CES 2020 Delta Air Lines Keynote • CEO Ed Bastian

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I started after the intro, runs long, but most of the interesting information is in the first half.
On the world’s largest tech stage, Delta CEO Ed Bastian announced several technology innovations that are transforming the future of travel, rolling out this year and beyond, including transformation of the Fly Delta app, PARALLEL REALITY™ display screens, captivating entertainment options, full-body wearable exoskeletons and an AI machine learning operations platform.
Joining Bastian to outline Delta’s vision from the CES main stage Tuesday were Delta customer service and innovation leaders Sandy Gordon and Nicole Jones; Lyft Co-Founder & President John Zimmer; Albert Ng, CEO of Misapplied Sciences; acclaimed film writer and director Lulu Wang; and Hugh Evans, CEO of Global Citizen.
FLY DELTA APP EVOLUTION
Delta is transforming its popular Fly Delta app into a comprehensive digital concierge that will streamline the day-of travel experience starting with an expanded partnership with Lyft.
PARALLEL REALITY™ TECHNOLOGY
Delta, in partnership with Misapplied Sciences, will pilot the first-ever PARALLEL REALITY™ display experience, allowing many customers traversing the airport to see personalized content on a single screen simultaneously - and in their preferred language.
www.misappliedsciences.com/
CAPTIVATING CONTENT + REFRAME PARTNERSHIP
Delta’s in-house startup Delta Flight Products created the world’s first wireless in-flight entertainment system, and soon the airline will test new features allowing customers to take more control over their in-flight experience - while emphasizing gender parity in entertainment offerings through a partnership with ReFrame.
OPERATIONS AI MACHINE LEARNING PLATFORM
Delta, the global leader in operational reliability, is implementing an AI-driven machine learning platform that analyzes millions of data points to help the world’s best operations decision makers further minimize customer travel disruptions.
SARCOS WEARABLE ROBOTICS
Delta is partnering with Sarcos Robotics to test the world’s first full-body, self-powered and untethered wearable exoskeleton, Guardian XO, which is designed to enhance strength and endurance while reducing the risk of injury.
GENDER EQUITY PARTNERSHIPS
As part of its efforts to seek diversity and promote inclusion, Delta will partner with the Society of Women Engineers and Girls Who Code to increase gender representation in tech roles at the airline and in the STEM workforce.
INVESTING IN SUSTAINABILITY
The theme of sustainability is woven into nearly every announcement in Delta’s keynote, demonstrating the brand’s ongoing commitment. In addition, Delta is investing in efforts that reverse the effects of deforestation in countries such as Kenya and Uganda to make all its flights to and from CES 2020 carbon neutral. The airline will also invest in verified projects to offset the carbon footprint of air travel associated with Global Citizen’s Global Goal Live: The Possible Dream campaign.
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[@crjetpilot]

Refreshing to see American companies focusing on customer service again! Delta is solid!

[@chinesedragon5043]

I think delta has the best technology, it's better than other airlines, there are so many high techs!!

[@funneydude]

Does someone want to tell him that the InFlight entertainment system isn't actually built by Delta? Bluetooth will be supported when one of the external companies chooses to add it to the system.

[@drewkatonak287]

I agreed with him everyone is nervous about flights we are improved that

[@drewkatonak287]

I agreed with Ed he is an great leader

[@Sneekystick]

48:30 exoskeleton

[@farhanabdulhamid4214]

Wow Tnx bro good

[@levarmitchell3962]

This is how "Manifest" started.

[@josemora3778]

Levar Mitchell is it a good movie???

[@DVA5656]

You forgot to talk about DGS Ed

[@dstblj5222]

Delta global services? what do you mean by that.

[@FlyingMaxFr]

They have some much money to spend looking at their profitability...why not benefiting a few startups, but doesn't seem it's gonna revolutionize the air travel!

[@bigd-1-channel514]

Not interested. Perhaps Delta should simply put more time and enegry into actual passenger jet transport and skip this sort of thing.

[@dstblj5222]

Their already one of the most reliable airlines in the world, what more can they do?

[@bigd-1-channel514]

@@dstblj5222 Well I for one could not care less about chatting with someone in 19A, unless maybe you can annonymously tell some parent to shut the screaming little kid up or to cover the mouth while sneezing.