Fixed: Sony a7R / a7 Stuck Shutter “Camera Error Turn the Power off then On"
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- เผยแพร่เมื่อ 12 ก.ย. 2024
- My Sony a7R mark 1 shutter curtain was stuck. Got error on screen “Camera Error, Turn the Camera off then ON”. I tried many things to make it work but it wasn't working. I called Sony and repair center, the total cost was over $400. I decided to buy the shutter assembly from eBay and repair it myself. So I open the Camera take a look if I need anything else but end-up fixing my camera.
If you have any question feel free to comment.
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Links of websites I got help.
www.lensrental...
www.scotttorbo...
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#SonyA7R #Stuckshutter #CameraError #Fix
An option to consider for those out there who did not drop or obviously break the shutter. I was photographing a wedding when a dust storm hit. Even though I didn't open the camera during the storm, the shutter curtain on my a7ii got stuck and wouldn't close, giving me the 'Camera Error, Turn the Camera off then ON' message. Since I knew the shutter hadn't been damaged but rather had some dust that was causing it to stick. I did the 'Turn the Camera off/on' cycle while holding a vibrator (it was actually a hair trimmer) against the side of the camera, which caused the shutter to work lose and drop. I had to do this a few times while gently blowing out the shutter area with a Giotto Bulb Air blower. Took about 10 attempts for it to stop sticking, but now the shutter is back to normal. Just saying.
Thomas! You are just great! My a 6000 had the same problem, i tried everything. I watched every video and every repair guide. Nothing did the job. Than it was your vibrator joke that catched my eye and after just 1 minute of trying it with a electrical toothbrush it worked again! Thank you very much!!
Great job! I work as a camera technician and work on Sony in my free time, I'm impressed that someone with a lack of experience was able to replace the shutter with little issue.
hey could you help me?
@@dmitriymedvedev2469 with what?
hey daniel , i’m looking at a sony a7ii on ebay right now , it’s 350 cause it has a error once powered on , i have no experience with fixing cameras . do you think i should get it . also is there any videos and websites i can look at to help me out . thanks daniel
I want to give you a gigantic thank you for your work producing one of the most helpful videos I've seen on TH-cam. Sony is the culprit here. They don't give a damn about anything but money . There should be a class action suit about this issue. I don't have the money to be sending my camera off as I am retired so I really appreciate the top production values that you have shown here and I may buy the tools and do it myself . I believe that it may be a tension issue and I may try that first and leave the camera disassembled and buy a new shutter if that doesn't fix it. Perhaps you could do a mini video showing just how to adjust that mechanism? My initial error occurred when the camera was around freezing outside shooting the eclipse but I know others have had the issue in tropical situations , Thank you so much!
I'm working on an other Sony camera that had the same issue. But if you like I can provide the a clip just fixing the shutter curtain.
@@FarooqAhmad This is a ridiculous situation. I have started a new Facebook group to document/ crate a possible class action suit about SONY negligence. Thank you! here: facebook.com/groups/377985359651760/
Awesome, thanks for sharing this. I have exactly that problem on my Nex 6. Definitely worth a try, what have I got to lose??
There actually was a class action suit brought in NY. The judge dismissed it though.
7:27 Do I have to drink SunRype grape juice before I reassemble the camera, or can I use another brand?
Dan Ahmed 😂
Hahaha
I didn't have sunripe so I replaced with beer.
I also started getting the “Camera Error Turn the Power off then On" error on my A6000. I bought the camera, new, a few months ago so it must have been in storage for several years - wonder if their lubricants deteriorate? It was happening with both the Sony battery and generic battery. It was OK after removing and replacing the battery, but would stick again after I'd left the camera untouched for a while. Eventually I tried this (when the camera was in 'working mode'): 1. Set "Release w/o Lens" to "Enable", switch camera off, remove the lens, use a blower inside the sensor area, around the edges (maybe a foreign body causing the shutter to stick?). 2. Remove the memory card - you'll get a "No Card" message, switch the camera on, switch Drive Mode to "Continuous", keep shutter release pressed down for as long as you like - you can see the shutter working. Having no card allows you to shoot almost indefinitely. I put all back to normal and not had the problem since - touch wood! Maybe this continuous firing helps the shutter blades to slide better.
You just saved me a trip to the repair centre, thank you so much.
I know this is an oldish post but I just tried this and so far so good! Thank you!
I did second option and it works!! Thank you soo much!!!
had same problem with my a6000. just try your method and its worked! thank you so much!
I’ve just tried this as well but also had to knock bottom of camera a few times. For a moment it was working but left it about 20 minutes or so and error is back.
Your video was super helpful for my camera fix. I have an A7RII, so the internals were a little bit different but between your video and an IFixIt page on the camera, I was able to do this fix. I tightened up on the one shutter screw that reduced the shutter return triggering force to just barely there. It seems to be working so far!
Prior to this fix the camera would take 8-10 shots before the shutter locked down. Hopefully this adjustment keeps it from locking up for a long time. It will be a huge relief to not have to send the camera out or buy a new one. Thanks very much!
Thank you so much for posting this! This is the best resource I've found so far for fixing my A7R. Thanks to you I've been able to extend it's life for much longer. Excellent video!
This is a major problem that Sony needs to adjust. It's insane how often I see this pop up on various FB communties.
Yes! It just happened to me!
@@andrelousada me too
This is a known problem of Sony cameras. Even their newer generation of cameras has this problem. Such as the A7III.
It just happened to me after just 43.000 photos in my a7rii it is very sad as my sony a6000 has no problems after 93.000
Great video! Respect for taking this challenge. At least, I learn the the Sony Alpha is fixable with the basic tools. Good to know!
You just saved me $250 if this works. Thank you so much for this video.
You have to post the break down and assembly process in normal speed as well please
Pretty cool video. Did you test afterward if the shutter speeds were still correct? I don't know how you'd test it though. Also I'm curious, did you record two audio sources, one during the making of the video and one you voiced over? I noticed at the end of the video your voice over says "peace" but I can hear "peace out" in a different voice without the accent. Are you faking the accent?
I tested some high shutter speed shots and compare with Sony a6500, It's almost same result and yes had two voice 1 during recording and 2nd voice over cause original video is around 2 hours long.
So the problem was that there was a screw that got slightly loose on the original shutter? I wasn't clear if you used a brand new shutter or repaired the old one. It looks like you repaired the old one.
same, did not got that clear
Mine got stuck. Took about two hours of trial and error. This is dangerous, so if you can send it in for repair, do that. My backup cameras were all Canon 70Ds and 5D2s, and i needed to shoot a video so i didn’t want the loss of quality. The solution i came up with: when the camera turns on, with the lens off, would slide the battery in and slap it against my thigh at the exact moment the shutter would attempt an actuation. I spent an hour and some change trying to pry it with tweezers. This worked after 3 knee slaps, and the first thing i did was go to menu and select quiet shutter.
Just spent 2 hours doing this and it worked! Thanks so much
Major Key Studios did u replace the shutter?
is it 400 dollor worth of work?
David Rofa I didn’t. It had some sand in it and there was a tiny bit of broken metal that I had no idea where it came from, but the camera worked fine after 2 attempts. It’s time consuming but worth it.
Joshua Peri just need patience, I tried and failed then tried again and it worked.
Major Key Studios have you had any issues with it since you’ve fixed it?
Thanks alot! This video was very helpful. I have the same issue on my Sony A7R. I tried everything and ended up buying myself a replacement shutter unit too and it fixed all issues. The shutters seem not very durable on the Sony models and I wish the error messages would be more precise at least.
one slip, and down the hole we fall
it seems to take no time at all
😂😂
Thanks for this video and the links. I wish you had not sped up the process so fast though. I had trouble following . You can't go frame by frame on you tube just second by second. Just took mine apart but found the top 2 blades are damaged. Found replacement blades on ebay but I think I should just order the entire assembly.
It works was using it last night to shoot comet neowise. scared me though when the shutter failed to activate a couple times on low battery. I have 2 batteries in the grip but it just wouldn't switch over. When I switched them manually it was fine.
Thank you so much for this video!
I have the same problem! but there is a very loud noise when i turn on the camera, the sound come out of the shutter drive motor i think.
is this the shutter or the motor drive?
Looks like sound from gear ⚙️, either it’s stuck or got free!
@@FarooqAhmad the shutter still always stuck! after i disassemble the camera i found no damage.
I've opened the shutter with a small magnet, everything was good.
After i assemble the camera the problem returned and the shutter stucked directly when i turn on the camera with the noise.
I just don't have the guts to put a screwdriver in my camera, I have an A6000 and same problem, also it starts working after I remove and put back the battery a few times, any other suggestions?
Good video - I am in a similar boat and out of warranty with my A7M2. After researching for a few days I think there is enough information out there to do what you have accomplished here. My model is going to be different internally than yours but one of your links above also did a teardown of the A7M2 which is very helpful. Where did you source your toolkit? I am waiting to hear back from one more repair shop in Phoenix before ordering the part and tools. He has really good reviews on google for camera repair in general and has been around quite a while, but nothing indicating he works with SONY. I am pretty confident I can do this on my own if need be, I just want to have my tools and parts ready to go. Any tips would be super helpful and especially the toolkit information.
Thank you :)
I got this tool kit from amazon for $15. Its not the best but It done the job. Highly recommended to buy a good tools and tweezer. A7ii is a little different layout of thread down. In the end shutter curtain is exactly the same. Here is the link that can help you
www.lensrentals.com/blog/2015/02/the-a7ii-teardown-a-look-inside-sonys-new-camera/
Dude thank you so much going to try this Fix thanks to you looking for the tools now
Awesome Job on the repair, :-). and Great choice of drink ;-)
Did you buy shutter parts from Ali Express and fix them? Or did you just tweak some of the parts that are there and fix it?
Thanks so much for this video! Can you send a link to the camera repair kit you used to fix it?
I bought this one out from amazon.ca
It’s not the best but it works.
60 in 1 Precision Screwdriver... www.amazon.ca/dp/B06XHWL4SK?ref=ppx_pop_mob_ap_share
My a7ii ran into this problem last night, I have never dropped it or abused it at all, and while shooting an event the shutter just stopped and the same error message came on screen Your video is awesome, but, it scares me to death. I will have to send mine in for repair as I am way too afraid to try doing the repair myself, I'm pretty sure I will run into some type of problem and then it will cost even more to get it fixed.
My camera probably has on;y 20-30k clicks on it, so I think this is ludicrous o have happened! I'm feeling devastated at the moment. I have been in love with my camera since buying it 2 years ago, and i have many lenses for it, but i am now feeling so bummed out and not even sure if i want to continue with it?
I was also in your situation, but around $500 for a7Ri wasn't worth. and yes I can do some repair. 😎. Shutter problem is with all Sony, but Sony fix the issue new a7iii, a7riii and a9. Mine was only 7K shutter count and got the problem.
Best of luck.
Ty. Would you suggest to try fixing it myself, I am familiar with electronics and parts but scared of running into a problem during the take apart of putting it back together.
I was also trying to understand if in the end, you needed to install a new shutter or you were able to fix the problem by simply adjusting the 2 screws?
@@bobtaylor3194 In my case I just adjust 2 screws and that's all it take. but if you want to get 100% working buy the new shutter out of eBay or Aliexpress and replace it.
In my opinion it best solution as I save time and Money.
To be honest give a try.
You are right to be careful. These electronic devices have very tight tolerances, it is easy to mis-align or to crack something. However the A7 seems sturdy and assembled in a relatively simple way: a bunch of electrical boards stacked on top of each other. I have seen worse.
I have the same problem with a7r mkII but the curtain goes up when the batteries are taken out. It seems my issue is somewhat weather/humidity dependent.
I certainly do not have your handling skills nor confidence so use the electronic curtain in very cold or very humid conditions. It is not a real solution but I can still use the camera.
Thanks a million for sharing your findings!
it's speed up. how long did the tear down take? if it takes too long, it's probably better to take it to the tech center
Pretty good in it, took me half an hour to disassemble and almost same time to reassemble including testing and stuff.
Did you buy the repair part of fixed it without the need to buy the repair part? I didn't get it.
So did you install a new shutter or fix your one by adjusting the spring tensions?
Wait did you replace the shutter? I didn’t see you do that????? Thanks
Did you put in a new shutter blade unit or repair the same one that was there?😐🙄
Am i the only one who is freaking out about the solution to this problem???
Much respect to Farooq and everyone who is able to completely disassemble and reassemble their camera but my god, if i tried this myself i would literally be throwing money down the drain cos most likely i wouldn't be able to put it back together again!
so sad about this stupid curtain issue :(
NOPE!!!! I'm not afraid to take it apart. WE SHOULDNT HAVE TO THOUGH!!! Shame on @sony
Every iphone user be like😂 see i have a iphone 😂
Oh hi! Do you remember how strong the force of the springs should be set to?
Also one of the shutter blades kind of klicks at the end and beginning of travel - is this supposed to be this way? I loosened it a bit and they both seem to work OK manually. But immediately after turning on the camera, it closes the first curtain and does not open it again. Seems more like an actuation problem than an adjustment thing. What do you think?
Great job man! What was the actual failure mode of the curtain?
Don’t really know what actually happened. Was out for shooting and it stuck at first shot.
I think bumped while traveling.
Was there anything noticeably broken with the curtain when you pulled it out? Thanks man.
No, all I figure was spring tension was loose and other was tight. Nothing broken and I think it’s problem with Sony shutter curtain.
They made the customer turn into a ball in the valley ball court....hhhh
Thank you. Sounds like Sony sold out. Well i am glad that you pinned this down. I wasn’t going to go through the Sony repair. May as well buy a new camera. And after this likely not Sony.
Got the same problem. Going to try fixing it today. Did I understand it right that I need to play with those two screws that hold the blades in the shutter, tighten or loosen them?
You bet, that right. well best of luck!
Great job. This video makes me realize I'm not capable of fixing my Sony A7R. I'll continue to use my Canon 70D, which I really like but do miss my A7R.
I'm not a professional so I can't justify spending that much money again.
sell me that junk of urs
Man I love my Sony a6000 but I too got this error and non of my local camera man won’t fix it any recommendations
This actually saved my Sony A7, which had a small piece of metal blocking its shutter mechanism. So thank you very much for the guide, it was very helpful.
I see that there are many Sony A cameras with that problem. I own Sony a5100 and shutter was already replaced after 6 months of use.
how many hours did it take you to do the repair?
Yep,you should get into repairing sony camera's..you did well i think.lot of screws,alot of parts...
Thanks. But it’s my part time hobby
@@FarooqAhmad yeah,you did good...alot of stuff to disassemble,reassemble..id have to video that to make sure i put it back together right
What kind of cleaning fluid did you use to wipe down the optics?
I used chemical free glass cleaner.
Have a longer version that isnt sped up??
Did it help for long? Or then it happened again? Is the camera working now?
Recently my Nikon D4s camera shutter got stuck and Nikon service centre denied to repair and they said that camera is declared as end of service
Fabulous. An education and a pleasure.
Hi. Was there any foreshadowing to the Camera Error? My a7R mark 1 has shutter problems. Sometimes, it will work perfectly fine, after pulling the battery and putting it back in. Sometimes, pressing the shutter will shoot a frame, but it will take a few seconds for the whole open and close shutter to happen and the image ultimately isn't stored. Sometimes the shutter gets stuck closed. "Rebooting" with the battery is a hassle. I'm just trying to decide whether my problem is the same... perhaps the shutter spring is getting loose?
For the tools, do you know which screw drivers and sizes you needed to use? I have a few tools and not a whole set like you do, so I'm hoping to make do with what I have, Phillips #0, 1.4mm Flathead, and tiny Torx, about the size of the Phillips #0.
Thanks!
Just picked a a73 up with this issue hoping this solves my issue as my shutter hasnt fallen apart yet its just stuck closed.
How log has this original fix lasted?
Did it reset the shutter count after installing a new one?
4th pin inside the camera lens mount has stuck inside. What to do? I could not find any help online.
Hello, wanted to ask for some advice on my Sony a7riii , its suddenly turn off on me during the middle of an event, I first thought it was the battery 🔋 but I replaced the battery and it’s not turning on at all. It doesn’t even make a noice, like if the battery was dead. Please any tips... Thank y’all
Estevan Salazar Sorry to hear about that. Not 100% sure But try to connect via USB-C to power or to you computer.
Also try to update the software or reset the camera through you computer. During this process take off the lens.
Also sometime it happens while checking focus on different lens. Specially 85mm f1.8.
Bhaijan aapki Punglish Canada vich log samajh rende hain ?
What tool assortment are you using?
hi thanks now my a7ii is butchered :D i have a question will you assemble the shutter curtain open or the other is closed? cause when i twist the allen screw the curtain did not move like on your video and the other curtain is locking when i open, and you need to push it to close is that normal? thanks :)
With the Allen key I opened the screw all the way, then it's start closing (at that point it got almost free with no tension). For other curtain, I tight the screw clockwise. if you just push the wheel pin it get lose. (Means have to hold the curtain wheel and carefully turn clockwise). Hope that help.
thank you will try to assemble it today :)
Golden Moments Good luck.!
@@FarooqAhmad i assembled it but now its saying incompatible battery :(
@@goldenmoments6087 That must be a ribbon cable not properly attached, specially the grip (Battery) side. I had the same problem with Sony NEX-5N that my currently working on.
My Hero!
Thank you for this video you helped me with an a6000
MS, what is wrong with your a6000?
I was worried I needed to do this. I took a small tool, messed with the shutter to “jar” it. It popped open now, then I took a blower and used it around the sensor. Guess there was something in there
Hola!, donde consigo las herramientas?
Good storytelling!!!! :)
Hello, I tried to remove the back assembly of my A7r but unable to get it out: only the bottom can be move outside a little but unable to move the upper part. Do you have a trick to take this piece outside? Thanks a lot.
Upper part is screwed in with main body and screws are under the view finder. see at 6:13
Hope that help!
Please offer advice .
Unresponsive buttons on a Sony
Some buttons on my Sony a7RII don’t work. Menu button, “ok”, wheel dail, function button
Though I can shoot in AUto mode.
Nov 22, 2020:
I didn't have the same error as the author. My a7R's shutter would stall occasionally. It would go like this: turn on, shoot a few shots, shutter would start to be delayed closing, wait for shutter to close or turn off camera, (sometimes pop out battery to fix), turn on again, repeat... This made the camera quite annoying to use, as I could only shoot a few frames, then "reboot" it.
If your a7R only has shutter close delay issues and not a camera error...
* POSSIBLE FIX *
What I found was that the shutter worked perfectly fine with Sony batteries. It worked consistently. When I switched to a generic brand, the shutter got delayed. Swapping back in the Sony battery made it work again.
* POSSIBLE FIX *
It makes no sense to me why this is the case, as I have not upgraded the firmware recently. My Sony NEX-7, which I did upgrade the firmware, stopped working with generic batteries completely and won't even turn on with a generic. My Sony NEX-5 is happy with the generic batteries.
I had this error for such a long time on my A7III which is my backup camera. After a few months of neglecting it I tried to switch it on and the error was gone for some reason and the camera was working perfectly again. Then decided to make it a full spectrum camera so I disassembled the camera, removed the IR filter and put in back together. Then the error message appeared again. Disassembled and reassembled it for like 5 times now and a few hours ago it was working and I could make photos again. Then I turned the camera off, 5 min later back on and the error was there again. It's driving me crazy! The issue for me is that the IBIS is tilted slightly when turned it on, then after a few seconds it stabilises and the error appears. So something is wrong with the IBIS, but after opening it so many times I just can't find the issue... I guess having it repaired is my last hope, but it's costly
This very thing just occurred to my A6000... I'll give this a shot as I'm waiting for the new A6000 body to arrive. With luck I'll then have 2 working cameras.
Did it work?
@@xochilsilva1357 Well....It may have - if I were a factory camera tech. I got the shutter unstuck, but had 100(?) tiny multi sized screws and parts disassembled beyond my patience to figure. These mystery pieces just fall out too. Where do they come from?
@@TheLimbReaper you should search for a repair manual for the a6000 id suggest elektrotanya.com since it helped me repair my Sony A7 Screen. Sony is utter shit when it comes to prices. i went to the service center to repair my screen and it costs like 120 dollars. and then i tried to repair it by my self which only costs around 30 dollars. sony's repair manual provide an indepth look at your camera and also provides step by step instruction to remove a single piece.
Hy there, @Farooq Ahmad
I've started to get the same error on my 7R...
Where I can buy a new shutter.
Cann you please post a link.
Thanks
Thank you so much for the video, I just replaced my shutter with an original spare part and it works again! Strangely the sound of the shutter became much louder.. Do you or anyone else have any experience if I may need to adjust the tension of the new shutter?
Thomas Müller Did you lubricate the moving parts of shutter? If not take couple shoots it will smooth out a bit.
@@FarooqAhmad I just installed the replacement part directly without any lubricant, should I have used some? Thanks for your help!
@@tomte5555 It wont hurt cause some time it help to reduce the friction . Hope that help. Best of luck.
I have the same problem on my a7rii but mind works fine on silent shutter dose that effect the quality of the photo or video
In my case when I switched the lenses camera was working ok, so it was not problem with my camera but lens. When I updated my lens firmware everything is perfect.
You almost disassembled the entire camera. I have a Sony a3000 bought from eBay. Same issue: Shutter stuck. The mechanism probably is similar. I may be give it a try to fix it.
Is your day job watch repair?
Awesome going to try it on my own they want to charge me $400. To fix it I have a Sony SLT-A55V WISH ME LUCK !
Great! Thanks for this video....
Great video thanks for sharing!
Good work
I opened my sony a77 after almost a year and it turned on then alpha logo showed and i had to set location and time zone , everything seems to be fine but after a few seconds it shut down and won't turn on,,i kept my camera without battery in a airtight box with some silica gel,, charged battery fully before using it,but it shut down and wont turning on,,when i turn on switch some red light is popping beside card slot and there is no information in display,,what could be the problem?
Hi. I have sony dsc h1 and i am getting the same error thatnit nees to turnnoff and on but nothing good happen. Please help. Thanks
You are amazing.
Hellow just to ask I have a Sony alpha a200 and the problem is no lens Attached and shutter lock, that is a display in all program only only one I can use.
Only m mode that I can use
We got the same problem, even it’s still within the warranty, and we bought from same store
That’s sucks, hope they repair sooner.
Great...but I wouldn't dare do it myself ...for fear of the camera never being brought back to working state !
Hey man i have the same issue with my a7 unit too. Can you help me out?
At what part you have problem, Follow the video and link in description.
Hi there
I have a pre-owned a6400
It turns off while taking pics and it comes back on, not sure what might cause the issues.. please help
Same issue here but on a73
Wow!!! Awesome job!!
Total Kudos.!
Just killed an A7S following this - its okay, the Sony service charge was greater than the body's value. The problem was the insulating tape on the A7S which has strips across it of sticky foam and I simply didn't see there was a ribbon cable coming down from the power and shutter release! Oh well, the owner isn't too bothered and it was effectively dead anyway.
Prince westerburg, how did you kill it?
Do you enjoy your Sony?
So for yes! 💓
Very nice thankyou
Thank you soo much. Could you supply a film at normal speed . I would be willing to pay.
May I know the purpose of the footage.
You can email me at Farooq.Ahmad1516@gmail.com
nice, I ask permission to download this video. thanks
So can we adjust the shutter curtain and not replace it? My a6500 has this issue and the warranty is over any suggestions?
Jom A6500 is little different as it has stabilization. But yes you can try if you can before sending to Sony.
Thank you so much. I am just having this problem now. It's happened quite a few times, but as I turned it off and reinserted a different battery, it resolved itself. I am wondering if my screw is loose too. I will have to do this. I'm considering switching mirrorless to canon or Nikon. I have the Sony a7rii and four lenses. I keep reading about how terrible their customer service is, and I don't want to be the one to have to fix my whole camera, especially if it is difficult or dangerous to do so! Does anyone recommend a solution???
BRAVE BOY I EVR SEEN..
I replaced the shutter but it has the same problem
I have the same issue while changing my lens :(
Very impressive.
mz sya bertanya kamera sony sya eror gmn sulusi nya mz