No shows are one thing, and something that dentists should be rightfully irritated with. But when a patient needs to reschedule an appointment, and gives plenty of advance notice (as in a week or several weeks), it's quite arrogant to scold the patient for doing this in a way that makes them seem like a misbehaving child (which is how the approach in this video comes across). Particularly when appointments are made 6 months out and people with even slightly busy live have no way of knowing if they are going to be required to work, if they are going to be sick, or some other circumstance outside of the patient's control that far in advance unless they are retired or don't have many responsibilities. I do not know why some dentists are so unreasonable about that, especially when they also call patients to cancel the patient's appointment. I haven't had this issue happen with other medical professionals (including some very in-demand specialists), and I do try to be mindful of keeping my appointments or giving plenty of notice to reschedule if that ends up not being possible. I don't know why dentists seem to be the ones who do this, but as a patient this video comes across as advocating very bad customer service. Thankfully, all medical professionals ARE NOT like that.
Thank you
No shows are one thing, and something that dentists should be rightfully irritated with. But when a patient needs to reschedule an appointment, and gives plenty of advance notice (as in a week or several weeks), it's quite arrogant to scold the patient for doing this in a way that makes them seem like a misbehaving child (which is how the approach in this video comes across).
Particularly when appointments are made 6 months out and people with even slightly busy live have no way of knowing if they are going to be required to work, if they are going to be sick, or some other circumstance outside of the patient's control that far in advance unless they are retired or don't have many responsibilities. I do not know why some dentists are so unreasonable about that, especially when they also call patients to cancel the patient's appointment. I haven't had this issue happen with other medical professionals (including some very in-demand specialists), and I do try to be mindful of keeping my appointments or giving plenty of notice to reschedule if that ends up not being possible. I don't know why dentists seem to be the ones who do this, but as a patient this video comes across as advocating very bad customer service. Thankfully, all medical professionals ARE NOT like that.