Thank you for posting this video. I had the same machine with the same flaking issue and I was extremely annoyed that I was drinking Teflon flakes for possibly over a month and a half, regardless of whether it is food safe. Fortunately Amazon approved my late return request (2 weeks past the return date) and the process was quick (within minutes of my request they had sent me a return label) and efficient (easy UPS store drop off). Based on what I'm reading the experience at Gaggia/Whole Latte Love has been a hassle. They are probably over run with requests, but requiring that the machine be "like new" is ridiculous, as you stated it's their problem, they should allow returns for all Evo machines with this issue, regardless of use. For my replacement I ordered the Cafelat Robot for about the same price as the Gaggia Evo. It's a completely different type of espresso machine, hand lever vs. automatic pump, but I'm looking forward to the traditional lever espresso making experience.
Wow. You are ALL in with your coffee bar. Very nice. I am here in Madagascar and I found a store selling Italian restaurant equipment. They had some 2019 GCP so I was very excited. We have great coffee from the central highlands Itasy region. Now I need to find a good grinder here. Happy espresso!!!
Hello, I came across your video and I'm in the same exact boat. I just bought the exact same machine (before xmas, also in white) and getting flakes from the boiler into my cup. In the process of returning for a store credit as well. Thinking about upgrading to the ECM Casa V with an eco-brass boiler and getting away from the aluminum boilers all together. Was looking at Bezzera BZ 10 but it's just to large at 17" in depth for my countertop. Breville dual boiler would be a sweet machine, good choice since you already have that great Eureka grinder. Thanks for sharing your experience, good to know that someone has the exact same issues that I've been going through too. All the best!
I have a 2019 GCP I got here in Madagascar and no issues after 5 months. I must say this is a huge problem for Gaggia as this is how brands get killed. Gaggia needs to stop shipping this boiler. No one is going to trust those coatings now even if they claim to have fixed the process. What a disaster and it is good you made this video. Congrats to WLL for dealing with all this.
Thank you so much for sharing this content! I posted in your last video how we're on a similar journey with our white Gaggia / Specialita setups. I also use a puck screen! 😀 I find it so much cleaner for the group head and forgiving with puck prep. I had boilergate issue too and thanks to your last video, I pushed WLL for credit, and just received the refund literally 2 hrs ago! Their customer service is really top notch. To minimize the time I would be out of a machine I took a risk and purchased a different machine from WLL the very same day I shipped the Gaggia back. As a replacement I thought about the Profitec Go originally, but ultimately decided I wanted a stainless steel boiler so upped my game to the ECM Classika PID with free flow control upgrade (not sure I needed this TBH). About triple the price of the Gaggia EVO but so far so good for my needs. The E61 group looks very impressive and it is satisfying when you pull the lever to start the extraction. It is a single boiler and the bigger 750ml boiler takes longer than the tiny Gaggia boiler for the steaming / recovery. Thought about dual boiler / HX machines as my wife likes milk based lattes whereas I am only drinking Americanos, but decided to just suck up the extra couple of minutes in my workflow and avoid the expense of the dual boiler or the potential lack of temperature consistency with HX machines. Unfortunately I agonize / research like crazy and somehow alway have buyers remorse no matter what I get, but price wise I think I had to draw the line at the Classika and so far am very pleased with it. I wish you the best of luck with whatever machine you decide to get. BTW, I love your current setup!
I have not experienced the problem with mine, but I never use the steam wand either. I seriously modified my GCEP, so I will just replace the boiler if I see the problem. I also have and LOVE the Cafelat Robot! Got that one used on eBay 💕
Thanks for the update on Gaggia. I sent in my GCEP two weeks ago. It is an unfortunate situation for everyone involved. I hope it gets resolved soon. This experience has motivated me to just buy once and cry once. I'm looking at the Profitect Pro 300, Breville Dual Boiler, or the BZ13. Most likely will go for the Dual Boiler. I hear Breville or WLL will have a sale on the BDB about once or twice a year. Hopefully they will have one soon!
I’m with you on that logic. My husband would say that, buy once cry once 😆 Thanks for letting me know about the sale regarding BDB! I’ll have to keep an eye on that 👏🏼
You have made the best of a difficult situation. Clearly I was not the only one who suggested the GO! Well you’ll have a store credit at WLL and you can wait till you find the perfect match of aesthetics and functionality. As you know I have the GO but also have a 1991 Olympia Cremina which still knocks out fabulous shots and has great steaming for milk-based drinks. Happy coffee from a fellow nerd.
Don’t underestimate a “cheap” machine haha And the mugs are these here from Amazon: amzn.to/42Olsgw *affiliate link They have a few diff sellers selling them
Coffee snobs are the worst. And I say that as a coffeesnob myself haha. Glad the Casabrews is working out! I was skeptical, not for the price, but because I've only seen sponsored videos on it. Glad to get a non-sponsored opinion!
😆 I appreciate their humor tho. Some of the things I read on r/espresso on Reddit cracks me up. And I hear you. I’m always skeptical of sponsored reviews myself. But rly enjoying this machine so far :)
Hi! Can we please have an update? Are you still using the casabrew and have you had any issues! I was about to pull the trigger on a gaggia but like you i am now stuck 😊
WLL fully refunded me for my gaggia. So that case is closed 👍🏼 As for the Casabrews, I am still using it and with the bottomless portafilter update, I genuinely like it and as long as I have fresh beans, I’m good :) Having a rly nice grinder helps. But I do feel that the Casabrews is sufficient for me for the time being.
@@TashVitorsky thanks! Impressive that a budget machine is doing the job. I loved the look of the gaggia, so my alternative is now a rancillio silvia but it feels dated and not so easy on the eye. Doesn’t excite me. I’m weighing up forking out fir a Profitec Go, a used Sage dual boiler or a Casabrew!
How about the Rancilio Silvia M Espresso Machine - Manufacturer Marked from WLL and Barista Gadgets PID upgrade. This is what I did after I return the EVO model, and I'm super happy with the result.
Wow that really sucks i just got my first expresso machine the cafelat robot been loving it. They really should just start making them out of stainless. People has always been weird about the aluminum boilers, at least thats what i read. Good luck.
Yeah I heard that also. I’m not sure why they chose to go this route but doesn’t seem like this option is going well for them. And glad you found a machine that you’ve been enjoying!
Thank you. I am in the same situation, bought a Gaggia Evo right before the boilergate started. Contacted WLL, but had a very bad experience with their customer service. They do not respond timely to my emails, and when they respond, they completely ignore my questions about returning the machine. I am very disappointed with WLL, which looks more and more as unreliable and not very honest business.
Oh I’m sorry to hear you had a bad experience. At the very least they should honor your desire to return. Have you tried calling? I read sometimes that works out.
@@TashVitorsky Hello Tash, thank you for your message. Miraculously, WLL contacted me after your response :) They are already working on the return, and I am back to "hunt" for my next machine :) Cheers!
@@TashVitorsky Looks like I was too optimistic, as after I responded to their email, what I hear back is just crickets .. If it is not too much to ask, can you please share their phone number, as I could not find it on the WLL customer support section? Thank you. Cheers!
@@sergeyyatskevitch3617 ah hopefully you get this settled soon. this is the number I found on their website 585-924-7170 ... theyre based out of Rochester NY I believe. I was also told that Whole Latte Love and Gaggia North America are one, in the sense that WLL is the main distributor for Gaggia in NA.
I think i commented it really earlythat im really sceptical about using the plastic in a boiler since itll expand and contract when heated. They should just have put a stainless one
The gaggia boiler is actually aluminum. I don’t believe any plastic is involved. Someone correct me if I’m wrong lol. But I read a comment of someone explaining the flaking might be due to the fact that the metal expands as it’s heated up and as it cools it causes the coating to peel, flake off and end up in peoples cups. Speculation… But whatever the reason, the coating on the boilers are flaking off.
I would be careful with that solution. The uncoated aluminum boiler will be in direct contact with the brass group head and galvanic corrosion is almost certain unless they put some type of coating on the bottom of the boiler...so far the reports are Whole Latte Love/Gaggia are just sending the prior uncoated boiler.
If you have the money, I’d go for breville bambino (the plus preferably). Breville is a pretty decent brand for espresso machines. I didn’t want to spend a lot of money so got the Casabrews. It does the job and in rly happy with it. I’d recommend it for complete beginners.
@@TashVitorsky that is good to know, then I would get a Breville one. Yes is a bit hard due to the price and the build lack a bit behind other at those prices but it seem they do perform pretty well. Thanks!
Any company that expects me to keep the shipping box will never get my business again and whatever it is that I bought will be insta returned, the product packaging is one thing but keeping the shipping box on top is ridiculous.
Haha 😆 yeah I usually always throw out both tbh. But I will say for this whole fiasco, gaggia did ask if I had the original shipping box. I assume if I said no they’d have sent me one? Who knows.
Seeing a TH-camr with all the tools needed for a great coffee without breaking the bank is refreshing!
😊
Thank you for posting this video. I had the same machine with the same flaking issue and I was extremely annoyed that I was drinking Teflon flakes for possibly over a month and a half, regardless of whether it is food safe. Fortunately Amazon approved my late return request (2 weeks past the return date) and the process was quick (within minutes of my request they had sent me a return label) and efficient (easy UPS store drop off).
Based on what I'm reading the experience at Gaggia/Whole Latte Love has been a hassle. They are probably over run with requests, but requiring that the machine be "like new" is ridiculous, as you stated it's their problem, they should allow returns for all Evo machines with this issue, regardless of use.
For my replacement I ordered the Cafelat Robot for about the same price as the Gaggia Evo. It's a completely different type of espresso machine, hand lever vs. automatic pump, but I'm looking forward to the traditional lever espresso making experience.
Wow. You are ALL in with your coffee bar. Very nice. I am here in Madagascar and I found a store selling Italian restaurant equipment. They had some 2019 GCP so I was very excited. We have great coffee from the central highlands Itasy region. Now I need to find a good grinder here. Happy espresso!!!
Hello, I came across your video and I'm in the same exact boat. I just bought the exact same machine (before xmas, also in white) and getting flakes from the boiler into my cup. In the process of returning for a store credit as well. Thinking about upgrading to the ECM Casa V with an eco-brass boiler and getting away from the aluminum boilers all together. Was looking at Bezzera BZ 10 but it's just to large at 17" in depth for my countertop. Breville dual boiler would be a sweet machine, good choice since you already have that great Eureka grinder. Thanks for sharing your experience, good to know that someone has the exact same issues that I've been going through too. All the best!
Great video I was thinking about the gaggia and thankfully found this video
hopefully it was helpful
I have a 2019 GCP I got here in Madagascar and no issues after 5 months. I must say this is a huge problem for Gaggia as this is how brands get killed. Gaggia needs to stop shipping this boiler. No one is going to trust those coatings now even if they claim to have fixed the process. What a disaster and it is good you made this video. Congrats to WLL for dealing with all this.
Thank you so much for sharing this content! I posted in your last video how we're on a similar journey with our white Gaggia / Specialita setups. I also use a puck screen! 😀 I find it so much cleaner for the group head and forgiving with puck prep. I had boilergate issue too and thanks to your last video, I pushed WLL for credit, and just received the refund literally 2 hrs ago! Their customer service is really top notch. To minimize the time I would be out of a machine I took a risk and purchased a different machine from WLL the very same day I shipped the Gaggia back. As a replacement I thought about the Profitec Go originally, but ultimately decided I wanted a stainless steel boiler so upped my game to the ECM Classika PID with free flow control upgrade (not sure I needed this TBH). About triple the price of the Gaggia EVO but so far so good for my needs. The E61 group looks very impressive and it is satisfying when you pull the lever to start the extraction. It is a single boiler and the bigger 750ml boiler takes longer than the tiny Gaggia boiler for the steaming / recovery. Thought about dual boiler / HX machines as my wife likes milk based lattes whereas I am only drinking Americanos, but decided to just suck up the extra couple of minutes in my workflow and avoid the expense of the dual boiler or the potential lack of temperature consistency with HX machines. Unfortunately I agonize / research like crazy and somehow alway have buyers remorse no matter what I get, but price wise I think I had to draw the line at the Classika and so far am very pleased with it. I wish you the best of luck with whatever machine you decide to get. BTW, I love your current setup!
Really nicely done video. You get huge props from me for the grinder. That is my weak point right now. PS. love your ring.
I have not experienced the problem with mine, but I never use the steam wand either. I seriously modified my GCEP, so I will just replace the boiler if I see the problem. I also have and LOVE the Cafelat Robot! Got that one used on eBay 💕
A few mentioned the cafelat robot.
That’s awesome.
I do love milk based espresso drinks so for me that wouldn’t make sense.
I appreciate your input. 😊
Thanks for the update on Gaggia. I sent in my GCEP two weeks ago. It is an unfortunate situation for everyone involved. I hope it gets resolved soon. This experience has motivated me to just buy once and cry once. I'm looking at the Profitect Pro 300, Breville Dual Boiler, or the BZ13. Most likely will go for the Dual Boiler. I hear Breville or WLL will have a sale on the BDB about once or twice a year. Hopefully they will have one soon!
I’m with you on that logic. My husband would say that, buy once cry once 😆
Thanks for letting me know about the sale regarding BDB! I’ll have to keep an eye on that 👏🏼
You have made the best of a difficult situation. Clearly I was not the only one who suggested the GO! Well you’ll have a store credit at WLL and you can wait till you find the perfect match of aesthetics and functionality. As you know I have the GO but also have a 1991 Olympia Cremina which still knocks out fabulous shots and has great steaming for milk-based drinks. Happy coffee from a fellow nerd.
Your brown eye shadow really makes your blue eyes pop ❤
Thanks ☺️
I actually used mauvey pink colored eyeshadows for this look. 🌸☺️
Tash this Sunday February 25th is my son's birthday can't believe he's going to be 7years old wow time flies by so fast. Have a great day 😊💞
Happy early 7 bday to your son! Hope you guys have a wonderful weekend celebrating 🎈
Time rly does fly.
All that matters that you like the espresso machine that you are using . Your hair looks cute like that . Have a great day 😊💞
Thanks a bunch 🤗
@@TashVitorsky your welcome 😊💞
Wow beautiful shot ☕️ would never even know you weren’t using a pro machine. Love your flower mugs so pretty can you link them? Thank you 😊
Don’t underestimate a “cheap” machine haha
And the mugs are these here from Amazon: amzn.to/42Olsgw
*affiliate link
They have a few diff sellers selling them
Coffee snobs are the worst. And I say that as a coffeesnob myself haha. Glad the Casabrews is working out! I was skeptical, not for the price, but because I've only seen sponsored videos on it. Glad to get a non-sponsored opinion!
😆 I appreciate their humor tho. Some of the things I read on r/espresso on Reddit cracks me up.
And I hear you. I’m always skeptical of sponsored reviews myself. But rly enjoying this machine so far :)
Glad to hear it!
Hi! Can we please have an update? Are you still using the casabrew and have you had any issues! I was about to pull the trigger on a gaggia but like you i am now stuck 😊
WLL fully refunded me for my gaggia.
So that case is closed 👍🏼
As for the Casabrews, I am still using it and with the bottomless portafilter update, I genuinely like it and as long as I have fresh beans, I’m good :)
Having a rly nice grinder helps.
But I do feel that the Casabrews is sufficient for me for the time being.
@@TashVitorsky thanks! Impressive that a budget machine is doing the job. I loved the look of the gaggia, so my alternative is now a rancillio silvia but it feels dated and not so easy on the eye. Doesn’t excite me. I’m weighing up forking out fir a Profitec Go, a used Sage dual boiler or a Casabrew!
Thank you for sharing your experience!
How about the Rancilio Silvia M Espresso Machine - Manufacturer Marked from WLL and Barista Gadgets PID upgrade. This is what I did after I return the EVO model, and I'm super happy with the result.
I’ve looked into that one. I wasn’t crazy about the looks of it if I’m being honest. But I have no doubt it’s a grade up from the classic Evo
Wow that really sucks i just got my first expresso machine the cafelat robot been loving it. They really should just start making them out of stainless. People has always been weird about the aluminum boilers, at least thats what i read. Good luck.
Yeah I heard that also. I’m not sure why they chose to go this route but doesn’t seem like this option is going well for them.
And glad you found a machine that you’ve been enjoying!
Me too. I went with the Cafelat Robot and I am anxiously awaiting it's arrival.
Thank you. I am in the same situation, bought a Gaggia Evo right before the boilergate started. Contacted WLL, but had a very bad experience with their customer service. They do not respond timely to my emails, and when they respond, they completely ignore my questions about returning the machine. I am very disappointed with WLL, which looks more and more as unreliable and not very honest business.
Oh I’m sorry to hear you had a bad experience. At the very least they should honor your desire to return. Have you tried calling? I read sometimes that works out.
@@TashVitorsky Hello Tash, thank you for your message. Miraculously, WLL contacted me after your response :) They are already working on the return, and I am back to "hunt" for my next machine :) Cheers!
Oh nice. Glad to hear!
@@TashVitorsky Looks like I was too optimistic, as after I responded to their email, what I hear back is just crickets .. If it is not too much to ask, can you please share their phone number, as I could not find it on the WLL customer support section? Thank you. Cheers!
@@sergeyyatskevitch3617 ah hopefully you get this settled soon. this is the number I found on their website 585-924-7170 ... theyre based out of Rochester NY I believe. I was also told that Whole Latte Love and Gaggia North America are one, in the sense that WLL is the main distributor for Gaggia in NA.
I think i commented it really earlythat im really sceptical about using the plastic in a boiler since itll expand and contract when heated. They should just have put a stainless one
The gaggia boiler is actually aluminum. I don’t believe any plastic is involved. Someone correct me if I’m wrong lol.
But I read a comment of someone explaining the flaking might be due to the fact that the metal expands as it’s heated up and as it cools it causes the coating to peel, flake off and end up in peoples cups.
Speculation…
But whatever the reason, the coating on the boilers are flaking off.
@@TashVitorsky yes, well the inside is coated with a "plastic" which should help with scaling and such. But I guess the coating is falling off.
@@woweixiaomiandui ahhh I see what you meant. I agree.
@@TashVitorsky oh, and great video. Thanks for sharing your experience 👍
Boilergate is bad. But the aluminum boiler replacement is $35 at wll if you into fixing, it is fairly easy. Almost cheaper than descaling? :))
I would be careful with that solution. The uncoated aluminum boiler will be in direct contact with the brass group head and galvanic corrosion is almost certain unless they put some type of coating on the bottom of the boiler...so far the reports are Whole Latte Love/Gaggia are just sending the prior uncoated boiler.
@@Bill-km8dl MY GCP does not have a brass grouphead (that I know of) it is a 2019.
@@SunriseLAWthe evos do.
I was considering the Breville Bambino models. Do you think the CasaBrews one you got is just as good?
Thanks
If you have the money, I’d go for breville bambino (the plus preferably). Breville is a pretty decent brand for espresso machines. I didn’t want to spend a lot of money so got the Casabrews. It does the job and in rly happy with it. I’d recommend it for complete beginners.
@@TashVitorsky that is good to know, then I would get a Breville one. Yes is a bit hard due to the price and the build lack a bit behind other at those prices but it seem they do perform pretty well.
Thanks!
What happened to your Instagram Tash? Miss seeing your posts 😕
I deactivated it awhile back. 🙂
Jesus loves you ❤❤❤
Any company that expects me to keep the shipping box will never get my business again and whatever it is that I bought will be insta returned, the product packaging is one thing but keeping the shipping box on top is ridiculous.
Haha 😆 yeah I usually always throw out both tbh.
But I will say for this whole fiasco, gaggia did ask if I had the original shipping box. I assume if I said no they’d have sent me one? Who knows.