Customer is always right? Bullcrap! I once worked at a hardware store. One day a customer asked me to switch price labels from a very cheap item onto a very expensive item so he could get it for next to nothing. I refused to comply with his request. Does that make me a terrible employee?
Entitled people use that saying as a tool to get away with crap, not realizing they are only saying the first half. The full saying is “the customer is always right in matters of personal preference.” So for example if someone wants to order a cake with an unthinkable combination of colors, they have the right to, but of course entitled people will cherry pick bits and pieces of things to benefit themselves
When there is more than one customer, it is possible, that their opinion contradict each other. If, in your example, were two customers with different items with identical prices and both wants to change the price with another item, which costs next to nothing, who gets the cheap price? There is only one price tag of the cheap price. Either of them would say, that it has to be their item. But that contradicts each other. So, what to do? So, you are completely right. That is bullshit par excellence.
Some nutbag came into my store and demanded to know where the stairs to the second floor were. I told her that we only had one floor. She claimed she had been shopping here for 13 years and knew for a fact that we had a second floor. I told her the store had only been open for 6 years, so clearly, she was thinking of our Pleasanton store, not our Pleasant Hill store. I'm not even sure where I would pull a brand new, fully furnished second floor from to appease the Customer Is Always Right "rule" for that one.
@@alliedatheistalliance6776 The kind of friends who only like him for the free things he gives them. Otherwise, they could not care any less about Bob.
That's because it isn't actually the original quote; the earliest English version of the quote is from 1908 (iirc, it could be early 1910s) and was simply "the customer is always right". "In matters of taste" was added decades later.
@@HamSandwich277 So do I tbh, but it drives me nuts that people keep claiming it's the original when there're several reliable sources (not LinkedIn or random blog sites) that prove it's not.
It might not have been possible for him to clock back in at that time. The time clock at my work won't let you clock back in if you haven't been clock out for at least half an hour.
@@williamwells3026 if that is the case they cannot force you to work until the time you can clock back in. It is illegal to force the hourly employees to work without their time being properly recorded, which for a multi billion dollar company like McDonald’s would be their own clocking system.
And if they try and prevent you from leaving, just call law enforcement and inform them you are being held illegally against your will. bonus points if you make the call where the manager cannot see or hear you.
@@aduckofsomesort precisely. That's forced labor. Also known as slavery. The fact that the other option was "surrender your job so you can be homeless" (regardless of if she knew OP could get another one quickly enough) doesn't eliminate the fact that she DID attempt to force him to work off the clock.
Story 4: With a boss that has that kind of ego and stubbornness, it's not a mystery on why employees weren't sticking around for long. Not to mention how this idiot still proven that she royally messed up with 10+ missing contracts while gloating to OP that OP miscounted. Well, it was bound to happen that the company went the way of the dodo
Also, not to mention having to sign something to get paid is also something which is illegal. You cant be forced to sign documents in order to be paid. Honestly, OP didnt need to walk in with a lawyer, just tell them they either pay me by set date otherwise legal action would be taken.
Story #2, people like Bob get into those positions because of a certain policy for employee advancement: if they do the job well, promote them to a higher level, if they can not do the job, keep them there
@HalfEye79 You misspelled it; it's the "Peter Principle" (no hyphen). It's from a post-WWII business studies textbook written by a guy whose last name was Peter. "In any sizeable organization, a given person will be promoted to the level of his incompetence."
There's also a tendency for companies to promote assholes to managerial or supervisor positions, because they believe a psychopath can be a better boss and make people work harder. In my personal experience I've found the opposite, the nice bosses/ companies get my respect, loyalty and hard woprk, and the shitty bosses/ companies just eventually end up with my resignation.
Never ever work an hourly job without clocking in. It’s illegal for your boss to have you work without your time being counted. If they threaten you with being fired, threaten THEM with being fired.
The complete quote is “The customer is always right in matters of taste”. It was an advertising slogan from I believe the 1940’s. Over time it has been shortened and twisted into what is popularly used today.
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers. Nowadays it has gotten out of hand from the customer side, though.
@@jonmendelson1104 Quoting a google search here: The full quote from Harry Selfridge is "The customer is always right, in matters of taste," Which means that if they wanna buy an ugly hat, let them - they're still buying it. its been debated endlessly if Selfridge added that phrase in matters of taste at the start or if someone salvaged the quote later. but i prefer the matters of taste add on as the customer determines what they will and won't buy, but should not dictate what you as a provider do or do not do for them specifically outside of the sale or service directly provided. As each person has different wants or needs and often doesn't know exactly what they themselves want. So yea it has genuinely gotten out of hand.
@@NexiSanadaThat Harry Selfridge quote is from LinkedIn, which is not a reliable source for info on the origins of quotes. Blog sites aren't either, which is the only other type of source that claims that the version with "in matters of taste" tacked on at the end was the original. I do agree that the newer version is better, but it drives me absolutely mad when people try to claim it was the original when every reliable resource says it isn't. What exactly the original quote was is up for debate, but the one thing that is consistent is that "in matters of taste" was never in any version of the original quote (earliest quote I found in my research was a French version from the late 1800s that translates to "the customer is never wrong", which got adopted in the early 1900s - like 1908 I believe it was - into the English "the customer is always right").
@@everlastsmiles my father founded his own company back 1994 and i basically grow up in and with the company.... think that the qoute was allway ment to be to interpreted that way but the people where smarter back then so they didnt include it... and only said that because my father teached it me that way basically he said " If the Customer wants something stupid inform him about the right/better option. If they persist check if your not in breach of law and make the deal. You did everything you could the rest is not your problem you have to eat too"
I don't know if this counts as Malicious Compliance but, last night, I went to go do laundry. We flooded because my 14-year-old little brother refused to touch lint, and he put it all in the sink. Anyway, I tried to tell my mom that I knew the cause, but she kept cutting me off thinking it was our (mine and hers) fault. She told me to go to my room out of fear that dad would yell at us but when he came up stairs, he said the same thing I tried to tell her. And all I could think was: "I tried to tell you but no!"
I'm not a redditor, so I don't automatically jump to 'abuse/ neglect emotional damage/ immediate divorce/ social services/ police/ SWAT Teams and a lifetime of therapy', but that family dynamic does sound a little disfunctional there bro. Hope you're okay
@@alliedatheistalliance6776 when there are multiple children, many parents have a favourite and one that they don't like. So that child cops blame & accusations on an ongoing basis.
Story 3: I know this phrase is used against people that are super desperate to hold a job, but some people just don't give five pecks anymore. Not to mention this was done in front of customers, that'll totally not cause a negative reception from customers.
@@thomasriverajr.7143you can be a bartender at 18. You just can drink what you serve. Which is already a rule that all bartenders follow. Because you shouldn't be drinking on the job anyways.
@@aaronabbey2604 About that 1st bit, assuming this was in the states, it varies from state to state. Missouri, for instance, requires you to be 18 to serve CLOSED alcohol containers (meaning bottles w/ a cap on) and 21 to serve it from a tap.
I’m pretty sure I read a very similar story on Reddit a while back, but it was a woman who worked at a casino and stripped into her skivvies in order to get her final paycheck.
Story 1 - Rude to tell the customers the store is closing? Pbbfft. There are loads of stores that make an announcement over their PA system warning of approaching closing times.
I always made a page asking for associates to walk their isles and assist any remaining customers and then page overhead when their area was clear. I never directly said we're closing in 10 min, etc. Idk? Worked like a charm.
Hell, store I work at closes at eleven. There are countdown warning pages at 9, 9:30, 10, 10:10, 10:20, 10:30, 10:35, 10:40, 10:45, 10: 50, and every minute thereafter. And we STILL have to chase out people five to ten minutes after close who insist 'No one told me.'
The full quote is "The customer is always right in matters of taste." This means that a customer can buy it for its listed price no matter how ugly it is. But they still have to pay for it.
Yeah, I was reminded of the full "customer is always right" motto last year and find myself yelling it at my phone every time I hear it in one of these stories! "WRONG! '...in matters of TASTE!' You're missing the most important part!!!" 😅😅😅
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers. I will admit that nowadays it's gotten out of hand.
I effing love these malicious compliance stories! I used to work retail and understand what the workers go through with the customers and also useless managers. Keep it up. And thank you to all those retail workers, your all saints 😘
The older I get, the more I appreciate people who have the dignity to tell bosses “you’re full of shit and being unreasonable. You can f&$# off. You aren’t paying me enough to put up with this bull” Even if that dignity requires streaking through a crowded restaurant because the uniform is company owned
Eh, i dont think it's dignity that makes us do it well, certainly not me. I did almost the same thing, but i took off the company shirt tossed it on the counter and walked out at 2 different jobs. Burger king manager hated my guts and fired me when i walked in because her ego couldnt put up with the fact i had 2 jobs at 19 to get by so i had to leave at an exact time to go to my other job on foot miles away. Took off my shirt and walked toppless through the front end saying loudly infront of customers "well at least ill finally be able to he on time to my other job since y'all wanna underpay staff to avoid paying health care" (happened during obama care) The other one was lil Ceasars, i walked in one day right before Super Bowl Sunday saw they wanted me to triple the dough output for that day and work solo mind you i was leaving at 7pm-10pm almost every night and arriving at 6am they wanted me to triple the order, i quit on the spot took my shirt off tossed it in the counter and left that day because we had 0 others that worked dough and management refused to ever hire or train or do it themselves.
A month ago I cut my employee ID up at a particularly large Milwaukee employer and told my boss and another boss to fuck themselves and walked out. The list of offenses was growing, but getting hit in the head by a department lead who didn’t report the injury to management or even apologize for it, was the nail in the coffin. Human decency goes a long way.
15 Minute Warning Story: What in the Unholy Howling HELL was OP's Manager smoking (and where can I get some, cause that was some SERIOUSLY good Wacky-Tabacky)? MOST of the stores I've shopped in have an announcement over the PA System that the Store is Closing in 15 Minutes and another one 5 Minutes before Closing asking you to bring your selections to the Check-Out Area to be purchased as we close in 5 Minutes...
Yeah cook OP, that wasn't a small bonus on your last check, that was the owner avoiding wage theft for the completely illegal actions of the manager. You should have seen how wide my eyes got when I heard they weren't on the clock!!
Story 1 reminded me of something that happened at the beginning of this year in my city... it was the last movie session of the night, and the staff closed the movie theater with all the people still inside. Yes, they completely forgot there were people inside one of the rooms and didn't check them. IIRC, the people who were locked in received vouchers for free movie sessions for the rest of the year, including +1s and popcorn.
@@gorilladisco9108 Either way, locking a movie theater and leaving without properly checking that ALL customers left is very unprofessional and should not have happened 😅
I work retail and we always give customers a courtesy warning that the store is closing. The higher-ups would not like it if we went beyond our hours, plus we have lives too and would like to get home by a decent hour.
Contracts Story: If I was OP, I'd have called the Parent Company to file a Complaint against Cruella and informing them of the missing 22 Contracts and that she's wasted the time of the entire company for a day compiling the list... I'd also have filed a Workplace Harassment and Creating a Toxic Work Environment complaint with the State Department of Labor...
Yes and no, maybe gray area. Many of the workers probably had the right to view and process those contracts, but others definatley no. Like the receptionist. Its not their job to even know what contracts exist, unless hear about it on the phone or while chatting with a customer.
#3 with Cruella! I love it, OP got the computer to work for them which has been my job over the last 29 years. I took a 3 week bank reconciliation from manual to a 2 day process by getting the computer to do most of the work. Left me more time for the research into the actual outstanding items to see if they were simple or screw ups. Heaven help this company when I retire, as the position is still technically considered a low level clerk's position. Sheesh, haven't seen a single person hired in this level or higher that knows how to get Excel to work for them and interface with the various system wide accounting softwares (oracle and sap)
Story 2 with Bob is a wonderful example of "employees are promoted to their level of incompetence", basically you get promoted based on merit until you end up in a position you can't do but management won't admit they were wrong to promote the incompetent individual.
The last one... I'm glad he brought a lawyer... and didn't have to sign the forms. I think they were trying to pull a fast one, which worked out well in the end.
Had the same instance of op at 11:29. This was the owner of a bar and I was the waitress. He got on my nerves one night (friday night 10pm busy night), was pregnant, and I ripped him a new one (normally noise but when I started, you could hear a pin drop!) and walked out! Btw: 24:11 - you don't need to sign anything in order to receiving a final pay check!
I worked at a hotel with a 100% satisfaction guarantee. We'd occasionally get customers doing anything to get a free stay. The most ridiculous was a guy who called to complain the shower was so hot, he jumped out, slipped and fell. I first asked (likely sarcastically) if he needed us to contact emergency medical personnel. He said he didn't but he was furious and said it was unacceptable. I apologized for the hot water and asked if he needed help controlling the temperature with the shower fixtures. No. Even madder, etc. I took a percentage off, warned the manager of the guy that can't operate a faucet. Manager ended up giving him the stay for free.
The actual quote is "the customer is always right about to say the dumbest f'kin thing ever" but after hearing so many customers saying the dumbest things ever he died of a stroke before finishing the sentence.
As much as I love the malicious compliance stories, and I'll admit that I do find the entitled people stories amusing, I am surprised that Fluff hasn't done any "I don't work here lady!" Stories.
It amazes me how many people don’t know that “The customer is always right.” isn’t the actual quote. The quote is “The customer is always right, in matters of taste.”
No it's not; I like the one with "in matters of taste" better, but that part was never in the original quote. The earliest version of the quote I found in my research was a French version from the late 1800s (1890s iirc) which translates to "the customer is never wrong", which was adopted in the early 1900s (1908 I believe) into the English "the customer is always right". The second part ("in matters of taste") was added decades later.
Story 1: This is the perfect example of Malicious Complainace. Story 2: Bob was one of the worst managers. Reprimanding workers in public is unprofessional then he tries to throw OP under the bus when the higer-up start to investigate. Story 3: Be careful what you ask for... Story 4: I'm surprised Cruella's company didn't fold sooner. She was a crappy boss which explained the high staff turnover
Story 1: Yeah, if someone telling you "the story is closing in 15 minutes" is too much pressure for you you definitely have bigger problems in life than that.
🎶At first you think Cruella is the devil But after time has worn Away the shock You come to realize You've seen her kind of eyes Watching you from underneath A rock!🎶
They’re saying actually is… The customer is always right in terms of fashion. Which means if they want to buy some ugly crap, they get to buy some ugly crap and you can’t tell them it’s ugly and they should not buy it.
People need to understand the saying is "the customer is always right in matters of taste" meaning if they want to buy an ugly outfit, orthey order some stupid custom item, well, that's on them. They don't get free reign to do and say and demand what they want. Edit: jumped the gun on that I just had to watch for a few more moments lol, I'm sp glad fluffy included that comment because people use half staying all the time. Like "blood is thicker than water" which actually usually means the opposite of how its used 😂
2am closing story: I'd be locking the doors at 2am and then unlocking only to let "late shopping" customers OUT. I'm certainly not letting more in. Free food story: I'd have liked to have seen just how he worded his write-ups to cover himself for violating company policy. Stay late story: I'd have punched back in. Damned if I would work for free, especially for a crappy boss. Contracts story: Who wants to bet her family set her up to start with and actually had procedures in place to mitigate problems, but with Cruella getting people to quit left and right, the procedures went out the door with them?
A boss once yelled at my coworker “You’re keeping track of your hours separately?? Why don’t you trust me!!!!” Fast-forward to December. I text to remind that boss that I need my remaining paychecks for the year. (She was always awful about paying on time.) I’d left a self-address stamped envelope on her desk and everything, before leaving to work at my seasonal job. This lady hating having to go in to the office: “How many hours did you work?” “It’s in the clock-in system.” “You don’t know??” “No ma’am, you told the other gal she shouldn’t keep track so I don’t keep another record.” She was too lazy to go in to the office and write me my checks. Come January, I sent her a two-week notice, went back and saw my envelope was untouched on her desk, did my work for those couple weeks without seeing her (it was a tiny office and I was the only one there 90% of the time) and just left.
A lot of well known saying like "the customer is always right" have the strange case where the full saying is largely forgotten and frequently means the exact opposite of the commonly known version
That may be true for other quotes, but in the case of "the customer is always right", that is the full original quote (by which I mean that is the earliest English version of the quote we have records of); there were versions in other languages that said basically the same thing though, and none of them ever included any variation of "in matters of taste" like many seem to be claiming is in the original. The original quote is simply "the customer is always right"; that's it, full stop. I do prefer the newer version though; it leaves less room for misinterpretation. The original quote never ACTUALLY meant that the customer is infallible and "always right"; it was more about making an effort to make customers feel respected and welcomed, and making customer retention your #1 priority.
Story 1: What was with all the write-ups? If I understand the US worklife at all, they usually lead to other diciplinary actions or eventually getting fired. But this manager was doing write-ups like he was giving out candy on Halloween. The way he was using write-ups was completely useless. The manager seemed to be a complete tool.
The phrase is "the customer is always right in matters of taste". It was designed to mean if someone walks in and wants to buy a loud orange shirt and trousers that sit under their armpits, you're obliged to assist them. It doesn't mean customers can do what they want, when they want
Story 2: please share where "Bob" is managing a restaurant, so I, a customer, can demand a free meal because... _hmmm..._ 🤔 There's too much ice in my drink. Or not enough.
A big store i visit in Finland near me has announcements store wide that the store is closing 15 minutes and I don't see it being rude. I'm not the only person with places to be
#1 And here in my city every night, all supermarkets will announce something like, "Ladies and gentleman, we are about to close in half an hour, please conclude your shopping immediately. Have a nice shopping experience in [supermarket name]."
I worked an extra part time, three evenings a week job at a concert venue. I was running the snack bar, and sold cigarettes. Before opening the cash register I’d count the “float” cash and cigarettes for a total amount as cash. One Saturday my total was missing money and the manager decided to accuse me of theft. After some back and forth, his brother who sometimes came with him, admitted to having taken a pack of cigarettes without telling him. I was really hurt that someone who I’d worked for who I thought of as a friend, would think I’d steal from him, I just walked out and cried all the way home.
Yeah... that addon for extra toppings... I've worked in the food industry, and every so often, it's fine to allow a freebie.. like 1 to 2 times a month. Not for every bickering idiot and Karen who come thru thinking they deserve extra at no cost.
The first story, where I live. Most, *IF* not *ALL* stores use the PA system to announce that they will be closing shortly. Und I'm pretty sure that a lot of them have employees tell shoppers that the store was closing.
Story 4: If doing the task once takes 10 seconds, these would be the calculations... 1 Task: 10 Seconds 1 page worth of tasks (assuming 2000 per page): 20,000 Seconds (about 5.6 Hours, almost 3/4 of a full workday) The entire job (assuming 100 pages like OP said with 2000 tasks per page): 2M Seconds (at least 24 Days, and that's with working all 24 hours each day. using the 8 hour workday structure increases the job to 70 Days. Even taking 1 second per contract would take 7 days, which is longer than OP estimated.
Always, when you know the boss is giving you bad orders get it in writing (or recording). This becomes your ticket to be on the bus instead of being thrown under it.
I work as a cart logistics associate (Cart Pusher) at the local Walmart. The working off the clock policy is so strict that I am not allowed to bring carts from my apartment complex the three blocks to the Walmart. I have to leave my house at my clock-in time and adjust my punch card to accommodate the 7 minutes it takes for me to get to work while pushing a single cart!
Wait, what do you mean it's rude to tell customers that the store is closing? ^^' When I shop in stores that are about to close, they tell on the speaker announcment "We close in thirty minutes, be sure to leave the store soon" or things like that XD I would never dream about continue shopping after the closure time, or showing up after the closure time ^^'
@@rcrawford42 good points (I could drink at 18) but then again as far is PUNCHING IN goes we don’t know where he worked, there are probably places in America that still d9 this and places outside America for sure.
Nobody ever quotes the entire saying which is why it makes no sense. “The customer is always right….. In matters of taste.” They can purchase what they want but that is all the have carts Blanche on.
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers. These days the customers have gotten out of hand, though.
Story 3 is definitely a repeat because I remember you telling the same story about the employee that quit and walked through the place in just their shoes and underwear because the uniform belonged to the company.
I'll never forget quitting after the manager's had destroyed a stand for sunglasses i went out of my way to figure out. All because of general favoritism for a newhire girl they liked more than me. They then proceed to hire her friend and brother.
Ad some one pointed out “The customer is always right, in matter of taste” Meaning if there a something very very ugly but they don’t cute,it is cute…people abuse half the quote cause is more efficient
So one thing to note, that not a lot or people know BUT, the phrase, "customers are always right" isn't the whole legit phrase. The end part of the phrase was left and cut out. It really is, "customers are always right, when it comes to their taste" meaning, no matter how crappy things are look, smell, taste, colored... if the customer likes that thing based on their own taste, then yes, customer is always right, cuz that's their own style and choice. So if u don't like something but they do, they are in the right.
Customer is always right? Bullcrap!
I once worked at a hardware store. One day a customer asked me to switch price labels from a very cheap item onto a very expensive item so he could get it for next to nothing. I refused to comply with his request. Does that make me a terrible employee?
Entitled people use that saying as a tool to get away with crap, not realizing they are only saying the first half. The full saying is “the customer is always right in matters of personal preference.” So for example if someone wants to order a cake with an unthinkable combination of colors, they have the right to, but of course entitled people will cherry pick bits and pieces of things to benefit themselves
When there is more than one customer, it is possible, that their opinion contradict each other. If, in your example, were two customers with different items with identical prices and both wants to change the price with another item, which costs next to nothing, who gets the cheap price? There is only one price tag of the cheap price. Either of them would say, that it has to be their item. But that contradicts each other. So, what to do?
So, you are completely right. That is bullshit par excellence.
The correct quote is the customer is always right in matters of taste.
Some nutbag came into my store and demanded to know where the stairs to the second floor were. I told her that we only had one floor. She claimed she had been shopping here for 13 years and knew for a fact that we had a second floor. I told her the store had only been open for 6 years, so clearly, she was thinking of our Pleasanton store, not our Pleasant Hill store. I'm not even sure where I would pull a brand new, fully furnished second floor from to appease the Customer Is Always Right "rule" for that one.
@@Silverserri Out of your ass, I guess lol People like that are nuts.
Story 2: Bob was probably the one giving free food to his friends and covering it up using naive teen employees to take the fall.
This story falls down when you assume Bob had any friends left. But possible I suppose
@@alliedatheistalliance6776 The kind of friends who only like him for the free things he gives them. Otherwise, they could not care any less about Bob.
Bob is the classic Bad Boss. Time to put applications in elsewhere.
If you are giving free stuff away you will always have lots of friends. As soon as you need a hand out or a hand up is when the friends disappear.
The customer is always right....in matters of taste. Wow. I never heard that full quote before. That makes so much more sense.
That's because it isn't actually the original quote; the earliest English version of the quote is from 1908 (iirc, it could be early 1910s) and was simply "the customer is always right". "In matters of taste" was added decades later.
@@everlastsmiles Ah. Ok. I still like the "in matters of taste" version better.
@@HamSandwich277 So do I tbh, but it drives me nuts that people keep claiming it's the original when there're several reliable sources (not LinkedIn or random blog sites) that prove it's not.
That story about working on after OP had clocked out: he should have said "Sure, I guess I can do that. Wait a second while I clock back in."
It might not have been possible for him to clock back in at that time. The time clock at my work won't let you clock back in if you haven't been clock out for at least half an hour.
@@williamwells3026 if that is the case they cannot force you to work until the time you can clock back in. It is illegal to force the hourly employees to work without their time being properly recorded, which for a multi billion dollar company like McDonald’s would be their own clocking system.
And if they try and prevent you from leaving, just call law enforcement and inform them you are being held illegally against your will. bonus points if you make the call where the manager cannot see or hear you.
"hmm, how much overtime will you pay me? Nothing? Well oookay but I'll need that in writing to show my friend why I'm missing his birthday"
@@aduckofsomesort precisely. That's forced labor. Also known as slavery. The fact that the other option was "surrender your job so you can be homeless" (regardless of if she knew OP could get another one quickly enough) doesn't eliminate the fact that she DID attempt to force him to work off the clock.
Snakes can get into the tightest places to find their food. That us how they get into management.
😅😂😅😂😅😂
Don't compare them to the snakes bruh, the snakes deserve better than that
That's the best explanation I've ever heard for this phenomenon!
If there's something retail stories teach us, is that the customer is almost NEVER right...
Amen 😭
Story 4: Cruella really screwed herself over just for the sake of her own vacation. She was given multiple ways out but chose not to take them.
Story 4: With a boss that has that kind of ego and stubbornness, it's not a mystery on why employees weren't sticking around for long. Not to mention how this idiot still proven that she royally messed up with 10+ missing contracts while gloating to OP that OP miscounted.
Well, it was bound to happen that the company went the way of the dodo
Also, not to mention having to sign something to get paid is also something which is illegal. You cant be forced to sign documents in order to be paid. Honestly, OP didnt need to walk in with a lawyer, just tell them they either pay me by set date otherwise legal action would be taken.
I wonder how she built up the company in the first place...
Story #2, people like Bob get into those positions because of a certain policy for employee advancement: if they do the job well, promote them to a higher level, if they can not do the job, keep them there
That leads to the peter-principle, which says, that a person would be promoted beyond thei competence.
@HalfEye79 You misspelled it; it's the "Peter Principle" (no hyphen). It's from a post-WWII business studies textbook written by a guy whose last name was Peter. "In any sizeable organization, a given person will be promoted to the level of his incompetence."
@@tedcoop4392on paper its fantastic unfortunately every ceo who implements it is already promoted above their competence
@@tedcoop4392
Well, English isn't my first language. Such a detail goes over my head.
There's also a tendency for companies to promote assholes to managerial or supervisor positions, because they believe a psychopath can be a better boss and make people work harder. In my personal experience I've found the opposite, the nice bosses/ companies get my respect, loyalty and hard woprk, and the shitty bosses/ companies just eventually end up with my resignation.
Never ever work an hourly job without clocking in. It’s illegal for your boss to have you work without your time being counted. If they threaten you with being fired, threaten THEM with being fired.
Sign this or we won’t pay you 😂😂😂 that sounds illegal fam 😂😂😂
The complete quote is “The customer is always right in matters of taste”. It was an advertising slogan from I believe the 1940’s. Over time it has been shortened and twisted into what is popularly used today.
The real quote "the customer is always right about to say the dumbest f'kin thing" but died of a stroke mid sentence.
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers.
Nowadays it has gotten out of hand from the customer side, though.
@@jonmendelson1104 Quoting a google search here: The full quote from Harry Selfridge is "The customer is always right, in matters of taste," Which means that if they wanna buy an ugly hat, let them - they're still buying it.
its been debated endlessly if Selfridge added that phrase in matters of taste at the start or if someone salvaged the quote later. but i prefer the matters of taste add on as the customer determines what they will and won't buy, but should not dictate what you as a provider do or do not do for them specifically outside of the sale or service directly provided. As each person has different wants or needs and often doesn't know exactly what they themselves want. So yea it has genuinely gotten out of hand.
@@NexiSanadaThat Harry Selfridge quote is from LinkedIn, which is not a reliable source for info on the origins of quotes. Blog sites aren't either, which is the only other type of source that claims that the version with "in matters of taste" tacked on at the end was the original.
I do agree that the newer version is better, but it drives me absolutely mad when people try to claim it was the original when every reliable resource says it isn't. What exactly the original quote was is up for debate, but the one thing that is consistent is that "in matters of taste" was never in any version of the original quote (earliest quote I found in my research was a French version from the late 1800s that translates to "the customer is never wrong", which got adopted in the early 1900s - like 1908 I believe it was - into the English "the customer is always right").
@@everlastsmiles my father founded his own company back 1994 and i basically grow up in and with the company.... think that the qoute was allway ment to be to interpreted that way but the people where smarter back then so they didnt include it... and only said that because my father teached it me that way basically he said " If the Customer wants something stupid inform him about the right/better option. If they persist check if your not in breach of law and make the deal. You did everything you could the rest is not your problem you have to eat too"
I don't know if this counts as Malicious Compliance but, last night, I went to go do laundry. We flooded because my 14-year-old little brother refused to touch lint, and he put it all in the sink. Anyway, I tried to tell my mom that I knew the cause, but she kept cutting me off thinking it was our (mine and hers) fault. She told me to go to my room out of fear that dad would yell at us but when he came up stairs, he said the same thing I tried to tell her. And all I could think was: "I tried to tell you but no!"
Nope doesnt qualify, but all the same she deserves to be yelled at for not listening.
I'm not a redditor, so I don't automatically jump to 'abuse/ neglect emotional damage/ immediate divorce/ social services/ police/ SWAT Teams and a lifetime of therapy', but that family dynamic does sound a little disfunctional there bro. Hope you're okay
@@alliedatheistalliance6776 when there are multiple children, many parents have a favourite and one that they don't like. So that child cops blame & accusations on an ongoing basis.
Story 3: I know this phrase is used against people that are super desperate to hold a job, but some people just don't give five pecks anymore. Not to mention this was done in front of customers, that'll totally not cause a negative reception from customers.
The problem with the follow-up is that the guy got another job as a bartender when he was 18 years old.
@@thomasriverajr.7143you can be a bartender at 18. You just can drink what you serve. Which is already a rule that all bartenders follow. Because you shouldn't be drinking on the job anyways.
@@aaronabbey2604 About that 1st bit, assuming this was in the states, it varies from state to state. Missouri, for instance, requires you to be 18 to serve CLOSED alcohol containers (meaning bottles w/ a cap on) and 21 to serve it from a tap.
I’m pretty sure I read a very similar story on Reddit a while back, but it was a woman who worked at a casino and stripped into her skivvies in order to get her final paycheck.
Story 1 - Rude to tell the customers the store is closing? Pbbfft. There are loads of stores that make an announcement over their PA system warning of approaching closing times.
Most in my area do that.
Fuckin Walmart does it. Does that manager think they've got more business saavy than WALMART?
I always made a page asking for associates to walk their isles and assist any remaining customers and then page overhead when their area was clear. I never directly said we're closing in 10 min, etc. Idk? Worked like a charm.
Hell, store I work at closes at eleven. There are countdown warning pages at 9, 9:30, 10, 10:10, 10:20, 10:30, 10:35, 10:40, 10:45, 10: 50, and every minute thereafter. And we STILL have to chase out people five to ten minutes after close who insist 'No one told me.'
The full quote is "The customer is always right in matters of taste." This means that a customer can buy it for its listed price no matter how ugly it is. But they still have to pay for it.
Yeah, I was reminded of the full "customer is always right" motto last year and find myself yelling it at my phone every time I hear it in one of these stories! "WRONG! '...in matters of TASTE!' You're missing the most important part!!!" 😅😅😅
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers.
I will admit that nowadays it's gotten out of hand.
Trying to say "We won't pay you unless you sign something promising you won't sue us," sounds like a pretty good way to get sued.....
As a cashier at a large grocery store, I can assure you that the customer is DEFINITELY not always right.
I effing love these malicious compliance stories! I used to work retail and understand what the workers go through with the customers and also useless managers. Keep it up. And thank you to all those retail workers, your all saints 😘
I'm not surprised Creulla was leaving the country. That is what one normally does when trying to defraud their employer
The older I get, the more I appreciate people who have the dignity to tell bosses “you’re full of shit and being unreasonable. You can f&$# off. You aren’t paying me enough to put up with this bull”
Even if that dignity requires streaking through a crowded restaurant because the uniform is company owned
Eh, i dont think it's dignity that makes us do it well, certainly not me. I did almost the same thing, but i took off the company shirt tossed it on the counter and walked out at 2 different jobs.
Burger king manager hated my guts and fired me when i walked in because her ego couldnt put up with the fact i had 2 jobs at 19 to get by so i had to leave at an exact time to go to my other job on foot miles away. Took off my shirt and walked toppless through the front end saying loudly infront of customers "well at least ill finally be able to he on time to my other job since y'all wanna underpay staff to avoid paying health care" (happened during obama care)
The other one was lil Ceasars, i walked in one day right before Super Bowl Sunday saw they wanted me to triple the dough output for that day and work solo mind you i was leaving at 7pm-10pm almost every night and arriving at 6am they wanted me to triple the order, i quit on the spot took my shirt off tossed it in the counter and left that day because we had 0 others that worked dough and management refused to ever hire or train or do it themselves.
A month ago I cut my employee ID up at a particularly large Milwaukee employer and told my boss and another boss to fuck themselves and walked out. The list of offenses was growing, but getting hit in the head by a department lead who didn’t report the injury to management or even apologize for it, was the nail in the coffin. Human decency goes a long way.
15 Minute Warning Story: What in the Unholy Howling HELL was OP's Manager smoking (and where can I get some, cause that was some SERIOUSLY good Wacky-Tabacky)? MOST of the stores I've shopped in have an announcement over the PA System that the Store is Closing in 15 Minutes and another one 5 Minutes before Closing asking you to bring your selections to the Check-Out Area to be purchased as we close in 5 Minutes...
Yeah cook OP, that wasn't a small bonus on your last check, that was the owner avoiding wage theft for the completely illegal actions of the manager. You should have seen how wide my eyes got when I heard they weren't on the clock!!
Story 1: way to go OP! That was absolutely beautiful 👏👏👏👏
Story 1 reminded me of something that happened at the beginning of this year in my city... it was the last movie session of the night, and the staff closed the movie theater with all the people still inside. Yes, they completely forgot there were people inside one of the rooms and didn't check them.
IIRC, the people who were locked in received vouchers for free movie sessions for the rest of the year, including +1s and popcorn.
not like they were locked in.... emergency exit would have allowed them out
Was the movie already end or was it still running?
@@gorilladisco9108 Either way, locking a movie theater and leaving without properly checking that ALL customers left is very unprofessional and should not have happened 😅
@@robinb.905 I mean, was it a mistake or sabotage. 😅
Never sign bullsh*t write-ups
Story 3: Why would OP not punch back in to do the extra work?
I used to work at Tim Hortons, and if you weren't clocked in, you were NOT to be behind the counter or in the back at all!
The customer isn’t always right. In many instances, they are usually wrong, extremely wrong.
Destroying bosses is basically MC's best stuff.
I work retail and we always give customers a courtesy warning that the store is closing. The higher-ups would not like it if we went beyond our hours, plus we have lives too and would like to get home by a decent hour.
If I'm clocked out, I have no problem telling you no, I won't stay. Most jobs don't have your back so you have to watch it for it yourself!
Contracts Story: If I was OP, I'd have called the Parent Company to file a Complaint against Cruella and informing them of the missing 22 Contracts and that she's wasted the time of the entire company for a day compiling the list...
I'd also have filed a Workplace Harassment and Creating a Toxic Work Environment complaint with the State Department of Labor...
Last Story: OP is the Hank Hill of the company and without him he company went bust.
Being a keystone member of staff is a double-edged sword.
She
Imagine accusing someone with granted access to your database of HACKING it lmao
last story was bizarre.. having 30 ppl to go through contracts.. isn't that like some breach of confidentiality?
Yes and no, maybe gray area. Many of the workers probably had the right to view and process those contracts, but others definatley no. Like the receptionist. Its not their job to even know what contracts exist, unless hear about it on the phone or while chatting with a customer.
#3 with Cruella! I love it, OP got the computer to work for them which has been my job over the last 29 years. I took a 3 week bank reconciliation from manual to a 2 day process by getting the computer to do most of the work. Left me more time for the research into the actual outstanding items to see if they were simple or screw ups. Heaven help this company when I retire, as the position is still technically considered a low level clerk's position. Sheesh, haven't seen a single person hired in this level or higher that knows how to get Excel to work for them and interface with the various system wide accounting softwares (oracle and sap)
Resign then offer them "consultancy". Profit.
Story 2 with Bob is a wonderful example of "employees are promoted to their level of incompetence", basically you get promoted based on merit until you end up in a position you can't do but management won't admit they were wrong to promote the incompetent individual.
12:05 “wildly incompetent” is one of my favorite phrases.
Happy Thirsty Thursday everyone!! Weekend is around the corner hope you're having a great day
FINALLY an episode with new stories and only one recycled story!
The last one... I'm glad he brought a lawyer... and didn't have to sign the forms. I think they were trying to pull a fast one, which worked out well in the end.
That grill cook asserted dominance plus ultra.
Had the same instance of op at 11:29. This was the owner of a bar and I was the waitress. He got on my nerves one night (friday night 10pm busy night), was pregnant, and I ripped him a new one (normally noise but when I started, you could hear a pin drop!) and walked out!
Btw: 24:11 - you don't need to sign anything in order to receiving a final pay check!
I worked at a hotel with a 100% satisfaction guarantee. We'd occasionally get customers doing anything to get a free stay. The most ridiculous was a guy who called to complain the shower was so hot, he jumped out, slipped and fell. I first asked (likely sarcastically) if he needed us to contact emergency medical personnel. He said he didn't but he was furious and said it was unacceptable. I apologized for the hot water and asked if he needed help controlling the temperature with the shower fixtures. No. Even madder, etc. I took a percentage off, warned the manager of the guy that can't operate a faucet. Manager ended up giving him the stay for free.
The actual quote is "the customer is always right about to say the dumbest f'kin thing ever" but after hearing so many customers saying the dumbest things ever he died of a stroke before finishing the sentence.
As much as I love the malicious compliance stories, and I'll admit that I do find the entitled people stories amusing, I am surprised that Fluff hasn't done any "I don't work here lady!" Stories.
It amazes me how many people don’t know that “The customer is always right.” isn’t the actual quote. The quote is “The customer is always right, in matters of taste.”
I came here to say this and saw your comment at the very top on my feed. Absolutely.
No it's not; I like the one with "in matters of taste" better, but that part was never in the original quote. The earliest version of the quote I found in my research was a French version from the late 1800s (1890s iirc) which translates to "the customer is never wrong", which was adopted in the early 1900s (1908 I believe) into the English "the customer is always right". The second part ("in matters of taste") was added decades later.
The quote I always used in retail was "The customer is always right, until they are not".
Story 1: This is the perfect example of Malicious Complainace.
Story 2: Bob was one of the worst managers. Reprimanding workers in public is unprofessional then he tries to throw OP under the bus when the higer-up start to investigate.
Story 3: Be careful what you ask for...
Story 4: I'm surprised Cruella's company didn't fold sooner. She was a crappy boss which explained the high staff turnover
It would be funny if some of those crazy bosses start listening to DarkFluff and hear their own story!
"the customer is always is only for what they pay for"
Forget corporate. Declining breaks =a complaint th the department of labor.
Story 1: Yeah, if someone telling you "the story is closing in 15 minutes" is too much pressure for you you definitely have bigger problems in life than that.
Fourth story: That thing of signing or no final paycheck is incompetently illegal. She wasn't just stupid, she had people as stupid as her besides.
🎶At first you think
Cruella is the devil
But after time has worn
Away the shock
You come to realize
You've seen her kind of eyes
Watching you from underneath
A rock!🎶
They’re saying actually is…
The customer is always right in terms of fashion.
Which means if they want to buy some ugly crap, they get to buy some ugly crap and you can’t tell them it’s ugly and they should not buy it.
People need to understand the saying is "the customer is always right in matters of taste" meaning if they want to buy an ugly outfit, orthey order some stupid custom item, well, that's on them. They don't get free reign to do and say and demand what they want.
Edit: jumped the gun on that I just had to watch for a few more moments lol, I'm sp glad fluffy included that comment because people use half staying all the time. Like "blood is thicker than water" which actually usually means the opposite of how its used 😂
My chef always told me customers are always right until they mess with your koney😊
What I've learned in my jobs facing customers, is that the customer is not always right, they're always wrong, mistaken, or lieing to cover a mistake.
Idk how there are so many stories with power tripping bosses. I've had bosses who were bad at their job but it's never been like this
2am closing story: I'd be locking the doors at 2am and then unlocking only to let "late shopping" customers OUT. I'm certainly not letting more in.
Free food story: I'd have liked to have seen just how he worded his write-ups to cover himself for violating company policy.
Stay late story: I'd have punched back in. Damned if I would work for free, especially for a crappy boss.
Contracts story: Who wants to bet her family set her up to start with and actually had procedures in place to mitigate problems, but with Cruella getting people to quit left and right, the procedures went out the door with them?
Some time clocks don't allow an immediate clock-in after clocking out.
A boss once yelled at my coworker “You’re keeping track of your hours separately?? Why don’t you trust me!!!!”
Fast-forward to December. I text to remind that boss that I need my remaining paychecks for the year. (She was always awful about paying on time.) I’d left a self-address stamped envelope on her desk and everything, before leaving to work at my seasonal job. This lady hating having to go in to the office:
“How many hours did you work?”
“It’s in the clock-in system.”
“You don’t know??”
“No ma’am, you told the other gal she shouldn’t keep track so I don’t keep another record.”
She was too lazy to go in to the office and write me my checks. Come January, I sent her a two-week notice, went back and saw my envelope was untouched on her desk, did my work for those couple weeks without seeing her (it was a tiny office and I was the only one there 90% of the time) and just left.
A lot of well known saying like "the customer is always right" have the strange case where the full saying is largely forgotten and frequently means the exact opposite of the commonly known version
That may be true for other quotes, but in the case of "the customer is always right", that is the full original quote (by which I mean that is the earliest English version of the quote we have records of); there were versions in other languages that said basically the same thing though, and none of them ever included any variation of "in matters of taste" like many seem to be claiming is in the original. The original quote is simply "the customer is always right"; that's it, full stop.
I do prefer the newer version though; it leaves less room for misinterpretation. The original quote never ACTUALLY meant that the customer is infallible and "always right"; it was more about making an effort to make customers feel respected and welcomed, and making customer retention your #1 priority.
Story 1: What was with all the write-ups? If I understand the US worklife at all, they usually lead to other diciplinary actions or eventually getting fired. But this manager was doing write-ups like he was giving out candy on Halloween. The way he was using write-ups was completely useless. The manager seemed to be a complete tool.
You get a write-up! You get a write-up! You get a write-up! EVERYBODY GETS A WRITE-UP!!
Story 1 - I hope that OP put in for overtime and got paid for those extra hours work !
Asked to stay - clock back in!! Don't let them get away with wage theft.
The phrase is "the customer is always right in matters of taste". It was designed to mean if someone walks in and wants to buy a loud orange shirt and trousers that sit under their armpits, you're obliged to assist them. It doesn't mean customers can do what they want, when they want
Story 2: please share where "Bob" is managing a restaurant, so I, a customer, can demand a free meal because... _hmmm..._ 🤔 There's too much ice in my drink. Or not enough.
The customer is always right on the outside of the building.
A big store i visit in Finland near me has announcements store wide that the store is closing 15 minutes and I don't see it being rude. I'm not the only person with places to be
#1 And here in my city every night, all supermarkets will announce something like, "Ladies and gentleman, we are about to close in half an hour, please conclude your shopping immediately. Have a nice shopping experience in [supermarket name]."
I worked an extra part time, three evenings a week job at a concert venue. I was running the snack bar, and sold cigarettes. Before opening the cash register I’d count the “float” cash and cigarettes for a total amount as cash. One Saturday my total was missing money and the manager decided to accuse me of theft. After some back and forth, his brother who sometimes came with him, admitted to having taken a pack of cigarettes without telling him. I was really hurt that someone who I’d worked for who I thought of as a friend, would think I’d steal from him, I just walked out and cried all the way home.
The customer is always right in matters of taste, they seem to always forget that last part.
The customer is always right.... in matters of taste.
Nothing more, nothing less.
I can never get enuff fluff stuff
Yeah... that addon for extra toppings... I've worked in the food industry, and every so often, it's fine to allow a freebie.. like 1 to 2 times a month. Not for every bickering idiot and Karen who come thru thinking they deserve extra at no cost.
The first story, where I live. Most, *IF* not *ALL* stores use the PA system to announce that they will be closing shortly. Und I'm pretty sure that a lot of them have employees tell shoppers that the store was closing.
Story 4: If doing the task once takes 10 seconds, these would be the calculations...
1 Task: 10 Seconds
1 page worth of tasks (assuming 2000 per page): 20,000 Seconds (about 5.6 Hours, almost 3/4 of a full workday)
The entire job (assuming 100 pages like OP said with 2000 tasks per page): 2M Seconds (at least 24 Days, and that's with working all 24 hours each day. using the 8 hour workday structure increases the job to 70 Days. Even taking 1 second per contract would take 7 days, which is longer than OP estimated.
Always, when you know the boss is giving you bad orders get it in writing (or recording). This becomes your ticket to be on the bus instead of being thrown under it.
I work as a cart logistics associate (Cart Pusher) at the local Walmart. The working off the clock policy is so strict that I am not allowed to bring carts from my apartment complex the three blocks to the Walmart. I have to leave my house at my clock-in time and adjust my punch card to accommodate the 7 minutes it takes for me to get to work while pushing a single cart!
#7? for me. This is perfect timing...just finished a webinar and my brain needs some soothing malicious compliance!
Yeah, that literally won't work at my store because all of our registers shut themselves down at 11:30 p.m. Sharp. No exceptions
Wait, what do you mean it's rude to tell customers that the store is closing? ^^'
When I shop in stores that are about to close, they tell on the speaker announcment "We close in thirty minutes, be sure to leave the store soon" or things like that XD
I would never dream about continue shopping after the closure time, or showing up after the closure time ^^'
Agree. I'm a shy person, and showing up at the counter after the store is closed is enough to make me embarrassed the whole time there.
Strange i thought the last story had a update where the dumb woman was selling the contracts under the table
In America how can an 18yr old LEGALLY be a bartender? He can’t drink legally.
He mentioned a punch card for clocking in. If the story is old enough, the drinking age could have been 18.
@@rcrawford42 good points (I could drink at 18) but then again as far is PUNCHING IN goes we don’t know where he worked, there are probably places in America that still d9 this and places outside America for sure.
Nobody ever quotes the entire saying which is why it makes no sense.
“The customer is always right…..
In matters of taste.”
They can purchase what they want but that is all the have carts Blanche on.
That last story: Yes, I would have sent the correct list to head office, along with my application to take Cruella's job.
The quote is actually "the customer is always right in matters of taste" it's a great shame it's been allowed to morph 😮
100% 💀
The "in matters of taste" is a recent attempt to salvage the quote. It's always just been "the customer is always right." Originally things were more of a "buyer beware" and a few different people (Ritz and Selfridge) realized that the loss from the occasional dishonest customer was more than covered by the extra income from customers having faith in their product which increased the amount of buyers. These days the customers have gotten out of hand, though.
Thanks
Lol "for my own legal protection I need you to sign this contract or else I won't pay you for hours worked"
Hi all 👋👋
Story 3 is definitely a repeat because I remember you telling the same story about the employee that quit and walked through the place in just their shoes and underwear because the uniform belonged to the company.
I'll never forget quitting after the manager's had destroyed a stand for sunglasses i went out of my way to figure out. All because of general favoritism for a newhire girl they liked more than me. They then proceed to hire her friend and brother.
Ad some one pointed out
“The customer is always right, in matter of taste”
Meaning if there a something very very ugly but they don’t cute,it is cute…people abuse half the quote cause is more efficient
Always looking forward to darkfluff updates ^w^ its a highlight of my afternoon✨
25:19
I agree, OP should've done that but since her boss' business fell through, I guess it didn't matter in the end.
So one thing to note, that not a lot or people know BUT, the phrase, "customers are always right" isn't the whole legit phrase. The end part of the phrase was left and cut out. It really is, "customers are always right, when it comes to their taste" meaning, no matter how crappy things are look, smell, taste, colored... if the customer likes that thing based on their own taste, then yes, customer is always right, cuz that's their own style and choice. So if u don't like something but they do, they are in the right.
Rip bob, who gave us free stuff
By the time I was seventeen none of my bosses ever screwed over me they knew better