What to do when I can't send photos and videos to the photo frame via the JointFrame App and Email?

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[@charletestes2299]

The date and time on my frame keeps resetting to China when I restart. What I am having issues with is getting the device ID, it says NULL and keeps giving me an error message to do a factory reset. Help? Thank you!

[@videotutorialsupport6473]

Hello Charlet, do not worry. Please check the SN number at the bottom of the tablet, then sent it and your question to [e-mail]. They will provide you the right solution.