UNPROFESSIONAL CREW BEHAVIOUR ON VISTARA'S A321
ฝัง
- เผยแพร่เมื่อ 2 ธ.ค. 2022
- ▶︎ Get Surfshark VPN at Surfshark.deals/josh - Enter promo code JOSH for 83% off and 3 extra months for free!
▶︎ Support ME and become a PATRON to join my WhatsApp Group and many more perks: / joshcahill
This is a comprehensive Flight Review of Vistara Airlines.
Class: Business
Route: Delhi (DEL) to Mumbai (BOM)
Plane: Airbus A321-200
▶︎ Follow me on Instagram, Facebook, TikTok and Twitter!
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
/ gotravelyourway
▶︎ My Website: www.gotravelyourway.com
▶︎ Email Contact: gotravelyourway@gmail.com
#india #joshcahill #aviation
Follow me on instagram.com/gotravelyourway as I'm on my way to Airbus for the Air Greenland delivery flight ✈ - thanks!
Say hi to Katjia for us!
Off to Greenland in the middle of winter 🥶
Hi Josh can you do more videos with IndiGo. Their staff ratings is 4/5
Love your delivery flights reviews, especially one where you reviewed for the country airline where I come from and that is Uganda Airlines ☺️☺️
Sorry Josh , DH Flight or private proceeding to a Flight in Germany it is allowed to use a phone or IPad .
In some Country s it is mandatory for Crew to Make Emigration in Uniform so DH or private Travel and usinig private devices is allowed ! Also in USA so please stop such comments about Crew Of You do Not Know the rules ! Thank you
People have toxic exes, Josh has Vistara.
😂😂😂😂 facts🎉
HAHAHAHA. Thanks for making me laugh
😅😁😂😄🤣 gold!
😂😂😂😂😂😂😂
He needs views
Hi Josh!
Cabin crew in Australia here! We are allowed to use electronic devices while deadheading but are still expected to be professional and discreet on board. I think what made it look so bad in this instance is she was slouching and her attitude overall seemed very negative.
We can also deadhead in business attire if we choose to. We sometimes get upgraded but only if there’s spare seats. If we are regraded into business we get served last.
Same in the US
what is a deadhead?
@@abhinay4200 an off-duty crew member, probably heading back to base or to start a shift but on another route
Same in Spain.
Same with I think all Canadian Airlines. We often deadhead in uniform occupying a passenger seat, in business class if there is empty seats. We are allowed to use personal electronic devices while deadheading. But of course must remain very professional. The posture and general air of that crew member in your video was indeed very unprofessional i agree.
I'm a Cabin Crew member myself, if this was me at my airline, I would get terminated at the spot. We board last and aren't allowed to use the phone at all while deadheading, not to mention to dine next to a paying customer. We are asked to stay professional whenever we wear our uniform since we are still brand ambassadors, on and off duty. But looking at her attitude she doesn't really seem to care and suffers from a massive attitude... ruining it for everyone else!
In some Airlines Deadhead crew doesn’t wear the uniform but they have their ID
They wear business casual instead
How can this video be 1hour ago and your comment 1day ago does he put videos unlisted?
@@qwysjdbs9791 membership.
As a former Lufthansa flight attendant I totally agree.
And if we had to dine next to a passenger, the passenger was served first, and then I got my meal, wishing a kind 'bon apetit' to the customer. Alcoholic beverages were absolutely a no-go when in uniform, anywhere, even at the crew hotel.
But unfortunately, her attitude seems to be a global younger generation-problem, not only in India.
@@qwysjdbs9791 doesn't make sense 🤔
The chemistry between Josh and vistara airlines is just different 🤣
Relationship status: It's complicated
Views ke liye aur kuch nahi. India vloggers ne aaj tak vistara ko criticise nahi kiya par isko sab issues hote hai
It's normal in the workplace,here, people use, phones and do anything else 90% time other than what they been hired for.
@@dmop5071 Indian vloggers are can't do that like josh said he faced legal issues with Vistara and since he's a foreigner so it's not a big hurdle for him but for Indian vloggers it will become nightmare and cumbersome for just a few likes and views
Hi Josh! American Airlines crew member here.
At AA when deadheading and occupying any seats other than the jump seat we are allowed to use our electronic devices and/or headphones. And we certainly enjoy this freedom which until I heard coworkers from other airlines in your video just a second ago saying otherwise seemed to me the most normal thing in the world!
Needless to say that what we should look into is our posture. As deadheaders we are allowed to board at any time as long as the minimum crew is on board. so it’s frequent to be in a similar situation with revenue passengers still boarding. Never once I’ve see somebody laying halfway down with open legs or sitting down so inappropriately.
That’s the point that hasn’t yet been made here. The crew member could have be seated gratuitously upright and being at her/his/their cellphone and go utterly unnoticed.
Regards and keep up the good spirit!
Lorenzo
Josh and Vistara
A never ending love story 😂
With Vistara being dissolved, who will be the butt of our jokes?
@@joshualau4070 Oman Air i guess😭
@@abhijit1917
TunisAir.....
Still a better love story then twilight.
@@wasted-blaster. can't disagree
I'm crew for a US domestic carrier. As far as deadheading goes, crew do indeed travel in the cabin in uniform but they are still to be professional. Our crew can relax and be on their phones while sitting in the cabin as long as they are not jumpseat. Technically they are considered working crew but things are more relaxed for them as deadhead. I'm of course only speaking for my own carrier that I work for. Not sure what other US carriers rules are.
I’m a cabin crew working at one of airlines in Middle East. Wearing uniform during deadheading is a MUST, be it 1 hour or 16 hour flight. There’s no restriction for using mobile phone or other electronic devices. We’re completely free to use that.
Operating crew will treat us same like normal passengers. We also get the same meal. Sometimes we get business class seat too, it depends.
That’s nice
When you are travelling as deadhead crew, discretion is key. You act as low key as possible and make yourself almost invisible so people do not notice you are travelling as crew. We were taught even flying privately on crew rebate tickets, to act professionally and discrete. This lady was a quite frankly a disgrace!
I remember similar rules when I was working at SkyWest, but I think United eased up a bit since then for NRSA. Not sure about deadheaders though.....
Obviously the behaviour of deadhead crew was unprofessional but I think in this case I am not sure but its look like sometimes when Employers don't care about employees then employees also don't care about employers and the job as well and this things happen in all profession but I agree unprofessional behaviour is not acceptable but still before blaming that crew I would definitely get to know why that crew behaved unprofessionally .
Your poo pooo
Facts.
100% our guys remove epaulettes and any form of ID to try an minimise all travel.
Sorry but you are wrong she is flight attendent but she is not operating the flight at that time she is just travelling like passanger after finishing her sector.
On Iberia, the pilots sometimes go and take a seat in business class (long haul), no problem with me. But sometimes funny incidents, like the pilot reeks of cigarette smoke… pr you asked for a particular desert, told me they ran out, just to see a few minutes later the pilot eating it… as he was sitting next to me, I told him, damn your icecream is tasty, pitty they ran out, got one a minute later 😊
This is impudence and disdain for the passengers.🤨😵💫
What can you expect from Spanish people, they are racists
i’d report him as soon as we landed.
They smoke inside the plane, that too in Iberia? What bs?? Prove us with pics or it didn't happen.
Yes that is standard for crew rest. Pilots are worth quite a lot of money and their rest and comfort is absolutely vital. Delta uses 4D in first class as a crew/pilot rest
I’m a flight attendant with a major airline in the United States. When deadheading we are required to wear our uniform while deadheading, I normally just wear a jacket hiding my uniform and act normal. My airline doesn’t have any rules against being on phones while deadheading. But out of respect toward paying passengers I just act normal and respectful during boarding
Just to let you know that at IGI airport Delhi they don't allow photography or filming while on the tarmac for "security reasons". Referring to that ground crew incident, similar happened to me as well (not Vistara, it was Air India). I was forced to delete all the photos. And if you want to experience the worst of India, go for Spicejet.
Well if you come to the UAE you will be put behind bars for videos if a person you don't know is in it regardless of the location so be careful of what you complain
Spicejet is literally Indian Spirit Airlines lol
He doesn't hv cultural awareness being a guy from West 😂 they think they are the best,
And people like us are watching his video and promoting such acts by commenting, subscribing etc etc.
Due to military base
@@CrewoHere we are the best. Better than you in any matter 😌😂
Hey Josh i am cabin crew in the US and when we deadhead we are allowed to use our phone/earphones iPads whatever we want and in uniform. That’s common here in the states because we are usually deadheading around the states to work flights all over.
I am cabin crew on a major US carrier and we're allowed to use cell phone and browse if we're deadheading. It's absolutely normal. We're on duty and need to stay out of the way of the crew and the boarding passengers. If we're in uniform, it's also fine. In America, passengers are very courteous to us and sometimes engage in conversation. During boarding, we're expected to remain seated so we aren't confused with working crew. And, when we are working crew, we always tell deadheaders to just relax and enjoy their personal time. If a passenger mistakes us for working crew, we're trained to respond appropriately and professionally. Our responsibilities are defined by company policy and union contracts. We're not to work (that's the working crew's responsibility). But in any kind of unusual situation or emergency, we're trained to be of assistance to the working crew. This also applies to pilots, who, at our airline, deadhead in first class.
I am a crew member of the LH group and when we are "dead heading" in uniforms, we, of course are not allowed to behave unprofessional in any way, but this does NOT include the use of our mobile phones, as long as we use it discretely, ie no phone calls as long the fasten seat belt sign is on, like expected from the passengers.
Correct.
I remember it being the same in 2017/18 when I was part of LH Group as crew member :)
When I worked for TW and travelled on a free pass or heavily-discounted fare on another airline our rule-book clearly stated that we were "not to talk shop" if we were conversing with another passenger. We were expected to be freshly showered, clean shaven, and appropriately dressed. I always adhered to that rule.
Same here. I have to behave better on staff travel, than she did on deadhead. 😂
As a cabin crew myself there are rules when it comes to Deadheading.
1) Each airline is different, for example mine you can wear casual business clothes or uniform (I prefer Casual, sooo people dont look at you like helloooo i need help with my bag)
2) most of the airlines, do pay for Deadheading just like working a flight
3) the whole phone situation is more like a personal thing. Like me, I don’t use my phone while Deadheading PERIOD (I just thing is rude talking on the phone, on speaker, or facetime, while boarding and thats including actual revenue passengers, but thats my personal Opinion)
3) I normally tried to board last if I am Deadheading.
4) I don’t personally get bothered or cranky if someone ask me a simple question just like in which terminal we will arriving Buttt if your asking for drinks and snacks etc etc etc. i will nicely tell them Even if you see me in uniform doesn’t mean I am working the flight But i can let the working crew know about it.
5) keep up the good videos 🎉😂
I love how Josh gets himself fucked up everytime he travels with vistara
Josh and Vistara's never ending love story
Love story?!! More like, they love to hate each other😂😂😂
He boards vistara with a negative mindset, he is creating content, earning money out of all this
@@dssonline he is a paying passenger tho, if you are paying 20000 inr for a domestic flight, you expect nothing short of perfection.
@@mohit_panjwani 20000 would get you a business class seat in domestic
Several years back they arrested 13 Air India pilots in Hyderabad who arrived to work intoxicated. I saw it with my own eyes. So unless TATA replaces employees - it won't change. They also have the worst safety record - so it can only improve...good luck Tata
Tata will just get their money back and then they will leave air india i think.
Air India used to be under Government of India. So these guys had a free pass.
@@turkishairlines413 check tata track record ....it's thier home Airline
I have flown Vistara many a time and they have always been courteous and good. This behaviour of the ground as well as the deadheading Airhostess was a shocker to me. I hope TATA's take this seriously as they are strict about maintaining standards.
No.. its not courteous n good..
Tata can’t even take care of their automobile customers 😂
Tatas stopped caring I believe. They were the only hope but be it their IT services, automobile or airlines - they are losing quality and just because of the people it chooses to employ. They are still earning millions but guess the quality downfall has begun.
I find right-hand boarding rather strange, especially with the cargo pit so close. Loading/offloading gets a bit complicated with the catering truck in the way, now imagine having to load that with air stairs, busses, and passengers?
Plus I also think it is a security concern with passengers and baggage in such close proximity to each other.
It happens in domestic flights departing after arriving from an international flight. Here, the left side has international terminal aerobridge. There is no safety issue, only logistical issue to get the tasks done well in advance.
Hello! I'm an ex Jet Airways(India) and Qatar Airways(Qatar) crew. In Qatar, you cannot use your mobile when you are in your uniform. However, In India, because of on time performance(otp) the Indian airlines might ask the dead heading crew to take the last row seats and be seated there as they do not have enough space in the galley and the R1(Galley crew) might be extremely busy attending the captains, 12 business guests(with on ground services), closing, arming doors etcs.(I'm talking from my experience from Jet Airways) We could use our mobiles however we later got a notification to be discreet about it).
Also, the ground staff might have asked you about your filming as in 2016, because of safety reasons, filming outside the aircraft/taking pictures were prohibited. This rule was implied on everyone, passengers and crew members. For pictures, we had to take permission from the commander(PIC). This crew could sit in her uniform and use her mobile(if the company allows her to do so) however, her body language is giving extremely negative vibes and because of her actions, the company might face a bad reputation.
In todays modern world everyone has a smart phone, you can not stop people from filming if they wish to do so. India included.
@@bardo0007 It was a notification issued by the DGCA(Directorate General of Civil Aviation), India. I did not make it, they did! An Air India staff was sucked into the engine, people got injured as they were walking on the tarmac without ramp jackets..perhaps that's why rules were made?
@@bardo0007 Also, there are places were you are not allowed to take pictures/videos. Don't you follow those rules ?? I've been to countries where, internet does not let you upload content.
I guess you haven't watch the video or try to act like all this was cool. The way that ground staff scolded him I can bet that he wouldn't have done to any Indian passenger. He said you are not allowed to film because you are being sued wow I mean seriously is he the legal advisor of the company to threat someone like this that too a business class passenger...ohh you being the so called ex crew can you talk in such tone with any business class pax? No right? I guess you working vistara that's why trying to cover the things with those DGCA rules which have been violated every day when crew are making reels inside the aircraft and tons of passengers standing at the ramp taking photos....he specifically popped out from the crowd to shout at him? Will you be able to digest if you flying as a passenger in J class and someone theats like you that? Hahaha sweetheart you will eat him raw understood try some good excuses to cover up things...I don't know when this ex toxic jet airways attitude who can never take criticism from anyone god bless
@@Zenyah Maybe in some parts of the world, I travel mostly in Europe.
The fact this crew member sat in business class and did not stop using her phone and complain about you doing a vlog says all you need to know about this company….
Not a cabin crew, but as a passenger, it would be shocking to see the least a cabin crew sit and behave like that, even if they are deadheading. It's common sense.
Love how josh pronounces mumbai. It's almost sounds like Mumbay (combination of Mumbai and Bombay). I'd happily call it Mumbay 😉😁
Thats how u people pronounce Dubai. As doobay .so yep hindu
@@M3ganwillslay Mumbai is supposed to be pronounced pretty much exactly how it's written but Dubai, according to you, is not. How would someone know? By osmosis? And what has OP's religion got to do with this? So juvenile.
I like to call bomboy 😢😢😢
Wow it's the first time I see a plane boarding procedure from the right side door, so fascinating😄
Josh, I love your reviews and honest appraisals of the various worldwide air carriers. Since I am recently retired, my wife and I are planning to do plenty of traveling in the post-COVID world. My question to you is - since there are several airlines that take offense to vloggers who present verifiable critiques of their product, are you wary of the food they give you. It is well documented that even in high class restaurants, that the chef or wait staff add spit or foreign matter into food that is sent back to the kitchen. I personally would not eat anything on a 2-3 hour flight from an airline that has just been openly hostile to me, or who are aware of my job.
This is the most deadheaded crew member, you are right Josh she’s not professional crew member even though the airline company does not care about this behavior they aren’t gonna change whatsoever, Josh you are the helper of airlines like this even if they companies does not care but you are still helping the world if this is a good airline or not 😊❤
Great video, I was a A&P mechanic in the US and any maintenance center problems are a major concern.
In Charles de Gaulle, when boarding with assistance, you always board on the right, on some weird hydraulic lift vehicle. It is kinda weird, and also the first passengers boarding after from the left always look at us funny cause they don't understand how we're already in the plane 😂
The phone doesn’t offend me, its the seat being reclined and she in a slouch position
Hi Josh, Vistara Brand will be going away in March 2024 as it will be merging with Air India. Singapore Airlines has admitted that Vistara was an utter failure
Yeah I saw the news too, I think everyone agreed that Vistara was a huge flop.
Perhaps the only benefit was to gain some Indian routes on its network thats all.
"The check-in experience was disorganized, the staff was annoyed" 🙄
Josh, that's nothing surprising or something new. Indian airlines have the worse customer service off and onboard. Even before I started watching the video, I knew this was gonna be a hot mess
Not only airlines ..im in malaysia. And the indians are rude here ...while malays ,indonesian, even chinese are kind and aprochable ...
Don't you love when corporations are so scared of consumer reviews that they threaten legal action? Good on you for continuing to call them out on their antics and GREAT video once again :)
Much better than the previous experience Josh. I haven't flown with any Indian airline for several decades. I've heard that Tata is reviving Air India but if Singapore Airlines is powerless to make its half-owned Vistara run properly what chance has anyone got with Air India?
In India people are usually incompetent and they just want to get maximum work done by minimum number of employees at minimum possible salary without caring about working hours. Quality is not important. When a customer complains they act like they care. Corporate culture in India is this bad
That DH crewmember looked like she just gave off negative vibes. Her demeanor, and slouching didn't help either. I will say at least in the US it's pretty common for DH crewmembers to be seated in premuim cabins and they will use their phones and dine just like any other passenger, as they are not working crew.
Josh is like husband, getting scolding from wife vistara 😭😂😂😂😭
You gave credit where credit was due and called them out on inappropriate actions. Great job, Josh ! 💐
Hi Josh I was the only passenger on Malindo in business class and half way through the flight 4 cabin crew members sat and slepted in the business class.
I asked the senior flight attendant is this normal and suddenly the crew disappeared back into the galley
Let me say there was nomore service for the rest of the flight.
The crew had been sprung and were not happy
Oh the all mighty Malindo .im glad it got dissolved .worst airline in the entire world . Malaysian POS ..
Oh wow. So you don't like with the help using the same facilities as you?
@@jeffsteyn7174 they have crew rests. If they don’t, last rows in economy are blocked.
„The help“ ? Flight crew is there for safety reasons.
ITS AIR INDIA CULTURE ??
I was on this same flight a week back and there was a cabin crew deadheading beside my seat. The crew member was talking on the phone the entire time boarding was happening and when I asked her a simple question she looked at me with fury as if I had asked her for her property. I understand she wasn’t on duty but she just had to answer one simple question. Very disappointed!
Indians r like that,we all know it, don't we?Having a flight itself is such a big thing in our country......
Dont degrade India for one such thing, its just negligence of not reporting, just report it through the website or help center they will surely help you.
@@Highster_parish how abt the crew doesn’t do this at all? They should be ashamed of such a callous attitude.
@@MrDemononly yes they are such irresponsible for the negligence of feedback of org.
this Rahul foolish fellow was drunk and was sitting next a drunk person in a BAR so he is imagination was sitting in plane. and commenting.. Z class fellow don't you have comman sence talking rubbish
Well done Josh. Straight facts… was looking forward to resting them out from TRV -DEL but now nervous lol
As crew for a European major, I would absolutely NOT sit in uniform on my phone in a J seat during boarding whilst deadheading. Discretion is key. That being said, they're not so strict now about phones, so no one (from the airline) will say anything if you use your phone on break in the galley or hanging around the terminal waiting for your flight.
We mostly deadhead not in uniform, but when we do heave to wear uniform, it's clear that we have to be on "best behaviour", but using a phone is still not a major issue if you're discreet.
Each airline is different. With my airline, deadheading is positive space and you can upgrade priority over over employees seeking first class. And we can fly in our uniform. I think others and yourself are being abit high and mighty but when I’ve had the chance I choose to NOT where the uniform. But I wouldn’t get pissy with someone making a review. I’m fact, what a missed opportunity this crew had to engage you about the industry in person from her perspective.
Very good point. She could have been an excellent “Brand Ambassador”.
Josh and Vistara, a never ending love story 😂🥲
Kinda my Air India experience: crew was sitting on the floor, playing cards. When I asked for something to drink, it was “help yourself!”
Haha the look on the guy next to Josh at 12:40 He's surprised when Josh says nobody beats Vistara :D
He was like “what?!”
Ex-Qantas crew from 2008. If we deadhead there was 2 options.
1. Wear full uniform and uphold all standards, no drinking alcohol on the flight for this option.
2. Wear civvy clothes, no alcohol until after takeoff incase required to work last second and still, maintain professionalism.
We would get placed in the highest cabin class available i.e. first or business if available but would be expected to be served last etc. However working crew would provide full service and treat you as a passenger in order to maintain illusion of not being crew deadheading.
My husband, who just immigrated to the US from India, is laughing hysterically at this video😂. He said all these problems being mentioned aren’t an airline problem, it’s an India problem 😂
Haha true
Is your husband Indian?
@@sneha7435
Yep, just brought him over here this past June. He lived in a northern village & then Mumbai his whole life. We were married in Thane & honeymooned in Lonavala.
So what makes Indian not change their behavior even after staying abroad for ages ..
It's an airline problem. Nothing to do with being Indian. You don't see such crew in other Indian flights. I travel regularly to most parts of India and back to Oregon.
Thanks for another great video Josh. Shocking that Singapore Airlines with a 49% stake actually admits that the Vistara brand is damaged beyond repair. I wonder what the Tatas with a 51% ownership have to say about this? And now that Tata owns Air India as well, will we see Air India go the same way? All million Rupee questions with no clear answer. It is sad, since I have flown Vistara a few times and have generally had a good experience with them.
at least in India there is some sort of business mindset when it comes to running national assets. in Pakistan we have to deal with the govt. running PIA like an old boys' club and handing out all the senior roles to ex-military men. There should be some improvement in AI with Tata, our private airlines really put the national airline to shame. What do you think of these two being merged, smart or ill-advised?
If you think Air India will become worse than it was when it was with the government, I don't know what you're smoking.
@@lorddiegocosta3307Pakistan is as good as Somalia. Don't even mention it.
To answer your question from my perspective as a frequent, domestic & overseas traveler, about what I think about this deadheader. I think she should have definitely waited for the passengers to board first & took the least inconvenient seat that would not be disturbing paying customers, not just sitting their before everybody boards while she plays around in her phone with her feet up ready for a nap 💤 I mean WOW that is a combination of a lack of self awareness & it’s just extremely rude.
I am a barber and I own a barber shop in The U.S., Boston to be specific & if one of my barbers were just hanging out, relaxing in the barber chair or messing about on his/her phone, regardless if the barber was on the clock or not, it’s just not a good look because the customers don’t know who’s on the clock and who’s not, If customers were waiting for a haircut then I would have a major problem with that for sure.
In most of the flights of AI heading from BOM/DEL to COK, I have seen a lot of deadheading crew, some of them get business class seats and some the economy seat, In the most recent two business class flights there were 2 revenue pax and 6 crew but they did not wear uniform but had an id card of Air India, the service for the them was same as that of regular passengers
The crew you saw was probably heading to her next sector as a passenger on the airline. I believe she would have her next flight out of BLR and wasn’t operating that flight. So was a passenger on that particular flight
"HOWEVER I'M 100 PERCENT SURE THAT THE CREW SPAT ON TO MY FOOD" 🤣🤣🤣🤣🤣🤣 Nice Review Josh..!!
My understanding is that if you're deadheading then you're not in your uniform, but you're still working. So, you still have to abide by the rules of your airline.
I use to fly out of BOM late at night every 3 weeks (international). All airlines used the same lounges. They were alway crowded late at night. Morning was not too bad.
The video is great as usual but the title is a bit misleading considering that experience was on a previous trip
Not really… it was still an unreported incident/trip before this video
Go easy on the ground staff.
They don’t want to get in any trouble by the safety officers by allowing people to take videos inside and outside the plane.
There are no defined rules for how to act when passengers have a camera, recording everything, especially in India.
You need to do more travelling Vamos! In India you can film whatever you like as long as you are not stepping on anyone's feet. In some States, you can even film an open army barracks in rural areas.
@@atulnayak5715 I don’t think so.
I am from India myself and filming is not yet widely accepted everywhere.
I get looks from people even when I try to film at Delhi metro premises.
@@vamos419 Are you really Indian or are you a foreigner? There are many foreigners living in India that ignore basic rules!
I’m a cabin crew for Emirates, when we deadhead we board first, change to a smart casual attire and blend in with the passengers. Why won’t other airlines do the same?
Josh ...you gotta see the lounge at domestic T2 terminal. It's even smaller than a roadside canteen
In a situation like this it is not a company problem it is a cultural problem.
well said Culture values belief etc are important features But when we have an airline operation getting different types of customers of different hues and colors it is better to do SOP likle ATC so it will be directed to customer satisfaction and very good service Can be done just put them in a reorientation program again as we dont lose human capital
@@venkateshsubramaniam7631 i understand where you guys are coming from. But i dont know... whenever i read comments this (i dont mean it negative, honestly) it reminds me of the chicken and egg question of what comes first, in a broad way.
What i mean with this is this: We are very quick to demand what you just demanded. But why cant we do it opposite? If i go into another country i can adapt to their way of thinking.
If a cabin crew member would sit next to me and eat i wouldnt care for 1 moment. Why should i? I wouldt try and start to get in a conversation maybe and learn to know more about the person. On a boring flight, what can be better than meeting someone from another culture and get in a good conversation.
Im German and lived in Thailand for a decade, not once i would expect anyone of the Thais to adapt to me. But i gladly adapt to them.
I see it opposite, seeing this would make my heart warmer for a minute because its a sign that there are still humans out there. Not only robots and ego ppl. Not sure, somehow its still a sign that ppl have it too good if one worries about this that much.
Maybe we should be happy to be able to fly. But i get it, this way of thinking is out.
PS: Maybe the worst thing about 2022 is that with this thinking im called a rightist, because everything i just said and gladly to without thinking twice, i expect the "visitors" in our country the same and adapt to us, not opposite.
Bad times....everything is just shifted to 180 deg and noone sees how crazy the world has become.
Ehhhh idk man, I found the people at NYC very rude. Ain't all that helpful.
Thanks for your always interesting videos. If I was only to compare the cabin lay out nand catering provided in this video to Brazilian equivalents, I would definitively be very jealous. Apart from high fares, you would quick realize that the domestic airlines are ripping-off their high-paying customers, with very little to offer to justify the premium class status. As for the VIP lounges, they are all overcrowded, basically open to any credit card holder (and family) and are basically non-existent in the domestic terminals.
Thank you for a great video Josh, hope you are well, much love, take care, stay safe xx UK 🇬🇧
It’s really nice to see some good honest consumer advocacy. So many companies and their employees think it’s acceptable to abuse the customer.
Surprised as to how Tata group remained a spectator in its downfall and more surprising at world class Singapore Airlines being mute at the downfall
At my airline we’re not allowed to sit in the business class cabin while in uniform at all. When it comes to Deadheadjng, we usually board first and sit in the last row, or as close to the back as possible. Phone usage/personal device entertainment is allowed so long as it is kept professional and respectful, and depending on our next assignment we can deadhead out of uniform. But even while deadheading out of uniform we’re still not allowed in business class.
I don't get why an off-duty crew member can't just relax though. Dealing with customers is pretty exhausting to start with - and as much as I hate to admit this about our country, India has some of the most poorly behaved flyers in the world. Add to that an overworking and crude employer (based on what you've heard from their messages) - I think there's absolutely nothing wrong in a crew member trying to hold on to their sanity by just relaxing and looking at their phone - I'm guessing in a deliberate attempt to not be bothered by passengers in the couple of off-duty hours they have before their next flight.
Josh nd Vistara r made for each other😂
Never ending love story.
Appreciate the effort ur putting to expose them if people like u don't call out them they will not improve.
Rn Tata is looking at merging AI with Vistara and AI has already hired a branding consultant who also worked in rebranding American Airlines to work upon the rebranding strategy. As they want the 30% market share faster, they are merging the airlines. The Tatas seem to fully understand the problems and are trying to fix it. Campbell Wilson is very particular about returning back the AI legacy just as it was in the past. I am optimistic about the merger. Only time will tell what happens.
While I’ll agree with your reaction to boneheaded crew, I’ve reservations on your take on the lounge issue. Despite being CV Platinum member, I’ve faced this issue on multiple occasions. India,being land of a billion+ people, and rising disposable income, credit cards with free lounge access issuance on the rise n airlines having pathetic food choices, this crowd is understandable. In fact flying on Thai airway BOM-BKK in business class, There was no lunge access in Mumbai. I had to wait out the 3 hours in terminal as The Priority Pass was not on me.
That male neighbour looks like a staff member keeping an eye on Josh. And trying to milk his smartphone by Bluetooth.
I would say give her a break. She is just not working but traveling just like you. So I don't see any issue with this at all. She is not on duty. Perhaps non active workers shouldn't wear full uniform to avoid confusion for passengers is all I can say.
Hi Josh- another really good report from you. I have a few reactions- first of all, the fact that mental health issues are not taken seriously and are "laughed at" comes as no surprise. Mental health problems are still often ignored and the stigma is still there. In a positive note, I was impressed to see that the safety video was simultaneously interpreted into sign language for the deaf. I don't believe I've ever seen that before in any airline. Your seat mate seemed unimpressed that he was co-starring in your video! Thanks again for a great review.
They used to do it in old Singapore airlines and some Thai airways videos
Mental health is very serious
Balancing act between real mental health vs “I just want to take a day off”
Its sad that indians don’t do things right an don’t want their bs being called out
Amazing video as always Josh and I am happy that you are telling people the facts and truth about the airline which is completely not known by people 😄
Wrong. Every airline is different. In the US most airlines we can be on our phones and tablets while deadheading. We are usually in uniform but don’t necessarily have to be. We are generally allowed to board early, prior to other passengers. I wouldn’t want a camera on me either. That’s annoying and disrespectful to those who don’t want to be on camera. I guess her posture could have been better though. Do you want her to just stare into the void during boarding and the entire flight?
At my airline here in the US we are allowed to board the aircraft first prior to pax boarding. We have the option to wear our uniform or not. But also we are free to use the deadhead to watch movies or use our phone etc. You are just a normal pax here.
Hey josh, I’m a cabin crew from biman bangladesh airlines, in my airline if you’re deadheading you cant be in uniform and you’re ID card cant be visible and only chief purser/CIC is allowed to sit in business class. If she was in my airline, she’d have been fired the next day or so. Also pax gets priority regarding choosing the meal and getting served first, we the crew either have to eat later on or have the next available choice offered.
Honestly my experience with Biman Bangladesh has been worse, aircraft being not clean and cabin crew busy chit chatting and not really caring about passengers, have not had any such issues with Vistara during my travels.
You are the best airline critic
Interesting flight experience.
Great video once again.
Keep it up.
I flew on Vistara from Pune to Bangalore and it was pretty decent
What a scary feeling having some guy running after you and harassing you about a video. Why does it take your video to wake up an airline? You truly are a brave man to fly with them. Thank you from those of us who have experienced this type of behavior. Your platform for showing this decline in an airline was successful. Keep up the good fight and be safe.
This isn't bad as much u r exaggerating
@@bhavyajain2427 how much are they paying you 🙄
@@bhavyajain2427u saw the video right, trying to take down videos and asking him why are you taking video?
Hi Josh,
Would be interested to get your evaluation of new domestic delta flights as the airlines adds new flight crews to keep up with demand.
Hi! I’m crew and have dead headed many times. As I’m still in uniform we are required to greet passengers and encouraged assist the crew for small tasks (out of kindness). With this, once the doors are shut and we’re in the sky, so long as we remove our tie, or scarf, we are aloud to use our devices, but require to be at the back of the plane. However, during boarding this would get you dismissed from the airline as quite simply, it doesn’t look good. But you’ve got to remember, you’re not operating crew on that leg, so you are technically not required to do any duties.
@josh Cahill, I do watch a lot o your videos, My Mom worked for Gulf Air for over 2 decades, hence my passion for Aircrafts, am blessed with a Job that requires a lot of travel hence, have flown a many, many times with Asian, European and African carriers.
Just last month I flew for the first time on IndiGo and boy was that a trip (Dxb-Bom-Goa), as I walked towards my Gate, there were 4 IndiGo Cabin Crew walking in front of me, each carrying a KFC Bag, found it a bit strange at first, but later to my Surprise they all 4 were Deadhead Crew, now here is where all the flags went off...
- 2 were seated right in front of me, 2 on the other side of the aisle, One of the On duty Crew poked fun at them for carrying KFC onboard, to that all 4 crew replied, "Yuck, We never eat the Airline food onboard", "We rather stay hungry", strangely the on duty Crew also replies the same "Yeah, me too i would never eat the crap that is served onboard"
... Wow and this conversation is right In front of us Passengers,
- Apparently the 2 Deadhead Crew in front of me, were not even on the right seats, but decided to sit together as they wanted company, till the actual Passengers arrived, they even had the audacity, to ask them to exchange seats, which the older couple denied
- the somehow landed up all seating on 1 side, was not sure f they managed to swap seats with other fellow passengers, and boy were they loud on the whole flight, discussing and poking fun and gossiping on other fellow crew.
- When the Crew came to ask what you want to Drink, i asked if they had coffee, she said yes, charged me the money as it was a Budget flight where you pay for any meal or beverages onboard. the crew never asks what coffee you want, instead pulls out a 3-in-1 sachet and puts it in hot water, i told her Ma'am i want Coffee without Sugar, that was the trigger, she went from being a snob to a full blown "Karen" raising her voice saying we do not have coffee without Sugar, you have this, as i had already paid for it, i politely told her thanks and returned the coffee, she leaves her cart in the middle of the aisle and comes back 5 minutes later with Black Coffee, did i drink the coffee - Of course NOT
- As for the Flight, it was with a Transit, so your checked in your onward Flight and given a Boarding pass, i do understand due to Custom clearing you need to collect your baggage, but when your back for your 2nd flight since you already have a boarding pass, they should at least have a special counter for baggage drop with boarding pass holders, but when asked the crew got confrontational and i had to stand in the General Queue for over an hour just to drop the baggage again!
Honestly appreciate josh video but my experience of travelling with vistas twice a month since they have started operating never ever has been bad.
Alltough the first option is allways indigo due to there punchtual behaviour but still vistara we hve no issues and love it.
I'm a retired AA Int'l FA... NO WAY would we be permitted to behave in such a manner, plus, this is the person's upbringing, as no way ANY type of *service* person would behave in this manner... especially slouched, in that tacky PPE attire, in plain view during boarding, on a phone!
You're right! They're are Highly Highly unprofessional, I have experienced the same, Vistara doesn't have a servitude trait especially being in the service field. They got to be trained to bring down their arrogance, am sure even a queen is not as prideful as their cabin crew is. I've not experienced this with the other flight cabin crew. They're are dignified, humble and professional and most importantly, approachable.
Thanks for the eye opener Josh! Was thinking of booking Vistara from Dhaka to Frankfurt. Definitely not gonna do that now lol.
Yes,you please book your seat on world’s only seven star airlines- Biman Bangladesh!!! 😂😂😂 They make you feel travel back in time every fuckin time!!! 😂
I think you should experience it yourself and then take a decision for or against
@@sudiptomukherji1100 Aww 🥺 Saw you butthurt indians coming at me from a mile away lol.
@@alpanapaul8210 I've traveled in Vistara business class once to Delhi. I didn't feel it to be a bang for my buck so I'd rather not risk it on a long haul flight. Besides, I've booked Turkish airlines already. Thanks for your input tho 🤝
@@kaziaymanahshan202 yes, since 1971 dude. What else could a country do when they see their neighbourhood is getting slaughtered by their own brothers, eh!!😉
Hi Josh! Crew member here in one of middle east carriers. Deadheading in our company is really common for us even in daily basis. We are allowed to use our phone or other electronic devices while deadhead and with a full uniform. Our allocated seats are normally in economy it is rare to be in business unless it’s an empty flights. We will receive the same service meal like other guests on board. The only thing I would like to highlight is probably the attitude/behavior. Deadheading is still part of duty, even though we’re allowed to be relax doesn’t mean that we’re acting unprofessionally.
Different levels of standards !!
I’m thrilled you learnt how to say Mumbai properly 👏🏼❤
Here in USA when deadheading most of the airlines will not let you sit in business class or first class, you have to sit in economy. We are usually allowed to be in our phones but still act professional and courteous. Most of us put a jacket or something to cover our uniforms while passengers are boarding so they dont see we are crew. Unfortunately there are many cabin crew in all the airlines here that behave like that :(
Question: is merging with Air India really the solution to all this airlines problem or is it just a band aid solution? This in my opinion seems like they just want to hide in another corporate entity's name. Correct me if I'm wrong but it seems like it will still be under the same management but with a different branding, so how will that do Vistara any good if right now they can't learn and correct all the complaints being thrown at the airline, staff and management right now? Just my two cents
The fate of both air india and vistara depends on how tata operates . If tata decides to change things , they will change ,if not its just band aid . I beleive tata can take it in the right direction and they have been trying to lately.
As Air India is the dominant entity. Vistar’s bad product and service should be overshadowed by Air India!
The key word however is, “SHOULD”.
@@michaelreid8857 unless Tata shows genuine interest in rectifying their existing issues, there's a possibility of having a spillover with the Air India brand if acquisitions to push through
@@aartityagi8348 Tata customer service is very bad like their service centers , I knew its 3rd party but company has responsibility to train them properly
It is not called Harassment, he didn’t know English fluently, and used the Hindi accent to talk to you, so it’s just fast conversations
for your kind information igi airport is very serious matter while boarding or tarmac not allowed any such kind of photography due to security reasons .
Once travelling on a night flight in Upper Class with Virgin Atlantic 2 of the cabin crew had a few hours sleep on the Upper Class flatbeds during the night. They weren’t dead heading they were working crew members. I’m all for the crew taking a rest but I found this a bit strange. Only saw it once.
VISTARA is 20th of World Best Air Lines according to the CNN Travel.. Our Sri Lankan Air Lines is not in the List..Funny..😃
People are more friendly in Sri Lanka
I’ve heard from my Sri Lankan friends that SLA is a fantastic airline. They frequently travel from LHR to CMB. Wish you best to luck for future. 👍🏻🙏🏻
I work for a North American Carrier, and we have strict rules on how to behave and present ourselves while in uniform and deadheading. However we can take advantage of the same comforts as passengers, with the exception of consuming alcohol, and we have to follow the same safety requirements as well. I prefer to deadhead in plain clothes,however, most of the time I don't have a choice. Being in uniform, I am very self conscious so I sit down, stay quiet, and put on the noise canceling headset and go to sleep. Just remember the rules may be different for each carrier and how a deadhead crewmember is the one that is responsible for their actions not, the carrier. You don't behave and follow standards then you're terminated.
you have a membership💀💀
@@stephenjacobs5640 , I don't understand your comment?
@@kurtgunter-helton4884 ur paying vir this youtube account’s membership… and youtube is telling everyone that reads your comment😂
@@kurtgunter-helton4884 you’ve been a member for a year and 3 months
@stephenjacobs5640 , I still don't understand. Yes I do have membership to Josh's TH-cam. Should it not show my membership to other? I'm confused what your telling me?
lol the guy yelling at you for filming was too funny
Im already very excited to see your next Akasa Air trip!