I hear a lot people mention the customer service and how it's really subpar which is what actually stopped me from ordering from them. I remember you wrote the email about the tuning in your video too.
I watched this video with a sense of looming terror, waiting to hear what issues you were experiencing from Keisel! The demo song sounded wonderful, Leo! And it's a really beautiful composition, as well! In a way, I was relieved by the time that you got to the issues; I was relieved that they weren't worse! But still, Keisel must know that your channel exists, and as a small fish potential customer in the USA, you by comparison are a premium customer! Keisel failed the most basic quality assurance or quality control process before shipping you your guitar. Then on top of that, Keisel also failed the most basic customer service when not respecting the requests you've made via email. Keisel should respond and apologize, and send you a tracking number for the pickguard and knobs. Excellent customer service at this point would be a personal apology from whomever's job it was to handle your order. The failure of the ordering process to inform the buyer about the loss of the tone control also must be made up for. A company which truly cared would pledge to fix the erroneous information in the ordering software. Keisel should also arrange and pay for your guitar's electronics to be altered with a double pot and stereo output jack, or other arrangement to which you agree, to solve their mistake. Leo, if you as a kind of informal international Keisel brand ambassador and super fan, owning 3 of their instruments, is not given excellent customer service, what hope is there for those of us without an established platform, and without the instrument budget that you have? Keisel would have to really dazzle us with their response to you for me to consider doing business with them in the future.
Hi, thank you so much, I'm super happy that you like the demo song!!! Let's see what's gonna happen, honestly I don't expect anything... likely the guitar is great and I enjoy a lot playing her... maybe this video could help them to increase the quality of their customer service and can help other guitarist to carefully use the web configurator. Thank you once more!
I agree with the comments. Direct to consumer sales, customer service has to be a top priority. Hard fail here. Will be interested in your follow up report on what, if anything Keisel does to fix the issues. My friend that plays bass with me in our church band is a Carvin super fan and has several of their guitars and basses. This was all before the name change to Keisel. They are very high quality instruments. Sad that there's not customer service to match. Great video and demo song as always Leo. Looks like you've got a great new guitar, despite a few annoying issues. God bless and rock on 👍😎🎸
Thank you! Yes, the guitar is great...and I really wanted everything to be perfect, as I had high expectation from the brand... unfortunately I had these issues... I really hope they can fix everything, even if I'm skeptical ... I'm happy you like the video and the especially the song!!! Thank you!
I ordered a Kiesel Osirus last November and it was delivered in late February. It came exactly as I ordered it. This guitar is rock solid, plays like a dream, sounds fantastic, with 5 different sound options available via the 5 way switch. I wrote to them twice while waiting for delivery and they responded to both messages within 1 or 2 days. I do think that they could do a lot to improve their customers experiences. However, my experience was a good one. And I'm sold on the quality of their product.
Hi Tom, thank you! Yes, the guitars are great! I'm happy that your experience was good...mine was not so nice, but it could happen. Let me also add, that I think all our feedbacks (good and bad) are valuable for Kiesel (if the listen) to improve their customer experience. Thank you!
excellent video as always LEO! every time I search for your channel in youtube I type "leo fender" and then I remember "oh! its leo gibson" its a weird combination, I gues its best of both worlds... Its like being a movie star named "robert eastwood" or "clint de niro"
The guitar looks and sounds amazing. And i have heard about the Kiesel customer service fail too many times. Honestly it does not even make sense such a company that exclusively distrubite their own guitars to have such a poor customer service. That sould be their strong side. But the guitars looks and sounds awesome :D I would like to get a delos with holdsworth pickups. I have heard that they are mid-focused, have medium output and really good for hard rock sound.
Hi, yes, I would say that...I expect a better service....The other Zeus I have, which is a 7 strings, mounts an Holdsworth PU in the neck. You can check out my demo review here: th-cam.com/video/-WLC8qCu08Q/w-d-xo.html Thank you!
Maybe just buy used to avoid it then and still get a good deal. I mean they do stainless steel frets standard so they should still be in great condition.
You are not the first one to mention the bad customer service. This is very alarming and it would be in their best interest to address the issue. I hope they respond to you appropriately.
You are very lucky that they changed the black plastic knobs to black metallic ones because that looks way way better. The plastic ones should only be matched with guitars that have a plastic pickguard. But of course they should have asked the customer beforehand before they fixed the 'mistake' the customer probably made. Tuning it in Eb takes 10 seconds.
Thank you for sharing. I'm sorry, but in my experience it does not take 10 seconds....as we have to fix the springs of the guitar....the action changes, etc.
Came here to say the same thing lol! I recently got a plini nx model and the tool that comes with the new models stripped out on the part that adjusts the string height. I emailed them and asked if the tool would be for sale in the future. They are not sure but offered to send me a replacement for free! I love that company and have been playing only those guitars since 2015 now!
I don't know why Jeff Kiesel stopped offering an extra output for the piezo pickup. My older Carvin Holdsworth Fatboy has not only an extra output, but also an onboard active parametric EQ with 2 tone controls with a cut/boost feature for each. The magnetic pickups have their own output, volume and tone controls. Not to mention a 3rd output for midi with its own volume and up/down program selector switch. There's not much control with only a single output on your Zeus.... and it cuts the tone control out of the circuit!?! What are they thinking??? There are some other changes I don't much care for since Jeff Kiesel took over from his father. Don't know if I'll buy a Kiesel guitar. I do like some of the headless models, but if I can't get a piezo pickup without its own output & tone and volume controls I don't know. That's become important to me since I first started playing electric guitars w/ a piezo & magnetic p'ups back in the 1980's.
Hi, these are great guitars...you have to be careful with the configurator...very careful and don't expect anything when you ask something... Thank you for your message!
This is why I never got a Kiesel. Actually it was when Jeff was a complete wacko in a video about a customer and had to apologize for it. With all the guitar brands in the world I will never support that company... Way past 3 strikes for their service.
I have 2 kiesels that I bought used and love them, I’ll definitely be getting another one used. I called once to place an order for a brand new one and honestly the salesman sounded bored and jaded and not helpful at all and as I was asking questions as I wanted a pretty specific build he wasn’t being helpful and only answered “yep… nope.. nope can’t do that” and I got annoyed by it and just said “ nevermind I’ll get something else instead “ and he just said “ok” and we hung up… Second time I traded a few emails with another salesman and he was nicer, I gave him the specs I wanted and he put up a price for me, but the way they charge extra for every little thing adds up quick and it ended up being lot more than I was looking to spend. I’ll stick to the used market and let someone else take the hit on the price. I still like their guitars (just as I like Gibsons even with their stupid “play authentic”shenanigans
Hi Rob, good points. I also have two used Kiesels and this one that is a custom order...in the used market you are spending less money and you know exactly what you get, even if it could be different from your "perfect" specs....where buying new you spend more, and you should get the specs you want...even if not always...😀. Therefore finally in the used market you have to be patient, but you can get some very good occasions... Thank you!
Me too have a used Kiesel. Been watching their and customer review video’s some time now and got really excited. But because I never played a Kiesel before I thought it would be wiser to start with a used one first to get a feel of the guitar. It is a DC700 stringthrough with a thinner neck and 20inch radius. Still not sure if I prefer the 20 over the standard 14 but the thinner neck is something I probaby would not order if I’d buy a new Kiesel. There are more pro’s and cons to mention but I am happy that I didnt’t bought a new one. Now I know what I like and don’t like. The only minor thing when buying used guitars is that you can never know what the factory setup was. Because a good setup is far from easy and I prefer a specialist doing it than myself.
Me too have a used Kiesel. Been watching their and customer review video’s some time now and got really excited. But because I never played a Kiesel before I thought it would be wiser to start with a used one first to get a feel of the guitar. It is a DC700 stringthrough with a thinner neck and 20inch radius. Still not sure if I prefer the 20 over the standard 14 but the thinner neck is something I probaby would not order if I’d buy a new Kiesel. There are more pro’s and cons to mention but I am happy that I didnt’t bought a new one. Now I know what I like and don’t like. The only minor thing when buying used guitars is that you can never know what the factory setup was. Because a good setup is far from easy and I prefer a specialist doing it than myself.
Hi Leo! That really is a beautiful guitar and I hope they can make all your requests right for you. Sorry you had a bad experience like this, that must be very, very disappointing. Ive only ever had one such experience (with Native Instruments hardware of all things and for FAR less money) - but it does leave a bad taste. Hope it wont diminish your enjoyment of your new guitar and I hope it gets sorted out for you very quickly!
Hi, thank you so much for your encouragement and I'm sorry for your bad experience with Native Instrument. Yes, it's disappointing, especially if you like the brand and what they do...and therefore the bad taste is even worser. Nevertheless, fortunately, the guitar is very beautiful!!! Thank you once more!
Beautiful guitar! Are you sure the output is not stereo? It is usual for some guitars with piezo: one channel for the pickups and the other for piezo... Great demo song!
@Leo Gibson great review! Yes, as Jaime mentioned, I would be shocked if that wasn't a stereo jack like some Rickenbackers. Using a Y cable from a single stereo output is more ergonomical than 2 cables coming out of the guitar. You can even use a single stereo cable, then split it when it's closer to your amps or mixing board which is a much better option.
Great looking guitar. I only miss in that video demo of pickup combination on cleans and on drive. I really like SSH guitars and 2 and 4 positions for clean rythm and neck for clean solo. You have right, guitar should have tone knob. They could give 2 pot on one knob for that. I see that you are not happy with it. You can send it to me and I will take that burdon for you and I will be unhapy with it :D.
Ciao Leo! La chitarra è fantastica! Il servizio clienti Kiesel è terrificante e in rete ci sono diversi casi di gente che si è addirittura rivolta a legali... L'attuale configuratore è già un passo avanti rispetto a quello dove la chitarra te le dovevi immaginare... 😂 La mia Leia (acquistata tra quelle già in stock) mi arrivò accordata in Eb senza che io ne feci richiesta. Cosa bizzarra... Ho più volte richiesto via mail in che anno era stata prodotta la chitarra e nonostante mi abbiano più volte risposto (senza fretta....) l'anno non me l'hanno mai detto! Insomma... Sono dei tragattini che hanno la fortuna di fare chitarre davvero desiderabili...
Ciao Luca, grazie per aver condiviso la tua esperienza!!! Davvero bizzarra la tua vicenda...io ho chiesto di accordare in Eb e niente...l'hanno mandata a te in Eb, che non l'avevi chiesto...davvero bizzarro!! Comunque condivido il tuo pensiero...le chitarre sono veramente ottime...ma il customer service...
I agree with you on their awful customer service!, there's lots of stories about the same issues, recently there was another youtuber I can't remember his name that had a big Carvin Kiesel collection and got ignored and neglected by Kiesel just for pointing an error on the finish of another kiesel guitar he had ordered that was also very expensive, There's many comments of ex-workers of Kiesel that say that once Jeff took the lead customer service and quality went downhill as Jeff Kiesel is a very difficult and arrogant person, They still have good guitars but nothing compared to what Carvin used to be as a whole manufacturer of Guitars and amps
Hi Alex, yes...Kiesel makes great guitars....they just need to improve their customer support and they could become the number one guitar builder... Thank you for sharing!
Awesome video, guitar, and playing. I have a Kiesel CS6 with the piezo saddles and HSH pickup configuration and a toggle switch to add the neck pickup (so I can get neck/bridge simultaneously as well as all 3 pickups simultaneously, as well as all the standard Strat 5-way configurations). I designed it online but I STRONGLY recommend CALLING their toll free number to place your order with a real person like I did. Especially if you want some non-standard stuff like HSH pickup configuration, custom switching, etc, like I had. Placing my order with a real person was key to getting the custom stuff that you can't specify with the online builder. Talking to a real person also allows you to clarify things that might not be clear, and these guys are experts and can give great advice if you have questions regarding what options to select. As Jeff Kiesel says all the time "Call my guys". There is a reason for that. You don't want to place a 3000 dollar order online and then just hope for the best. Especially if you're asking for stuff like Eb tuning. My overall experience with ordering was excellent. The only issue I had with the guitar was when it arrived, the piezo saddles didn't work. I did email them about it and they were pretty responsive. After doing the troubleshooting they recommended without it fixing the problem they told me to ship the guitar back at their expense and they fixed the problem right away and sent it back. So it was no cost to me, just added an additional 2 weeks because of shipping from the East Coast to San Diego and back again. I have about 30 guitars including all the big names and I would say the Kiesel is easily the most beautiful and most versatile of them all. No regrets whatsoever and would totally order another (again, by calling their toll free number and ordering on the phone). I honestly think the value you get for the money from Kiesel is 2nd to none. I paid about 2600 dollars (ordered in autumn of 2020 before the most recent price increase) for a guitar that is essentially a functional hybrid of a PRS modern Eagle and PRS Piezo and looks just as good as a private stock PRS at 1/3 to 1/2 the price.
Hi, thank you so much, both for the compliments and for sharing your experience. You are right, a call could have been the solution. Let me just say that I'm not 100% sure that it would have worked for me, as I'm not from USA and I'm not native tongue, so I'm not sure I would have properly understood and explained all my needs. As regards the Eb, well I think it was a pretty easy request, that I have reiterated even in different emails...telling them how important it was for me...I'm not sure they would have taken this request into account even after a call... Thank you once more, your experience could be for sure of a great help for other guitarists interested in their guitars!
Back in 2009 I bought a Carvin CT3. And I will never buy a guitar again from them. With the years the guitar has changed color from blue to practically black. I sent a message reporting the situation. They never came back to me. And if you talk to them they don't treat you well, no respect, should I say. Even the president of Kissel has been mentioned in some forum because his attitude towards some costumers. These guitars are very expensive and customers deserve better. Enjoy you guitar!
Hi, I'm investigating and thinking...as far as I understood the amp modelling is = to the GT 1000, therefore we have a new form factor but same sound...nevertheless could be interesting for the channel...I have to think about it. Thank you for your message!
Questions which may have been asked or addressed. Is the output jack a stereo jack or could it be switched to a stereo jack then you could break out the piezo and magnetic into two channels with a stereo cable? Also, you could switch one or both of the volume knobs for a stacked knobs so you could have a tone control for the whole guitar under one knob or have a tone knob for each style of pickup under each volume knob. I have seen some older Jazz basses with this circuit. Could you get Kiesel to reimburse you for the service from a local repair shop as a means to make things a little better?
I own 7 Kiesels and never had a problem. I have called and they have gladly helped out for changes (never email). It’s a shame this happened to you. Great guitar tho’
Hi, thank you for sharing your experience! For me, being in Europe and not speaking Native American language, it easier to write an email...nevertheless they have sent me the correct volume knobs and the pick guard. Thank you for your message!
I have an HD Delos as well that I've had for about a month. The time from order to delivery was about 17 weeks, but this was a much simpler build. The only major options were 3 Johnny Hiland single-coil pickups and a 3-piece neck. The workmanship and setup are absolutely perfect. This is the first guitar I've owned with a tung-oiled neck and I am amazed by how smooth it is. Now that I have the guitar, is there anything I would have done differently? Yes. I would have gotten swamp ash instead of alder for lighter weight (my guitar is 6.25 lbs). I would have ordered the same control layout as on the Hiland model, but when I ordered I did not know it was different from the standard layout. I blame my own lack of research for both issues, not Kiesel. I got exactly what I ordered, with impeccable workmanship. My own advice for anyone considering ordering a Kiesel is to not just rip through the configurator and order, as I did, but to spend a couple of days thinking about that you really want, and if you have any questions, just ask. Leo, I believe the separate jack for the acoustic saddles was the standard up until a few years ago because I remember seeing a review discussing it here on TH-cam. I'm sure this is less expensive for Keisel and probably most customers won't care. I also didn't know about the loss of the tone knob, so thank you for the heads up about that. Cheers!
Hi, thank you for sharing your experience!!! These are great guitars and you are right, you have to be very careful with the configurator! In my case the knobs were properly selected...so I don't really know what happened... as regards the output, it could be even a good choice if you use an amp modelling pedalboard, with which you can define specific preset for the acoustic guitar. Thank you!
I wonder if one has a better experience when ringing them directly? Perhaps it seems like one is being ignored but perhaps they get to many emails to handle and can’t get back to everyone?
Maybe ... I also think that for a guy not living in USA and not natively speacking English is far easier to write an email ... also because the time zone is different and therefore a phone call could be not so simple ... I honestly don't see all this difficulties in managing emails ... they also answered to my email .... telling me that they would have done what I asked ... and, by the way, what's the point in providing an email to clients, if you are not able to handle it?...if you are not able to handle emails...you should inform your customer...so at least they know... Thank you!
It's unfortunate that you've run into problems with the Specs you ordered and what you got. The guitar is obviously beautiful and sounds great. If I understand correctly, you got the bridge Piezo pickups, but no tone control for them. That's a major problem in my opinion, as that type of pickup tends to be excessively bright, and near useless without a tone pot. They should send you the correct style tone knobs you ordered. Not setting up the guitar for Eb Standard tuning, though a mistake on their part, is relatively easy to correct, but you paid for them to do it, and they should have delivered. As a repeat customer, they should have given you much better care. These errors, mistakes, and poor Customer Service are the kind of things that can make guitarists second guess about purchasing from them.
Hi, yes, I do agree with everything you said. You are right, the guitar does not have a tone knob, as the second knob is used for the volume of the piezo...which was something I did not understood while configuring the guitar... Thank you for your message!!!
@@LeoGibsonGtr I have experimented with combining a Piezo with an electric guitar pickup (Humbucker, and Single Coil) and a very real problem is Phasing/signal cancellation/comb filtering. If it's going to work, some sophisticated electronics will probably be needed. I ended up having separate jacks for each type of pickup, and running them into different inputs on a Mixer. I found it much easier to deal with them that way. In the video, you mentioned your preference for having two jacks as well. 👍😎
That's a really cool guitar. I have no experience with Kiesels myself, but I've often seen them. They do make very nice stuff, but sadly your story about the service isn't a unique one. 😅
Yes, you are right...the guitars are very very cool and also unique I would say...maybe I have been not lucky...nevertheless finally they have sent me both the pick guard and the right volume pot. Thank you!
You know Leo, a guy with your abilities doesn't have to spend thousands on a custom guitar. I bet you can play a broom stick and it will still sound amazing. I used to sell top guitar brands and the more expensive or successful the brand became, the worse their customer service got. That happened to Gibson, Fender and, for example, Ibanez. Once they get your money, it's bye bye. Kiesel, Schmiesel...I have my own custom made guitars that I assembled myself. Never looked back. Great playing!
Hi James, thank you for the compliments! For me the guitar has also to inspire me, and everything contributes...the colour, the shape, how conferrable is the neck, the feel, etc...and I enjoy a lot Suhr and Kiesel guitars...so this experience with this Kiesel order is really sad for me... I'm curious: do you build guitars? do you sell them? Thank you!
I see...I think you are right...and now I have learnt it...I didn't call them also because I'm in Europe...and I thought it was easier to send an email.... Thank you for your message!
@@LeoGibsonGtr I totally understand that. There’s still no excuse for essentially ignoring email communications especially ones from a returning customer.
Customer service is incredibly important - for Kiesel to allow your relationship with them to deteriorate to these depths, where you are publicly complaining about them on a TH-cam platform - constitutes a monumental failure on their part, which they should correct ASAP. Kiesel used to be "Carvin," which went out of business; Kiesel is still owned and operated by the same family, and may suffer from legacy ideology and management issues. It's quite possible the new show-runner at Kiesel is more capitalist than customer service, despite the flashy salesmanship.
Hi Mike, I really love their guitars...and in fact I have three Kiesel...so this is kind of a failure also for me...I hope they can improve their customer service...
@@LeoGibsonGtr I have owned two Carvin guitars, and ordered one of their neck blanks for a custom project, all of which were quality affordable guitars that I quite enjoyed, and still own after all these years. I never had a problem transacting with them. Hope things work out for the best, and I keep Kiesel on my radar to do future business with. Cheers~
Thank you Mike, I also enjoy their guitars, all of the 3 I have are great guitars, and I enjoy a lot playing them. I'm just upset for the wrong knobs and the Eb tuning...when you spend 3 grands...you would like everything to be perfect...even because I love so much their guitars...
The customer experience seems to be hit and miss with Kiesel. In the end, these are rather small complaints which I hope they will make right eventually. We might think that spending $3K on a guitar should get us a better experience but it’s really just a routine sale to them. Nothing special.
Hi, I think you are right, it's just a routing for them...Let me just say that loving their guitars and having many of them, this is even more sad for me. Likely the guitar is great... Thank you for your message!
Kiesel sells thousands of custom guitars every year and unfortunately we hear about a few bad experiences every once in a while. I called in my order and talking to a salesman has helped answer all the questions I had and get my kiesel exactly as I wanted. It came better than I expected actually. They also say in their website that once you post an order you can’t change anything because of how the order goes to different departments and they would have to track all the paperwork to make the changes. Unfortunately that includes changing the tuning on the setup. I know that sounds stupid and annoying as you are paying big money for a custom made instrument, but I understand they have thousands of orders going at the same time and making changes might actually take a lot of time in paperwork and and tracking the build in the warehouse. More like a user error when placing the order so can’t really blame them. (I wanted to change something in my order too and was told it wasn’t possible so I know how annoying that is )
I expect them to set up up the guitar in Eb, therefore the guitar should have been tuned in Eb, the spring of the bridge should have been set up accordingly, etc...I expected a complete set up of the guitar an half step down...
Well, for me this is not 10 minutes, as you have to set the springs finding the right spot, to verify the overall intonation, to set the proper action, to tune accordingly, etc.. Paying 3 grand for a guitar, I would like an expert doing these things for me. On the other hand, if it is so simple, why they didn't do it for me?
@@LeoGibsonGtr I have ordered my guitar a few weeks before the builder arrives. I was waiting 5 months and the guitar arrived with wrong and missed configurations. Although i asked for a photograph before the shipping, that never happened. Finally after a bunch of mails, they accepted their mistake and offered me a 150$ money return or 400$ if i buy a new one. I have chosen the second option but again im afraid what will arrive...Also i asked for a minor change a few hours after i placed my order and they said..No changes after the invoice. I know Kiesel is kind of a trend, at the moment but these tacticts dont guarantee a long term relationship with their clients..
Thanks for the informative review. I think I will still buy from them, but it's too bad they seem to be tripping on themselves when it comes to customer service and relationship management.
@@LeoGibsonGtr I totally get your disappointment and I would feel sad too, being taken for granted and ignored by the company that you've been such a supporter of; they need to pay more attention to people like you and improve their attitude. Even if you have great products like they do, the company is going to be hurt by taking their customers for granted.
That Kiesel sucks. You are 'only' a non-native speaker stranger for them. Their focus is on the US. lol. Ok, just mocking them but u have a pretty annoying result no tone knob, no separate phone jacks wise!
@@LeoGibsonGtr anyways, tons of good luthiers in Italy, they can manage these problems for you. I have a headless Ibanez, I hate phone jacks on the side of d guitars because they bother me playing on a chair. I m planning to drill a hole on its top and put it there. Cheers
I hear a lot people mention the customer service and how it's really subpar which is what actually stopped me from ordering from them. I remember you wrote the email about the tuning in your video too.
Hi, yes, that was the first email, that was ignored. Then I wrote another email, to which they answered. Thank you or your message!
I watched this video with a sense of looming terror, waiting to hear what issues you were experiencing from Keisel!
The demo song sounded wonderful, Leo! And it's a really beautiful composition, as well!
In a way, I was relieved by the time that you got to the issues; I was relieved that they weren't worse! But still, Keisel must know that your channel exists, and as a small fish potential customer in the USA, you by comparison are a premium customer! Keisel failed the most basic quality assurance or quality control process before shipping you your guitar. Then on top of that, Keisel also failed the most basic customer service when not respecting the requests you've made via email.
Keisel should respond and apologize, and send you a tracking number for the pickguard and knobs. Excellent customer service at this point would be a personal apology from whomever's job it was to handle your order. The failure of the ordering process to inform the buyer about the loss of the tone control also must be made up for. A company which truly cared would pledge to fix the erroneous information in the ordering software. Keisel should also arrange and pay for your guitar's electronics to be altered with a double pot and stereo output jack, or other arrangement to which you agree, to solve their mistake.
Leo, if you as a kind of informal international Keisel brand ambassador and super fan, owning 3 of their instruments, is not given excellent customer service, what hope is there for those of us without an established platform, and without the instrument budget that you have? Keisel would have to really dazzle us with their response to you for me to consider doing business with them in the future.
Hi, thank you so much, I'm super happy that you like the demo song!!!
Let's see what's gonna happen, honestly I don't expect anything... likely the guitar is great and I enjoy a lot playing her... maybe this video could help them to increase the quality of their customer service and can help other guitarist to carefully use the web configurator.
Thank you once more!
I agree with the comments. Direct to consumer sales, customer service has to be a top priority. Hard fail here. Will be interested in your follow up report on what, if anything Keisel does to fix the issues. My friend that plays bass with me in our church band is a Carvin super fan and has several of their guitars and basses. This was all before the name change to Keisel. They are very high quality instruments. Sad that there's not customer service to match. Great video and demo song as always Leo. Looks like you've got a great new guitar, despite a few annoying issues. God bless and rock on 👍😎🎸
Thank you! Yes, the guitar is great...and I really wanted everything to be perfect, as I had high expectation from the brand... unfortunately I had these issues... I really hope they can fix everything, even if I'm skeptical ...
I'm happy you like the video and the especially the song!!!
Thank you!
@@jcoulter43 unfortunately they have a track record of this more specifically under the Kiesel branding and not when they were simply Carvin…
I ordered a Kiesel Osirus last November and it was delivered in late February. It came exactly as I ordered it. This guitar is rock solid, plays like a dream, sounds fantastic, with 5 different sound options available via the 5 way switch. I wrote to them twice while waiting for delivery and they responded to both messages within 1 or 2 days.
I do think that they could do a lot to improve their customers experiences. However, my experience was a good one. And I'm sold on the quality of their product.
Hi Tom, thank you! Yes, the guitars are great! I'm happy that your experience was good...mine was not so nice, but it could happen. Let me also add, that I think all our feedbacks (good and bad) are valuable for Kiesel (if the listen) to improve their customer experience.
Thank you!
excellent video as always LEO! every time I search for your channel in youtube I type "leo fender" and then I remember "oh! its leo gibson" its a weird combination, I gues its best of both worlds... Its like being a movie star named "robert eastwood" or "clint de niro"
😀..this is very funny....we can go on forever.... Zinedine Pelè or Steve Gates or Nuno May, or Jimi Clapton....😀
Thank you!
I got myself a kiesel ZM8 last year. I love it. I also got a chambered body. Game changer.
Hi, I do agree...thank you for sharing!
The guitar looks and sounds amazing. And i have heard about the Kiesel customer service fail too many times. Honestly it does not even make sense such a company that exclusively distrubite their own guitars to have such a poor customer service. That sould be their strong side. But the guitars looks and sounds awesome :D I would like to get a delos with holdsworth pickups. I have heard that they are mid-focused, have medium output and really good for hard rock sound.
Hi, yes, I would say that...I expect a better service....The other Zeus I have, which is a 7 strings, mounts an Holdsworth PU in the neck. You can check out my demo review here: th-cam.com/video/-WLC8qCu08Q/w-d-xo.html
Thank you!
Maybe just buy used to avoid it then and still get a good deal. I mean they do stainless steel frets standard so they should still be in great condition.
You are not the first one to mention the bad customer service. This is very alarming and it would be in their best interest to address the issue. I hope they respond to you appropriately.
Hi,
thank you! ...fortunately the guitar is really good...but the wrong knobs are really unfortunate... Let's see how it's gonna end up...
he said " improvable"
You are very lucky that they changed the black plastic knobs to black metallic ones because that looks way way better. The plastic ones should only be matched with guitars that have a plastic pickguard. But of course they should have asked the customer beforehand before they fixed the 'mistake' the customer probably made. Tuning it in Eb takes 10 seconds.
Thank you for sharing.
I'm sorry, but in my experience it does not take 10 seconds....as we have to fix the springs of the guitar....the action changes, etc.
Nice guitar but heard too many bad stories about Kiesels customer service to consider one. Stramdbergs customer service is amazing
Hi Ian, than you for sharing your opinion and experience!
Came here to say the same thing lol! I recently got a plini nx model and the tool that comes with the new models stripped out on the part that adjusts the string height. I emailed them and asked if the tool would be for sale in the future. They are not sure but offered to send me a replacement for free! I love that company and have been playing only those guitars since 2015 now!
I too have a Kiesel Zeus that looks a lot like yours . Great video
Thank you!!! Both for sharing and for the compliments!!!
I don't know why Jeff Kiesel stopped offering an extra output for the piezo pickup. My older Carvin Holdsworth Fatboy has not only an extra output, but also an onboard active parametric EQ with 2 tone controls with a cut/boost feature for each. The magnetic pickups have their own output, volume and tone controls. Not to mention a 3rd output for midi with its own volume and up/down program selector switch. There's not much control with only a single output on your Zeus.... and it cuts the tone control out of the circuit!?! What are they thinking??? There are some other changes I don't much care for since Jeff Kiesel took over from his father. Don't know if I'll buy a Kiesel guitar. I do like some of the headless models, but if I can't get a piezo pickup without its own output & tone and volume controls I don't know. That's become important to me since I first started playing electric guitars w/ a piezo & magnetic p'ups back in the 1980's.
Thank you for sharing! Yes, I think that it would be nice to have the possibility to select a single output or a double one...
Wow........... those are some vital and valid issues........I'll definitely reconsider a purchase now....
Hi, these are great guitars...you have to be careful with the configurator...very careful and don't expect anything when you ask something...
Thank you for your message!
Good review.
Thank you so much! I'm happy that you like the review!!!
This is why I never got a Kiesel. Actually it was when Jeff was a complete wacko in a video about a customer and had to apologize for it. With all the guitar brands in the world I will never support that company... Way past 3 strikes for their service.
I have 2 kiesels that I bought used and love them, I’ll definitely be getting another one used. I called once to place an order for a brand new one and honestly the salesman sounded bored and jaded and not helpful at all and as I was asking questions as I wanted a pretty specific build he wasn’t being helpful and only answered “yep… nope.. nope can’t do that” and I got annoyed by it and just said “ nevermind I’ll get something else instead “ and he just said “ok” and we hung up…
Second time I traded a few emails with another salesman and he was nicer, I gave him the specs I wanted and he put up a price for me, but the way they charge extra for every little thing adds up quick and it ended up being lot more than I was looking to spend. I’ll stick to the used market and let someone else take the hit on the price. I still like their guitars (just as I like Gibsons even with their stupid “play authentic”shenanigans
Hi Rob, good points. I also have two used Kiesels and this one that is a custom order...in the used market you are spending less money and you know exactly what you get, even if it could be different from your "perfect" specs....where buying new you spend more, and you should get the specs you want...even if not always...😀. Therefore finally in the used market you have to be patient, but you can get some very good occasions...
Thank you!
@@LeoGibsonGtr agree! By the way I love your vids and your playing, very tasteful! Keep up the good work brother!
Thank you Rob, really appreciated!!!
Me too have a used Kiesel. Been watching their and customer review video’s some time now and got really excited. But because I never played a Kiesel before I thought it would be wiser to start with a used one first to get a feel of the guitar. It is a DC700 stringthrough with a thinner neck and 20inch radius. Still not sure if I prefer the 20 over the standard 14 but the thinner neck is something I probaby would not order if I’d buy a new Kiesel. There are more pro’s and cons to mention but I am happy that I didnt’t bought a new one. Now I know what I like and don’t like. The only minor thing when buying used guitars is that you can never know what the factory setup was. Because a good setup is far from easy and I prefer a specialist doing it than myself.
Me too have a used Kiesel. Been watching their and customer review video’s some time now and got really excited. But because I never played a Kiesel before I thought it would be wiser to start with a used one first to get a feel of the guitar. It is a DC700 stringthrough with a thinner neck and 20inch radius. Still not sure if I prefer the 20 over the standard 14 but the thinner neck is something I probaby would not order if I’d buy a new Kiesel. There are more pro’s and cons to mention but I am happy that I didnt’t bought a new one. Now I know what I like and don’t like. The only minor thing when buying used guitars is that you can never know what the factory setup was. Because a good setup is far from easy and I prefer a specialist doing it than myself.
Hi Leo! That really is a beautiful guitar and I hope they can make all your requests right for you. Sorry you had a bad experience like this, that must be very, very disappointing. Ive only ever had one such experience (with Native Instruments hardware of all things and for FAR less money) - but it does leave a bad taste. Hope it wont diminish your enjoyment of your new guitar and I hope it gets sorted out for you very quickly!
Hi, thank you so much for your encouragement and I'm sorry for your bad experience with Native Instrument. Yes, it's disappointing, especially if you like the brand and what they do...and therefore the bad taste is even worser.
Nevertheless, fortunately, the guitar is very beautiful!!!
Thank you once more!
Beautiful guitar! Are you sure the output is not stereo? It is usual for some guitars with piezo: one channel for the pickups and the other for piezo...
Great demo song!
Thank you Jaime, I'm happy that you like the demo song!!
I have to check it out...good point...
Thank you!
@Leo Gibson great review! Yes, as Jaime mentioned, I would be shocked if that wasn't a stereo jack like some Rickenbackers. Using a Y cable from a single stereo output is more ergonomical than 2 cables coming out of the guitar. You can even use a single stereo cable, then split it when it's closer to your amps or mixing board which is a much better option.
Great looking guitar. I only miss in that video demo of pickup combination on cleans and on drive. I really like SSH guitars and 2 and 4 positions for clean rythm and neck for clean solo. You have right, guitar should have tone knob. They could give 2 pot on one knob for that.
I see that you are not happy with it. You can send it to me and I will take that burdon for you and I will be unhapy with it :D.
😊
Ciao Leo!
La chitarra è fantastica!
Il servizio clienti Kiesel è terrificante e in rete ci sono diversi casi di gente che si è addirittura rivolta a legali...
L'attuale configuratore è già un passo avanti rispetto a quello dove la chitarra te le dovevi immaginare... 😂
La mia Leia (acquistata tra quelle già in stock) mi arrivò accordata in Eb senza che io ne feci richiesta.
Cosa bizzarra... Ho più volte richiesto via mail in che anno era stata prodotta la chitarra e nonostante mi abbiano più volte risposto (senza fretta....) l'anno non me l'hanno mai detto!
Insomma... Sono dei tragattini che hanno la fortuna di fare chitarre davvero desiderabili...
Ciao Luca,
grazie per aver condiviso la tua esperienza!!! Davvero bizzarra la tua vicenda...io ho chiesto di accordare in Eb e niente...l'hanno mandata a te in Eb, che non l'avevi chiesto...davvero bizzarro!! Comunque condivido il tuo pensiero...le chitarre sono veramente ottime...ma il customer service...
I agree with you on their awful customer service!, there's lots of stories about the same issues, recently there was another youtuber I can't remember his name that had a big Carvin Kiesel collection and got ignored and neglected by Kiesel just for pointing an error on the finish of another kiesel guitar he had ordered that was also very expensive, There's many comments of ex-workers of Kiesel that say that once Jeff took the lead customer service and quality went downhill as Jeff Kiesel is a very difficult and arrogant person, They still have good guitars but nothing compared to what Carvin used to be as a whole manufacturer of Guitars and amps
Hi Alex, yes...Kiesel makes great guitars....they just need to improve their customer support and they could become the number one guitar builder...
Thank you for sharing!
Awesome video, guitar, and playing. I have a Kiesel CS6 with the piezo saddles and HSH pickup configuration and a toggle switch to add the neck pickup (so I can get neck/bridge simultaneously as well as all 3 pickups simultaneously, as well as all the standard Strat 5-way configurations). I designed it online but I STRONGLY recommend CALLING their toll free number to place your order with a real person like I did. Especially if you want some non-standard stuff like HSH pickup configuration, custom switching, etc, like I had. Placing my order with a real person was key to getting the custom stuff that you can't specify with the online builder. Talking to a real person also allows you to clarify things that might not be clear, and these guys are experts and can give great advice if you have questions regarding what options to select. As Jeff Kiesel says all the time "Call my guys". There is a reason for that. You don't want to place a 3000 dollar order online and then just hope for the best. Especially if you're asking for stuff like Eb tuning. My overall experience with ordering was excellent. The only issue I had with the guitar was when it arrived, the piezo saddles didn't work. I did email them about it and they were pretty responsive. After doing the troubleshooting they recommended without it fixing the problem they told me to ship the guitar back at their expense and they fixed the problem right away and sent it back. So it was no cost to me, just added an additional 2 weeks because of shipping from the East Coast to San Diego and back again. I have about 30 guitars including all the big names and I would say the Kiesel is easily the most beautiful and most versatile of them all. No regrets whatsoever and would totally order another (again, by calling their toll free number and ordering on the phone). I honestly think the value you get for the money from Kiesel is 2nd to none. I paid about 2600 dollars (ordered in autumn of 2020 before the most recent price increase) for a guitar that is essentially a functional hybrid of a PRS modern Eagle and PRS Piezo and looks just as good as a private stock PRS at 1/3 to 1/2 the price.
Hi, thank you so much, both for the compliments and for sharing your experience. You are right, a call could have been the solution. Let me just say that I'm not 100% sure that it would have worked for me, as I'm not from USA and I'm not native tongue, so I'm not sure I would have properly understood and explained all my needs. As regards the Eb, well I think it was a pretty easy request, that I have reiterated even in different emails...telling them how important it was for me...I'm not sure they would have taken this request into account even after a call...
Thank you once more, your experience could be for sure of a great help for other guitarists interested in their guitars!
Back in 2009 I bought a Carvin CT3. And I will never buy a guitar again from them. With the years the guitar has changed color from blue to practically black. I sent a message reporting the situation. They never came back to me. And if you talk to them they don't treat you well, no respect, should I say. Even the president of Kissel has been mentioned in some forum because his attitude towards some costumers. These guitars are very expensive and customers deserve better. Enjoy you guitar!
Hi Antonio, thank you for sharing your experience!
I'm sorry for your bad experience...
Hi Leo. Are you going to be getting a Boss GX-100 to demo? I just pre-ordered mine. :)
Hi, I'm investigating and thinking...as far as I understood the amp modelling is = to the GT 1000, therefore we have a new form factor but same sound...nevertheless could be interesting for the channel...I have to think about it.
Thank you for your message!
Questions which may have been asked or addressed. Is the output jack a stereo jack or could it be switched to a stereo jack then you could break out the piezo and magnetic into two channels with a stereo cable?
Also, you could switch one or both of the volume knobs for a stacked knobs so you could have a tone control for the whole guitar under one knob or have a tone knob for each style of pickup under each volume knob. I have seen some older Jazz basses with this circuit.
Could you get Kiesel to reimburse you for the service from a local repair shop as a means to make things a little better?
I own 7 Kiesels and never had a problem. I have called and they have gladly helped out for changes (never email). It’s a shame this happened to you. Great guitar tho’
Hi, thank you for sharing your experience!
For me, being in Europe and not speaking Native American language, it easier to write an email...nevertheless they have sent me the correct volume knobs and the pick guard.
Thank you for your message!
How do you like the headless Delos?
I enjoy that guitar! Mine has a double humbacker, therefore it does not offers the "Strat sound" we should expect, but I still like it.
Thanks!
Why don't they offer piezo for their basses??
I'm sorry, I don't know....
I have an HD Delos as well that I've had for about a month. The time from order to delivery was about 17 weeks, but this was a much simpler build. The only major options were 3 Johnny Hiland single-coil pickups and a 3-piece neck. The workmanship and setup are absolutely perfect. This is the first guitar I've owned with a tung-oiled neck and I am amazed by how smooth it is.
Now that I have the guitar, is there anything I would have done differently? Yes. I would have gotten swamp ash instead of alder for lighter weight (my guitar is 6.25 lbs). I would have ordered the same control layout as on the Hiland model, but when I ordered I did not know it was different from the standard layout. I blame my own lack of research for both issues, not Kiesel. I got exactly what I ordered, with impeccable workmanship.
My own advice for anyone considering ordering a Kiesel is to not just rip through the configurator and order, as I did, but to spend a couple of days thinking about that you really want, and if you have any questions, just ask.
Leo, I believe the separate jack for the acoustic saddles was the standard up until a few years ago because I remember seeing a review discussing it here on TH-cam. I'm sure this is less expensive for Keisel and probably most customers won't care. I also didn't know about the loss of the tone knob, so thank you for the heads up about that.
Cheers!
Hi, thank you for sharing your experience!!!
These are great guitars and you are right, you have to be very careful with the configurator! In my case the knobs were properly selected...so I don't really know what happened... as regards the output, it could be even a good choice if you use an amp modelling pedalboard, with which you can define specific preset for the acoustic guitar.
Thank you!
Are you sure that the output jack isn't stereo, with Piezo on one side, and Mag PUs on the other?
I wonder if one has a better experience when ringing them directly? Perhaps it seems like one is being ignored but perhaps they get to many emails to handle and can’t get back to everyone?
Maybe ... I also think that for a guy not living in USA and not natively speacking English is far easier to write an email ... also because the time zone is different and therefore a phone call could be not so simple ...
I honestly don't see all this difficulties in managing emails ... they also answered to my email .... telling me that they would have done what I asked ... and, by the way, what's the point in providing an email to clients, if you are not able to handle it?...if you are not able to handle emails...you should inform your customer...so at least they know...
Thank you!
@@LeoGibsonGtr fair enough, your English is very good by the way considering it’s not your native language 😁😁😁
It's unfortunate that you've run into problems with the Specs you ordered and what you got. The guitar is obviously beautiful and sounds great. If I understand correctly, you got the bridge Piezo pickups, but no tone control for them. That's a major problem in my opinion, as that type of pickup tends to be excessively bright, and near useless without a tone pot. They should send you the correct style tone knobs you ordered. Not setting up the guitar for Eb Standard tuning, though a mistake on their part, is relatively easy to correct, but you paid for them to do it, and they should have delivered.
As a repeat customer, they should have given you much better care. These errors, mistakes, and poor Customer Service are the kind of things that can make guitarists second guess about purchasing from them.
Hi, yes, I do agree with everything you said. You are right, the guitar does not have a tone knob, as the second knob is used for the volume of the piezo...which was something I did not understood while configuring the guitar...
Thank you for your message!!!
@@LeoGibsonGtr I have experimented with combining a Piezo with an electric guitar pickup (Humbucker, and Single Coil) and a very real problem is Phasing/signal cancellation/comb filtering. If it's going to work, some sophisticated electronics will probably be needed. I ended up having separate jacks for each type of pickup, and running them into different inputs on a Mixer. I found it much easier to deal with them that way. In the video, you mentioned your preference for having two jacks as well. 👍😎
Hi, yes, I was used to different output to....I didn't noticed the problem with the phase...I have to check it out...thank you for sharing!
That's a really cool guitar. I have no experience with Kiesels myself, but I've often seen them. They do make very nice stuff, but sadly your story about the service isn't a unique one. 😅
Yes, you are right...the guitars are very very cool and also unique I would say...maybe I have been not lucky...nevertheless finally they have sent me both the pick guard and the right volume pot.
Thank you!
@@LeoGibsonGtr ah that's cool 👌👌👍
👍
Where can we buy this?
Hi, directly from Kiesel: www.kieselguitars.com
You know Leo, a guy with your abilities doesn't have to spend thousands on a custom guitar. I bet you can play a broom stick and it will still sound amazing. I used to sell top guitar brands and the more expensive or successful the brand became, the worse their customer service got. That happened to Gibson, Fender and, for example, Ibanez. Once they get your money, it's bye bye. Kiesel, Schmiesel...I have my own custom made guitars that I assembled myself. Never looked back. Great playing!
Hi James, thank you for the compliments! For me the guitar has also to inspire me, and everything contributes...the colour, the shape, how conferrable is the neck, the feel, etc...and I enjoy a lot Suhr and Kiesel guitars...so this experience with this Kiesel order is really sad for me...
I'm curious: do you build guitars? do you sell them?
Thank you!
Kiesel has come a long way with customer service but they still drop the ball hard with email. You have to call them to get anything done.
I see...I think you are right...and now I have learnt it...I didn't call them also because I'm in Europe...and I thought it was easier to send an email....
Thank you for your message!
@@LeoGibsonGtr I totally understand that. There’s still no excuse for essentially ignoring email communications especially ones from a returning customer.
Yes, I do agree!
Customer service is incredibly important - for Kiesel to allow your relationship with them to deteriorate to these depths, where you are publicly complaining about them on a TH-cam platform - constitutes a monumental failure on their part, which they should correct ASAP. Kiesel used to be "Carvin," which went out of business; Kiesel is still owned and operated by the same family, and may suffer from legacy ideology and management issues. It's quite possible the new show-runner at Kiesel is more capitalist than customer service, despite the flashy salesmanship.
Hi Mike, I really love their guitars...and in fact I have three Kiesel...so this is kind of a failure also for me...I hope they can improve their customer service...
@@LeoGibsonGtr I have owned two Carvin guitars, and ordered one of their neck blanks for a custom project, all of which were quality affordable guitars that I quite enjoyed, and still own after all these years. I never had a problem transacting with them. Hope things work out for the best, and I keep Kiesel on my radar to do future business with. Cheers~
Thank you Mike, I also enjoy their guitars, all of the 3 I have are great guitars, and I enjoy a lot playing them. I'm just upset for the wrong knobs and the Eb tuning...when you spend 3 grands...you would like everything to be perfect...even because I love so much their guitars...
The customer experience seems to be hit and miss with Kiesel. In the end, these are rather small complaints which I hope they will make right eventually. We might think that spending $3K on a guitar should get us a better experience but it’s really just a routine sale to them. Nothing special.
Hi, I think you are right, it's just a routing for them...Let me just say that loving their guitars and having many of them, this is even more sad for me. Likely the guitar is great...
Thank you for your message!
Kiesel sells thousands of custom guitars every year and unfortunately we hear about a few bad experiences every once in a while. I called in my order and talking to a salesman has helped answer all the questions I had and get my kiesel exactly as I wanted. It came better than I expected actually. They also say in their website that once you post an order you can’t change anything because of how the order goes to different departments and they would have to track all the paperwork to make the changes. Unfortunately that includes changing the tuning on the setup. I know that sounds stupid and annoying as you are paying big money for a custom made instrument, but I understand they have thousands of orders going at the same time and making changes might actually take a lot of time in paperwork and and tracking the build in the warehouse. More like a user error when placing the order so can’t really blame them. (I wanted to change something in my order too and was told it wasn’t possible so I know how annoying that is )
Hi Rob, thank you for sharing your experience!
@@LeoGibsonGtr you are a world class player Leo! Can’t wait to see more of you with that kiesel, specially using the piezo pickup!
Thank you Rob, really super appreciated!
Was does setup for Eb tuning mean?
Hi, the guitar is typically tuned E A D G B E...I prefer to tune it an half step down, therefore Eb Ab etc.
Thank you for your question!
@@LeoGibsonGtr I get that but you said they didn’t setup for Eb. What did you expect them to do??
I expect them to set up up the guitar in Eb, therefore the guitar should have been tuned in Eb, the spring of the bridge should have been set up accordingly, etc...I expected a complete set up of the guitar an half step down...
@@LeoGibsonGtr Geez, that’s ten minutes of standard setup stuff that you do on any guitar, new or used.
Well, for me this is not 10 minutes, as you have to set the springs finding the right spot, to verify the overall intonation, to set the proper action, to tune accordingly, etc.. Paying 3 grand for a guitar, I would like an expert doing these things for me.
On the other hand, if it is so simple, why they didn't do it for me?
Please make a video about Ukraine, it is so necessary now! Now our cities are being bombed, Ukrainians are dying.
sounds like he's got peanut butter stuck to the roof of his mouth
Hi, thank you for sharing your findings
Your name is leo but you pronounce it lao 😅
I would hate to be french its so hard for you to speak english
Thank you for your comment!
The worst customer service, in my opinion. Preety sure they will face the consequences soon. I had similar problems with my Kiesel.
Hi Tony....thank you for your message! Please share your experience here, if you want...
@@LeoGibsonGtr I have ordered my guitar a few weeks before the builder arrives. I was waiting 5 months and the guitar arrived with wrong and missed configurations. Although i asked for a photograph before the shipping, that never happened. Finally after a bunch of mails, they accepted their mistake and offered me a 150$ money return or 400$ if i buy a new one. I have chosen the second option but again im afraid what will arrive...Also i asked for a minor change a few hours after i placed my order and they said..No changes after the invoice. I know Kiesel is kind of a trend, at the moment but these tacticts dont guarantee a long term relationship with their clients..
Thanks for the informative review. I think I will still buy from them, but it's too bad they seem to be tripping on themselves when it comes to customer service and relationship management.
You are welcome! Maybe I've been unlucky...but that was my experience....and I agree with you.
Thank you!
@@LeoGibsonGtr I totally get your disappointment and I would feel sad too, being taken for granted and ignored by the company that you've been such a supporter of; they need to pay more attention to people like you and improve their attitude. Even if you have great products like they do, the company is going to be hurt by taking their customers for granted.
Yes, I do agree!
That Kiesel sucks. You are 'only' a non-native speaker stranger for them. Their focus is on the US. lol. Ok, just mocking them but u have a pretty annoying result no tone knob, no separate phone jacks wise!
Yes, it was really a pity, even becouse the guitar is very good...and with a small effort from Kiesel it could have been a fantastic experience....
@@LeoGibsonGtr anyways, tons of good luthiers in Italy, they can manage these problems for you. I have a headless Ibanez, I hate phone jacks on the side of d guitars because they bother me playing on a chair. I m planning to drill a hole on its top and put it there. Cheers
Yes, that's correct...