-house M-F 8-5, but there is always an administer on-call) you're much more likely to have faster action take place - probably even before you're discharged. By going through the state, that could take significantly longer and they may not open an investigation depending on circumstances. If it's off-hours and you want to speak to someone immediately, say "I need to speak with from administration now" something to that effect.
Board of nursing is there to protect the public. They do not care about the individual
You should do an update or follow up to this video. Since Covid the physical and verbal abuse towards RNs and other health care workers has gotten so much worse. Many of these patients know exactly what they're doing and there's no support from administration. It's a big part of the reason why RNs are leaving the bedside.
This is a great idea. That video is quite old and I know the game has definitely changed since.
@@freshrncoming to say this. It’s gotten almost unbearable, and many of my newer nurse coworkers cry during the shift
Im beside myself and overwhelmed at work to the brink of quitting. The patients are getting more and more comfortable shaming and belittling me as time goes on. It's hard to assist them with what they need when they belittle me. I don't know where to draw the line as a professional. Do I take it..or tell them that what they're doing isn't ok..?
Don't take it. It's your job to provide nursing care, not to be belittled. Set boundaries. When the tension rises, say something like, "I get that tension is high right now, but I'm treating you with respect and all I ask is the same in return," many times that will be enough to pull them out of it. If they persist saying something like, "I'm here to care for you and work this out together with you, not to be belittled or demeaned. When you are ready to speak to me with respect, I'll come back and we can figure this out. Put your call light on whenever you're ready to talk and I'll go take care of my other patients."
Yes!!! Thank you for your videos 🥰
What about dealing with abusive MENTAL patients? I am a remote video interpreter, and I can't call security.
I have sporadic issues regarding the person I currently care for as she can become very rude and disrespectful especially after she's had alcohol..she also can be un-nesscery demanding which goes beyond the required job role! I do TRY and tolerate/ignore it but it has got to a stage whare I cannot so I just do wot I have to do during the day then wen I Finnish at 6pm I tell her I'm done for the day as this is usually the sort of time wen she's likely to start drinkn alcohol! Its not an EVERYDAY occurrence and as she is also a friend that I've known now for 17 years n we live next door so it can be difficult to completely "escape" the situaition wen it gets like this although I have found walkn away as a time out method does help calm it down on her side so is affective! I don't want to be abused by ANYONE at all EVER! But havn been an abusive victim in my past I can't seem to avoid it :(
Im in a job where the boss constantly reminds us of the patients rights. Its like hes scared to deal with an angry patient.
That's tough to deal with because they then prioritize the patient satisfaction over safety, which is highly concerning. Ideally bosses will lean into these tough conversations to protect and empower their staff when they are being disrespected.
Great video! I think you are handling it perfectly! However, what if the patient has Alzheimer's or dementia? They are confused, and can't really help it, I don't think security would scare them, because a lot of times they don't even know what's going on, they aren't mentally capable of understanding reality..how would you handle that?
That's a challenging scenario. I've actually found that if a confused patient is getting violent, seeing someone in a uniform walk in the room is actually calming to them. They feel safer because typically they think I'm the bad guy and that security is there to help them. It can also offer control to the situation as well. I would pick my battles, call security if things are escalating, remove or decrease any aggravating stimuli, and be a calm and confident voice to them. There's no clear-cut answer here, you really have to get into the situations and really feel the best way to handle them. The one big thing to NOT do is get into a power struggle because it'll be worthless.
Kati Kleber great answer, thank you!
@@freshrn hello, get all allergenic, junk food off them. It influences mood and behaviour more than one would think. And if you would get your patients on a Nutritional Balancing science program they could get well or better!
Hey nobody is talking about the other side either. A nurse comes in and hurts you and then runs back out to get help to defend her actions. Had a this happen, and the super came in and said why am I giving her nurse a problem. Well now I come in with a recorder because its all her with no proof that she hurt you and I will use it to her higher up. My plan is to say nothing and let these nurses having a bad day get it right back at them. To be fair most are good but some are not. Had a doctor once come in my room and mentioned some issue of their work and when I stopped him to have him elaborate on what he said he told me to SHUT UP! . He knew he was wrong when he immediately gathered up his equipment and left listening to me telling him to never come back. You don't tell patients to SHUT UP when they have every right to ask questions of their health. Had another issue when a nurse came in and was upset and yelled at me when she needed to assist me and I was shocked and kept quiet and once she left the room, I got dressed and left the hospital. I don't argue with some of these nurses. They caught up with me in the parking lot. Next day I was to get an ICD placed. After getting the ICD the next day I was just coming out of the OR under sedation and the nurse said she didn't like anything I said while under sedation. Come on people I was sedated.
Super thanks 🙏🏻
Im surprised that when Im looking up advice on dealing with patients with an attitude how many videos about abusive nurses and doctors come up.
The last part of your video is SUPER important, as illustrated by some of the unfortunate comments here. Bottom line: if you see that a situation has the potential to become violent, it is appropriate to call security. Better to call early and prevent an outburst than wait until something physical happens. Also, INVOLVE THE PROVIDER AND ADMINISTRATION. Nurses and techs deserve support from their team when they are being abused at work. In repeated or severe incidents, behavioral contracts need to be implemented and followed through.
Dear past, present, and future patients - nurses, nursing techs, etc. are in your corner and WANT to help! Believe me, we are much happier when we feel like we're taking good care of our patients, and we genuinely hate to see you unhappy. Believe it or not, we also have a pretty high tolerance for things said out of pain, frustration, or fear. THAT BEING SAID, verbally abusing or threatening your nurse or tech is absolutely unacceptable, I don't care how pissed off you are. For one thing, it only delays your care further because your nurse CANNOT take care of you if they believe you may hurt them. Even if you just get a little mouthy to show us who's boss or whatever, we have seen how quickly situations escalate to physical violence and therefore need to be proactive about protecting ourselves. Secondly, your illness and the resulting emotions DO NOT give you a free pass on aggressive or demeaning behavior. If you want to be treated like a reasonable human being, then you need to act like one and control your words and actions. This is not asking too much.
Preach! Very well said!
I wish I had more carers like you during my 38 years searching for proper examination(s), evaluation, treatment and info ,+ lessons how to help myself.Much abuse, neglect and mistreatment, lies and deception, lies in journals, have left me severely, fatally stress-diseased,and strongly biochemically imbalanced for many years. Idk ifyour pations were the hooligan, amoral destructive typewithout upbringing, emotional hygiene, ideals and bad life-habits and life-styles. But if they are strongly imbalanced it is not right to blame them and demand they "behave",. Former trauma can take hold of someone's personality a lot, and can't be moralized away. It has to be acknowledged heard and dealt with , in order to heal and have it disappear.Influence by tye illness can be strong, also biochemical imbalance and food intolerances (with delayed reactons
Had a very mean patient tonight. Desperate need some advices from this video
I'm leaving the field I can't do it anymore
I'm so sorry to hear that, but 100000% get it
Thanks so much it helps👍
Awesome! So glad it helps!
What about if the patient is your son?
What autority can be used?
Are you asking if you are your son's nurse... or you're visiting your son in the hospital? Is your son an adult?
@@freshrn Thank you Kati. My son is home and I am his everything. He is 31 years old
Hi
I'm working as a care giver for 6 years now but the patient I'm taking care of now she is so abusive mean 😭
I'm so sorry to hear that!
Great video
As long as management is turning deaf ear to such patients such abhorrent behavior from patients will continue.
One of the solutions can be monetary compensation that the abuser must pay at the end of their hospital stay. Majority will behave.
For some reason nurses love confrontation,(power over patient) people are sick and in pain, that's a green light for the nurse to do and say what they damn well please, I've been thru this and it's frustrating............
@@L8night-Sun The fact that you said "nurses love power and money" is stereotypical if you are right in such case bringfourth your evidence, if not it's an allegation. With all due respect many individuals aren't here for the reason you implied but to take care for the patient and look after them and meet that person behind that illness. For example, myself as a student nurse I didn't want to this for money, well that's part of it of course, but primarily to help those who are vulnerable and by means giving back to the community. When I see comments like this I partially agree with you but you have to understand that not everything you say is necessarily true. I bring again your assumption is subjective and not objective.
I'm sorry you've been through that tough situation of nurses using their power over the patient. That should never happen. This video is addressing the other side of it though, when nurses are on the receiving end. I would have to disagree with you in saying nurses love confrontation and power over others; while I know a small amount (and I personally am a nurse and know hundreds) the vast majority are kind and want to do the best they can for their patients. Confrontational and power-hungry ones are the exception, not the rule. But, if you're a patient and have had one of those nurses care for you I'm sure it feels like the other way around.
@@freshrn Well, they don't have to act actively evil. It can be that they keep quiet despite me being abused nearby, allowing it , shutting an eye on it. Or forgetting to bring allergy food, (to someone under-eating and anorectic body)Or coming disturbing me all the time, despite having nothing important to say, despite me being there mainly for learning to sleep..not much more to be had?
My concern is nurse/patient. abuse! This is far more common!
I realize that is an issue as well. However, I do create resources specifically for nurses and this video addresses that need as it is highly likely that a nurse will be physically assaulted as some point in their career and most experience verbal assault on a routine basis. By creating this content I do not meant to discount the very real experiences of patients who experience abuse from their nurse, rather support nurses who find themselves on the receiving end of abuse.
This is bull. I have had experiences with abusive nurses who hide behind security and their unions when they throw their weight around. I advise people to have their camera phones on and have a witness go to the hospital with them. Most of these nurses are only working because it is jib security and they have no empathy for their patients. Especially laughing at them, insulting them, talking to them like children and refusing treatment because of how they look. I am taking extreme measures to help patients who are being abused by nurses. It's all one sided isn't it ? Poor nurses being abused when they are the ones starting it.
Amen 🙏 girlfriend
Thanks!!