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When you were talking about adding a phone number, does that mean you don't need to have a 3rs party telephony system to integrate with? CSW can give you a number which customers call and it just works out of the box?
When you were talking about adding a phone number, does that mean you don't need to have a 3rs party telephony system to integrate with? CSW can give you a number which customers call and it just works out of the box?