Hey, we're very sorry for the wait. Our team are responding to everyone as quickly as possible after some delays. We really appreciate your patience and you will hear back from the team very soon. -Jacca
Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date. In general, Spotify tends to be one of the quicker stores for release availability and usually has your music live within 48 hours of your release being approved. However, this is not guaranteed and your release may become live on each store at any point within 2 - 14 days of approval.
I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand. We're currently approving content within around 6-9 working days of submission to our moderation team, providing that there isn't any further action required from you during the moderation process.
Unfortunately, stores do not notify us or yourself when a release becomes available, however you can source your release URLs using PUSH.fm's Fan Links! Simply use the UPC or ISRC of your live release to automatically generate a Fan Link that acts as a hub for your release on all streaming platforms. In order to make a Fan Link, sign up for free or log into PUSH.fm -> Click on 'Create New Link' > 'Create Smart Link' and then select 'Fan Link' and follow the instructions. Please make sure your release has been approved and you've allowed 7-14 days for it to be fully ingested into your chosen stores. Please note that if you have set a sales start date on your release that is further ahead than this time frame, your release will become available on the specified date. You can read more about how to make a Fan Link here - support.routenote.com/kb-article/how-can-i-make-a-smart-link-on-push-fm/ If you have any other questions, you can also check out PUSH's Support Hub - support.push.fm/
You can upload a song without already having an artist profile. Simple click the "create new page" option that pops up when typing in your artist name. Stores will then automatically create artist pages for you under that name, which you will be able to claim and customise.
i can't have acces to my spotify profile, when i click for instant access , the page load the interface but showing''we have to know more information about you''
Our new Spotify artist page claiming process is currently in beta and we are seeing some issues which our engineers are working on fixing ASAP. We are looking to improve this feature in the future and welcome any feedback. If you are unable to claim your artist page through RouteNote, you can still do this by heading to Spotify for Artists to claim your profile and selecting the 'skip instant access' option when prompted. Feel free to check out our support article on this: support.routenote.com/kb-article/how-can-i-claim-my-artist-profile-on-spotify-through-s4a/
Hey I'm not able to access site, when I'm clicking site it's shows "403 forbidden" since 2 weeks please help me out I have to submit many songs to your site
Hey, Apologies for any inconvenience this may have caused you! We've recently made some amendments to the site which may have caused cached versions to interfere with your dashboard. Have you tried clearing your cache and browsing history? Please also delete the site cookies, or try using an incognito/private window. If any problems persist, please reach out to our support team - support@routenote.com - Lucy
My Song is Aprroved but when i am claiming my spotify artist profile i can't my find profile with my name there plzzz help my my released date is passed
Hey RouteNote, so yesterday my single is approved and i’ve selected spotify as one of the stores that i want to distribute, but why doesn’t my song appear on spotify and other stores? need help :(
Hey, Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date. In general, Spotify tend to be one of the quicker stores for release availability and usually have your music live within 48 hours of your release being approved. However, this is not guaranteed and your release may become live on each store at any point within 2 - 14 days of approval. Please see our support guide on how to request release links for Spotify, Apple Music and Deezer - support.routenote.com/kb-article/how-can-i-get-my-release-links-for-spotify-itunes-and-deezer/ - Lucy
Hey, You can make changes to your approved release such as adding stores, editing artwork, artist names, album names and other general metadata changes by clicking edit on your release within your discography. Please see our support guide for more information - support.routenote.com/kb-article/can-i-change-my-artist-name/
Hey, Please reach out to our support team (support@routenote.com) from the email address you used to fill out the OAC form and we will look into this for you! - Lucy
Hello, Once your release has been approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores. If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date. -Jacca
Hi routenote , I submitted my track for release 5 days ago but it's still "In review " , may I know how can I contact you guys asking about my release to get approved ? As it's mentioned to wait 5 days so I waited but I feel to write you guys now asking about the release approval , thankyou 🙌
Hey, I'm sorry for the wait! Unfortunately we are experiencing some delays due to high demand. You can reach us via email (support@routenote.com), a support ticket or the contact form on our site: www.routenote.com/contact We aim to respond within 48 hours, however this may vary in times of high demand. - Lucy
Hey, We're sorry to hear you're having issues creating your RouteNote account. Please reach out to our support team (support@routenote.com) and we will look into this for you. - Lucy
hey my track got approved today. And I stated that the sales start date should be 24th of march. So when should I go for Artists page and customize them???? should I wait till 24th and how can I know that my track has been on live and how can i get the pre save link?
Hey, You can get some of your store links from us by heading over to the Artist Services tab of your account. There is a drop-down menu which allows you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form. We will source the relevant links for you as soon as they're made available by the stores. Please be aware that your release will need to be approved before you complete this form. Once your release is live on artist pages you can then claim and customise them. - Lucy
Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
yooo! I recently uploaded on Routenote, about a month ago. I checked today and the whole release just completely disappeared. I checked all the tabs it could be in. Pleaseee help!
Hello, sorry to hear about your issue. Please get in touch with us at support@routenote.com with as many details as you can provide and our team will look into this for you. -Jacca
Unfortunately, we are unable to discuss release details via TH-cam for security reasons. Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
Hey, Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or contact support@routenote.com with your UPC, and we will look into this for you. - Lucy
Hey, Audio must be formatted in stereo as a FLAC or MP3 file. This must be at 320kbps/16 bit and the sample rate should be 44.1kHz. If you have any issues with uploading your audio after checking your files meet these requirements, please contact support@routenote.com with your UPC.
Hey, Unfortunately stores do not notify us or yourself when a release becomes available, it's just a case of checking the stores. If you sign up to our partners over at PUSH.fm and build a Smart Link, you can automatically find URLs to your release on a handful of stores. It's completely free, all you'll need is a URL to your release on Spotify to get started! Read more here: support.routenote.com/kb-article/what-is-push-fm/ You can get some of your store links from us, including your Spotify URL, by heading over to the Artist Services tab of your account. There is a drop-down menu which allows you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form. We will source the relevant links for you as soon as they're made available by the stores. - Lucy
After my content on route note it still shows that my content on review section. How many days required to approval on platform. Or my content disqualify by route note.
Hey, We're currently approving content within around 4-6 working days of submission to our moderation team, providing that there isn't any further action required from you during the moderation process. Once your release has been approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores. If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date. Thank you for your patience.
Hey, If you have been waiting longer than the current moderation times please reach out to support@routenote.com with your UPC and we will check up on this for you!
Pls how do i know when RouteNote has approved my song and how many weeks does it take for RouteNote to approve a song. Its 3 weeks and my song are still under review
You will receive an email once your release has been approved. Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
Apologies for the wait, we are experiencing some delays due to high demand. Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
Hey, Please reach out to our support team (support@routenote.com) with your UPC and we will look into this for you. Apologies for any inconvenience, and thank you for your patience. - Lucy
Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date. In general, Spotify tends to be one of the quicker stores for release availability and usually has your music live within 48 hours of your release being approved. However, this is not guaranteed, and your release may become live on each store at any point within 2 - 14 days of approval.
Hey, Downloads will be reported to your RouteNote account the same way streams are. Your earnings and statistics for the majority of stores are reflected on your account 45 days after the month they are earned in; for example - March's earnings will be available from May 15th. Please note that a few of our partner stores report earnings and statistics 75 days after the end of the month or quarterly throughout the year. To keep up to date on store reporting timeframes, you can bookmark this article which will be updated regularly: support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/ - Lucy
Hi, RouteNote. It's been almost a week since I edited one of my released songs but I'm still not getting any updates. I hope you guys can check out my current in review.
Hey, I'm sorry for the wait! Unfortunately we are experiencing some delays due to high demand. Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or contact support@routenote.com with your UPC, and we will check up on this for you. - Lucy
Hello RouteNote, I had a release that was recently in dispute for content recognition, but then approved. But when I went to check if the release was ready, it disapperared from my Discography section on my account. Can you help out?
Hey, Please contact support@routenote.com with your UPC and we will look into this for you! Apologies for any inconvenience, and thank you for your patience.
Thank you, RouteNote...we're very proud of you ❤
Thanks RouteNote💙
Thanks Routenote the best distributor
Amazing video, I love you Routenote.
Hello, i want to buy your channel. Want to sell ??
@@Sxnbeats no do you usually sell your identity?
Glad you enjoyed it!
Routenote is the best free music distributor company ❤
Is it completely free? Like I once uploaded a music but it doesn't show Spotify
Great video
Thanks!
hey routenot, my song is in Pending Moderation for 9 days. And even it took lots of time, it is not approved. why so late?
Hey, we're very sorry for the wait. Our team are responding to everyone as quickly as possible after some delays. We really appreciate your patience and you will hear back from the team very soon.
-Jacca
@@routenoteThankyou
😮, i waiting 😅... To be realized 🎉
When i try to claim the spotify artist profile i cant find the profile in the page where im supposed to select it, please help
Hey,
Please make sure your release has been live on the artist page you are trying to claim for at least 5 days.
@@routenote I have the same case, it got approved yesterday how many days will take to be on the different platform I choose?
Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date.
In general, Spotify tends to be one of the quicker stores for release availability and usually has your music live within 48 hours of your release being approved. However, this is not guaranteed and your release may become live on each store at any point within 2 - 14 days of approval.
@@rubenrojas535how many days your track got approved?
I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand. We're currently approving content within around 6-9 working days of submission to our moderation team, providing that there isn't any further action required from you during the moderation process.
Why full video is black screen
Bro I have only one question that how I can make account on Spotify
Hey Routenote, my single recently has gone live on other streaming platforms but when I search for it on Apple Music I can't find it. Please Help
Please contact our support team with your UPC and we will check up on this for you.
Please contact our support team with your UPC and we will check up on this for you.
Hey there, My song is already aprooved and distributed But, I cant claim my spotify artist pofile not showing below?
Please email support@routenote.com with your UPC and we will check up on this for you.
@@routenote Thank you when get response i will let you know.
Can it happen that songs are NOT approved ? In matter of freedom of speech, or audioquality ? Looks like all songs are always approved at the end
Yes, RouteNote reserves the right to disapprove any content for distribution if it breaches any of our terms and conditions.
How will i know if my song is live or not?
Unfortunately, stores do not notify us or yourself when a release becomes available, however you can source your release URLs using PUSH.fm's Fan Links!
Simply use the UPC or ISRC of your live release to automatically generate a Fan Link that acts as a hub for your release on all streaming platforms.
In order to make a Fan Link, sign up for free or log into PUSH.fm -> Click on 'Create New Link' > 'Create Smart Link' and then select 'Fan Link' and follow the instructions.
Please make sure your release has been approved and you've allowed 7-14 days for it to be fully ingested into your chosen stores. Please note that if you have set a sales start date on your release that is further ahead than this time frame, your release will become available on the specified date.
You can read more about how to make a Fan Link here - support.routenote.com/kb-article/how-can-i-make-a-smart-link-on-push-fm/
If you have any other questions, you can also check out PUSH's Support Hub - support.push.fm/
don't forget if you use routenote will take more than two weeks to be live.
How are we supposed to claim an artist profile when we can’t upload a song without an artist profile?
You can upload a song without already having an artist profile. Simple click the "create new page" option that pops up when typing in your artist name.
Stores will then automatically create artist pages for you under that name, which you will be able to claim and customise.
i can't have acces to my spotify profile, when i click for instant access , the page load the interface but showing''we have to know more information about you''
Our new Spotify artist page claiming process is currently in beta and we are seeing some issues which our engineers are working on fixing ASAP. We are looking to improve this feature in the future and welcome any feedback.
If you are unable to claim your artist page through RouteNote, you can still do this by heading to Spotify for Artists to claim your profile and selecting the 'skip instant access' option when prompted.
Feel free to check out our support article on this: support.routenote.com/kb-article/how-can-i-claim-my-artist-profile-on-spotify-through-s4a/
Hey I'm not able to access site, when I'm clicking site it's shows "403 forbidden" since 2 weeks please help me out I have to submit many songs to your site
Hey,
Apologies for any inconvenience this may have caused you!
We've recently made some amendments to the site which may have caused cached versions to interfere with your dashboard.
Have you tried clearing your cache and browsing history?
Please also delete the site cookies, or try using an incognito/private window.
If any problems persist, please reach out to our support team - support@routenote.com
- Lucy
@@routenote I have tried all these things but not yet resolved
Hey,
Please reach out to our support team (support@routenote.com) and we will look into this further for you.
- Lucy
@@ShauryaJha13 This happened to me too, but i somehow can access routenote from a different browser
@@RajMusicProductions can you please tell me that which browser?
Thank You
My Song is Aprroved but when i am claiming my spotify artist profile i can't my find profile with my name there plzzz help my my released date is passed
Hey,
Please contact support@routenote.com and we will look into this for you.
- Lucy
Thanks
Hey RouteNote, so yesterday my single is approved and i’ve selected spotify as one of the stores that i want to distribute, but why doesn’t my song appear on spotify and other stores?
need help :(
Hey,
Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date.
In general, Spotify tend to be one of the quicker stores for release availability and usually have your music live within 48 hours of your release being approved. However, this is not guaranteed and your release may become live on each store at any point within 2 - 14 days of approval.
Please see our support guide on how to request release links for Spotify, Apple Music and Deezer - support.routenote.com/kb-article/how-can-i-get-my-release-links-for-spotify-itunes-and-deezer/
- Lucy
Is it only me or what? They keeps on disapproving my releases and it's like thus for 2 months now
Hey,
We're sorry to hear you're having trouble with your releases! Please reach out to support@routenote.com and we will look into this for you.
@@routenote no I won't you have to find a solution cause I already did reach out to the support team and they're not helping at all.
Sir how to change my aritst name from route note
Hey,
You can make changes to your approved release such as adding stores, editing artwork, artist names, album names and other general metadata changes by clicking edit on your release within your discography.
Please see our support guide for more information - support.routenote.com/kb-article/can-i-change-my-artist-name/
I filled the form for OAC more than 2 months ago. My channel hasnt been upgraded to an OAC yet :(
Hey,
Please reach out to our support team (support@routenote.com) from the email address you used to fill out the OAC form and we will look into this for you!
- Lucy
Earlier there used to be option for Insta and Facebook stores , but now its not there any more, how do i release my song on those platforms?
Hey,
Please contact our support team with your UPC and we will check up on this for you!
routenote.com/contact
Hello routenote if my song approve? When it release on spotify or other flatforms? It will he take another weeks or days only?
Hello, Once your release has been approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores.
If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date.
-Jacca
@@routenote thankyou❤🙏
Hi routenote , I submitted my track for release 5 days ago but it's still "In review " , may I know how can I contact you guys asking about my release to get approved ? As it's mentioned to wait 5 days so I waited but I feel to write you guys now asking about the release approval , thankyou 🙌
Hey,
I'm sorry for the wait! Unfortunately we are experiencing some delays due to high demand.
You can reach us via email (support@routenote.com), a support ticket or the contact form on our site:
www.routenote.com/contact
We aim to respond within 48 hours, however this may vary in times of high demand.
- Lucy
does your track already approved and released?
I was wanting to sign up with you guys but it's not letting me😕
Hey,
We're sorry to hear you're having issues creating your RouteNote account.
Please reach out to our support team (support@routenote.com) and we will look into this for you.
- Lucy
hey my track got approved today. And I stated that the sales start date should be 24th of march. So when should I go for Artists page and customize them???? should I wait till 24th and how can I know that my track has been on live and how can i get the pre save link?
Hey,
You can get some of your store links from us by heading over to the Artist Services tab of your account. There is a drop-down menu which allows you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form.
We will source the relevant links for you as soon as they're made available by the stores.
Please be aware that your release will need to be approved before you complete this form.
Once your release is live on artist pages you can then claim and customise them.
- Lucy
how long it takes your track to get approved
I can't create new artist profile
Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
yooo! I recently uploaded on Routenote, about a month ago.
I checked today and the whole release just completely disappeared. I checked all the tabs it could be in.
Pleaseee help!
Hello, sorry to hear about your issue. Please get in touch with us at support@routenote.com with as many details as you can provide and our team will look into this for you.
-Jacca
i have tried to get my music approved. 2 times its been removed with no reason. if i need to do something then let me know why
Unfortunately, we are unable to discuss release details via TH-cam for security reasons.
Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
Hello routenote how do we upload ai generated music on the platform without issues?
Please email moderation@routenote.com for more information on how to format an AI release.
My new whole album it doesn't apear on Instagram and facebook stories, what can I do?
Hey,
Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or contact support@routenote.com with your UPC, and we will look into this for you.
- Lucy
Why can't we upload tracks in 48 khz sample rate ?
Hey,
Audio must be formatted in stereo as a FLAC or MP3 file. This must be at 320kbps/16 bit and the sample rate should be 44.1kHz.
If you have any issues with uploading your audio after checking your files meet these requirements, please contact support@routenote.com with your UPC.
my first song just get approved but will u get a mail when the different vendors have released the song:)?
Hey,
Unfortunately stores do not notify us or yourself when a release becomes available, it's just a case of checking the stores.
If you sign up to our partners over at PUSH.fm and build a Smart Link, you can automatically find URLs to your release on a handful of stores. It's completely free, all you'll need is a URL to your release on Spotify to get started! Read more here: support.routenote.com/kb-article/what-is-push-fm/
You can get some of your store links from us, including your Spotify URL, by heading over to the Artist Services tab of your account. There is a drop-down menu which allows you to hover over Marketing and select URL Requests. This will take you to the Pre-save URL Request form. We will source the relevant links for you as soon as they're made available by the stores.
- Lucy
@@routenote okey then i know:)got push already only waiting for the songs to be ready:)thanks for the quick response🙂
Hy routenote i realeas a song by routenote and auto generated a topic chanel but how i upgrate to official artist channel ❤
Check out our guide - support.routenote.com/kb-article/how-can-i-get-a-youtube-official-artist-channel-oac/
After my content on route note it still shows that my content on review section. How many days required to approval on platform. Or my content disqualify by route note.
Hey,
We're currently approving content within around 4-6 working days of submission to our moderation team, providing that there isn't any further action required from you during the moderation process.
Once your release has been approved, our distribution team will send this to your selected stores within 24 hours. Please allow 7-14 days from your approved date for your release to be fully ingested into your chosen stores.
If you have set a sales start date on your release for a date that falls after this time frame, your release will become available on your selected date.
Thank you for your patience.
@@routenote but it is still in review section from couple of days
Hey,
If you have been waiting longer than the current moderation times please reach out to support@routenote.com with your UPC and we will check up on this for you!
@@routenote still after 15 days and after sales start it is still under review section
Pls how do i know when RouteNote has approved my song and how many weeks does it take for RouteNote to approve a song. Its 3 weeks and my song are still under review
You will receive an email once your release has been approved. Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
My song have been approved why I can't claim my Spotify artist please help me with this ba
Please email support@routenote.com with a link to your artist page.
Waiting 3 weeks for a approval allready... whats going on?
Apologies for the wait, we are experiencing some delays due to high demand.
Please create a support ticket on your RouteNote dashboard under community & support - support ticket with your UPC, and we will check up on this for you!
hi routenote, it has been over 10 days and my release still isn’t approved. should i be worried?
Hey,
Please reach out to our support team (support@routenote.com) with your UPC and we will look into this for you.
Apologies for any inconvenience, and thank you for your patience. - Lucy
@@routenote just sent an email, i hope you respond soon.
Hi , so my release got approved how long would it take for it to actually get on streaming services? Does anyone know ?
Once your release has been approved, it will be available on most major stores within 2 weeks - please note that if you set a sales start date later than this, your release will not become available until that date.
In general, Spotify tends to be one of the quicker stores for release availability and usually has your music live within 48 hours of your release being approved. However, this is not guaranteed, and your release may become live on each store at any point within 2 - 14 days of approval.
Hey I was wondering is there some way to find out if someone bought my music on amazon?
Hey,
Downloads will be reported to your RouteNote account the same way streams are.
Your earnings and statistics for the majority of stores are reflected on your account 45 days after the month they are earned in; for example - March's earnings will be available from May 15th.
Please note that a few of our partner stores report earnings and statistics 75 days after the end of the month or quarterly throughout the year. To keep up to date on store reporting timeframes, you can bookmark this article which will be updated regularly: support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/
- Lucy
Route note don't distribute my songs to all platforms especially TH-cam and Tiktok 😢 ig and Facebook
It may be that your release is not eligible for Content Recognition stores - support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/
Hello. I have made new album. I'm new artist. I don't have Artists page and name in Spotify. What shall I do?
Same problem here..
understud - just need to wait
Das iz goot
😊
Thank you!
Hi, RouteNote.
It's been almost a week since I edited one of my released songs but I'm still not getting any updates. I hope you guys can check out my current in review.
Hey,
I'm sorry for the wait! Unfortunately we are experiencing some delays due to high demand.
Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or contact support@routenote.com with your UPC, and we will check up on this for you.
- Lucy
Hi🎉
Hello RouteNote,
I had a release that was recently in dispute for content recognition, but then approved. But when I went to check if the release was ready, it disapperared from my Discography section on my account. Can you help out?
Hey,
Please contact support@routenote.com with your UPC and we will look into this for you! Apologies for any inconvenience, and thank you for your patience.
Do you distribute to social media like TikTok instagram and twitter etc for free plan
Yes, we distribute to Facebook, Instagram, TikTok and more for free!