A very significant problem here is that this is from the US, where all the notes (bills) look the same (or similar). I don't know of any other country like that. Every denomination is of a different colour and size in the non-US world.
The retail stores I worked for, we never allowed big bills for anything less than $20. Also once the drawer was closed it was closed. It only was opened again for another sale. If they thought we short changed them they would fill out a form and we would call them if we found extra at shifts end.
What I teach my cashier (trainees) is to verbally confirm EVERYTHING. "That will be $2.43." "Out of $5.00?" (Now open drawer) "Your change is $2.57" (Close drawer) This helps them remember what bills they took in when someone says they gave a different denomination. Also I want them to be very suspicious of big bills used to pay for small amounts. Double check the change back AND have the customer count it back as well. Once the drawer is opened the cx is not allowed to change the bill or add change. "I'm sorry I am not permitted to do that once the drawer is opened." And once it's closed, it's closed. No reopening for change etc. When in doubt call up the manager on duty. Mind you I followed all these rules and was still scammed out of $20 last month somehow. Just when you think you have it figured out ...
If you work in the USA your bills are designed to look so much alike that you have to look closely at the numbers. I live in Canada our bills are colored and look different from the others: $1 is a gold coin, $2 is a silver coin with a gold circle in the middle, $5 is blue, $10 is purple, $20 is green, $50 is red, $100 is brown.
@@saynotohookups OK so he would give her a red and she would give him a green, 2 purples, a blue and 2 silvers. Then he would say "I thought I gave you a blue". She would say "No, you gave me a red". He would say "Oh I don't want all these colors can you just take them along with this red and give me back a brown." Makes sense to me...!
Wasn't properly trained about this nor did I expect it to happen. Also, never ever has this came close to happening to me in my 4-year experience as a cashier, so I never expected anything short of a good-hearted customer. Not giving change isn't stressed enough at my store and I was just trying to be a nice guy. Long story short, I costed my company $288. Thank goodness I'm more valuable as an employee than $288 loss (I would like to hope anyway), though! Lesson learned. STRESS TO EMPLOYEES MORE TO NOT GIVE CHANGE.
One reason cashiers like me don’t give out change during the transaction is because it’s hard to keep track. We wait for all the money to be presented before we type in the amount being paid. After transaction has been completed will we make a second transaction to make change. Make it a habit to close drawer each and every single time after you receive money from customer or give back change to customer.
Easy tactic that a lot of places use- don't add/ adjust anything after the drawer is opened. Like these women did, drawer open, give change, close drawer. If they ask about it or want to change something, "sorry, store policy. I can only open my drawer for transactions, we can't make change."
I watched a guy pull that crap in a store and the guy that was next in line smacked the con man right behind the ear. The thief got up and left all of his money and wobbled out of the store. Turns out the cashier was our hero's sister. Justice!
When people try this on me I tell them they wrong amd if they try getting agressive just tell them to wait for the manager to call the police to check cameras
I was in an area where it was tried a lot. Shut the damn drawer after the transaction. When they would say I didn't mean to pay with that $20 and ask for it back to try their short change trick, I'd always say I can't open the drawer and hand you a $20 bill.
Unfortunately this happened to me my 1st month working for Walmart. My mistake caused the store to lose $500. The AP Manager gave a copy of the footage to local police detectives but they never did identify the man even though the camera had a very detailed view of his face.
The best thing to do is not take back the change and start over.. Just make it a policy that once the transaction is made, it can't be changed.. If you want to return it then you must do it at the return and exchange center.. . If someone is doing this, its a scam.. Yet a great job on the part of the cashier.. Also some will put away part of the money and claim you shortchanged them in order to get you to give more money to them.. If that is the case then call a manager tell them the problem ask them to do a check on your register to see if he was correct and if no overage, no shortchange.. Crook is busted..
I would have told him sorry the sale is done, bye. You'd have to be a push over to fall for this. I damn sure wouldn't have done a refund just because he didn't want all that change. Why you carrying $50 bills around if you don't want change.
For real! You gotta be the biggest push over in the world to fall for this. I just give them the change I see on the register and tell them to have a good day. If they want to exchange some bills I just say nope sorry can’t do it anymore.
@@GOHST13ly well said you just do that you should be able to avoid this every single time thanks guys I’m honestly surprised I never learned all this at my cashier job
If he got that far with you, it’s too late, you got scammed, you may realize what happened few minutes later, but by then he on his way to the next target
Stranger Danger it wasn’t too late. The whole scam is you giving him the 100. Basically when you give him the 50 and he gives you the original change back it’s like it never happened. Now you gotta do a new transaction with a different bill. Instead he’s giving the original change back+extra to make it 100 and asks for a 100. There’s no issue until he asks for a 100. He buys a 2 dollar drink. He gives 50, she gives 48. She’s 2 up. She gives 50 back. He’s 48 up. He gives 48+2+50(100),she gives him a 100. He’s still 48 up since that transaction was evened out. No real problem until that point
I guess I should say, he did trick her into thinking she needed 50. She should’ve just said she needed the 48 then. Then went even and he gave the 5 and she gave him the 3 bucks.
i saw what he did right away, lol. you need to be hearing impaired like me and close your drawer right away then turn around and be like ... "what? oh sorry, did you want something?" problem is cashiers don't want to close there drawer if they got to go back in for something. if your confident that you gave the right change (you should be at that point) then need to close first and figure out everything else after ... if someone dont like the way you handle your drawer then tell them they can take it up with the head cashier or manager ...
I did the cash on the register thing when I was a cashier. It saved me from being scammed once. The problem is that too often other cashiers are too interested in getting customers done with to care and get on your case for taking precautions. It happened to me. Also,too many cashiers are too lazy to care. They are just doing the cashier thing as a way to get a better job, so they just get sloppy. If they get fired for having a till vount that is off, they do not care. They will either get chewed out ( Oh well) or fired ( Who cares? It is just a cashier job.)
Exactly! So he knew what he was paying and then afterwards says no I didn't mean to pay with that. I would say no way. If he didn't want change he should have paid with something smaller.
If you are confused by the transaction with the first girl think of it like this: 1) He pays for the drink with a $50 and gets his change = TRANSACTION DONE, THEY ARE EVEN 2) He then gives her $50 in small bills and ask for a single $50 back, which she does = TRANSACTION DONE, THEY ARE EVEN Here's where the scam took place 3) He then gives her $50 but asks for $100 back = SCAM. She got confused because she never put the $50 from step 2 back in her drawer. The guy essentially laid "HIS MONEY" ($50) on top of "NOT HIS MONEY" ($50) and said "give me a $100 bill for that" .
Thank you so much for this comment cause I was so confused.. thinking of it as stages of transactions helped me understand The only part I don’t get is why in step 2 does he have to have another set in small bills? Can’t he just do the scam with the change she gave him
@@ChillRichard I'm not sure but it's probably to make sure there are a lot of $1 bills in the money he gave her making his request of "I don't need all this change" seem valid whereas the change that he originally got from her may have been just 2 $20's, a $5 and a couple of $1's. Also, making her count a stack of bills redirects her concentration to counting instead of thinking "what he's asking me to do doesn't add up".
@@sdafasdfasdfsda ah okay! But thanks again for your initial explanation cause I was getting so frustrated that I couldn’t precoces how she was getting scammed. But you explained it perfectly
This happened to me today. (Before all of this, it had been a very busy day, and I was the only cashier for the past 3 hours with little help, so I was mentally drained.) Dude came in asking about mask prices, then picks some out. I ring them up and the total is $5.51, and he hands me a $100 bill. As I’m putting it in the register, he says “Actually I don’t want to break it, I’ll give you some change.” Then I hand him the $100 back and he says “You can just give me the $94” and I forgot I handed him back the $100 so I get out $94 in change, and he gives me 49 cents, which I now see was a trick to make me feel like he had paid. Then he leaves and I realized wtf happened, and was abt to chase him but he was already in his car and speeding off.
I had a guy do this to me just this past Black Friday when we were swamped. Had one little thing and fed me a story about not wanting to have to run to the bank and tried to gain my trust telling me his daughter was also a cashier.
Happened to me once. Stopped it in mid flow because I just got suspicious of the scammer. Sensed he was trying to confuse and distract me though wasn't sure at the time how but it was through the speed and apparently reasonable requests being made and trying to put all the pressure on me.
Having a nice jacket and tie helps. I can't get over how different I get treated at retail stores when I wear a jacket. Its like I can get away with anything while they bend over backwards to attend to my every whim.
When I make a sale, I tell them the amount, make the change and return it with a receipt. if they have a problem I tell them to speak to my boss (we do not have a customer service department). I never re-open the cash drawer (and close it immediately after the sale), nor do I give change without a purchase. I do not take smaller bills to exchange for a larger one/s, I am not a bank.
There were new $10 bills being circulated with the same security features as the $20. Which made the 10's look like 20's if the cashier is not paying full attention. So at a grocery store i was expecting only change to pop out of the coin change dispenser, then the clerk was handing me an additional $10 when i gave her a $10. i was like "i gave you a $10" she was like huh? So management came out and said "its ok sir." i was like "no its not shes going to lose $10 from her cashier roll. "we've taken note, have a nice day sir." Did they think i was trying to pull a scam and they ended up causing a loss? lol
Where I live, if customer uses a $50, it’s run through an accu scanner ON *camera*. And we also put the original bill paid with (by customer) stacked upside in the open register until the change is handed to customer. (Verses slipping it under the drawer fast, if a $50/$100). Edit: That blonde is fast 💨 with hitting the sales 1.4 after the scammer attempt! ✊🏼 props!
The final $49 she had in her hands was the STORE'S money (she had given him back his original $50). But he acts like he just gave her that $49 (which he did, but it was in exchange for the $50 she had given back to him). It would be like this: I say to you, "Would you give me a $50 bill in exchange for five $10 bills?" You agree and give me your $50 bill. I then give you my five $10 bills, but then immediately hand you the $50 bill back and say, "Hey, with the $50 I just gave you, here's another $50, so could you give me $100?" Same principle.
I had to watch and actually pause each time money went from one hand to the other and did the math before I understood. As a cashier, this is our livelyhood.
I was never trained for this. My manager never even warned me of this and it was my first job. Today I encountered the quick change scam. I hope I do t get fired
One of the problem is most cashiers are not used to work with cash. It just happened to me today! I had a total of 5.50, I gave the cashier 6 single dollar bills, then I remembered I had some quarters in my pocket(1.50) I hand them to the cashier and I asked for two of the single dollar bills back, she said yes, but continued working the register, when the receipt came out, she looked at the quarters in one hand and the bunch of bills on the other, paused for a minute and did what the register marked, handed me over nervously .50c change. I saw the confusion on her face, I decided it was not worth saying anything, I took the fifty cents, she smiled because she didn’t understand what just happened. I just said “never mind is fine” .I lost two dollars in this incident, no big deal. But hopefully she will realize one day what happened
The scheme was him adding 50 to the returned 49 plus 1 he made her count. The 49 plus 1 was the register money to replace the 50 she gave him back but by him adding 50 and saying give me 100 she 4got it 'the 49 plus 1' was supposed to go in register and added it to his 50 and he got 100. Plus the change he put in his pocket.
My work generally requires that I market, explain, and showcase the details of the products, as well as explain their warranties and our store return policies. Today, I had someone pay give me 3 $20s for a device that costed $50. I gave him a $10 and then he asked some question about whether or not he could return the device to our store if it didn’t work. To which I answered that he could return it within the 1-week return period, so long as he had the receipt. He then proceeded to ask me for another $10, and implied that I had forgot to give him change. I told him that I was sure that I had already given the $10, to which he agreed and seemed apologetic. I believed it to be an earnest mistake at the time and dismissed it as the customer simply being forgetful. Later, I realized the possibility that it could’ve been an intentional scam attempt. Even if it was accidental, which it probably was, it still could’ve costed the store $10 had I been careless!
It's good that there getting training for these scammer scumbags.. what's happening to this world it's everywhere.... I don't trust people anymore. And that's sad
Never once in all my years as a cashier, have I ever been tricked. Came very close so many times... but I always put the customer's cash on top of the drawer. I do not allow any changes after I enter the amount the customer handes me. I had one man give me a 10... after the transaction, he said he gave me a 20.. well, what do you know...the 10 was still on the drawer.
The only thing I would add is that I always say out loud the denomination of the bill being tendered. Then I always count back the bills to the customer to avoid any confusion.
A cashier could get so intimidated by this that they will just do what the customer says. Don't give your power to a customer! You are in control. If the customer wants to complain to the manager let them complain. If a company would fire you over doing what's right then they are not worth working for.
If they have monitored cameras, this would've been caught. Aside from that @2:03 she watches him pocket an extra stack of bills but doesn't really care of think anything of it. This cashiers don't get paid enough to stop thieves, although loss prevention does start at the front lines.
I was a cashier and this never happened to me. it was my first job just out of prison. I was often given tips which were great except the boss would take 80% of them. I got into a fight with him and was fired on my 3rd day there. Good times.
What's funny about this video is the lady said "Out of $50?" and then when he said "I thought I gave you a $5" she said "Naw you gave me a $50" and she still manages to give him $50 back. Lol. But then again.. that was just an example of what is happening. I can see where she got confused at cause she had all that money in her hand and he manipulated her into thinking she didn't give him the correct change back. Most people will think he's getting $100 back but he's only getting $50 plus the item. When she had the $49 + $1 + $50 that's where she got confused at cause she's thinking addition and it's $100, so he asks for $100, not knowing he basically gave everything back to her from what she gave him, which in this case $50. She was trying to do 2 transaction at once and got confused. So he's basically getting the Red Bull, which was $2.44, plus the $50.
If he didn't give her fake money when he took his 50 back I don't understand anything that happened here...i try & I try again bit I don't understand how much or how he just came off
He has $99 total Buys a Red Bull(2.44) with a 50bill gets back 47.56 and keeps it in his pocket His other pocket has 49 and want to exchange for a 50bill. Take the 50 from her and give her the 49 She count 49 he give another 1 He says I got ANOTHER 50 (same bill he took back from her for the change she’s counting ) She doesn’t remember that the 49+1 she counted was suppose to go back in the draw He quickly ask for 100 bill instead and get it He still hasn’t touch 47.56 that’s in his other pocket 147.56 walking out of the store
Your left collar is messed up, and there's a thread hanging off it that blows in the wind at the beginning. We can see your tie under the raised left side of your shirt collar when you're in the checkout. You remind me of a little boy wearing his first ill-fitting suit.
This happened to me when i was 18, i caught it and called the police. He was arrested and was linked to multiple quick change scams and got 15 years in prison
On one of my first ever checkouts by myself after training this old man comes in and hands me $15 and some change and so I give him his $1 and change back and then he tells me he gave me a $20 which he didn’t and so I call the manager over and she gives him $5 back and so me being 16 I didn’t want to argue and now my register was short. Also same day another dud pays with a $20 and then tells me he payed with a $50. Once he realized I wasn’t falling for it he basically played it off as a simple misunderstanding but I knew and he knew he was trying to pull a fast one. Moral is never trust the customer and always call a manger because you don’t want to be blamed for anything you had control of
I work for Wal-Mart. It has either been luck, or they perceive me as being smart, but never in my twenty years with the company, have I encountered a quick change artist personally through my checkout line. And I have seen it happen to other cashiers, unfortunately. I take my job, very seriously, and anything involving money, and I am extremely careful with… especially if I am working in the money center.
The first give away warning is when the Guy starts the small talk..."How's your day going?" blah blah blah. Focus like a laser beam on your task and don't engage in small talk until the transaction is finished and complete. While ringing items up just focus on your task and ignore anything chatty cathy or craig is saying, again, until the transaction is over.
Someone tried to do this to me at Dunkin. He ordered some hash browns gave me $5 I gave him his change and he was like “I gave you a $20” I said “no you didn’t” and when I closed my drawer he got mad, I told the manger what was going on and the manger told him he could wait while we recount the drawer, the guy said “never mind “ and took off super fast
I don’t understand 😂 can someone explain. So he was given change for a fifty, pocketed it, then gave back less money (they say $49 but they can’t be taking into account that she didn’t just exchange a fifty she gave him change so what she gave him had to be less than 49 in the first place) and then she gave back his fifty, and took the 49. then he gives her another fifty, and she gives him $100? Did he do this for only two dollars?
Damn this thing just happened to me im waiting for this guy to come again and call my managers to get him lol and call the police cause we got. Him on. Video
The easiest way to defeat this scam is to keep the customers money on top of the drawer until you make change. Then if they say "Oh I gave you a X" you can show them the very bill they used.
Worked a while at the register in in a family business. We always put the money received in an extra bucket until the transaction was complete. Then sort it into the register. Often enough people forgot how much they handed over. This kept everyone (customer und us) sure how much was handed over.
Did you see him put change in his pocket 2:02, then asked for $50 returned, Got his $50 back plus 47.56, (97.56 taken out of drawer) then tried to pay for drink with smaller bills.
3:40 "...so he gets away with that item for free and the change." This is invalid. At first he normally pays for the item, 2.44 and then, with the trick, he makes 50. [50-2.44=47.56] So he basically takes back 2 times his change. Correct me if I'm wrong.
He started with 100 dollars , the 50$ he originally paid with and the 49$ + 1$ he uses to switch with the change. Once he receives 47.56 in change he pockets that switches it with 49$ and asks to check to make sure he didn’t give her a 5$, she then returns the 50$ bill to him while she counts the money he switch the change with , esentially being 49$!he then adds another 1$ to make it 50 and also the original 50$ bill to make it 100 and asks for a 100$ bill, all while keeping the change of 47.56 in his pocket so he makes a profit of 47.56$ plus the free drink , he walks away with a red bull and 147.56$ after only going to the store with 100$
Also noticed cashiers all put large bill directly under cash drawer, I was taught to leave Bill on register until transaction complete they in just as closing drawer after transaction is completed!
If this true, about how much money Lowes is worth, the employees do not get to see none This money. They get some time less because they cut hours on the part time staff and the full time staff. From 40/38 hours per week, down to 32 hours per week. Making the remaining staff those Left Behind to are harder and longer for a smaller pay check, and Is still paying for a full time benefit. This is how lows is making their fortune.
I began my shift at Michael's and my first customer tried to give me $100 for a small purchase. I couldn't give her change. It was ridiculous! She and her bf held up the line! It could have been a scam. I don't know for sure.
I've had the converse happen to me a few times. That is, I gave the cashier a larger bill and they'd put it into the drawer & close it, then claim I'd given them a smaller note. After this was done for the third time, I would say clearly what denomination I was handing to them, from then on out. I was giving them the benefit of the doubt they had mistaken what bill I'd given them. However, at least one of them helped themselves to my change owed to me. If they failed to check, I'd request a manager, and suddenly full recall came back. I usually used $20 notes, so they weren't big deals. Another circumstance was my getting overcharged at a fast food place next to where I lived. Now, I dislike junk food, since I know the toxic substances they are made of, and I find the flavor to be fake & chemical tasting. Once in awhile, exhaustion would hit me, from a long day as a social worker with massive caseloads helping the saddest people in life. The guy would tell me at the window a higher price than it was supposed to be. Like in all transactions, I'd be polite, but firm. I would itemize the bill verbally, which was easy, since I always ordered the same burger and only one. Then he'd correct himself. But, then not give me all of my change back. LOL. Eventually, I ended up asking another cashier about it, and she said he's the manager's son, and he was known to do this tactic. I stopped going, a good deterrent for me to avoid the plastic "food."
had some greaser try this on my back when i was working at a gas station/carwash. i hadn't heard of this scam at the time but i caught on right away what he was trying to do, i paid close attention and kept it all even. had to warn my boss about that guy.
I someone buys with with a 50 a pack of gum and they tell you they don't want so much change, tell them to go to a bank. Something a learned from gas station convenience stores
You can catch cashiers scamming too. If you see pennies stacked up by the drawer they are counting how much the drawer is over. It’s one thing at the end of the night to be short, but I would probably fire you if it’s over.
Why do they have $100 to give back as change? That $100 is supposed to be put away because a customer gave it to them at some point. Only returns counter should have $100 bills to refund customers. Might wanna check up on this.
I used to work in a store and one dude tried to pull this shit on me. There were actually two of them and one was egging the other on and putting some pressure on me. I told the dude to hold his money and let's count up. He didn't get me for $20 and he walked out with a smirk.
Why did the background showing (Lowes) sign/building behind you keep shaking/ Its freaking me out man. Stop it. (was it green screen?) Love your work dude. thanks. Your doing a great thing.
Nope Nope Nope I never had to go through this scam. In fact we cashiers saw a shit head doing this to a new cashier and stopped it. If the were any doubt, we would do a tray count, of course this would tick off the scammer and so it would reveal we were in the clear.
Never, Never, Never let a customer take money from you while they are handing you another stack of bills! This is a very old, but very common, scam.
Never trust THEIR COUNT.
THANKS DAD
Expert cashier over here guys!
Ask the customer if they have anything smaller!
I was a cashier in college. Another reason you never hold the drawer open is that someone can reach into your money tray.
I collect coins and I used to love to ask cashiers to check if they had various coins, so the habit annoyed the crap out of me, haha.
Mark NC yeah that's some hood shit
Riveting story mark. Tell us more
How ever did you come up with that addition to this conversation?
You are right about that
Even after explaining the techniques and showing it, i was confused. I guess thats how a daydreaming person gets had.
Great video.
A very significant problem here is that this is from the US, where all the notes (bills) look the same (or similar). I don't know of any other country like that. Every denomination is of a different colour and size in the non-US world.
@@bhojjadamotabanda that's a solid point.
The retail stores I worked for, we never allowed big bills for anything less than $20. Also once the drawer was closed it was closed. It only was opened again for another sale. If they thought we short changed them they would fill out a form and we would call them if we found extra at shifts end.
In 1977 i was a cashier at a gas station. Guy did this to me. Totally fell for it. Still remember it to this day.
Scared for life
@@elpanchosancho2314 LOL
What I teach my cashier (trainees) is to verbally confirm EVERYTHING. "That will be $2.43."
"Out of $5.00?" (Now open drawer)
"Your change is $2.57" (Close drawer)
This helps them remember what bills they took in when someone says they gave a different denomination. Also I want them to be very suspicious of big bills used to pay for small amounts. Double check the change back AND have the customer count it back as well. Once the drawer is opened the cx is not allowed to change the bill or add change. "I'm sorry I am not permitted to do that once the drawer is opened." And once it's closed, it's closed. No reopening for change etc. When in doubt call up the manager on duty. Mind you I followed all these rules and was still scammed out of $20 last month somehow. Just when you think you have it figured out ...
If you work in the USA your bills are designed to look so much alike that you have to look closely at the numbers. I live in Canada our bills are colored and look different from the others: $1 is a gold coin, $2 is a silver coin with a gold circle in the middle, $5 is blue, $10 is purple, $20 is green, $50 is red, $100 is brown.
@@saynotohookups OK so he would give her a red and she would give him a green, 2 purples, a blue and 2 silvers. Then he would say "I thought I gave you a blue". She would say "No, you gave me a red". He would say "Oh I don't want all these colors can you just take them along with this red and give me back a brown." Makes sense to me...!
They're just smooth criminals. It really is like magic the way they trick people. So don't be too hard on yourself, some of them are pro scammers.
Wasn't properly trained about this nor did I expect it to happen. Also, never ever has this came close to happening to me in my 4-year experience as a cashier, so I never expected anything short of a good-hearted customer. Not giving change isn't stressed enough at my store and I was just trying to be a nice guy. Long story short, I costed my company $288. Thank goodness I'm more valuable as an employee than $288 loss (I would like to hope anyway), though! Lesson learned. STRESS TO EMPLOYEES MORE TO NOT GIVE CHANGE.
One reason cashiers like me don’t give out change during the transaction is because it’s hard to keep track. We wait for all the money to be presented before we type in the amount being paid. After transaction has been completed will we make a second transaction to make change. Make it a habit to close drawer each and every single time after you receive money from customer or give back change to customer.
Easy tactic that a lot of places use- don't add/ adjust anything after the drawer is opened. Like these women did, drawer open, give change, close drawer. If they ask about it or want to change something, "sorry, store policy. I can only open my drawer for transactions, we can't make change."
Yes thats what banks are for
I watched a guy pull that crap in a store and the guy that was next in line smacked the con man right behind the ear. The thief got up and left all of his money and wobbled out of the store. Turns out the cashier was our hero's sister. Justice!
😂
That is called "INSTANT KARMA"... the universe was aligned !
When people try this on me I tell them they wrong amd if they try getting agressive just tell them to wait for the manager to call the police to check cameras
Someone tried to do this to me. I was just like nah. And popped the till shut lol
I was in an area where it was tried a lot. Shut the damn drawer after the transaction. When they would say I didn't mean to pay with that $20 and ask for it back to try their short change trick, I'd always say I can't open the drawer and hand you a $20 bill.
Unfortunately this happened to me my 1st month working for Walmart. My mistake caused the store to lose $500. The AP Manager gave a copy of the footage to local police detectives but they never did identify the man even though the camera had a very detailed view of his face.
Don't beat yourself up over it. You're only human and we all make mistakes.
The best thing to do is not take back the change and start over.. Just make it a policy that once the transaction is made, it can't be changed.. If you want to return it then you must do it at the return and exchange center.. . If someone is doing this, its a scam.. Yet a great job on the part of the cashier.. Also some will put away part of the money and claim you shortchanged them in order to get you to give more money to them.. If that is the case then call a manager tell them the problem ask them to do a check on your register to see if he was correct and if no overage, no shortchange.. Crook is busted..
justcary exactly returns and exchanges shouldn't be allowed at registers & yeah if ever in doubt get your drawer counted
I would have told him sorry the sale is done, bye. You'd have to be a push over to fall for this. I damn sure wouldn't have done a refund just because he didn't want all that change. Why you carrying $50 bills around if you don't want change.
For real! You gotta be the biggest push over in the world to fall for this. I just give them the change I see on the register and tell them to have a good day. If they want to exchange some bills I just say nope sorry can’t do it anymore.
@@GOHST13ly well said you just do that you should be able to avoid this every single time thanks guys I’m honestly surprised I never learned all this at my cashier job
first tip off, dude comes in Lowes to buy only a redbull ? "Did you find everything you need today" LOL
Rob Some Knowledge Lmaooo, Ikr?
Wearing dark sunglasses indoors as well.
Plus the guy is in a suit...wth
weird its almost as if theres an obvious camera there too, like this is a set up just for explanation... weird.
It's a training video. You can see the 2nd clerk smirk at a cameraman she probably knows.
A customer buying ONLY a can of Redbull at Lowe's should raise alarm bells right away. What an extreme, borderline unrealistic example.
MmhShannon if they changed the item to a $5 screwdriver would the example be more realistic?
It's very realistic. Drinks like that are supposed to be impulse buys or convenience.
And then to pay for it with a $50.00 bill, yeah that's not suspicious sk.
I sometimes go to a supermarket and end up buying just a can of soda. It's not like there's a minimum purchase
I do it all the time, I'm on team whatever's convenient
This has worked for me 3 out of 5 times so far for me! Thanks Frank! 🤗
Right lol
As soon as he said give me $100- Houston we would've had a problem!!😥😂
lmao
If he got that far with you, it’s too late, you got scammed, you may realize what happened few minutes later, but by then he on his way to the next target
At that moment that drawer would had been getting counted down. I be like whoa wait Manager!
Stranger Danger it wasn’t too late. The whole scam is you giving him the 100. Basically when you give him the 50 and he gives you the original change back it’s like it never happened. Now you gotta do a new transaction with a different bill. Instead he’s giving the original change back+extra to make it 100 and asks for a 100. There’s no issue until he asks for a 100.
He buys a 2 dollar drink.
He gives 50, she gives 48. She’s 2 up.
She gives 50 back. He’s 48 up.
He gives 48+2+50(100),she gives him a 100. He’s still 48 up since that transaction was evened out.
No real problem until that point
I guess I should say, he did trick her into thinking she needed 50. She should’ve just said she needed the 48 then. Then went even and he gave the 5 and she gave him the 3 bucks.
i saw what he did right away, lol. you need to be hearing impaired like me and close your drawer right away then turn around and be like ... "what? oh sorry, did you want something?" problem is cashiers don't want to close there drawer if they got to go back in for something. if your confident that you gave the right change (you should be at that point) then need to close first and figure out everything else after ... if someone dont like the way you handle your drawer then tell them they can take it up with the head cashier or manager ...
I would tell the scammer we do not give out change go to a bank
That’s the way to do it 👌🤣
Teach your cashier to take control of the situation!
Yes! And I hate the saying "The customer is always right."
I did the cash on the register thing when I was a cashier. It saved me from being scammed once.
The problem is that too often other cashiers are too interested in getting customers done with to care and get on your case for taking precautions. It happened to me. Also,too many cashiers are too lazy to care. They are just doing the cashier thing as a way to get a better job, so they just get sloppy. If they get fired for having a till vount that is off, they do not care. They will either get chewed out ( Oh well) or fired ( Who cares? It is just a cashier job.)
In the example, she does say "out of 50" and he says "yeah"
Exactly! So he knew what he was paying and then afterwards says no I didn't mean to pay with that. I would say no way. If he didn't want change he should have paid with something smaller.
If you are confused by the transaction with the first girl think of it like this:
1) He pays for the drink with a $50 and gets his change = TRANSACTION DONE, THEY ARE EVEN
2) He then gives her $50 in small bills and ask for a single $50 back, which she does = TRANSACTION DONE, THEY ARE EVEN
Here's where the scam took place
3) He then gives her $50 but asks for $100 back = SCAM. She got confused because she never put the $50 from step 2 back in her drawer. The guy essentially laid "HIS MONEY" ($50) on top of "NOT HIS MONEY" ($50) and said "give me a $100 bill for that" .
Thank you so much for this comment cause I was so confused.. thinking of it as stages of transactions helped me understand
The only part I don’t get is why in step 2 does he have to have another set in small bills? Can’t he just do the scam with the change she gave him
@@ChillRichard I'm not sure but it's probably to make sure there are a lot of $1 bills in the money he gave her making his request of "I don't need all this change" seem valid whereas the change that he originally got from her may have been just 2 $20's, a $5 and a couple of $1's. Also, making her count a stack of bills redirects her concentration to counting instead of thinking "what he's asking me to do doesn't add up".
@@sdafasdfasdfsda ah okay! But thanks again for your initial explanation cause I was getting so frustrated that I couldn’t precoces how she was getting scammed. But you explained it perfectly
This happened to me today. (Before all of this, it had been a very busy day, and I was the only cashier for the past 3 hours with little help, so I was mentally drained.) Dude came in asking about mask prices, then picks some out. I ring them up and the total is $5.51, and he hands me a $100 bill. As I’m putting it in the register, he says “Actually I don’t want to break it, I’ll give you some change.” Then I hand him the $100 back and he says “You can just give me the $94” and I forgot I handed him back the $100 so I get out $94 in change, and he gives me 49 cents, which I now see was a trick to make me feel like he had paid. Then he leaves and I realized wtf happened, and was abt to chase him but he was already in his car and speeding off.
I had a guy do this to me just this past Black Friday when we were swamped. Had one little thing and fed me a story about not wanting to have to run to the bank and tried to gain my trust telling me his daughter was also a cashier.
Happened to me once. Stopped it in mid flow because I just got suspicious of the scammer. Sensed he was trying to confuse and distract me though wasn't sure at the time how but it was through the speed and apparently reasonable requests being made and trying to put all the pressure on me.
Having a nice jacket and tie helps. I can't get over how different I get treated at retail stores when I wear a jacket. Its like I can get away with anything while they bend over backwards to attend to my every whim.
1 video? That's it? 1 video from 6 years ago ... Def gonna sub
When I make a sale, I tell them the amount, make the change and return it with a receipt. if they have a problem I tell them to speak to my boss (we do not have a customer service department). I never re-open the cash drawer (and close it immediately after the sale), nor do I give change without a purchase. I do not take smaller bills to exchange for a larger one/s, I am not a bank.
This gave me a headache! 😩 😫 😭
Holly Sorensen awwww baybeee🤣😂😂😂 me too. Seriously it did😒
I'll make you feel better 🍆💦💦🤤
Holly Sorensen I don't get it
Lowes are scammers anywYz...
@@sevnlight6313 🍆💦💦🤤
There were new $10 bills being circulated with the same security features as the $20. Which made the 10's look like 20's if the cashier is not paying full attention.
So at a grocery store i was expecting only change to pop out of the coin change dispenser, then the clerk was handing me an additional $10 when i gave her a $10. i was like "i gave you a $10" she was like huh?
So management came out and said "its ok sir."
i was like "no its not shes going to lose $10 from her cashier roll.
"we've taken note, have a nice day sir."
Did they think i was trying to pull a scam and they ended up causing a loss? lol
Where I live, if customer uses a $50, it’s run through an accu scanner ON *camera*. And we also put the original bill paid with (by customer) stacked upside in the open register until the change is handed to customer. (Verses slipping it under the drawer fast, if a $50/$100).
Edit: That blonde is fast 💨 with hitting the sales 1.4 after the scammer attempt! ✊🏼 props!
even after him explaining it i still dont know whats going on
The final $49 she had in her hands was the STORE'S money (she had given him back his original $50). But he acts like he just gave her that $49 (which he did, but it was in exchange for the $50 she had given back to him).
It would be like this: I say to you, "Would you give me a $50 bill in exchange for five $10 bills?" You agree and give me your $50 bill. I then give you my five $10 bills, but then immediately hand you the $50 bill back and say, "Hey, with the $50 I just gave you, here's another $50, so could you give me $100?" Same principle.
I had to watch and actually pause each time money went from one hand to the other and did the math before I understood. As a cashier, this is our livelyhood.
This dude just not slick
I was never trained for this. My manager never even warned me of this and it was my first job. Today I encountered the quick change scam. I hope I do t get fired
Update needed! U still employed?
Jnfr W lol luckily yes I am 🙌🙏
Dont worry it happened to me too after 5month in my job lol :v
One of the problem is most cashiers are not used to work with cash. It just happened to me today! I had a total of 5.50, I gave the cashier 6 single dollar bills, then I remembered I had some quarters in my pocket(1.50) I hand them to the cashier and I asked for two of the single dollar bills back, she said yes, but continued working the register, when the receipt came out, she looked at the quarters in one hand and the bunch of bills on the other, paused for a minute and did what the register marked, handed me over nervously .50c change. I saw the confusion on her face, I decided it was not worth saying anything, I took the fifty cents, she smiled because she didn’t understand what just happened. I just said “never mind is fine” .I lost two dollars in this incident, no big deal. But hopefully she will realize one day what happened
Thanks guys. I learned a lot from this. I can't wait to use it at work 😁😁
Am I the only one confused by this?
Same...
Tassy McCormick No
The scheme was him adding 50 to the returned 49 plus 1 he made her count. The 49 plus 1 was the register money to replace the 50 she gave him back but by him adding 50 and saying give me 100 she 4got it 'the 49 plus 1' was supposed to go in register and added it to his 50 and he got 100. Plus the change he put in his pocket.
Give me a $50 and I will explain to you.
Tassy McCormick yup🤗
My work generally requires that I market, explain, and showcase the details of the products, as well as explain their warranties and our store return policies.
Today, I had someone pay give me 3 $20s for a device that costed $50. I gave him a $10 and then he asked some question about whether or not he could return the device to our store if it didn’t work. To which I answered that he could return it within the 1-week return period, so long as he had the receipt.
He then proceeded to ask me for another $10, and implied that I had forgot to give him change. I told him that I was sure that I had already given the $10, to which he agreed and seemed apologetic.
I believed it to be an earnest mistake at the time and dismissed it as the customer simply being forgetful. Later, I realized the possibility that it could’ve been an intentional scam attempt. Even if it was accidental, which it probably was, it still could’ve costed the store $10 had I been careless!
It's good that there getting training for these scammer scumbags.. what's happening to this world it's everywhere....
I don't trust people anymore. And that's sad
Some stores don’t accept bills over $20 after certain hours
Reason: This
Never once in all my years as a cashier, have I ever been tricked. Came very close so many times... but I always put the customer's cash on top of the drawer. I do not allow any changes after I enter the amount the customer handes me. I had one man give me a 10... after the transaction, he said he gave me a 20.. well, what do you know...the 10 was still on the drawer.
You might as well just reach into her drawer. Any sane cashier would say STOP before things get confusing enough for you to scam them.
I used to rip off Lowes, but not like this. I shoplifted toilet seats. I don't want to talk about it.
very helpful video and I think every cashier should watch this.
I consider myself a pretty smart person, but I still don’t understand what the hell just happened.
I’m ashamed to admit this was pretty easy to pull off in the late 80s at Delaware pharmacy
It still happens in 2022 all the time too. Cashiers are often not serious about their jobs and do not care.
The only thing I would add is that I always say out loud the denomination of the bill being tendered. Then I always count back the bills to the customer to avoid any confusion.
I'm sorry but these customers would hate me...no small talk and my register will close right away😂😂😂
A cashier could get so intimidated by this that they will just do what the customer says. Don't give your power to a customer! You are in control. If the customer wants to complain to the manager let them complain. If a company would fire you over doing what's right then they are not worth working for.
If they have monitored cameras, this would've been caught. Aside from that @2:03 she watches him pocket an extra stack of bills but doesn't really care of think anything of it. This cashiers don't get paid enough to stop thieves, although loss prevention does start at the front lines.
I was a cashier and this never happened to me. it was my first job just out of prison. I was often given tips which were great except the boss would take 80% of them. I got into a fight with him and was fired on my 3rd day there. Good times.
Wish his company was around back then.
THANKS TO FRANK DAVIS AND COMPANY
What's funny about this video is the lady said "Out of $50?" and then when he said "I thought I gave you a $5" she said "Naw you gave me a $50" and she still manages to give him $50 back. Lol.
But then again.. that was just an example of what is happening. I can see where she got confused at cause she had all that money in her hand and he manipulated her into thinking she didn't give him the correct change back.
Most people will think he's getting $100 back but he's only getting $50 plus the item. When she had the $49 + $1 + $50 that's where she got confused at cause she's thinking addition and it's $100, so he asks for $100, not knowing he basically gave everything back to her from what she gave him, which in this case $50. She was trying to do 2 transaction at once and got confused. So he's basically getting the Red Bull, which was $2.44, plus the $50.
Those ladies said "Not on my watching Mr." 😂😂😂😂
If he didn't give her fake money when he took his 50 back I don't understand anything that happened here...i try & I try again bit I don't understand how much or how he just came off
Slim Dunk'n store gave him $150 he gave $100
That's why it works. Lol
just remember he pocketed the 50 at 2:09, then he gets a 100 dollar bill
Don’t forget, he also received a free RedBull too
He has $99 total
Buys a Red Bull(2.44) with a 50bill gets back 47.56 and keeps it in his pocket
His other pocket has 49 and want to exchange for a 50bill.
Take the 50 from her and give her the 49
She count 49 he give another 1
He says I got ANOTHER 50 (same bill he took back from her for the change she’s counting )
She doesn’t remember that the 49+1 she counted was suppose to go back in the draw
He quickly ask for 100 bill instead and get it
He still hasn’t touch 47.56 that’s in his other pocket
147.56 walking out of the store
Your left collar is messed up, and there's a thread hanging off it that blows in the wind at the beginning. We can see your tie under the raised left side of your shirt collar when you're in the checkout. You remind me of a little boy wearing his first ill-fitting suit.
This happened to me when i was 18, i caught it and called the police. He was arrested and was linked to multiple quick change scams and got 15 years in prison
On one of my first ever checkouts by myself after training this old man comes in and hands me $15 and some change and so I give him his $1 and change back and then he tells me he gave me a $20 which he didn’t and so I call the manager over and she gives him $5 back and so me being 16 I didn’t want to argue and now my register was short. Also same day another dud pays with a $20 and then tells me he payed with a $50. Once he realized I wasn’t falling for it he basically played it off as a simple misunderstanding but I knew and he knew he was trying to pull a fast one. Moral is never trust the customer and always call a manger because you don’t want to be blamed for anything you had control of
On top of which print off receipts of all transactions! One for the customer & one for your employer!
How about check for counterfeit bills before making any change?
I work for Wal-Mart. It has either been luck, or they perceive me as being smart, but never in my twenty years with the company, have I encountered a quick change artist personally through my checkout line. And I have seen it happen to other cashiers, unfortunately.
I take my job, very seriously, and anything involving money, and I am extremely careful with… especially if I am working in the money center.
The first give away warning is when the Guy starts the small talk..."How's your day going?" blah blah blah. Focus like a laser beam on your task and don't engage in small talk until the transaction is finished and complete. While ringing items up just focus on your task and ignore anything chatty cathy or craig is saying, again, until the transaction is over.
Someone tried to do this to me at Dunkin. He ordered some hash browns gave me $5 I gave him his change and he was like “I gave you a $20” I said “no you didn’t” and when I closed my drawer he got mad, I told the manger what was going on and the manger told him he could wait while we recount the drawer, the guy said “never mind “ and took off super fast
I don’t understand 😂 can someone explain. So he was given change for a fifty, pocketed it, then gave back less money (they say $49 but they can’t be taking into account that she didn’t just exchange a fifty she gave him change so what she gave him had to be less than 49 in the first place) and then she gave back his fifty, and took the 49. then he gives her another fifty, and she gives him $100? Did he do this for only two dollars?
One video from 3 yrs ago, youre on your way!
Damn this thing just happened to me im waiting for this guy to come again and call my managers to get him lol and call the police cause we got. Him on. Video
The easiest way to defeat this scam is to keep the customers money on top of the drawer until you make change. Then if they say "Oh I gave you a X" you can show them the very bill they used.
That’s right 👌😊
Worked a while at the register in in a family business. We always put the money received in an extra bucket until the transaction was complete. Then sort it into the register. Often enough people forgot how much they handed over. This kept everyone (customer und us) sure how much was handed over.
Did you see him put change in his pocket 2:02, then asked for $50 returned, Got his $50 back plus 47.56, (97.56 taken out of drawer) then tried to pay for drink with smaller bills.
3:40 "...so he gets away with that item for free and the change."
This is invalid. At first he normally pays for the item, 2.44 and then, with the trick, he makes 50. [50-2.44=47.56] So he basically takes back 2 times his change. Correct me if I'm wrong.
He started with 100 dollars , the 50$ he originally paid with and the 49$ + 1$ he uses to switch with the change. Once he receives 47.56 in change he pockets that switches it with 49$ and asks to check to make sure he didn’t give her a 5$, she then returns the 50$ bill to him while she counts the money he switch the change with , esentially being 49$!he then adds another 1$ to make it 50 and also the original 50$ bill to make it 100 and asks for a 100$ bill, all while keeping the change of 47.56 in his pocket so he makes a profit of 47.56$ plus the free drink , he walks away with a red bull and 147.56$ after only going to the store with 100$
But what are the safety measures for a customer being scammed by the cashier? How does a customer keep themselves from being scammed?
Also noticed cashiers all put large bill directly under cash drawer, I was taught to leave Bill on register until transaction complete they in just as closing drawer after transaction is completed!
I was taught that too. That way you know what the customer gave you.
Boooo!!...U were supposed to try a different Lowes. That way we could see if it would've worked!
I'm pretty sure they didn't make it known until they were finished
If this true, about how much money Lowes is worth, the employees do not get to see none
This money. They get some time less because they cut hours on the part time staff and the full time staff. From 40/38 hours per week, down to 32 hours per week. Making the remaining staff those Left Behind to are harder and longer for a smaller pay check, and Is still paying for a full time benefit. This is how lows is making their fortune.
Exactly!!
Better yet, say "Oops, sorry about that. Lemme get that change back. Thanks. Here's your $2.56 in change. Have a nice day!"
I began my shift at Michael's and my first customer tried to give me $100 for a small purchase. I couldn't give her change. It was ridiculous! She and her bf held up the line! It could have been a scam. I don't know for sure.
I've had the converse happen to me a few times.
That is, I gave the cashier a larger bill and they'd put it into the drawer & close it, then claim I'd given them a smaller note. After this was done for the third time, I would say clearly what denomination I was handing to them, from then on out. I was giving them the benefit of the doubt they had mistaken what bill I'd given them. However, at least one of them helped themselves to my change owed to me.
If they failed to check, I'd request a manager, and suddenly full recall came back. I usually used $20 notes, so they weren't big deals.
Another circumstance was my getting overcharged at a fast food place next to where I lived. Now, I dislike junk food, since I know the toxic substances they are made of, and I find the flavor to be fake & chemical tasting. Once in awhile, exhaustion would hit me, from a long day as a social worker with massive caseloads helping the saddest people in life.
The guy would tell me at the window a higher price than it was supposed to be. Like in all transactions, I'd be polite, but firm. I would itemize the bill verbally, which was easy, since I always ordered the same burger and only one. Then he'd correct himself. But, then not give me all of my change back.
LOL. Eventually, I ended up asking another cashier about it, and she said he's the manager's son, and he was known to do this tactic. I stopped going, a good deterrent for me to avoid the plastic "food."
r/Thathappened
Will they spell "separate" correctly? Watch until 6:13 to find out!
Camera man had seizure at start of vid.
had some greaser try this on my back when i was working at a gas station/carwash. i hadn't heard of this scam at the time but i caught on right away what he was trying to do, i paid close attention and kept it all even. had to warn my boss about that guy.
I someone buys with with a 50 a pack of gum and they tell you they don't want so much change, tell them to go to a bank. Something a learned from gas station convenience stores
You in charge of your cash draw. Focus on your math of money
You can catch cashiers scamming too. If you see pennies stacked up by the drawer they are counting how much the drawer is over. It’s one thing at the end of the night to be short, but I would probably fire you if it’s over.
I would have told that man to take your change and closed my drawer. You wanna argue roll the tape back!
I need to learn this short change scam.
although I'm sure this Lowes clerk was in on this from the start. I'm fairly certain whether she was or not, she would have been at 2:02. EYES
Why do they have $100 to give back as change? That $100 is supposed to be put away because a customer gave it to them at some point. Only returns counter should have $100 bills to refund customers. Might wanna check up on this.
I've never heard of this chain of shops. I would be very wary if a customer was being chatty while I was getting out his change.
Second cashier jus like me with the speed fr 😭
I used to work in a store and one dude tried to pull this shit on me. There were actually two of them and one was egging the other on and putting some pressure on me. I told the dude to hold his money and let's count up. He didn't get me for $20 and he walked out with a smirk.
Question...
Is there anny clases that i can take of this? Do you have a loss prevention class or school
Just say NO. TO LATE!. Not a bank. If he didnt want change he shouldnt have given the 50
This is one reason why places don't accept big bills for small purchases.
Shops etc in UK won't take a 50. Can't even get out of ATM because of fraud.
My brain just exploded..
Why did the background showing (Lowes) sign/building behind you keep shaking/ Its freaking me out man. Stop it. (was it green screen?) Love your work dude. thanks. Your doing a great thing.
Nope Nope Nope I never had to go through this scam. In fact we cashiers saw a shit head doing this to a new cashier and stopped it. If the were any doubt, we would do a tray count, of course this would tick off the scammer and so it would reveal we were in the clear.
I work as a cashier at a market just like this for 8 years now, and I seen this scam before.