Hmm, if the clutch pedal is on the deck it doesn't sound like Clutch failure itself and still sounds like there's a hydraulic problem. Either they have misdiagnosed the problem initially, not bled the clutch properly after fitting a new Master Cylinder or the Slave Cylinder has failed. I would like to think that Moores are going to fix the issue FOC as a gesture of goodwill particularly as uou are probably one of their best customers. It seems also that they have let you down on more than one occasion recently and that may start to have a knock on effect with your business and reputation. Maybe the time has come to find someone else to do your MOTs, servicing and prep work James.☹️🤔
Totally agree about this being a hydraulic failure, and with a lot of these modern day cars, the clutch slave cylinder is often located within the clutch bell housing, so it's a dismantle job, also usually resulting in contamination of the plates with hydraulic fluid from the leaky slave unit. This dealer sounds like an honest chap with integrity, which is quite a rare find in the times we are currently living in. Certainly not one of those dodgy 👺dealer geezers with a dorsal fin 🦈 on his back! 😁 .
I bought one of the first VW MK8 Golfs When they first came out nothing but problems from day 1. Even had bits missing like fold in mirrors that were heated paid extra for winter pack no switch on steering wheel for heating. All i got was a drivers heated seat codes missing everywhere then recalls new steering wheel. It was in the garage more than on the road had it 3 years got rid of it with 2300 miles on the clock. Complained to VW head office they couldn't care less.
Wish we had some dealers like yourself up here in Derbyshire.... Probably about 1998, I once bought a (near) 3 year old Saab 900 (unfortunately not the classic, the first of the GM ones) from a big VAG dealer. After a week, the ABS light came on - went in and mentioned it. Service Manager looked me in the eye, shrugged his shoulders and said 'not something that needs fixing. It’s not covered by the warranty anyway' Genuinely speechless, I walked. I checked the reg doc - the car had 2 weeks of manufacturer's warranty left. Straight around to the nearest Saab dealer who squeezed it in under warranty - nearly £900 worth of ABS pump (from memory). 25+ years on, and I still remember it like it was yesterday......
I can't understand when people say NO idea don't want the car anymore! Because the clutch has gone ? I would be over the moon 😅 brand new clutch ! Bonus . This lady has the right attitude and realises it's a win .
70k and the clutch needs replacing, I would say that’s about right. My 2004 Rover 25 has just hit 70k and the clutch needs looking at. Fair play to the customer who wants to get it fixed. It’s a nice motor and now they’ll have a brand new clutch on it as well 👍🏻
This is a good vehicle, you are a good dealer, this happens! She is a sensible customer and will benefit from that. Unfortunately, most are not,and don’t learn from life experiences.
My lad bought a 68 plate astra 2 years ago , within a month he had similar clutch problems, dealer ( big car supermarket) replaced master cylinder. Within a week same problem again. Dealer replaced master cylinder again. Week later same problem . This time they replaced slave cylinder. Problem solved. The steering wheel on the kia /Hyundai i would replace. Had exactly the same on a picanto so replaced it with one from a breakers. Looked a lot better
Great video, had a i20 same spec and the clutch was awful and juddered like mad especially in reverse. Got rid of the car asap and went back to a Honda!
Hello from Ireland again James. Wow, lovely customer and a lovely Car, smart woman really, bro. That Car looks like new, even if you look after a car all it's life, some parts get old, just unlucky, we can't X-ray cars to make sure, they are 💯%, but, James is so Genuine, and Trustworthy, that this Woman knows dalm well, she's in great hands 👌. And got a loaner Car 🚗. Enough said I think. I'm so happy for that Lady, she will end up with a beautiful car at the right price. That's a Smart Happy Customer. Well done James. 🙏🙏👌💯👏👏👏👏👏👏👏👏
James, you do a great job, keep it up. I recently bought an Audi A4 Avant (2013) from a private seller who’d owned it for over seven years. Clearly well looked after and drove great on test drive. I did notice the car wasn’t getting up to temperature on the gauge during the test drive but I didn’t even mention it to the owner, I just went ahead and bought the car and thoroughly enjoyed the drive home. Used cars sometimes need a bit of TLC and people need to be realistic.
You're wasting your breath .... the public will slate you if so much as a bulb blows ! .... ALL used car dealers are just rip off merchants that can see into the future aren't we ? whats their favourite quote, " That car you "sold" me .....rarely if ever, " that car I bought" 😮😅
@@Broomehall you’re right of course, I’ve bought used cars from dealers in the past and when things have gone wrong I’ve never gone back to the dealer, just repaired the fault and moved on. I get it if you buy something from a dealer and then the engine goes bang within a week, but even then I’d ask for something towards the cost rather than demanding a refund. Even dealers can’t completely guarantee a used car.
@@alanbrowne441 I will always go out of my way to help people with genuine failures or breakdowns, but if you come to me with a clutch failure 4 months and maybe 3,000 miles down the line, do you really think its fair and just to expect me to pay for that ? ..... It's about being reasonable, but that works both ways.
@@Broomehall Exactly! The clutch on my car is fine at the moment but will fail when it feels like it’s had enough of doing clutch things. Such is life!
It pays to read some service histories. I buy VAG cars and now drive dsg box cars. They should have the dsg serviced with the 38000 miles (or thereabouts) service. However quite a lot of owners ask the garage to skip this part of the service because they think it’s not essential. Bad move.
Some time, you just can’t predict what will happen. We had a i10 that chewed its chain at 41k. We bought a 15 plate corsa which ate its clutch within a week of purchase. Luckily, the dealer sorted it. Such as life!!
Excellent service for your customer. Amazing how some other people think that they can get a brand new car for second hand prices. Keep on buggering on James !
It's the people who know nothing about cars, bar driving them, that are the one's who complain about dealers ripping them off. If you have basic understanding about how a car works, you will know It's a bit of a gamble buying a used car because there are some things on a car that the dealer or the buyer will not know about until it happens, ie. clutch system ect. Like you said james It's what you do when it happens that's important.
James keep being you,don't change for anyone, I would buy a car from you as I am sure most of your subscribers would,don't listen to the haters!!I do think you need a work buddy,not necessarily a business partner, but someone to carry some of the stress and hassle, I think you spread yourself to thin and take far too much on,your health is your wealth!!.Keep up the great content ,I had 25yrs in the trade and sometimes it can be tough.Cheers from a long term subscriber
Great video James. You are 💯 right on the Hyundai not being your fault. The fault lies with the disgraceful amount of clutch issues on kias and hyundais. This is on petrol and diesel models. It's simply amazing that regardless of engine or year, they still have this issue, probably on all models since 2008. Furthermore, their 1.7 crdi are a ticking time bomb and their post 2018 1.6 crdis are plagued with dpf, injector and other issues. Hyundais have earned an ill deserved reputation as a quality car.
James you don’t need to explain yourself you do amazing job and look after your customers I have bought many cars over the years from main dealers and there preparation of cars are nothing like your they are the people that give dealers like yourself, joe and Dave a bad name I would buy a car off all three of you no problem at all I will never buy a car off a main dealer again thanks for the videos
We had something similar on our Suzuki Swift Sport, lovely car, had it delivered and 3 days later we lose all brakes as a caliper had seized and a line had failed. Drive it the 1 mile back to Suzuki as I’d just dropped off my 2013 Suzuki Swift Sport (we have 2, a 2010 and 2013), called the dealership that supplied us the 2010 Swift Sport explaining the brakes had failed catastrophically 3 days after receiving the car “oh I’m ever so sorry that has happened, be better not at Suzuki but you’re probably not willing to drive it any further. Get Suzuki to diagnose the issue and I’ll get those brakes done”. Meanwhile I’m talking to my other half about the clutch, struck a deal with the supplying dealer, they did the brakes, we did the clutch and we’re very happy with the car.
My son had Perodua Myvvi. He scrapped after 7 years and 39000 trouble free miles at a total cost of £624 including purchase, 4 tyres, and 4 DIY services. He will never have such a cheap car again.
A word of advise from someone who worked at a hyundai main dealer, they are crap. They are a car that if it gets you there it may not get you back. There is a reason why Honda and Toyota cars are worth more and stay with there owners.
5am love your videos James ,I take my hat off to you ,I prefer running older cars and replacing usual consumables cambelts etc,recently I sold a 30 year old car and the last 2 mots in my possession had no advisories,somoene asked has it got full service history and I was asking far less money than on e bay for it,I mean dohh the very fact the car has survived in one piece with last 2 clean mots .
my old gen 1 clutch went ish a 100k miles but only when hot. and last five years i was not eco driver so it had hard time. the gen 1 i20 was so good to me i just got 2015 i20 premium se so top spec with 53k miles, its got 12 month warranty from Hyundai 12 month free breakdown. everything seems good for now but if not get get fixed in the next 12 months
You don’t start a car in gear then put it in neutral to try to select first gear! Start in third gear and just drive off. If you need to stop knock into neutral again and turn off and restart in third. Easy, and you can easily get where you are going in one gear with a bit of thought.
I've had a few cars and some of them have had problems soon after buying them. The first one that springs to mind was a 15yo Mazda 3, great car, called the garage and the guy didn't mess about, he just arranged for the repairs to be done at my convenience. The second one that springs to mind, the guy argued and argued for a week before giving in and agreeing to get it sorted, but only after I told him I would contact the AA, with whom it was guaranteed to put a complaint in. I know which garage I wouldn't hesitate to go back to & would recommend and which I'd tell people to avoid. Even brand new cars, or any other goods, can go wrong but if it's dealt with correctly it doesn't need to be a problem. Always give the seller a chance to put things right and be reasonable, only take things up a notch if it's needed, and even at that point make sure it's done stage by stage instead of going from dealing directly to being completely over the top.
Not had much luck with our 2010 i30 1.6 diesel bought 3 years ago on 60k has now had rear subframe, rear shock absorbers, rear upper link arms, rear drop links, front shock absorbers, front coil springs, front top mounts, front drop links, one ball joint, nearside cv axle, clutch, clutch damper, 4 injectors, 4 glow plugs, power cable to glow plugs, aux in port, boot release button, steering angle sensor, starter motor, plastic elbow off the back of the clutch master cylinder,a broken cam position sensor wire by the ecu all this plus usual wear and tear items. Yes it’s an old car that will need work doing but can’t say I will ever buy another Korean motor also found parts hard to obtain from motor factors and expensive fortunately I have never had to pay any labour as I’m in the trade but can’t see where they get a good reputation from 🤷♂️ Edit not a dig in any way to you James don’t think you could do a better job of prep or warranty work and would happily buy a motor off you but goes to show like you said no one has a crystal ball
Wear and tear item . Decent understanding buyer with grey matter between the ears . Buyer is now goona have peace of mind brand new clutch. I checked Wifeys little Noddy Car 'matiz' for her few days ago as she said clutch peddle was biting high, i put it into high gear at Low soeed , like 4th gear at 30mph and floored the accelerator, it picked up soeed , no excessive revs without power..all good
New cars are as bad...Im' glad my 23 plate Hyundai Bayon is a motability car as the issues it has developed are big....Just had to have a antennae coil done. and now it's losing coolant , but no leaks and engine is bone dry..The local main dealer are useless .It's 14 months old and done 13,000 miles .....Down to Motability to sort out but not happy at the moment and won't be having another Hyundai , currently looking at Kia Niro as replacement
I've got to say you can tell the difference between the materials used in a vag/german car compared to these korean vehicles. 52k and the wear on the steering wheel and gearstick is insane.
Things break. It happens. It's how you respond that makes the difference. I bought a car from Cinch with an obvious turbo fault on delivery. Foolishly I let them fix it. They just argued the toss about cost with the garage that they themselves booked to diagnose it. In the end the car was off the road for a month when it could have been fixed within a couple of days.
I can understand why the customer wants to keep the car because it is a good looking piece of kit. Things happen, you can't predict it. Anything that has moving parts and electronics is vulnerable. Brand new goes faulty. It's the way of the world. Too many people are "entitled" these days and it's nice to hear about those that are patient and understanding. You're always supportive and hopefully you'll keep getting the better customer. All the best and keep up the good work.
i had the exact car, worst i20 I'v driven, had the 2 older shapes and adored them, always had them as a second car with me and the partner and a passat estate as a main family car, I dunno what's changed but my clutch on mine went at 27k and the car was driven so chill, but the clutch would potentially overheat and struggle while in stop start traffic, the previous model I did over 140k in it with the original gearbox and clutch, the interior in the newer models was lower quality than the previous one to which I hated, all cheap and hard plastics, looks the part mind, and yeah every car is different and luck of the draw, my passat on 173k with all original parts which I will hold onto aslong as I can, and 100% agree good customer and judge the dealer by what happens. fair play chops!
You say about used cars brake but back in 2010 I got a brand new Vauxhall Astra 1.4 and had 24 miles on the clock and on the way home and it broke down and 5k worth of work to be done and the dealer was a joke had the car 5months and wouldn’t give me my money back or replace it with a new one when I got the car back it had over 400miles on the clock and no petrol in it but when the car got recovered to them it had a full tank, I wish all car dealers could be half as good as you are with people
James, just got off the phone to the BBC spoke at length to Matt Allbrright (He of Rouge Traders) reckons you sound like a classic for him to investigate .Mentioned the loan cars, gifts and snacks, always willing to help and going above and beyond warranty issues. He reckons you sound like a real dodgy dealer and believes he could make a whole series just on you alone-He has promised me a drink when the series airs-Just thought you would appreciate a little humour in what appears to be a very tedious life?????? James please keep the content rolling looking forward to seeing the new grey chippings in the car park! Maybe you could add to the ads "Car has been chipped?" Alan B
I watch your channel regularly. Makes me wonder whether yoiu have sold any car that has not broken down in a month.maybe you should rethink about moors garage and maybe get some decent cars
Problem with 69k miles cars mate, most things are going for the first time, tbh your maybe better at 100k with plenty of new parts on, unfortunately people don't understand that and think 50,60k cars are mint, clutch going is right on the money at that miles.
Consentric slave popped out bud, I did exactly the same as you on a ssangyong, I had further to drive tho, managed to drive OK by double de clutching, stopping at lights and starting in first gear, once drove from Paris back home in a 2 cv doing the same, worked out ok(!)
Better the clutch right now than after the warranty comes to an end for the customer .Maybe time to get one of those coffee pod tassimo machines in for in case a customer wants a drink while waiting Oh and that steering wheel try and source a decent one from a breakers would be the best plan of action
I've seldom had breakdowns in my cars, (none since the 90's) so I could say I never had repair bills. But since the mid 90's they all had regular maintenance and preventative replacements done on all of them, which probably cost me more by replacing worn but not yet broken parts. Own a car... know it will wear out.
Never needed a clutch in over 30 years of driving a car. I am nearly 60 now so born at a time when it was normal to put in neutral at traffic lights. Those days are long gone.
I had customer driving instructor, he used Mini Metros in their day. Would buy new every 150, 000 miles. I asked how many clutches did you get through, he said non. All lasted 3-4 years and 150k miles.
At least in my limited experience there are parts of a clutch and surrounding bits that can just go instantly. It's only when the plates that are worn you start getting any notice.
James, your customer service is amazing, so people will buy cars and will come back to buy cars from you. Your prep is 2nd to none. Have a great week James.
You can't tell the clutch is about to give up the ghost not your fault it's a machine at the end of the day the thing is you go above and beyond when things do go wrong
Customers done well really getting a car at near cost, with a new clutch and an everlasting warranty, as long as its within walking distance mate, ha, ha. Looked more like 1000 yards bud rather than 30 (!)
Unless it to old for emissions but not 40 years old and except. Or high emissions and taxed on the high emissions. Unless its over 40 years or below 1500cc it's screwed really.
I always think its funny how bad luck in this job , often seems to come in Three's .. Same pattern , not a complaint for Months and then bang , 3 come out of nowhere !!
Of course we don't expect x-ray vision, that would be silly. We expect a christal ball so you can predict years ahead 🤭 These things happen unfortunately. I would have you fix the clutch and still want the car too. It's just mechanical failure. Also you can never tell how the previous owner used the clutch, so if it was ridden hard ...
Tbh at that miles it's probably original clutch, I've not had a master cylinder go for years it's nearly always the consentric slave, on one the other week dual mass was worn and piston went too far and popped out, instant no clutch.
I had a Volvo 740 that cost me almost nothing in the 10 years I had it, and a ford focus that i spent a fortune every few months for 8 years. I had to give up on at point never made 10 years with me., both owned from new.
My father had a volvo 740 estate on a F plate and racked up 200k miles, no major mecanials other than wear parts eg brakes a few suspension bits and two clutches. Engine was still running well when he sold it.
Clutches tend to work fine until they don't, without warning!. I wonder if it's the replacement master cylinder which has given up? Do let us know what it was.
Should always walk toward the traffic on a countrylane someone comes round that corner at 60 behind good chance you get wiped out speaking as an ex copper who has seen it a few times.
It probably was the master cylinder in the first instance. That could've been a problem for a while that put too much stress on the clutch! At least your customer was being realistic!
I test drove a kia rio 1.4 with 100k and clutch was heavy i knew straight away the clutch is on it last legs or master cylinder was failing which are well known so walked away
My wife and i bought an approved used Toyota that was 18 months old and when we went to pick it up it wouldnt start much to the embarrassment of the salesman! we got a loan car for two weeks and its been fine ever since but oddly they wouldnt explain what the fault was.
James a friend of mine 10 years ago picked up a Brand New C3 and it broke down 30 miles later. I can’t remember what the fault was now but even new cars can have issues. So you couldnt predict this was going to happen so ignore the trolls.
Did you fix the fiesta steering lock the other week. Is a software update to fix that at Ford needs installing as the lock shouldn’t come on how yours did even with a flat battery!
You are a saint but the customer understands its a used car perfect deal and your just unlucky some cars are just that way. I bought a volvo because i thought they were reliable i drove it around for the last 3 years with an engine light on because of the cat volvo wanted £2400 i bought and cheap Chinese one bad idea. I then bought a merc convertible 5 years ago and have serviced it and had new brakes on the front nothing else cars are just luck of the draw. But again you have the patience of a saint with some of these (customers).
I've my 2007 Ford mondeo for 5 years the only repair thing it has needed was a back box and an alternator and just service items front and rear brakes and 4 tyres 2 last year and 2 this year not bad for a £670 car 😂
Sensible i20 buyer. Know she knows the clutch will be good for her ownership. That i30 looks well over 50 odd thousand miles, more like 150k. Has it been clocked?
![My Budget Daily Driver - 1996 Honda Civic EJ9 [4K]](http://i.ytimg.com/vi/HVxoRdDuqyo/mqdefault.jpg)
![My Budget Daily Driver - 1996 Honda Civic EJ9 [4K]](/img/tr.png)
Your customer service is amazing mate if only all car dealers were like you
Hmm, if the clutch pedal is on the deck it doesn't sound like Clutch failure itself and still sounds like there's a hydraulic problem. Either they have misdiagnosed the problem initially, not bled the clutch properly after fitting a new Master Cylinder or the Slave Cylinder has failed. I would like to think that Moores are going to fix the issue FOC as a gesture of goodwill particularly as uou are probably one of their best customers. It seems also that they have let you down on more than one occasion recently and that may start to have a knock on effect with your business and reputation. Maybe the time has come to find someone else to do your MOTs, servicing and prep work James.☹️🤔
Totally agree about this being a hydraulic failure, and with a lot of these modern day cars, the clutch slave cylinder is often located within the clutch bell housing, so it's a dismantle job, also usually resulting in contamination of the plates with hydraulic fluid from the leaky slave unit. This dealer sounds like an honest chap with integrity, which is quite a rare find in the times we are currently living in. Certainly not one of those dodgy 👺dealer geezers with a dorsal fin 🦈 on his back! 😁 .
I bought one of the first VW MK8 Golfs When they first came out nothing but problems from day 1. Even had bits missing like fold in mirrors that were heated paid extra for winter pack no switch on steering wheel for heating. All i got was a drivers heated seat codes missing everywhere then recalls new steering wheel. It was in the garage more than on the road had it 3 years got rid of it with 2300 miles on the clock. Complained to VW head office they couldn't care less.
James, hold tight...things will get better!! You are a decent chap trying his best!
@@MariaMadden-d1d cheers
Wish we had some dealers like yourself up here in Derbyshire....
Probably about 1998, I once bought a (near) 3 year old Saab 900 (unfortunately not the classic, the first of the GM ones) from a big VAG dealer.
After a week, the ABS light came on - went in and mentioned it. Service Manager looked me in the eye, shrugged his shoulders and said 'not something that needs fixing. It’s not covered by the warranty anyway'
Genuinely speechless, I walked.
I checked the reg doc - the car had 2 weeks of manufacturer's warranty left. Straight around to the nearest Saab dealer who squeezed it in under warranty - nearly £900 worth of ABS pump (from memory). 25+ years on, and I still remember it like it was yesterday......
Dealer got away lightly there
Can't believe You post this "major inconvenience" most dealers wouldn't mention this 😂 Just proof You are honest guy
That steering wheel and gearstick don't exactly scream quality on a 52k mile car
Someone wearing rings can do that fairly quickly. :)
I can't understand when people say NO idea don't want the car anymore! Because the clutch has gone ? I would be over the moon 😅 brand new clutch ! Bonus . This lady has the right attitude and realises it's a win .
70k and the clutch needs replacing, I would say that’s about right. My 2004 Rover 25 has just hit 70k and the clutch needs looking at. Fair play to the customer who wants to get it fixed. It’s a nice motor and now they’ll have a brand new clutch on it as well 👍🏻
Clutch can go anytime chops keep up great videos 👍
Appreciate it
This is a good vehicle, you are a good dealer, this happens! She is a sensible customer and will benefit from that. Unfortunately, most are not,and don’t learn from life experiences.
All about customer service and yours is 100% James👍🏻
@@andrewcairns7719 cheers
These things happen, i have sold a few laptops and odd one gone wrong quickly. It is how we handle it which counts, your a top dealer.
As i say, a problem isn't a problem if it's sorted James's
And you sort the problem.
Well done, James's 😊
My lad bought a 68 plate astra 2 years ago , within a month he had similar clutch problems, dealer ( big car supermarket) replaced master cylinder. Within a week same problem again. Dealer replaced master cylinder again. Week later same problem . This time they replaced slave cylinder. Problem solved. The steering wheel on the kia /Hyundai i would replace. Had exactly the same on a picanto so replaced it with one from a breakers. Looked a lot better
Great video, had a i20 same spec and the clutch was awful and juddered like mad especially in reverse. Got rid of the car asap and went back to a Honda!
Cheers mate
Hyundai I 20 are very reliable vehicles , a clutch at 70 K , is probably poor driving by previous owners
You are what every customer needs straight and honest things like this goes a long way well done james
Chops 'on foot' recovery, great mate(!) I bet you could have pulled it back on your own.
Hello from Ireland again James. Wow, lovely customer and a lovely Car, smart woman really, bro. That Car looks like new, even if you look after a car all it's life, some parts get old, just unlucky, we can't X-ray cars to make sure, they are 💯%, but, James is so Genuine, and Trustworthy, that this Woman knows dalm well, she's in great hands 👌. And got a loaner Car 🚗. Enough said I think. I'm so happy for that Lady, she will end up with a beautiful car at the right price. That's a Smart Happy Customer. Well done James. 🙏🙏👌💯👏👏👏👏👏👏👏👏
Thanks for looking into the sound issues 👍🏼
No worries!
James, you do a great job, keep it up. I recently bought an Audi A4 Avant (2013) from a private seller who’d owned it for over seven years. Clearly well looked after and drove great on test drive.
I did notice the car wasn’t getting up to temperature on the gauge during the test drive but I didn’t even mention it to the owner, I just went ahead and bought the car and thoroughly enjoyed the drive home. Used cars sometimes need a bit of TLC and people need to be realistic.
Exactly
You're wasting your breath .... the public will slate you if so much as a bulb blows ! .... ALL used car dealers are just rip off merchants that can see into the future aren't we ? whats their favourite quote, " That car you "sold" me .....rarely if ever, " that car I bought" 😮😅
@@Broomehall you’re right of course, I’ve bought used cars from dealers in the past and when things have gone wrong I’ve never gone back to the dealer, just repaired the fault and moved on. I get it if you buy something from a dealer and then the engine goes bang within a week, but even then I’d ask for something towards the cost rather than demanding a refund. Even dealers can’t completely guarantee a used car.
@@alanbrowne441 I will always go out of my way to help people with genuine failures or breakdowns, but if you come to me with a clutch failure 4 months and maybe 3,000 miles down the line, do you really think its fair and just to expect me to pay for that ? ..... It's about being reasonable, but that works both ways.
@@Broomehall Exactly! The clutch on my car is fine at the moment but will fail when it feels like it’s had enough of doing clutch things.
Such is life!
It pays to read some service histories. I buy VAG cars and now drive dsg box cars. They should have the dsg serviced with the 38000 miles (or thereabouts) service. However quite a lot of owners ask the garage to skip this part of the service because they think it’s not essential. Bad move.
Some time, you just can’t predict what will happen. We had a i10 that chewed its chain at 41k. We bought a 15 plate corsa which ate its clutch within a week of purchase. Luckily, the dealer sorted it. Such as life!!
Exactly
You're doing right by the customer that's what counts James
Cheers
Another great video Customer's like are few and far between well done 👏 with the treatment you gave them
Excellent service for your customer. Amazing how some other people think that they can get a brand new car for second hand prices. Keep on buggering on James !
Cheers mate
Totally agree with you, James. Dealers don't know what is about to happen with a car
Exactly
It's the people who know nothing about cars, bar driving them, that are the one's who complain about dealers ripping them off. If you have basic understanding about how a car works, you will know It's a bit of a gamble buying a used car because there are some things on a car that the dealer or the buyer will not know about until it happens, ie. clutch system ect. Like you said james It's what you do when it happens that's important.
Great video chops. Hang in there. Cheers.
Thanks, will do!
James, if moored have misdiagnosed the issue, I think they should cough up, this shouldn’t all be on you.
Spot on Chops keep up the great work 💪
Thanks, will do!
James keep being you,don't change for anyone, I would buy a car from you as I am sure most of your subscribers would,don't listen to the haters!!I do think you need a work buddy,not necessarily a business partner, but someone to carry some of the stress and hassle, I think you spread yourself to thin and take far too much on,your health is your wealth!!.Keep up the great content ,I had 25yrs in the trade and sometimes it can be tough.Cheers from a long term subscriber
Great video James. You are 💯 right on the Hyundai not being your fault. The fault lies with the disgraceful amount of clutch issues on kias and hyundais. This is on petrol and diesel models. It's simply amazing that regardless of engine or year, they still have this issue, probably on all models since 2008. Furthermore, their 1.7 crdi are a ticking time bomb and their post 2018 1.6 crdis are plagued with dpf, injector and other issues. Hyundais have earned an ill deserved reputation as a quality car.
I've heard bad things about their 1.6 petrol
I don't doubt
You are suffering RPF James, retail punter fatigue, Thank god I got out of that game 34 years ago and got into shares, so much less hassle.
Lol like it
James you don’t need to explain yourself you do amazing job and look after your customers I have bought many cars over the years from main dealers and there preparation of cars are nothing like your they are the people that give dealers like yourself, joe and Dave a bad name I would buy a car off all three of you no problem at all I will never buy a car off a main dealer again thanks for the videos
We had something similar on our Suzuki Swift Sport, lovely car, had it delivered and 3 days later we lose all brakes as a caliper had seized and a line had failed. Drive it the 1 mile back to Suzuki as I’d just dropped off my 2013 Suzuki Swift Sport (we have 2, a 2010 and 2013), called the dealership that supplied us the 2010 Swift Sport explaining the brakes had failed catastrophically 3 days after receiving the car “oh I’m ever so sorry that has happened, be better not at Suzuki but you’re probably not willing to drive it any further. Get Suzuki to diagnose the issue and I’ll get those brakes done”. Meanwhile I’m talking to my other half about the clutch, struck a deal with the supplying dealer, they did the brakes, we did the clutch and we’re very happy with the car.
Great choice of motor
My son had Perodua Myvvi. He scrapped after 7 years and 39000 trouble free miles at a total cost of £624 including purchase, 4 tyres, and 4 DIY services. He will never have such a cheap car again.
@@davidpickard9393he sounds a top lad. Well done
A word of advise from someone who worked at a hyundai main dealer, they are crap. They are a car that if it gets you there it may not get you back. There is a reason why Honda and Toyota cars are worth more and stay with there owners.
5am love your videos James ,I take my hat off to you ,I prefer running older cars and replacing usual consumables cambelts etc,recently I sold a 30 year old car and the last 2 mots in my possession had no advisories,somoene asked has it got full service history and I was asking far less money than on e bay for it,I mean dohh the very fact the car has survived in one piece with last 2 clean mots .
Hi James it happens to new car too. l bought a 24 reg £29.000 broke down two days later. And was in dealers garage 10 days. It just life
That's your typical Hyundai 50k-70k chocolate clutch James.
my old gen 1 clutch went ish a 100k miles but only when hot. and last five years i was not eco driver so it had hard time. the gen 1 i20 was so good to me i just got 2015 i20 premium se so top spec with 53k miles, its got 12 month warranty from Hyundai 12 month free breakdown. everything seems good for now but if not get get fixed in the next 12 months
You don’t start a car in gear then put it in neutral to try to select first gear!
Start in third gear and just drive off. If you need to stop knock into neutral again and turn off and restart in third. Easy, and you can easily get where you are going in one gear with a bit of thought.
If you match your revs you can change down as well, if you go slow you can change up as, if it's a good battery and starter you can drive miles (!)
‘some helmets’ - love it ! AJ
You can refinish the steering wheel with aerosol SEM sure coat it’s sooo easy and the transformation is amazing
Oh I'll check that out
Did mention before, clutches and slave cylinder and damper issue with these Hyundai,s we recover quite a few on the roadside with these faults.
James, I bought my chariot from Boudicca and only had to change the leather reins !! Sort it out mate !
😂😂 8
I've had a few cars and some of them have had problems soon after buying them. The first one that springs to mind was a 15yo Mazda 3, great car, called the garage and the guy didn't mess about, he just arranged for the repairs to be done at my convenience. The second one that springs to mind, the guy argued and argued for a week before giving in and agreeing to get it sorted, but only after I told him I would contact the AA, with whom it was guaranteed to put a complaint in. I know which garage I wouldn't hesitate to go back to & would recommend and which I'd tell people to avoid. Even brand new cars, or any other goods, can go wrong but if it's dealt with correctly it doesn't need to be a problem. Always give the seller a chance to put things right and be reasonable, only take things up a notch if it's needed, and even at that point make sure it's done stage by stage instead of going from dealing directly to being completely over the top.
Not had much luck with our 2010 i30 1.6 diesel bought 3 years ago on 60k has now had rear subframe, rear shock absorbers, rear upper link arms, rear drop links, front shock absorbers, front coil springs, front top mounts, front drop links, one ball joint, nearside cv axle, clutch, clutch damper, 4 injectors, 4 glow plugs, power cable to glow plugs, aux in port, boot release button, steering angle sensor, starter motor, plastic elbow off the back of the clutch master cylinder,a broken cam position sensor wire by the ecu all this plus usual wear and tear items. Yes it’s an old car that will need work doing but can’t say I will ever buy another Korean motor also found parts hard to obtain from motor factors and expensive fortunately I have never had to pay any labour as I’m in the trade but can’t see where they get a good reputation from 🤷♂️
Edit not a dig in any way to you James don’t think you could do a better job of prep or warranty work and would happily buy a motor off you but goes to show like you said no one has a crystal ball
Wear and tear item .
Decent understanding buyer with grey matter between the ears .
Buyer is now goona have peace of mind brand new clutch.
I checked Wifeys little Noddy Car 'matiz' for her few days ago as she said clutch peddle was biting high, i put it into high gear at Low soeed , like 4th gear at 30mph and floored the accelerator, it picked up soeed , no excessive revs without power..all good
New cars are as bad...Im' glad my 23 plate Hyundai Bayon is a motability car as the issues it has developed are big....Just had to have a antennae coil done. and now it's losing coolant , but no leaks and engine is bone dry..The local main dealer are useless .It's 14 months old and done 13,000 miles .....Down to Motability to sort out but not happy at the moment and won't be having another Hyundai , currently looking at Kia Niro as replacement
I think they are not what they used to be
Kia and Hyundai are the same company!
Kia and Hyundai are like VW and Skoda - same mechanicals but dressed in different outfits.
Steering wheel on that 52K mile car, who's been driving it Queen of the Lizard people?
Ha was thinking the same. Someone who wears sandpaper gloves?
Someone who has jewelry rings.
You'd want to be on the CarVertical or whatever and checking the mileage...
Gear knob wear is worse than you expect at 52k. Maybe been using a harsh cleaning product.
It's been clocked
I bought a brand new Toyota Corolla in 1987, the master cylinder failed within 2000 miles, it's just that some parts fail.
Least you had a warranty good for you.. in sorting out just life.. cars go wrong i have spent an extra £1000 on my fiat but runs lovely now..
Your videos just keep improving. Seriously impressive!
I've got to say you can tell the difference between the materials used in a vag/german car compared to these korean vehicles. 52k and the wear on the steering wheel and gearstick is insane.
Things break. It happens. It's how you respond that makes the difference. I bought a car from Cinch with an obvious turbo fault on delivery. Foolishly I let them fix it. They just argued the toss about cost with the garage that they themselves booked to diagnose it. In the end the car was off the road for a month when it could have been fixed within a couple of days.
Yes heard this few times
I can understand why the customer wants to keep the car because it is a good looking piece of kit. Things happen, you can't predict it. Anything that has moving parts and electronics is vulnerable. Brand new goes faulty. It's the way of the world. Too many people are "entitled" these days and it's nice to hear about those that are patient and understanding. You're always supportive and hopefully you'll keep getting the better customer. All the best and keep up the good work.
Many thanks
When you said about someone having a car and only changing the light bulb it reminded me of only fool & horses with trigger and his broom haha
You got it
i had the exact car, worst i20 I'v driven, had the 2 older shapes and adored them, always had them as a second car with me and the partner and a passat estate as a main family car, I dunno what's changed but my clutch on mine went at 27k and the car was driven so chill, but the clutch would potentially overheat and struggle while in stop start traffic, the previous model I did over 140k in it with the original gearbox and clutch, the interior in the newer models was lower quality than the previous one to which I hated, all cheap and hard plastics, looks the part mind, and yeah every car is different and luck of the draw, my passat on 173k with all original parts which I will hold onto aslong as I can, and 100% agree good customer and judge the dealer by what happens. fair play chops!
Agree the earlier the better
I had clutch hydraulics fail on a brand new audi with 600 miles on the clock, components fail, let alone at 80k miles, it happens!
You say about used cars brake but back in 2010 I got a brand new Vauxhall Astra 1.4 and had 24 miles on the clock and on the way home and it broke down and 5k worth of work to be done and the dealer was a joke had the car 5months and wouldn’t give me my money back or replace it with a new one when I got the car back it had over 400miles on the clock and no petrol in it but when the car got recovered to them it had a full tank, I wish all car dealers could be half as good as you are with people
James, just got off the phone to the BBC spoke at length to Matt Allbrright (He of Rouge Traders) reckons you sound like a classic for him to investigate .Mentioned the loan cars, gifts and snacks, always willing to help and going above and beyond warranty issues. He reckons you sound like a real dodgy dealer and believes he could make a whole series just on you alone-He has promised me a drink when the series airs-Just thought you would appreciate a little humour in what appears to be a very tedious life??????
James please keep the content rolling looking forward to seeing the new grey chippings in the car park! Maybe you could add to the ads "Car has been chipped?" Alan B
Its ROGUE...rouge is what you put on your face
Rouge Traders - bet you’re tickled pink by that offer Chops
I watch your channel regularly.
Makes me wonder whether yoiu have sold any car that has not broken down in a month.maybe you should rethink about moors garage and maybe get some decent cars
Problem with 69k miles cars mate, most things are going for the first time, tbh your maybe better at 100k with plenty of new parts on, unfortunately people don't understand that and think 50,60k cars are mint, clutch going is right on the money at that miles.
S*** happens chops it is what it is I would rather buy from you than some tool who doesn’t give a toss once the deal is done
Consentric slave popped out bud, I did exactly the same as you on a ssangyong, I had further to drive tho, managed to drive OK by double de clutching, stopping at lights and starting in first gear, once drove from Paris back home in a 2 cv doing the same, worked out ok(!)
Better the clutch right now than after the warranty comes to an end for the customer .Maybe time to get one of those coffee pod tassimo machines in for in case a customer wants a drink while waiting Oh and that steering wheel try and source a decent one from a breakers would be the best plan of action
I've seldom had breakdowns in my cars, (none since the 90's) so I could say I never had repair bills.
But since the mid 90's they all had regular maintenance and preventative replacements done on all of them, which probably cost me more by replacing worn but not yet broken parts.
Own a car... know it will wear out.
Never needed a clutch in over 30 years of driving a car. I am nearly 60 now so born at a time when it was normal to put in neutral at traffic lights. Those days are long gone.
I had customer driving instructor, he used Mini Metros in their day. Would buy new every 150, 000 miles. I asked how many clutches did you get through, he said non. All lasted 3-4 years and 150k miles.
Never taught my Mrs then! 😏😒
At least in my limited experience there are parts of a clutch and surrounding bits that can just go instantly. It's only when the plates that are worn you start getting any notice.
What a smart looking little car. AJ
Wish you were closer James I’d buy from you in a heartbeat 👍great service
James, your customer service is amazing, so people will buy cars and will come back to buy cars from you. Your prep is 2nd to none. Have a great week James.
Your not on your own James, Arthur Daley had to put up with these issues day after day fella! 🫣🫣🫣🫣🫣
You can't tell the clutch is about to give up the ghost not your fault it's a machine at the end of the day the thing is you go above and beyond when things do go wrong
True
Customers done well really getting a car at near cost, with a new clutch and an everlasting warranty, as long as its within walking distance mate, ha, ha. Looked more like 1000 yards bud rather than 30 (!)
With the cost of road tax a older car makes more sense than ever
Unless it to old for emissions but not 40 years old and except. Or high emissions and taxed on the high emissions. Unless its over 40 years or below 1500cc it's screwed really.
I always think its funny how bad luck in this job , often seems to come in Three's .. Same pattern , not a complaint for Months and then bang , 3 come out of nowhere !!
Of course we don't expect x-ray vision, that would be silly.
We expect a christal ball so you can predict years ahead 🤭
These things happen unfortunately. I would have you fix the clutch and still want the car too. It's just mechanical failure.
Also you can never tell how the previous owner used the clutch, so if it was ridden hard ...
Of course lol
Tbh at that miles it's probably original clutch, I've not had a master cylinder go for years it's nearly always the consentric slave, on one the other week dual mass was worn and piston went too far and popped out, instant no clutch.
I had a Volvo 740 that cost me almost nothing in the 10 years I had it, and a ford focus that i spent a fortune every few months for 8 years. I had to give up on at point never made 10 years with me., both owned from new.
My father had a volvo 740 estate on a F plate and racked up 200k miles, no major mecanials other than wear parts eg brakes a few suspension bits and two clutches. Engine was still running well when he sold it.
Clutches tend to work fine until they don't, without warning!. I wonder if it's the replacement master cylinder which has given up? Do let us know what it was.
The hyundai is a good looking car...for anyone ,, dealer or not ...its well worth a clutch , all day long
Should always walk toward the traffic on a countrylane someone comes round that corner at 60 behind good chance you get wiped out speaking as an ex copper who has seen it a few times.
Last car i owned i did 156k on the original clutch still working when i scrapped it!
The joys of owning a business. Blinkin' nightmare sometimes.
It probably was the master cylinder in the first instance. That could've been a problem for a while that put too much stress on the clutch! At least your customer was being realistic!
Exactly
I test drove a kia rio 1.4 with 100k and clutch was heavy i knew straight away the clutch is on it last legs or master cylinder was failing which are well known so walked away
Yes if they display like that is easy spot
My wife and i bought an approved used Toyota that was 18 months old and when we went to pick it up it wouldnt start much to the embarrassment of the salesman! we got a loan car for two weeks and its been fine ever since but oddly they wouldnt explain what the fault was.
A flat battery is 5 mins job so must of been something fairly serious
Best video ever. Walking 🚶🏻♀️
So to save a cup the quid you've probably damaged her starter motor
James a friend of mine 10 years ago picked up a Brand New C3 and it broke down 30 miles later. I can’t remember what the fault was now but even new cars can have issues. So you couldnt predict this was going to happen so ignore the trolls.
“Couldn’t predict “ 👍
Cheers mate
@@gimble447 stupid autocorrect cheers for the thumbs up to let me know
@@ChopsGarage glad you knew I meant couldn’t predict stupid auto correct.
Isn't it the master cylinder or linkage to the clutch that is defective rather than the clutch itself as you drove it back to the garage in 1st gear.
It's the clutch cable 😂😂😂 Those were the days
you should do hill starts on a 30% hill to check every clutch ! hee hee
Did you fix the fiesta steering lock the other week. Is a software update to fix that at Ford needs installing as the lock shouldn’t come on how yours did even with a flat battery!
Had an ix35 from new, 2 years old same thing with cylinder, common fault.
You are a saint but the customer understands its a used car perfect deal and your just unlucky some cars are just that way.
I bought a volvo because i thought they were reliable i drove it around for the last 3 years with an engine light on because of the cat volvo wanted £2400 i bought and cheap Chinese one bad idea. I then bought a merc convertible 5 years ago and have serviced it and had new brakes on the front nothing else cars are just luck of the draw. But again you have the patience of a saint with some of these (customers).
I had a 107 clutch went every 30k or just under although you could still limp it about just enough to get home or to the garage
I've my 2007 Ford mondeo for 5 years the only repair thing it has needed was a back box and an alternator and just service items front and rear brakes and 4 tyres 2 last year and 2 this year not bad for a £670 car 😂
Oil and filters as well
Mileage is 197000
Sensible i20 buyer. Know she knows the clutch will be good for her ownership. That i30 looks well over 50 odd thousand miles, more like 150k. Has it been clocked?