My TV was shutting off by itself, every 20 seconds. It was even difficult to get to the settings/reset in time before the shutoff, but the reset worked! Thank you!
Device care setting helped me find the issue with Smart Hub. Then I tried updating the firmware. That helped. I'm going to make note of all the settings and have it handy if I need to reset this thing often. I had a tv for 16 years and not one issue. I've had this tv for 4 days and I've come across 4 separate issues. I hope the firmware was updated (was hard to tell) and it actually solves everything now.
Hi Erin, waking up during the night? Sounds like a newborn to me!🙂 BTW, this old man finds it amusing where tech has taken us; the first TV we had was an Admiral w/ a 10" screen shaped like this ( ) RogerC 1/1/24
Was brought here because our frame tv has just started randomly turning off during viewing. You can’t turn it back on until it just randomly decided to turn back on again. I have reset the tv and it is still just randomly turning off during watching a tv show or movie. I can’t find a fix anywhere so would very much appreciate someone’s help if you’ve had the same problem!?! 🙏🏼🙏🏼 We only bought it last year. So very much hoping there’s a quick fix! Many thanks!
Factory reset does not work when problem is that TV wont go to sleep mode from art mode when there is no movement. Gargabe software and garbage motion sensor. Don't buy Frame if motion sensoring is must feature.
Our frame tv is suddenly powering off and the only way we can turn it back on is to unplug from wall and plug back in It turns off when not in use pretty quickly maybe 10 minutes Any advice ? So no power all day with art then ready to watch and it’s off Thank you!
We are having trouble with the art work being frozen. Have tried unplugging from power source, unplugging the AV connector and trying “cold reboot” as directed by the Samsung website. No luck yet. Any help would be great!
I have yet to connect my TV to the internet because I never wanted to. As a result, I've never experienced ANY performance issues whatsoever. I just hook up an hdmi to my laptop if I wanted to stream content.
My Frame randomly switches from streaming service to Samsung TV , than will turn off .. samsung suggested factory reset . this did not work .. maybe you might have some other insight , i would hate to have to purchase a new tv
How the hack disable the picture? My mom can’t sleep with that light.I thought i will solve this in a minute but could not find anything related in settings
We have a different problem. Intermittently it will turn off and back on every 8 seconds or so. Troubleshooting with Samsung has been an absolute nightmare. Best we can tell is that the port which receives the conenct cable in the back of the TV is busted and not making a good connection. Either that or our TV is bad. I researched online and this is a frequent problem with these TVs.
My TV was shutting off by itself, every 20 seconds. It was even difficult to get to the settings/reset in time before the shutoff, but the reset worked! Thank you!
So glad to hear, thanks for sharing!
Device care setting helped me find the issue with Smart Hub. Then I tried updating the firmware. That helped. I'm going to make note of all the settings and have it handy if I need to reset this thing often. I had a tv for 16 years and not one issue. I've had this tv for 4 days and I've come across 4 separate issues. I hope the firmware was updated (was hard to tell) and it actually solves everything now.
Some times smart doesn't equal better. :)
Hi Erin, waking up during the night? Sounds like a newborn to me!🙂 BTW, this old man finds it amusing where tech has taken us; the first TV we had was an Admiral w/ a 10" screen shaped like this ( ) RogerC 1/1/24
Thanks Erin for all your reviews in 2023...Happy New Year to you !
Happy new year!
Was brought here because our frame tv has just started randomly turning off during viewing. You can’t turn it back on until it just randomly decided to turn back on again. I have reset the tv and it is still just randomly turning off during watching a tv show or movie.
I can’t find a fix anywhere so would very much appreciate someone’s help if you’ve had the same problem!?! 🙏🏼🙏🏼
We only bought it last year. So very much hoping there’s a quick fix! Many thanks!
Factory reset does not work when problem is that TV wont go to sleep mode from art mode when there is no movement. Gargabe software and garbage motion sensor. Don't buy Frame if motion sensoring is must feature.
Thank you! I didn’t quite believe this could be fixed by a factory reset, but it did!
Glad I could help
Our frame tv is suddenly powering off and the only way we can turn it back on is to unplug from wall and plug back in It turns off when not in use pretty quickly maybe 10 minutes Any advice ? So no power all day with art then ready to watch and it’s off Thank you!
We are having trouble with the art work being frozen. Have tried unplugging from power source, unplugging the AV connector and trying “cold reboot” as directed by the Samsung website. No luck yet. Any help would be great!
Hey pretty lady, I really enjoy your reviews, I just purchased the Shark Detect Pro- I love it. Thank you!!
Glad you like them!
Mine is having connection or app issues. Hulu and Disney will freeze then the tv says that it has a connection issue
Thanks for sharing Erin.
Thanks for watching!
That was helpful. Thank you.
Thanks for the view and comment!
I have yet to connect my TV to the internet because I never wanted to. As a result, I've never experienced ANY performance issues whatsoever. I just hook up an hdmi to my laptop if I wanted to stream content.
happy new year mrs
Happy new year!
My Frame randomly switches from streaming service to Samsung TV , than will turn off .. samsung suggested factory reset . this did not work .. maybe you might have some other insight , i would hate to have to purchase a new tv
Keep looking around on the Internet and trying solutions. It took me quite a bit of trial and error to fix this.
Happy New Year Erin.😊🎉
Happy new year!!
How the hack disable the picture? My mom can’t sleep with that light.I thought i will solve this in a minute but could not find anything related in settings
Do you mean to turn the screen right off? Push and hold the power button.
Samsung said it’s the Smartthings app. Just removed device and wait for firmware update
We have a different problem. Intermittently it will turn off and back on every 8 seconds or so. Troubleshooting with Samsung has been an absolute nightmare. Best we can tell is that the port which receives the conenct cable in the back of the TV is busted and not making a good connection. Either that or our TV is bad. I researched online and this is a frequent problem with these TVs.
That's terrible.
Thanks!
No problem!
My only last 2 yeas and broken for life
:(
👍🏻👍🏻👏🏻👏🏻
My tv is great!!!
You could just turn it off when you go to bed or leave the house for extended periods? Saves power too.
Never buying from Samsung again they are awful