Hello, Thank you for your question. You dont need to be a member of the shared mailbox to be able to send emails from the shared mailbox in Dynamics. You need to make sure that the email address is added to a queue and the shared mailbox related to the queue has been approved and enabled. All users that have permissions to the queue should be able to use that queue to send an email. The users need to manual change the from of the email to the shared queue. You can also build a js to do that automatically for all users on load of a new email form. Hope this helps, PS Adding users member to shared mailbox in exchange only gives them access to the mail in Outlook
@Skadoosh I need your help please, I can't find "Use Service Management in Customer Service Hub" Under Miscellaneous at Customer Service admin center. Maybe because of update they have changed it, Can you please help me out? btw I love all you videos. Thank you for all your hardwork.
Hey Chris. Apologies for the delay. With emails, it is possible but for chats you will have to build something power automate. Hope this answers your qurstion.
Your Videos help a lot, you provide very high quality content. Thank you but please try to improve your audio quality.
THANK YOU, i enjoyed the course and foute very informatieve, will be waiting for next sesion…
Found
Glad you enjoyed it
very good video!
Thank you very much!
How is a queue member able to send an mail from a shared mailbox queue, if they are not a member of the shared mailbox in Exchange?
Hello,
Thank you for your question. You dont need to be a member of the shared mailbox to be able to send emails from the shared mailbox in Dynamics. You need to make sure that the email address is added to a queue and the shared mailbox related to the queue has been approved and enabled. All users that have permissions to the queue should be able to use that queue to send an email. The users need to manual change the from of the email to the shared queue. You can also build a js to do that automatically for all users on load of a new email form. Hope this helps,
PS Adding users member to shared mailbox in exchange only gives them access to the mail in Outlook
I guess the automatic record and routing need the license to get, right? I use a trial free, I can not find them.
you should be able to find them under case settings … it doesnt require a license
@Skadoosh I need your help please, I can't find "Use Service Management in Customer Service Hub" Under Miscellaneous at Customer Service admin center. Maybe because of update they have changed it, Can you please help me out? btw I love all you videos. Thank you for all your hardwork.
Please help bro
sorry buddy for the delay. it should be under case settings
Have you figured out how to reply from the shared mailbox?
yeah. What would you live to achieve ?
When I receive a chat request via omnichannel, how can I set up an auto case creation once an agent accepts the chat in the workspace?
Hey Chris. Apologies for the delay. With emails, it is possible but for chats you will have to build something power automate. Hope this answers your qurstion.
@@ska-dooshpanda Hi, can you provide some materials, such as blog tutorial regarding live-chat's case auto creation?
Unable to active mailbox in trail instance