Hi Josh! Cabin crew in Australia here! We are allowed to use electronic devices while deadheading but are still expected to be professional and discreet on board. I think what made it look so bad in this instance is she was slouching and her attitude overall seemed very negative. We can also deadhead in business attire if we choose to. We sometimes get upgraded but only if there’s spare seats. If we are regraded into business we get served last.
Same with I think all Canadian Airlines. We often deadhead in uniform occupying a passenger seat, in business class if there is empty seats. We are allowed to use personal electronic devices while deadheading. But of course must remain very professional. The posture and general air of that crew member in your video was indeed very unprofessional i agree.
I'm a Cabin Crew member myself, if this was me at my airline, I would get terminated at the spot. We board last and aren't allowed to use the phone at all while deadheading, not to mention to dine next to a paying customer. We are asked to stay professional whenever we wear our uniform since we are still brand ambassadors, on and off duty. But looking at her attitude she doesn't really seem to care and suffers from a massive attitude... ruining it for everyone else!
As a former Lufthansa flight attendant I totally agree. And if we had to dine next to a passenger, the passenger was served first, and then I got my meal, wishing a kind 'bon apetit' to the customer. Alcoholic beverages were absolutely a no-go when in uniform, anywhere, even at the crew hotel. But unfortunately, her attitude seems to be a global younger generation-problem, not only in India.
I'm crew for a US domestic carrier. As far as deadheading goes, crew do indeed travel in the cabin in uniform but they are still to be professional. Our crew can relax and be on their phones while sitting in the cabin as long as they are not jumpseat. Technically they are considered working crew but things are more relaxed for them as deadhead. I'm of course only speaking for my own carrier that I work for. Not sure what other US carriers rules are.
Hi Josh! American Airlines crew member here. At AA when deadheading and occupying any seats other than the jump seat we are allowed to use our electronic devices and/or headphones. And we certainly enjoy this freedom which until I heard coworkers from other airlines in your video just a second ago saying otherwise seemed to me the most normal thing in the world! Needless to say that what we should look into is our posture. As deadheaders we are allowed to board at any time as long as the minimum crew is on board. so it’s frequent to be in a similar situation with revenue passengers still boarding. Never once I’ve see somebody laying halfway down with open legs or sitting down so inappropriately. That’s the point that hasn’t yet been made here. The crew member could have be seated gratuitously upright and being at her/his/their cellphone and go utterly unnoticed. Regards and keep up the good spirit! Lorenzo
@@sagarjuneja6158 is it? Or do you not have any idea what clickbait means? Because that crew member in her uniform in the seats…is a very unprofessional crew member.
@@dmop5071 Indian vloggers are can't do that like josh said he faced legal issues with Vistara and since he's a foreigner so it's not a big hurdle for him but for Indian vloggers it will become nightmare and cumbersome for just a few likes and views
Hey Josh i am cabin crew in the US and when we deadhead we are allowed to use our phone/earphones iPads whatever we want and in uniform. That’s common here in the states because we are usually deadheading around the states to work flights all over.
I’m a cabin crew working at one of airlines in Middle East. Wearing uniform during deadheading is a MUST, be it 1 hour or 16 hour flight. There’s no restriction for using mobile phone or other electronic devices. We’re completely free to use that. Operating crew will treat us same like normal passengers. We also get the same meal. Sometimes we get business class seat too, it depends.
On Iberia, the pilots sometimes go and take a seat in business class (long haul), no problem with me. But sometimes funny incidents, like the pilot reeks of cigarette smoke… pr you asked for a particular desert, told me they ran out, just to see a few minutes later the pilot eating it… as he was sitting next to me, I told him, damn your icecream is tasty, pitty they ran out, got one a minute later 😊
Yes that is standard for crew rest. Pilots are worth quite a lot of money and their rest and comfort is absolutely vital. Delta uses 4D in first class as a crew/pilot rest
I’m a flight attendant with a major airline in the United States. When deadheading we are required to wear our uniform while deadheading, I normally just wear a jacket hiding my uniform and act normal. My airline doesn’t have any rules against being on phones while deadheading. But out of respect toward paying passengers I just act normal and respectful during boarding
When you are travelling as deadhead crew, discretion is key. You act as low key as possible and make yourself almost invisible so people do not notice you are travelling as crew. We were taught even flying privately on crew rebate tickets, to act professionally and discrete. This lady was a quite frankly a disgrace!
Obviously the behaviour of deadhead crew was unprofessional but I think in this case I am not sure but its look like sometimes when Employers don't care about employees then employees also don't care about employers and the job as well and this things happen in all profession but I agree unprofessional behaviour is not acceptable but still before blaming that crew I would definitely get to know why that crew behaved unprofessionally .
When I worked for TW and travelled on a free pass or heavily-discounted fare on another airline our rule-book clearly stated that we were "not to talk shop" if we were conversing with another passenger. We were expected to be freshly showered, clean shaven, and appropriately dressed. I always adhered to that rule.
Just to let you know that at IGI airport Delhi they don't allow photography or filming while on the tarmac for "security reasons". Referring to that ground crew incident, similar happened to me as well (not Vistara, it was Air India). I was forced to delete all the photos. And if you want to experience the worst of India, go for Spicejet.
Well if you come to the UAE you will be put behind bars for videos if a person you don't know is in it regardless of the location so be careful of what you complain
He doesn't hv cultural awareness being a guy from West 😂 they think they are the best, And people like us are watching his video and promoting such acts by commenting, subscribing etc etc.
I am a crew member of the LH group and when we are "dead heading" in uniforms, we, of course are not allowed to behave unprofessional in any way, but this does NOT include the use of our mobile phones, as long as we use it discretely, ie no phone calls as long the fasten seat belt sign is on, like expected from the passengers.
I find right-hand boarding rather strange, especially with the cargo pit so close. Loading/offloading gets a bit complicated with the catering truck in the way, now imagine having to load that with air stairs, busses, and passengers? Plus I also think it is a security concern with passengers and baggage in such close proximity to each other.
It happens in domestic flights departing after arriving from an international flight. Here, the left side has international terminal aerobridge. There is no safety issue, only logistical issue to get the tasks done well in advance.
As a cabin crew myself there are rules when it comes to Deadheading. 1) Each airline is different, for example mine you can wear casual business clothes or uniform (I prefer Casual, sooo people dont look at you like helloooo i need help with my bag) 2) most of the airlines, do pay for Deadheading just like working a flight 3) the whole phone situation is more like a personal thing. Like me, I don’t use my phone while Deadheading PERIOD (I just thing is rude talking on the phone, on speaker, or facetime, while boarding and thats including actual revenue passengers, but thats my personal Opinion) 3) I normally tried to board last if I am Deadheading. 4) I don’t personally get bothered or cranky if someone ask me a simple question just like in which terminal we will arriving Buttt if your asking for drinks and snacks etc etc etc. i will nicely tell them Even if you see me in uniform doesn’t mean I am working the flight But i can let the working crew know about it. 5) keep up the good videos 🎉😂
I am cabin crew on a major US carrier and we're allowed to use cell phone and browse if we're deadheading. It's absolutely normal. We're on duty and need to stay out of the way of the crew and the boarding passengers. If we're in uniform, it's also fine. In America, passengers are very courteous to us and sometimes engage in conversation. During boarding, we're expected to remain seated so we aren't confused with working crew. And, when we are working crew, we always tell deadheaders to just relax and enjoy their personal time. If a passenger mistakes us for working crew, we're trained to respond appropriately and professionally. Our responsibilities are defined by company policy and union contracts. We're not to work (that's the working crew's responsibility). But in any kind of unusual situation or emergency, we're trained to be of assistance to the working crew. This also applies to pilots, who, at our airline, deadhead in first class.
Several years back they arrested 13 Air India pilots in Hyderabad who arrived to work intoxicated. I saw it with my own eyes. So unless TATA replaces employees - it won't change. They also have the worst safety record - so it can only improve...good luck Tata
I have flown Vistara many a time and they have always been courteous and good. This behaviour of the ground as well as the deadheading Airhostess was a shocker to me. I hope TATA's take this seriously as they are strict about maintaining standards.
Tatas stopped caring I believe. They were the only hope but be it their IT services, automobile or airlines - they are losing quality and just because of the people it chooses to employ. They are still earning millions but guess the quality downfall has begun.
Hello! I'm an ex Jet Airways(India) and Qatar Airways(Qatar) crew. In Qatar, you cannot use your mobile when you are in your uniform. However, In India, because of on time performance(otp) the Indian airlines might ask the dead heading crew to take the last row seats and be seated there as they do not have enough space in the galley and the R1(Galley crew) might be extremely busy attending the captains, 12 business guests(with on ground services), closing, arming doors etcs.(I'm talking from my experience from Jet Airways) We could use our mobiles however we later got a notification to be discreet about it). Also, the ground staff might have asked you about your filming as in 2016, because of safety reasons, filming outside the aircraft/taking pictures were prohibited. This rule was implied on everyone, passengers and crew members. For pictures, we had to take permission from the commander(PIC). This crew could sit in her uniform and use her mobile(if the company allows her to do so) however, her body language is giving extremely negative vibes and because of her actions, the company might face a bad reputation.
@@bardo0007 It was a notification issued by the DGCA(Directorate General of Civil Aviation), India. I did not make it, they did! An Air India staff was sucked into the engine, people got injured as they were walking on the tarmac without ramp jackets..perhaps that's why rules were made?
@@bardo0007 Also, there are places were you are not allowed to take pictures/videos. Don't you follow those rules ?? I've been to countries where, internet does not let you upload content.
I guess you haven't watch the video or try to act like all this was cool. The way that ground staff scolded him I can bet that he wouldn't have done to any Indian passenger. He said you are not allowed to film because you are being sued wow I mean seriously is he the legal advisor of the company to threat someone like this that too a business class passenger...ohh you being the so called ex crew can you talk in such tone with any business class pax? No right? I guess you working vistara that's why trying to cover the things with those DGCA rules which have been violated every day when crew are making reels inside the aircraft and tons of passengers standing at the ramp taking photos....he specifically popped out from the crowd to shout at him? Will you be able to digest if you flying as a passenger in J class and someone theats like you that? Hahaha sweetheart you will eat him raw understood try some good excuses to cover up things...I don't know when this ex toxic jet airways attitude who can never take criticism from anyone god bless
@@M3ganwillslay Mumbai is supposed to be pronounced pretty much exactly how it's written but Dubai, according to you, is not. How would someone know? By osmosis? And what has OP's religion got to do with this? So juvenile.
I know I’m watching this a year after your comment, but I’m glad you heard that and said something. I caught that and then thought have I been saying this wrong all this time? As an American we aren’t always right with our pronunciation. I’m relieved I’ve been saying it correctly!
This is the most deadheaded crew member, you are right Josh she’s not professional crew member even though the airline company does not care about this behavior they aren’t gonna change whatsoever, Josh you are the helper of airlines like this even if they companies does not care but you are still helping the world if this is a good airline or not 😊❤
My understanding is that if you're deadheading then you're not in your uniform, but you're still working. So, you still have to abide by the rules of your airline.
Josh, I love your reviews and honest appraisals of the various worldwide air carriers. Since I am recently retired, my wife and I are planning to do plenty of traveling in the post-COVID world. My question to you is - since there are several airlines that take offense to vloggers who present verifiable critiques of their product, are you wary of the food they give you. It is well documented that even in high class restaurants, that the chef or wait staff add spit or foreign matter into food that is sent back to the kitchen. I personally would not eat anything on a 2-3 hour flight from an airline that has just been openly hostile to me, or who are aware of my job.
As crew for a European major, I would absolutely NOT sit in uniform on my phone in a J seat during boarding whilst deadheading. Discretion is key. That being said, they're not so strict now about phones, so no one (from the airline) will say anything if you use your phone on break in the galley or hanging around the terminal waiting for your flight. We mostly deadhead not in uniform, but when we do heave to wear uniform, it's clear that we have to be on "best behaviour", but using a phone is still not a major issue if you're discreet.
Much better than the previous experience Josh. I haven't flown with any Indian airline for several decades. I've heard that Tata is reviving Air India but if Singapore Airlines is powerless to make its half-owned Vistara run properly what chance has anyone got with Air India?
In India people are usually incompetent and they just want to get maximum work done by minimum number of employees at minimum possible salary without caring about working hours. Quality is not important. When a customer complains they act like they care. Corporate culture in India is this bad
Don't you love when corporations are so scared of consumer reviews that they threaten legal action? Good on you for continuing to call them out on their antics and GREAT video once again :)
You're right! They're are Highly Highly unprofessional, I have experienced the same, Vistara doesn't have a servitude trait especially being in the service field. They got to be trained to bring down their arrogance, am sure even a queen is not as prideful as their cabin crew is. I've not experienced this with the other flight cabin crew. They're are dignified, humble and professional and most importantly, approachable.
Hi Josh I was the only passenger on Malindo in business class and half way through the flight 4 cabin crew members sat and slepted in the business class. I asked the senior flight attendant is this normal and suddenly the crew disappeared back into the galley Let me say there was nomore service for the rest of the flight. The crew had been sprung and were not happy
I work for a North American Carrier, and we have strict rules on how to behave and present ourselves while in uniform and deadheading. However we can take advantage of the same comforts as passengers, with the exception of consuming alcohol, and we have to follow the same safety requirements as well. I prefer to deadhead in plain clothes,however, most of the time I don't have a choice. Being in uniform, I am very self conscious so I sit down, stay quiet, and put on the noise canceling headset and go to sleep. Just remember the rules may be different for each carrier and how a deadhead crewmember is the one that is responsible for their actions not, the carrier. You don't behave and follow standards then you're terminated.
@stephenjacobs5640 , I still don't understand. Yes I do have membership to Josh's TH-cam. Should it not show my membership to other? I'm confused what your telling me?
Hi Josh, Vistara Brand will be going away in March 2024 as it will be merging with Air India. Singapore Airlines has admitted that Vistara was an utter failure
I was on this same flight a week back and there was a cabin crew deadheading beside my seat. The crew member was talking on the phone the entire time boarding was happening and when I asked her a simple question she looked at me with fury as if I had asked her for her property. I understand she wasn’t on duty but she just had to answer one simple question. Very disappointed!
Dont degrade India for one such thing, its just negligence of not reporting, just report it through the website or help center they will surely help you.
this Rahul foolish fellow was drunk and was sitting next a drunk person in a BAR so he is imagination was sitting in plane. and commenting.. Z class fellow don't you have comman sence talking rubbish
I’m a cabin crew for Emirates, when we deadhead we board first, change to a smart casual attire and blend in with the passengers. Why won’t other airlines do the same?
The crew you saw was probably heading to her next sector as a passenger on the airline. I believe she would have her next flight out of BLR and wasn’t operating that flight. So was a passenger on that particular flight
@1:47 It’s like this in my country. People of that ethnicity refuse to wait in a queue. They also cause many car accidents on account of their unwillingness to be be patient.
Hi! I’m crew and have dead headed many times. As I’m still in uniform we are required to greet passengers and encouraged assist the crew for small tasks (out of kindness). With this, once the doors are shut and we’re in the sky, so long as we remove our tie, or scarf, we are aloud to use our devices, but require to be at the back of the plane. However, during boarding this would get you dismissed from the airline as quite simply, it doesn’t look good. But you’ve got to remember, you’re not operating crew on that leg, so you are technically not required to do any duties.
Not a cabin crew, but as a passenger, it would be shocking to see the least a cabin crew sit and behave like that, even if they are deadheading. It's common sense.
To answer your question from my perspective as a frequent, domestic & overseas traveler, about what I think about this deadheader. I think she should have definitely waited for the passengers to board first & took the least inconvenient seat that would not be disturbing paying customers, not just sitting their before everybody boards while she plays around in her phone with her feet up ready for a nap 💤 I mean WOW that is a combination of a lack of self awareness & it’s just extremely rude. I am a barber and I own a barber shop in The U.S., Boston to be specific & if one of my barbers were just hanging out, relaxing in the barber chair or messing about on his/her phone, regardless if the barber was on the clock or not, it’s just not a good look because the customers don’t know who’s on the clock and who’s not, If customers were waiting for a haircut then I would have a major problem with that for sure.
Hi Josh- another really good report from you. I have a few reactions- first of all, the fact that mental health issues are not taken seriously and are "laughed at" comes as no surprise. Mental health problems are still often ignored and the stigma is still there. In a positive note, I was impressed to see that the safety video was simultaneously interpreted into sign language for the deaf. I don't believe I've ever seen that before in any airline. Your seat mate seemed unimpressed that he was co-starring in your video! Thanks again for a great review.
In Charles de Gaulle, when boarding with assistance, you always board on the right, on some weird hydraulic lift vehicle. It is kinda weird, and also the first passengers boarding after from the left always look at us funny cause they don't understand how we're already in the plane 😂
Josh nd Vistara r made for each other😂 Never ending love story. Appreciate the effort ur putting to expose them if people like u don't call out them they will not improve.
Hii man.. big fan of your videos. I am Cabin crew for Sri Lankan Airlines. On the subject of deadheading , we never use BC seats, we are allocated EY seats and what ever seat we are allocated, we are not allowed to be on our Phones while passengers bord. Also we change our cloths or wear something casual over our uniform so that we don’t look like crew. N most important thing here is the attitude. Weather ur dead heading or operating, the passenger pay our salaries, so respect to the passengers is something that needs to comes from the heart. In this case, she dose not seem to care about anything. Even if you have SOP in place ppl like this will always be the same at the same time it also might be because the stressful work conditions. At least thats my thoughts on this .
At my airline we’re not allowed to sit in the business class cabin while in uniform at all. When it comes to Deadheadjng, we usually board first and sit in the last row, or as close to the back as possible. Phone usage/personal device entertainment is allowed so long as it is kept professional and respectful, and depending on our next assignment we can deadhead out of uniform. But even while deadheading out of uniform we’re still not allowed in business class.
Thanks for another great video Josh. Shocking that Singapore Airlines with a 49% stake actually admits that the Vistara brand is damaged beyond repair. I wonder what the Tatas with a 51% ownership have to say about this? And now that Tata owns Air India as well, will we see Air India go the same way? All million Rupee questions with no clear answer. It is sad, since I have flown Vistara a few times and have generally had a good experience with them.
at least in India there is some sort of business mindset when it comes to running national assets. in Pakistan we have to deal with the govt. running PIA like an old boys' club and handing out all the senior roles to ex-military men. There should be some improvement in AI with Tata, our private airlines really put the national airline to shame. What do you think of these two being merged, smart or ill-advised?
"The check-in experience was disorganized, the staff was annoyed" 🙄 Josh, that's nothing surprising or something new. Indian airlines have the worse customer service off and onboard. Even before I started watching the video, I knew this was gonna be a hot mess
Planning my trip to India for next year and after this VDO, am definitely not flying with VISTARA or even Air India, rather fly with the budget airlines where atleast you know you are not getting anything. Cheers Josh
well said Culture values belief etc are important features But when we have an airline operation getting different types of customers of different hues and colors it is better to do SOP likle ATC so it will be directed to customer satisfaction and very good service Can be done just put them in a reorientation program again as we dont lose human capital
@@venkateshsubramaniam7631 i understand where you guys are coming from. But i dont know... whenever i read comments this (i dont mean it negative, honestly) it reminds me of the chicken and egg question of what comes first, in a broad way. What i mean with this is this: We are very quick to demand what you just demanded. But why cant we do it opposite? If i go into another country i can adapt to their way of thinking. If a cabin crew member would sit next to me and eat i wouldnt care for 1 moment. Why should i? I wouldt try and start to get in a conversation maybe and learn to know more about the person. On a boring flight, what can be better than meeting someone from another culture and get in a good conversation. Im German and lived in Thailand for a decade, not once i would expect anyone of the Thais to adapt to me. But i gladly adapt to them. I see it opposite, seeing this would make my heart warmer for a minute because its a sign that there are still humans out there. Not only robots and ego ppl. Not sure, somehow its still a sign that ppl have it too good if one worries about this that much. Maybe we should be happy to be able to fly. But i get it, this way of thinking is out. PS: Maybe the worst thing about 2022 is that with this thinking im called a rightist, because everything i just said and gladly to without thinking twice, i expect the "visitors" in our country the same and adapt to us, not opposite. Bad times....everything is just shifted to 180 deg and noone sees how crazy the world has become.
Thank you Josh for bringing this to light, I had the same experience with Indigo Airlines when I was traveling to USA from India. It was a code sharing flight with Qatar Airways for Mumbai - Doha. No professionalism at all, Arrogant Crew something that they are paying for you to travel in Indigo. DO NOT TRAVEL WITH INDIGO. I would't have If I Knew earlier that Qatar Airways code sharing flight experience would be this horrible. It feels sad to see these airlines and crew member ruining nations (INDIA) name for the sake of their cheap attitude. If you cannot level with up International travel service Do not start that sector. Indigo would charge Rs.160 for the cup of Chai on their international flight Lol! And the way they treat you when you ask for a cup of water is totally crazy. I would't expect that on the international flight.
Ex-Qantas crew from 2008. If we deadhead there was 2 options. 1. Wear full uniform and uphold all standards, no drinking alcohol on the flight for this option. 2. Wear civvy clothes, no alcohol until after takeoff incase required to work last second and still, maintain professionalism. We would get placed in the highest cabin class available i.e. first or business if available but would be expected to be served last etc. However working crew would provide full service and treat you as a passenger in order to maintain illusion of not being crew deadheading.
Josh , I don’t think I would eat or drink anything, after that aggressive behavior. You are very brave to fly that Airline, after they figured out, you have given them a bad review. I always enjoy your videos, they are always very informative & interesting. Stay safe.
@@alexanderallan215 that may a coarse way but not aggressive. That's the way many Indians speak English. I live here.. for overwhelming majority Indians ...English is not even a second language.
@@alexanderallan215 You met Indian origin people in your country, thats very different from an Indian born and raised in India. Thats how Indians speak and it was not aggressive at all, also its a security hazard to film parts of the airport and the runway
It's very interesting to analyze how different cultures handle the customer service industries like airline service. I'm surprised the Indians are bad at this. I've seen tiny African Nations with better customer service.
Hey josh, I’m a cabin crew from biman bangladesh airlines, in my airline if you’re deadheading you cant be in uniform and you’re ID card cant be visible and only chief purser/CIC is allowed to sit in business class. If she was in my airline, she’d have been fired the next day or so. Also pax gets priority regarding choosing the meal and getting served first, we the crew either have to eat later on or have the next available choice offered.
Honestly my experience with Biman Bangladesh has been worse, aircraft being not clean and cabin crew busy chit chatting and not really caring about passengers, have not had any such issues with Vistara during my travels.
Hi Josh! Crew member here in one of middle east carriers. Deadheading in our company is really common for us even in daily basis. We are allowed to use our phone or other electronic devices while deadhead and with a full uniform. Our allocated seats are normally in economy it is rare to be in business unless it’s an empty flights. We will receive the same service meal like other guests on board. The only thing I would like to highlight is probably the attitude/behavior. Deadheading is still part of duty, even though we’re allowed to be relax doesn’t mean that we’re acting unprofessionally.
At my airline here in the US we are allowed to board the aircraft first prior to pax boarding. We have the option to wear our uniform or not. But also we are free to use the deadhead to watch movies or use our phone etc. You are just a normal pax here.
Yes,you please book your seat on world’s only seven star airlines- Biman Bangladesh!!! 😂😂😂 They make you feel travel back in time every fuckin time!!! 😂
@@alpanapaul8210 I've traveled in Vistara business class once to Delhi. I didn't feel it to be a bang for my buck so I'd rather not risk it on a long haul flight. Besides, I've booked Turkish airlines already. Thanks for your input tho 🤝
@@kaziaymanahshan202 yes, since 1971 dude. What else could a country do when they see their neighbourhood is getting slaughtered by their own brothers, eh!!😉
Not cabin crew, but cockpit crew. When deadheading we usually board first and yes sitting there with your phone is acceptable at my airline and I will regularly do so. The airline I work for is a large European legacy carrier.
What a scary feeling having some guy running after you and harassing you about a video. Why does it take your video to wake up an airline? You truly are a brave man to fly with them. Thank you from those of us who have experienced this type of behavior. Your platform for showing this decline in an airline was successful. Keep up the good fight and be safe.
Each airline is different. With my airline, deadheading is positive space and you can upgrade priority over over employees seeking first class. And we can fly in our uniform. I think others and yourself are being abit high and mighty but when I’ve had the chance I choose to NOT where the uniform. But I wouldn’t get pissy with someone making a review. I’m fact, what a missed opportunity this crew had to engage you about the industry in person from her perspective.
In most of the flights of AI heading from BOM/DEL to COK, I have seen a lot of deadheading crew, some of them get business class seats and some the economy seat, In the most recent two business class flights there were 2 revenue pax and 6 crew but they did not wear uniform but had an id card of Air India, the service for the them was same as that of regular passengers
@josh Cahill, I do watch a lot o your videos, My Mom worked for Gulf Air for over 2 decades, hence my passion for Aircrafts, am blessed with a Job that requires a lot of travel hence, have flown a many, many times with Asian, European and African carriers. Just last month I flew for the first time on IndiGo and boy was that a trip (Dxb-Bom-Goa), as I walked towards my Gate, there were 4 IndiGo Cabin Crew walking in front of me, each carrying a KFC Bag, found it a bit strange at first, but later to my Surprise they all 4 were Deadhead Crew, now here is where all the flags went off... - 2 were seated right in front of me, 2 on the other side of the aisle, One of the On duty Crew poked fun at them for carrying KFC onboard, to that all 4 crew replied, "Yuck, We never eat the Airline food onboard", "We rather stay hungry", strangely the on duty Crew also replies the same "Yeah, me too i would never eat the crap that is served onboard" ... Wow and this conversation is right In front of us Passengers, - Apparently the 2 Deadhead Crew in front of me, were not even on the right seats, but decided to sit together as they wanted company, till the actual Passengers arrived, they even had the audacity, to ask them to exchange seats, which the older couple denied - the somehow landed up all seating on 1 side, was not sure f they managed to swap seats with other fellow passengers, and boy were they loud on the whole flight, discussing and poking fun and gossiping on other fellow crew. - When the Crew came to ask what you want to Drink, i asked if they had coffee, she said yes, charged me the money as it was a Budget flight where you pay for any meal or beverages onboard. the crew never asks what coffee you want, instead pulls out a 3-in-1 sachet and puts it in hot water, i told her Ma'am i want Coffee without Sugar, that was the trigger, she went from being a snob to a full blown "Karen" raising her voice saying we do not have coffee without Sugar, you have this, as i had already paid for it, i politely told her thanks and returned the coffee, she leaves her cart in the middle of the aisle and comes back 5 minutes later with Black Coffee, did i drink the coffee - Of course NOT - As for the Flight, it was with a Transit, so your checked in your onward Flight and given a Boarding pass, i do understand due to Custom clearing you need to collect your baggage, but when your back for your 2nd flight since you already have a boarding pass, they should at least have a special counter for baggage drop with boarding pass holders, but when asked the crew got confrontational and i had to stand in the General Queue for over an hour just to drop the baggage again!
Hey! Not from the industry but victim of vistara baggage handlings. In short, they misplaced the luggage, took 5!days to get into Colombo, I needed to collect it from airport and appeared damaged and with some items missing. The ground service refused to comply iatas procedure in filling PIR. The police enforced the procedure, then the settlement by the airline refused to comply Montreal convention wanting to clear the damage of the luggage with 15 dollars…
We had the same issue on Bangladesh biman airlines, full of crew in business class, took our seats, and locked the toilet for them. They wouldn't allow us to have the lights on at 10am Bangladesh time, because they neeed sleep. It was an 10 hour flight from hell.
Honestly appreciate josh video but my experience of travelling with vistas twice a month since they have started operating never ever has been bad. Alltough the first option is allways indigo due to there punchtual behaviour but still vistara we hve no issues and love it.
Me and my family have never flown Vistara. My brother and me being big aviation geeks after watching your videos of Vistara urge our parents to not book the airline. It's a shame because we do want to try it out
Lol thats very childish thing to be expected from kid. His Experience was bad dosen't mean same will be with you nor does his experience was good means your experience will be good.
Once travelling on a night flight in Upper Class with Virgin Atlantic 2 of the cabin crew had a few hours sleep on the Upper Class flatbeds during the night. They weren’t dead heading they were working crew members. I’m all for the crew taking a rest but I found this a bit strange. Only saw it once.
Question: is merging with Air India really the solution to all this airlines problem or is it just a band aid solution? This in my opinion seems like they just want to hide in another corporate entity's name. Correct me if I'm wrong but it seems like it will still be under the same management but with a different branding, so how will that do Vistara any good if right now they can't learn and correct all the complaints being thrown at the airline, staff and management right now? Just my two cents
The fate of both air india and vistara depends on how tata operates . If tata decides to change things , they will change ,if not its just band aid . I beleive tata can take it in the right direction and they have been trying to lately.
@@michaelreid8857 unless Tata shows genuine interest in rectifying their existing issues, there's a possibility of having a spillover with the Air India brand if acquisitions to push through
@@aartityagi8348 Tata customer service is very bad like their service centers , I knew its 3rd party but company has responsibility to train them properly
for your kind information igi airport is very serious matter while boarding or tarmac not allowed any such kind of photography due to security reasons .
Spitting on your food if they did, is NOT good Josh, I’m shocked if they did. The deadheading I feel was probably a plant to keep an eye on you & report back. My worst experience with feeling uncomfortable flying on an airline was with El Al. They couldn’t understand why I could afford to travel so much, asking why certain documents were issued differently to others, had me unpack my luggage twice on the ground & the same questions asked by two different sets of staff. On boarding, a man sat in the 3 seats in front of me, taking the middle seat, just staring at me for the short flight from Cairo to Tel Aviv. The man next to you looked suspicious too. You are a braver man than me Josh, I wouldn’t have given them another opportunity , you have been fair with your review of the good food served, shame about their work ethic. Safe travels Josh.
They shouldn't have spat in Josh's food, but I'm disappointed that he said he would've done the same thing in their position. Maybe he was joking, but it's made me see him differently from now on.
@@TravelAnorak Maybe but nothing would excuse someone spitting on your food, if indeed it was done. Give Josh the benefit of doubt being an attempt at humour. I’m sure he didn’t mean it literally..
Amazing video as always Josh and I am happy that you are telling people the facts and truth about the airline which is completely not known by people 😄
Here in USA when deadheading most of the airlines will not let you sit in business class or first class, you have to sit in economy. We are usually allowed to be in our phones but still act professional and courteous. Most of us put a jacket or something to cover our uniforms while passengers are boarding so they dont see we are crew. Unfortunately there are many cabin crew in all the airlines here that behave like that :(
Thanks for your always interesting videos. If I was only to compare the cabin lay out nand catering provided in this video to Brazilian equivalents, I would definitively be very jealous. Apart from high fares, you would quick realize that the domestic airlines are ripping-off their high-paying customers, with very little to offer to justify the premium class status. As for the VIP lounges, they are all overcrowded, basically open to any credit card holder (and family) and are basically non-existent in the domestic terminals.
I use to fly out of BOM late at night every 3 weeks (international). All airlines used the same lounges. They were alway crowded late at night. Morning was not too bad.
While I’ll agree with your reaction to boneheaded crew, I’ve reservations on your take on the lounge issue. Despite being CV Platinum member, I’ve faced this issue on multiple occasions. India,being land of a billion+ people, and rising disposable income, credit cards with free lounge access issuance on the rise n airlines having pathetic food choices, this crowd is understandable. In fact flying on Thai airway BOM-BKK in business class, There was no lunge access in Mumbai. I had to wait out the 3 hours in terminal as The Priority Pass was not on me.
I've flown on several Airlines headquarter in America, China Airlines (Taiwan), Korean Airlines, and Singapore Airlines. None were really bad, some better than others, but the best was Singapore Airlines. What do you think?
I don't get why an off-duty crew member can't just relax though. Dealing with customers is pretty exhausting to start with - and as much as I hate to admit this about our country, India has some of the most poorly behaved flyers in the world. Add to that an overworking and crude employer (based on what you've heard from their messages) - I think there's absolutely nothing wrong in a crew member trying to hold on to their sanity by just relaxing and looking at their phone - I'm guessing in a deliberate attempt to not be bothered by passengers in the couple of off-duty hours they have before their next flight.
On my airline you can use your phone just like a pax when dead heading. We are not allowed to use them on the plane when working. When dead heading you just have to not show the company in bad light. You can eat, drink( non alcohol), watch a movie, sleep, read a book etc. However you are as back up for the working crew if something happens and also if you are certified on the aircraft. However that sitting slouched is yikes.
Rn Tata is looking at merging AI with Vistara and AI has already hired a branding consultant who also worked in rebranding American Airlines to work upon the rebranding strategy. As they want the 30% market share faster, they are merging the airlines. The Tatas seem to fully understand the problems and are trying to fix it. Campbell Wilson is very particular about returning back the AI legacy just as it was in the past. I am optimistic about the merger. Only time will tell what happens.
We sometimes have to deadhead in uniform as we may have to operate straight after we land or we need to comply with the relevant countries entry regulations. We can use our phone and so I don’t see an issue with it. I’d always engage with customers if they were receptive to engaging.
Josh... thank you very much for honest unpaid review... The crew was totally unprofessional... But still hope it will improve like Taj hotels which owned by Tata... Catering always good because it is provided by another Tata -Singapore company Taj sats. Lastly don't scare to review in India.... waiting for more review.... Good Luck.
![[MV] A leap of faith...ความเชื่อใจครั้งสุดท้าย (From "Petrichor the series")](http://i.ytimg.com/vi/U1piZH2CNXA/mqdefault.jpg)
![[LIVE] : ONE ลุมพินี 88 | คู่เอก "ป้อมเพชร vs อัสลามจอน"](http://i.ytimg.com/vi/1ZqTVVbMgbo/mqdefault.jpg)
Follow me on instagram.com/gotravelyourway as I'm on my way to Airbus for the Air Greenland delivery flight ✈ - thanks!
Say hi to Katjia for us!
Off to Greenland in the middle of winter 🥶
Hi Josh can you do more videos with IndiGo. Their staff ratings is 4/5
Love your delivery flights reviews, especially one where you reviewed for the country airline where I come from and that is Uganda Airlines ☺️☺️
Hi is it possible to review our national airline Air Seychelles? I would like to know your thoughts.
Hi Josh!
Cabin crew in Australia here! We are allowed to use electronic devices while deadheading but are still expected to be professional and discreet on board. I think what made it look so bad in this instance is she was slouching and her attitude overall seemed very negative.
We can also deadhead in business attire if we choose to. We sometimes get upgraded but only if there’s spare seats. If we are regraded into business we get served last.
Same in the US
what is a deadhead?
@@abhinay4200 an off-duty crew member, probably heading back to base or to start a shift but on another route
Same in Spain.
Same with I think all Canadian Airlines. We often deadhead in uniform occupying a passenger seat, in business class if there is empty seats. We are allowed to use personal electronic devices while deadheading. But of course must remain very professional. The posture and general air of that crew member in your video was indeed very unprofessional i agree.
I'm a Cabin Crew member myself, if this was me at my airline, I would get terminated at the spot. We board last and aren't allowed to use the phone at all while deadheading, not to mention to dine next to a paying customer. We are asked to stay professional whenever we wear our uniform since we are still brand ambassadors, on and off duty. But looking at her attitude she doesn't really seem to care and suffers from a massive attitude... ruining it for everyone else!
In some Airlines Deadhead crew doesn’t wear the uniform but they have their ID
They wear business casual instead
How can this video be 1hour ago and your comment 1day ago does he put videos unlisted?
@@qwysjdbs9791 membership.
As a former Lufthansa flight attendant I totally agree.
And if we had to dine next to a passenger, the passenger was served first, and then I got my meal, wishing a kind 'bon apetit' to the customer. Alcoholic beverages were absolutely a no-go when in uniform, anywhere, even at the crew hotel.
But unfortunately, her attitude seems to be a global younger generation-problem, not only in India.
@@qwysjdbs9791 doesn't make sense 🤔
I'm crew for a US domestic carrier. As far as deadheading goes, crew do indeed travel in the cabin in uniform but they are still to be professional. Our crew can relax and be on their phones while sitting in the cabin as long as they are not jumpseat. Technically they are considered working crew but things are more relaxed for them as deadhead. I'm of course only speaking for my own carrier that I work for. Not sure what other US carriers rules are.
Hi Josh! American Airlines crew member here.
At AA when deadheading and occupying any seats other than the jump seat we are allowed to use our electronic devices and/or headphones. And we certainly enjoy this freedom which until I heard coworkers from other airlines in your video just a second ago saying otherwise seemed to me the most normal thing in the world!
Needless to say that what we should look into is our posture. As deadheaders we are allowed to board at any time as long as the minimum crew is on board. so it’s frequent to be in a similar situation with revenue passengers still boarding. Never once I’ve see somebody laying halfway down with open legs or sitting down so inappropriately.
That’s the point that hasn’t yet been made here. The crew member could have be seated gratuitously upright and being at her/his/their cellphone and go utterly unnoticed.
Regards and keep up the good spirit!
Lorenzo
People have toxic exes, Josh has Vistara.
😂😂😂😂 facts🎉
HAHAHAHA. Thanks for making me laugh
😂😂😂😂😂😂😂
He needs views
@@sagarjuneja6158 is it? Or do you not have any idea what clickbait means? Because that crew member in her uniform in the seats…is a very unprofessional crew member.
The chemistry between Josh and vistara airlines is just different 🤣
Relationship status: It's complicated
Views ke liye aur kuch nahi. India vloggers ne aaj tak vistara ko criticise nahi kiya par isko sab issues hote hai
It's normal in the workplace,here, people use, phones and do anything else 90% time other than what they been hired for.
@@dmop5071 Indian vloggers are can't do that like josh said he faced legal issues with Vistara and since he's a foreigner so it's not a big hurdle for him but for Indian vloggers it will become nightmare and cumbersome for just a few likes and views
Hey Josh i am cabin crew in the US and when we deadhead we are allowed to use our phone/earphones iPads whatever we want and in uniform. That’s common here in the states because we are usually deadheading around the states to work flights all over.
Josh and Vistara
A never ending love story 😂
With Vistara being dissolved, who will be the butt of our jokes?
@@joshualau4070 Oman Air i guess😭
@@abhijit1917
TunisAir.....
Still a better love story then twilight.
@@wasted-blaster. can't disagree
I’m a cabin crew working at one of airlines in Middle East. Wearing uniform during deadheading is a MUST, be it 1 hour or 16 hour flight. There’s no restriction for using mobile phone or other electronic devices. We’re completely free to use that.
Operating crew will treat us same like normal passengers. We also get the same meal. Sometimes we get business class seat too, it depends.
That’s nice
On Iberia, the pilots sometimes go and take a seat in business class (long haul), no problem with me. But sometimes funny incidents, like the pilot reeks of cigarette smoke… pr you asked for a particular desert, told me they ran out, just to see a few minutes later the pilot eating it… as he was sitting next to me, I told him, damn your icecream is tasty, pitty they ran out, got one a minute later 😊
This is impudence and disdain for the passengers.🤨😵💫
What can you expect from Spanish people, they are racists
i’d report him as soon as we landed.
They smoke inside the plane, that too in Iberia? What bs?? Prove us with pics or it didn't happen.
Yes that is standard for crew rest. Pilots are worth quite a lot of money and their rest and comfort is absolutely vital. Delta uses 4D in first class as a crew/pilot rest
I’m a flight attendant with a major airline in the United States. When deadheading we are required to wear our uniform while deadheading, I normally just wear a jacket hiding my uniform and act normal. My airline doesn’t have any rules against being on phones while deadheading. But out of respect toward paying passengers I just act normal and respectful during boarding
When you are travelling as deadhead crew, discretion is key. You act as low key as possible and make yourself almost invisible so people do not notice you are travelling as crew. We were taught even flying privately on crew rebate tickets, to act professionally and discrete. This lady was a quite frankly a disgrace!
I remember similar rules when I was working at SkyWest, but I think United eased up a bit since then for NRSA. Not sure about deadheaders though.....
Obviously the behaviour of deadhead crew was unprofessional but I think in this case I am not sure but its look like sometimes when Employers don't care about employees then employees also don't care about employers and the job as well and this things happen in all profession but I agree unprofessional behaviour is not acceptable but still before blaming that crew I would definitely get to know why that crew behaved unprofessionally .
Your poo pooo
Facts.
100% our guys remove epaulettes and any form of ID to try an minimise all travel.
When I worked for TW and travelled on a free pass or heavily-discounted fare on another airline our rule-book clearly stated that we were "not to talk shop" if we were conversing with another passenger. We were expected to be freshly showered, clean shaven, and appropriately dressed. I always adhered to that rule.
Same here. I have to behave better on staff travel, than she did on deadhead. 😂
Just to let you know that at IGI airport Delhi they don't allow photography or filming while on the tarmac for "security reasons". Referring to that ground crew incident, similar happened to me as well (not Vistara, it was Air India). I was forced to delete all the photos. And if you want to experience the worst of India, go for Spicejet.
Well if you come to the UAE you will be put behind bars for videos if a person you don't know is in it regardless of the location so be careful of what you complain
Spicejet is literally Indian Spirit Airlines lol
He doesn't hv cultural awareness being a guy from West 😂 they think they are the best,
And people like us are watching his video and promoting such acts by commenting, subscribing etc etc.
Due to military base
@@CrewoHere we are the best. Better than you in any matter 😌😂
I am a crew member of the LH group and when we are "dead heading" in uniforms, we, of course are not allowed to behave unprofessional in any way, but this does NOT include the use of our mobile phones, as long as we use it discretely, ie no phone calls as long the fasten seat belt sign is on, like expected from the passengers.
Correct.
I remember it being the same in 2017/18 when I was part of LH Group as crew member :)
I find right-hand boarding rather strange, especially with the cargo pit so close. Loading/offloading gets a bit complicated with the catering truck in the way, now imagine having to load that with air stairs, busses, and passengers?
Plus I also think it is a security concern with passengers and baggage in such close proximity to each other.
It happens in domestic flights departing after arriving from an international flight. Here, the left side has international terminal aerobridge. There is no safety issue, only logistical issue to get the tasks done well in advance.
As a cabin crew myself there are rules when it comes to Deadheading.
1) Each airline is different, for example mine you can wear casual business clothes or uniform (I prefer Casual, sooo people dont look at you like helloooo i need help with my bag)
2) most of the airlines, do pay for Deadheading just like working a flight
3) the whole phone situation is more like a personal thing. Like me, I don’t use my phone while Deadheading PERIOD (I just thing is rude talking on the phone, on speaker, or facetime, while boarding and thats including actual revenue passengers, but thats my personal Opinion)
3) I normally tried to board last if I am Deadheading.
4) I don’t personally get bothered or cranky if someone ask me a simple question just like in which terminal we will arriving Buttt if your asking for drinks and snacks etc etc etc. i will nicely tell them Even if you see me in uniform doesn’t mean I am working the flight But i can let the working crew know about it.
5) keep up the good videos 🎉😂
I am cabin crew on a major US carrier and we're allowed to use cell phone and browse if we're deadheading. It's absolutely normal. We're on duty and need to stay out of the way of the crew and the boarding passengers. If we're in uniform, it's also fine. In America, passengers are very courteous to us and sometimes engage in conversation. During boarding, we're expected to remain seated so we aren't confused with working crew. And, when we are working crew, we always tell deadheaders to just relax and enjoy their personal time. If a passenger mistakes us for working crew, we're trained to respond appropriately and professionally. Our responsibilities are defined by company policy and union contracts. We're not to work (that's the working crew's responsibility). But in any kind of unusual situation or emergency, we're trained to be of assistance to the working crew. This also applies to pilots, who, at our airline, deadhead in first class.
Several years back they arrested 13 Air India pilots in Hyderabad who arrived to work intoxicated. I saw it with my own eyes. So unless TATA replaces employees - it won't change. They also have the worst safety record - so it can only improve...good luck Tata
Tata will just get their money back and then they will leave air india i think.
Air India used to be under Government of India. So these guys had a free pass.
@@turkishairlines413 check tata track record ....it's thier home Airline
I have flown Vistara many a time and they have always been courteous and good. This behaviour of the ground as well as the deadheading Airhostess was a shocker to me. I hope TATA's take this seriously as they are strict about maintaining standards.
No.. its not courteous n good..
Tata can’t even take care of their automobile customers 😂
Tatas stopped caring I believe. They were the only hope but be it their IT services, automobile or airlines - they are losing quality and just because of the people it chooses to employ. They are still earning millions but guess the quality downfall has begun.
Hello! I'm an ex Jet Airways(India) and Qatar Airways(Qatar) crew. In Qatar, you cannot use your mobile when you are in your uniform. However, In India, because of on time performance(otp) the Indian airlines might ask the dead heading crew to take the last row seats and be seated there as they do not have enough space in the galley and the R1(Galley crew) might be extremely busy attending the captains, 12 business guests(with on ground services), closing, arming doors etcs.(I'm talking from my experience from Jet Airways) We could use our mobiles however we later got a notification to be discreet about it).
Also, the ground staff might have asked you about your filming as in 2016, because of safety reasons, filming outside the aircraft/taking pictures were prohibited. This rule was implied on everyone, passengers and crew members. For pictures, we had to take permission from the commander(PIC). This crew could sit in her uniform and use her mobile(if the company allows her to do so) however, her body language is giving extremely negative vibes and because of her actions, the company might face a bad reputation.
In todays modern world everyone has a smart phone, you can not stop people from filming if they wish to do so. India included.
@@bardo0007 It was a notification issued by the DGCA(Directorate General of Civil Aviation), India. I did not make it, they did! An Air India staff was sucked into the engine, people got injured as they were walking on the tarmac without ramp jackets..perhaps that's why rules were made?
@@bardo0007 Also, there are places were you are not allowed to take pictures/videos. Don't you follow those rules ?? I've been to countries where, internet does not let you upload content.
I guess you haven't watch the video or try to act like all this was cool. The way that ground staff scolded him I can bet that he wouldn't have done to any Indian passenger. He said you are not allowed to film because you are being sued wow I mean seriously is he the legal advisor of the company to threat someone like this that too a business class passenger...ohh you being the so called ex crew can you talk in such tone with any business class pax? No right? I guess you working vistara that's why trying to cover the things with those DGCA rules which have been violated every day when crew are making reels inside the aircraft and tons of passengers standing at the ramp taking photos....he specifically popped out from the crowd to shout at him? Will you be able to digest if you flying as a passenger in J class and someone theats like you that? Hahaha sweetheart you will eat him raw understood try some good excuses to cover up things...I don't know when this ex toxic jet airways attitude who can never take criticism from anyone god bless
@@Zenyah Maybe in some parts of the world, I travel mostly in Europe.
The phone doesn’t offend me, its the seat being reclined and she in a slouch position
Love how josh pronounces mumbai. It's almost sounds like Mumbay (combination of Mumbai and Bombay). I'd happily call it Mumbay 😉😁
Thats how u people pronounce Dubai. As doobay .so yep hindu
@@M3ganwillslay Mumbai is supposed to be pronounced pretty much exactly how it's written but Dubai, according to you, is not. How would someone know? By osmosis? And what has OP's religion got to do with this? So juvenile.
I like to call bomboy 😢😢😢
I know I’m watching this a year after your comment, but I’m glad you heard that and said something. I caught that and then thought have I been saying this wrong all this time? As an American we aren’t always right with our pronunciation. I’m relieved I’ve been saying it correctly!
I love how Josh gets himself fucked up everytime he travels with vistara
Josh and Vistara's never ending love story
Love story?!! More like, they love to hate each other😂😂😂
He boards vistara with a negative mindset, he is creating content, earning money out of all this
@@dssonline he is a paying passenger tho, if you are paying 20000 inr for a domestic flight, you expect nothing short of perfection.
@@mohit_panjwani 20000 would get you a business class seat in domestic
This is the most deadheaded crew member, you are right Josh she’s not professional crew member even though the airline company does not care about this behavior they aren’t gonna change whatsoever, Josh you are the helper of airlines like this even if they companies does not care but you are still helping the world if this is a good airline or not 😊❤
My understanding is that if you're deadheading then you're not in your uniform, but you're still working. So, you still have to abide by the rules of your airline.
Josh, I love your reviews and honest appraisals of the various worldwide air carriers. Since I am recently retired, my wife and I are planning to do plenty of traveling in the post-COVID world. My question to you is - since there are several airlines that take offense to vloggers who present verifiable critiques of their product, are you wary of the food they give you. It is well documented that even in high class restaurants, that the chef or wait staff add spit or foreign matter into food that is sent back to the kitchen. I personally would not eat anything on a 2-3 hour flight from an airline that has just been openly hostile to me, or who are aware of my job.
As crew for a European major, I would absolutely NOT sit in uniform on my phone in a J seat during boarding whilst deadheading. Discretion is key. That being said, they're not so strict now about phones, so no one (from the airline) will say anything if you use your phone on break in the galley or hanging around the terminal waiting for your flight.
We mostly deadhead not in uniform, but when we do heave to wear uniform, it's clear that we have to be on "best behaviour", but using a phone is still not a major issue if you're discreet.
Much better than the previous experience Josh. I haven't flown with any Indian airline for several decades. I've heard that Tata is reviving Air India but if Singapore Airlines is powerless to make its half-owned Vistara run properly what chance has anyone got with Air India?
In India people are usually incompetent and they just want to get maximum work done by minimum number of employees at minimum possible salary without caring about working hours. Quality is not important. When a customer complains they act like they care. Corporate culture in India is this bad
Don't you love when corporations are so scared of consumer reviews that they threaten legal action? Good on you for continuing to call them out on their antics and GREAT video once again :)
You're right! They're are Highly Highly unprofessional, I have experienced the same, Vistara doesn't have a servitude trait especially being in the service field. They got to be trained to bring down their arrogance, am sure even a queen is not as prideful as their cabin crew is. I've not experienced this with the other flight cabin crew. They're are dignified, humble and professional and most importantly, approachable.
Hi Josh I was the only passenger on Malindo in business class and half way through the flight 4 cabin crew members sat and slepted in the business class.
I asked the senior flight attendant is this normal and suddenly the crew disappeared back into the galley
Let me say there was nomore service for the rest of the flight.
The crew had been sprung and were not happy
Oh the all mighty Malindo .im glad it got dissolved .worst airline in the entire world . Malaysian POS ..
Oh wow. So you don't like with the help using the same facilities as you?
@@jeffsteyn7174 they have crew rests. If they don’t, last rows in economy are blocked.
„The help“ ? Flight crew is there for safety reasons.
ITS AIR INDIA CULTURE ??
Wow it's the first time I see a plane boarding procedure from the right side door, so fascinating😄
I work for a North American Carrier, and we have strict rules on how to behave and present ourselves while in uniform and deadheading. However we can take advantage of the same comforts as passengers, with the exception of consuming alcohol, and we have to follow the same safety requirements as well. I prefer to deadhead in plain clothes,however, most of the time I don't have a choice. Being in uniform, I am very self conscious so I sit down, stay quiet, and put on the noise canceling headset and go to sleep. Just remember the rules may be different for each carrier and how a deadhead crewmember is the one that is responsible for their actions not, the carrier. You don't behave and follow standards then you're terminated.
you have a membership💀💀
@@stephenjacobs5640 , I don't understand your comment?
@@kurtgunter-helton4884 ur paying vir this youtube account’s membership… and youtube is telling everyone that reads your comment😂
@@kurtgunter-helton4884 you’ve been a member for a year and 3 months
@stephenjacobs5640 , I still don't understand. Yes I do have membership to Josh's TH-cam. Should it not show my membership to other? I'm confused what your telling me?
Hi Josh, Vistara Brand will be going away in March 2024 as it will be merging with Air India. Singapore Airlines has admitted that Vistara was an utter failure
Yeah I saw the news too, I think everyone agreed that Vistara was a huge flop.
Perhaps the only benefit was to gain some Indian routes on its network thats all.
I was on this same flight a week back and there was a cabin crew deadheading beside my seat. The crew member was talking on the phone the entire time boarding was happening and when I asked her a simple question she looked at me with fury as if I had asked her for her property. I understand she wasn’t on duty but she just had to answer one simple question. Very disappointed!
Indians r like that,we all know it, don't we?Having a flight itself is such a big thing in our country......
Dont degrade India for one such thing, its just negligence of not reporting, just report it through the website or help center they will surely help you.
@@Highster_parish how abt the crew doesn’t do this at all? They should be ashamed of such a callous attitude.
@@MrDemononly yes they are such irresponsible for the negligence of feedback of org.
this Rahul foolish fellow was drunk and was sitting next a drunk person in a BAR so he is imagination was sitting in plane. and commenting.. Z class fellow don't you have comman sence talking rubbish
I’m a cabin crew for Emirates, when we deadhead we board first, change to a smart casual attire and blend in with the passengers. Why won’t other airlines do the same?
The crew you saw was probably heading to her next sector as a passenger on the airline. I believe she would have her next flight out of BLR and wasn’t operating that flight. So was a passenger on that particular flight
@1:47 It’s like this in my country. People of that ethnicity refuse to wait in a queue. They also cause many car accidents on account of their unwillingness to be be patient.
Great video, I was a A&P mechanic in the US and any maintenance center problems are a major concern.
Hi! I’m crew and have dead headed many times. As I’m still in uniform we are required to greet passengers and encouraged assist the crew for small tasks (out of kindness). With this, once the doors are shut and we’re in the sky, so long as we remove our tie, or scarf, we are aloud to use our devices, but require to be at the back of the plane. However, during boarding this would get you dismissed from the airline as quite simply, it doesn’t look good. But you’ve got to remember, you’re not operating crew on that leg, so you are technically not required to do any duties.
Not a cabin crew, but as a passenger, it would be shocking to see the least a cabin crew sit and behave like that, even if they are deadheading. It's common sense.
To answer your question from my perspective as a frequent, domestic & overseas traveler, about what I think about this deadheader. I think she should have definitely waited for the passengers to board first & took the least inconvenient seat that would not be disturbing paying customers, not just sitting their before everybody boards while she plays around in her phone with her feet up ready for a nap 💤 I mean WOW that is a combination of a lack of self awareness & it’s just extremely rude.
I am a barber and I own a barber shop in The U.S., Boston to be specific & if one of my barbers were just hanging out, relaxing in the barber chair or messing about on his/her phone, regardless if the barber was on the clock or not, it’s just not a good look because the customers don’t know who’s on the clock and who’s not, If customers were waiting for a haircut then I would have a major problem with that for sure.
You gave credit where credit was due and called them out on inappropriate actions. Great job, Josh ! 💐
Kinda my Air India experience: crew was sitting on the floor, playing cards. When I asked for something to drink, it was “help yourself!”
Hi Josh- another really good report from you. I have a few reactions- first of all, the fact that mental health issues are not taken seriously and are "laughed at" comes as no surprise. Mental health problems are still often ignored and the stigma is still there. In a positive note, I was impressed to see that the safety video was simultaneously interpreted into sign language for the deaf. I don't believe I've ever seen that before in any airline. Your seat mate seemed unimpressed that he was co-starring in your video! Thanks again for a great review.
They used to do it in old Singapore airlines and some Thai airways videos
Mental health is very serious
Balancing act between real mental health vs “I just want to take a day off”
Its sad that indians don’t do things right an don’t want their bs being called out
that crew's action is definitely a reason to be fired or getting a serious warning letter here in qatar airways.
In Charles de Gaulle, when boarding with assistance, you always board on the right, on some weird hydraulic lift vehicle. It is kinda weird, and also the first passengers boarding after from the left always look at us funny cause they don't understand how we're already in the plane 😂
Josh nd Vistara r made for each other😂
Never ending love story.
Appreciate the effort ur putting to expose them if people like u don't call out them they will not improve.
Haha the look on the guy next to Josh at 12:40 He's surprised when Josh says nobody beats Vistara :D
He was like “what?!”
Hii man.. big fan of your videos. I am Cabin crew for Sri Lankan Airlines. On the subject of deadheading , we never use BC seats, we are allocated EY seats and what ever seat we are allocated, we are not allowed to be on our Phones while passengers bord. Also we change our cloths or wear something casual over our uniform so that we don’t look like crew. N most important thing here is the attitude. Weather ur dead heading or operating, the passenger pay our salaries, so respect to the passengers is something that needs to comes from the heart. In this case, she dose not seem to care about anything. Even if you have SOP in place ppl like this will always be the same at the same time it also might be because the stressful work conditions. At least thats my thoughts on this .
At my airline we’re not allowed to sit in the business class cabin while in uniform at all. When it comes to Deadheadjng, we usually board first and sit in the last row, or as close to the back as possible. Phone usage/personal device entertainment is allowed so long as it is kept professional and respectful, and depending on our next assignment we can deadhead out of uniform. But even while deadheading out of uniform we’re still not allowed in business class.
Thanks for another great video Josh. Shocking that Singapore Airlines with a 49% stake actually admits that the Vistara brand is damaged beyond repair. I wonder what the Tatas with a 51% ownership have to say about this? And now that Tata owns Air India as well, will we see Air India go the same way? All million Rupee questions with no clear answer. It is sad, since I have flown Vistara a few times and have generally had a good experience with them.
at least in India there is some sort of business mindset when it comes to running national assets. in Pakistan we have to deal with the govt. running PIA like an old boys' club and handing out all the senior roles to ex-military men. There should be some improvement in AI with Tata, our private airlines really put the national airline to shame. What do you think of these two being merged, smart or ill-advised?
If you think Air India will become worse than it was when it was with the government, I don't know what you're smoking.
@@lorddiegocosta3307Pakistan is as good as Somalia. Don't even mention it.
"The check-in experience was disorganized, the staff was annoyed" 🙄
Josh, that's nothing surprising or something new. Indian airlines have the worse customer service off and onboard. Even before I started watching the video, I knew this was gonna be a hot mess
Not only airlines ..im in malaysia. And the indians are rude here ...while malays ,indonesian, even chinese are kind and aprochable ...
11:42 Airport worker lashing out on the video that Josh recorded
The video is great as usual but the title is a bit misleading considering that experience was on a previous trip
Not really… it was still an unreported incident/trip before this video
Planning my trip to India for next year and after this VDO, am definitely not flying with VISTARA or even Air India, rather fly with the budget airlines where atleast you know you are not getting anything. Cheers Josh
In a situation like this it is not a company problem it is a cultural problem.
well said Culture values belief etc are important features But when we have an airline operation getting different types of customers of different hues and colors it is better to do SOP likle ATC so it will be directed to customer satisfaction and very good service Can be done just put them in a reorientation program again as we dont lose human capital
@@venkateshsubramaniam7631 i understand where you guys are coming from. But i dont know... whenever i read comments this (i dont mean it negative, honestly) it reminds me of the chicken and egg question of what comes first, in a broad way.
What i mean with this is this: We are very quick to demand what you just demanded. But why cant we do it opposite? If i go into another country i can adapt to their way of thinking.
If a cabin crew member would sit next to me and eat i wouldnt care for 1 moment. Why should i? I wouldt try and start to get in a conversation maybe and learn to know more about the person. On a boring flight, what can be better than meeting someone from another culture and get in a good conversation.
Im German and lived in Thailand for a decade, not once i would expect anyone of the Thais to adapt to me. But i gladly adapt to them.
I see it opposite, seeing this would make my heart warmer for a minute because its a sign that there are still humans out there. Not only robots and ego ppl. Not sure, somehow its still a sign that ppl have it too good if one worries about this that much.
Maybe we should be happy to be able to fly. But i get it, this way of thinking is out.
PS: Maybe the worst thing about 2022 is that with this thinking im called a rightist, because everything i just said and gladly to without thinking twice, i expect the "visitors" in our country the same and adapt to us, not opposite.
Bad times....everything is just shifted to 180 deg and noone sees how crazy the world has become.
Ehhhh idk man, I found the people at NYC very rude. Ain't all that helpful.
Thank you Josh for bringing this to light, I had the same experience with Indigo Airlines when I was traveling to USA from India. It was a code sharing flight with Qatar Airways for Mumbai - Doha. No professionalism at all, Arrogant Crew something that they are paying for you to travel in Indigo. DO NOT TRAVEL WITH INDIGO. I would't have If I Knew earlier that Qatar Airways code sharing flight experience would be this horrible. It feels sad to see these airlines and crew member ruining nations (INDIA) name for the sake of their cheap attitude. If you cannot level with up International travel service Do not start that sector. Indigo would charge Rs.160 for the cup of Chai on their international flight Lol! And the way they treat you when you ask for a cup of water is totally crazy. I would't expect that on the international flight.
Ex-Qantas crew from 2008. If we deadhead there was 2 options.
1. Wear full uniform and uphold all standards, no drinking alcohol on the flight for this option.
2. Wear civvy clothes, no alcohol until after takeoff incase required to work last second and still, maintain professionalism.
We would get placed in the highest cabin class available i.e. first or business if available but would be expected to be served last etc. However working crew would provide full service and treat you as a passenger in order to maintain illusion of not being crew deadheading.
Josh , I don’t think I would eat or drink anything, after that aggressive behavior. You are very brave to fly that Airline, after they figured out, you have given them a bad review.
I always enjoy your videos, they are always very informative & interesting. Stay safe.
It's no way aggressive. Atleast that guy spoke English. It was just a enquiry.
@@digitaldeft let’s agree, to disagree . .
The man was flustered, ran up the stairs, shouted, and called Josh out of the plane ✈️.
Have a nice day.
@@alexanderallan215 that may a coarse way but not aggressive. That's the way many Indians speak English. I live here.. for overwhelming majority Indians ...English is not even a second language.
@@digitaldeft I have met many Indian 🇮🇳 people, They never spoke to me that way. Have a nice day , as you were.
@@alexanderallan215 You met Indian origin people in your country, thats very different from an Indian born and raised in India. Thats how Indians speak and it was not aggressive at all, also its a security hazard to film parts of the airport and the runway
It's very interesting to analyze how different cultures handle the customer service industries like airline service. I'm surprised the Indians are bad at this. I've seen tiny African Nations with better customer service.
Hey josh, I’m a cabin crew from biman bangladesh airlines, in my airline if you’re deadheading you cant be in uniform and you’re ID card cant be visible and only chief purser/CIC is allowed to sit in business class. If she was in my airline, she’d have been fired the next day or so. Also pax gets priority regarding choosing the meal and getting served first, we the crew either have to eat later on or have the next available choice offered.
Honestly my experience with Biman Bangladesh has been worse, aircraft being not clean and cabin crew busy chit chatting and not really caring about passengers, have not had any such issues with Vistara during my travels.
I flew on Vistara from Pune to Bangalore and it was pretty decent
Hi Josh! Crew member here in one of middle east carriers. Deadheading in our company is really common for us even in daily basis. We are allowed to use our phone or other electronic devices while deadhead and with a full uniform. Our allocated seats are normally in economy it is rare to be in business unless it’s an empty flights. We will receive the same service meal like other guests on board. The only thing I would like to highlight is probably the attitude/behavior. Deadheading is still part of duty, even though we’re allowed to be relax doesn’t mean that we’re acting unprofessionally.
Different levels of standards !!
At my airline here in the US we are allowed to board the aircraft first prior to pax boarding. We have the option to wear our uniform or not. But also we are free to use the deadhead to watch movies or use our phone etc. You are just a normal pax here.
Thanks for the eye opener Josh! Was thinking of booking Vistara from Dhaka to Frankfurt. Definitely not gonna do that now lol.
Yes,you please book your seat on world’s only seven star airlines- Biman Bangladesh!!! 😂😂😂 They make you feel travel back in time every fuckin time!!! 😂
I think you should experience it yourself and then take a decision for or against
@@sudiptomukherji1100 Aww 🥺 Saw you butthurt indians coming at me from a mile away lol.
@@alpanapaul8210 I've traveled in Vistara business class once to Delhi. I didn't feel it to be a bang for my buck so I'd rather not risk it on a long haul flight. Besides, I've booked Turkish airlines already. Thanks for your input tho 🤝
@@kaziaymanahshan202 yes, since 1971 dude. What else could a country do when they see their neighbourhood is getting slaughtered by their own brothers, eh!!😉
Not cabin crew, but cockpit crew. When deadheading we usually board first and yes sitting there with your phone is acceptable at my airline and I will regularly do so. The airline I work for is a large European legacy carrier.
What a scary feeling having some guy running after you and harassing you about a video. Why does it take your video to wake up an airline? You truly are a brave man to fly with them. Thank you from those of us who have experienced this type of behavior. Your platform for showing this decline in an airline was successful. Keep up the good fight and be safe.
This isn't bad as much u r exaggerating
@@bhavyajain2427 how much are they paying you 🙄
@@bhavyajain2427u saw the video right, trying to take down videos and asking him why are you taking video?
Each airline is different. With my airline, deadheading is positive space and you can upgrade priority over over employees seeking first class. And we can fly in our uniform. I think others and yourself are being abit high and mighty but when I’ve had the chance I choose to NOT where the uniform. But I wouldn’t get pissy with someone making a review. I’m fact, what a missed opportunity this crew had to engage you about the industry in person from her perspective.
Very good point. She could have been an excellent “Brand Ambassador”.
"HOWEVER I'M 100 PERCENT SURE THAT THE CREW SPAT ON TO MY FOOD" 🤣🤣🤣🤣🤣🤣 Nice Review Josh..!!
In most of the flights of AI heading from BOM/DEL to COK, I have seen a lot of deadheading crew, some of them get business class seats and some the economy seat, In the most recent two business class flights there were 2 revenue pax and 6 crew but they did not wear uniform but had an id card of Air India, the service for the them was same as that of regular passengers
@josh Cahill, I do watch a lot o your videos, My Mom worked for Gulf Air for over 2 decades, hence my passion for Aircrafts, am blessed with a Job that requires a lot of travel hence, have flown a many, many times with Asian, European and African carriers.
Just last month I flew for the first time on IndiGo and boy was that a trip (Dxb-Bom-Goa), as I walked towards my Gate, there were 4 IndiGo Cabin Crew walking in front of me, each carrying a KFC Bag, found it a bit strange at first, but later to my Surprise they all 4 were Deadhead Crew, now here is where all the flags went off...
- 2 were seated right in front of me, 2 on the other side of the aisle, One of the On duty Crew poked fun at them for carrying KFC onboard, to that all 4 crew replied, "Yuck, We never eat the Airline food onboard", "We rather stay hungry", strangely the on duty Crew also replies the same "Yeah, me too i would never eat the crap that is served onboard"
... Wow and this conversation is right In front of us Passengers,
- Apparently the 2 Deadhead Crew in front of me, were not even on the right seats, but decided to sit together as they wanted company, till the actual Passengers arrived, they even had the audacity, to ask them to exchange seats, which the older couple denied
- the somehow landed up all seating on 1 side, was not sure f they managed to swap seats with other fellow passengers, and boy were they loud on the whole flight, discussing and poking fun and gossiping on other fellow crew.
- When the Crew came to ask what you want to Drink, i asked if they had coffee, she said yes, charged me the money as it was a Budget flight where you pay for any meal or beverages onboard. the crew never asks what coffee you want, instead pulls out a 3-in-1 sachet and puts it in hot water, i told her Ma'am i want Coffee without Sugar, that was the trigger, she went from being a snob to a full blown "Karen" raising her voice saying we do not have coffee without Sugar, you have this, as i had already paid for it, i politely told her thanks and returned the coffee, she leaves her cart in the middle of the aisle and comes back 5 minutes later with Black Coffee, did i drink the coffee - Of course NOT
- As for the Flight, it was with a Transit, so your checked in your onward Flight and given a Boarding pass, i do understand due to Custom clearing you need to collect your baggage, but when your back for your 2nd flight since you already have a boarding pass, they should at least have a special counter for baggage drop with boarding pass holders, but when asked the crew got confrontational and i had to stand in the General Queue for over an hour just to drop the baggage again!
Hey! Not from the industry but victim of vistara baggage handlings.
In short, they misplaced the luggage, took 5!days to get into Colombo, I needed to collect it from airport and appeared damaged and with some items missing. The ground service refused to comply iatas procedure in filling PIR. The police enforced the procedure, then the settlement by the airline refused to comply Montreal convention wanting to clear the damage of the luggage with 15 dollars…
Josh is like husband, getting scolding from wife vistara 😭😂😂😂😭
I'm glad you get to expose those companies that are toxic and they disregard people. The customer is the boss no matter what .
Surprised as to how Tata group remained a spectator in its downfall and more surprising at world class Singapore Airlines being mute at the downfall
We had the same issue on Bangladesh biman airlines, full of crew in business class, took our seats, and locked the toilet for them. They wouldn't allow us to have the lights on at 10am Bangladesh time, because they neeed sleep. It was an 10 hour flight from hell.
Honestly appreciate josh video but my experience of travelling with vistas twice a month since they have started operating never ever has been bad.
Alltough the first option is allways indigo due to there punchtual behaviour but still vistara we hve no issues and love it.
It’s really nice to see some good honest consumer advocacy. So many companies and their employees think it’s acceptable to abuse the customer.
Me and my family have never flown Vistara. My brother and me being big aviation geeks after watching your videos of Vistara urge our parents to not book the airline. It's a shame because we do want to try it out
Lol thats very childish thing to be expected from kid. His Experience was bad dosen't mean same will be with you nor does his experience was good means your experience will be good.
@@arpanabinaswar1811ok boomer
Once travelling on a night flight in Upper Class with Virgin Atlantic 2 of the cabin crew had a few hours sleep on the Upper Class flatbeds during the night. They weren’t dead heading they were working crew members. I’m all for the crew taking a rest but I found this a bit strange. Only saw it once.
Question: is merging with Air India really the solution to all this airlines problem or is it just a band aid solution? This in my opinion seems like they just want to hide in another corporate entity's name. Correct me if I'm wrong but it seems like it will still be under the same management but with a different branding, so how will that do Vistara any good if right now they can't learn and correct all the complaints being thrown at the airline, staff and management right now? Just my two cents
The fate of both air india and vistara depends on how tata operates . If tata decides to change things , they will change ,if not its just band aid . I beleive tata can take it in the right direction and they have been trying to lately.
As Air India is the dominant entity. Vistar’s bad product and service should be overshadowed by Air India!
The key word however is, “SHOULD”.
@@michaelreid8857 unless Tata shows genuine interest in rectifying their existing issues, there's a possibility of having a spillover with the Air India brand if acquisitions to push through
@@aartityagi8348 Tata customer service is very bad like their service centers , I knew its 3rd party but company has responsibility to train them properly
for your kind information igi airport is very serious matter while boarding or tarmac not allowed any such kind of photography due to security reasons .
Spitting on your food if they did, is NOT good Josh, I’m shocked if they did. The deadheading I feel was probably a plant to keep an eye on you & report back. My worst experience with feeling uncomfortable flying on an airline was with El Al. They couldn’t understand why I could afford to travel so much, asking why certain documents were issued differently to others, had me unpack my luggage twice on the ground & the same questions asked by two different sets of staff. On boarding, a man sat in the 3 seats in front of me, taking the middle seat, just staring at me for the short flight from Cairo to Tel Aviv. The man next to you looked suspicious too. You are a braver man than me Josh, I wouldn’t have given them another opportunity , you have been fair with your review of the good food served, shame about their work ethic. Safe travels Josh.
They shouldn't have spat in Josh's food, but I'm disappointed that he said he would've done the same thing in their position. Maybe he was joking, but it's made me see him differently from now on.
@@TravelAnorak I just took that as a joke, as I’m sure Josh did, maybe the joke wasn’t for everyone.. thanks for the reply
@@clay9185 I wondered if it was a self-deprecating joke but wasn't sure.
@@TravelAnorak Maybe but nothing would excuse someone spitting on your food, if indeed it was done. Give Josh the benefit of doubt being an attempt at humour. I’m sure he didn’t mean it literally..
@@TravelAnorak how are u looking at him differently but not the terrible airline…. over a joke…. where is ur common sense
It’s actually TAJ caterers if you are not aware ! Glad you enjoyed your air food
Josh and Vistara, a never ending love story 😂🥲
Sorry forgot to mention that you were totally correct about the staff on air Vistara , flew with them in may UK-del
Amazing video as always Josh and I am happy that you are telling people the facts and truth about the airline which is completely not known by people 😄
Here in USA when deadheading most of the airlines will not let you sit in business class or first class, you have to sit in economy. We are usually allowed to be in our phones but still act professional and courteous. Most of us put a jacket or something to cover our uniforms while passengers are boarding so they dont see we are crew. Unfortunately there are many cabin crew in all the airlines here that behave like that :(
Thanks for your always interesting videos. If I was only to compare the cabin lay out nand catering provided in this video to Brazilian equivalents, I would definitively be very jealous. Apart from high fares, you would quick realize that the domestic airlines are ripping-off their high-paying customers, with very little to offer to justify the premium class status. As for the VIP lounges, they are all overcrowded, basically open to any credit card holder (and family) and are basically non-existent in the domestic terminals.
I use to fly out of BOM late at night every 3 weeks (international). All airlines used the same lounges. They were alway crowded late at night. Morning was not too bad.
While I’ll agree with your reaction to boneheaded crew, I’ve reservations on your take on the lounge issue. Despite being CV Platinum member, I’ve faced this issue on multiple occasions. India,being land of a billion+ people, and rising disposable income, credit cards with free lounge access issuance on the rise n airlines having pathetic food choices, this crowd is understandable. In fact flying on Thai airway BOM-BKK in business class, There was no lunge access in Mumbai. I had to wait out the 3 hours in terminal as The Priority Pass was not on me.
I've flown on several Airlines headquarter in America, China Airlines (Taiwan), Korean Airlines, and Singapore Airlines. None were really bad, some better than others, but the best was Singapore Airlines. What do you think?
Qatar Airways (Doha. Al Safwa/Al Mourjan Lounge) and Singapore Airlines (Changi. KrisFlyer Gold/SilverKris Lounge) for me!.
I don't get why an off-duty crew member can't just relax though. Dealing with customers is pretty exhausting to start with - and as much as I hate to admit this about our country, India has some of the most poorly behaved flyers in the world. Add to that an overworking and crude employer (based on what you've heard from their messages) - I think there's absolutely nothing wrong in a crew member trying to hold on to their sanity by just relaxing and looking at their phone - I'm guessing in a deliberate attempt to not be bothered by passengers in the couple of off-duty hours they have before their next flight.
On my airline you can use your phone just like a pax when dead heading. We are not allowed to use them on the plane when working. When dead heading you just have to not show the company in bad light. You can eat, drink( non alcohol), watch a movie, sleep, read a book etc. However you are as back up for the working crew if something happens and also if you are certified on the aircraft. However that sitting slouched is yikes.
Rn Tata is looking at merging AI with Vistara and AI has already hired a branding consultant who also worked in rebranding American Airlines to work upon the rebranding strategy. As they want the 30% market share faster, they are merging the airlines. The Tatas seem to fully understand the problems and are trying to fix it. Campbell Wilson is very particular about returning back the AI legacy just as it was in the past. I am optimistic about the merger. Only time will tell what happens.
We sometimes have to deadhead in uniform as we may have to operate straight after we land or we need to comply with the relevant countries entry regulations.
We can use our phone and so I don’t see an issue with it. I’d always engage with customers if they were receptive to engaging.
Josh... thank you very much for honest unpaid review... The crew was totally unprofessional... But still hope it will improve like Taj hotels which owned by Tata... Catering always good because it is provided by another Tata -Singapore company Taj sats. Lastly don't scare to review in India.... waiting for more review.... Good Luck.