Same issue! I feel your frustration! I bought the S9+ bundle (with Braava jet M6 mop) directly from iRobot as a Cmas gift for my other half. The S9 error 31'd-out immediately. I initiated a replacement on 12/27/20. They said 2-4 weeks to ship a replacement and offered an accessory kit as a consolation... which is still backordered too. Ha! Can't use the accessories anyway if the vacuum won't run. It's been more than 4 weeks so I called yesterday (1/28/2021)... the replacement is backordered for another 2-4 weeks. I just sent them an email asking to extend the warranty for this inconvenience. Let's see what they say. Interestingly, the rep said they were having lots of issues with the S9... So they're aware of it!!!! I wonder if they're knowingly shipping out products that don't work. Likely! BTW - The Braava Jet M6 I received in the bundle was also defective. It couldn't recognize iRobot's reusable wet pads. iRobot sent me a replacement M6 in 7 days and it seems to work as it should. The rep was funny and said, "There are a lot of issues with the S9, but only like 2 out of 10 with the Braava's." I was thinking, "Wait! So 20% lemon rate with Braava's? THAT'S A TERRIBLE failure rate!" I have until 2/27 to return the whole bundle, so if things aren't rectified by then, I'm moving onto a different company. Unacceptable!
I received an email on Feb 3 saying a new S9 would ship Feb 15... it's not Feb 20th and still on backorder. WTH??? I'm beginning to feel like it's time to box it all up and send it back.
I received the replacement S9 on Feb 28... works as it should. The replacement didn't come with a battery so I was wondering why it wasn't working (Error 1). Turns out you have to perform surgery on the old robot and move the battery to the new one. It's not hard to do, but I was a bit surprised... and annoyed.
The same issue for me, for the second time. I got a replacement 3 weeks ago and now the new one is having the same issue again. It's been 30 minutes on the phone waiting for an irobot specialist.
Brought the Roomba s9 and it’s been nothing but trouble. The customer service reps iRobot are nice people (based in Dominica) but every call takes 45 minutes to an hour including waiting time. The robot constantly gets stuck (error 31) and is now having problems connecting to the internet. I think I’m sending mine back. I’ve had to call their tech support five bloody times and the thing is still not working.
Had same issue, after 1 month of working perfectly cleaning every day my s9 started randomly just stopping in the middle of empty room saying it was stuck. I did the reboot process multiple times but after 3-4 instances of it doing this it now just refuses to start and immediately gives error 31. I called iRobot who was obviously very aware of the issue (only troubleshoot for about 5 minutes) they provided below options. 1. Send replacement s9+ (on back order for 3-4 weeks) w\free replenish kit 2. Replace with i7+ and $300 gift voucher 3. Send a loaner of i7 until s9 is fixed (off backorder) I took option 2 given the number of reports of them sending out still faulty s9's (sometimes multiple times).
UPDATE: 1/20/2021 Error 31 is getting worse and worse each week, even with the battery pull. I pulled the rollers out and cleaned the unit and the irobot was beeping nonstop when docked. So, I placed a call to iRobot with 40+ min hold time. I asked why my s9+ still hasnt been shipped when I was promised a replacement in 2-4 weeks. That call was placed in DEC and its not end of JAN. They said that order never went through. WHAT?!! they promised me a replacement and that order replacement never went through and now you want me to wait another 2-4 weeks?!!! I was FURIOUS!! i demanded a loaner a s7+ and at first said they had them in stock and them suddenly none in stock. i DEMANDED that loaner because I can not get by 2-4 weeks of not vacuuming when I have a dog that sheds. I also asked about the extended 2yr warranty they promised me. HE said if I get a loaner, I will lose that 2 YR extended warranty. WHAT?!!! I'm not too happy about this.
@@Katie-Flowie i read all the reviews on amazon before placing my s9+. there was maybe a few bad apples but after experiencing my s9+. i DO NOT recommend it. thank god I have extended warranty from amazon when irobot decides to not extend my 2yr warranty. now i'm waiting for my s7+ loaner. Good news is I did receive an email confirmation this time.
@@BeckyBrooks2 yeah, this is so frustrating!!! they want us to go buy months and months without cleaning. they should pay us for the long wait time, since they already got our $$$$.
@@fondooyou probably gotta use another robot vaccum then, i like the e6 and 670 lol but u can choose whichever one u want to get otherwise just vaccum manually
This is so funny, i can totale feel your frustrations, your hand movements are epic 😂. Btw, i am having the same issues, I wasn’t so calm as you in my reactions 😜respect
@@fondoo if this was my kid, they'd be grounded for not doing their chores. I'm going to rename it "lazy" because dirty girl would only be fitting if it actually got dirty
iRobot had a bad batch of S9 boards that caused the error 31’issue. They are aware of it and are replacing robots immediately with new ones (not refurbs). I just got my s9 last week and immediately it gave error 31. Called iRobot and they had a replacement in my hand in 4 days. They were super nice and got me taken care of. No company is immune to manufacturing defects. It’s how they step up and take care of you that matters.I’ve tied many robot vacuums from shark, dbot abs eufy and nothing comes close to the cleaning power and battery life of the S9+
Having the same issue right after taking it out of the box. Paying ~$1500 and getting issue in the first couple minutes is the most frustrating thing ever!
you are truly not alone on this. There's been a lot of complaints on reddit and facebook irobot group. very frustrating and solution for irobot is to send out another one with backorder to 2-4 weeks or months. go to home depot/lowes and get yourself a regular vacuum cleaner in the meantime. thats the only solution right now.
I called them and they will send a replacement in 2 weeks. They assured to me that the replacement won’t have this issue. They offered two options: 1- send a S9 replacement in two weeks and extend my warranty for two years + provide some accessories. 2- send a S7 loaner immediately , then the s9 replacement in two weeks. But without extending the warranty and no extra accessories. so I chose option 1.
@@Youno954 I was also assured that I would get a replacement in the next 2-4 weeks. I'm still getting emails everyday that my i7+ loaner is still backordered.
I ordered my s9 directly through iRobot. So frustrating. They are sending me the s7 until I have a working s9 unit. Initially, I was told 2-4 weeks and I’m past that point. My recommendation.... CALL them and get the s7 until you get what you paid for! It’s Ridiculous!
i totally agree! i got my s9 replacement yesterday, finally! i hope they fixed their error 31 issues AND random popup lid issues. th-cam.com/video/X8EZXTqBJJ0/w-d-xo.html
Check to make sure when you installed your app that you installed on the 2.4 channel. Make sure you are on the 2.4 channel when you communicate with the vacuum. I overlooked this on the initial SD series I tried a year to work. When installing the replacement I noticed that detailed. The bot cannot effectively communicate on 5. Their techs never asked me what wifi channel I run if on. I name my channels to insure I can distinguish which is the 2.4.
@@gibco25-offical56 I would try these things. First realize you have two feeds that come out your wifi router. Verify which one is 2.4 and 5. I add names 2.4 and 5 to front side of name so I know which is which. Then uninstall the app. Restart then add the app. This time when installing pay close attention. When it has you connect to wifi choose the 2.4. Before deleting your first app, see if you can simply connect your phone to the 2.4 before opening the app. See if that helps. If not the next thing I would do is reinstall app carefully selecting the 2.4.
ok, so this is what I did and it has sorta worked... I opened the little b up and stuffed some cardboard in-between the bumper and the plastic frame, but made sure to not block and ir sensors so it can sense when it gets close to a object, but it may move some objects that it didn't before, it moved a whole chair for me. It works for most of the cleaning when it does get error 31 again I just bash the living hell on the front bumper and hit clean and it goes right back to work. This is only a temp fix obviously until I get my replacement.
I've had this problem too, only it's called error 30 and when you click through the app to the 'help' it calls it error 2-5. But it's all the same problem - one minute of cleaning and it stops dead. I was in touch with iRobot about it who were slow to respond and unhelpful. In the end I got my money back from the credit card. :-(
I just got replacement #2... got it out of the box and it does not work either... why are they putting out the expensive vacuum if it has issues? So frustrating..Grrrrrrrrrrr
TTTTTTTTTTOTALLY AGREE with you! i could have purchased a dumb $200 from lowes or home depot and not have all these issues. Yeah, irobot will send out replacements, BUT people dont understand is they are currently backordered to 1-2 month. Can anyone get by 1-2 month of not vacuuming?? I think NOT!
Dec 30 experience contacting call center: I just called today (30 min wait 10 min call) Purchased Nov 29 via Amazon Services Inc (did not purchase extended warrantee). Roomba s9+ status: Experienced error 31 at least 4-5 times. Rebooted 4 times prior to call. Also have 'cannot communicate with cloud' error (no problem with my Wi-Fi and S9 is in same place as old S7). They are sending replacement in 2-3 weeks, getting replenish kit and 2yr warrantee. Thx to other comments I asked and they are sending new S9 not refurbished. Also asked if the call center knew if iRobot had fixed the problem in new machines - he did not know (not surprised) Disappointed in this quality problem with product that was released July 2019 - but this may be a more recent mfg problem. Call center experience was much better than other offshore call centers I have talked to. I will update when I get replacement
have you tried removing the rollers and remove the bottom plate to pull the battery out? it might reset everything. I've tried it and its been working with no error 31 for day 3 today. doesnt hurt to try since you wont get your replacement till the next 2-4 weeks
@@fondoo Thx. I tried this and it did not resolve the problem. I also posted on twitter listing @irobot and @colinangle (CEO) about this problem. People getting multiple faulty replacements indicate a serious problem with their procedures. I understand mfg problems (stuff happens) however, how a company responds to those problems is the litmus test. It seems like iRobot technical problem response team response team needs to level up. Problems are falling thru the cracks and this is not world class service.
If you're still alive after 2 years, maybe consider the i7/i8? They're known to be reliable, they're cheap, they map out the room, and they self empty. Basically the s9 but $600 cheaper.
*UPDATE: have not received my replacement yet or my free replenishment kit. Here's something odd. I have the whole first floor mapped and have it schedule each day to do certain areas(ex: kitchen, living rm, and dining rm). the schedule cleaning areas somehow cleans other areas which its not suppose to and what ends up happening is it dies middle of the vacuuming because the batteries was low and it didnt know to go back home to recharge. anyone run into this issue??*
I reset my s9+ back to factory reset from the app. lost my map and it didnt fix the error 31. Pulling the battery out for 3-4 mins actually helped. I no longer am getting error 31 now and its actually functionally normal like the day 1 when I first brought it home
Just got mine today. Can’t get it to map a single room without getting error 31. I’ll be calling their customer service tomorrow. Already took filter and battery out, and reset them. So frustrating. Watched hours of reviews before choosing this model. And can’t get it to work even 5 minutes!!! 🤬🤬🤬
@@fondoo I did. Called Customer Service. I’m in queue with everyone else for a replacement (2-4 weeks, with extra accessory assortment & extended 2yr warranty). Hopefully, #2 works. I get error 31 every 3-5 minutes with this one, out of the box.
UPDATE: 1/31/2021 after 1/20 calls. I did get a email confirmation that the s7+ loaner is shipping this time. BUT still I'm very upset that the DEC's call promised me a 2-4 week replacement which was never set in stone. Nor did I get any email confirmation that was going out in 2-4 weeks. I could have spend less on a Shark from Lowes and not deal with this 2-4 week crap!!
have just been disconnecting the battery and in the process I noticed that the small wheel at the back of the robot wasn't turning well. As I've had two catastrophic experiences with this model, I checked my other broken s9+ and the wheel on that rotated freely. so I pulled the pin (axle) out of the wheel and guess what? - it's bent. My partner says that it wold take a massive force to bend the pin and I believe it is highly unlikely to have happened in use of the robot. Can you check to see whether your wheel is turning freely?
@@fondoo Thanks, I don't plan to. I prefer directing the vacuum area as needed so I can make sure things are picked up and doors open. Be sure you set the iroomba up on the 2.4g not the 5. This may have been my year long problem. No tech ever asked me which band of WiFi I installed on it. It was when installing my third robot in a year that the install instructions say the robot runs on the 2.4. It is not programed for 5. It worked but it never mapped well, got lost often, on and on. So what I did is rename the ban putting 2.4 in the name to make sure I set it up on the correct ban. Also when connecting to your WiFi to your phone be sure you connect to the same ban. I have successfuly mapped, divided rooms, named and now on the third job. So far so good.
We are having exact same issue, just bought it 4 days ago, it is going back to amazon. And we might be buying one from best buy to see if we have better luck. At least if it fails they will exchange or return it.
im glad i'm not alone on this error (31) problem. I want this to blow up on youtube and let people know there are problems with the s9+. this is totally unacceptable!
@@jasongoodwin8596 I took mines apart and cleaned behind the green rollers. There was caked dog hair behind it. I also removed the battery off to hopefully reset it. No Error 31 for 2 days now after doing a full scan map.
Hum, i was thinking about buying it since in Europe Roborock only sells the S7 on Ebay, AliExpress and Geekbuying through chinese sellers (all very reliable in terms of warranty...) but after seeing this video, i'm not sure i'll throw away 1499€ (+/- 1799,83!) for having this kind of problems. Thanks for the "warning"
Exactly the same issue happened to me in the first use week. Two months struggling with this bloody device. iRobot told me they will send me a complete set, including cleaning base, but without battery. Still waiting after one month because of lack of stock. I'm afraid this is a failed model (navigation sensor failure) and iRobot probably is retrofitting/redesigning that sensor. Very dissapointed after a 1500€ purchasing and my home full of pet's hair!!!
Guys. I eventually bailed on trying to get the robot to work. Customer service was having me mess around with my Wi-Fi settings and I just knew that that was not the problem. I had purchased a couple of other S9 plus is his gifts and I took one of the other robots out to see how it would work. So far it has worked perfectly. I actually think I’m gonna wind up keeping the three robots although I am tempted to send them back and wait to see how the new Roborock compares..
yeah, i'm very disappointed on my irobot roomba s9+ that purchased now, 4 month ago. today, i got that message that the trash bag bin was full. it wasnt super full, but I replaced it anyways. that wouldnt clear, then i replaced the air filter and that seems to work. BUT soon later the Error 31 was back. I disassembled the bottom and rollers and cleaned it once again, and PULLED the battery for 2-4 minutes to reset. Put everything together and started cleaning the living room and half way throught completing it lost connection and couldnt return back. I'm getting reeeeeeeeeeeeeeeeeeeeally fed up with this expensive paper weight now.
Having same problem! Did you get an email confirming the replacement Roomba right after the call? Just got off the call myself but haven't received any email with instructions
Seems like some type of sensor in the bumper is having an issue. Reminds me of my Roomba 560, where the left bumper switch failed. Now its starts spinning and gives an error after a minute. It did last me 13 years though, and I'm looking to get it fixed this weekend. I would upgrade to a better robot but most are too expensive for me at the moment.
Keep up the 560. It's very reliable and as long as you will be able to buy batteries for it, keep it. You can get parts for it for very cheap, and it will never give up unlike new wifi model Roombas. Older model Roombas, till 900 series are amazing hard working robots, which are super reliable. You can not say this anymore about the new models, like the S or i series.
UPDATE: 2/2/2021 Error 31 is getting worse and worse to a point that app says, UNABLE TO START. if anyone gets an error 31, kick the front bumper 2-3 times and press the CLEAN button.
I don't like the s9. I had so much trouble with it on the other hands, my i3 + was purchased 1 year before and still working. What is wrong with that model with 2× the price.
I hated my Roomba i7. Had no suction power, the navigation system was, well absolutely terrible 😂 After 6 months of ownership, it ran over cat vomit and never recovered.
contact roomba for a replacement if its not sucking. my new replacement seems to be working fine now. firmware is extremely buggy and they are aware of it and fixing as much as possible
I'm way past my amazon refund. but I did buy the asurion extended warranty because I have a gut feeling this would happen for an expensive toy vacuum cleaner.
@@fondoo So yesterday I called them and they had me take off the bottom panel and remove the battery and leave it out for 30 minutes. After I reinstalled the battery and put the bottom panel back on everything worked fine and I use the vacuum quite a bit today as well and it is still working fine. Hopefully the issue does not arise again!
UPDATE: 2/4/2021 I'm still getting emails from irobot every day that my i7 loaner is still backordered. Yes, they dont have anymore in stock! its still getting worse and worse each day, with each little bump of a furniture its considered STUCK! here is my history log. lets see yours! th-cam.com/video/t3PtAmeNsZQ/w-d-xo.html
hi guys. i’m planning to buy a roomba s9+. hopefully i don’t get error 31. if that happened to me immediately after i got it out of the box, i would’ve bashed the bloody hell out of that stupid piece of shit, and would’ve thrown it into the box, and sent it back. i’m gonna be furious if i get this error. fondoo, is it possible to call irobot to see if they can help even if you don’t have a warranty on the robot?
@@tannersloan6725 did you remove the rollers and check to see if anything is caked behind it. Also push the front bumpers multiple times when you removed the battery
Wife on phone w Customer service for couple hours this morning, Essentially told sorry, can give you $100 credit towards a new one. There seems to be no fix.....really crappy. Wont buy another one.
contact irobot and open a service ticket so they can send you a replacement and extend your warranty for 2 more years! then, take the bottom panel apart and remove the battery to reset it.
@@mariuszlewandowski202 remove the rollers and make sure they are clean and nothing is caked inside it. remove the battery for 5-10 minutes and see if it helps. I found a long string behind my brush.
Can anyone help me?? I bought mine on Mercari and my s9 is less than a year old they are saying they won’t warranty it Bc it wasn’t purchased through an authorized retailer..
@@TheGomer7211 pull everything out, including the filter, and the green rollers. throughly clean inside and the walls. pull the battery out for another 5 minutes and reassemble.
I just did a factory reset from the app via settings and that seems to have done the trick. It really sucks because I’ve had it mapping this house for the two weeks that I’ve had this thing and all of that is gone. But, it’s working so I guess I can’t complain?
@@fondoo yeah, it didn’t work for very long. I also paid $1,100 and am not impressed. Now, I have no maps and no working iRobot. It’s super frustrating to read everyone having the same issue and no one having an answer.
I’m having the same issue. I called irobot and they are sending a replacement- along with a new 2 year warranty. I did the factory reset 3 times as instructed... Super frustrating.
@@fondoo did you accidentally upgrade to the beta firmware? my dad and i were thinking about getting one for christmas but we saw this video, and other reviews and so we were like, "yeahhhhh..no. not dealin' with this shit."
This is easily the worst roomba I've owned. It used to be great. But it has gotten worse over time. Mine isn't quite this bad, but it often can't make its way back to charge and constantly keeps going towards things it just hit while trying to clean or go back to the dock. The mapping is also now crap. I still run my i7 and this simply because they do pick up a lot. But I rely mostly on my new dreame x40 ultra.
too late for me. im already in the hole. s9+ was purchase on sept 2020 and was working flawlessly for 3 month until middle dec it started to have more and more error 31's
@@fondoo The thing that sucks is it a really good cleaner if not the best. So if you rely on reviews it will sometime be the best bot. However its just not reliable and thats a bummer.
oh yeah, what frustrated me about my i7 is that it would squeak constantly. my ears would be screaming bloody murder and i just lost it. it even almost hurt me when i had to jam my fucking hands into the rollers to get it to stop since it didn't stop running when i lifted it up off the floor. it wouldn't ever update, and it had a firmware breakdown. sent it back to best buy, furious to the point where i wanted to destroy it, because i was pissed.
my s9+ replacement is arriving tomorrow 3/22/2021. i've been given a i7 as a loaner and its been working solid so far. can't wait to put my s9+ back in service and see how long I'll be getting that error 31 again. I'll keep everyone posted of course!
Is anyone aware of a TH-cam video that shows how to fix the magnet alignment issue which I understand is the root cause of the bumper issue? I have an s9.
*UPDATE: I found this on reddit: www.reddit.com/r/roomba/comments/kk45ym/error_31_s_model/ so I decided to take the bottom cover apart. Didnt find the wheels being looser or not, but I did do a deep cleaning removing all the caked up dog hair behind the green rollers. I also found strings from the dog toy rope on the corner brushes. Also removed the battery hoping to reset everything. I put everything back together and no error 31 of hell. I ran the full vacuum today till it went back home to recharge. i hope another full vacuum tomorrow I should get a full map completed.
Is it still working? I've been waiting for a replacement for about 2 weeks now. The robot works when it works, but I am not using it much because the error 31 is causing it to fail in open space with no obstructions at all.
@@youtube_and_coffee every time I get the error 31 of dealth. I have to take the whole thing apart and do a deep clean and also pull the battery out for 5 mins to reset. that seems to work. irobot still hasnt sent me replacement either.
When you say take the whole thing apart are you literally speaking? Or is it a certain part? Do you have a guide? I can't even get my s9 to cross a room without stopping for an error 31 break
I will say you didn't hold the clean button for 20 seconds in the video like the app suggests. The 10 second hold you did is not the same "reboot" that the vacuum was asking for. There is a 10 second reboot, and a 20 second full system reboot.
everone who keeps making a huge deal out of the curse words this guy said, please kindly shut the hell up.he can be angry because this situation is absolutely infuriating. so STOP. ACTING. LIKE. IT'S. A. BIG. DEAL.
**UPDATE: contacted iRobot on 12/27/2020 @ 10:27AM and the call wait time was quick. They acknowledged it was a known issue and Error 31 of hell is a bumper sensor issue. The replacement is currently backordered for 2-4 weeks and as a courtesy they will send me a free replenishment kit and extend it another 2 more years warranty. Although it was purchased from Amazon and I did purchased the Asurion extended warranty. Supposedly, the new batch of s9+ have fixed the bumper issue.**
@@jonproctor6723 still have not received my replacement yet. no email confirmation that they will send a replacement either. Nor did I get my replenishment kit. I got it working now with the battery pull to reset. I dont know if its sending that info back to irobot that its working again.
@@jonproctor6723 I bought the S9+ bundle (with Braava jet M6 mop) directly from iRobot as a Cmas gift for my other half. The S9 error 31'd-out immediately. Like you, I initiated replacement of the S9 on 12/27/20. They said 2-4 weeks to ship a replacement. Well, I called yesterday (1/28/2021 > 4 weeks) and it's backordered for another 2-4 weeks. They offered me a S9 accessory kit for my troubles, but I'm also going to ask they extend the warranty as well now. This is nonsense! BTW - The Braava Jet M6 I received was also defective and had to be replaced. It couldn't recognize iRobot's reusable wet pads. The replacement Braava jet M6 I received seems to work as it should, but it's frustrating that I've wasted so much time.
you legit are just probably making this guy more angry. he’s a damn adult and gets to say what he wants to say, especially because of how frustrated he is with this robot. i’d be saying that too if i was him.
UPDATE: 3/23/2021 finally!! s9 replacement has ARRIVED! its xmas for me!! hope and pray they fixed the error 31 of hell and the popup lid issues. th-cam.com/video/X8EZXTqBJJ0/w-d-xo.html
@@fondoo how can you fix it :/ i called them and i’m waiting for my replacement hope it get better .. i just got it 2 days ago and couldn’t even map my place cause he stopped every seconds :/ it’s so sad and disappointing
@@imanocali2412 document and keep calling irobot for replacements. thats their answer. i have this youtube video to show this is unacceptable. my dump $200 vacuum cleaner from home depot does a better job than the s9+
![[MOST EXPENSIVE VACUUM] Roomba S9 and Braava Jet M6 Mop - Unboxing, and Review - Is It Worth It!?](http://i.ytimg.com/vi/fxty-b0prJo/mqdefault.jpg)
Same issue! I feel your frustration! I bought the S9+ bundle (with Braava jet M6 mop) directly from iRobot as a Cmas gift for my other half. The S9 error 31'd-out immediately. I initiated a replacement on 12/27/20. They said 2-4 weeks to ship a replacement and offered an accessory kit as a consolation... which is still backordered too. Ha! Can't use the accessories anyway if the vacuum won't run. It's been more than 4 weeks so I called yesterday (1/28/2021)... the replacement is backordered for another 2-4 weeks. I just sent them an email asking to extend the warranty for this inconvenience. Let's see what they say. Interestingly, the rep said they were having lots of issues with the S9... So they're aware of it!!!! I wonder if they're knowingly shipping out products that don't work. Likely!
BTW - The Braava Jet M6 I received in the bundle was also defective. It couldn't recognize iRobot's reusable wet pads. iRobot sent me a replacement M6 in 7 days and it seems to work as it should. The rep was funny and said, "There are a lot of issues with the S9, but only like 2 out of 10 with the Braava's." I was thinking, "Wait! So 20% lemon rate with Braava's? THAT'S A TERRIBLE failure rate!" I have until 2/27 to return the whole bundle, so if things aren't rectified by then, I'm moving onto a different company. Unacceptable!
I received an email on Feb 3 saying a new S9 would ship Feb 15... it's not Feb 20th and still on backorder. WTH??? I'm beginning to feel like it's time to box it all up and send it back.
I received the replacement S9 on Feb 28... works as it should. The replacement didn't come with a battery so I was wondering why it wasn't working (Error 1). Turns out you have to perform surgery on the old robot and move the battery to the new one. It's not hard to do, but I was a bit surprised... and annoyed.
was it only not able to recognize the reuseable washable pad or did the same thing happen with all the other pads?
@@RileySlaya Strangely it was only the reusable wet pads. It had no issue recognizing the disposable wet and dry pads.
don’t send the braava jet back, keep it just in case
Fun fact... Amazon technical support just linked me this video to help me with my robot. You’re Internet famous!!
WOW, amazon tech sent you to my video??!! Did the battery removal help you with your error 31??
Roomba s9 Had An Error So Press And Hold Clean
@@fondoo выав вч вы !!ю!пример мне. Еммп м п мм м. Мрм рмррзжиио и
И г
CLASSIC 😂 w fctvgcr v bgfvvf
Ojjmmi?? Is uunugng
???
Same exact issue here. Was thinking of taking it back to best buy. But I read your video description- sounds like there is hope!
just when I'm about to reply to you, I get a Error 31. Damn it!!
Video
The same issue for me, for the second time. I got a replacement 3 weeks ago and now the new one is having the same issue again. It's been 30 minutes on the phone waiting for an irobot specialist.
what did they specialist say??
Brought the Roomba s9 and it’s been nothing but trouble. The customer service reps iRobot are nice people (based in Dominica) but every call takes 45 minutes to an hour including waiting time. The robot constantly gets stuck (error 31) and is now having problems connecting to the internet. I think I’m sending mine back. I’ve had to call their tech support five bloody times and the thing is still not working.
Had same issue, after 1 month of working perfectly cleaning every day my s9 started randomly just stopping in the middle of empty room saying it was stuck. I did the reboot process multiple times but after 3-4 instances of it doing this it now just refuses to start and immediately gives error 31. I called iRobot who was obviously very aware of the issue (only troubleshoot for about 5 minutes) they provided below options.
1. Send replacement s9+ (on back order for 3-4 weeks) w\free replenish kit
2. Replace with i7+ and $300 gift voucher
3. Send a loaner of i7 until s9 is fixed (off backorder)
I took option 2 given the number of reports of them sending out still faulty s9's (sometimes multiple times).
we're all very frustrated for such an expensive supposely smart vacuum cleaner.
I am waiting for my 3rd replacement. Both previous machines had exact same problem.
im still waiting for my replacement
UPDATE: 1/20/2021 Error 31 is getting worse and worse each week, even with the battery pull. I pulled the rollers out and cleaned the unit and the irobot was beeping nonstop when docked. So, I placed a call to iRobot with 40+ min hold time. I asked why my s9+ still hasnt been shipped when I was promised a replacement in 2-4 weeks. That call was placed in DEC and its not end of JAN. They said that order never went through. WHAT?!! they promised me a replacement and that order replacement never went through and now you want me to wait another 2-4 weeks?!!! I was FURIOUS!! i demanded a loaner a s7+ and at first said they had them in stock and them suddenly none in stock. i DEMANDED that loaner because I can not get by 2-4 weeks of not vacuuming when I have a dog that sheds. I also asked about the extended 2yr warranty they promised me. HE said if I get a loaner, I will lose that 2 YR extended warranty. WHAT?!!! I'm not too happy about this.
Thanks for keeping in touch. I'm thinking about buying it, but now I don't know if it's worth it ...
@@Katie-Flowie i read all the reviews on amazon before placing my s9+. there was maybe a few bad apples but after experiencing my s9+. i DO NOT recommend it. thank god I have extended warranty from amazon when irobot decides to not extend my 2yr warranty. now i'm waiting for my s7+ loaner. Good news is I did receive an email confirmation this time.
@@BeckyBrooks2 yeah, this is so frustrating!!! they want us to go buy months and months without cleaning. they should pay us for the long wait time, since they already got our $$$$.
@@fondooyou probably gotta use another robot vaccum then, i like the e6 and 670 lol but u can choose whichever one u want to get otherwise just vaccum manually
@@BeckyBrooks2that’s what my e6 does for some of the time, I’m sure it just the dust blocking some of the part that sucks the dirt in
This is so funny, i can totale feel your frustrations, your hand movements are epic 😂. Btw, i am having the same issues, I wasn’t so calm as you in my reactions 😜respect
fraustrating when you spend so much $$$ on a smart vacuume cleaner
@@fondoo if this was my kid, they'd be grounded for not doing their chores. I'm going to rename it "lazy" because dirty girl would only be fitting if it actually got dirty
@@CRColes jjnt5
🎉🎉
iRobot had a bad batch of S9 boards that caused the error 31’issue. They are aware of it and are replacing robots immediately with new ones (not refurbs). I just got my s9 last week and immediately it gave error 31. Called iRobot and they had a replacement in my hand in 4 days. They were super nice and got me taken care of. No company is immune to manufacturing defects. It’s how they step up and take care of you that matters.I’ve tied many robot vacuums from shark, dbot abs eufy and nothing comes close to the cleaning power and battery life of the S9+
Having the same issue right after taking it out of the box. Paying ~$1500 and getting issue in the first couple minutes is the most frustrating thing ever!
you are truly not alone on this. There's been a lot of complaints on reddit and facebook irobot group. very frustrating and solution for irobot is to send out another one with backorder to 2-4 weeks or months. go to home depot/lowes and get yourself a regular vacuum cleaner in the meantime. thats the only solution right now.
I called them and they will send a replacement in 2 weeks. They assured to me that the replacement won’t have this issue.
They offered two options:
1- send a S9 replacement in two weeks and extend my warranty for two years + provide some accessories.
2- send a S7 loaner immediately , then the s9 replacement in two weeks. But without extending the warranty and no extra accessories.
so I chose option 1.
@@Youno954 I was also assured that I would get a replacement in the next 2-4 weeks. I'm still getting emails everyday that my i7+ loaner is still backordered.
Nn
I ordered my s9 directly through iRobot. So frustrating. They are sending me the s7 until I have a working s9 unit. Initially, I was told 2-4 weeks and I’m past that point. My recommendation.... CALL them and get the s7 until you get what you paid for! It’s Ridiculous!
i totally agree! i got my s9 replacement yesterday, finally! i hope they fixed their error 31 issues AND random popup lid issues. th-cam.com/video/X8EZXTqBJJ0/w-d-xo.html
Check to make sure when you installed your app that you installed on the 2.4 channel. Make sure you are on the 2.4 channel when you communicate with the vacuum. I overlooked this on the initial SD series I tried a year to work. When installing the replacement I noticed that detailed. The bot cannot effectively communicate on 5. Their techs never asked me what wifi channel I run if on. I name my channels to insure I can distinguish which is the 2.4.
How do I switch channels
@@gibco25-offical56 I would try these things. First realize you have two feeds that come out your wifi router. Verify which one is 2.4 and 5. I add names 2.4 and 5 to front side of name so I know which is which. Then uninstall the app. Restart then add the app. This time when installing pay close attention. When it has you connect to wifi choose the 2.4.
Before deleting your first app, see if you can simply connect your phone to the 2.4 before opening the app. See if that helps. If not the next thing I would do is reinstall app carefully selecting the 2.4.
ok, so this is what I did and it has sorta worked... I opened the little b up and stuffed some cardboard in-between the bumper and the plastic frame, but made sure to not block and ir sensors so it can sense when it gets close to a object, but it may move some objects that it didn't before, it moved a whole chair for me. It works for most of the cleaning when it does get error 31 again I just bash the living hell on the front bumper and hit clean and it goes right back to work. This is only a temp fix obviously until I get my replacement.
have you tried the battery pull yet???
@@fondoo Yes I did that and it did not work for me
I've had this problem too, only it's called error 30 and when you click through the app to the 'help' it calls it error 2-5. But it's all the same problem - one minute of cleaning and it stops dead. I was in touch with iRobot about it who were slow to respond and unhelpful. In the end I got my money back from the credit card. :-(
I just got replacement #2... got it out of the box and it does not work either... why are they putting out the expensive vacuum if it has issues? So frustrating..Grrrrrrrrrrr
TTTTTTTTTTOTALLY AGREE with you! i could have purchased a dumb $200 from lowes or home depot and not have all these issues. Yeah, irobot will send out replacements, BUT people dont understand is they are currently backordered to 1-2 month. Can anyone get by 1-2 month of not vacuuming?? I think NOT!
Dec 30 experience contacting call center:
I just called today (30 min wait 10 min call) Purchased Nov 29 via Amazon Services Inc (did not purchase extended warrantee).
Roomba s9+ status:
Experienced error 31 at least 4-5 times. Rebooted 4 times prior to call. Also have 'cannot communicate with cloud' error (no problem with my Wi-Fi and S9 is in same place as old S7).
They are sending replacement in 2-3 weeks, getting replenish kit and 2yr warrantee.
Thx to other comments I asked and they are sending new S9 not refurbished.
Also asked if the call center knew if iRobot had fixed the problem in new machines - he did not know (not surprised)
Disappointed in this quality problem with product that was released July 2019 - but this may be a more recent mfg problem.
Call center experience was much better than other offshore call centers I have talked to. I will update when I get replacement
have you tried removing the rollers and remove the bottom plate to pull the battery out? it might reset everything. I've tried it and its been working with no error 31 for day 3 today. doesnt hurt to try since you wont get your replacement till the next 2-4 weeks
@@fondoo Thx. I tried this and it did not resolve the problem. I also posted on twitter listing @irobot and @colinangle (CEO) about this problem. People getting multiple faulty replacements indicate a serious problem with their procedures. I understand mfg problems (stuff happens) however, how a company responds to those problems is the litmus test. It seems like iRobot technical problem response team response team needs to level up. Problems are falling thru the cracks and this is not world class service.
This cured me from any robot vacuum desires. Thanks!
If you're still alive after 2 years, maybe consider the i7/i8? They're known to be reliable, they're cheap, they map out the room, and they self empty. Basically the s9 but $600 cheaper.
*UPDATE: have not received my replacement yet or my free replenishment kit. Here's something odd. I have the whole first floor mapped and have it schedule each day to do certain areas(ex: kitchen, living rm, and dining rm). the schedule cleaning areas somehow cleans other areas which its not suppose to and what ends up happening is it dies middle of the vacuuming because the batteries was low and it didnt know to go back home to recharge. anyone run into this issue??*
so I had the same issue and to fix it was to reconfigure your network setting again then place the roomba back on the base and that should fix it.
I reset my s9+ back to factory reset from the app. lost my map and it didnt fix the error 31. Pulling the battery out for 3-4 mins actually helped. I no longer am getting error 31 now and its actually functionally normal like the day 1 when I first brought it home
Just got mine today. Can’t get it to map a single room without getting error 31. I’ll be calling their customer service tomorrow. Already took filter and battery out, and reset them. So frustrating. Watched hours of reviews before choosing this model. And can’t get it to work even 5 minutes!!! 🤬🤬🤬
tap on a the front bumper a few times to release the bumper jam while the battery is out.
@@fondoo I did. Called Customer Service. I’m in queue with everyone else for a replacement (2-4 weeks, with extra accessory assortment & extended 2yr warranty). Hopefully, #2 works. I get error 31 every 3-5 minutes with this one, out of the box.
UPDATE: 1/31/2021 after 1/20 calls. I did get a email confirmation that the s7+ loaner is shipping this time. BUT still I'm very upset that the DEC's call promised me a 2-4 week replacement which was never set in stone. Nor did I get any email confirmation that was going out in 2-4 weeks. I could have spend less on a Shark from Lowes and not deal with this 2-4 week crap!!
have just been disconnecting the battery and in the process I noticed that the small wheel at the back of the robot wasn't turning well. As I've had two catastrophic experiences with this model, I checked my other broken s9+ and the wheel on that rotated freely. so I pulled the pin (axle) out of the wheel and guess what? - it's bent. My partner says that it wold take a massive force to bend the pin and I believe it is highly unlikely to have happened in use of the robot. Can you check to see whether your wheel is turning freely?
Mine did exactly that today. It is my third s 9550 in a year. I never had a problem with the 750. This one has one problem after another.
WHATEVER YOU DO, DO NOT UPGRADE TO THE IROBOT TO THE BETA VERSION. ITS HORRIBLE!! i got my replacement and so far, so good with no error 31 of hell
@@fondoo Thanks, I don't plan to. I prefer directing the vacuum area as needed so I can make sure things are picked up and doors open.
Be sure you set the iroomba up on the 2.4g not the 5. This may have been my year long problem. No tech ever asked me which band of WiFi I installed on it. It was when installing my third robot in a year that the install instructions say the robot runs on the 2.4. It is not programed for 5. It worked but it never mapped well, got lost often, on and on. So what I did is rename the ban putting 2.4 in the name to make sure I set it up on the correct ban. Also when connecting to your WiFi to your phone be sure you connect to the same ban. I have successfuly mapped, divided rooms, named and now on the third job. So far so good.
We are having exact same issue, just bought it 4 days ago, it is going back to amazon. And we might be buying one from best buy to see if we have better luck. At least if it fails they will exchange or return it.
im glad i'm not alone on this error (31) problem. I want this to blow up on youtube and let people know there are problems with the s9+. this is totally unacceptable!
@@fondoo we bought a second one from best buy, and it has ran for two days no issues so far.
@@jasongoodwin8596 I took mines apart and cleaned behind the green rollers. There was caked dog hair behind it. I also removed the battery off to hopefully reset it. No Error 31 for 2 days now after doing a full scan map.
We bought one from Best Buy a week ago and it's having the same problem, constantly. Super annoying and will be returning it.
@@2tzus I totally agree. Try removing the battery to reset it. It has helped me so far with no Error 31 now.
Hum, i was thinking about buying it since in Europe Roborock only sells the S7 on Ebay, AliExpress and Geekbuying through chinese sellers (all very reliable in terms of warranty...) but after seeing this video, i'm not sure i'll throw away 1499€ (+/- 1799,83!) for having this kind of problems.
Thanks for the "warning"
The 7 was a work horse, no problems.
Exactly the same issue happened to me in the first use week. Two months struggling with this bloody device.
iRobot told me they will send me a complete set, including cleaning base, but without battery. Still waiting after one month because of lack of stock.
I'm afraid this is a failed model (navigation sensor failure) and iRobot probably is retrofitting/redesigning that sensor.
Very dissapointed after a 1500€ purchasing and my home full of pet's hair!!!
so frustrating with irobot
Guys. I eventually bailed on trying to get the robot to work. Customer service was having me mess around with my Wi-Fi settings and I just knew that that was not the problem. I had purchased a couple of other S9 plus is his gifts and I took one of the other robots out to see how it would work. So far it has worked perfectly. I actually think I’m gonna wind up keeping the three robots although I am tempted to send them back and wait to see how the new Roborock compares..
yeah, i'm very disappointed on my irobot roomba s9+ that purchased now, 4 month ago. today, i got that message that the trash bag bin was full. it wasnt super full, but I replaced it anyways. that wouldnt clear, then i replaced the air filter and that seems to work. BUT soon later the Error 31 was back. I disassembled the bottom and rollers and cleaned it once again, and PULLED the battery for 2-4 minutes to reset. Put everything together and started cleaning the living room and half way throught completing it lost connection and couldnt return back. I'm getting reeeeeeeeeeeeeeeeeeeeally fed up with this expensive paper weight now.
Pour répondre au roomba s9 plus
i have roborock s7, kinda badly :(
Having same problem! Did you get an email confirming the replacement Roomba right after the call? Just got off the call myself but haven't received any email with instructions
I logged back into irobot support and my ticket also hasnt been updated yet too. status is agent waiting.
Seems like some type of sensor in the bumper is having an issue. Reminds me of my Roomba 560, where the left bumper switch failed. Now its starts spinning and gives an error after a minute. It did last me 13 years though, and I'm looking to get it fixed this weekend. I would upgrade to a better robot but most are too expensive for me at the moment.
Keep up the 560. It's very reliable and as long as you will be able to buy batteries for it, keep it. You can get parts for it for very cheap, and it will never give up unlike new wifi model Roombas. Older model Roombas, till 900 series are amazing hard working robots, which are super reliable. You can not say this anymore about the new models, like the S or i series.
I have reset my wi-fi router, reset the robot, and put it on the home station. After that error 31 has gone.
UPDATE: 2/2/2021 Error 31 is getting worse and worse to a point that app says, UNABLE TO START.
if anyone gets an error 31, kick the front bumper 2-3 times and press the CLEAN button.
Wow this really works thank you sir it help me save a lot of money
you're welcome.
I don't like the s9. I had so much trouble with it on the other hands, my i3 + was purchased 1 year before and still working. What is wrong with that model with 2× the price.
I hated my Roomba i7. Had no suction power, the navigation system was, well absolutely terrible 😂 After 6 months of ownership, it ran over cat vomit and never recovered.
contact roomba for a replacement if its not sucking. my new replacement seems to be working fine now. firmware is extremely buggy and they are aware of it and fixing as much as possible
Same problem with two. iRobot is out of stock still! Amazon is refunding. I may reorder but now I’m leery.
I'm way past my amazon refund. but I did buy the asurion extended warranty because I have a gut feeling this would happen for an expensive toy vacuum cleaner.
I’m currently having the same issue right now! Pisses me off!!
you are NOT alone. you and a few hundred thousand owners out there. contact irobot and demand a free loaner.
@@fondoo So yesterday I called them and they had me take off the bottom panel and remove the battery and leave it out for 30 minutes. After I reinstalled the battery and put the bottom panel back on everything worked fine and I use the vacuum quite a bit today as well and it is still working fine. Hopefully the issue does not arise again!
and MY CASE TROUXE TO O'BRASIL, AFTER BUYING IN AMAZON I HAVE NO RIGHT NOTHING HAS ONE SINGLE ASSISTANCE IN BRAZIL AND DOES NOT RECEIVE THE ERROR 3
frustrating!!!
I would choose the iRobot Roomba i7+ over s9+.
i own both and i still feel the s9+ is more stronger.
But if iRobot resolved the error 31 after just under a year of use, I would choose the iRobot Roomba s9+.
UPDATE: 2/4/2021 I'm still getting emails from irobot every day that my i7 loaner is still backordered. Yes, they dont have anymore in stock! its still getting worse and worse each day, with each little bump of a furniture its considered STUCK! here is my history log. lets see yours! th-cam.com/video/t3PtAmeNsZQ/w-d-xo.html
hi guys. i’m planning to buy a roomba s9+. hopefully i don’t get error 31. if that happened to me immediately after i got it out of the box, i would’ve bashed the bloody hell out of that stupid piece of shit, and would’ve thrown it into the box, and sent it back. i’m gonna be furious if i get this error. fondoo, is it possible to call irobot to see if they can help even if you don’t have a warranty on the robot?
yes, they will still help you!
@@fondoo thank you!
@@fondoo i'll update anything with my roomba s9 if i also get an error 31 of hell
@@fondoo if i do, i'll exchange it for a roomba i7+. have they worked out the error 31 shit yet?
Take the battery out and put it back in . Then reconnect it to the app
I've done that and it seems to have helped for me so far.
@@fondoo is it still working for you? I’m about to give it a try
@@tannersloan6725 pulling the battery from below to reset it has worked so far, so good!
@@fondoo Didn’t work for me sadly... I am at least two weeks out for a replacement robot 😭
@@tannersloan6725 did you remove the rollers and check to see if anything is caked behind it. Also push the front bumpers multiple times when you removed the battery
Wife on phone w Customer service for couple hours this morning, Essentially told sorry, can give you $100 credit towards a new one. There seems to be no fix.....really crappy. Wont buy another one.
call again and speak to another CS
This simply has to be some really dumb mistake in the software
I keep getting the error that the brushes are cloned, when they clearly are not
cloned or clogged?? pull the battery out to reset.
I have same problem :// so what can i do now with my robot
contact irobot and open a service ticket so they can send you a replacement and extend your warranty for 2 more years! then, take the bottom panel apart and remove the battery to reset it.
@@fondoo i did IT 10 minutes ago but my roomba has not reset
@@fondoo should i pull it battery out and wait ?
@@mariuszlewandowski202 remove the rollers and make sure they are clean and nothing is caked inside it. remove the battery for 5-10 minutes and see if it helps. I found a long string behind my brush.
@@fondoo battery is now out of the roomba and i cleaned the rollers but i didnt see dirt or something
Something inside the roomba is broken
yeah, dont install the beta software!!
So if they are replacing it with the i7 does that mean that the i7 is more reliable and they've work all of these kinks out?
i7 has a slower motor. i9 has a faster motor
Where did you get your pet’s cage? 😻
www.amazon.com/gp/product/B0050ICOW4/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
@@fondoo Thank you! Just ordered one! 😎
Warum hättest du ihn den nicht einfach ersetzt?
Omg. Wtf🤣 I have the same problem and I stand there any yell at heri bought it two weeks ago and it hasn't worked long enough to even map my house!
its frustrating!! did you disassemble the bottom plate, pull the rollers and pull the battery out for 5 mins. it seems to help
same
I returned it and bought a deebot. Love it!!!
Can anyone help me?? I bought mine on Mercari and my s9 is less than a year old they are saying they won’t warranty it Bc it wasn’t purchased through an authorized retailer..
did you first try to unscrew the bottom plate and pull the green battery out for 5 minutes and reassemble???
@@fondoo I did worked good for 15 min that went back to error 31
@@TheGomer7211 pull everything out, including the filter, and the green rollers. throughly clean inside and the walls. pull the battery out for another 5 minutes and reassemble.
2:39 See the app for help. Error 31
I’m having the exact same issue! Literally, the same issue and I’m doing the same things you are, it’s so frustrating!
I just did a factory reset from the app via settings and that seems to have done the trick. It really sucks because I’ve had it mapping this house for the two weeks that I’ve had this thing and all of that is gone. But, it’s working so I guess I can’t complain?
seems to be a common issue on reddit i found. $1100 for a smart vacuum cleaner I shouldnt be getting these errors.
@@AngeeangCarnagg thanks! I'll try to factory reset from the app. Sucks that I have to remap the whole first floor all over again. come'on irobot!!!
@@fondoo yeah, it didn’t work for very long. I also paid $1,100 and am not impressed. Now, I have no maps and no working iRobot. It’s super frustrating to read everyone having the same issue and no one having an answer.
I’m having the same issue. I called irobot and they are sending a replacement- along with a new 2 year warranty. I did the factory reset 3 times as instructed... Super frustrating.
I think your robot vacuum is corrupted
possibly. NEVER upgrade to beta firmware.
@@fondoo did you accidentally upgrade to the beta firmware? my dad and i were thinking about getting one for christmas but we saw this video, and other reviews and so we were like, "yeahhhhh..no. not dealin' with this shit."
@@RileySlaya your absolutely RIGHT! do NOT install the BETA firmware. I REPEAT! DO NOT INSTALL THE BETA FIRMWARE
@@fondoo i almost did a few times 😅
What happend to the roomba s9+?
if you havent gotten that error yet, consider yourself very lucky!!
Ohhhh i see
This is easily the worst roomba I've owned. It used to be great. But it has gotten worse over time.
Mine isn't quite this bad, but it often can't make its way back to charge and constantly keeps going towards things it just hit while trying to clean or go back to the dock.
The mapping is also now crap.
I still run my i7 and this simply because they do pick up a lot. But I rely mostly on my new dreame x40 ultra.
I had the same error 31 hell. Returned the POS and got a Deebot T8+ for way less and its way better.
too late for me. im already in the hole. s9+ was purchase on sept 2020 and was working flawlessly for 3 month until middle dec it started to have more and more error 31's
@@fondoo The thing that sucks is it a really good cleaner if not the best. So if you rely on reviews it will sometime be the best bot. However its just not reliable and thats a bummer.
I had the Vacuum Problem on my S9+
contact irobot and get it replaced. you only will get error 31 if you upgraded the irobot app to beta.
oh yeah, what frustrated me about my i7 is that it would squeak constantly. my ears would be screaming bloody murder and i just lost it. it even almost hurt me when i had to jam my fucking hands into the rollers to get it to stop since it didn't stop running when i lifted it up off the floor. it wouldn't ever update, and it had a firmware breakdown. sent it back to best buy, furious to the point where i wanted to destroy it, because i was pissed.
if I had a s9, and it did this to me, I would burn it in my fireplace during winter
Same problem.
Since 2019 and irobot doesn’t care about it
i agree!! its an expensive paper weight, isnt it??
Hey, any update on the situation? Does the error still occur?
my s9+ replacement is arriving tomorrow 3/22/2021. i've been given a i7 as a loaner and its been working solid so far. can't wait to put my s9+ back in service and see how long I'll be getting that error 31 again. I'll keep everyone posted of course!
Is anyone aware of a TH-cam video that shows how to fix the magnet alignment issue which I understand is the root cause of the bumper issue? I have an s9.
You should do battery retest
OK so any solution?
yeah, contact irobot and get a free replacement
@@fondoo mines out of warranty😭😭
Broom and dust pan would’ve been sooo much faster and easier. You wasted 15 minutes pressing buttons 😔
Ok so now we don’t talk on TH-cam wtf
Nearly half a million views. Enough for a class action law suit here. Full refund for this expensive junk.
I concur
Hate this error. So annoying.
The worst error in the world
*UPDATE: I found this on reddit: www.reddit.com/r/roomba/comments/kk45ym/error_31_s_model/ so I decided to take the bottom cover apart. Didnt find the wheels being looser or not, but I did do a deep cleaning removing all the caked up dog hair behind the green rollers. I also found strings from the dog toy rope on the corner brushes. Also removed the battery hoping to reset everything. I put everything back together and no error 31 of hell. I ran the full vacuum today till it went back home to recharge. i hope another full vacuum tomorrow I should get a full map completed.
Is it still working? I've been waiting for a replacement for about 2 weeks now. The robot works when it works, but I am not using it much because the error 31 is causing it to fail in open space with no obstructions at all.
@@youtube_and_coffee every time I get the error 31 of dealth. I have to take the whole thing apart and do a deep clean and also pull the battery out for 5 mins to reset. that seems to work. irobot still hasnt sent me replacement either.
When you say take the whole thing apart are you literally speaking? Or is it a certain part? Do you have a guide? I can't even get my s9 to cross a room without stopping for an error 31 break
@@youtube_and_coffee watch this video on how to clean your s9. th-cam.com/video/wytE7zOayG4/w-d-xo.html
I will say you didn't hold the clean button for 20 seconds in the video like the app suggests. The 10 second hold you did is not the same "reboot" that the vacuum was asking for. There is a 10 second reboot, and a 20 second full system reboot.
Do you know the difference?
8:19 ew I thought it sounds regular not like a non Roomba with a power suction modes…
Is it really that loud?
10000000000000000 здрасти на всички за пожеланията и да се видим и да се видим и да се видим и ❤
How to fix it?
contact roomba and send you a replacement if they have them in stock
everone who keeps making a huge deal out of the curse words this guy said, please kindly shut the hell up.he can be angry because this situation is absolutely infuriating. so STOP. ACTING. LIKE. IT'S. A. BIG. DEAL.
I got the same error 😢
If you have a roomba try reboot your roomba
reboot doesnt always work. just a bandaid.
Holy crap that thing's loud. My upright Shark vacuum is more pleasant to listen to
it doesnt bother me, because i'm upstairs sleeping or working.
@@fondoo What about when the CleanBase does its thing?
@@ExclamationMarx yeah, its also loud and again it doesnt bother me because im upstairs
@@fondoo Definitely for the best. I wouldn't want to hear something that loud
It looks like your Roomba doesn’t work anymore😂
shes not happy
**UPDATE: contacted iRobot on 12/27/2020 @ 10:27AM and the call wait time was quick. They acknowledged it was a known issue and Error 31 of hell is a bumper sensor issue. The replacement is currently backordered for 2-4 weeks and as a courtesy they will send me a free replenishment kit and extend it another 2 more years warranty. Although it was purchased from Amazon and I did purchased the Asurion extended warranty. Supposedly, the new batch of s9+ have fixed the bumper issue.**
Guessing you still don’t have the replacement. I initiated my return on 12/27/20 as well.
@@jonproctor6723 still have not received my replacement yet. no email confirmation that they will send a replacement either. Nor did I get my replenishment kit. I got it working now with the battery pull to reset. I dont know if its sending that info back to irobot that its working again.
@@jonproctor6723 I bought the S9+ bundle (with Braava jet M6 mop) directly from iRobot as a Cmas gift for my other half. The S9 error 31'd-out immediately. Like you, I initiated replacement of the S9 on 12/27/20. They said 2-4 weeks to ship a replacement. Well, I called yesterday (1/28/2021 > 4 weeks) and it's backordered for another 2-4 weeks. They offered me a S9 accessory kit for my troubles, but I'm also going to ask they extend the warranty as well now. This is nonsense!
BTW - The Braava Jet M6 I received was also defective and had to be replaced. It couldn't recognize iRobot's reusable wet pads. The replacement Braava jet M6 I received seems to work as it should, but it's frustrating that I've wasted so much time.
❤
I thought the robot was supposed to clean not being a a jet
thats what she said!
what the hack you can't say fuck or hell ok my mom don't like fuck or hell word
you legit are just probably making this guy more angry. he’s a damn adult and gets to say what he wants to say, especially because of how frustrated he is with this robot. i’d be saying that too if i was him.
I am having the same problem ugh!!!
Try pulling the battery to reset
11:01
EXCELLENT 😊👍 3444.
AXCSSAIBH 😘😊👍5070.
Evf s
Nsn
UPDATE: 2/23/2021 running i7+ loaner since 2/4 and no problem whatsoever. rock solid! th-cam.com/video/1vI0OIg0R_8/w-d-xo.html
I hope when I get a braava m6 this sh doesn’t happen
0:16
i see dyson v8
My house get dyson v8 and dyson hair duaiyer
take out the battery and put it back
attemptd but no luck. contacted irobot for replacement. its a known issue by them.
Same with me. Its a joke. I spent S1500 for two towers, Romba and Brava
i agree that is is expensive and it doesnt always work perfectly.
UPDATE: 3/23/2021 finally!! s9 replacement has ARRIVED! its xmas for me!! hope and pray they fixed the error 31 of hell and the popup lid issues. th-cam.com/video/X8EZXTqBJJ0/w-d-xo.html
10:33 - See the app for help. (Error 31)
Yeah
mij roomba is so broking
have the same for no reasons all the time
frustrating and totally unacceptable. call irobot and tell them how you feel about their product.
@@fondoo how can you fix it :/ i called them and i’m waiting for my replacement hope it get better .. i just got it 2 days ago and couldn’t even map my place cause he stopped every seconds :/ it’s so sad and disappointing
@@imanocali2412 document and keep calling irobot for replacements. thats their answer. i have this youtube video to show this is unacceptable. my dump $200 vacuum cleaner from home depot does a better job than the s9+
The fuck killed me
im glad i video documented it for everyone to see.
Ну и зачем снимали,показывали ,эдак мы тоже можем,я думала будет решение проблемы!
Mine won’t turn on
contact irobot support immediately