Much appreciated. I do try to make things understandable for everyone. Most people don't know tech jargon" so you need to talk to them like it was a normal conversation between average people and not a conversation between rocket scientists.
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Thanks Jim. I've had this happen in two separate meetings now: I invited additional people to a scheduled zoom meeting already in progress. Both received a message saying I was in another meeting: "host has another meeting in progress". Why did this happen and how can I prevent this again? I had copied the invitation with the same meeting ID and passcode. Appreciate your help; great video.
When i wanna click on "Join meeting", I can't and it gives me this. "Make sure you are connected to the internet and your connection to Zoom is not blocked by a firewall or proxy" Although the internet is fast , can u explain it ? :)
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. Check network firewall or proxy server settings for Zoom: support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again. Check with your Internet service provider that you can connect to the Zoom service. See firewall issues here: support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom For WiFi issues, check here: support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
This might also work: If you can't join a Zoom session with the Zoom app/program (perhaps because your Zoom client isn't upgraded), join in a web browser: Click the Zoom link from calendar or email (or copy the link and paste it into a browser). In the Open Zoom Meetings window, click 1) Cancel and then 2) start from your browser. Joining from a web browser isn’t the best way to join a meeting because you loose features, but in a pinch, it’s an option. Confirm that you actually have the correct meeting ID & password. It seems dumb, but it happens. For example, in this sample meeting: zoom.us/j/253794667?pwd=NFdaYitpNFQyWDdiMXNwSWt2U25NQT09&status=success 317) The Zoom meeting ID is 253794667 make certain that’s what it says in the invite URL. Use a different device and check your credentials As a quick workaround, if logging in on your computer doesn’t work, you can try to log in using your phone. Or, if you can’t log in via the desktop app, try logging in using your browser. Needless to say, make sure you’re using the correct credentials and check for typos. Check your keyboard input settings in case you often switch between different languages. Use the authentication information that’s been provided to you by your organization, don’t use any other type of authentication. Also, ensure that you already set up your Zoom account correctly on your organization’s Vanity URL which should have this format youroganization.zoom.us. Another workaround is to use SSO (single sign-on) and log in using your organization’s credentials. For this method to work, you need a Business or Education account and a verified Vanity URL. Launch Zoom and click on Sign in with SSO Type your organization’s name in the Domain field → hit Continue Enter your organization’s credentials and hopefully, you’ll be able to log in. Check your connection and security settings Not being able to log in to your Zoom account could be related to an unstable network connection or firewall and security settings blocking the program. To make sure your Internet connection is working properly, restart your modem, get the latest router firmware updates, and switch to a cable connection if that’s possible given your current configuration. Then, check your firewall and antivirus settings and ensure none of them is blocking Zoom or certain Zoom features. To whitelist Zoom on Windows Security: Open the Settings app and go to Update & Security Navigate to Windows Security and select Virus & threat protection Click on Manage settings Scroll down to Exclusions and select Add or remove exclusions Add Zoom and try again. To whitelist Zoom on Windows Firewall: Go to Start, type firewall and open Firewall and Network Protection Scroll down and click on Allow an app through firewall Click on Change Settings, scroll down to Zoom and tick both the private and public checkboxes Restart your computer, launch Zoom, and check if you can now log in. Check if other programs are blocking Zoom login Other programs might be interfering with Zoom. If this problem occurred shortly after you installed a new program on your computer, disable or uninstall the respective program and check if you can successfully log in to Zoom now. You can also disable all background apps using the Task Manager or clean boot your computer to check if software interference is the cause of the problem. Go to Start → type msconfig and double-click on System Configuration Go to the Services tab → Hide all Microsoft services → Disable all Click on the Startup → Open Task Manager Select the items you want to disable on startup → hit the Disable button Save the changes, close the Task Manager, reboot your computer, and test. Reinstall Zoom If certain Zoom files got corrupted or deleted, certain features might not be available. As a result, you can try to uninstall and reinstall Zoom in order to fix login issues here: zoom.us/download
It's always best to run Zoom via the Zoom app available at here: zoom.us/download. Once you download the app, you can run it directly from the app. This is best as it offers more features than running from web browsers. However, if you must run Zoom from Google Chrome, see how to do so here: support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser
Great video. I have problem with launching zoom after restarting computer with Windows 10. On other laptop who is the same as this, zoom work normally.
While meetings can be started and scheduled from the Zoom web portal, you can also schedule and start meetings directly from the Zoom application. It is also important to access the Zoom application to set and utilize certain in-app settings/features, such as Virtual Background, audio/video settings, as well as other options. Note: The Zoom Desktop Client and Mobile App have different features than the Zoom web portal. The Zoom web portal is primarily used for changing your meeting settings and Zoom Phone settings. You can also use the web portal to customize your profile. Windows 10 1. Click the Windows icon in the taskbar. 2. In your apps list, scroll until you get to the Zoom folder. 3. Click on the Zoom folder. 4. Double click on Start Zoom, to launch the application. If Zoom is crashing and closing itself entirely, see if these solutions help. Solution 1: Check for service issues Check Zoom Service Status and Downdetector to see if there is a regional Zoom problem. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case. Solution 2: Use the web version Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Solution 3: Check Zoom settings Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. Check network firewall or proxy server settings for Zoom: support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again. Check with your Internet service provider that you can connect to the Zoom service. See firewall issues here: support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom For WiFi issues, check here: support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
it might be one of these: support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working, support.zoom.us/hc/en-us/articles/360032812931-Starting-the-Zoom-Desktop-Client, support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser
Thanks for sharing your tutorial. My problem unsolved is: Some of my students (ca.10%) have problems with sharing their screen. I don't know the reason why. They click "share" and choose a window. Then an alert is displayed "The sharing is paused", but the Resume button does not work. Nothing is resumed (sharing did not even started). Stopping of sharing doesn't help in the next sharing. What can be a reason and how to fix it? How to break the pause when the Resume button does not react? Thanks in advance for help.
Zooms screen sharing trouble shooting is here: support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen-content-or-second-camera I have found some other causes. Try this: This issue may occur if Zoom doesn't have the necessary permissions in your System Preferences. To resolve the issue, follow these instructions: 1. Open System Preferences on your computer. 2. Click the Privacy tab. 3. You'll see a list of options in the left-hand navigation. Clicking on each one will display a list of apps on the right*. For each option below, make sure that the checkbox for zoom.us is checked. Camera Microphone Accessibility Full Disk Access Screen Recording Note: If the app is grayed out and the checkbox is not clickable, you may need to first click the padlock in the lower left corner to make changes (see screenshot above). *If you don't see zoom.us listed, restart your computer. If after restarting, you still don't see it listed, reinstall the Zoom desktop application (Zoom Client for Meetings) by going to harvard.zoom.us/download. If not, try this: Sharing your screen in a Zoom meeting requires you to check some settings first to avoid connection issues and other problems such as echoes during calls, issues receiving emails, or a screen sharing problem. You definitely need a stable internet connection to avoid these problems, especially Zoom screen share not working. But if this problem arises, you can try the practical methods we listed below. • Try to start the meeting without video by choosing the “Start with no video” option to begin with an audio conference call. After a while, the video will be automatically turned on to share your screen with every member of the meeting. • Another method is to turn off the video. If you are already in a conference video call, click the “Stop Video” button and choose the “Share screen” button. • Lastly, if your screen sharing is still not working properly and things are not going well, you may also try to uninstall and reinstall the Zoom program from its download center. One other thing: • Go to the Windows Control Panel and open the Nvidia Control Panel > Manage 3D Settings > Program Settings under the I would like to use the following 3D settings. • Then head to Select a program to customize and add Cpthost.exe from the Zoom bin directory. • Afterward, look for it from the Zoom bin directory and click the Add Selected Program. Choose Integrated graphics then click Apply. • Finally, launch the app and try the screen sharing again.
I don’t have a lot to go on in your comment, but I’ll start with the following advice. Normally, uninstalling and reinstalling Zoom should do the trick. Zoom works on Macs just like PCs, but it can be a little tricky once in a while. Try these steps and let me know if it takes care of the issue. You should have the most recent OS: macOS 10.15 Catalina. If not, say on an older Mac running Big Sur, Monterey or Ventura, that could be the issue right there. Head to the Zoom Help Center and click the blue Download button underneath Zoom Client For Meetings and see if that does is. Here: zoom.us/download Next, open Finder and click Downloads. Double click on Zoom.pkg to launch the installer. Follow to on-screen prompts to install Zoom Client. You’ll find Zoom Client in Launchpad. It’s called zoom.us. Click Join A Meeting and enter the Meeting ID or Personal Link Name to join the Zoom meeting or sign up for a new account if you need too, although it doesn’t sound like this is necessary. Did You Receive An Error Code? Sometimes, you’ll receive an error code from Zoom when it stops working on your Mac. It can be frustrating when you receive these codes, because you know there’s a problem, but you don’t know what actually went wrong. Below are common Zoom errors code and what they actually mean. ▪ 0: An error occurred when installing an update ▪ 2008: The meeting has an unexpected error ▪ 3000: Zoom Installed failed to overwrite an existing file due to a running process ▪ 3113: Passcode and waiting room aren’t enabled ▪ 5000, 5003-5004: Connectivity issues with Zoom servers ▪ 10002: The source of the Zoom installer package is broken ▪ 10006: The target disk is full ▪ 13003: User’s permissions don’t allow for the installation of apps ▪ 104101-104106, 104110-104125: Connectivity issues with Zoom servers Beyond these codes, Zoom doesn’t give much guidance beyond uninstalling then reinstalling Zoom and turning off your antivirus software. I’ll get to how to do this and much more in the step-by-step guide below. If you received an error code that corresponds with a Zoom server issue, check their server status page here: status.zoom.us/ Make sure it says All Systems Operational at the top of the page. If any systems aren’t operational, it’s probably the reason why Zoom is not working on your Mac. Set Zoom Permissions Zoom needs permission to access certain functions on your computer in order for you to get the most out of the platform. Click the Apple icon in the upper-left hand corner of the screen, then click System Preferences. Next, click Security & Privacy. Look for the house-shaped icon. Give zoom.us access to the following: ▪ Camera: This allows you to use your webcam during calls. ▪ Microphone: This allows others to hear you when you speak during calls. ▪ Accessibility: This allows you to use a remote during calls. If your Mac is running macOS Catalina 10.15, we recommend giving zoom.us access to these features as well: ▪ Files and Folders: This allows you to share files in the chat, save files from the chat, and record calls to your computer. ▪ Screen Recording: This allows you to share your screen during calls. You’ll know Zoom has access to these apps when a blue checkmark appears next to zoom.us in the menu. Close Other Apps That Could Be Using The Camera Or Microphone It’s possible that Zoom is not working on your Mac because the Camera or Microphone (or both) are in use in different app. Before joining a Zoom meeting, close any other apps that might be using the Camera or Microphone. This includes apps like FaceTime, Skype, and Photo Booth. Close Zoom And Try Again The process is the same whether you’re using the Zoom app, or trying to join a meeting on your web browser. Two-finger click on the application you want to close. Click Quit to close the application on your Mac. Try reopening the app to see if Zoom is working now. If not, move onto the next step! Check Your Internet Connection An internet connection is required to use the platform. First, make sure that you’re connected to Wi-Fi by clicking the Wi-Fi icon at the top of the screen. If you see a checkmark next to the name of your router, your Mac is connected to Wi-Fi. You can quickly rule out a Wi-Fi problem by trying to load another page on in your web browser. If other websites are loading, there isn’t a Wi-Fi issue. If no webpages will load, there’s probably an issue with your Wi-Fi connection. If There’s A Wi-Fi Issue On Your Mac There are a few quick things you can do to fix Wi-Fi problems on your Mac. First, try turning Wi-Fi off and back on. This can fix minor connectivity issues. Click the Wi-Fi icon at the top of the screen, then click Turn Wi-Fi Off. Click the Wi-Fi icon again, then click Turn Wi-Fi On. Make sure your Mac reconnects to your Wi-Fi network when you turn Wi-Fi back on. While turning Wi-Fi off and back on, try restarting your router too. Doing this is as easy as unplugging it and plugging it back in. If your Mac still won’t connect to Wi-Fi, try connecting to a different Wi-Fi network. If your Mac can connect to other Wi-Fi networks, the problem is likely being caused by your router, not your Mac. Forgetting your Wi-Fi network is another potential solution when your Mac can’t connect to your network and only your network. When your Mac connects to a Wi-Fi network for the first time, it saves information about how to connect to that network. If that information changes, your Mac might not be able to connect to Wi-Fi. Open System Preferences and click Network. Then, click Advanced. Click on the network you’d like your Mac to forget to highlight. Click the minus button (-) to forget that network on your Mac. Click OK to update your Mac’s Network settings. Close Other Programs On Your Mac Using A Lot Of CPU Power Zoom can crash if your Mac’s CPU is revved up to 100%. Before joining a Zoom meeting, it’s a good idea to close the other programs on your computer that use a lot of CPU power. This includes things like video editing software and Google Sheets with a lot of information. Activity Monitor lets you check which programs are using a lot of CPU on your Mac. The fastest way to open Activity Monitor is Spotlight Search. Simultaneously press the space bar and Command. Type “Activity Monitor” and hit the return key to open Activity Monitor. Look for any programs that are using a disproportionately high amount of %CPU and close those them. If your Activity Monitor looks similar to mine - no applications are using more than 15% - move onto the next step. Restart Your Mac Restarting your Mac is a quick way to fix a variety of minor software problems. All the programs running on your Mac shut down naturally, getting a fresh start when your computers turns back on. Click the Apple logo in the upper left-hand corner of the screen. Click Restart. Disable Firewall Security On Your Mac Firewall software can sometimes prevent Zoom from working on your Mac. The software might interpret Zoom as some sort of security threat and not allow it to run. You can temporarily disable your Mac firewall by going to System Preferences -> Security & Privacy and clicking the Firewall tab. Click Turn Off Firewall to disable your Mac’s firewall. You may have to enter your Mac password before you’re able to adjust the firewall settings. If you don’t want to temporarily turn off the firewall, you can add Zoom to your list of apps that are always allowed to make incoming connections. Go to System Preferences -> Security & Privacy -> Firewall and click Firewall Options. Click the plus button (+), then click on zoom.us. Click Add to let allow incoming connections from Zoom. Finally, click OK to confirm your decision. Disable Your Antivirus Software While antivirus software is designed to protect your Mac, it can sometimes shut down programs and applications you actually want to run. It’s possible your antivirus software flagged Zoom as a threat, preventing it from running on your Mac. Try turning off the antivirus software on your Mac to see if that fixes the problem. Look for the anti-virus icon in the Menu bar at the top of your Mac’s screen. Click on it, then look for an option to disable it or turn it off. There are lots of different antivirus programs out there, so if you have trouble turning it off, we recommend going to Google and searching “how to turn off [software name]on Mac.” Uninstall Zoom On Your Mac Some errors can only be resolved by uninstalling Zoom and installing it like new. This gives the app a completely fresh start, which can resolve caching issues or corrupted files. Open Finder on your Mac and click Applications on the left-hand side of the screen. Two-finger click on Zoom, then click Show Package Contents. Click Contents -> Frameworks, then click ZoomUninstaller. Follow the steps to uninstall Zoom, then restart your Mac. If Zoom still isn’t working on your Mac, it’s probably time to contact customer support. Head to the Zoom Help Center to learn how to get in touch with customer support. support.zoom.us/hc/en-us If your Mac won’t connect to any Wi-Fi networks, there might be a hardware problem. Contact Apple Support over the phone, using live chat, or at your local Apple Store. Make sure to schedule an appointment if you do plan on going into the Apple Store. getsupport.apple.com/
There's a known issue with the new iOS. A fix is coming. support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen or support.zoom.us/hc/en-us/articles/204726885-Screen-Share-Using-Airplay-Mirroring
I am one of several administrators in a zoom meeting. Several of us use iPads. We all experience the same problem. If we are in the participants window, our pads lock up and can only use limited options in that window. It can’t be closed nor can any other buttons be used. In order to close the app, we have double click home and swipe away the app. Any ideas? I have tried closing all apps beforehand and have a good connection.
I’d start with the following common causes of the issue and them move on: Zoom’s servers occasionally crash, especially when millions of people are conducting virtual meetings at the same time. If their servers are down, Zoom won’t work on your iPhone. Check out Zoom’s status page here: status.zoom.us/ If it says that all systems are operational, move onto the next step. If some systems are down, that’s probably the reason why Zoom is not working. Close And Reopen Zoom The Zoom app will crash from time to time, just like any other app. Closing and reopening an app is a quick way to fix a minor crash or glitch. First, you’ll have to open the app switcher on your device. If you have an iPad with a Home button, double-press it to open the app switcher. If your iPad doesn’t have a Home button, swipe up from the bottom to the center of the screen. It doesn’t matter if you’re holding your iPad in Portrait or Landscape mode. Swipe Zoom up and off the top of the screen to close it. Tap the app icon again to reopen it. Check For An Update Zoom developers regularly release app updates to integrate new features or patch existing bugs. It’s a good idea to install Zoom updates whenever they’re available. To check for an update, open the App Store and tap on the Account icon in the upper right-hand corner of the screen. Scroll down to the app updates section. If an update is available for Zoom, tap Update to the right of the app. You can tap Update All if you want to update your other apps too! FYI, Zoom made some iOS changes right before Christmas. You can see them here: support.zoom.us/hc/en-us/articles/201361943-New-updates-for-iOS Restart Your iPad Zoom might not be working because of an Apple software problem not directly related to the app itself. Restarting your device is a quick way to fix a variety of small software bugs. All the programs running on your iPad shut down naturally. They’ll get a fresh start when you turn it back on. Check Your Internet Connection An internet connection is required to use Zoom on your iPad. You can use Wi-Fi or cellular data for this. When Zoom isn’t working, it may be due to a problem with your internet connection. If you’re having trouble connecting to Zoom using Wi-Fi, try cellular data (or vice versa). Check Your Wi-Fi Connection Open Settings and tap Wi-Fi. If a blue checkmark appears next to the name of your Wi-Fi network, your iPhone is connected to Wi-Fi. Try quickly toggling Wi-Fi off and back on by tapping the switch next to Wi-Fi. This can sometimes fix minor connectivity glitches. Move to an area with a better connection to see if this helps. Get close to the local router and use the 5GHz connection (not 2.4GHz)- it’s faster and (typically) less congested. Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the download speed around 1Mbps and the upload speed around 800Kbps. You can always check your current speeds with a quick internet speed test. I like Speed Test for this. www.speedtest.net/ If the speeds are undesirable, repeat Solution just above or disconnect other things from WiFi if you can, such as streaming, gaming, etc. Check Your Cellular Data Connection Open Settings and tap Cellular. If the switch next to Cellular Data is on, your iPad is connected to your wireless carrier’s network. Try toggling the switch off and back on again, which can fix a minor connectivity issue if using cellular connection. Delete And Reinstall Zoom It’s possible that a Zoom file has become corrupted, which could cause the app to stop working. Deleting and reinstalling Zoom will give you a fresh install and potentially fix the problem. Your Zoom account won’t be deleted when you uninstall the app. However, you’ll have to log in again once it has been reinstalled. Make sure you know your account password before deleting Zoom on your device. How To Delete The Zoom App Press and hold on the Zoom app icon until the menu appears. Tap Delete App, then tap Delete when the confirmation alert appears on the screen. How To Reinstall Zoom Open the App Store and tap the Search tab in the lower right-hand corner of the screen. Type “Zoom” into the search box and tap search. Finally, tap the cloud icon to the right of Zoom to reinstall the app. Adjust Zoom settings Try unchecking the Enable HD and Touch Up My Appearance options on the Video panel in Settings. This will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware) and can help fix problems with lag. You can try restoring the iOS software on your iPad. Restore: Connect your device to iTunes on your computer, backup, and then select Restore to Factory. See here for more details on restore: support.apple.com/en-us/HT201252 While you might have plenty of space available on the iPads, the RAM may be overwhelmed. If every program running wants to be “Zoomed” it may be simply using up available RAM. I suggest, every so often, double click and fully close any recently used apps to free up Ram because Zoom is extremely RAM intensive. Also, from time to time, virus protection software can interfere with Zoom. Check Zoom settings here: support.zoom.us/hc/en-us/articles/360034675592-Advanced-security-settings Another thing that is sometimes an issue is using Zoom in a browser rather than in the app itself. Try to always use Zoom in the app if you can, but if you must use it in a browser, get the extensions here: zoom.us/download#client_iphone
On my Mac when I go on zoom, it loads for a long time and then says 'Unable to connect Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy' even when other people on my house are using the internet and it's fine and things on the computer that need internet are working. This also happens on my phone.
Solution 1: Check for service issues Check Zoom Service Status status.zoom.us/ and Downdetector to see if there is a regional Zoom problem. downdetector.com/status/zoom/ Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case. Solution 2: Use the web version Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Solution 3: Check Zoom settings Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. Why Is My Zoom Not Connecting? The Most Common Problems The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
hey so i need some help. i recently got a macbook for school and tried to log in to zoom and when i try to do that it says i have to consolidate the account and when i do that it says that the account has reached the limit of users allowed. i tried logging out on my school chromebook but it didnt fix anything
This is a rate limit issue. Rate limits define the maximum number of requests which can be made by a single account in a given period of time. When a limit is exceeded, an API request will fail with an HTTP 429 status code returned. Rate limits are applied at the account level, and are shared by users for all apps installed on the account. Rate limits are applied based on your account plan, with increased limits available for all Business, Enterprise, Education, and Partner accounts. APIs are grouped by Request Type, with unique rate limits for each. A “Rate Limit Label” is available on the API Reference for each endpoint. Some APIs may have special rate limits at a the user-level (but not many do). The main example of this is the Meetings API. Some APIs have limits on concurrent operations performed on a single resource, for example: simultaneous updates to a single user’s settings. Daily meeting create/update requests A single user may only use up to 100 requests per day (UTC) to create, update, or delete meetings. This 24-hour period resets at 00:00 UTC, not the user or account’s local timezone. This rate limit is tracked at the User ID and applies to all Meeting IDs they host; however, it is not shared across an account. For APIs which have daily rate limits, a Retry-After header will be sent with the response indicating when you will be able to make the next request. Cache responses wherever possible instead of frequently making the same request. We also highly recommend you use Webhooks to subscribe to data change events instead of polling for changes. The Zoom API uses rate limits to ensure API request traffic can be handled efficiently. The way to consolidate accounts can be found here: support.zoom.us/hc/en-us/articles/360035969131-Account-consolidation-with-associated-domains The maximum user limit can be a couple of things. At times it’s an error with Zoom, but you can also find info here: marketplace.zoom.us/docs/api-reference/zoom-api/users/userpermission When you create meetings, you are not able to start/host concurrent meetings at the same time for the same user[1]. You can create a user[2] to host their own meetings and use their userID[3] to create a meeting for the user. 1- support.zoom.us/hc/en-us/articles/206122046-Can-I-Host-Concurrent-Meetings- 81 2 - marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate 59 3 - marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingcreate 24 You can try and fix the issue in a few ways: 1) Log out of old account on computer (do not just quit it), then download Zoom for Mac on mew computer and log in. 2) Get a pro Zoom account to avoid this. 3) Create another user, which in turn will have 100 more api calls to use.
I have a strange issue. When a zoom meeting is scheduled, sometimes the invitee and I (host) end up in different rooms. I click on the link in my calendar and they click on the link in their email but we end up in different rooms. Any advise?
I have no problem with my internet connection but I can't see other participants videos (the videos only look black). But the sound is totaly fine. And if the host started share screen, the videos came normally.
Sometimes it’s a graphics card issue. Check her for details: support.zoom.us/hc/en-us/articles/202082128-Black-screen-during-screen-sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings. Potential fix: Go to control panel: - Open HD Intel Graphics - Choose 3D settings - In the 3rd set of options, select the 2nd option (I think it says "better app configuration") Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC. While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu. Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC. While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu. If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: www.intel.com/content/www/us/en/support/detect.html or the Nvidia Update utility here: www.nvidia.com/Download/Scan.aspx?lang=en-us or the AMD Auto Dect utility here: www.amd.com/en/support For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver. You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick. Then you will know you've tried everything in addition to Windows Update drivers. Adjust the screen resolution until it fits and looks best at Settings > System > Display.
One possible reason is that your internet connection being slow is a factor that's why your video connection is lagging and freezes. Please make it sure that you have a good internet connection when connecting thru calls via zoom. Check your internet speed here: www.speedtest.net/ Have you tried using the camera online via different applications? (eg video call thru messenger or Skype?) Please let me know if you are experiencing the same issue with your camera from the other applications. Also, what camera are you using? Is it a built-in camera or external? You can try to update your camera driver via Device Manager. support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6 Solution 1: Check Zoom settings On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked: ▪ Do Not Connect to Audio ▪ Turn Off My Video This allows you to join a call with your audio and video automatically enabled. Solution 2: Exit other related apps If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application. Solution 3: Test the audio and video If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link. zoom.us/test Once open, you can join a test call on the Zoom app and follow the instructions on the screen. If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list. Solution 4: Check PC settings Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam. On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access. Windows 10 Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam. For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same. MacOS Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one. Solution 5: Reinstall Zoom If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom. zoom.us/download#client_4meeting Check Zoom Video trouble shooting her: support.zoom.us/hc/en-us/articles/202952568-My-video-camera-isn-t-working
Hello Thank you for your video When I share my screen to others and play a video, they hear the video sound but I cannot hear it, do you know what's the problem?
See if this helps: support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-during-screen-sharing or this: support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio
Hello Mr. Costa, I have an HP x 360 Envy just bought 3 months ago (brand new) and I have been having problems with zoom and my computer. When the meeting has already 30 mins running, the display turns completely gray with white pixeled horizontal lines (like a TV). It has happened to me before like 4 times and one time the screen just went completely black and I could not get it back by pressing keys. Is this a zoom problem or is it my computer? I have run a display test from HP and all the pixels appear to be the color they ask. I don't know if I am making sense. I would really appreciate your answer. Thank you!
I’ve heard of this issue before. It’s rare, but can be caused by the following: If the grey boxes look like they were formed by Zoom window panels, it is actually a security feature by Zoom to prevent participants from seeing your chat window and whatever settings on Zoom you are doing. Imagine someone sending you private message, seen by all. If you are using dual monitor, try to shift the panels on the other monitor. Or probably use another device to monitor group chat panel. (Do not join audio if you are using another device, to prevent echo and feedback). Alternatively, you can: 1) Share just that app or window. Example: If you are sharing a video playing on your VLC Player or Quicktime, share just that window. When you share the entire Desktop Screen, it tries to hide your Zoom panels. 2) Disable "Optimize for Full Screen Video clip.” Should not be selecting this unless you are sharing a video. It will reduce the sharpness of your presentation. Note: Disabling Optimize for Full Screen Video may cause a slight sync issue when you play a video. Someone I know who did the following workaround. It’s not a fix, but will get you through the meeting: Turning off the optimization is a workaround and not a solution as it leads to syncing issues with the audio and video. That workaround may be fine for others, but it does't work for us and doesn't seem to be an intended solution as it is only a problem on the Windows 10 platform as far as my Google searches have revealed. Our workaround has been to have the host log in on a second device and monitor the chat and participant windows from there. We can hide all of the zoom chat/participant windows and hide the floating settings window. This is not happening on our Mac OS devices. Just the Windows 10. It doesn't seem to be a feature. It seems to be a bug or an implementation issue on Windows 10. One last thing to try: The solid dark gray boxes are clearly a security mechanism by Zoom to prevent participants from seeing other windows on top of the shared window. Why should participants be able to see other windows, you ask? Well, it's simple and complicated at the same time. Instead of simply sending the video being shown directly to the participants, Zoom intercepts the hardware to capture the data as it is being displayed. So you see the topmost shared window AND any windows that are on top of it! Graying out the window prevents participants from seeing whatever the host is doing, for security. So the solution appears to be pretty simple: just turn OFF the "optimize for showing video" option. Then Zoom simply sends the shared window, again and again (at 6 to 30 frames per second, depending on source and destination bandwidth) to the participants and ignores other windows. In fact, with Optimization off, you can even minimize all windows and/or return to the desktop, and the participants continue to see the shared window only. For the Zoom meetings I host, I want the best experience for my participants, so I set up muting and other options the way I want, then I show the video in a video player, share the player output, and optimize it. I make sure that all other windows are never displayed on top of the video on my screen while the video is running, and I keep the cursor at the extreme lower right so it is not seen. I avoid any use of the cursor or of Zoom features while I am playing a video. This works perfectly for me, because we don't use chat or other features when playing videos.
@@jimcostafilms thank you for taking the time explaining. I believe too that zoom has a little problem with my computer. Like you said, indeed when my computer turns gray with white stripes, it also shows multiple zoom windows popping everywhere. According to what you told me to do. I started the meeting I usually do(it is a fixed one) and looked to disable the optimization of full screen and it was already turned off. Should I turn it on when I do my meetings? I am sorry I keep taking your time. I wish I could show you a video that I captured from my computer doing that behavior. I appreciate your time.
For some reason When I share my screen on zoom After like 3 seconds it freeezes and goes black for like 1 second then it Shows my screen and freezes again and goes black for 1 second and shows my screen do you know how to solve this issue?
This is usually a graphics card issue. See here: support.zoom.us/hc/en-us/articles/202082128-Black-screen-during-screen-sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings. Zoom: Black Screen During Screen Sharing If your screen looks completely black during a screen share, it could be caused by your computer's Graphics Processing Unit (GPU) automatically switching graphics cards. Windows • If you are using a Windows computer with a dedicated Nvidia GPU, you can fix this using the Nvidia Control Panel within the Windows Control Panel. • See the Zoom Help Center for step by step instructions for Windows and Linux. Linux • See the Zoom Help Center for step by step instructions for Windows and Linux. Macintosh • Check that your security settings are allowing Zoom: 1. Open your System Preferences. 2. Select Security & Privacy. 3. Click on the Privacy tab. 4. In the left-hand options menu, click Screen Recording. 5. Click the lock icon in the bottom left corner to unlock it and make changes ▪ Enter your admin password if prompted 6. Click the checkbox next to the Zoom app ▪ Note: You may need to restart the app for the changes to take place. • If you are on a Mac with a dedicated GPU: 1. Open your System Preferences. 2. Select Energy Saver Preferences. 3. Disable Automatic Graphics Switching. • See this Apple Support article for specific instructions: support.apple.com/en-us/HT202043 Other issues can be solved here: pletaura.com/zoom-share-screen-not-working/
One time i called into a zoom meeting on my phone, and I couldn't hear the person speaking until I clicked something like dial into audio. I wondered why it is not automatic that I can hear them.
The person who set up the meeting sets up the parameters of the guests such as cameras/mic on or off for participants. When joining the meeting always click join with video/audio on and provided the meeting is set up for participants to be seen/heard, it should work fine for you.
Hello brother i have question please answer my questions about zoom When i join meeting in zoom from pc First all is correct when other or teacher share screen then my video change to another view when teacher end screen share then my screen get stop also my face and other students face in my laptop get black. If you understand please if you not understand i will make video. 😔😔
Part 1 of 2: I think I got the point of your issue. Zoom screen share can have problems for a number of issues. 1. Check if Participant Screen Sharing is Enabled for the Zoom Room Sometimes you’re not able to screen share because the host disabled “screen sharing by participants” for that particular meeting. By default, this setting is usually disabled and only allows the host to screen share. Thus, the host may have overlooked this setting and forgotten to enable it for “All Participants”. Hence, to check, simply click the Share Screen button. If you’re prompted with the “Host disabled participant screen sharing” message, then this setting is indeed disabled for all participants. n that case, try messaging the host through the Chat feature to alert or remind the host to enable the setting. If you’re the host and participants are complaining they can’t screen share, you can enable this through the screen share settings: For Windows and macOS Firstly, click the arrow at the Share Screen button, and select “Advanced Sharing Options…”. Next, under “Who can Share?”, tick All Participants. For iPhone/iOS and Android For starters, click More… at the bottom right. Then, at the Meeting Settings page, under “Allow Participants to”, switch on Share Screen. 2. Enable the Share Computer Sound Setting This is an essential step if you find the audio isn’t working when you’re screen sharing on Zoom. By default, this setting is usually turned off, to avoid interrupting sounds from your computer. Plus, this setting may often be overlooked as you immediately head over to begin screen sharing. You can find this “Share Computer Sound” setting after clicking the Share Screen button, at the bottom left. Make sure to tick the box next to it to enable it. Along with that, we recommend ticking the Optimize Screen Sharing for Video Clip setting that’s right beside it. This setting is also usually turned off by default, but it can help prevent Zoom screen share issues. 3. Exit and Reenter the Zoom Room This step should be included among your first go-to in fixing the Zoom share screen not working error. After exiting, we suggest restarting the Zoom application as well for an increased effect. By doing these 2 steps together, you’re beginning a new session with the Zoom app. This removes some temporary cache that may have interfered with your screen share. Therefore, politely excuse yourself before exiting the meeting by clicking the End button. After that, you can choose to restart the Zoom app. For this, completely close the Zoom app before reopening the app: For Windows: From the Windows tray on the Taskbar, right-click the Zoom icon and select Exit. For Mac: From the Menu Bar on top, click the Zoom icon, and from the drop-down, select Quit Zoom. For Android and iOS: Exit the Zoom app by tapping the home button, then remove it from your Recent Apps. Finally, reopen the Zoom application and rejoin the meeting room. Like usual, click Join Room and input the correct Meeting ID and Password. Now, be sure to check if you’re able to share your screen with the Zoom room again. 4. Ensure You’re Connected to a Good and Stable Internet Connection What we mean by “good” internet connection is that screen sharing on Zoom requires a stable internet connection with moderate speeds. Therefore, if you’ve noticed minor crashes or lags in your video conferencing, this maybe a result of poor Internet connection. According to Zoom Support, you’ll need a minimum of 800kbps to 1mbps of download/upload speeds for an optimal video conferencing experience. For screen sharing, you’ll need around 150kbps. With that in mind, we suggest checking your internet speeds, and you can use Speedtest.net for this. So, just press Go and wait about 2 minutes for the site to measure your internet. Speedtest.net also measures your ping times, which indicates your internet stability. Lower ping times of around 50ms to 100ms is optimal to prevent network connectivity issues and this screen sharing error. Suppose you notice your internet speeds seem unusually weak. In that case, there are a few simple steps we recommend to boost your internet: • Turn your WiFi router off, wait about a minute, then turn it on. Doing this can clear the cache in your router and cool it down. • Move closer to your WiFi router. This step can prevent packet losses and improves internet connection stability. • For Mobile Internet users, from your phone’s status bar (Android) or Control Centre (IOS), turn on Airplane Mode, wait 1 minute, then turn it off. Through this, you can connect to a better cell tower, giving you better cell reception.
Past 2 of 2: 5. Stop your Video before Choosing to Share Screen As mentioned before, screen sharing on Zoom heavily depends on your internet bandwidth. On top of that, video conferencing occupies even more bandwidth compared to only using audio calling. With that said, we suggest turning off your video before attempting to screen share. For this, just click the Stop Video button at the bottom bar, and then choose Share Screen. Additionally, if you entered the Zoom room with video already turned on, this can also cause the Zoom share screen feature to not work. Hence, to fix this, try leaving the room by choosing End. Then, rejoin the Zoom room, but this time choose Turn off my video when entering the Meeting ID. With this option ticked, only your audio is streamed. Thus, using less bandwidth as opposed to streaming your video as well. As a result, you’ll certainly see an improved video conferencing quality with lesser lags and interruptions. 6. Check your Device’s OS Version (For Android and iOS) If your phone is running an outdated OS version, expect to see technical errors with apps, including Zoom. This is because these newer apps aren’t optimized for older OS versions and face difficulty accessing your phone’s resources. In that case, understandably, you’re prone to face numerous bugs, such as the “Zoom screen sharing not working” error. According to Zoom Support, in order to screen share: • Android devices need to be running Android 5.0 or higher. • iOS devices (iPhone, iPad) need to be running iOS 11 or higher. Steps to Check Your Device’s OS Version Android: Firstly, open the Settings app, then scroll down and choose iOS: For starters, open the Settings app, tap General, and select About. Next to Software Version, ensure your device is running iOS 13.6 or higher. Steps to Check for Software Update on Your Device If you find your phone is running an outdated Software Version, consider checking for pending Software Updates for your phone. On Android, open Settings, scroll down and tap System, then select System update. Here, you can choose to tap Check for update to start searching for any pending updates. On iOS, similar to before, open Settings, tap General, then select Software Update to begin searching for updates. 7. Allow All the Necessary Permissions for the Zoom App Another reason why the Zoom share screen function is not working is that the app doesn’t have the permissions to certain necessary resources. Needless to say, screen sharing on Zoom is a feature dependent on various resources, mainly video, screen recording, and audio. Hence, for this step, check if enabling all the permissions solves this Zoom screen sharing error. For Windows: From the Start Menu, search and open Privacy Settings. Then, from the left pane, under App permissions, select a permission, and ensure Zoom Meetings appears under “Allow Desktop Apps”. Repeat the steps with the other permissions as well. For Zoom, we suggest checking Camera and Microphone. For macOS: From the Apple Menu (click the Apple logo at the upper left), select System Preferences. Next, select Security & Privacy. On the next page, choose Screen Recording from the left, and click the lock symbol at the bottom right to allow changes. You may need to input your admin password. Lastly, check the box next to Zoom. For Android: Open the Settings app, tap Apps & notification, and from the list of apps, select Zoom. Next, select Permissions, and under Denied, tap on a permission. Here, tick either Allow or Allow only while using the app. Finally, go back and repeat this step to allow the other permissions as well. For iOS: Open the Settings app, scroll down, and select Zoom. Here, ensure that every permission is switched on for Zoom. 8. Disable Automatic Switching Between GPUs (For Windows and macOS) Sure this setting is usually turned on to extend your device’s battery life. However, enabling this setting is one of the leading causes for your Zoom screen share having a black screen. This setting is usually turned on by default for laptops with an additional dedicated GPU, like an NVIDIA graphics card. With that said, the following steps demonstrate how to disable automatic switching between GPUs for Windows PCs and Macs. For Windows: 1. Firstly, open the Start Menu, then search and open the “NVIDIA Control Panel”. 2. Here, from the left, under “Select a Task…”, choose Manage 3D settings. Next, select Program Settings and under “Select a Program to Customize”, click Add. 3. Then, click “Browse…” on the following page. 4. Search for the CptHost.exe file at the Zoom bin file, then Open it. Navigate to this file at C: > Users > “Your Username” > AppData > Roaming > Zoom > bin. 5. After that under, “Select preferred graphics processor for this program”, choose Integrated graphics. 6. Finally, click Apply to save the changes made. For macOS: 1. From the Apple Menu (click the Apple logo at the top left), choose System Preferences. 2. Next, select Energy Saver, and on the next page, uncheck the box next to Automatic graphics switching. Now that you’ve disabled GPU auto-switching on your PC, check if the Zoom Share Screen function is working optimally again. 9. Reinstall the Zoom App Lastly, we recommend reinstalling Zoom, an effective fix for various technical issues with the app, including screen share issues. Essentially, with this step, you’re completely uninstalling the Zoom app from your device and deleting its files. After that, the Zoom app is installed again on your device, allowing it to download new files when connecting with its servers. For Windows: Firstly, open the Run prompt by pressing the Windows and R key together. After that, enter appwiz.cpl and click OK. From the list of apps, select Zoom, and click Uninstall. zoom.us/download For macOS: For starters, from the menu bar, click zoom.us, and select Uninstall Zoom from the drop-down. Lastly, at the following “Do you want to uninstall this app?” message, click OK. Next, like before, visit the Zoom Downloads Center, then Download the Zoom Client and proceed to install it. For Android and iOS: The steps slightly vary for each phone model. Nonetheless, basically, you start by uninstalling the app by long-pressing it and choosing the Uninstall option. Next, you can choose to restart your device. Then, head over to the Play Store (Android) or App Store (iOS) to install Zoom again. Then check here: support.zoom.us/hc/en-us/sections/201740106-Screen-Sharing
Hello I wanna ask you that when I am attending zoom classes on my laptop my zoom lags when my professor share his screen with his video and audio but when he don't share screen my zoom works perfectly
The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. Is Zoom fully functional? Check out their service status page to confirm. status.zoom.us/ If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. Check requirements here: support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms Check your internet speed here: www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
I can not join somebody's meeting on the zoom on my computer, it said the password invalid. But I can join the zoom meeting on my iphone, exactly using the same meeting ID and password. Why? Much appreciated!
I’ll be honest, this is a new one for me. Normally, if the password is wrong, it’s wrong everywhere. Possible causes: Fix Unable To Join Zoom Meeting Error ◦ First of all, you have to make sure that on your desktop or any mobile device, the zoom client is installed, and it’s updated to the latest version. If you receive any of the below messages instead of joining the meeting, then you’ll surely get the solution here. ◦ Your id is on hold: The person who has hosted the meeting and enabled the waiting room has put your id on hold, your id will be on hold till the host admits you to the meeting. ◦ For the meeting, the room connector is not enabled: If you are trying to join the meeting hosted on Zoom by a free account through video conferencing equipment or without enabling the connector available in the account, you might receive this error. Try to connect using a mobile device or a desktop. ◦ Await for the host to start meeting: You will not be able to attend the meeting if the host hasn’t started the meeting or the host hasn’t enabled the join before host feature. Once the host starts the meeting, he will get the joining mails automatically, or you will get the notification to join the meeting after a short time once the host joins. ◦ Enter the password for the meeting: Before joining the meeting, you will have to enter the password that would have been shared with you by the host when the invitation for the meeting was sent by the host. If you don’t remember the password, contact the host so that he can provide you the same. Other reasons why you are unable to join Zoom meeting ◦ Some of the video conferencing equipment will not be able to let you join the meeting held through Zoom, which is a cloud-based service, as there would be alphabetical password which you wouldn’t be able to type on the equipment. If you are using such equipment contact the host for further instruction. ◦ If you receive an error “Phone Dial-in is not allowed for this meeting”, then the host might have allowed only VoIP audio. In such a case, if you enter your id after dialing the general Zoom teleconferencing number, you will hear a message, and you will be disconnected. In such a case, you will be able to join the meeting through a mobile device or your desktop. ◦ If you receive an error, “Not meeting host (3,003)” then in the zoom meeting link forwarded to you, which will be of the format iu.zoom.us/meeting/324525151, you have to change the /meeting/ in the URL link to /j/ and then try to connect. As you are unable to join Zoom meeting before, but now after following the above steps, you should be able to join the meeting from a free account. Is this a one time occurrence or happening regularly? If it is a one time occurrence and you have the meeting ID and password correct, it may be a glitch in the system. If this is repeatedly happening then there is likely an issue in user communication: • Are you in the Zoom meeting waiting room waiting to be admitted? If so the host will need to admit you. • You may be in a valid meeting ID but in a different meeting than the host. Have both yourself and the host check the actual meeting ID of the meeting you are logged into and confirm that they match. Click on the meeting information Icon in the upper left corner of the Zoom meeting window to get the meeting ID of the meeting you are in.
Hi Jim, any suggestions to why I keep getting "incorrect password" when it is indeed the right one? I have a newer Dell PC. Another video said to reinstall zoom, but I did and it still happens. That same video said to clear the cache for a mobile device. Could that be the same issue for a PC? I hate to keep uninstalling and reinstalling zoom to fix this issue. I also noticed that by continually entering the ID and password for sometimes 20 minutes plus, it will eventually work, which makes no sense, then I'm late to the meeting. Appreciate your help!
Clearing the cache might help. This problem had cropped up since the start of the pandemic. This solution has worked for me: th-cam.com/video/6f8boV4VBag/w-d-xo.html
In my zoom classes other people have their zoom covers activated when they turn off their cameras but when i try to, all it shows is a black-ish grey color with my name. I used to be able to have my zoom cover but now it wont work and i cant figure out why! Its very frustrating!! Do you think you can help me?
See if either of these help: support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working or support.zoom.us/hc/en-us/articles/210707503-Virtual-Background
My zoom says meeting ID invalid please try again when I try to join my teachers meeting. Everyone else can get into the class except me. I've verified with Zoom support that it isn't me with the problem. I've tried everything!
It is mostly due to an outdated or incompatible version of Zoom app you are using. Please update the Zoom app to the latest version and try to join the meeting again. If that doesn’t work, they the following: • Once the zoom app installed on your desktop or any of the mobile devices, please make sure that it has been updated to the latest version. • Now launch the app, and if you get Zoom invalid meeting id error, it can be because the id that you have entered might not be alphabetically correct or the id might have expired. • You can click ok on the error or can simply click the home button of the mobile phone so that you can come out of the zoom app. • Once you have come out of the app, tap on the bottom right-most-side button of your mobile; it will open all the recent apps that you have opened on your phone. Close the recently opened zoom app through it. • Once it’s done, re-launch the zoom app. Please re-check the meeting id that you wish to join, type it correctly on the meeting-id bar of the Zoom app. If you are still facing the invalid meeting id error, then go to the phone settings and follow the below steps. • In Settings, Go to the Apps >> Manage apps >> Zoom app >> Clear Data and cache. • After following this step, restart and it should resolve this issue.
Hi Jim, Thanks for the video. I have an issue joining my online pilates class I get the message the host has another meeting in progress... Other people are able to join in fine except for me. This has just started happening and I have downloaded the current Zoom app and tried signing in through another account but nothing is working. Can you help please? Kindly Stanter
This problem has cropped up a few times and it seems to be on the Host end much of the time for one of the following reasons: First, try this: Ensure you are ending your previous meetings properly. Type: Leave/End>End Meeting for all. If you leave a meeting instead of ending the meeting, it may trigger that it's still active. Also, ensure that you start your meeting correctly. Log into your account and click Start. Don't just click on the meeting invite link. For the Host, look if he has any recurring meetings. I had a recurring meeting that was set that it could start without host. Someone was using it by mistake. You can go into the dashboard if you’re an Admin and see what meetings are active. Its possible they setup a meeting that someone else is using now and they forgot about it. Note: If one meeting is running and someone tries to start a second meeting with join before host on scheduled by the same host: • If started by a Zoom Room, the second meeting will start and close the first meeting without warning. • If started by the host, they will have the option to close the first meeting and start the second • If started by a participant, they will receive a message that the host has another meeting in progress. This last one might be the issue. See here: support.zoom.us/hc/en-us/articles/202828525-Join-before-host
@@jimcostafilms It's very kind of you to reply so promptly. The host is a Yoga teacher so no other people are using her zoom account and she said she has taken note of all of the above and it seems it's me and sometimes a couple other people who get the message Host has another meeting in progress. Anything else you could suggest? Many thanks, Stanter
@@openmind6302 If you're facing this issue - 'Host has another meeting in progress' - as a participant, simply ask your host to end the previous meeting properly. Form what I've been able to discern, this issue can only occur if the host schedules two overlapping meetings and enables "Join Before Host" for both unless there's a bug in a new update that I haven't found yet. It's possible, but not unlikely. Ideally, if you're getting a private lesson for you only, have the instructor properly end all meetings and set up an individual meeting for you and individual meetings for the other clients, one at a time. That's should solve it.
There is a feature called "Breakout Rooms" in Zoom meeting to allow the host to to split the Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, and can switch between sessions at any time. Users joined into the Zoom meeting from the Zoom Desktop Client, Zoom Mobile App, or H.323/SIP devices can participate in breakout rooms. Please note that, users joined via the web client and Zoom Rooms are unable to join Breakout Rooms, but the main room can be used as an alternative session for these users. Participants who need to join the breakout room session must have the Zoom installed. Please download the desktop client or mobile app according to your device. For desktop computer: (Windows and Mac) • Please visit zoom.us/download For mobile device: IOS from he App Store. Info here: apps.apple.com/us/app/id546505307 Android info: play.google.com/store/apps/details?id=us.zoom.videomeetings
In our meeting the camera section is off by the host.. But when I open th meeting I can't find the host video.. If I find it then the pic got stuck but not voice.. Plzz can u make a video for participants how to us zoom when camera section is off by host
I don’t know if I’ll have time to do the specific video, but you can find some info on how to handle a Zoom meeting when the camera section is off by host here: support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen-content-or-second-camera support.zoom.us/hc/en-us/articles/360021921032-In-Meeting-Controls support.zoom.us/hc/en-us/articles/115005756143-Changing-your-meeting-recording-and-telephone-settings support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
@@ChalkToday That is because I set my profile pic as a PNG file of my logo rather than using a face pic. I want my logo/business name in front of everyone who lands on my channel. To change it, go to your YT channel > Customize Channel > Branding > Change Profile Pic
Hi, when I am trying to schedule a meeting, the calendar of the Zoom page (on Mac) is off by over four months, and when I hit the date of today, the meeting gets scheduled four months previous to today... the computer clock and calendar are correctly set. Is this a known bug?
If it’s a new bug, it’s a new one. I haven’t heard about this yet. You can learn able scheduling meetings here: support.zoom.us/hc/en-us/articles/360000488243-Desktop-Client-Calendar-and-Contacts-Integration?mobile_site=true support.zoom.us/hc/en-us/sections/200461189-Scheduling It’s possible there is a Meeting Setting that’s off (such as the date). If so, you can change them here: 1. Sign in to the Zoom web portal. 2. Click Settings. 3. Click to toggle a setting on or off. 4. Settings can also be locked at the account level or group level. This will be noted next to the setting. If a setting is locked at the account or group level, an account admin or owner will need to change it under Account Settings or Group Management.
When i try to join/create a new meeting it keepson connecting. is there any way to fix this? thank you so much for your help :( I got a class tomorrow morning
Normally, you can't connect to a meeting until the Host opens/starts it. This sounds like the issue your having. Otherwise, check this: it.nmu.edu/docs/zoom-connection-problems#:~:text=If%20your%20Zoom%20app%20stays,settings%20or%20web%20security%20gateway
I was previously able to schedule a zoom meeting using the icon "schedule". Now I can no longer takes me to the next screen which gives me the option to automatically email the recipient. Please advise.
Try these fixes: Start here first: support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings The process for scheduling a Zoom meeting looks similar whether you're doing so on the website, desktop app, or mobile app. Here's how to do it all. How to set up a Zoom meeting on the website: Head to the Zoom website, and sign into your account. Once logged in, click "My Account" in the upper-right corner of the homepage. Click "Schedule a Meeting" in the upper-right corner. This will open a form, where you can fill out the meeting topic and description, as well as set the date and time. You'll also have the option to schedule it as a recurring meeting. Edit all of the details and when you're done, scroll to the bottom and click the "Save" button. On the next page, you have the option to add the meeting to your Google Calendar, Outlook Calendar, or Yahoo Calendar. Or, you can copy the invitation link and share it out with your guests. How to set up a Zoom meeting on the desktop app: Open the Zoom desktop app on your computer and sign in. On the "Home" tab, click the "Schedule" tile. Alternatively, you can schedule a new meeting by clicking the small plus "+" sign icon on the top-left side of the "Meetings" tab. This will open a pop-up that looks similar to the online form. Enter the meeting name, date, and time. Choose your Video, Calendar, and Security settings. In the "Advanced Options" section, you can choose additional settings, like "Mute participants upon entry." Click the blue "Save" button when you're done. Your scheduled meetings will now appear on the right side of the "Home" tab. You can also view your scheduled meetings in the "Meetings" tab of the app. How to set up a Zoom meeting on the mobile app: Open the Zoom app on your mobile device. On the "Meet & Chat" homepage, tap the "Schedule" tile at the top of the screen. Enter the meeting name and set its date and time. You can choose additional settings like "Enable Waiting Room" and "Require Meeting Passcode." Tap "Save" or "Done" in the upper-right corner when you're done. If you've granted the Zoom app access to your calendar, this will bring you to another form, which adds the event to your mobile calendar. Verify the information and choose to set alerts for the event. Tap "Add" in the upper-right corner. Go to the "Meetings" tab of the app and tap the meeting you've just scheduled. Select "Add invitees" beneath the meeting details. A pop-up will ask if you want to "Send Email," which will open your device's default email app; "Send Message," which will open your device's text app; or "Copy to Clipboard," which will copy the meeting link for you to paste into any app to invite your guests. There try this is above doesn’t work: 1. Use a different device and check your credentials As a quick workaround, if logging in on your computer doesn’t work, you can try to log in using your phone. Or, if you can’t log in via the desktop app, try logging in using your browser. Needless to say, make sure you’re using the correct credentials and check for typos. Check your keyboard input settings in case you often switch between different languages. Use the authentication information that’s been provided to you by your organization, don’t use any other type of authentication. Also, ensure that you already set up your Zoom account correctly on your organization’s Vanity URL which should have this format youroganization.zoom.us. 2. Sign in with SSO Another workaround is to use SSO (single sign-on) and log in using your organization’s credentials. For this method to work, you need a Business or Education account and a verified Vanity URL. 1. Launch Zoom and click on Sign in with SSO 2. Type your organization’s name in the Domain field → hit Continue 3.Enter your organization’s credentials and hopefully, you’ll be able to log in. 3. Check your connection and security settings Not being able to log in to your Zoom account could be related to an unstable network connection or firewall and security settings blocking the program. To make sure your Internet connection is working properly, restart your modem, get the latest router firmware updates, and switch to a cable connection if that’s possible given your current configuration. Then, check your firewall and antivirus settings and ensure none of them is blocking Zoom or certain Zoom features. To whitelist Zoom on Windows Security: 1. Open the Settings app and go to Update & Security 2. Navigate to Windows Security and select Virus & threat protection 3. Click on Manage settings 4. Scroll down to Exclusions and select Add or remove exclusions 5. Add Zoom and try again. To whitelist Zoom on Windows Firewall: 1. Go to Start, type firewall and open Firewall and Network Protection 2. Scroll down and click on Allow an app through firewall 3. Click on Change Settings, scroll down to Zoom and tick both the private and public checkboxes 4. Restart your computer, launch Zoom, and check if you can now log in. If you’re using a third-party firewall and antivirus, go to your software’s support page for detailed instructions on how to whitelist Zoom. 4. Check if other programs are blocking Zoom login Other programs might be interfering with Zoom. If this problem occurred shortly after you installed a new program on your computer, disable or uninstall the respective program and check if you can successfully log in to Zoom now. You can also disable all background apps using the Task Manager or clean boot your computer to check if software interference is the cause of the problem. 1. Go to Start → type msconfig and double-click on System Configuration 2. Go to the Services tab → Hide all Microsoft services → Disable al 3. Click on the Startup → Open Task Manager 4. Select the items you want to disable on startup → hit the Disable button 5. Save the changes, close the Task Manager, reboot your computer, and test. 5. Reinstall Zoom If certain Zoom files got corrupted or deleted, certain features might not be available. As a result, you can try to uninstall and reinstall Zoom in order to fix login issues.
Thank you for the information. I went to the support link below and viewed how to schedule a meeting, which I have done 100s of times. My challenge is that after you put the date/time etc. and click save, it does not take me to the screen which I can put in recipients email which they would automatically receive the email and link. Currently, I am having to copy and paste to emails. Why do I not have the option that I previously had? Thank you
@@glendarodriguez6904 I checked the state of Zoom to see if this is a known issue and it’s not. status.zoom.us/ I’ve been thinking about this and what might have caused it. Are you the admin of your Zoom account? If not, the admin might have changed the settings in the calendar & contacts integration. This would cause the problem. There’s scheduling tips here: support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings?mobile_site=true Setting up calendar and contacts integration for the desktop client: Overview You can set up calendar integration so that your Zoom meetings and webinars on your third-party calendar are synced to the Zoom desktop client. This provides an easy way to start or join your meetings. If a Zoom join link is not detected, the meeting will show the host information, but will also be listed as "Not a Zoom meeting" and not have a join button. Calendar integration is compatible with Google Calendar, Office 365, and Exchange. You can also sync your Zoom contacts with Google, Office 365, or Exchange, allowing you to call your contacts using Zoom if you have a Zoom Phone license. You can still sync your contacts without a Zoom Phone license, but you won't be able to call them using Zoom. Note: • Your admin can force you to use a particular service and restrict you from selecting calendar/contacts permissions. Contact your Zoom admin for more information. • You can call synced contacts using the Zoom desktop client. Synced contacts are not available on the Zoom mobile app or provisioned desk phones. For the Zoom mobile app, you can view contacts from your phone's contacts app to call them using Zoom Phone. Prerequisites • Zoom desktop client for Windows or macOS, 5.2.1 (44052.0816) or later • Calendar and contact integration enabled by your admin Setting up calendar and contacts integration Note: • Your admin can force you to use a particular service and restrict you from selecting calendar/contacts permissions. Contact your Zoom admin for more information. • If you have schedule privilege for another user on your account, you will automatically see their scheduled meetings on your list of upcoming meetings and does not require the calendar integration to function. These meetings will be distinguished from your meetings by listing a different host under the meeting details. They can also be filtered out by selecting Me from the Meetings hosted by option at the top of the list of upcoming meetings. 1. Sign in to the Zoom web portal. 2. Click Profile. 3. In the Calendar and Contact Integration section, click Connect to Calendar and Contact Service. 4. Select a service. 5. Change the permissions for the service. 6. Click Next. 7. Follow the on-screen instructions to grant Zoom access to the calendar/contacts service. • Google: Follow the on-screen instructions to sign in to your Google account. Click Allow to let Zoom to access your contacts. • Office 365: • Choose a way to authorize the calendar: Choose an authorization method. The authorization method depends organization's security requirements. Contact your internal IT team if you are not sure which one to choose. Authorize with OAuth 2.0 is recommended. • Office 365 account email address: Enter the email address associated with your Office 365 account. • Office 365 account email password: Enter the password associated with your Office 365 account • EWS URL: This will be populated with the default EWS URL for Office 365. You can leave this as the default unless your Office 365 account uses a unique configuration. • Exchange: • Exchange login username or UPN: Enter the username or UPN associated with your Exchange account. • Exchange login password: Enter the password associated with Exchange account. • Exchange Version: Select the version of Exchange. If you are uncertain of the Exchange Version, please contact your internal IT team for more information. • EWS URL: Enter your organization’s EWS URL. Contact your internal IT team if you do not know the EWS URL. Note: After allowing access, you will be redirected back to the Zoom web portal which will indicate the permissions for the calendar and contacts integration. Using calendar integration Note: • After initially configuring the calendar integration, you will need to sign out of the desktop client and sign in again. • For a better experience, use the Zoom add-in for your calendar service. When scheduling or editing meetings, use your third-party calendar service instead of the Zoom desktop client. Third-party calendar service Sign in to your third-party calendar service that you set up calendar integration with, then follow one of these options: • Scheduling a meeting: Add a Zoom meeting event to your third-party calendar service. Zoom will sync the meeting to the desktop client. • Editing a meeting: If you edit the meeting using the calendar service, the edited meetings will sync to the Zoom desktop client. • Deleting a meeting: If you delete the event from the third-party service, Zoom will also remove it from the desktop client. Zoom desktop client Sign in to the Zoom desktop client and follow one of these options: • Schedule a meeting: Follow the instructions to schedule a meeting. In the Calendar section, make sure to select the calendar service you set up integration with. Zoom will sync the meeting to your calendar service. • Editing a meeting: In the Meetings tab, select a meeting then click Edit. In the Calendar section, make sure to select the calendar service you set up integration with. Click Save. Zoom will open the edited event in your third-party calendar service. Click Save to confirm the changes. Note: Editing the meeting's scheduled time will not sync to the same event in your third-party calendar service. Instead, it will create a separate event with the new scheduled time. To change a meeting's scheduled time, edit the meeting from your third-party calendar service. • Deleting a meeting: In the Meetings tab, select a meeting then click Delete. Zoom will also delete the meeting from your third-party calendar service. Note: You will only see the Delete option for meetings originally scheduled using the Zoom desktop client. Using contacts integration Contacts integration is useful if you have a Zoom Phone license. After syncing your contacts, you can: • Access synced contacts in the Zoom desktop client (Cloud Contacts section in the Contacts tab) • View synced contacts in the same folder structure as specified in your third-party contacts service • Call synced contacts using Zoom Phone if they have a phone number attached to their profile • Create a new synced contact using your call history or voicemail inbox • Add a phone number to an existing synced contact using your call history or voicemail inbox Note: Synced contacts are not available on the Zoom mobile app or provisioned desk phones. For the Zoom mobile app. For the Zoom mobile app, you can view contacts from your phone's contacts app to call them using Zoom Phone. Changing permissions for the existing calendar or contacts integration 1. Sign in to the Zoom web portal. 2. Click Profile. 3. In the Calendar and Contacts Integration section, click Configure. 4. Change the permissions for the service: • Calendar • Read: Allows you to view calendar events in the Zoom desktop client. • Write: Allows you to edit and delete events from the Zoom desktop client. • Contacts • Read: Allows you to view contacts in the Zoom desktop client. • Write: Allows you to create contacts using your call history in the Zoom desktop client. • Note: Learn more about permissions requested for calendar and contacts integration. 5. Click Next and follow the on-screen instructions to grant Zoom access to the calendar/contacts service. Removing a calendar and contacts integration 1. Sign in to the Zoom web portal. 2. Click Profile. 3. Below Calendar Integration, click Delete next connected account name. 4. Confirm that you would like to delete the integration by clicking Delete.
Are you talking about the Zoom chat? If so, check here: support.zoom.us/hc/en-us/articles/360030749891-View-In-Meeting-Chat-in-a-Zoom-Room#:~:text=Tap%20the%20gear%20icon%20at,on%20the%20Zoom%20Rooms%20display.
Start here to solve the issue: support.zoom.us/hc/en-us/articles/202082128-Black-Screen-During-Screen-Sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings.
@@tnia.9823 it’s doing the same for me and not giving me a option to leave and it’s not even putting me in the meeting I tried shutting it off but it does it every 2nd period
Halo Sir, I have some problems with my zoom. My cam work really good, and when I entered the meeting, I can only see the people in small display on the top, and the big display is just black and show nothing when people talk. I tried to minimize the app and maximize it again, it got worse, I see nothing. All just black. I’ve really good internet connection (I used WiFi)
See if this helps: support.zoom.us/hc/en-us/articles/202082128-Black-Screen-During-Screen-Sharing#:~:text=The%20black%20screen%20during%20screen,Click%20Manage%203D%20Settings.
When you have a bunch of people saying they are being asked to login after clicking the meeting link what does this mean?? Why are they being asked to login sometimes but not others?
Meetings and webinars can require passcodes for an added layer of security. It’s optional. Passcodes can be set at the individual meeting level or can be enabled at the user, group, or account level for all meetings and webinars. Account owners and admins can also lock passcode settings, to require passcodes for all meetings and webinars on their account and they can configure minimum passcode requirements. If you would like to enforce any of the meeting passcode settings for all users on your account or a group of users, you will need to lock the setting after enabling. If a setting is enabled but not locked, users can still disable the setting in their personal settings. These settings are available for passcodes: • Require a passcode when scheduling new meetings • Additional Option to require a passcode for all previously scheduled meetings • Require a passcode for instant meetings • Require a passcode for Personal Meeting ID (PMI) Note: You can choose to require a passcode for: • Only PMI meetings with Join Before Host Enabled • All PMI meetings • Embed passcode in meeting link for one-click join • Require passcode for participants joining by phone Additionally, there is a setting for Zoom Rooms, Bypass the passcode when joining meetings from meeting list. This allows the room to join a meeting from the meeting list, without needing to manually enter the meeting passcode. The passcode needs to be included in the meeting invitation sent to the room's calendar. To use this feature, the Zoom Room computer and controller need to be running version 4.5.0 or higher. Prerequisites • Zoom account to require passcodes for your own meetings and webinars • Account owner or admin privileges to require passcodes for all meetings and webinars on your account • Enabling passcode settings Account To enable passcode settings for all users in the account: 1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings. 2. In the navigation panel, click Account Management then Account Settings. 3. In the Security section, verify that the passcode settings that you would like to use for your account are enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change. 4. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting. If this setting is not locked, users can disable it in their personal settings. Group To enable passcode settings for a group of users: 1. Sign into the Zoom web portal as the owner or admin and click on User Management then Group Management. 2. Click the applicable Group Name from the list, then click the Settings tab. 3. In the Security section, verify that the passcode settings you would like to use for this group are enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change. 4. Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting. If this setting is not locked, users can disable it in their personal settings. User To enable passcode settings for your own use: 1. Sign into the Zoom web portal and navigate to Settings. 2. In the Security section, verify that the passcode settings that you would like to use for your meetings and webinars are enabled. 3. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change. 4. Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator. Setting passcode complexity requirements 1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings. 2. In the navigation panel, click Account Management then Account Settings. 3. In the Security section, locate the option for Meeting passcode requirement. 4. Select the requirements that you would like to enable for your account. Editing a passcode for a meeting By default, meetings are assigned a random passcode. You can update the passcode to one of your choosing. 1. Sign in to the Zoom web portal. 2. In the navigation menu, click Meetings. 3. Click the topic of the meeting you would like to update the passcode for. 4. Click Edit this Meeting. 5. In the Security section, edit the passcode. You can also enable Waiting Room. 5. Click Save. Editing a passcode for a webinar By default, webinars are assigned a random passcode. You can update the passcode to one of your choosing. 1. Sign in to the Zoom web portal and navigate to Webinars. 2. Click the topic of the webinar you would like to update the passcode for. 3. Click Edit this Webinar. 4. In the Webinar Passcode section, edit the passcode. 5. Click Save. Editing the passcode for your Personal Meeting ID (PMI) 1. Sign in to the Zoom web portal and navigate to Meetings. 2. Click Personal Meeting Room. 3. Click Edit this Meeting. 4. In the Security section, edit the passcode. You can also enable Waiting Room. 5. Click Save.
Well, I’ll offer some ideas on where to start. Sometimes, this is caused by Zoom itself so they’ll put out a rush “Bug Fix” in a new update that takes care of it. If the problem in new, see if there’s a recent update int he last day or two. This might fix it. If not, it’s time to go down the checklist to see what els might be causing the issue. Restarting your computer Uninstalling and reinstalling the Zoom app Disable every application that might be creating a conflict (RAM intensive programs) Make sure that the driver for you graphics card is updated Check your internet connection. If it’s not working or there are too many devices attached to WIFI, it’ll slow things down. Disconnect whoever you can If that doesn’t work, check here: support.zoom.us/hc/en-us/sections/200305593-Troubleshooting
@@akilahclayton5616 If you receive a message that you are waiting for the host to start this meeting or webinar, it means that the host has not started the meeting. In the case of webinars, either the host has not started the webinar or the webinar is in practice mode and has not yet started to broadcast. You have successfully connected to Zoom and the meeting or webinar will start as soon as the host starts the session or starts broadcasting the webinar. If you believe that you are reaching this message in error, please reach out to the meeting host.
I having a problem in a group zoom meeting , I have a I phone can't find the task bar at the bottom of the screen I would like to use the comment button
Without knowing what phone you have & it’s OS, I can’t give you an exact answer, but try this first to see if it works: Disable all the settings which will trigger going into full-screen, like screen sharing. The typical behavior when in full-screen mode should be that your taskbar is hidden. That is regardless of your taskbar settings. If your taskbar is not hiding properly while using Zoom I would suggest running all suggested updates to your OS as well as ensuring that you have the latest version of Zoom installed from zoom.us/download.
Recently, whenever I join a meeting I can’t see any texts and only the little icons, I cannot see what I type in chat and what my teacher types in the chat. Do you know how to fix this
See if the instructions here can help fix the issue: support.zoom.us/hc/en-us/articles/203650445-In-meeting-chat support.zoom.us/hc/en-us/articles/360030749891-View-In-Meeting-Chat-in-a-Zoom-Room support.zoom.us/hc/en-us/sections/200258579-Chats
Here’s how to fix Zoom on Windows. 1. RESTART PC In case you've done this yet, try restarting your PC to see if that helps. You can restart it from the Windows or use the Reboot button on your desktop or laptop. After your PC reboots, try to launch Zoom. If it doesn't open, move to the next method. 2. FORCE QUIT ZOOM AND REOPEN Sometimes Zoom might not have properly closed itself from the Windows 10 system. It still might be running in the background. In such cases, if you try to open the app on the desktop, it will greet you with an error. Make sure to force quit Zoom from the Task Manager app. Here’s how to do it. Step 1: Hit the Windows key and search for Task Manager. Step 2: Open the Processes menu. Step 3: Find Zoom in the list. Step 4: Select the Zoom app and hit the End Task option at the bottom. Wait for a couple of seconds for the system to completely kill all Zoom processes in the background. Restart the PC and try to open the Zoom app again. 3. GIVE RELEVANT PERMISSIONS Zoom requires relevant Camera and Microphone permissions to function properly. Denying such permissions can mess up Zoom performance on the desktop. Here’s how to give Camera and Microphone permission to Zoom on Windows 10. Step 1: Open the Settings app on Windows 10 (Use Windows + I) keys. Step 2: Go to the Privacy menu. Step 3: Scroll down to App permissions and select Camera. Step 4: First, enable the Allow apps to access your camera permission. Step 5: Scroll down to the bottom and enable Allow desktop apps to access your camera permission. Step 6: From the side menu, select Microphone. Step 7: Enable Allow apps to access your microphone toggle. Step 8: Scroll down to the bottom and enable Allow desktop apps to access your microphone permission. 4. CLEAR TEMPORARY CACHE Over time, Windows collects app cache in the background to perform its job. Occasionally, these cache files can become corrupted or get so big that it interferes with other apps such as Zoom to function properly. You need to uninstall temporary internet and irrelevant cache files from the Windows 10 system. Here’s how to do it. Step 1: Hit the Windows key and search for Disk Cleanup. Step 2: Press enter and open the app. Step 3: Make sure to select the C: drive from the list. Step 4: Select Temporary Internet files and Temporary cache files from the list. Step 5: Click on Clean up system files at the bottom. Step 6: Hit Ok and you are good to go. Reboot the PC and try to launch Zoom again on the PC. 5. UPDATE THE CAMERA DRIVERS Outdated Camera drivers on Windows 10 might be interfering with the Zoom app startup and functions on the device. Follow the steps below to update it to the latest version. Step 1: Press the Windows key and search for Device Manager. Step 2: Open the Device Manager menu and search for Cameras. Step 3: Expand the list and select the webcam from the list. Step 4: Right-click on it and select Update driver. Windows 10 will automatically download and install the latest drivers on the device. Go ahead, try to open the Zoom app again on Windows 10. 6. CLOSE OTHER APPS ACCESSING CAMERA AND MICROPHONE On the app startup, Zoom tries to access the system camera and microphone for a flawless performance. If any other app or browser tab is using the camera and microphone in the background, consider closing them. Close those browser tabs and apps accessing camera and microphone and try to open the Zoom app again. 7. REINSTALL ZOOM APP If none of the tricks work, you might want to remove Zoom from your computer and perform a clean reinstall. Step 1: Open the Windows 10 Settings menu (Windows + I). Step 2: Navigate to Apps > Apps & features. Step 3: Scroll down to the Zoom app. Step 4: Select the app and hit the Uninstall button. Step 5: Download the latest build of Zoom from its official site and install it on your Windows PC. That’s it. After reinstalling it, open the app and start video meetings as usual. FIX ZOOM NOT OPENING ON WINDOWS 10 If you frequently run into Zoom app problems on Windows 10, consider switching to rivals such as Skype, Google Meet, or Microsoft Teams. Zoom continues to deliver an easy-to-use interface, rich features, and a good enough time limit in the free plan. If you want to stick with Zoom, follow the troubleshooting tricks above and fix the problem of Zoom not launching on Windows 10.
@@jimcostafilms I can see, you love this stuff! Me? Not so much. 😂 I appreciate your knowledge and your help, but it’s way over my understanding. I made an appointment with the Geek Squad. Thank you!
I cannot connect to video zoom meeting to my laptop. It always connecting but I am unable to join the meeting. I also tried using my phone but the same thing happened. What should I do to fix it?
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings. Check network firewall or proxy server settings for Zoom: support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again. Check with your Internet service provider that you can connect to the Zoom service. See firewall issues here: support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom For WiFi issues, check here: support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
When I try to join my teachers meeting it says that I have put the passcode incorrectly and won’t allow me to join I have already contacted zoom about this but it still isn’t working. Everyone else can join the class except me what should I do (I use a MacBook).
Fix Unable To Join Zoom Meeting Error ◦ First of all, you have to make sure that on your desktop or any mobile device, the zoom client is installed, and it’s updated to the latest version. If you receive any of the below messages instead of joining the meeting, then you’ll surely get the solution here. ◦ Your id is on hold: The person who has hosted the meeting and enabled the waiting room has put your id on hold, your id will be on hold till the host admits you to the meeting. ◦ For the meeting, the room connector is not enabled: If you are trying to join the meeting hosted on Zoom by a free account through video conferencing equipment or without enabling the connector available in the account, you might receive this error. Try to connect using a mobile device or a desktop. ◦ Await for the host to start meeting: You will not be able to attend the meeting if the host hasn’t started the meeting or the host hasn’t enabled the join before host feature. Once the host starts the meeting, he will get the joining mails automatically, or you will get the notification to join the meeting after a short time once the host joins. ◦ Enter the password for the meeting: Before joining the meeting, you will have to enter the password that would have been shared with you by the host when the invitation for the meeting was sent by the host. If you don’t remember the password, contact the host so that he can provide you the same. Other reasons why you are unable to join Zoom meeting ◦ Some of the video conferencing equipment will not be able to let you join the meeting held through Zoom, which is a cloud-based service, as there would be alphabetical password which you wouldn’t be able to type on the equipment. If you are using such equipment contact the host for further instruction. ◦ If you receive an error “Phone Dial-in is not allowed for this meeting”, then the host might have allowed only VoIP audio. In such a case, if you enter your id after dialing the general Zoom teleconferencing number, you will hear a message, and you will be disconnected. In such a case, you will be able to join the meeting through a mobile device or your desktop. ◦ If you receive an error, “Not meeting host (3,003)” then in the zoom meeting link forwarded to you, which will be of the format iu.zoom.us/meeting/324525151, you have to change the /meeting/ in the URL link to /j/ and then try to connect. As you are unable to join Zoom meeting before, but now after following the above steps, you should be able to join the meeting from a free account. Is this a one time occurrence or happening regularly? If it is a one time occurrence and you have the meeting ID and password correct, it may be a glitch in the system. If this is repeatedly happening then there is likely an issue in user communication: • Are you in the Zoom meeting waiting room waiting to be admitted? If so the host will need to admit you. • You may be in a valid meeting ID but in a different meeting than the host. Have both yourself and the host check the actual meeting ID of the meeting you are logged into and confirm that they match. Click on the meeting information Icon in the upper left corner of the Zoom meeting window to get the meeting ID of the meeting you are in.
After I'm on zoom for 30 mins or so my screen goes black. It only happens while in zoom. I could still hear the teacher/presenter but I can't see them. The Esc button doesn't work, nothing works really besides powering off and logging back in. Please help. I have a PC laptop
If you encounter a black screen during your screen sharing in a meeting, follow these steps to troubleshoot the issue. The black screen during screen sharing could be caused by a graphics card with automatic-graphics switching (such as an Nvidia card). 1. Open the Nvidia Control Panel in the Windows Control Panel. 2. Click Manage 3D Settings. 3. Click on Program Settings under I would like to use the following 3D settings. 4. Under Select a program to customize, add Cpthost.exe from the Zoom bin directory. 5. Click Add. 6. Find Cpthost.exe from the Zoom bin directory (located at C:/>Users>YOURUSERNAME>AppData>Roaming>Zoom>bin). 7. Click Add Selected Program. 8. Under Preferred Graphics Processor, select Integrated graphics 9. Click Apply. 10. Try screen sharing again with Zoom It's a known issue can be caused by laptops with Dual Graphics changing over to the other card. The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly: Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC. While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu. If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here: www.intel.com/content/www/us/en/support/detect.html For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver. You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick. Then you will know you've tried everything in addition to Windows Update drivers. Adjust the screen resolution until it fits and looks best at Settings > System > Display.
I restarted my pc twice, uninstalled zoom and reinstalled it restarted my pc again and I still cant join a zoom meeting (this is for school) im on a windows 10 device, and I'm going to be in a big hunk of trouble if I cant fix this soon. let me know if you know anything!
also when I try to rejoin the meeting it still says im already in it but my camera does not indicate that its on and the zoom client isn't open. for some reason it opens as a background process...
Solution 1: Check for service issues Check Zoom Service Status status.zoom.us/ and Downdetector to see if there is a regional Zoom problem. downdetector.com/status/zoom/ Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case. Solution 2: Use the web version Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Solution 3: Check Zoom settings Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. Why Is My Zoom Not Connecting? The Most Common Problems The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
@@americancocacola3973 Zoom Camera issue: support.zoom.us/hc/en-us/articles/202952568-My-video-camera-isn-t-working When you join a meeting, Zoom prompts you with a box that says Turn off my video. Make sure this box isn’t checked. If it is, you will enter the meeting without being on camera. If you don’t see your web camera, make sure all other programs that also use your camera are closed. Close All Other Programs Whether you’re using a Mac, Linux, or Windows machine, try closing all other applications, especially apps that also use your camera such as Skype, WhatsApp, and Facebook. Your camera can only work with one application at a time. Sometimes these programs are running in the background, or they might be among your startup programs. For Windows, you can use the Task Manager to end processes that might be hanging and using your camera. On your mobile devices, hold down the Zoom app until an options menu pops up. Then tap App Info, and choose Force Stop. Wait a few minutes and restart it. For a Linux distribution such as Ubuntu, you can kill a process through the system monitor or through a line command in the terminal. Try Restarting Zoom Camera Access If your Zoom meeting camera is not working, first try to stop the video and then start it again. See the up arrow next to the Start Video/Stop Video setting on the bottom bar and click on it. Make sure your camera is connected. Uncheck your camera and then check it again. See if the video starts working. The next simple fix to try is to restart the Zoom app. Sometimes stopping and restarting an app will work. If this doesn’t solve your problem, try restarting your computer. Are You Up To Date? Does your device have all the latest system updates? If not, update them now. Once you are sure your device is up to date, check your Zoom app. Visit the official site and download the latest version for your browser or device if you aren’t already using it and check that your browser settings for camera access are correctly set. Is It Your Camera or Zoom? First, determine if the cause of your problem is your camera or the Zoom app itself. If it works on another application, the problem is with the Zoom app. The reverse is also true. Make sure there isn’t something physically blocking or covering your camera. Does Your Camera Have Permission to Work With Zoom? Your device may be blocking access to your camera. To verify that the Zoom app has camera permission settings on Windows 10, start by typing Settings into the search bar. From Windows Settings, click on Privacy > Camera under App permissions. The first section allows access to your camera on your device. Make sure it’s on. The next section globally gives your installed apps access to your camera. If it is off, toggle the switch to turn it On. Note that you can change the permissions for individual apps under the Choose which Microsoft Store apps can access your camera and Allow desktop apps to access your camera settings sections. The Zoom app is located under the desktop apps section. Scroll down to find it and make sure it’s On. Permissions for macOS For Mac OS 10.14 Mojave, check your operating system permissions to be sure Zoom has access to your camera. For other versions of Mac, contact Apple Support. Permissions on Android Devices To Access Your Camera • Go to Settings > Applications > Application Manager > Zoom • If you don’t see access listed to take videos and pictures for the Zoom app, uninstall and reinstall the app Uninstall and Reinstall Zoom Once you have tried all the above steps and determined that your camera does work with other applications, try a fresh Zoom install. First, you must remove your current installation of Zoom. Then for Mac and Windows operating systems, download it again from the Zoom website. Reinstalling Zoom on Linux Because Linux has many different distributions, see Installing or updating Zoom on Linux for different distros. Uninstall Zoom from your Android device by: • Opening Settings • Tapping Applications > Zoom > Uninstall • Confirming Uninstall • Restart your device. To delete the Zoom app on iOS: • Hold down the Zoom app icon until a pop-up opens with the Delete App option next to a garbage can icon • Click Delete App and then Delete again to confirm • Go to the App Store to reinstall Zoom on your iOS device by clicking the little cloud icon • Reinstall Zoom by going to the Play Store and clicking Install. Click Install to download a fresh version of Zoom. When it’s finished downloading, the app will appear on your home screen. Test and confirm that your camera is now working. If it is working for other apps but not for Zoom, contact the support team at Zoom. If your camera doesn’t work with any app, contact Apple Support. Zoom Best Practices Now that you have solved your Zoom camera issues, below are a few best practice tips for Zoom meetings. • Before starting or joining a Zoom meeting, test your audio and video settings • Keep your camera at eye level, instead of too low or too high • Look into the camera when speaking and make eye contact with participants • Be courteous to others by muting yourself if you are multitasking or talking with someone not in the meeting • Don’t forget that you are on camera and refrain from inappropriate behavior as others can see what you’re doing • Try to have a clean and simple background or take advantage of Zoom’s virtual backgrounds • Avoid disrupting background noises when possible such as barking dogs If you are the host of a Zoom meeting, in addition to testing your settings prior to the start of the meeting, practice what you plan to do. For example, be sure you know how to share your screen and record a meeting before it starts. Hosts don’t have to grant permission to participants to share their screens, but they can prevent them from doing so. Also, learn how to give them permission to record your meeting if they ask. Have you tried Zoom yet? It is a free and feature-rich video conferencing platform to meet family, friends, clients, staff, and business associates virtually. And now you know what to do if your Zoom meeting camera is not working.
hello, my zoom will quit unexpectedly when someone start screen sharing and i think there's no problem with my connection. my device has also allow all zoom required permissions. can u help?
The most known issues regarding Zoom are: • a software conflict between the Zoom app and your hardware which can result in Zoom crashing • connection issues on your part - low bandwidth, high loss, throttling, etc. that also result in Zoom crashing Why Exactly is Zoom Crashing? One of the main causes of Zoom crashing is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service. Like other video conferencing software, Zoom uses significant bandwidth, especially for video calls. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And vice versa. The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your cellular connection fluctuates. It can take a few moments for the data to catch up. This results of Zoom crashing: calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly. If this doesn’t help, here’s a few other things to try: Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam. On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access. Windows 10 Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam. For non-Microsoft Store apps, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same. MacOS Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one. If all else fails, download Zoom again and reinstall it. downloads.digitaltrends.com/zoom/windows Crashing, lagging and freezing usually indicate a problem with your internet connection. Change the connection On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Otherwise, get close to the local router and use the 5GHz connection - it’s faster and (typically) less congested. Check the connection speed Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the download speed around 1Mbps and the upload speed around 800Kbps. You can always check your current speeds with a quick internet speed test. www.speedtest.net/ Adjust Zoom settings Try unchecking the Enable HD and Touch Up My Appearance options on the Video panel in Settings. This will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware) and can help fix problems with lag. Check for service issues Check Zoom Service Status: status.zoom.us/ and Downdetector: downdetector.com/status/zoom/ To see if there is a regional Zoom problem. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case. Use the web version Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Check Zoom settings Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. The issue might be with your computer as well so check this: Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00 Start with the next step to turn off Startup freeloaders which can conflict and cause issues, then the other steps to check for infection the most thorough way, then check for damaged System Files, and also test a new Local Admin account. Then, if necessary, continue with the other steps to go over your install most thoroughly. Stress test the hardware: www.wepc.com/how-to/stress-test-cpu-ram/ www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. www.microsoft.com/en-us/software-download/windows10ISO If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows. I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.
Sir, my laptop ram is just 2gb🙂. I know others using zoom in the same ram peacefully. But in my laptop it becomes very slow. And it just crashes after some one starts screenshare! I tried cleaning cache, reinstalling, closing all the apps except zoom. Plz give me some solutions😢
The minimum recommended system requirements are here: support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux. 4GB Ram is the recommended minimum. You might get away with 2 GB if you turn everything else off while using it so no programs are running in the background.
See if you can find the solution here. These are Chromebook specific tips: support.zoom.us/hc/en-us/articles/213298746-Getting-Started-On-Chrome-OS For general issues trying to join, consider: • If you're on a desktop or mobile device, be sure you've installed the Zoom client and that it's up to date. • If you've received any of these messages: • Note: Certain types of videoconferencing equipment will not allow you to type alphabetical characters into the Zoom password field. If you are using videoconferencing equipment and the password contains alphabetical characters, contact the host. ◦ You are on hold: The host has enabled a waiting room; you'll remain on hold until the host admits you into the meeting room. ◦ Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn't have the room connector enabled, you will receive this error. Connect to the meeting using a desktop or mobile device instead. ◦ Please wait for the host to start this meeting: The setting "enable join before host " is not set, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins. ◦ Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. If you do not know the password, contact the meeting host for assistance. ◦ This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app. Then review this: support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
@@rudraaroraa Try this: Swipe left from the active speaker view to switch to gallery view. You can view up to 4 participants' video at the same time. You can keep swiping left to view more participants' video. Swipe right to the first screen to switch back to active speaker view.
If you're unable to join a meeting, check these items: • If you're on a desktop or mobile device, be sure you've installed the Zoom client and that it's up to date; • If you've received any of these messages: ◦ You are on hold: The host has enabled a waiting room; you'll remain on hold until the host admits you into the meeting room. ◦ Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn't have the room connector enabled, you will receive this error. Connect to the meeting using a desktop or mobile device instead. ◦ Please wait for the host to start this meeting: The Join before host feature is not enabled, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins. ◦ Please enter the meeting password: The meeting requires a passcode; enter the passcode provided by the meeting host (in the Zoom meeting invitation). If you do not know the passcode, contact the meeting host for assistance. Note: • If you are connecting via telephone or an H.323/SIP videoconferencing system, and the IU Zoom meeting passcode contains alphabetic characters, check the meeting invitation for an all-numeric passcode (which Zoom generates automatically when the host sets a passcode containing alphabetic characters). ◦ This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app. ◦ Not meeting host. (3,003): If you received a link to a Zoom meeting in the format iu.zoom.us/meeting/123456789, change /meeting/ in the URL to /j/ and try to connect again. For example, iu.zoom.us/meeting/123456789 should instead be iu.zoom.us/j/123456789. If all else fails, check here: support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
Try this: The same feature is available for hosts to see via their mobile phone. Click on the Participants lists from the bottom of the screen. Then look for a blue hand icon next to the person’s name. If you can see a blue icon next to the name means someone has raised their hand. Zoom ‘Raise Hand’ option is missing: There are usually two main reason when a user cannot view the raise hand option in Zoom. 1. The bottom toolbar is not showing due to viewing Zoom in fullscreen mode. Here is what you can do if your bottom toolbar is missing: 2. When using a mobile phone, Tap on Zoom meetings and the toolbar will appear. Then click on Participants and select Raise Hand. When using a laptop, hover your mouse on the Zoom meeting screen to show the toolbar. Then click on participants and then click on Raise Hand. The raise hand feature can be missing if the host has disabled feedback or questions for the meeting. Hence, participants will not be able to view this option. Also, make sure that you have the most updated version of Zoom How to enable the ‘Raise Hand’ feature? Zoom enables participants to provide feedback or ask questions without interrupting an online class through the Raise Hand feature. Here is how a host can enable this feature : 1. Launch Zoom 2. Click on ‘My Account” on the top right hand corner 3. Click on Settings 4. Then in the Meetings tab scroll down to “Nonverbal Feedback” 5. Click on the on button to enable participants to provide nonverbal feedback (Raise Hand) How to lower Hand on zoom call using laptop? Here is an easy way to lower participant’s hand during a zoom call: 1. Click on the Participants tab 2. Find the name of the participant that has raised their hand. 3. Next to the name you will see the option Lower Hand How to ‘lower’ participant’s hand using a mobile phone? 1. Click on Participants 2. Click on the name of the participant that raised their hand 3. Click on ‘Lower Hand’ option from the menu that pops up. Something else that has worked is: Enable the feature "Allow Participants to Rename Themselves" and the raise hand option starts working again for participants. Zoom advises the following: support.zoom.us/hc/en-us/articles/205566129-Raising-your-hand-in-a-webinar
Solution 1: Check for service issues Check Zoom Service Status status.zoom.us/ and Downdetector to see if there is a regional Zoom problem. downdetector.com/status/zoom/ Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case. Solution 2: Use the web version Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems. Solution 3: Check Zoom settings Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers. Why Is My Zoom Not Connecting? The Most Common Problems The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Hey sir, when i joined a meeting room, my zoom app usually quit unexpectedly. Do you know what cause it happens? If you know, please give me some advice to fix it. Hope you reply it soon, Thank you.
Try to exit/quit your Google Backup and Sync (google drive sync app). Sometimes the Zoom temporary save folder is in My Documents, which are synced by Google Sync.
@@jimcostafilms i did sir, i uninstall my onedrive app, then uninstall my zoom. After that, i restart my notebook and reinstall zoom from zoom.us/download, but it still happen. Is there other advice that might help to fix this? Hope you reply it soon, thank you.
@@agungbhaskara3188 This may also help: speedify.com/blog/fix-internet-disconnecting/zoom-crashing/?source=ir_63caa449Nbd6611eaa59342010a246f1e&mediaPartner=29332&clickid=63caa449Nbd6611eaa59342010a246f1e#:~:text=Lately%20Zoom%20seems%20to%20be,can%20result%20in%20Zoom%20crashing
The problem with my audio is that it splits between the control center volume( which does nothing), and normal volume buttons, and it gets really low on my phone.
Logging in to zoom via Google is done this way: support.zoom.us/hc/en-us/articles/202056149-Signing-in-with-Google-or-Facebook You’re better off to use the actual Zoom app to log in as you get more features. To do that, follow these steps: zoom.us/download
after updating my zoom application on my laptop, the shortcut key for raising hand is not working properly i tried to change the settings but its not working pls tell me what do
1/2: Note: You can’t access the Raise Hand option if you’re the meeting host. Zoom Instructions: support.zoom.us/hc/en-us/articles/205566129-Raising-your-hand-in-a-webinar How to raise your hand in Zoom on a Mac or PC 1. During a meeting, click on the icon labeled "Participants" at the bottom center of your computer or phone screen. 2. At the bottom of the window, click the button labeled "Raise Hand." 3. Your digital hand is now raised. Lower it by clicking the same button, now labeled "Lower Hand." How to raise your hand in Zoom on an iPhone or Android 1. During a meeting on the Zoom mobile app, click on the three horizontal dots icon, labeled "More," in the bottom right corner of the screen. 2. In the pop-up at the bottom of your screen, tap "Raise Hand." 3. The meeting organizer should now be notified that your hand is raised. The hand icon will turn blue and the text below it will switch to say "Lower Hand" while your hand is raised. Other ways to access it: Raise a Hand in Zoom on Windows PC or Mac 1. To get started, launch Zoom via the app or on your browser and select Join a Meeting as a participant. 2. Select Participants from the meeting controls at the bottom of your screen. 3. Select Raise Hand from the several options that appear inside the Participants panel. Note: There are keyboard shortcuts you can use on your Windows PC or Mac to raise your hand in Zoom. On your Windows PC, press Alt+Y and toggle the Raise Hand option to On or Off. You’ll see the little blue hand icon next to your name when the option is enabled. Note: If you’re using a Chromebook, it’s different. How to Use Zoom on a Chromebook There are several ways to work with Zoom on a Chromebook. You can use the web interface, but it may not be the best option for you. Alternatively, you can look for and install the official Zoom app in the Chrome store and install it on your Chromebook. You can start or join a meeting, invite contacts, manage participants and so on through the Zoom ChromeOS app. However, you won’t get all the features available for the Zoom desktop, web client, or mobile app. Fortunately, Zoom, in partnership with Google, is developing a whole new Chrome client, which is expected to launch before June 2021. The new client will ensure that the web client or progressive web apps are optimized for features, speed, and compatibility. The existing Chrome app continues to receive updates for efficiency and speed, but you need to run the latest ChromeOS and latest Zoom on Chrome client for the best experience. Make sure that any other browser tabs or unnecessary apps are also closed so that you can enjoy the Zoom Chrome app. How to Download and Install Zoom on Chromebook 1. To start using Zoom on Chromebook, download and install the official Zoom app from Chrome Web store. 2. Click on the app launcher. 3. Next, click on Zoom to open the app. 4. Sign in with your Zoom credentials (Zoom, Google or Facebook account) or using SSO. If you’re using a school-issued Chromebook, enter your school sign-in credentials. 5. Check that your internet connection is stable, and that your microphone and camera are connected. You can join a test meeting to ensure all these are working properly. You can also download the Zoom app from the Google Play Store and install it on your Chromebook the same way you install apps on Android devices. 1. To do this, select the Play Store app from the app launcher. 2. Type Zoom in the search bar and find Zoom Cloud Meetings. 3. Select Install. Once installed, select Open or select Zoom from the app launcher and start or join your meeting. Note: Follow our comprehensive guide on how to set up and use Zoom and start participating in your meetings or online classes. When using Zoom on Chromebook, there are certain features you won’t be able to access but that are available on PC and Mac. However, most of the functionality is similar, so you won’t find it hard or too different to use. How to Record a Zoom Meeting on Chromebook For Windows or Mac users, it’s possible to record a Zoom meeting locally or in the Zoom cloud regardless of the plan you’re using. On Chromebook, you can’t access the Recording feature with a free account, which means you’ll have to upgrade to a paid account to get the option. That said, even with a paid account, you’re only limited to a cloud recording. 1. To get started, ensure you have a paid or education account, start or join a meeting and then select the Record button from the meeting toolbar. Note: The meeting will record to the cloud. 2. You can select the Pause/Stop button to pause or stop your recording any. 3. Once your meeting is done, go to the Zoom Web portal, sign in and go to the Personal section in the navigation menu. Select Recordings to access your recording. 4. Next, go to Cloud Recordings to access your recording. 5. Select More > Download from the available options to download the recording to your Chromebook, or share it with others via a link. Can You Change Zoom Virtual Backgrounds on Chromebook? Zoom for Chromebook allows you to access pretty much the same great functionality as you can on PC or Mac computers. You can join audio/video, use in-meeting chat, invite and manage participants, control screen share, use Breakout Rooms, start/stop and pin videos and so on. However, the Zoom version that works on Chromebooks doesn’t include changing the backgrounds. You won’t find the virtual background picker on your Chromebook as you would on Zoom for PC or Mac. Besides the virtual background feature, there are several other Zoom features that are missing on Chromebook that you’d ordinarily find on PC and Mac. These include: • Scheduling meetings • Zoom Rooms support (ending from December 31, 2020) • Pre-assign breakout rooms as a host • Share whiteboard • Start local recording • Play chime when participants join and leave • Change profile photo • Send emoticons, animated GIFs, capture of your screen, or code snippets • Create, edit or invite members to a channel • Automatically call phone number to join meeting What to Do When Zoom Isn’t Working on Chromebook If you can’t get Zoom to work on your Chromebook, there are several things you can try: • Update the Zoom app • If you’re trying to access Zoom for your child, try switching to a parent account for Zoom video • Check Family Link settings as these can sometimes interfere with Zoom meetings and cause problems when trying to use the app for work or classes • For repeat Zoom sessions, download the app and enter the Zoom Room number to join a meeting or class manually, instead of joining through an invite link Enjoy Zoom Meetings on Chromebook Although some inherent compatibility issues with Chrome operating system may keep you from enjoying some Zoom features, Chromebooks are still great alternatives to Windows PCs or Macs. If you’re looking to buy a Chromebook, check out our favorite budget Chromebooks or learn how to turn your old laptop into a Chromebook and use it for your Zoom meetings. Raise Your Hand in Zoom on Android or iPhone If you’re using Zoom from your Android smartphone or iPhone, you can raise your hand using the Zoom app for mobile devices. 1. To do this, open the Zoom app on your phone, select Join a Meeting (as participant), and tap More from the meeting controls at the lower right side of the screen. 2. Tap Raise Hand from the popup menu, and the meeting host will be alerted that you’ve raised your hand. Note: When your digital hand is up, you’ll see a little blue hand icon on your screen, and the host will also see the hand next to your name. Zoom lists participants based on the order in which they’ve raised their hands.
2/2: How to Raise Hand in Zoom Dial-In Calls If you want to join a Zoom meeting by dialing in with a phone number, the steps you’ll take to raise your hand are slightly different. Once you join the meeting, dial *9 on your phone’s dial pad to raise your hand, and do the same to lower your hand. What to Do When You Can’t See the Raise Hand Option in Zoom If the Raise Hand option isn’t available in your Zoom meeting, it could be because the meeting host disabled nonverbal feedback or you’re in fullscreen mode. In full screen mode, the bottom toolbar is minimized but you can reveal it on your computer or mobile device by moving your mouse on the screen or tapping the screen. Once the toolbar appears, select or tap Participants and the Raise Hand option will appear. If the meeting host has disabled nonverbal feedback, you won’t see the Raise Hand option. In such a case, you can always request the host to enable the nonverbal feedback to enable the Raise Hand feature. If you’re the meeting host and you need to enable the Raise Hand feature for your meeting participants, you can do so inside the Participants panel. 1. To do this, sign into Zoom on your browser and select My Account. 2. Under the Personal tab, select Settings. 3. Find the Meeting tab and then scroll down to the Nonverbal feedback option. 4. Toggle the switch on to enable nonverbal feedback for your meeting participants. How to Lower Your Hand in a Zoom Meeting You may have raised your hand or you accidentally raised it and don’t know how to lower it. Whatever the case may be, here’s how you can lower your hand in a Zoom meeting. 1. On your Windows PC or Mac, select Participants and then select Lower Hand. 2. You can also lower your hand on your Android phone or iPhone by tapping More and select Lower Hand. 3. To lower your hand using a keyboard shortcut, press Alt+Y on your Windows PC or Mac, and then toggle the Lower Hand option to Off. Note: If you’re the meeting host, you can lower a participant’s hand by selecting Participants from the meeting controls, and then hover over the participant’s name and select Lower Hand. On your Android phone or iPhone, tap on the Participants tab, tap on the user’s name, and select Lower Hand from the popup menu. Meeting hosts can also view all the participants who raised their hands in the Zoom meeting by selecting the raised hand icon on the screen, or look for the Raised Hand icon next to the participants in the Participants menu. Catch the Meeting Host’s Attention The raise hand feature is a quick and easy way to catch the host’s attention in a Zoom meeting, compared to raising your physical hand or unmuting your microphone to request to speak. We hope you were able to find the feature on your device and now know how to use it to your advantage.
This sounds like the cause is the following: This is caused by the audio output going into the input; e.g., a microphone picking up the output from the computer speakers. The easiest solution is for everyone in the meeting to use a pair of headphones. Zoom is very good at audio echo cancellation, but if it occurs, the participant responsible should move their computer speakers away from their microphone or use headphones. Sometimes it can be caused by logging into a meeting on a PC and phone at the same time.
why is it that when I log in to a zoom to attend a meeting, it shows me as another of my contacts in my phone? This contact doesn't use my zoom at all---never had a meeting with him on zoom nor has he used my zoom before. It's puzzling.
This is a new one for me. It might be caused by the “Call Me” or “Call Out” feature. How to enable or disable the call me and call out features Account To enable Call Me and Invite by Phone for all users in the account: 1 Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings. 2 In the navigation menu, click Account Management then Account Settings. 3 Click the Audio Conferencing tab. 4 Click the Call Me and Invite by Phone toggle to enable or disable it. 5 If a verification dialog appears, click Enable or Disable to verify the change. 6 Under Require Call Me users to press 1 before being connected to the meeting?, select one of the following options: Auto, Always, or Never. 7 Under Call Out Countries/Regions, click the pencil icon. 8 In the Select Call Out Countries/Regions pop-up window, select the desired countries, then click Save. 9 If your host has a webinar license and would like their attendees to use Call Me to connect their audio, select the check box next to Allow webinar attendees to use Call Me to connect audio. Note: Zoom client version 5.2.2 and above is required for this feature to work for webinars. 10 (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting. Group 1 Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings. 2 In the navigation menu, click User Management then Groups. 3 Click the applicable group name from the list, then click the Audio Conferencing tab. 4 Click the Call Me and Invite by Phone toggle to enable or disable it. 5 If a verification dialog appears, click Enable or Disable to verify the change. Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level. 6 Under Require Call Me users to press 1 before being connected to the meeting?, select one of the following options: Auto, Always, or Never. 7 Under Call Out Countries/Regions, click the pencil icon . 8 In the Select Call Out Countries/Regions pop-up window, select the desired countries, then click Save. 9 If your host has a webinar license and would like their attendees to use Call Me to connect their audio, select the check box next to Allow webinar attendees to use Call Me to connect audio. Note: Zoom client version 5.2.2 and above is required for this feature to work for webinars. 10 (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting. User Note: While you can view this setting at the user level, only IT admins can make changes for this setting. 1 Sign in to the Zoom web portal. 2 In the navigation menu, click Settings. 3 Click the Audio Conferencing tab. 4 Verify Call Me and Invite by Phone is enabled. Notes: • If Call Me and Invite by Phone is disabled and grayed out, contact your account administrator. • If any changes are required for Require Call Me users to press 1 before being connected to the meeting? and Call Out Countries/Regions, contact your account administrator. It’s possible the “Presence” status is out of whack. The Zoom desktop client, mobile app, and PWA allow users to set their current status to indicate to others if you are available, in a meeting, or otherwise currently unavailable. When setting your status on one device, that status will sync with other devices signed-in to your account. For example, if you set your status on the desktop client, the mobile app will sync and show the same status. Note: You will not see a presence status for external contacts if their account admin has disabled presence status from displaying to external contracts How to set your presence status: Windows | macOS | Linux: 1 Sign in to the Zoom desktop client. 2 In the top-right corner, click your profile picture and choose the status listed below. If selecting Do Not Disturb, you can choose how long you want to have this enabled. Android: 1 Sign in to the Zoom mobile app. 2 In the bottom-right corner, tap More (iOS) or Settings (Android). 3 Tap your name. 4 Tap the field that contains the current presence status. 5 Tap a status to change it: • Available • Away • Do Not Disturb • Tap this option to choose how long you want to have Do Not Disturb enabled, then tap Confirm. • (Optional) Tap the toggle next to Scheduled Daily Recurring and select the time window to automatically enable the Do Not Disturb presence status between that time window every day. PWA: 1 Sign in to the Zoom PWA. 2 In the top-right corner, click your profile picture and choose the status listed below. If selecting Do Not Disturb, you can choose how long you want to have this enabled. You can view phone contacts in Zoom on mobile devices. I’m wondering if that’s got something to do it. Viewing phone contacts in Zoom mobile app: You can view your phone's contacts to the Zoom mobile app, allowing you to invite them to sign up for Zoom or call them using Zoom Phone. This feature is also known as phone contacts matching. Note: This article provides an alternative to syncing your contacts with a third-party service. Contacts sync is not supported on the Zoom mobile app, but you can follow this article to sync contacts with your phone's native contacts app, then view contacts on the Zoom mobile app. Prerequisites for viewing phone contacts in the Zoom mobile app • Zoom mobile app for Android or iOS • Phone number that can receive text messages Note: If you're running the Zoom mobile app in a virtual sandbox environment (for example, Parallel Space or VMware Intelligent Hub), you may experience issues using this feature. (Optional) How to sync contacts with a third-party service”\: Most native contacts apps support syncing with a third-party services like Google, Office 365, or Exchange. Visit these websites if you need help syncing your phone's contacts app: • Google Android Note: If your phone has a customized version of Android (for example, Samsung devices), visit the phone manufacturer's support site. • Apple iOS After enabling sync, follow the next section to view your phone contacts in the Zoom mobile app. How to view phone contacts Note: If you're using iOS, make sure you grant Zoom access to your contacts. Open Settings and tap Privacy and then tap Contacts. Tap the toggle for Zoom. 1 Sign in to the Zoom mobile app. 2 Tap Settings. 3 Tap Contacts then Phone Contacts Matching. 4 Enter a phone number that can receive text messages. 5 Tap Continue. 6 When prompted, click OK. Zoom will send a text message to confirm your phone number. 7 Enter the verification code you received, then tap Next. If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts. 8 Tap Done. Your phone's contacts will appear in the Contacts tab under Phone Contacts. How to call phone contacts 1 Sign in to the Zoom mobile app. 2 Tap the Contacts tab. If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts. 3 In the My Contacts section, tap Phone Contacts. 4 Tap a contact's name. 5 Tap Call to call the contact using Zoom Phone. Note: If the contact has several numbers, you will be prompted to select a number to call.
When I use zoom on my tablet with my headphones I can hear the other person but they can't hear me. Even with all the permissions turned on for the app still not working. Even When I Unmute and turn on audio on the zoom app they still can't hear me. My tablet is new I just bought it so Idk what the issue is. Idk if it's my tablet or zoom
You didn’t tell me what kind of tablet you’re using so here’s how to fix the audio on a couple different types of devices: Zoom: No sound - how to solve the problem When it comes to small meetings consisting of two or three people, first ask the question: • Have the other participants muted their own microphones or speakers? If they haven’t and you can’t hear or be heard in a Zoom meeting, you can assume that the problem is on your end. Here are a few possible solutions. Using the desktop client (Windows/Mac) Test audio playback and recording devices in a meeting During a meeting, test your audio devices in the audio settings. To do this, go to the arrow next to the microphone icon and click on “Audio Settings…” or “Test Speaker & Microphone…”. Here you can test your speakers/headphones and microphone respectively or change selected devices. Clear browser cache Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To clear your browser cache, open the browser settings menu, and clear both the cache and the cookies. Check the audio output from your computer If the Zoom audio doesn’t seem to be working, it may also be due to the computer volume. Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows 10. To open advanced settings, right-click on the speaker icon and then select “Open Volume mixer”. Check that the volume is set correctly for Zoom meetings. Note: With macOS, you can also find volume control options via the menu bar or System Preferences. Using the mobile client (Android/iOS) Check the speaker in the Zoom app If there’s no sound in the Zoom meeting, check your built-in smartphone speakers. Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the buttons or by tapping the speaker icon. heck the microphone in the Zoom app If the other participants can’t hear you in the meeting, check your built-in microphone. If you see that you’re muted, tap the microphone icon to unmute yourself.
@@ibstayfly OK, that’s an Android device so here’s how to fix audio issues for Android: If the problem is only with the app you use, then you should be able to fix it without having to do much. However, if it’s an issue with your phone, the best thing you can do is rule out the possibility that it’s just a firmware problem. If it persists after this, then you may have to see a technician about it. With that being said, here’s what you need to do: 1) Restart your device. When it comes to issues that may have occurred out of the blue without apparent cause, they might be just a result of a pretty minor firmware glitch. So if you were using Zoom without any issues before and then suddenly other users can’t hear you, excuse yourself from the meeting first and then restart your phone. After the restart, fire up Zoom and try to reconnect to the meeting and see if everything is working. Most of the time, a reboot is all you need to make everything work perfectly again. However, if the problem continues, then it’s time to troubleshoot the device. 2) Test the microphone If the restart does not fix the problem, then what you have to do next is to find out if the problem is with your phone’s microphone. Don’t worry you don’t need to have expert knowledge to be able to do this. Basically, what you need to do is open the recorder app of your phone. Every Android device has one so find the app and open it. Try recording a few seconds of your voice and then play it. If you can hear the voice clearly during playback, it’s a sign that the microphone is working. If this is the case, move on to the next solution. However, if the voice recorder has not captured your voice, try shooting a short video of you talking and see if it can capture your voice. If still not, then reset your phone to rule the possibility that it’s just a firmware issue and if the problem persists after that, have a tech check the device for you. 3) Check Zoom’s permissions When an app tries to use a core service like the microphone, you will be prompted whether to allow or deny it. It happens most of the time, however, there are instances that you won’t be prompted. So, you better check to see if Zoom is allowed to use the microphone on your device. Here’s how it’s done: 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Zoom app is located. 3. Tap and hold on its icon until options show. 4. Tap App info. 5. Scroll down to find Permissions and tap on it. 6. The next screen will show you the services that the app is allowed to access. 7. Make necessary changes and then try using Zoom again. Basically, these are the things you often need to do to fix a problem like this, as long as the problem is with the hardware of your device. If Zoom’s audio still doesn’t work Check Zoom’s permissions When an app tries to use a core service like the microphone, you will be prompted whether to allow or deny it. It happens most of the time, however, there are instances that you won’t be prompted. So, you better check to see if Zoom is allowed to use the microphone on your device. Here’s how it’s done: 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Zoom app is located. 3. Tap and hold on its icon until options show. 4. Tap App info. 5. Scroll down to find Permissions and tap on it. 6. The next screen will show you the services that the app is allowed to access. 7. Make necessary changes and then try using Zoom again. Basically, these are the things you often need to do to fix a problem like this, as long as the problem is with the hardware of your phone. When the installation is finished, launch Zoom and reconnect to the meeting or set up a new one. I hope that this troubleshooting guide has been able to help you one way or the other.
Pls help me... when i join zoom for class using the link the teacher provides and she admits me in, i suddenly become the only person in the call and instead of being able to open my mic, it says to join audio by computer. I use a school chromebook
Sounds like 2 things here: Check this first: Troubleshoot Breakout Room: support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms Webcam or audio not working: Nothing is more frustrating than having your webcam or audio not work on a Zoom call. If your web camera is not showing up or is selected but not working, try some of these basic tips first. Solution 1: Check Zoom settings On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked: ▪ Do Not Connect to Audio ▪ Turn Off My Video This allows you to join a call with your audio and video automatically enabled. Solution 2: Exit other related apps If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application. Solution 3: Test the audio and video If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link. Once open, you can join a test call on the Zoom app and follow the instructions on the screen. If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list. Solution 4: Check PC settings Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam. On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access. Windows 10 Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam. For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same. MacOS Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one. Solution 5: Reinstall Zoom If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom.
Hi, my zoom is showing "not responding" whenever I started and/or join a meeting. I have tried to uninstall and reinstall the Zoom, checkout my windows updates and restarted my computer but it doesn't help the situation. Is there any recommended solution? Thanks in advance
The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. Is Zoom fully functional? Check out their service status page to confirm. status.zoom.us/ If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. Check requirements here: support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms Check your internet speed here: www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that. Other things to check: Solution 1: Check Zoom settings On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked: ▪ Do Not Connect to Audio ▪ Turn Off My Video This allows you to join a call with your audio and video automatically enabled. Solution 2: Exit other related apps If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application. Solution 3: Test the audio and video If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link. Once open, you can join a test call on the Zoom app and follow the instructions on the screen. zoom.us/test If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list. Solution 4: Check PC settings Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam. On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access. Windows 10 Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam. For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position. In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same. MacOS Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked. Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one. Solution 5: Reinstall Zoom If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom.
Hey bro! Do you still have this problem? Have you tried to use the browser instead of Zoom App for the call? To do this: If you only have the code (skip this if you have a meeting link): 1.- To do this, go to us05web.zoom.us/join (Copy and paste that link in your browser) 2.- After that, enter the code. Now, you are at the site where the meeting link is 3.- Cancel the pop-up dialog box that says "open zoom application" that opens automatically. Click to the blue button "start meeting" and again, cancel that pop-up dialog box. Below the blue button to start meeting you should see the "download zoom" text and below this a new option will appear, "join from your browser", you will click on it and you will be able to use Zoom from your browser, with which, you should not have the problems that you get out because you are no longer using the software, only your browser and the website. I hope it helps you and if so, please respond to this comment to to know that this worked for you :') Suerte hermano!
It sounds like you are looking for a way to share website, our demo app has the exact feature available in both Zoom default UI and Custom UI. In Zoom default UI, when you are in the meeting, press “Share > Website URL”, then you will be able to share a website. If you are using Custom UI, you may refer to the implementation in our demo app: github.com/zoom/zoom-sdk-ios/blob/master/MobileRTCSample/MobileRTCSample/SDKPresenters/how_to_use_inmeeting_function/how_to_use_customized_inmeeting_ui/how_to_use_customized_share/SDKSharePresenter.m 18 Hope this helps. Thanks!
For screen share issues, check here: support.zoom.us/hc/en-us/articles/201362643-Sharing-Computer-Sound-During-Screen-Sharing For audio issues, try this: Zoom Meeting No Computer Audio Fix Preliminary checks: • Make sure to click on the Join with computer audio button. In this manner, you allow Zoom Meeting to connect to your computer’s speaker and microphone. Useful tip: If you always connect to Zoom using your computer’s speaker and microphone, you can enable the option to Automatically join audio by computer when joining a meeting, and you won’t need to grant Zoom access to your speaker and mic every time you join a new conference. • Check the speaker and microphone volume and ensure it’s audible. • Make sure your audio devices are properly connected and are not muted. • Disable Bluetooth. If your computer is connected to an external audio device via Bluetooth, resetting the connection might help. If the respective device is in another room, you won’t hear it. Disabling Bluetooth will automatically switch audio input and output sources to your computer’s built-in speaker and microphone. • Change the output source and use a different speaker, if possible. Maybe your speaker suddenly stopped working. • Use a different input device, a different microphone if you’ve got one at hand. Maybe your mic is not working properly. If the issue persists or you don’t have a second speaker or microphone to test with, here are two useful troubleshooting methods that may save the day. 1. Run Windows 10’s built-in troubleshooters Windows 10 features a series of useful built-in troubleshooters that you can use to automatically fix various computer issues with a single click. Since we’re talking about Zoom audio bugs on computers, we recommend running the following troubleshooter as a first troubleshooting method: Speech, Playing Audio, Recording Audio, and Bluetooth if you’re using Bluetooth connected speakers and microphones. To run these troubleshooters, open the Settings page → go to Update & Security → Troubleshoot → select and run the four troubleshooters one by one. • Check the speaker and microphone volume and ensure it’s audible. • Make sure your audio devices are properly connected and are not muted. • Disable Bluetooth. If your computer is connected to an external audio device via Bluetooth, resetting the connection might help. If the respective device is in another room, you won’t hear it. Disabling Bluetooth will automatically switch audio input and output sources to your computer’s built-in speaker and microphone. • Change the output source and use a different speaker, if possible. Maybe your speaker suddenly stopped working. • Use a different input device, a different microphone if you’ve got one at hand. Maybe your mic is not working properly. If the issue persists or you don’t have a second speaker or microphone to test with, here are two useful troubleshooting methods that may save the day. 1. Run Windows 10’s built-in troubleshooters Windows 10 features a series of useful built-in troubleshooters that you can use to automatically fix various computer issues with a single click. Since we’re talking about Zoom audio bugs on computers, we recommend running the following troubleshooter as a first troubleshooting method: Speech, Playing Audio, Recording Audio, and Bluetooth if you’re using Bluetooth connected speakers and microphones. To run these troubleshooters, open the Settings page → go to Update & Security → Troubleshoot → select and run the four troubleshooters one by one. 1. Turn on microphone access for desktop apps. There you go, I hope the solutions listed in this guide helped you to fix your Zoom audio problems on Windows 10.
The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. Is Zoom fully functional? Check out their service status page to confirm. status.zoom.us/ If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. Check requirements here: support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms Check your internet speed here: www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Zoom may sometimes cause such a high CPU and RAM usage that it crashes your Windows 10 computer. First, your machine gets really slow. It may need 10 seconds or more to process your commands. Then, it completely freezes and crashes. That’s not a pleasant thing to experience, especially if you’re presenting something during a video meeting. Close Unnecessary Programs One of the reasons why Zoom is crashing your PC is that it conflicts with other apps and programs running on your machine. So, close all the other programs that you don’t actively use. It’s a known fact that video meetings put a strain on your bandwidth and computer resources. By closing unnecessary programs, you actually free up more resources for Zoom to use. There are two quick ways to do that. You can either use the Task Manager or clean boot your computer. After you launch the Task Manager, click on the Processes tab, and right-click the programs you want to close. Select End task and you’re done.  Fix Zoom Crashes Windows 10 Computer Posted on February 4, 2021 by Madalina Dinita Leave a Comment Zoom may sometimes cause such a high CPU and RAM usage that it crashes your Windows 10 computer. First, your machine gets really slow. It may need 10 seconds or more to process your commands. Then, it completely freezes and crashes. That’s not a pleasant thing to experience, especially if you’re presenting something during a video meeting. In this guide, we’ll show how you can troubleshoot Zoom if it’s crashing your computer. We’ll also explore how you can prevent this issue in the first place. After all, prevention is always better than cure, isn’t it? How Do I Stop Zoom From Crashing My Computer? Close Unnecessary Programs One of the reasons why Zoom is crashing your PC is that it conflicts with other apps and programs running on your machine. So, close all the other programs that you don’t actively use. It’s a known fact that video meetings put a strain on your bandwidth and computer resources. By closing unnecessary programs, you actually free up more resources for Zoom to use. There are two quick ways to do that. You can either use the Task Manager or clean boot your computer. After you launch the Task Manager, click on the Processes tab, and right-click the programs you want to close. Select End task and you’re done.  If you decide to clean boot your computer, you’ll find all the instructions and steps to follow in this guide. Disable Hardware Acceleration Zoom has a series of advanced features that can significantly improve the video and audio quality during meetings. But this could turn into a double-edged sword if your hardware is not really up to the task. For example, hardware acceleration can make the image worse if not used properly. Enabling this option puts additional strain on your hardware and this could lead to system freezes and crashes. Disable hardware acceleration and check if Zoom still crashes your PC. 1. Launch Zoom and click on your profile picture. 2. Then go to Settings and select Video. 3. Click on the Advanced button (lower right-hand corner). 4. Untick the following options: ◦ Enable hardware acceleration for video processing. ◦ Enable hardware acceleration for sending video. And Enable hardware acceleration for receiving video. 1. Relaunch Zoom and check the results. 2. Clear the Cache and Junk Files Every time you launch an app or program, temporary files get created and stored on your computer. Clearing your Zoom cache, as well as all the other junk files from your computer may fix this issue. All the files are bloating your computer. The quickest way to remove junk and temporary files is to run Disk Cleanup. 1. Launch the tool, select your main drive and wait until the tool has scanned your files. 2. Then select the files you want to remove. 3. Make sure to tick both the checkboxes for your temporary files. 4. Hit OK and let Windows clean the junk files. Adjust Visual Effects Settings on PC Windows 10’s Visual Effects feature adds animation and various effects to your videos and UI. But you can speed up your system by disabling this feature. 1. Type ‘adjust performance‘ in the Windows Search bar. 2. Under Performance options, select the Visual Effects tab. 3. Then check the Adjust for the best performance checkbox. 4. Restart your PC and launch Zoom. Check if you notice any improvements. Increase Pagefile Size Use this solution if own an SSD computer. The main idea is to manually adjust the Pagefile Size yourself, instead of letting Windows 10 decide on the best settings. 1. Go back to Performance options (you can also type SystemPropertiesAdvanced in the Windows Search bar). 2. Click on the Advanced tab. 3. Then go to Virtual memory, and click on the Change button. 4. Uncheck Automatically manage paging file size for all drive. 5. Tick Custom size. Set up the pagefile size you need. Set it to 16GB. 6. Save the changes. Launch Zoom again. Check if the app still crashes your computer. Update, Reinstall or Roll Back Your Drivers Many users managed to fix this issue by updating, reinstalling, or rolling back their camera and display drivers. 1. Launch the Device Manager and click locate your Camera and Display drivers. 2. Click on Cameras and select your camera driver. 3. Right-click on your driver and select Update driver. If that did not work, repeat the steps and select Uninstall device. 4. Then restart your computer. Your machine will automatically reinstall the newest driver version. 5. If the problem persists, right-click again on your driver and select Properties. 6. Then click on the Driver tab and select Roll Back Driver. Check if the problem is gone. 7. Now, if the issue persists, do the same for your display driver. Override Power Requests From Zoom Zoom may sometimes send Power Requests to Windows. As result, your computer display turns off randomly and other processes stop working. To check if this the case with your computer, launch Command Prompt as an admin and enter the powercfg -requests command. If you find any Power Requests coming from Zoom, you can manually add a new request to override Zoom’s power requests. The request pattern to use is this: powercfg -requestsoverride CALLER_TYPE “NAME” REQUEST. Depending on the requests you find, your commands should look something like this: • powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY • powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM Let Zoom Run on Your Most Powerful GPU If your computer is equipped with an NVIDIA GPU or other powerful external GPU, let Zoom run on it. In other words, specify your preferred GPU for Zoom. Use this solution if your machine is equipped with multiple graphics processors. 1. Navigate to Settings → System → Display. 2. Then click Graphics settings (under Multiple Displays). 3. Select Classic app from the drop-down menu. 4. Hit the Browse button to locate the Zoom.exe file in order to specify the app. 5. Then click on Options and select the graphics preference you want to use for Zoom. 6. Let Zoom run on high performance and use your computer’s most capable GPU. 7. Apply the changes. Launch Zoom again and check if the computer crashing problem is gone. Disable Google Backup and Sync Many users who experienced Zoom crashes fixed the issue by turning off Google Backup and Sync. The app automatically backs up all your content to the cloud. Quit Google Backup and Sync and check if Zoom is still crashing. If you use a different program to back up and sync your data, disable it and check if the issue is gone.
When I try to join as zoon it says please wait for the host to start this meeting and I've been waiting here for like six or five hours now and it still won't work and when I try to exit out zoon it's not letting me
when I try to join a meeting, my laptop suddenly hangs and suddenly laptop says"we are having some issues. We will restart your pc. there is some error code". pls help me
Can’t log in to Zoom: The symptoms of an unstable connection in the context of using Zoom include one or more of the following: • latency • frozen screen • poor quality audio and video • meeting getting disconnected If you're having at least one of these symptoms, you're experiencing a streamergency. Is Zoom fully functional? Check out their service status page to confirm. status.zoom.us/ If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway. When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes: • You’re too far away from the Wi-Fi router • You have poor / slow cellular coverage • Your network hardware needs an update or a restart • There are temporary ISP infrastructure issues • There are peering issues with Zoom servers 5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. Check requirements here: support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms Check your internet speed here: www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Try the following: 1) One of the main causes of Zoom crashing is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service. Like other video conferencing software, Zoom uses significant bandwidth, especially for video calls. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And vice versa. The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your cellular connection fluctuates. It can take a few moments for the data to catch up. This results of Zoom crashing: calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly. 2) Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now. Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page. 3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: answers.microsoft.com/en-us/windows/wiki... Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly. 4) Stress test the hardware: www.wepc.com/how-to/stress-test-cpu-ram/ www.tenforums.com/tutorials/16474-prime... 5) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. windows.microsoft.com/en-us/windows-10/m... 6) If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows. I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.
@@jimcostafilms thank you my problem has been resolved, it turns out that the problem occurs with my internet connection. Thank you again for giving a detailed explanation
The Chat support page for Zoom is here: support.zoom.us/hc/en-us/sections/200258579-Chats It’s always best to start there to try to fix issues. Prerequisites for using chat during Zoom meetings • Zoom desktop client • Windows: 5.0 or higher • macOS: 5.0 or higher • Linux: 5.0 or higher • Zoom mobile app • Android: 5.0 or higher • iOS: 5.0 or higher • Web client • In-meeting chat enabled • Emoji support • Zoom desktop client • Windows: 5.7.3 or higher • macOS: 5.7.3 or higher How to chat in Zoom meetings on desktop Chat with everyone 1 While in a meeting, click Chat in the meeting controls. 2 In the To: drop-down menu, select Everyone. 3 Enter your message in the chat window. 4 Press Enter to send your message. Send a private message If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants. 1 While in a meeting, click Chat in the meeting controls. 2 In the To: drop-down menu, select the participant you want to chat with directly. 3 Enter your message in the chat window. 4 Press Enter to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message. Chat while screen sharing While screen sharing in a meeting, click Chat in the meeting controls toolbar. A floating chat window will appear, which is not visible to other meeting participants. If you receive new chat messages while screen sharing, a red icon will appear next to Chat indicating the amount of unread messages. Click Chat to open the chat window. Use emojis in meeting chat 1 When entering your message in the chat window, click  Emoji to open the emoji panel. 2 Search for a specific emoji or scroll through the list. Note: You can also easily add emojis to the message by typing : and at least two characters to find matching emojis to be included. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. This requires version 5.8.0 for macOS and Windows. Send a file in a message If file transfer is enabled by the host, you can send files in chat, as well as send a file from a third-party file sharing service. When entering your message in the chat window, click  File to choose the file source and send the file. Manage chat settings If you're the meeting host, you can change the in-meeting chat settings. 1 While in a meeting, click Chat in the meeting controls. 2 Click the ellipses icon  to display in-meeting chat settings. 3 You can access the following options: • Save chat: Save all chat messages in a TXT file. Saved to the same location as local recording files. • Participant can chat with: Control who participants can chat with. • No one: Disables in-meeting chat. • Host and co-hosts: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host. • Everyone: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host. • Everyone and anyone directly: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host. How to chat in Zoom meetings on mobile Chat with everyone 1 While in a meeting, tap More  and then tap Chat . 2 In the Send to: drop-down menu, select Everyone. 3 Enter your message in the chat window. 4 Tap Arrow vto send your message. Send a private message If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants. 1 While in a meeting, tap More  and then tap Chat . 2 In the Send to: drop-down menu, tap the name of the participant you want to chat with directly. 3 Enter your message in the chat window. 4 Tap to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message. Incoming chats are displayed at the bottom of your screen. Tap More  and then tap Chat  to view them. Manage chat settings If you're the meeting host, you can change the in-meeting chat settings. 1 While in a meeting, tap More  and then tap Security . 2 Under Allow Participants to:, tap Chat with. 3 Choose from the following options: • No one: Disables in-meeting chat. • Host Only: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host. • Everyone Publicly: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host. • Everyone: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host. How to chat in Zoom meetings on the web client Chat with everyone 1 While in a meeting, click Chat in the meeting controls. 2 In the To: drop-down menu, select Everyone in Meeting. 3 Enter your message in the chat window. 4 Press Enter to send your message. Send a private message If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants. 1 While in a meeting, click Chat in the meeting controls. 2 In the To: drop-down menu, select the participant you want to chat with directly. 3 Enter your message in the chat window. 4 Press Enter to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message. Manage chat settings If you're the meeting host, you can change the in-meeting chat settings. 1 While in a meeting, click Chat in the meeting controls. 2 Click the ellipses icon  to display in-meeting chat settings. 3 You can access the following options: • Participant can chat with: Control who participants can chat with. • No one: Disables in-meeting chat. • Host and co-hosts: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host. • Everyone: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host. • Everyone and anyone directly: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host.
When I am attended the class it cut after every 1 min and then it could be join by themselves without I join how can I fix that's problem please give me a solution I twice time reinstall that but not work still
5 Steps to Fix Zoom Not Connecting Issues First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download. Check requirements here: support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms Check your internet speed here: www.speedtest.net/ Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors: 1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible. 2. Move around till you get better cellular coverage, if no other connections are available. 3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available. 4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that. 5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that. Zoom Logging You Out: Always check the status of Zoom first to see if there’s any issues: status.zoom.us/ Zoom may kick you out of a meeting if your software is not up-to-date. To check for updates on either a Windows or Mac computer, open the desktop app: 1. Click your initials or pic in the upper right corner 2. Click Check for Updates 3. Follow the prompts, if necessary, to update your app The most known issues regarding Zoom are: • a software conflict between the Zoom app and your device • connection issues on your part - low bandwidth, high loss, throttling, etc. Why Zoom Meeting Keeps Disconnecting One of the main causes of Zoom disconnects on devices is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom Meetings may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service. Zoom uses significant bandwidth, especially for video calls, as other video conferencing software. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And their device is sending packet of data to you. The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your connection fluctuates. It can take a few moments for the data to catch up. This results in Zoom Meeting disconnecting: Calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly. Additional Causes: You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. Using Zoom on the same device on 2 different tabs/browsers won’t stop this from happening. If you really want to use multiple devices at the same time, use Settings, Grant Access to a second email address. Assign additional privileges as desired. It's not quite the same as using the master account but it's close.
This is known to happen when the same user/account logs into a meeting on 2 different devices (say a laptop and a phone. Staying logged in overnight is a setting the admin of the meeting can set. If you are using a Pro account type and you are receiving a notification that your meeting will end in x amount of minutes(timing out) you may not be logged in with the email that is associated with your Pro account. Please open up your zoom client and log out and then log in with your email that is associated with your Pro account. If you are logging in with the correct address, you will need to contact your administrator to be assigned a paid license. Note: If you are a Licensed user and join a meeting and the meeting is hosted by a Basic user. The meeting will have a 40-minute restriction. If it’s an iOS device you’re using it might be the accessibility options causing the issue. iOS 13 makes it easy for everyone to set up a new device with accessibility options that you can turn on right from the start. When you turn on a new iPhone, iPad, or iPod touch with iOS 13, the first step in the setup process is choosing your language and your country or region. If you're blind or have low vision, you can turn on VoiceOver or Zoom to help you with this: • To enable VoiceOver during setup, press the Side button (iPhone X and later, iPad Pro models from 2018) or the Home button (earlier models) three times, then wait for the announcement that VoiceOver is on. • To enable Zoom, tap the screen two times with three fingers. After you choose your language and country or region, you can turn on more accessibility features to help you set up your device: 1. Tap the accessibility button  on the Quick Start screen. 2. Tap an accessibility option to read a description of the feature and to turn the feature on. Tap Back to return to the list of options. 3. Tap Done to return to the setup process.  Accessibility options available during setup These options are available to help you navigate the setup process. Vision • VoiceOver speaks items on the screen. • Zoom magnifies the entire screen. • Display & Text Size gives you control over text size, transparency, contrast, and more. • Motion helps you reduce the motion of the user interface and turn off auto-play for message effects and video previews. • Spoken Content shows a Speak button when you select text. You can also have your device speak the content of the screen. Physical and motor • Touch gives you access to AssistiveTouch and other touch accommodations. • Switch Control highlights items on the screen that you can activate through an adaptive accessory. • Keyboard lets you customize the typing experience when you use an external keyboard. After your device is set up and activated, open the Settings app and tap Accessibility to see all the ways you can customize your iPhone for your individual needs.
@@jimcostafilms Screen share is working along with speaker view video. But if there is no screen share and only large video. It does not work. Also the gallery view does not work.
Hello I use zoom on I pad. So whenever I try to join a meeting it will bring me to a sign in page, I sign in and it brings me to an error page help plz
everytime my zoom makes a new window for example (meeting or settings) it says that its not responding. how can i fix this? i already tried the troubleshooting from zoom
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Thanks Jim. Unlike many "help" videos you talk slowly and clearly, so it's easy to understand...and use terms that us non techs understand.
Much appreciated. I do try to make things understandable for everyone. Most people don't know tech jargon" so you need to talk to them like it was a normal conversation between average people and not a conversation between rocket scientists.
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This was very helpful in getting my group Zooming, some for the first time. Thank you so much!
I happy to hear that the info was useful to you all. Thanks for tuning in!
Thank you for putting this up.
I appreciate you tuning in.
Thanks Jim. I've had this happen in two separate meetings now: I invited additional people to a scheduled zoom meeting already in progress. Both received a message saying I was in another meeting: "host has another meeting in progress". Why did this happen and how can I prevent this again? I had copied the invitation with the same meeting ID and passcode. Appreciate your help; great video.
Thanks so much for your help with this Jim. You went above and beyond.
Happy to be able to help.
Thanks for the troubleshooting tips, Jim!
I appreciate you tuning in!
Very useful. Thank you!!
I appreciate you tuning in! I'm happy to answer troubleshooting questions you may have.
thank you so much for you very helpful video I learned a lot from it, Bless you
I appreciate you tuning in!
When i wanna click on "Join meeting", I can't and it gives me this. "Make sure you are connected to the internet and your connection to Zoom is not blocked by a firewall or proxy" Although the internet is fast , can u explain it ? :)
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.
Check network firewall or proxy server settings for Zoom:
support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings
An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.
Check with your Internet service provider that you can connect to the Zoom service.
See firewall issues here:
support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom
For WiFi issues, check here:
support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
This might also work: If you can't join a Zoom session with the Zoom app/program (perhaps because your Zoom client isn't upgraded), join in a web browser: Click the Zoom link from calendar or email (or copy the link and paste it into a browser). In the Open Zoom Meetings window, click 1) Cancel and then 2) start from your browser. Joining from a web browser isn’t the best way to join a meeting because you loose features, but in a pinch, it’s an option.
Confirm that you actually have the correct meeting ID & password. It seems dumb, but it happens. For example, in this sample meeting:
zoom.us/j/253794667?pwd=NFdaYitpNFQyWDdiMXNwSWt2U25NQT09&status=success 317)
The Zoom meeting ID is 253794667 make certain that’s what it says in the invite URL.
Use a different device and check your credentials
As a quick workaround, if logging in on your computer doesn’t work, you can try to log in using your phone. Or, if you can’t log in via the desktop app, try logging in using your browser.
Needless to say, make sure you’re using the correct credentials and check for typos. Check your keyboard input settings in case you often switch between different languages.
Use the authentication information that’s been provided to you by your organization, don’t use any other type of authentication.
Also, ensure that you already set up your Zoom account correctly on your organization’s Vanity URL which should have this format youroganization.zoom.us.
Another workaround is to use SSO (single sign-on) and log in using your organization’s credentials. For this method to work, you need a Business or Education account and a verified Vanity URL.
Launch Zoom and click on Sign in with SSO
Type your organization’s name in the Domain field → hit Continue
Enter your organization’s credentials and hopefully, you’ll be able to log in.
Check your connection and security settings
Not being able to log in to your Zoom account could be related to an unstable network connection or firewall and security settings blocking the program.
To make sure your Internet connection is working properly, restart your modem, get the latest router firmware updates, and switch to a cable connection if that’s possible given your current configuration.
Then, check your firewall and antivirus settings and ensure none of them is blocking Zoom or certain Zoom features.
To whitelist Zoom on Windows Security:
Open the Settings app and go to Update & Security
Navigate to Windows Security and select Virus & threat protection
Click on Manage settings
Scroll down to Exclusions and select Add or remove exclusions
Add Zoom and try again.
To whitelist Zoom on Windows Firewall:
Go to Start, type firewall and open Firewall and Network Protection
Scroll down and click on Allow an app through firewall
Click on Change Settings, scroll down to Zoom and tick both the private and public checkboxes
Restart your computer, launch Zoom, and check if you can now log in.
Check if other programs are blocking Zoom login
Other programs might be interfering with Zoom. If this problem occurred shortly after you installed a new program on your computer, disable or uninstall the respective program and check if you can successfully log in to Zoom now.
You can also disable all background apps using the Task Manager or clean boot your computer to check if software interference is the cause of the problem.
Go to Start → type msconfig and double-click on System Configuration
Go to the Services tab → Hide all Microsoft services → Disable all
Click on the Startup → Open Task Manager
Select the items you want to disable on startup → hit the Disable button
Save the changes, close the Task Manager, reboot your computer, and test.
Reinstall Zoom
If certain Zoom files got corrupted or deleted, certain features might not be available. As a result, you can try to uninstall and reinstall Zoom in order to fix login issues here:
zoom.us/download
@@jimcostafilms THX!
@@doaarahabneh9603 I'm glad i was able to help.
I have the same problem
Loved your video on zoom troubleshooting! Thanks for sharing! :)
Thanks for tuning in!
Thank you for sharing this information on Zoom problems and what is more important on how to solve them.
I happy to help anyone who needs it.
Great help I do learn some.
I appreciate you tuning in. If you have any questions, let me know. I do my best to answer them for you.
Help whenever I click a zoom link in chrome, it says" you need another app to open this link"
It's always best to run Zoom via the Zoom app available at here: zoom.us/download. Once you download the app, you can run it directly from the app. This is best as it offers more features than running from web browsers. However, if you must run Zoom from Google Chrome, see how to do so here: support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser
Thanks i you help me a lot
Glad I was able to help.
ty for the useful video :)
I appreciate you tuning in!
with regarding your question I use Skype & Messenger , not tried zoom yet but does look very good for conference calls especially
Those are both good alternative programs.
Great video, thanks for sharing.
I appreciate your support!
Great video. I have problem with launching zoom after restarting computer with Windows 10. On other laptop who is the same as this, zoom work normally.
While meetings can be started and scheduled from the Zoom web portal, you can also schedule and start meetings directly from the Zoom application. It is also important to access the Zoom application to set and utilize certain in-app settings/features, such as Virtual Background, audio/video settings, as well as other options.
Note: The Zoom Desktop Client and Mobile App have different features than the Zoom web portal. The Zoom web portal is primarily used for changing your meeting settings and Zoom Phone settings. You can also use the web portal to customize your profile.
Windows 10
1. Click the Windows icon in the taskbar.
2. In your apps list, scroll until you get to the Zoom folder.
3. Click on the Zoom folder.
4. Double click on Start Zoom, to launch the application.
If Zoom is crashing and closing itself entirely, see if these solutions help.
Solution 1: Check for service issues
Check Zoom Service Status and Downdetector to see if there is a regional Zoom problem. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case.
Solution 2: Use the web version
Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.
Solution 3: Check Zoom settings
Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.
Check network firewall or proxy server settings for Zoom:
support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings
An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.
Check with your Internet service provider that you can connect to the Zoom service.
See firewall issues here:
support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom
For WiFi issues, check here:
support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
Hey why when I open my camera it's say close program and then it's just loading pls how can I fix it was not like that before and I use a laptop
it might be one of these: support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working, support.zoom.us/hc/en-us/articles/360032812931-Starting-the-Zoom-Desktop-Client, support.zoom.us/hc/en-us/articles/201362593-Launching-Zoom-from-a-web-browser
Thanks for sharing your tutorial. My problem unsolved is: Some of my students (ca.10%) have problems with sharing their screen. I don't know the reason why. They click "share" and choose a window. Then an alert is displayed "The sharing is paused", but the Resume button does not work. Nothing is resumed (sharing did not even started). Stopping of sharing doesn't help in the next sharing. What can be a reason and how to fix it? How to break the pause when the Resume button does not react? Thanks in advance for help.
Zooms screen sharing trouble shooting is here:
support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen-content-or-second-camera
I have found some other causes. Try this:
This issue may occur if Zoom doesn't have the necessary permissions in your System Preferences. To resolve the issue, follow these instructions:
1. Open System Preferences on your computer.
2. Click the Privacy tab.
3. You'll see a list of options in the left-hand navigation. Clicking on each one will display a list of apps on the right*. For each option below, make sure that the checkbox for zoom.us is checked.
Camera
Microphone
Accessibility
Full Disk Access
Screen Recording
Note: If the app is grayed out and the checkbox is not clickable, you may need to first click the padlock in the lower left corner to make changes (see screenshot above).
*If you don't see zoom.us listed, restart your computer. If after restarting, you still don't see it listed, reinstall the Zoom desktop application (Zoom Client for Meetings) by going to harvard.zoom.us/download.
If not, try this:
Sharing your screen in a Zoom meeting requires you to check some settings first to avoid connection issues and other problems such as echoes during calls, issues receiving emails, or a screen sharing problem. You definitely need a stable internet connection to avoid these problems, especially Zoom screen share not working. But if this problem arises, you can try the practical methods we listed below.
• Try to start the meeting without video by choosing the “Start with no video” option to begin with an audio conference call. After a while, the video will be automatically turned on to share your screen with every member of the meeting.
• Another method is to turn off the video. If you are already in a conference video call, click the “Stop Video” button and choose the “Share screen” button.
• Lastly, if your screen sharing is still not working properly and things are not going well, you may also try to uninstall and reinstall the Zoom program from its download center.
One other thing:
• Go to the Windows Control Panel and open the Nvidia Control Panel > Manage 3D Settings > Program Settings under the I would like to use the following 3D settings.
• Then head to Select a program to customize and add Cpthost.exe from the Zoom bin directory.
• Afterward, look for it from the Zoom bin directory and click the Add Selected Program. Choose Integrated graphics then click Apply.
• Finally, launch the app and try the screen sharing again.
Thanks Jim, Any advice if everytime I go to start or attend.a Zoom meeting, then Zoom asks me to re-download the software, on my Mac?
I don’t have a lot to go on in your comment, but I’ll start with the following advice.
Normally, uninstalling and reinstalling Zoom should do the trick. Zoom works on Macs just like PCs, but it can be a little tricky once in a while. Try these steps and let me know if it takes care of the issue.
You should have the most recent OS: macOS 10.15 Catalina. If not, say on an older Mac running Big Sur, Monterey or Ventura, that could be the issue right there.
Head to the Zoom Help Center and click the blue Download button underneath Zoom Client For Meetings and see if that does is. Here:
zoom.us/download
Next, open Finder and click Downloads. Double click on Zoom.pkg to launch the installer. Follow to on-screen prompts to install Zoom Client.
You’ll find Zoom Client in Launchpad. It’s called zoom.us.
Click Join A Meeting and enter the Meeting ID or Personal Link Name to join the Zoom meeting or sign up for a new account if you need too, although it doesn’t sound like this is necessary.
Did You Receive An Error Code?
Sometimes, you’ll receive an error code from Zoom when it stops working on your Mac. It can be frustrating when you receive these codes, because you know there’s a problem, but you don’t know what actually went wrong. Below are common Zoom errors code and what they actually mean.
▪ 0: An error occurred when installing an update
▪ 2008: The meeting has an unexpected error
▪ 3000: Zoom Installed failed to overwrite an existing file due to a running process
▪ 3113: Passcode and waiting room aren’t enabled
▪ 5000, 5003-5004: Connectivity issues with Zoom servers
▪ 10002: The source of the Zoom installer package is broken
▪ 10006: The target disk is full
▪ 13003: User’s permissions don’t allow for the installation of apps
▪ 104101-104106, 104110-104125: Connectivity issues with Zoom servers
Beyond these codes, Zoom doesn’t give much guidance beyond uninstalling then reinstalling Zoom and turning off your antivirus software. I’ll get to how to do this and much more in the step-by-step guide below.
If you received an error code that corresponds with a Zoom server issue, check their server status page here:
status.zoom.us/
Make sure it says All Systems Operational at the top of the page. If any systems aren’t operational, it’s probably the reason why Zoom is not working on your Mac.
Set Zoom Permissions
Zoom needs permission to access certain functions on your computer in order for you to get the most out of the platform. Click the Apple icon in the upper-left hand corner of the screen, then click System Preferences.
Next, click Security & Privacy. Look for the house-shaped icon.
Give zoom.us access to the following:
▪ Camera: This allows you to use your webcam during calls.
▪ Microphone: This allows others to hear you when you speak during calls.
▪ Accessibility: This allows you to use a remote during calls.
If your Mac is running macOS Catalina 10.15, we recommend giving zoom.us access to these features as well:
▪ Files and Folders: This allows you to share files in the chat, save files from the chat, and record calls to your computer.
▪ Screen Recording: This allows you to share your screen during calls.
You’ll know Zoom has access to these apps when a blue checkmark appears next to zoom.us in the menu.
Close Other Apps That Could Be Using The Camera Or Microphone
It’s possible that Zoom is not working on your Mac because the Camera or Microphone (or both) are in use in different app. Before joining a Zoom meeting, close any other apps that might be using the Camera or Microphone. This includes apps like FaceTime, Skype, and Photo Booth.
Close Zoom And Try Again
The process is the same whether you’re using the Zoom app, or trying to join a meeting on your web browser.
Two-finger click on the application you want to close. Click Quit to close the application on your Mac.
Try reopening the app to see if Zoom is working now. If not, move onto the next step!
Check Your Internet Connection
An internet connection is required to use the platform. First, make sure that you’re connected to Wi-Fi by clicking the Wi-Fi icon at the top of the screen. If you see a checkmark next to the name of your router, your Mac is connected to Wi-Fi.
You can quickly rule out a Wi-Fi problem by trying to load another page on in your web browser. If other websites are loading, there isn’t a Wi-Fi issue. If no webpages will load, there’s probably an issue with your Wi-Fi connection.
If There’s A Wi-Fi Issue On Your Mac
There are a few quick things you can do to fix Wi-Fi problems on your Mac. First, try turning Wi-Fi off and back on. This can fix minor connectivity issues.
Click the Wi-Fi icon at the top of the screen, then click Turn Wi-Fi Off.
Click the Wi-Fi icon again, then click Turn Wi-Fi On. Make sure your Mac reconnects to your Wi-Fi network when you turn Wi-Fi back on.
While turning Wi-Fi off and back on, try restarting your router too. Doing this is as easy as unplugging it and plugging it back in.
If your Mac still won’t connect to Wi-Fi, try connecting to a different Wi-Fi network. If your Mac can connect to other Wi-Fi networks, the problem is likely being caused by your router, not your Mac.
Forgetting your Wi-Fi network is another potential solution when your Mac can’t connect to your network and only your network. When your Mac connects to a Wi-Fi network for the first time, it saves information about how to connect to that network. If that information changes, your Mac might not be able to connect to Wi-Fi.
Open System Preferences and click Network. Then, click Advanced.
Click on the network you’d like your Mac to forget to highlight. Click the minus button (-) to forget that network on your Mac. Click OK to update your Mac’s Network settings.
Close Other Programs On Your Mac Using A Lot Of CPU Power
Zoom can crash if your Mac’s CPU is revved up to 100%. Before joining a Zoom meeting, it’s a good idea to close the other programs on your computer that use a lot of CPU power. This includes things like video editing software and Google Sheets with a lot of information.
Activity Monitor lets you check which programs are using a lot of CPU on your Mac. The fastest way to open Activity Monitor is Spotlight Search.
Simultaneously press the space bar and Command. Type “Activity Monitor” and hit the return key to open Activity Monitor.
Look for any programs that are using a disproportionately high amount of %CPU and close those them. If your Activity Monitor looks similar to mine - no applications are using more than 15% - move onto the next step.
Restart Your Mac
Restarting your Mac is a quick way to fix a variety of minor software problems. All the programs running on your Mac shut down naturally, getting a fresh start when your computers turns back on.
Click the Apple logo in the upper left-hand corner of the screen.
Click Restart.
Disable Firewall Security On Your Mac
Firewall software can sometimes prevent Zoom from working on your Mac. The software might interpret Zoom as some sort of security threat and not allow it to run.
You can temporarily disable your Mac firewall by going to System Preferences -> Security & Privacy and clicking the Firewall tab. Click Turn Off Firewall to disable your Mac’s firewall. You may have to enter your Mac password before you’re able to adjust the firewall settings.
If you don’t want to temporarily turn off the firewall, you can add Zoom to your list of apps that are always allowed to make incoming connections.
Go to System Preferences -> Security & Privacy -> Firewall and click Firewall Options. Click the plus button (+), then click on zoom.us. Click Add to let allow incoming connections from Zoom.
Finally, click OK to confirm your decision.
Disable Your Antivirus Software
While antivirus software is designed to protect your Mac, it can sometimes shut down programs and applications you actually want to run. It’s possible your antivirus software flagged Zoom as a threat, preventing it from running on your Mac. Try turning off the antivirus software on your Mac to see if that fixes the problem.
Look for the anti-virus icon in the Menu bar at the top of your Mac’s screen. Click on it, then look for an option to disable it or turn it off. There are lots of different antivirus programs out there, so if you have trouble turning it off, we recommend going to Google and searching “how to turn off [software name]on Mac.”
Uninstall Zoom On Your Mac
Some errors can only be resolved by uninstalling Zoom and installing it like new. This gives the app a completely fresh start, which can resolve caching issues or corrupted files.
Open Finder on your Mac and click Applications on the left-hand side of the screen. Two-finger click on Zoom, then click Show Package Contents.
Click Contents -> Frameworks, then click ZoomUninstaller.
Follow the steps to uninstall Zoom, then restart your Mac.
If Zoom still isn’t working on your Mac, it’s probably time to contact customer support. Head to the Zoom Help Center to learn how to get in touch with customer support.
support.zoom.us/hc/en-us
If your Mac won’t connect to any Wi-Fi networks, there might be a hardware problem. Contact Apple Support over the phone, using live chat, or at your local Apple Store. Make sure to schedule an appointment if you do plan on going into the Apple Store.
getsupport.apple.com/
I disconnecting in my exam today so i find some solution like this
Try This: support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues#:~:text=If%20you%20are%20experiencing%20any,WiFi%20connection%2C%20try%20the%20following%3A&text=Try%20bringing%20your%20computer%20or,in%20your%20home%20or%20office
Thank you...
I appreciate you tuning.
Jim have you any idea what is going on currently with zoom sharing iPad screen? Lots of people experiencing this. Just started suddenly last week.
There's a known issue with the new iOS. A fix is coming. support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen or support.zoom.us/hc/en-us/articles/204726885-Screen-Share-Using-Airplay-Mirroring
I am one of several administrators in a zoom meeting. Several of us use iPads. We all experience the same problem. If we are in the participants window, our pads lock up and can only use limited options in that window. It can’t be closed nor can any other buttons be used. In order to close the app, we have double click home and swipe away the app. Any ideas? I have tried closing all apps beforehand and have a good connection.
I’d start with the following common causes of the issue and them move on:
Zoom’s servers occasionally crash, especially when millions of people are conducting virtual meetings at the same time. If their servers are down, Zoom won’t work on your iPhone.
Check out Zoom’s status page here:
status.zoom.us/
If it says that all systems are operational, move onto the next step. If some systems are down, that’s probably the reason why Zoom is not working.
Close And Reopen Zoom
The Zoom app will crash from time to time, just like any other app. Closing and reopening an app is a quick way to fix a minor crash or glitch.
First, you’ll have to open the app switcher on your device.
If you have an iPad with a Home button, double-press it to open the app switcher. If your iPad doesn’t have a Home button, swipe up from the bottom to the center of the screen. It doesn’t matter if you’re holding your iPad in Portrait or Landscape mode.
Swipe Zoom up and off the top of the screen to close it. Tap the app icon again to reopen it.
Check For An Update
Zoom developers regularly release app updates to integrate new features or patch existing bugs. It’s a good idea to install Zoom updates whenever they’re available.
To check for an update, open the App Store and tap on the Account icon in the upper right-hand corner of the screen. Scroll down to the app updates section. If an update is available for Zoom, tap Update to the right of the app. You can tap Update All if you want to update your other apps too!
FYI, Zoom made some iOS changes right before Christmas. You can see them here:
support.zoom.us/hc/en-us/articles/201361943-New-updates-for-iOS
Restart Your iPad
Zoom might not be working because of an Apple software problem not directly related to the app itself. Restarting your device is a quick way to fix a variety of small software bugs. All the programs running on your iPad shut down naturally. They’ll get a fresh start when you turn it back on.
Check Your Internet Connection
An internet connection is required to use Zoom on your iPad. You can use Wi-Fi or cellular data for this.
When Zoom isn’t working, it may be due to a problem with your internet connection. If you’re having trouble connecting to Zoom using Wi-Fi, try cellular data (or vice versa).
Check Your Wi-Fi Connection
Open Settings and tap Wi-Fi. If a blue checkmark appears next to the name of your Wi-Fi network, your iPhone is connected to Wi-Fi.
Try quickly toggling Wi-Fi off and back on by tapping the switch next to Wi-Fi. This can sometimes fix minor connectivity glitches.
Move to an area with a better connection to see if this helps. Get close to the local router and use the 5GHz connection (not 2.4GHz)- it’s faster and (typically) less congested.
Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the download speed around 1Mbps and the upload speed around 800Kbps. You can always check your current speeds with a quick internet speed test. I like Speed Test for this.
www.speedtest.net/
If the speeds are undesirable, repeat Solution just above or disconnect other things from WiFi if you can, such as streaming, gaming, etc.
Check Your Cellular Data Connection
Open Settings and tap Cellular. If the switch next to Cellular Data is on, your iPad is connected to your wireless carrier’s network. Try toggling the switch off and back on again, which can fix a minor connectivity issue if using cellular connection.
Delete And Reinstall Zoom
It’s possible that a Zoom file has become corrupted, which could cause the app to stop working. Deleting and reinstalling Zoom will give you a fresh install and potentially fix the problem.
Your Zoom account won’t be deleted when you uninstall the app. However, you’ll have to log in again once it has been reinstalled. Make sure you know your account password before deleting Zoom on your device.
How To Delete The Zoom App
Press and hold on the Zoom app icon until the menu appears. Tap Delete App, then tap Delete when the confirmation alert appears on the screen.
How To Reinstall Zoom
Open the App Store and tap the Search tab in the lower right-hand corner of the screen. Type “Zoom” into the search box and tap search. Finally, tap the cloud icon to the right of Zoom to reinstall the app.
Adjust Zoom settings
Try unchecking the Enable HD and Touch Up My Appearance options on the Video panel in Settings. This will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware) and can help fix problems with lag.
You can try restoring the iOS software on your iPad.
Restore: Connect your device to iTunes on your computer, backup, and then select Restore to Factory.
See here for more details on restore: support.apple.com/en-us/HT201252
While you might have plenty of space available on the iPads, the RAM may be overwhelmed. If every program running wants to be “Zoomed” it may be simply using up available RAM. I suggest, every so often, double click and fully close any recently used apps to free up Ram because Zoom is extremely RAM intensive.
Also, from time to time, virus protection software can interfere with Zoom. Check Zoom settings here:
support.zoom.us/hc/en-us/articles/360034675592-Advanced-security-settings
Another thing that is sometimes an issue is using Zoom in a browser rather than in the app itself. Try to always use Zoom in the app if you can, but if you must use it in a browser, get the extensions here:
zoom.us/download#client_iphone
On my Mac when I go on zoom, it loads for a long time and then says
'Unable to connect
Check to make sure you're connected to a stable network that is not blocked by a firewall or proxy'
even when other people on my house are using the internet and it's fine and things on the computer that need internet are working. This also happens on my phone.
Solution 1: Check for service issues
Check Zoom Service Status
status.zoom.us/
and Downdetector to see if there is a regional Zoom problem.
downdetector.com/status/zoom/
Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case.
Solution 2: Use the web version
Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.
Solution 3: Check Zoom settings
Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
Why Is My Zoom Not Connecting? The Most Common Problems
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
hey so i need some help. i recently got a macbook for school and tried to log in to zoom and when i try to do that it says i have to consolidate the account and when i do that it says that the account has reached the limit of users allowed. i tried logging out on my school chromebook but it didnt fix anything
This is a rate limit issue.
Rate limits define the maximum number of requests which can be made by a single account in a given period of time. When a limit is exceeded, an API request will fail with an HTTP 429 status code returned.
Rate limits are applied at the account level, and are shared by users for all apps installed on the account.
Rate limits are applied based on your account plan, with increased limits available for all Business, Enterprise, Education, and Partner accounts.
APIs are grouped by Request Type, with unique rate limits for each. A “Rate Limit Label” is available on the API Reference for each endpoint.
Some APIs may have special rate limits at a the user-level (but not many do). The main example of this is the Meetings API.
Some APIs have limits on concurrent operations performed on a single resource, for example: simultaneous updates to a single user’s settings.
Daily meeting create/update requests
A single user may only use up to 100 requests per day (UTC) to create, update, or delete meetings. This 24-hour period resets at 00:00 UTC, not the user or account’s local timezone.
This rate limit is tracked at the User ID and applies to all Meeting IDs they host; however, it is not shared across an account.
For APIs which have daily rate limits, a Retry-After header will be sent with the response indicating when you will be able to make the next request.
Cache responses wherever possible instead of frequently making the same request. We also highly recommend you use Webhooks to subscribe to data change events instead of polling for changes.
The Zoom API uses rate limits to ensure API request traffic can be handled efficiently.
The way to consolidate accounts can be found here:
support.zoom.us/hc/en-us/articles/360035969131-Account-consolidation-with-associated-domains
The maximum user limit can be a couple of things. At times it’s an error with Zoom, but you can also find info here:
marketplace.zoom.us/docs/api-reference/zoom-api/users/userpermission
When you create meetings, you are not able to start/host concurrent meetings at the same time for the same user[1]. You can create a user[2] to host their own meetings and use their userID[3] to create a meeting for the user.
1- support.zoom.us/hc/en-us/articles/206122046-Can-I-Host-Concurrent-Meetings- 81
2 - marketplace.zoom.us/docs/api-reference/zoom-api/users/usercreate 59
3 - marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meetingcreate 24
You can try and fix the issue in a few ways:
1) Log out of old account on computer (do not just quit it), then download Zoom for Mac on mew computer and log in.
2) Get a pro Zoom account to avoid this.
3) Create another user, which in turn will have 100 more api calls to use.
I have a strange issue. When a zoom meeting is scheduled, sometimes the invitee and I (host) end up in different rooms. I click on the link in my calendar and they click on the link in their email but we end up in different rooms. Any advise?
Hmmm...This sounds like a breakout room problem. Check here: support.zoom.us/hc/en-us/articles/206476313-Managing-Breakout-Rooms
As a participant on zoom, my computer will no longer allow me to enter breakout rooms..Do you have any suggestions? Many thanks.
I have no problem with my internet connection but I can't see other participants videos (the videos only look black). But the sound is totaly fine. And if the host started share screen, the videos came normally.
Sometimes it’s a graphics card issue. Check her for details:
support.zoom.us/hc/en-us/articles/202082128-Black-screen-during-screen-sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings.
Potential fix:
Go to control panel:
- Open HD Intel Graphics
- Choose 3D settings
- In the 3rd set of options, select the 2nd option (I think it says "better app configuration")
Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.
While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.
Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.
While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.
If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:
www.intel.com/content/www/us/en/support/detect.html
or the Nvidia Update utility here:
www.nvidia.com/Download/Scan.aspx?lang=en-us
or the AMD Auto Dect utility here:
www.amd.com/en/support
For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.
You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.
Then you will know you've tried everything in addition to Windows Update drivers.
Adjust the screen resolution until it fits and looks best at Settings > System > Display.
When I on my video in zoom, after a minute everything gets freezed and my laptop crashes and restart again by itself. Any solution.
One possible reason is that your internet connection being slow is a factor that's why your video connection is lagging and freezes. Please make it sure that you have a good internet connection when connecting thru calls via zoom.
Check your internet speed here:
www.speedtest.net/
Have you tried using the camera online via different applications? (eg video call thru messenger or Skype?) Please let me know if you are experiencing the same issue with your camera from the other applications.
Also, what camera are you using? Is it a built-in camera or external?
You can try to update your camera driver via Device Manager.
support.microsoft.com/en-us/windows/update-drivers-in-windows-10-ec62f46c-ff14-c91d-eead-d7126dc1f7b6
Solution 1: Check Zoom settings
On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked:
▪ Do Not Connect to Audio
▪ Turn Off My Video
This allows you to join a call with your audio and video automatically enabled.
Solution 2: Exit other related apps
If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application.
Solution 3: Test the audio and video
If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link.
zoom.us/test
Once open, you can join a test call on the Zoom app and follow the instructions on the screen.
If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list.
Solution 4: Check PC settings
Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.
On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access.
Windows 10
Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam.
For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position.
In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same.
MacOS
Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.
Solution 5: Reinstall Zoom
If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom.
zoom.us/download#client_4meeting
Check Zoom Video trouble shooting her:
support.zoom.us/hc/en-us/articles/202952568-My-video-camera-isn-t-working
@@jimcostafilms No only in zoom I am facing the problem.
@@aymstudio949 Did you follow the steps outlined above?
Hello
Thank you for your video
When I share my screen to others and play a video, they hear the video sound but I cannot hear it, do you know what's the problem?
See if this helps:
support.zoom.us/hc/en-us/articles/201362643-Sharing-computer-sound-during-screen-sharing
or this:
support.zoom.us/hc/en-us/articles/201362283-Testing-computer-or-device-audio
Hello Mr. Costa, I have an HP x 360 Envy just bought 3 months ago (brand new) and I have been having problems with zoom and my computer. When the meeting has already 30 mins running, the display turns completely gray with white pixeled horizontal lines (like a TV). It has happened to me before like 4 times and one time the screen just went completely black and I could not get it back by pressing keys. Is this a zoom problem or is it my computer? I have run a display test from HP and all the pixels appear to be the color they ask. I don't know if I am making sense. I would really appreciate your answer. Thank you!
I’ve heard of this issue before. It’s rare, but can be caused by the following:
If the grey boxes look like they were formed by Zoom window panels, it is actually a security feature by Zoom to prevent participants from seeing your chat window and whatever settings on Zoom you are doing. Imagine someone sending you private message, seen by all. If you are using dual monitor, try to shift the panels on the other monitor. Or probably use another device to monitor group chat panel. (Do not join audio if you are using another device, to prevent echo and feedback).
Alternatively, you can:
1) Share just that app or window. Example: If you are sharing a video playing on your VLC Player or Quicktime, share just that window. When you share the entire Desktop Screen, it tries to hide your Zoom panels.
2) Disable "Optimize for Full Screen Video clip.”
Should not be selecting this unless you are sharing a video. It will reduce the sharpness of your presentation.
Note: Disabling Optimize for Full Screen Video may cause a slight sync issue when you play a video.
Someone I know who did the following workaround. It’s not a fix, but will get you through the meeting:
Turning off the optimization is a workaround and not a solution as it leads to syncing issues with the audio and video. That workaround may be fine for others, but it does't work for us and doesn't seem to be an intended solution as it is only a problem on the Windows 10 platform as far as my Google searches have revealed.
Our workaround has been to have the host log in on a second device and monitor the chat and participant windows from there. We can hide all of the zoom chat/participant windows and hide the floating settings window.
This is not happening on our Mac OS devices. Just the Windows 10. It doesn't seem to be a feature. It seems to be a bug or an implementation issue on Windows 10.
One last thing to try:
The solid dark gray boxes are clearly a security mechanism by Zoom to prevent participants from seeing other windows on top of the shared window.
Why should participants be able to see other windows, you ask? Well, it's simple and complicated at the same time. Instead of simply sending the video being shown directly to the participants, Zoom intercepts the hardware to capture the data as it is being displayed. So you see the topmost shared window AND any windows that are on top of it! Graying out the window prevents participants from seeing whatever the host is doing, for security.
So the solution appears to be pretty simple: just turn OFF the "optimize for showing video" option. Then Zoom simply sends the shared window, again and again (at 6 to 30 frames per second, depending on source and destination bandwidth) to the participants and ignores other windows. In fact, with Optimization off, you can even minimize all windows and/or return to the desktop, and the participants continue to see the shared window only.
For the Zoom meetings I host, I want the best experience for my participants, so I set up muting and other options the way I want, then I show the video in a video player, share the player output, and optimize it. I make sure that all other windows are never displayed on top of the video on my screen while the video is running, and I keep the cursor at the extreme lower right so it is not seen. I avoid any use of the cursor or of Zoom features while I am playing a video. This works perfectly for me, because we don't use chat or other features when playing videos.
@@jimcostafilms thank you for taking the time explaining. I believe too that zoom has a little problem with my computer. Like you said, indeed when my computer turns gray with white stripes, it also shows multiple zoom windows popping everywhere. According to what you told me to do. I started the meeting I usually do(it is a fixed one) and looked to disable the optimization of full screen and it was already turned off. Should I turn it on when I do my meetings? I am sorry I keep taking your time. I wish I could show you a video that I captured from my computer doing that behavior. I appreciate your time.
@@marycarmenvazquez738 Keep it disabled.
For some reason When I share my screen on zoom After like 3 seconds it freeezes and goes black for like 1 second then it Shows my screen and freezes again and goes black for 1 second and shows my screen do you know how to solve this issue?
This is usually a graphics card issue. See here:
support.zoom.us/hc/en-us/articles/202082128-Black-screen-during-screen-sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings.
Zoom: Black Screen During Screen Sharing
If your screen looks completely black during a screen share, it could be caused by your computer's Graphics Processing Unit (GPU) automatically switching graphics cards.
Windows
• If you are using a Windows computer with a dedicated Nvidia GPU, you can fix this using the Nvidia Control Panel within the Windows Control Panel.
• See the Zoom Help Center for step by step instructions for Windows and Linux.
Linux
• See the Zoom Help Center for step by step instructions for Windows and Linux.
Macintosh
• Check that your security settings are allowing Zoom:
1. Open your System Preferences.
2. Select Security & Privacy.
3. Click on the Privacy tab.
4. In the left-hand options menu, click Screen Recording.
5. Click the lock icon in the bottom left corner to unlock it and make changes
▪ Enter your admin password if prompted
6. Click the checkbox next to the Zoom app
▪ Note: You may need to restart the app for the changes to take place.
• If you are on a Mac with a dedicated GPU:
1. Open your System Preferences.
2. Select Energy Saver Preferences.
3. Disable Automatic Graphics Switching.
• See this Apple Support article for specific instructions:
support.apple.com/en-us/HT202043
Other issues can be solved here:
pletaura.com/zoom-share-screen-not-working/
@@jimcostafilms Thanks for your help now my teachers wont be screaming at me when I say i cant share My screen appericate I will Sub and like
@@Dave-xl8tw Thank you. Glad I could help.
One time i called into a zoom meeting on my phone, and I couldn't hear the person speaking until I clicked something like dial into audio. I wondered why it is not automatic that I can hear them.
The person who set up the meeting sets up the parameters of the guests such as cameras/mic on or off for participants. When joining the meeting always click join with video/audio on and provided the meeting is set up for participants to be seen/heard, it should work fine for you.
Hello brother i have question please answer my questions about zoom
When i join meeting in zoom from pc
First all is correct when other or teacher share screen then my video change to another view when teacher end screen share then my screen get stop also my face and other students face in my laptop get black. If you understand please if you not understand i will make video. 😔😔
Part 1 of 2: I think I got the point of your issue. Zoom screen share can have problems for a number of issues.
1. Check if Participant Screen Sharing is Enabled for the Zoom Room
Sometimes you’re not able to screen share because the host disabled “screen sharing by participants” for that particular meeting. By default, this setting is usually disabled and only allows the host to screen share. Thus, the host may have overlooked this setting and forgotten to enable it for “All Participants”.
Hence, to check, simply click the Share Screen button. If you’re prompted with the “Host disabled participant screen sharing” message, then this setting is indeed disabled for all participants.
n that case, try messaging the host through the Chat feature to alert or remind the host to enable the setting.
If you’re the host and participants are complaining they can’t screen share, you can enable this through the screen share settings:
For Windows and macOS
Firstly, click the arrow at the Share Screen button, and select “Advanced Sharing Options…”.
Next, under “Who can Share?”, tick All Participants.
For iPhone/iOS and Android
For starters, click More… at the bottom right. Then, at the Meeting Settings page, under “Allow Participants to”, switch on Share Screen.
2. Enable the Share Computer Sound Setting
This is an essential step if you find the audio isn’t working when you’re screen sharing on Zoom. By default, this setting is usually turned off, to avoid interrupting sounds from your computer. Plus, this setting may often be overlooked as you immediately head over to begin screen sharing.
You can find this “Share Computer Sound” setting after clicking the Share Screen button, at the bottom left. Make sure to tick the box next to it to enable it.
Along with that, we recommend ticking the Optimize Screen Sharing for Video Clip setting that’s right beside it. This setting is also usually turned off by default, but it can help prevent Zoom screen share issues.
3. Exit and Reenter the Zoom Room
This step should be included among your first go-to in fixing the Zoom share screen not working error. After exiting, we suggest restarting the Zoom application as well for an increased effect. By doing these 2 steps together, you’re beginning a new session with the Zoom app. This removes some temporary cache that may have interfered with your screen share.
Therefore, politely excuse yourself before exiting the meeting by clicking the End button.
After that, you can choose to restart the Zoom app. For this, completely close the Zoom app before reopening the app:
For Windows: From the Windows tray on the Taskbar, right-click the Zoom icon and select Exit.
For Mac: From the Menu Bar on top, click the Zoom icon, and from the drop-down, select Quit Zoom.
For Android and iOS: Exit the Zoom app by tapping the home button, then remove it from your Recent Apps.
Finally, reopen the Zoom application and rejoin the meeting room. Like usual, click Join Room and input the correct Meeting ID and Password.
Now, be sure to check if you’re able to share your screen with the Zoom room again.
4. Ensure You’re Connected to a Good and Stable Internet Connection
What we mean by “good” internet connection is that screen sharing on Zoom requires a stable internet connection with moderate speeds. Therefore, if you’ve noticed minor crashes or lags in your video conferencing, this maybe a result of poor Internet connection.
According to Zoom Support, you’ll need a minimum of 800kbps to 1mbps of download/upload speeds for an optimal video conferencing experience. For screen sharing, you’ll need around 150kbps.
With that in mind, we suggest checking your internet speeds, and you can use Speedtest.net for this. So, just press Go and wait about 2 minutes for the site to measure your internet.
Speedtest.net also measures your ping times, which indicates your internet stability. Lower ping times of around 50ms to 100ms is optimal to prevent network connectivity issues and this screen sharing error.
Suppose you notice your internet speeds seem unusually weak. In that case, there are a few simple steps we recommend to boost your internet:
• Turn your WiFi router off, wait about a minute, then turn it on.
Doing this can clear the cache in your router and cool it down.
• Move closer to your WiFi router.
This step can prevent packet losses and improves internet connection stability.
• For Mobile Internet users, from your phone’s status bar (Android) or Control Centre (IOS), turn on Airplane Mode, wait 1 minute, then turn it off.
Through this, you can connect to a better cell tower, giving you better cell reception.
Past 2 of 2:
5. Stop your Video before Choosing to Share Screen
As mentioned before, screen sharing on Zoom heavily depends on your internet bandwidth. On top of that, video conferencing occupies even more bandwidth compared to only using audio calling.
With that said, we suggest turning off your video before attempting to screen share. For this, just click the Stop Video button at the bottom bar, and then choose Share Screen.
Additionally, if you entered the Zoom room with video already turned on, this can also cause the Zoom share screen feature to not work.
Hence, to fix this, try leaving the room by choosing End. Then, rejoin the Zoom room, but this time choose Turn off my video when entering the Meeting ID.
With this option ticked, only your audio is streamed. Thus, using less bandwidth as opposed to streaming your video as well. As a result, you’ll certainly see an improved video conferencing quality with lesser lags and interruptions.
6. Check your Device’s OS Version (For Android and iOS)
If your phone is running an outdated OS version, expect to see technical errors with apps, including Zoom. This is because these newer apps aren’t optimized for older OS versions and face difficulty accessing your phone’s resources. In that case, understandably, you’re prone to face numerous bugs, such as the “Zoom screen sharing not working” error.
According to Zoom Support, in order to screen share:
• Android devices need to be running Android 5.0 or higher.
• iOS devices (iPhone, iPad) need to be running iOS 11 or higher.
Steps to Check Your Device’s OS Version
Android: Firstly, open the Settings app, then scroll down and choose
iOS: For starters, open the Settings app, tap General, and select About. Next to Software Version, ensure your device is running iOS 13.6 or higher.
Steps to Check for Software Update on Your Device
If you find your phone is running an outdated Software Version, consider checking for pending Software Updates for your phone.
On Android, open Settings, scroll down and tap System, then select System update. Here, you can choose to tap Check for update to start searching for any pending updates.
On iOS, similar to before, open Settings, tap General, then select Software Update to begin searching for updates.
7. Allow All the Necessary Permissions for the Zoom App
Another reason why the Zoom share screen function is not working is that the app doesn’t have the permissions to certain necessary resources.
Needless to say, screen sharing on Zoom is a feature dependent on various resources, mainly video, screen recording, and audio.
Hence, for this step, check if enabling all the permissions solves this Zoom screen sharing error.
For Windows: From the Start Menu, search and open Privacy Settings. Then, from the left pane, under App permissions, select a permission, and ensure Zoom Meetings appears under “Allow Desktop Apps”.
Repeat the steps with the other permissions as well. For Zoom, we suggest checking Camera and Microphone.
For macOS: From the Apple Menu (click the Apple logo at the upper left), select System Preferences. Next, select Security & Privacy.
On the next page, choose Screen Recording from the left, and click the lock symbol at the bottom right to allow changes. You may need to input your admin password. Lastly, check the box next to Zoom.
For Android: Open the Settings app, tap Apps & notification, and from the list of apps, select Zoom.
Next, select Permissions, and under Denied, tap on a permission.
Here, tick either Allow or Allow only while using the app.
Finally, go back and repeat this step to allow the other permissions as well.
For iOS: Open the Settings app, scroll down, and select Zoom. Here, ensure that every permission is switched on for Zoom.
8. Disable Automatic Switching Between GPUs (For Windows and macOS)
Sure this setting is usually turned on to extend your device’s battery life. However, enabling this setting is one of the leading causes for your Zoom screen share having a black screen. This setting is usually turned on by default for laptops with an additional dedicated GPU, like an NVIDIA graphics card.
With that said, the following steps demonstrate how to disable automatic switching between GPUs for Windows PCs and Macs.
For Windows:
1. Firstly, open the Start Menu, then search and open the “NVIDIA Control Panel”.
2. Here, from the left, under “Select a Task…”, choose Manage 3D settings. Next, select Program Settings and under “Select a Program to Customize”, click Add.
3. Then, click “Browse…” on the following page.
4. Search for the CptHost.exe file at the Zoom bin file, then Open it. Navigate to this file at C: > Users > “Your Username” > AppData > Roaming > Zoom > bin.
5. After that under, “Select preferred graphics processor for this program”, choose Integrated graphics.
6. Finally, click Apply to save the changes made.
For macOS:
1. From the Apple Menu (click the Apple logo at the top left), choose System Preferences.
2. Next, select Energy Saver, and on the next page, uncheck the box next to Automatic graphics switching.
Now that you’ve disabled GPU auto-switching on your PC, check if the Zoom Share Screen function is working optimally again.
9. Reinstall the Zoom App
Lastly, we recommend reinstalling Zoom, an effective fix for various technical issues with the app, including screen share issues. Essentially, with this step, you’re completely uninstalling the Zoom app from your device and deleting its files. After that, the Zoom app is installed again on your device, allowing it to download new files when connecting with its servers.
For Windows: Firstly, open the Run prompt by pressing the Windows and R key together. After that, enter appwiz.cpl and click OK. From the list of apps, select Zoom, and click Uninstall.
zoom.us/download
For macOS: For starters, from the menu bar, click zoom.us, and select Uninstall Zoom from the drop-down.
Lastly, at the following “Do you want to uninstall this app?” message, click OK.
Next, like before, visit the Zoom Downloads Center, then Download the Zoom Client and proceed to install it.
For Android and iOS: The steps slightly vary for each phone model. Nonetheless, basically, you start by uninstalling the app by long-pressing it and choosing the Uninstall option. Next, you can choose to restart your device. Then, head over to the Play Store (Android) or App Store (iOS) to install Zoom again.
Then check here:
support.zoom.us/hc/en-us/sections/201740106-Screen-Sharing
Hello I wanna ask you that when I am attending zoom classes on my laptop my zoom lags when my professor share his screen with his video and audio but when he don't share screen my zoom works perfectly
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
Is Zoom fully functional? Check out their service status page to confirm.
status.zoom.us/
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Check requirements here:
support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms
Check your internet speed here:
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
I can not join somebody's meeting on the zoom on my computer, it said the password invalid. But I can join the zoom meeting on my iphone, exactly using the same meeting ID and password. Why? Much appreciated!
I’ll be honest, this is a new one for me. Normally, if the password is wrong, it’s wrong everywhere. Possible causes:
Fix Unable To Join Zoom Meeting Error
◦ First of all, you have to make sure that on your desktop or any mobile device, the zoom client is installed, and it’s updated to the latest version.
If you receive any of the below messages instead of joining the meeting, then you’ll surely get the solution here.
◦ Your id is on hold: The person who has hosted the meeting and enabled the waiting room has put your id on hold, your id will be on hold till the host admits you to the meeting.
◦ For the meeting, the room connector is not enabled: If you are trying to join the meeting hosted on Zoom by a free account through video conferencing equipment or without enabling the connector available in the account, you might receive this error. Try to connect using a mobile device or a desktop.
◦ Await for the host to start meeting: You will not be able to attend the meeting if the host hasn’t started the meeting or the host hasn’t enabled the join before host feature. Once the host starts the meeting, he will get the joining mails automatically, or you will get the notification to join the meeting after a short time once the host joins.
◦ Enter the password for the meeting: Before joining the meeting, you will have to enter the password that would have been shared with you by the host when the invitation for the meeting was sent by the host. If you don’t remember the password, contact the host so that he can provide you the same.
Other reasons why you are unable to join Zoom meeting
◦ Some of the video conferencing equipment will not be able to let you join the meeting held through Zoom, which is a cloud-based service, as there would be alphabetical password which you wouldn’t be able to type on the equipment. If you are using such equipment contact the host for further instruction.
◦ If you receive an error “Phone Dial-in is not allowed for this meeting”, then the host might have allowed only VoIP audio. In such a case, if you enter your id after dialing the general Zoom teleconferencing number, you will hear a message, and you will be disconnected. In such a case, you will be able to join the meeting through a mobile device or your desktop.
◦ If you receive an error, “Not meeting host (3,003)” then in the zoom meeting link forwarded to you, which will be of the format iu.zoom.us/meeting/324525151, you have to change the /meeting/ in the URL link to /j/ and then try to connect.
As you are unable to join Zoom meeting before, but now after following the above steps, you should be able to join the meeting from a free account.
Is this a one time occurrence or happening regularly? If it is a one time occurrence and you have the meeting ID and password correct, it may be a glitch in the system.
If this is repeatedly happening then there is likely an issue in user communication:
• Are you in the Zoom meeting waiting room waiting to be admitted? If so the host will need to admit you.
• You may be in a valid meeting ID but in a different meeting than the host. Have both yourself and the host check the actual meeting ID of the meeting you are logged into and confirm that they match. Click on the meeting information Icon in the upper left corner of the Zoom meeting window to get the meeting ID of the meeting you are in.
Hi Jim, any suggestions to why I keep getting "incorrect password" when it is indeed the right one? I have a newer Dell PC. Another video said to reinstall zoom, but I did and it still happens. That same video said to clear the cache for a mobile device. Could that be the same issue for a PC? I hate to keep uninstalling and reinstalling zoom to fix this issue. I also noticed that by continually entering the ID and password for sometimes 20 minutes plus, it will eventually work, which makes no sense, then I'm late to the meeting. Appreciate your help!
Clearing the cache might help. This problem had cropped up since the start of the pandemic. This solution has worked for me: th-cam.com/video/6f8boV4VBag/w-d-xo.html
@@jimcostafilms Thank you Jim! I will try it and let you know how it goes. I really do appreciate it. :)
@@michellepeters9115 Happy to help. Good luck.
In my zoom classes other people have their zoom covers activated when they turn off their cameras but when i try to, all it shows is a black-ish grey color with my name. I used to be able to have my zoom cover but now it wont work and i cant figure out why! Its very frustrating!! Do you think you can help me?
See if either of these help: support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working or support.zoom.us/hc/en-us/articles/210707503-Virtual-Background
My zoom says meeting ID invalid please try again when I try to join my teachers meeting. Everyone else can get into the class except me. I've verified with Zoom support that it isn't me with the problem. I've tried everything!
It is mostly due to an outdated or incompatible version of Zoom app you are using. Please update the Zoom app to the latest version and try to join the meeting again. If that doesn’t work, they the following:
• Once the zoom app installed on your desktop or any of the mobile devices, please make sure that it has been updated to the latest version.
• Now launch the app, and if you get Zoom invalid meeting id error, it can be because the id that you have entered might not be alphabetically correct or the id might have expired.
• You can click ok on the error or can simply click the home button of the mobile phone so that you can come out of the zoom app.
• Once you have come out of the app, tap on the bottom right-most-side button of your mobile; it will open all the recent apps that you have opened on your phone. Close the recently opened zoom app through it.
• Once it’s done, re-launch the zoom app. Please re-check the meeting id that you wish to join, type it correctly on the meeting-id bar of the Zoom app.
If you are still facing the invalid meeting id error, then go to the phone settings and follow the below steps.
• In Settings, Go to the Apps >> Manage apps >> Zoom app >> Clear Data and cache.
• After following this step, restart and it should resolve this issue.
Hi Jim, Thanks for the video. I have an issue joining my online pilates class I get the message the host has another meeting in progress... Other people are able to join in fine except for me. This has just started happening and I have downloaded the current Zoom app and tried signing in through another account but nothing is working. Can you help please? Kindly Stanter
This problem has cropped up a few times and it seems to be on the Host end much of the time for one of the following reasons:
First, try this:
Ensure you are ending your previous meetings properly. Type: Leave/End>End Meeting for all.
If you leave a meeting instead of ending the meeting, it may trigger that it's still active. Also, ensure that you start your meeting correctly. Log into your account and click Start. Don't just click on the meeting invite link.
For the Host, look if he has any recurring meetings. I had a recurring meeting that was set that it could start without host. Someone was using it by mistake.
You can go into the dashboard if you’re an Admin and see what meetings are active. Its possible they setup a meeting that someone else is using now and they forgot about it.
Note:
If one meeting is running and someone tries to start a second meeting with join before host on scheduled by the same host:
• If started by a Zoom Room, the second meeting will start and close the first meeting without warning.
• If started by the host, they will have the option to close the first meeting and start the second
• If started by a participant, they will receive a message that the host has another meeting in progress.
This last one might be the issue. See here:
support.zoom.us/hc/en-us/articles/202828525-Join-before-host
@@jimcostafilms It's very kind of you to reply so promptly. The host is a Yoga teacher so no other people are using her zoom account and she said she has taken note of all of the above and it seems it's me and sometimes a couple other people who get the message Host has another meeting in progress. Anything else you could suggest? Many thanks, Stanter
@@openmind6302 If you're facing this issue - 'Host has another meeting in progress' - as a participant, simply ask your host to end the previous meeting properly. Form what I've been able to discern, this issue can only occur if the host schedules two overlapping meetings and enables "Join Before Host" for both unless there's a bug in a new update that I haven't found yet. It's possible, but not unlikely. Ideally, if you're getting a private lesson for you only, have the instructor properly end all meetings and set up an individual meeting for you and individual meetings for the other clients, one at a time. That's should solve it.
when i try to chat in breakout rooms it says "you cannot chat with everyone during this meeting" but everyone else can chat
There is a feature called "Breakout Rooms" in Zoom meeting to allow the host to to split the Zoom meeting in up to 50 separate sessions. The meeting host can choose to split the participants of the meeting into these separate sessions automatically or manually, and can switch between sessions at any time.
Users joined into the Zoom meeting from the Zoom Desktop Client, Zoom Mobile App, or H.323/SIP devices can participate in breakout rooms. Please note that, users joined via the web client and Zoom Rooms are unable to join Breakout Rooms, but the main room can be used as an alternative session for these users.
Participants who need to join the breakout room session must have the Zoom installed. Please download the desktop client or mobile app according to your device.
For desktop computer: (Windows and Mac)
• Please visit zoom.us/download
For mobile device:
IOS from he App Store. Info here:
apps.apple.com/us/app/id546505307
Android info:
play.google.com/store/apps/details?id=us.zoom.videomeetings
only nerds would watch this but where as non nerds would be happy for this problem
You watched the video. What does that make you?
I watcged for this comment tho
@@sujalthegoat9264 But you still did watch, so...
I aing watched the whole video just too seevthe comments
@@sujalthegoat9264 I guess that makes you one of the nerds you were complaining about. Welcome to the club.
In our meeting the camera section is off by the host.. But when I open th meeting I can't find the host video.. If I find it then the pic got stuck but not voice.. Plzz can u make a video for participants how to us zoom when camera section is off by host
I don’t know if I’ll have time to do the specific video, but you can find some info on how to handle a Zoom meeting when the camera section is off by host here:
support.zoom.us/hc/en-us/articles/201362153-Sharing-your-screen-content-or-second-camera
support.zoom.us/hc/en-us/articles/360021921032-In-Meeting-Controls
support.zoom.us/hc/en-us/articles/115005756143-Changing-your-meeting-recording-and-telephone-settings
support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
How did you get your logo in TH-cam messages
Are you asking about the logo at the front of this message or something else.
jimcostafilms Was referring to the one with the heart in red
@@ChalkToday That is because I set my profile pic as a PNG file of my logo rather than using a face pic. I want my logo/business name in front of everyone who lands on my channel. To change it, go to your YT channel > Customize Channel > Branding > Change Profile Pic
Hi, when I am trying to schedule a meeting, the calendar of the Zoom page (on Mac) is off by over four months, and when I hit the date of today, the meeting gets scheduled four months previous to today... the computer clock and calendar are correctly set. Is this a known bug?
If it’s a new bug, it’s a new one. I haven’t heard about this yet. You can learn able scheduling meetings here:
support.zoom.us/hc/en-us/articles/360000488243-Desktop-Client-Calendar-and-Contacts-Integration?mobile_site=true
support.zoom.us/hc/en-us/sections/200461189-Scheduling
It’s possible there is a Meeting Setting that’s off (such as the date). If so, you can change them here:
1. Sign in to the Zoom web portal.
2. Click Settings.
3. Click to toggle a setting on or off.
4. Settings can also be locked at the account level or group level. This will be noted next to the setting. If a setting is locked at the account or group level, an account admin or owner will need to change it under Account Settings or Group Management.
Hey my zoom wll open but i cant join any meeting that time it will show zoom not responding
Check here for a solution first: support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
Jim, your ring light is showing in your glasses
I know. I don't use it any longer.
When i try to join/create a new meeting it keepson connecting. is there any way to fix this? thank you so much for your help :( I got a class tomorrow morning
Normally, you can't connect to a meeting until the Host opens/starts it. This sounds like the issue your having. Otherwise, check this: it.nmu.edu/docs/zoom-connection-problems#:~:text=If%20your%20Zoom%20app%20stays,settings%20or%20web%20security%20gateway
jimcostafilms thank you so much!! God bless
@@gregabimanyu Let me know if you have other questions. I'm happy to answer them for you.
Help me my zoom is bugged i think cuz i dont see any text on mic button and etc so i will get confuse on where press plz help
In order to toruble shoot the problem, I need to know what tyoe of device you are using Zoom on and the OS.
I was previously able to schedule a zoom meeting using the icon "schedule". Now I can no longer takes me to the next screen which gives me the option to automatically email the recipient. Please advise.
Try these fixes:
Start here first:
support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings
The process for scheduling a Zoom meeting looks similar whether you're doing so on the website, desktop app, or mobile app. Here's how to do it all.
How to set up a Zoom meeting on the website:
Head to the Zoom website, and sign into your account.
Once logged in, click "My Account" in the upper-right corner of the homepage.
Click "Schedule a Meeting" in the upper-right corner. This will open a form, where you can fill out the meeting topic and description, as well as set the date and time. You'll also have the option to schedule it as a recurring meeting. Edit all of the details and when you're done, scroll to the bottom and click the "Save" button.
On the next page, you have the option to add the meeting to your Google Calendar, Outlook Calendar, or Yahoo Calendar. Or, you can copy the invitation link and share it out with your guests.
How to set up a Zoom meeting on the desktop app:
Open the Zoom desktop app on your computer and sign in.
On the "Home" tab, click the "Schedule" tile. Alternatively, you can schedule a new meeting by clicking the small plus "+" sign icon on the top-left side of the "Meetings" tab.
This will open a pop-up that looks similar to the online form. Enter the meeting name, date, and time. Choose your Video, Calendar, and Security settings. In the "Advanced Options" section, you can choose additional settings, like "Mute participants upon entry."
Click the blue "Save" button when you're done. Your scheduled meetings will now appear on the right side of the "Home" tab. You can also view your scheduled meetings in the "Meetings" tab of the app.
How to set up a Zoom meeting on the mobile app:
Open the Zoom app on your mobile device.
On the "Meet & Chat" homepage, tap the "Schedule" tile at the top of the screen.
Enter the meeting name and set its date and time. You can choose additional settings like "Enable Waiting Room" and "Require Meeting Passcode."
Tap "Save" or "Done" in the upper-right corner when you're done.
If you've granted the Zoom app access to your calendar, this will bring you to another form, which adds the event to your mobile calendar. Verify the information and choose to set alerts for the event. Tap "Add" in the upper-right corner.
Go to the "Meetings" tab of the app and tap the meeting you've just scheduled. Select "Add invitees" beneath the meeting details. A pop-up will ask if you want to "Send Email," which will open your device's default email app; "Send Message," which will open your device's text app; or "Copy to Clipboard," which will copy the meeting link for you to paste into any app to invite your guests.
There try this is above doesn’t work:
1. Use a different device and check your credentials
As a quick workaround, if logging in on your computer doesn’t work, you can try to log in using your phone. Or, if you can’t log in via the desktop app, try logging in using your browser.
Needless to say, make sure you’re using the correct credentials and check for typos. Check your keyboard input settings in case you often switch between different languages.
Use the authentication information that’s been provided to you by your organization, don’t use any other type of authentication.
Also, ensure that you already set up your Zoom account correctly on your organization’s Vanity URL which should have this format youroganization.zoom.us.
2. Sign in with SSO
Another workaround is to use SSO (single sign-on) and log in using your organization’s credentials. For this method to work, you need a Business or Education account and a verified Vanity URL.
1. Launch Zoom and click on Sign in with SSO
2. Type your organization’s name in the Domain field → hit Continue
3.Enter your organization’s credentials and hopefully, you’ll be able to log in.
3. Check your connection and security settings
Not being able to log in to your Zoom account could be related to an unstable network connection or firewall and security settings blocking the program.
To make sure your Internet connection is working properly, restart your modem, get the latest router firmware updates, and switch to a cable connection if that’s possible given your current configuration.
Then, check your firewall and antivirus settings and ensure none of them is blocking Zoom or certain Zoom features.
To whitelist Zoom on Windows Security:
1. Open the Settings app and go to Update & Security
2. Navigate to Windows Security and select Virus & threat protection
3. Click on Manage settings
4. Scroll down to Exclusions and select Add or remove exclusions
5. Add Zoom and try again.
To whitelist Zoom on Windows Firewall:
1. Go to Start, type firewall and open Firewall and Network Protection
2. Scroll down and click on Allow an app through firewall
3. Click on Change Settings, scroll down to Zoom and tick both the private and public checkboxes
4. Restart your computer, launch Zoom, and check if you can now log in.
If you’re using a third-party firewall and antivirus, go to your software’s support page for detailed instructions on how to whitelist Zoom.
4. Check if other programs are blocking Zoom login
Other programs might be interfering with Zoom. If this problem occurred shortly after you installed a new program on your computer, disable or uninstall the respective program and check if you can successfully log in to Zoom now.
You can also disable all background apps using the Task Manager or clean boot your computer to check if software interference is the cause of the problem.
1. Go to Start → type msconfig and double-click on System Configuration
2. Go to the Services tab → Hide all Microsoft services → Disable al
3. Click on the Startup → Open Task Manager
4. Select the items you want to disable on startup → hit the Disable button
5. Save the changes, close the Task Manager, reboot your computer, and test.
5. Reinstall Zoom
If certain Zoom files got corrupted or deleted, certain features might not be available. As a result, you can try to uninstall and reinstall Zoom in order to fix login issues.
Thank you for the information. I went to the support link below and viewed how to schedule a meeting, which I have done 100s of times. My challenge is that after you put the date/time etc. and click save, it does not take me to the screen which I can put in recipients email which they would automatically receive the email and link. Currently, I am having to copy and paste to emails. Why do I not have the option that I previously had? Thank you
@@glendarodriguez6904 I checked the state of Zoom to see if this is a known issue and it’s not.
status.zoom.us/
I’ve been thinking about this and what might have caused it. Are you the admin of your Zoom account? If not, the admin might have changed the settings in the calendar & contacts integration. This would cause the problem.
There’s scheduling tips here:
support.zoom.us/hc/en-us/articles/201362413-Scheduling-meetings?mobile_site=true
Setting up calendar and contacts integration for the desktop client:
Overview
You can set up calendar integration so that your Zoom meetings and webinars on your third-party calendar are synced to the Zoom desktop client. This provides an easy way to start or join your meetings. If a Zoom join link is not detected, the meeting will show the host information, but will also be listed as "Not a Zoom meeting" and not have a join button. Calendar integration is compatible with Google Calendar, Office 365, and Exchange.
You can also sync your Zoom contacts with Google, Office 365, or Exchange, allowing you to call your contacts using Zoom if you have a Zoom Phone license. You can still sync your contacts without a Zoom Phone license, but you won't be able to call them using Zoom.
Note:
• Your admin can force you to use a particular service and restrict you from selecting calendar/contacts permissions. Contact your Zoom admin for more information.
• You can call synced contacts using the Zoom desktop client. Synced contacts are not available on the Zoom mobile app or provisioned desk phones. For the Zoom mobile app, you can view contacts from your phone's contacts app to call them using Zoom Phone.
Prerequisites
• Zoom desktop client for Windows or macOS, 5.2.1 (44052.0816) or later
• Calendar and contact integration enabled by your admin
Setting up calendar and contacts integration
Note:
• Your admin can force you to use a particular service and restrict you from selecting calendar/contacts permissions. Contact your Zoom admin for more information.
• If you have schedule privilege for another user on your account, you will automatically see their scheduled meetings on your list of upcoming meetings and does not require the calendar integration to function. These meetings will be distinguished from your meetings by listing a different host under the meeting details. They can also be filtered out by selecting Me from the Meetings hosted by option at the top of the list of upcoming meetings.
1. Sign in to the Zoom web portal.
2. Click Profile.
3. In the Calendar and Contact Integration section, click Connect to Calendar and Contact Service.
4. Select a service.
5. Change the permissions for the service.
6. Click Next.
7. Follow the on-screen instructions to grant Zoom access to the calendar/contacts service.
• Google: Follow the on-screen instructions to sign in to your Google account. Click Allow to let Zoom to access your contacts.
• Office 365:
• Choose a way to authorize the calendar: Choose an authorization method. The authorization method depends organization's security requirements. Contact your internal IT team if you are not sure which one to choose. Authorize with OAuth 2.0 is recommended.
• Office 365 account email address: Enter the email address associated with your Office 365 account.
• Office 365 account email password: Enter the password associated with your Office 365 account
• EWS URL: This will be populated with the default EWS URL for Office 365. You can leave this as the default unless your Office 365 account uses a unique configuration.
• Exchange:
• Exchange login username or UPN: Enter the username or UPN associated with your Exchange account.
• Exchange login password: Enter the password associated with Exchange account.
• Exchange Version: Select the version of Exchange. If you are uncertain of the Exchange Version, please contact your internal IT team for more information.
• EWS URL: Enter your organization’s EWS URL. Contact your internal IT team if you do not know the EWS URL.
Note: After allowing access, you will be redirected back to the Zoom web portal which will indicate the permissions for the calendar and contacts integration.
Using calendar integration
Note:
• After initially configuring the calendar integration, you will need to sign out of the desktop client and sign in again.
• For a better experience, use the Zoom add-in for your calendar service. When scheduling or editing meetings, use your third-party calendar service instead of the Zoom desktop client.
Third-party calendar service
Sign in to your third-party calendar service that you set up calendar integration with, then follow one of these options:
• Scheduling a meeting: Add a Zoom meeting event to your third-party calendar service. Zoom will sync the meeting to the desktop client.
• Editing a meeting: If you edit the meeting using the calendar service, the edited meetings will sync to the Zoom desktop client.
• Deleting a meeting: If you delete the event from the third-party service, Zoom will also remove it from the desktop client.
Zoom desktop client
Sign in to the Zoom desktop client and follow one of these options:
• Schedule a meeting: Follow the instructions to schedule a meeting. In the Calendar section, make sure to select the calendar service you set up integration with. Zoom will sync the meeting to your calendar service.
• Editing a meeting: In the Meetings tab, select a meeting then click Edit. In the Calendar section, make sure to select the calendar service you set up integration with. Click Save. Zoom will open the edited event in your third-party calendar service. Click Save to confirm the changes. Note: Editing the meeting's scheduled time will not sync to the same event in your third-party calendar service. Instead, it will create a separate event with the new scheduled time. To change a meeting's scheduled time, edit the meeting from your third-party calendar service.
• Deleting a meeting: In the Meetings tab, select a meeting then click Delete. Zoom will also delete the meeting from your third-party calendar service. Note: You will only see the Delete option for meetings originally scheduled using the Zoom desktop client.
Using contacts integration
Contacts integration is useful if you have a Zoom Phone license. After syncing your contacts, you can:
• Access synced contacts in the Zoom desktop client (Cloud Contacts section in the Contacts tab)
• View synced contacts in the same folder structure as specified in your third-party contacts service
• Call synced contacts using Zoom Phone if they have a phone number attached to their profile
• Create a new synced contact using your call history or voicemail inbox
• Add a phone number to an existing synced contact using your call history or voicemail inbox
Note: Synced contacts are not available on the Zoom mobile app or provisioned desk phones. For the Zoom mobile app. For the Zoom mobile app, you can view contacts from your phone's contacts app to call them using Zoom Phone.
Changing permissions for the existing calendar or contacts integration
1. Sign in to the Zoom web portal.
2. Click Profile.
3. In the Calendar and Contacts Integration section, click Configure.
4. Change the permissions for the service:
• Calendar
• Read: Allows you to view calendar events in the Zoom desktop client.
• Write: Allows you to edit and delete events from the Zoom desktop client.
• Contacts
• Read: Allows you to view contacts in the Zoom desktop client.
• Write: Allows you to create contacts using your call history in the Zoom desktop client.
• Note: Learn more about permissions requested for calendar and contacts integration.
5. Click Next and follow the on-screen instructions to grant Zoom access to the calendar/contacts service.
Removing a calendar and contacts integration
1. Sign in to the Zoom web portal.
2. Click Profile.
3. Below Calendar Integration, click Delete next connected account name.
4. Confirm that you would like to delete the integration by clicking Delete.
none of the words pop up on my zoom it’s just icons, fix?
Are you talking about the Zoom chat? If so, check here: support.zoom.us/hc/en-us/articles/360030749891-View-In-Meeting-Chat-in-a-Zoom-Room#:~:text=Tap%20the%20gear%20icon%20at,on%20the%20Zoom%20Rooms%20display.
Please can you help me I have black screen panels on my video share when I try and show the people in meeting and my video share
Start here to solve the issue: support.zoom.us/hc/en-us/articles/202082128-Black-Screen-During-Screen-Sharing#:~:text=The%20black%20screen%20during%20screen,use%20the%20following%203D%20settings.
I’m tryna leave my class and I’m pressing “x” to leave and it’s not letting me press the x if that makes since
Same
@@nazeos8419 oh wait nvm I figured out how to get that off the screen
u just gotta sign out of ur computer and shut it down nd turn it back on 🤦🏾♀️
@@tnia.9823 I just noticed but it’s dum and annoying
Try this: support.zoom.us/hc/en-us/articles/201362103-Minimizing-and-exiting-Zoom
@@tnia.9823 it’s doing the same for me and not giving me a option to leave and it’s not even putting me in the meeting I tried shutting it off but it does it every 2nd period
Halo Sir, I have some problems with my zoom. My cam work really good, and when I entered the meeting, I can only see the people in small display on the top, and the big display is just black and show nothing when people talk.
I tried to minimize the app and maximize it again, it got worse, I see nothing. All just black.
I’ve really good internet connection (I used WiFi)
See if this helps: support.zoom.us/hc/en-us/articles/202082128-Black-Screen-During-Screen-Sharing#:~:text=The%20black%20screen%20during%20screen,Click%20Manage%203D%20Settings.
When you have a bunch of people saying they are being asked to login after clicking the meeting link what does this mean?? Why are they being asked to login sometimes but not others?
Meetings and webinars can require passcodes for an added layer of security. It’s optional. Passcodes can be set at the individual meeting level or can be enabled at the user, group, or account level for all meetings and webinars. Account owners and admins can also lock passcode settings, to require passcodes for all meetings and webinars on their account and they can configure minimum passcode requirements.
If you would like to enforce any of the meeting passcode settings for all users on your account or a group of users, you will need to lock the setting after enabling. If a setting is enabled but not locked, users can still disable the setting in their personal settings.
These settings are available for passcodes:
• Require a passcode when scheduling new meetings
• Additional Option to require a passcode for all previously scheduled meetings
• Require a passcode for instant meetings
• Require a passcode for Personal Meeting ID (PMI)
Note: You can choose to require a passcode for:
• Only PMI meetings with Join Before Host Enabled
• All PMI meetings
• Embed passcode in meeting link for one-click join
• Require passcode for participants joining by phone
Additionally, there is a setting for Zoom Rooms, Bypass the passcode when joining meetings from meeting list. This allows the room to join a meeting from the meeting list, without needing to manually enter the meeting passcode. The passcode needs to be included in the meeting invitation sent to the room's calendar. To use this feature, the Zoom Room computer and controller need to be running version 4.5.0 or higher.
Prerequisites
• Zoom account to require passcodes for your own meetings and webinars
• Account owner or admin privileges to require passcodes for all meetings and webinars on your account
•
Enabling passcode settings
Account
To enable passcode settings for all users in the account:
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. In the Security section, verify that the passcode settings that you would like to use for your account are enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
4. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting. If this setting is not locked, users can disable it in their personal settings.
Group
To enable passcode settings for a group of users:
1. Sign into the Zoom web portal as the owner or admin and click on User Management then Group Management.
2. Click the applicable Group Name from the list, then click the Settings tab.
3. In the Security section, verify that the passcode settings you would like to use for this group are enabled.
If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
4. Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting. If this setting is not locked, users can disable it in their personal settings.
User
To enable passcode settings for your own use:
1. Sign into the Zoom web portal and navigate to Settings.
2. In the Security section, verify that the passcode settings that you would like to use for your meetings and webinars are enabled.
3. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
4. Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
Setting passcode complexity requirements
1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. In the Security section, locate the option for Meeting passcode requirement.
4. Select the requirements that you would like to enable for your account.
Editing a passcode for a meeting
By default, meetings are assigned a random passcode. You can update the passcode to one of your choosing.
1. Sign in to the Zoom web portal.
2. In the navigation menu, click Meetings.
3. Click the topic of the meeting you would like to update the passcode for.
4. Click Edit this Meeting.
5. In the Security section, edit the passcode. You can also enable Waiting Room.
5. Click Save.
Editing a passcode for a webinar
By default, webinars are assigned a random passcode. You can update the passcode to one of your choosing.
1. Sign in to the Zoom web portal and navigate to Webinars.
2. Click the topic of the webinar you would like to update the passcode for.
3. Click Edit this Webinar.
4. In the Webinar Passcode section, edit the passcode.
5. Click Save.
Editing the passcode for your Personal Meeting ID (PMI)
1. Sign in to the Zoom web portal and navigate to Meetings.
2. Click Personal Meeting Room.
3. Click Edit this Meeting.
4. In the Security section, edit the passcode. You can also enable Waiting Room.
5. Click Save.
My zoom just says “connecting” and stays like that why is that it only does that on my computer any fix?
Well, I’ll offer some ideas on where to start. Sometimes, this is caused by Zoom itself so they’ll put out a rush “Bug Fix” in a new update that takes care of it. If the problem in new, see if there’s a recent update int he last day or two. This might fix it. If not, it’s time to go down the checklist to see what els might be causing the issue.
Restarting your computer
Uninstalling and reinstalling the Zoom app
Disable every application that might be creating a conflict (RAM intensive programs)
Make sure that the driver for you graphics card is updated
Check your internet connection. If it’s not working or there are too many devices attached to WIFI, it’ll slow things down. Disconnect whoever you can
If that doesn’t work, check here:
support.zoom.us/hc/en-us/sections/200305593-Troubleshooting
Well mine is staying like please wait for the host to start the meeting and it's been on there for like an 6 hour now how do I change it
@@akilahclayton5616 If you receive a message that you are waiting for the host to start this meeting or webinar, it means that the host has not started the meeting. In the case of webinars, either the host has not started the webinar or the webinar is in practice mode and has not yet started to broadcast.
You have successfully connected to Zoom and the meeting or webinar will start as soon as the host starts the session or starts broadcasting the webinar.
If you believe that you are reaching this message in error, please reach out to the meeting host.
I having a problem in a group zoom meeting , I have a I phone can't find the task bar at the bottom of the screen
I would like to use the comment button
Without knowing what phone you have & it’s OS, I can’t give you an exact answer, but try this first to see if it works:
Disable all the settings which will trigger going into full-screen, like screen sharing.
The typical behavior when in full-screen mode should be that your taskbar is hidden. That is regardless of your taskbar settings. If your taskbar is not hiding properly while using Zoom I would suggest running all suggested updates to your OS as well as ensuring that you have the latest version of Zoom installed from zoom.us/download.
Recently, whenever I join a meeting I can’t see any texts and only the little icons, I cannot see what I type in chat and what my teacher types in the chat. Do you know how to fix this
See if the instructions here can help fix the issue:
support.zoom.us/hc/en-us/articles/203650445-In-meeting-chat
support.zoom.us/hc/en-us/articles/360030749891-View-In-Meeting-Chat-in-a-Zoom-Room
support.zoom.us/hc/en-us/sections/200258579-Chats
My school won't help me with my zoom problems finely someone who will fu**ing help me your a true god
I can't solve every problem, but I do my best to help. What issues do you have with Zoom RN?
I got a new laptop. Now I can only open a Zoom link from the browser. Would you know why? Thank you.
Here’s how to fix Zoom on Windows.
1. RESTART PC
In case you've done this yet, try restarting your PC to see if that helps. You can restart it from the Windows or use the Reboot button on your desktop or laptop.
After your PC reboots, try to launch Zoom. If it doesn't open, move to the next method.
2. FORCE QUIT ZOOM AND REOPEN
Sometimes Zoom might not have properly closed itself from the Windows 10 system. It still might be running in the background. In such cases, if you try to open the app on the desktop, it will greet you with an error. Make sure to force quit Zoom from the Task Manager app. Here’s how to do it.
Step 1: Hit the Windows key and search for Task Manager.
Step 2: Open the Processes menu.
Step 3: Find Zoom in the list.
Step 4: Select the Zoom app and hit the End Task option at the bottom.
Wait for a couple of seconds for the system to completely kill all Zoom processes in the background.
Restart the PC and try to open the Zoom app again.
3. GIVE RELEVANT PERMISSIONS
Zoom requires relevant Camera and Microphone permissions to function properly. Denying such permissions can mess up Zoom performance on the desktop. Here’s how to give Camera and Microphone permission to Zoom on Windows 10.
Step 1: Open the Settings app on Windows 10 (Use Windows + I) keys.
Step 2: Go to the Privacy menu.
Step 3: Scroll down to App permissions and select Camera.
Step 4: First, enable the Allow apps to access your camera permission.
Step 5: Scroll down to the bottom and enable Allow desktop apps to access your camera permission.
Step 6: From the side menu, select Microphone.
Step 7: Enable Allow apps to access your microphone toggle.
Step 8: Scroll down to the bottom and enable Allow desktop apps to access your microphone permission.
4. CLEAR TEMPORARY CACHE
Over time, Windows collects app cache in the background to perform its job. Occasionally, these cache files can become corrupted or get so big that it interferes with other apps such as Zoom to function properly.
You need to uninstall temporary internet and irrelevant cache files from the Windows 10 system. Here’s how to do it.
Step 1: Hit the Windows key and search for Disk Cleanup.
Step 2: Press enter and open the app.
Step 3: Make sure to select the C: drive from the list.
Step 4: Select Temporary Internet files and Temporary cache files from the list.
Step 5: Click on Clean up system files at the bottom.
Step 6: Hit Ok and you are good to go.
Reboot the PC and try to launch Zoom again on the PC.
5. UPDATE THE CAMERA DRIVERS
Outdated Camera drivers on Windows 10 might be interfering with the Zoom app startup and functions on the device. Follow the steps below to update it to the latest version.
Step 1: Press the Windows key and search for Device Manager.
Step 2: Open the Device Manager menu and search for Cameras.
Step 3: Expand the list and select the webcam from the list.
Step 4: Right-click on it and select Update driver.
Windows 10 will automatically download and install the latest drivers on the device. Go ahead, try to open the Zoom app again on Windows 10.
6. CLOSE OTHER APPS ACCESSING CAMERA AND MICROPHONE
On the app startup, Zoom tries to access the system camera and microphone for a flawless performance. If any other app or browser tab is using the camera and microphone in the background, consider closing them.
Close those browser tabs and apps accessing camera and microphone and try to open the Zoom app again.
7. REINSTALL ZOOM APP
If none of the tricks work, you might want to remove Zoom from your computer and perform a clean reinstall.
Step 1: Open the Windows 10 Settings menu (Windows + I).
Step 2: Navigate to Apps > Apps & features.
Step 3: Scroll down to the Zoom app.
Step 4: Select the app and hit the Uninstall button.
Step 5: Download the latest build of Zoom from its official site and install it on your Windows PC.
That’s it. After reinstalling it, open the app and start video meetings as usual.
FIX ZOOM NOT OPENING ON WINDOWS 10
If you frequently run into Zoom app problems on Windows 10, consider switching to rivals such as Skype, Google Meet, or Microsoft Teams.
Zoom continues to deliver an easy-to-use interface, rich features, and a good enough time limit in the free plan. If you want to stick with Zoom, follow the troubleshooting tricks above and fix the problem of Zoom not launching on Windows 10.
@@jimcostafilms thank you for your quick response! It’s saying I need an app. I’ve never had a Zoom app before? So weird.
@@deborahwallace1847 That you can do here on the Zoom web site: zoom.us/download
@@jimcostafilms I can see, you love this stuff! Me? Not so much. 😂 I appreciate your knowledge and your help, but it’s way over my understanding. I made an appointment with the Geek Squad. Thank you!
@@deborahwallace1847 That'll work, too, but you'll pay for something you can do yourself for free.
I cannot connect to video zoom meeting to my laptop. It always connecting but I am unable to join the meeting. I also tried using my phone but the same thing happened. What should I do to fix it?
If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.
Check network firewall or proxy server settings for Zoom:
support.zoom.us/hc/en-us/articles/201362683-Network-Firewall-or-Proxy-Server-Settings
An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.
Check with your Internet service provider that you can connect to the Zoom service.
See firewall issues here:
support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom
For WiFi issues, check here:
support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues
When I try to join my teachers meeting it says that I have put the passcode incorrectly and won’t allow me to join I have already contacted zoom about this but it still isn’t working. Everyone else can join the class except me what should I do (I use a MacBook).
Fix Unable To Join Zoom Meeting Error
◦ First of all, you have to make sure that on your desktop or any mobile device, the zoom client is installed, and it’s updated to the latest version.
If you receive any of the below messages instead of joining the meeting, then you’ll surely get the solution here.
◦ Your id is on hold: The person who has hosted the meeting and enabled the waiting room has put your id on hold, your id will be on hold till the host admits you to the meeting.
◦ For the meeting, the room connector is not enabled: If you are trying to join the meeting hosted on Zoom by a free account through video conferencing equipment or without enabling the connector available in the account, you might receive this error. Try to connect using a mobile device or a desktop.
◦ Await for the host to start meeting: You will not be able to attend the meeting if the host hasn’t started the meeting or the host hasn’t enabled the join before host feature. Once the host starts the meeting, he will get the joining mails automatically, or you will get the notification to join the meeting after a short time once the host joins.
◦ Enter the password for the meeting: Before joining the meeting, you will have to enter the password that would have been shared with you by the host when the invitation for the meeting was sent by the host. If you don’t remember the password, contact the host so that he can provide you the same.
Other reasons why you are unable to join Zoom meeting
◦ Some of the video conferencing equipment will not be able to let you join the meeting held through Zoom, which is a cloud-based service, as there would be alphabetical password which you wouldn’t be able to type on the equipment. If you are using such equipment contact the host for further instruction.
◦ If you receive an error “Phone Dial-in is not allowed for this meeting”, then the host might have allowed only VoIP audio. In such a case, if you enter your id after dialing the general Zoom teleconferencing number, you will hear a message, and you will be disconnected. In such a case, you will be able to join the meeting through a mobile device or your desktop.
◦ If you receive an error, “Not meeting host (3,003)” then in the zoom meeting link forwarded to you, which will be of the format iu.zoom.us/meeting/324525151, you have to change the /meeting/ in the URL link to /j/ and then try to connect.
As you are unable to join Zoom meeting before, but now after following the above steps, you should be able to join the meeting from a free account.
Is this a one time occurrence or happening regularly? If it is a one time occurrence and you have the meeting ID and password correct, it may be a glitch in the system.
If this is repeatedly happening then there is likely an issue in user communication:
• Are you in the Zoom meeting waiting room waiting to be admitted? If so the host will need to admit you.
• You may be in a valid meeting ID but in a different meeting than the host. Have both yourself and the host check the actual meeting ID of the meeting you are logged into and confirm that they match. Click on the meeting information Icon in the upper left corner of the Zoom meeting window to get the meeting ID of the meeting you are in.
After I'm on zoom for 30 mins or so my screen goes black. It only happens while in zoom. I could still hear the teacher/presenter but I can't see them. The Esc button doesn't work, nothing works really besides powering off and logging back in. Please help. I have a PC laptop
If you encounter a black screen during your screen sharing in a meeting, follow these steps to troubleshoot the issue.
The black screen during screen sharing could be caused by a graphics card with automatic-graphics switching (such as an Nvidia card).
1. Open the Nvidia Control Panel in the Windows Control Panel.
2. Click Manage 3D Settings.
3. Click on Program Settings under I would like to use the following 3D settings.
4. Under Select a program to customize, add Cpthost.exe from the Zoom bin directory.
5. Click Add.
6. Find Cpthost.exe from the Zoom bin directory (located at C:/>Users>YOURUSERNAME>AppData>Roaming>Zoom>bin).
7. Click Add Selected Program.
8. Under Preferred Graphics Processor, select Integrated graphics
9. Click Apply.
10. Try screen sharing again with Zoom
It's a known issue can be caused by laptops with Dual Graphics changing over to the other card.
The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:
Update the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.
While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.
If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:
www.intel.com/content/www/us/en/support/detect.html
For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.
You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.
Then you will know you've tried everything in addition to Windows Update drivers.
Adjust the screen resolution until it fits and looks best at Settings > System > Display.
is there anyway to retrieve work erased work from google classroom?
See if this helps: th-cam.com/video/_7-oZLkjdc8/w-d-xo.html
Can there be timestamps for each problem?
Adding them i son the list of 1000 things I need to get done.
I restarted my pc twice, uninstalled zoom and reinstalled it restarted my pc again and I still cant join a zoom meeting (this is for school) im on a windows 10 device, and I'm going to be in a big hunk of trouble if I cant fix this soon. let me know if you know anything!
also when I try to rejoin the meeting it still says im already in it but my camera does not indicate that its on and the zoom client isn't open. for some reason it opens as a background process...
Solution 1: Check for service issues
Check Zoom Service Status
status.zoom.us/
and Downdetector to see if there is a regional Zoom problem.
downdetector.com/status/zoom/
Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case.
Solution 2: Use the web version
Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.
Solution 3: Check Zoom settings
Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
Why Is My Zoom Not Connecting? The Most Common Problems
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
@@americancocacola3973 Zoom Camera issue:
support.zoom.us/hc/en-us/articles/202952568-My-video-camera-isn-t-working
When you join a meeting, Zoom prompts you with a box that says Turn off my video.
Make sure this box isn’t checked. If it is, you will enter the meeting without being on camera. If you don’t see your web camera, make sure all other programs that also use your camera are closed.
Close All Other Programs
Whether you’re using a Mac, Linux, or Windows machine, try closing all other applications, especially apps that also use your camera such as Skype, WhatsApp, and Facebook.
Your camera can only work with one application at a time. Sometimes these programs are running in the background, or they might be among your startup programs.
For Windows, you can use the Task Manager to end processes that might be hanging and using your camera.
On your mobile devices, hold down the Zoom app until an options menu pops up. Then tap App Info, and choose Force Stop. Wait a few minutes and restart it.
For a Linux distribution such as Ubuntu, you can kill a process through the system monitor or through a line command in the terminal.
Try Restarting Zoom Camera Access
If your Zoom meeting camera is not working, first try to stop the video and then start it again. See the up arrow next to the Start Video/Stop Video setting on the bottom bar and click on it.
Make sure your camera is connected. Uncheck your camera and then check it again. See if the video starts working.
The next simple fix to try is to restart the Zoom app. Sometimes stopping and restarting an app will work.
If this doesn’t solve your problem, try restarting your computer.
Are You Up To Date?
Does your device have all the latest system updates? If not, update them now. Once you are sure your device is up to date, check your Zoom app.
Visit the official site and download the latest version for your browser or device if you aren’t already using it and check that your browser settings for camera access are correctly set.
Is It Your Camera or Zoom?
First, determine if the cause of your problem is your camera or the Zoom app itself. If it works on another application, the problem is with the Zoom app. The reverse is also true.
Make sure there isn’t something physically blocking or covering your camera.
Does Your Camera Have Permission to Work With Zoom?
Your device may be blocking access to your camera. To verify that the Zoom app has camera permission settings on Windows 10, start by typing Settings into the search bar.
From Windows Settings, click on Privacy > Camera under App permissions.
The first section allows access to your camera on your device. Make sure it’s on.
The next section globally gives your installed apps access to your camera. If it is off, toggle the switch to turn it On.
Note that you can change the permissions for individual apps under the Choose which Microsoft Store apps can access your camera and Allow desktop apps to access your camera settings sections.
The Zoom app is located under the desktop apps section. Scroll down to find it and make sure it’s On.
Permissions for macOS
For Mac OS 10.14 Mojave, check your operating system permissions to be sure Zoom has access to your camera.
For other versions of Mac, contact Apple Support.
Permissions on Android Devices To Access Your Camera
• Go to Settings > Applications > Application Manager > Zoom
• If you don’t see access listed to take videos and pictures for the Zoom app, uninstall and reinstall the app
Uninstall and Reinstall Zoom
Once you have tried all the above steps and determined that your camera does work with other applications, try a fresh Zoom install.
First, you must remove your current installation of Zoom. Then for Mac and Windows operating systems, download it again from the Zoom website.
Reinstalling Zoom on Linux
Because Linux has many different distributions, see Installing or updating Zoom on Linux for different distros.
Uninstall Zoom from your Android device by:
• Opening Settings
• Tapping Applications > Zoom > Uninstall
• Confirming Uninstall
• Restart your device.
To delete the Zoom app on iOS:
• Hold down the Zoom app icon until a pop-up opens with the Delete App option next to a garbage can icon
• Click Delete App and then Delete again to confirm
• Go to the App Store to reinstall Zoom on your iOS device by clicking the little cloud icon
• Reinstall Zoom by going to the Play Store and clicking Install.
Click Install to download a fresh version of Zoom. When it’s finished downloading, the app will appear on your home screen.
Test and confirm that your camera is now working. If it is working for other apps but not for Zoom, contact the support team at Zoom.
If your camera doesn’t work with any app, contact Apple Support.
Zoom Best Practices
Now that you have solved your Zoom camera issues, below are a few best practice tips for Zoom meetings.
• Before starting or joining a Zoom meeting, test your audio and video settings
• Keep your camera at eye level, instead of too low or too high
• Look into the camera when speaking and make eye contact with participants
• Be courteous to others by muting yourself if you are multitasking or talking with someone not in the meeting
• Don’t forget that you are on camera and refrain from inappropriate behavior as others can see what you’re doing
• Try to have a clean and simple background or take advantage of Zoom’s virtual backgrounds
• Avoid disrupting background noises when possible such as barking dogs
If you are the host of a Zoom meeting, in addition to testing your settings prior to the start of the meeting, practice what you plan to do.
For example, be sure you know how to share your screen and record a meeting before it starts. Hosts don’t have to grant permission to participants to share their screens, but they can prevent them from doing so.
Also, learn how to give them permission to record your meeting if they ask.
Have you tried Zoom yet? It is a free and feature-rich video conferencing platform to meet family, friends, clients, staff, and business associates virtually. And now you know what to do if your Zoom meeting camera is not working.
hello, my zoom will quit unexpectedly when someone start screen sharing and i think there's no problem with my connection. my device has also allow all zoom required permissions. can u help?
The most known issues regarding Zoom are:
• a software conflict between the Zoom app and your hardware which can result in Zoom crashing
• connection issues on your part - low bandwidth, high loss, throttling, etc. that also result in Zoom crashing
Why Exactly is Zoom Crashing?
One of the main causes of Zoom crashing is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service.
Like other video conferencing software, Zoom uses significant bandwidth, especially for video calls. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And vice versa.
The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your cellular connection fluctuates. It can take a few moments for the data to catch up.
This results of Zoom crashing: calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly.
If this doesn’t help, here’s a few other things to try:
Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.
On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access.
Windows 10
Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam.
For non-Microsoft Store apps, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position.
In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same.
MacOS
Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.
If all else fails, download Zoom again and reinstall it.
downloads.digitaltrends.com/zoom/windows
Crashing, lagging and freezing usually indicate a problem with your internet connection.
Change the connection
On a mobile device, move to an area with a better connection to see if this helps. On PCs, stick with a wired Ethernet connection, if possible. Otherwise, get close to the local router and use the 5GHz connection - it’s faster and (typically) less congested.
Check the connection speed
Aim for the right internet speeds for a successful video chat. When talking with multiple people in a team setting, you want the download speed around 1Mbps and the upload speed around 800Kbps. You can always check your current speeds with a quick internet speed test.
www.speedtest.net/
Adjust Zoom settings
Try unchecking the Enable HD and Touch Up My Appearance options on the Video panel in Settings. This will decrease the amount of bandwidth your video connection requires (and the overhead on your system’s hardware) and can help fix problems with lag.
Check for service issues
Check Zoom Service Status:
status.zoom.us/
and Downdetector:
downdetector.com/status/zoom/
To see if there is a regional Zoom problem. Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case.
Use the web version
Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.
Check Zoom settings
Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
The issue might be with your computer as well so check this:
Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done:
answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-performance-and-install-integrity/75529fd4-fac7-4653-893a-dd8cd4b4db00
Start with the next step to turn off Startup freeloaders which can conflict and cause issues, then the other steps to check for infection the most thorough way, then check for damaged System Files, and also test a new Local Admin account. Then, if necessary, continue with the other steps to go over your install most thoroughly.
Stress test the hardware:
www.wepc.com/how-to/stress-test-cpu-ram/
www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html
If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems.
www.microsoft.com/en-us/software-download/windows10ISO
If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows.
I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.
Sir, my laptop ram is just 2gb🙂.
I know others using zoom in the same ram peacefully.
But in my laptop it becomes very slow. And it just crashes after some one starts screenshare!
I tried cleaning cache, reinstalling, closing all the apps except zoom.
Plz give me some solutions😢
The minimum recommended system requirements are here: support.zoom.us/hc/en-us/articles/201362023-System-requirements-for-Windows-macOS-and-Linux. 4GB Ram is the recommended minimum. You might get away with 2 GB if you turn everything else off while using it so no programs are running in the background.
When I open the link the dialog will not show at all. I've waited and it's not showing up.
It sounds like you're asking about the chat box. if so, troubleshoot here: support.zoom.us/hc/en-us/articles/203650445-Using-in-meeting-chat
I tried to join on my chromebook but it keeps on saying connecting. Do you know how I can fix this?
See if you can find the solution here. These are Chromebook specific tips:
support.zoom.us/hc/en-us/articles/213298746-Getting-Started-On-Chrome-OS
For general issues trying to join, consider:
• If you're on a desktop or mobile device, be sure you've installed the Zoom client and that it's up to date.
• If you've received any of these messages:
• Note: Certain types of videoconferencing equipment will not allow you to type alphabetical characters into the Zoom password field. If you are using videoconferencing equipment and the password contains alphabetical characters, contact the host.
◦ You are on hold: The host has enabled a waiting room; you'll remain on hold until the host admits you into the meeting room.
◦ Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn't have the room connector enabled, you will receive this error. Connect to the meeting using a desktop or mobile device instead.
◦ Please wait for the host to start this meeting: The setting "enable join before host " is not set, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins.
◦ Please enter the meeting password: The meeting requires a password; enter the password provided by the meeting host. If you do not know the password, contact the meeting host for assistance.
◦ This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app.
Then review this:
support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
i am not able to see host video plzz diagnose my problem if you can
That's usually because the Host has their video (or screen share) turned off since they control their own video settings.
@@jimcostafilms no video of host is on but i am not able to see the host plz help me
@@rudraaroraa Try this: Swipe left from the active speaker view to switch to gallery view. You can view up to 4 participants' video at the same time. You can keep swiping left to view more participants' video. Swipe right to the first screen to switch back to active speaker view.
Check this: www.online-tech-tips.com/computer-tips/quick-fixes-when-your-zoom-meeting-camera-isnt-working/
@@jimcostafilms thanks
I’m trying to join my class but it keeps me on a connection screen and stays like that can you tell me how to fix this problem?
If you're unable to join a meeting, check these items:
• If you're on a desktop or mobile device, be sure you've installed the Zoom client and that it's up to date;
• If you've received any of these messages:
◦ You are on hold: The host has enabled a waiting room; you'll remain on hold until the host admits you into the meeting room.
◦ Room connector is not enabled for this meeting: If you are using videoconferencing equipment to join a meeting hosted by a free Zoom account or an account that doesn't have the room connector enabled, you will receive this error. Connect to the meeting using a desktop or mobile device instead.
◦ Please wait for the host to start this meeting: The Join before host feature is not enabled, and the host has not yet joined the meeting. Hosts automatically receive email asking them to join. You will be prompted to join the meeting a short time after the host joins.
◦ Please enter the meeting password: The meeting requires a passcode; enter the passcode provided by the meeting host (in the Zoom meeting invitation). If you do not know the passcode, contact the meeting host for assistance.
Note:
• If you are connecting via telephone or an H.323/SIP videoconferencing system, and the IU Zoom meeting passcode contains alphabetic characters, check the meeting invitation for an all-numeric passcode (which Zoom generates automatically when the host sets a passcode containing alphabetic characters).
◦ This meeting does not allow phone dial-in: The host may only have allowed VoIP audio. In this case, if you dial into the general Zoom teleconferencing number and enter the meeting ID, you will hear the message above and the call will disconnect. You will need to join the meeting with a computer or a smartphone app.
◦ Not meeting host. (3,003): If you received a link to a Zoom meeting in the format iu.zoom.us/meeting/123456789, change /meeting/ in the URL to /j/ and try to connect again. For example, iu.zoom.us/meeting/123456789 should instead be iu.zoom.us/j/123456789.
If all else fails, check here:
support.zoom.us/hc/en-us/articles/201362193-Joining-a-meeting
Having a problem with my hand raising function showing up i, all the names showing but not the bottom so I cannot raise my hand. Help please.
Try this:
The same feature is available for hosts to see via their mobile phone.
Click on the Participants lists from the bottom of the screen. Then look for a blue hand icon next to the person’s name.
If you can see a blue icon next to the name means someone has raised their hand.
Zoom ‘Raise Hand’ option is missing:
There are usually two main reason when a user cannot view the raise hand option in Zoom.
1. The bottom toolbar is not showing due to viewing Zoom in fullscreen mode. Here is what you can do if your bottom toolbar is missing:
2. When using a mobile phone, Tap on Zoom meetings and the toolbar will appear. Then click on Participants and select Raise Hand.
When using a laptop, hover your mouse on the Zoom meeting screen to show the toolbar. Then click on participants and then click on Raise Hand.
The raise hand feature can be missing if the host has disabled feedback or questions for the meeting. Hence, participants will not be able to view this option.
Also, make sure that you have the most updated version of Zoom
How to enable the ‘Raise Hand’ feature?
Zoom enables participants to provide feedback or ask questions without interrupting an online class through the Raise Hand feature.
Here is how a host can enable this feature :
1. Launch Zoom
2. Click on ‘My Account” on the top right hand corner
3. Click on Settings
4. Then in the Meetings tab scroll down to “Nonverbal Feedback”
5. Click on the on button to enable participants to provide nonverbal feedback (Raise Hand)
How to lower Hand on zoom call using laptop?
Here is an easy way to lower participant’s hand during a zoom call:
1. Click on the Participants tab
2. Find the name of the participant that has raised their hand.
3. Next to the name you will see the option Lower Hand
How to ‘lower’ participant’s hand using a mobile phone?
1. Click on Participants
2. Click on the name of the participant that raised their hand
3. Click on ‘Lower Hand’ option from the menu that pops up.
Something else that has worked is:
Enable the feature "Allow Participants to Rename Themselves" and the raise hand option starts working again for participants.
Zoom advises the following:
support.zoom.us/hc/en-us/articles/205566129-Raising-your-hand-in-a-webinar
I haven’t been to my
Zoom in a month because my zoom just doesn’t work.
How do I return to my teacher non awkwardly
Solution 1: Check for service issues
Check Zoom Service Status
status.zoom.us/
and Downdetector to see if there is a regional Zoom problem.
downdetector.com/status/zoom/
Sometimes there are server issues or platform maintenance, which could mean the service will be down for a while. You will need to wait if this is the case.
Solution 2: Use the web version
Try the web version if the problem isn’t regional. As long as your internet connection is sufficient, it tends to be a bit more reliable if the installed app is experiencing problems.
Solution 3: Check Zoom settings
Sometimes Zoom can get confused about audio versus video settings. If it’s trying to use your webcam connection as an audio output, for example, it will often start crashing as a result. Make sure video connections are routed to your webcam and, if necessary, your audio is routed to connected speakers.
Why Is My Zoom Not Connecting? The Most Common Problems
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Hey sir, when i joined a meeting room, my zoom app usually quit unexpectedly. Do you know what cause it happens? If you know, please give me some advice to fix it.
Hope you reply it soon, Thank you.
Try to exit/quit your Google Backup and Sync (google drive sync app). Sometimes the Zoom temporary save folder is in My Documents, which are synced by Google Sync.
@@jimcostafilms i did sir, i uninstall my onedrive app, then uninstall my zoom. After that, i restart my notebook and reinstall zoom from zoom.us/download, but it still happen. Is there other advice that might help to fix this?
Hope you reply it soon, thank you.
@@agungbhaskara3188 Does your computer meet the system requirements? support.zoom.us/hc/en-us/articles/204003179-System-requirements-for-Zoom-Rooms
@@agungbhaskara3188 This may also help: speedify.com/blog/fix-internet-disconnecting/zoom-crashing/?source=ir_63caa449Nbd6611eaa59342010a246f1e&mediaPartner=29332&clickid=63caa449Nbd6611eaa59342010a246f1e#:~:text=Lately%20Zoom%20seems%20to%20be,can%20result%20in%20Zoom%20crashing
The problem with my audio is that it splits between the control center volume( which does nothing), and normal volume buttons, and it gets really low on my phone.
See if this helps: support.zoom.us/hc/en-us/articles/204484835-My-Audio-is-Not-Working-on-iOS-or-Android
When I want to log in my school email I press "Sign in with google" When I press it doesn't even work or do anything
Logging in to zoom via Google is done this way:
support.zoom.us/hc/en-us/articles/202056149-Signing-in-with-Google-or-Facebook
You’re better off to use the actual Zoom app to log in as you get more features. To do that, follow these steps:
zoom.us/download
after updating my zoom application on my laptop, the shortcut key for raising hand is not working properly i tried to change the settings but its not working pls tell me what do
1/2:
Note: You can’t access the Raise Hand option if you’re the meeting host.
Zoom Instructions:
support.zoom.us/hc/en-us/articles/205566129-Raising-your-hand-in-a-webinar
How to raise your hand in Zoom on a Mac or PC
1. During a meeting, click on the icon labeled "Participants" at the bottom center of your computer or phone screen.
2. At the bottom of the window, click the button labeled "Raise Hand."
3. Your digital hand is now raised. Lower it by clicking the same button, now labeled "Lower Hand."
How to raise your hand in Zoom on an iPhone or Android
1. During a meeting on the Zoom mobile app, click on the three horizontal dots icon, labeled "More," in the bottom right corner of the screen.
2. In the pop-up at the bottom of your screen, tap "Raise Hand."
3. The meeting organizer should now be notified that your hand is raised. The hand icon will turn blue and the text below it will switch to say "Lower Hand" while your hand is raised.
Other ways to access it:
Raise a Hand in Zoom on Windows PC or Mac
1. To get started, launch Zoom via the app or on your browser and select Join a Meeting as a participant.
2. Select Participants from the meeting controls at the bottom of your screen.
3. Select Raise Hand from the several options that appear inside the Participants panel.
Note: There are keyboard shortcuts you can use on your Windows PC or Mac to raise your hand in Zoom. On your Windows PC, press Alt+Y and toggle the Raise Hand option to On or Off. You’ll see the little blue hand icon next to your name when the option is enabled.
Note: If you’re using a Chromebook, it’s different.
How to Use Zoom on a Chromebook
There are several ways to work with Zoom on a Chromebook. You can use the web interface, but it may not be the best option for you. Alternatively, you can look for and install the official Zoom app in the Chrome store and install it on your Chromebook.
You can start or join a meeting, invite contacts, manage participants and so on through the Zoom ChromeOS app. However, you won’t get all the features available for the Zoom desktop, web client, or mobile app.
Fortunately, Zoom, in partnership with Google, is developing a whole new Chrome client, which is expected to launch before June 2021. The new client will ensure that the web client or progressive web apps are optimized for features, speed, and compatibility.
The existing Chrome app continues to receive updates for efficiency and speed, but you need to run the latest ChromeOS and latest Zoom on Chrome client for the best experience. Make sure that any other browser tabs or unnecessary apps are also closed so that you can enjoy the Zoom Chrome app.
How to Download and Install Zoom on Chromebook
1. To start using Zoom on Chromebook, download and install the official Zoom app from Chrome Web store.
2. Click on the app launcher.
3. Next, click on Zoom to open the app.
4. Sign in with your Zoom credentials (Zoom, Google or Facebook account) or using SSO. If you’re using a school-issued Chromebook, enter your school sign-in credentials.
5. Check that your internet connection is stable, and that your microphone and camera are connected. You can join a test meeting to ensure all these are working properly.
You can also download the Zoom app from the Google Play Store and install it on your Chromebook the same way you install apps on Android devices.
1. To do this, select the Play Store app from the app launcher.
2. Type Zoom in the search bar and find Zoom Cloud Meetings.
3. Select Install. Once installed, select Open or select Zoom from the app launcher and start or join your meeting.
Note: Follow our comprehensive guide on how to set up and use Zoom and start participating in your meetings or online classes. When using Zoom on Chromebook, there are certain features you won’t be able to access but that are available on PC and Mac. However, most of the functionality is similar, so you won’t find it hard or too different to use.
How to Record a Zoom Meeting on Chromebook
For Windows or Mac users, it’s possible to record a Zoom meeting locally or in the Zoom cloud regardless of the plan you’re using.
On Chromebook, you can’t access the Recording feature with a free account, which means you’ll have to upgrade to a paid account to get the option. That said, even with a paid account, you’re only limited to a cloud recording.
1. To get started, ensure you have a paid or education account, start or join a meeting and then select the Record button from the meeting toolbar.
Note: The meeting will record to the cloud.
2. You can select the Pause/Stop button to pause or stop your recording any.
3. Once your meeting is done, go to the Zoom Web portal, sign in and go to the Personal section in the navigation menu. Select Recordings to access your recording.
4. Next, go to Cloud Recordings to access your recording.
5. Select More > Download from the available options to download the recording to your Chromebook, or share it with others via a link.
Can You Change Zoom Virtual Backgrounds on Chromebook?
Zoom for Chromebook allows you to access pretty much the same great functionality as you can on PC or Mac computers. You can join audio/video, use in-meeting chat, invite and manage participants, control screen share, use Breakout Rooms, start/stop and pin videos and so on.
However, the Zoom version that works on Chromebooks doesn’t include changing the backgrounds. You won’t find the virtual background picker on your Chromebook as you would on Zoom for PC or Mac.
Besides the virtual background feature, there are several other Zoom features that are missing on Chromebook that you’d ordinarily find on PC and Mac. These include:
• Scheduling meetings
• Zoom Rooms support (ending from December 31, 2020)
• Pre-assign breakout rooms as a host
• Share whiteboard
• Start local recording
• Play chime when participants join and leave
• Change profile photo
• Send emoticons, animated GIFs, capture of your screen, or code snippets
• Create, edit or invite members to a channel
• Automatically call phone number to join meeting
What to Do When Zoom Isn’t Working on Chromebook
If you can’t get Zoom to work on your Chromebook, there are several things you can try:
• Update the Zoom app
• If you’re trying to access Zoom for your child, try switching to a parent account for Zoom video
• Check Family Link settings as these can sometimes interfere with Zoom meetings and cause problems when trying to use the app for work or classes
• For repeat Zoom sessions, download the app and enter the Zoom Room number to join a meeting or class manually, instead of joining through an invite link
Enjoy Zoom Meetings on Chromebook
Although some inherent compatibility issues with Chrome operating system may keep you from enjoying some Zoom features, Chromebooks are still great alternatives to Windows PCs or Macs. If you’re looking to buy a Chromebook, check out our favorite budget Chromebooks or learn how to turn your old laptop into a Chromebook and use it for your Zoom meetings.
Raise Your Hand in Zoom on Android or iPhone
If you’re using Zoom from your Android smartphone or iPhone, you can raise your hand using the Zoom app for mobile devices.
1. To do this, open the Zoom app on your phone, select Join a Meeting (as participant), and tap More from the meeting controls at the lower right side of the screen.
2. Tap Raise Hand from the popup menu, and the meeting host will be alerted that you’ve raised your hand.
Note: When your digital hand is up, you’ll see a little blue hand icon on your screen, and the host will also see the hand next to your name. Zoom lists participants based on the order in which they’ve raised their hands.
2/2:
How to Raise Hand in Zoom Dial-In Calls
If you want to join a Zoom meeting by dialing in with a phone number, the steps you’ll take to raise your hand are slightly different.
Once you join the meeting, dial *9 on your phone’s dial pad to raise your hand, and do the same to lower your hand.
What to Do When You Can’t See the Raise Hand Option in Zoom
If the Raise Hand option isn’t available in your Zoom meeting, it could be because the meeting host disabled nonverbal feedback or you’re in fullscreen mode.
In full screen mode, the bottom toolbar is minimized but you can reveal it on your computer or mobile device by moving your mouse on the screen or tapping the screen. Once the toolbar appears, select or tap Participants and the Raise Hand option will appear.
If the meeting host has disabled nonverbal feedback, you won’t see the Raise Hand option. In such a case, you can always request the host to enable the nonverbal feedback to enable the Raise Hand feature.
If you’re the meeting host and you need to enable the Raise Hand feature for your meeting participants, you can do so inside the Participants panel.
1. To do this, sign into Zoom on your browser and select My Account.
2. Under the Personal tab, select Settings.
3. Find the Meeting tab and then scroll down to the Nonverbal feedback option.
4. Toggle the switch on to enable nonverbal feedback for your meeting participants.
How to Lower Your Hand in a Zoom Meeting
You may have raised your hand or you accidentally raised it and don’t know how to lower it. Whatever the case may be, here’s how you can lower your hand in a Zoom meeting.
1. On your Windows PC or Mac, select Participants and then select Lower Hand.
2. You can also lower your hand on your Android phone or iPhone by tapping More and select Lower Hand.
3. To lower your hand using a keyboard shortcut, press Alt+Y on your Windows PC or Mac, and then toggle the Lower Hand option to Off.
Note: If you’re the meeting host, you can lower a participant’s hand by selecting Participants from the meeting controls, and then hover over the participant’s name and select Lower Hand. On your Android phone or iPhone, tap on the Participants tab, tap on the user’s name, and select Lower Hand from the popup menu.
Meeting hosts can also view all the participants who raised their hands in the Zoom meeting by selecting the raised hand icon on the screen, or look for the Raised Hand icon next to the participants in the Participants menu.
Catch the Meeting Host’s Attention
The raise hand feature is a quick and easy way to catch the host’s attention in a Zoom meeting, compared to raising your physical hand or unmuting your microphone to request to speak. We hope you were able to find the feature on your device and now know how to use it to your advantage.
Hi when I use my laptop to connect with zoom, zoom will make some weird sound. So any thing that can fix my computer?
This sounds like the cause is the following:
This is caused by the audio output going into the input; e.g., a microphone picking up the output from the computer speakers.
The easiest solution is for everyone in the meeting to use a pair of headphones.
Zoom is very good at audio echo cancellation, but if it occurs, the participant responsible should move their computer speakers away from their microphone or use headphones.
Sometimes it can be caused by logging into a meeting on a PC and phone at the same time.
@@jimcostafilms okay, thanks for your suggestion:)
@@yy_thepotato Glad I could help.
why is it that when I log in to a zoom to attend a meeting, it shows me as another of my contacts in my phone? This contact doesn't use my zoom at all---never had a meeting with him on zoom nor has he used my zoom before. It's puzzling.
This is a new one for me. It might be caused by the “Call Me” or “Call Out” feature.
How to enable or disable the call me and call out features
Account
To enable Call Me and Invite by Phone for all users in the account:
1 Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.
2 In the navigation menu, click Account Management then Account Settings.
3 Click the Audio Conferencing tab.
4 Click the Call Me and Invite by Phone toggle to enable or disable it.
5 If a verification dialog appears, click Enable or Disable to verify the change.
6 Under Require Call Me users to press 1 before being connected to the meeting?, select one of the following options: Auto, Always, or Never.
7 Under Call Out Countries/Regions, click the pencil icon.
8 In the Select Call Out Countries/Regions pop-up window, select the desired countries, then click Save.
9 If your host has a webinar license and would like their attendees to use Call Me to connect their audio, select the check box next to Allow webinar attendees to use Call Me to connect audio.
Note: Zoom client version 5.2.2 and above is required for this feature to work for webinars.
10 (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
Group
1 Sign in to the Zoom web portal as an owner or admin with the privilege to edit account settings.
2 In the navigation menu, click User Management then Groups.
3 Click the applicable group name from the list, then click the Audio Conferencing tab.
4 Click the Call Me and Invite by Phone toggle to enable or disable it.
5 If a verification dialog appears, click Enable or Disable to verify the change. Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6 Under Require Call Me users to press 1 before being connected to the meeting?, select one of the following options: Auto, Always, or Never.
7 Under Call Out Countries/Regions, click the pencil icon .
8 In the Select Call Out Countries/Regions pop-up window, select the desired countries, then click Save.
9 If your host has a webinar license and would like their attendees to use Call Me to connect their audio, select the check box next to Allow webinar attendees to use Call Me to connect audio. Note: Zoom client version 5.2.2 and above is required for this feature to work for webinars.
10 (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.
User
Note: While you can view this setting at the user level, only IT admins can make changes for this setting.
1 Sign in to the Zoom web portal.
2 In the navigation menu, click Settings.
3 Click the Audio Conferencing tab.
4 Verify Call Me and Invite by Phone is enabled.
Notes:
• If Call Me and Invite by Phone is disabled and grayed out, contact your account administrator.
• If any changes are required for Require Call Me users to press 1 before being connected to the meeting? and Call Out Countries/Regions, contact your account administrator.
It’s possible the “Presence” status is out of whack.
The Zoom desktop client, mobile app, and PWA allow users to set their current status to indicate to others if you are available, in a meeting, or otherwise currently unavailable.
When setting your status on one device, that status will sync with other devices signed-in to your account. For example, if you set your status on the desktop client, the mobile app will sync and show the same status.
Note: You will not see a presence status for external contacts if their account admin has disabled presence status from displaying to external contracts
How to set your presence status:
Windows | macOS | Linux:
1 Sign in to the Zoom desktop client.
2 In the top-right corner, click your profile picture and choose the status listed below. If selecting Do Not Disturb, you can choose how long you want to have this enabled.
Android:
1 Sign in to the Zoom mobile app.
2 In the bottom-right corner, tap More (iOS) or Settings (Android).
3 Tap your name.
4 Tap the field that contains the current presence status.
5 Tap a status to change it:
• Available
• Away
• Do Not Disturb
• Tap this option to choose how long you want to have Do Not Disturb enabled, then tap Confirm.
• (Optional) Tap the toggle next to Scheduled Daily Recurring and select the time window to automatically enable the Do Not Disturb presence status between that time window every day.
PWA:
1 Sign in to the Zoom PWA.
2 In the top-right corner, click your profile picture and choose the status listed below. If selecting Do Not Disturb, you can choose how long you want to have this enabled.
You can view phone contacts in Zoom on mobile devices. I’m wondering if that’s got something to do it.
Viewing phone contacts in Zoom mobile app:
You can view your phone's contacts to the Zoom mobile app, allowing you to invite them to sign up for Zoom or call them using Zoom Phone. This feature is also known as phone contacts matching.
Note: This article provides an alternative to syncing your contacts with a third-party service. Contacts sync is not supported on the Zoom mobile app, but you can follow this article to sync contacts with your phone's native contacts app, then view contacts on the Zoom mobile app.
Prerequisites for viewing phone contacts in the Zoom mobile app
• Zoom mobile app for Android or iOS
• Phone number that can receive text messages
Note: If you're running the Zoom mobile app in a virtual sandbox environment (for example, Parallel Space or VMware Intelligent Hub), you may experience issues using this feature.
(Optional) How to sync contacts with a third-party service”\:
Most native contacts apps support syncing with a third-party services like Google, Office 365, or Exchange. Visit these websites if you need help syncing your phone's contacts app:
• Google Android Note: If your phone has a customized version of Android (for example, Samsung devices), visit the phone manufacturer's support site.
• Apple iOS
After enabling sync, follow the next section to view your phone contacts in the Zoom mobile app.
How to view phone contacts
Note: If you're using iOS, make sure you grant Zoom access to your contacts. Open Settings and tap Privacy and then tap Contacts. Tap the toggle for Zoom.
1 Sign in to the Zoom mobile app.
2 Tap Settings.
3 Tap Contacts then Phone Contacts Matching.
4 Enter a phone number that can receive text messages.
5 Tap Continue.
6 When prompted, click OK. Zoom will send a text message to confirm your phone number.
7 Enter the verification code you received, then tap Next. If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts.
8 Tap Done. Your phone's contacts will appear in the Contacts tab under Phone Contacts.
How to call phone contacts
1 Sign in to the Zoom mobile app.
2 Tap the Contacts tab. If you're using an Android device, tap Allow when prompted to grant Zoom access to your phone contacts.
3 In the My Contacts section, tap Phone Contacts.
4 Tap a contact's name.
5 Tap Call to call the contact using Zoom Phone. Note: If the contact has several numbers, you will be prompted to select a number to call.
When I use zoom on my tablet with my headphones I can hear the other person but they can't hear me. Even with all the permissions turned on for the app still not working. Even When I Unmute and turn on audio on the zoom app they still can't hear me. My tablet is new I just bought it so Idk what the issue is. Idk if it's my tablet or zoom
You didn’t tell me what kind of tablet you’re using so here’s how to fix the audio on a couple different types of devices:
Zoom: No sound - how to solve the problem
When it comes to small meetings consisting of two or three people, first ask the question:
• Have the other participants muted their own microphones or speakers?
If they haven’t and you can’t hear or be heard in a Zoom meeting, you can assume that the problem is on your end. Here are a few possible solutions.
Using the desktop client (Windows/Mac)
Test audio playback and recording devices in a meeting
During a meeting, test your audio devices in the audio settings. To do this, go to the arrow next to the microphone icon and click on “Audio Settings…” or “Test Speaker & Microphone…”. Here you can test your speakers/headphones and microphone respectively or change selected devices.
Clear browser cache
Too much temporary data in the browser cache can cause blocked audio scripts on Zoom in rare cases. To clear your browser cache, open the browser settings menu, and clear both the cache and the cookies.
Check the audio output from your computer
If the Zoom audio doesn’t seem to be working, it may also be due to the computer volume. Check if the volume on your computer is muted or too low. To do this, click the speaker icon in the bottom right corner of Windows 10. To open advanced settings, right-click on the speaker icon and then select “Open Volume mixer”.
Check that the volume is set correctly for Zoom meetings.
Note: With macOS, you can also find volume control options via the menu bar or System Preferences.
Using the mobile client (Android/iOS)
Check the speaker in the Zoom app
If there’s no sound in the Zoom meeting, check your built-in smartphone speakers. Look to see if you can see an X next to the speaker icon. If so, activate the speakers using the buttons or by tapping the speaker icon.
heck the microphone in the Zoom app
If the other participants can’t hear you in the meeting, check your built-in microphone. If you see that you’re muted, tap the microphone icon to unmute yourself.
@@jimcostafilms ok. My tablet is by vastking K10 model
@@ibstayfly OK, that’s an Android device so here’s how to fix audio issues for Android:
If the problem is only with the app you use, then you should be able to fix it without having to do much. However, if it’s an issue with your phone, the best thing you can do is rule out the possibility that it’s just a firmware problem. If it persists after this, then you may have to see a technician about it. With that being said, here’s what you need to do:
1) Restart your device. When it comes to issues that may have occurred out of the blue without apparent cause, they might be just a result of a pretty minor firmware glitch. So if you were using Zoom without any issues before and then suddenly other users can’t hear you, excuse yourself from the meeting first and then restart your phone. After the restart, fire up Zoom and try to reconnect to the meeting and see if everything is working. Most of the time, a reboot is all you need to make everything work perfectly again. However, if the problem continues, then it’s time to troubleshoot the device.
2) Test the microphone
If the restart does not fix the problem, then what you have to do next is to find out if the problem is with your phone’s microphone. Don’t worry you don’t need to have expert knowledge to be able to do this. Basically, what you need to do is open the recorder app of your phone. Every Android device has one so find the app and open it. Try recording a few seconds of your voice and then play it. If you can hear the voice clearly during playback, it’s a sign that the microphone is working. If this is the case, move on to the next solution. However, if the voice recorder has not captured your voice, try shooting a short video of you talking and see if it can capture your voice. If still not, then reset your phone to rule the possibility that it’s just a firmware issue and if the problem persists after that, have a tech check the device for you.
3) Check Zoom’s permissions
When an app tries to use a core service like the microphone, you will be prompted whether to allow or deny it. It happens most of the time, however, there are instances that you won’t be prompted. So, you better check to see if Zoom is allowed to use the microphone on your device. Here’s how it’s done: 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Zoom app is located. 3. Tap and hold on its icon until options show. 4. Tap App info. 5. Scroll down to find Permissions and tap on it. 6. The next screen will show you the services that the app is allowed to access. 7. Make necessary changes and then try using Zoom again. Basically, these are the things you often need to do to fix a problem like this, as long as the problem is with the hardware of your device.
If Zoom’s audio still doesn’t work Check Zoom’s permissions
When an app tries to use a core service like the microphone, you will be prompted whether to allow or deny it. It happens most of the time, however, there are instances that you won’t be prompted. So, you better check to see if Zoom is allowed to use the microphone on your device. Here’s how it’s done: 1. Swipe up from the bottom of the screen to pull up the app drawer. 2. Go to the screen where the Zoom app is located. 3. Tap and hold on its icon until options show. 4. Tap App info. 5. Scroll down to find Permissions and tap on it. 6. The next screen will show you the services that the app is allowed to access. 7. Make necessary changes and then try using Zoom again. Basically, these are the things you often need to do to fix a problem like this, as long as the problem is with the hardware of your phone.
When the installation is finished, launch Zoom and reconnect to the meeting or set up a new one.
I hope that this troubleshooting guide has been able to help you one way or the other.
@@jimcostafilms ok thank you
@@ibstayfly I'm happy to help. Let me know if it worked or not.
Pls help me... when i join zoom for class using the link the teacher provides and she admits me in, i suddenly become the only person in the call and instead of being able to open my mic, it says to join audio by computer. I use a school chromebook
Sounds like 2 things here:
Check this first:
Troubleshoot Breakout Room:
support.zoom.us/hc/en-us/articles/206476093-Enabling-breakout-rooms
Webcam or audio not working:
Nothing is more frustrating than having your webcam or audio not work on a Zoom call. If your web camera is not showing up or is selected but not working, try some of these basic tips first.
Solution 1: Check Zoom settings
On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked:
▪ Do Not Connect to Audio
▪ Turn Off My Video
This allows you to join a call with your audio and video automatically enabled.
Solution 2: Exit other related apps
If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application.
Solution 3: Test the audio and video
If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link. Once open, you can join a test call on the Zoom app and follow the instructions on the screen.
If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list.
Solution 4: Check PC settings
Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.
On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access.
Windows 10
Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam.
For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to the On position.
In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same.
MacOS
Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.
Solution 5: Reinstall Zoom
If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom.
@@jimcostafilms thank you so much this helped me alot
@@hitman4180 Glad I could help.
Hi, my zoom is showing "not responding" whenever I started and/or join a meeting.
I have tried to uninstall and reinstall the Zoom, checkout my windows updates and restarted my computer but it doesn't help the situation.
Is there any recommended solution?
Thanks in advance
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
Is Zoom fully functional? Check out their service status page to confirm.
status.zoom.us/
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Check requirements here:
support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms
Check your internet speed here:
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Other things to check:
Solution 1: Check Zoom settings
On the pop-up that prompts for a meeting ID just before joining a call, leave the following settings unchecked:
▪ Do Not Connect to Audio
▪ Turn Off My Video
This allows you to join a call with your audio and video automatically enabled.
Solution 2: Exit other related apps
If your webcam isn’t showing up, make sure all other programs that use the webcam are closed. Zoom may not be able to use the camera if it’s currently accessed by a different application.
Solution 3: Test the audio and video
If your webcam or audio still isn’t working, you can test your audio and video in Zoom by clicking this link. Once open, you can join a test call on the Zoom app and follow the instructions on the screen.
zoom.us/test
If you’ve joined on the web (or to just double-check your webcam in the main Zoom app), you can also select your webcam by clicking Start Video (it might say Stop Video if you’re in a call) on the bottom toolbar. If the screen is blank, you can then click the Arrow next to the Video Camera icon and choose Same as System (or you may see Integrated Camera) or a more specifically named webcam from the list.
Solution 4: Check PC settings
Sometimes the problem might not be Zoom at all. If you’re on a Windows 10 PC or Mac, the webcam might be blocked. You can correct this by checking your app permissions to make sure the Zoom app or your web browser can use your webcam.
On the web specifically, you can also check this setting by restarting your call and making sure you pressed Allow when prompted about the camera and microphone access.
Windows 10
Enter “webcam” in the taskbar search box and select Choose Which Apps Can Access Your Camera from the menu. Scroll down, and you’ll see the list of Microsoft Store and desktop applications that are allowed to use your webcam.
For non-Microsoft Store apps, like Zoom, you’ll need to make sure the toggle for Allow Desktop Apps to Access Your Camera is switched to
the On position.
In the same way, you can also search for Microphone and choose Microphone Privacy Settings to do the same.
MacOS
Open System Preferences and select Security and Privacy. After that, click the Lock and enter your password to make changes. You can then click Camera from the sidebar, and make sure your web browser and Zoom are checked. You’ll also want to make sure the box for the microphone is checked.
Note: Some laptops also have a physical webcam switch that must be enabled to allow the webcam to function properly. Double-check that yours is in the right position if you have one.
Solution 5: Reinstall Zoom
If all else fails, uninstall the software and the web browser client will reinstall it before the next meeting. You can also manually install the software from Zoom.
Hey bro! Do you still have this problem?
Have you tried to use the browser instead of Zoom App for the call?
To do this:
If you only have the code (skip this if you have a meeting link):
1.- To do this, go to us05web.zoom.us/join
(Copy and paste that link in your browser)
2.- After that, enter the code.
Now, you are at the site where the meeting link is
3.- Cancel the pop-up dialog box that says "open zoom application" that opens automatically. Click to the blue button "start meeting" and again, cancel that pop-up dialog box. Below the blue button to start meeting you should see the "download zoom" text and below this a new option will appear, "join from your browser", you will click on it and you will be able to use Zoom from your browser, with which, you should not have the problems that you get out because you are no longer using the software, only your browser and the website.
I hope it helps you and if so, please respond to this comment to to know that this worked for you :') Suerte hermano!
@@brayanmoranrivera6466 Thanks man, my problem has been solved two days after my comment posted. Thanks again for keeping me updated
@@brayanmoranrivera6466 Solved
Why sometimes the "pop up zoom" on my pc is not working when im sharing my screen.. I can't see my face and my friend's face... Any suggestions?
It sounds like you are looking for a way to share website, our demo app has the exact feature available in both Zoom default UI and Custom UI. In Zoom default UI, when you are in the meeting, press “Share > Website URL”, then you will be able to share a website. If you are using Custom UI, you may refer to the implementation in our demo app: github.com/zoom/zoom-sdk-ios/blob/master/MobileRTCSample/MobileRTCSample/SDKPresenters/how_to_use_inmeeting_function/how_to_use_customized_inmeeting_ui/how_to_use_customized_share/SDKSharePresenter.m 18
Hope this helps. Thanks!
while zoom meeting is going on, video screen struck frequently.. connected to wifi, which is good. how to resolve this issue
I don't understand the question. What does "Struck Frequently" mean?
ever since i enabled share audio in zoom, my computer sound doesnt play anywhere unless i screenshare on zoom.
For screen share issues, check here: support.zoom.us/hc/en-us/articles/201362643-Sharing-Computer-Sound-During-Screen-Sharing
For audio issues, try this:
Zoom Meeting No Computer Audio Fix
Preliminary checks:
• Make sure to click on the Join with computer audio button. In this manner, you allow Zoom Meeting to connect to your computer’s speaker and microphone.
Useful tip: If you always connect to Zoom using your computer’s speaker and microphone, you can enable the option to Automatically join audio by computer when joining a meeting, and you won’t need to grant Zoom access to your speaker and mic every time you join a new conference.
• Check the speaker and microphone volume and ensure it’s audible.
• Make sure your audio devices are properly connected and are not muted.
• Disable Bluetooth. If your computer is connected to an external audio device via Bluetooth, resetting the connection might help. If the respective device is in another room, you won’t hear it. Disabling Bluetooth will automatically switch audio input and output sources to your computer’s built-in speaker and microphone.
• Change the output source and use a different speaker, if possible. Maybe your speaker suddenly stopped working.
• Use a different input device, a different microphone if you’ve got one at hand. Maybe your mic is not working properly.
If the issue persists or you don’t have a second speaker or microphone to test with, here are two useful troubleshooting methods that may save the day.
1. Run Windows 10’s built-in troubleshooters
Windows 10 features a series of useful built-in troubleshooters that you can use to automatically fix various computer issues with a single click.
Since we’re talking about Zoom audio bugs on computers, we recommend running the following troubleshooter as a first troubleshooting method: Speech, Playing Audio, Recording Audio, and Bluetooth if you’re using Bluetooth connected speakers and microphones.
To run these troubleshooters, open the Settings page → go to Update & Security → Troubleshoot → select and run the four troubleshooters one by one.
• Check the speaker and microphone volume and ensure it’s audible.
• Make sure your audio devices are properly connected and are not muted.
• Disable Bluetooth. If your computer is connected to an external audio device via Bluetooth, resetting the connection might help. If the respective device is in another room, you won’t hear it. Disabling Bluetooth will automatically switch audio input and output sources to your computer’s built-in speaker and microphone.
• Change the output source and use a different speaker, if possible. Maybe your speaker suddenly stopped working.
• Use a different input device, a different microphone if you’ve got one at hand. Maybe your mic is not working properly.
If the issue persists or you don’t have a second speaker or microphone to test with, here are two useful troubleshooting methods that may save the day.
1. Run Windows 10’s built-in troubleshooters
Windows 10 features a series of useful built-in troubleshooters that you can use to automatically fix various computer issues with a single click.
Since we’re talking about Zoom audio bugs on computers, we recommend running the following troubleshooter as a first troubleshooting method: Speech, Playing Audio, Recording Audio, and Bluetooth if you’re using Bluetooth connected speakers and microphones.
To run these troubleshooters, open the Settings page → go to Update & Security → Troubleshoot → select and run the four troubleshooters one by one.
1. Turn on microphone access for desktop apps.
There you go, I hope the solutions listed in this guide helped you to fix your Zoom audio problems on Windows 10.
I'm having problem with zoom, whenever I try to connect to the zoom on my laptop it always says "connecting". Is there any way I can stop this?
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
Is Zoom fully functional? Check out their service status page to confirm.
status.zoom.us/
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Check requirements here:
support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms
Check your internet speed here:
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
If I open my camera. it appears nothing but black. after 1 second. The app is not responding
See if this helps: support.zoom.us/hc/en-us/articles/202952568-My-Video-Camera-Isn-t-Working
my zoom crashes every time i open it and it is interfering with my classes can u help me. like the whole zoom not just the meeting.
i uninstalled and reinstalled
Zoom may sometimes cause such a high CPU and RAM usage that it crashes your Windows 10 computer. First, your machine gets really slow. It may need 10 seconds or more to process your commands. Then, it completely freezes and crashes. That’s not a pleasant thing to experience, especially if you’re presenting something during a video meeting.
Close Unnecessary Programs
One of the reasons why Zoom is crashing your PC is that it conflicts with other apps and programs running on your machine. So, close all the other programs that you don’t actively use. It’s a known fact that video meetings put a strain on your bandwidth and computer resources. By closing unnecessary programs, you actually free up more resources for Zoom to use.
There are two quick ways to do that. You can either use the Task Manager or clean boot your computer.
After you launch the Task Manager, click on the Processes tab, and right-click the programs you want to close. Select End task and you’re done.

Fix Zoom Crashes Windows 10 Computer
Posted on February 4, 2021 by Madalina Dinita Leave a Comment
Zoom may sometimes cause such a high CPU and RAM usage that it crashes your Windows 10 computer. First, your machine gets really slow. It may need 10 seconds or more to process your commands. Then, it completely freezes and crashes. That’s not a pleasant thing to experience, especially if you’re presenting something during a video meeting.
In this guide, we’ll show how you can troubleshoot Zoom if it’s crashing your computer. We’ll also explore how you can prevent this issue in the first place. After all, prevention is always better than cure, isn’t it?
How Do I Stop Zoom From Crashing My Computer?
Close Unnecessary Programs
One of the reasons why Zoom is crashing your PC is that it conflicts with other apps and programs running on your machine. So, close all the other programs that you don’t actively use. It’s a known fact that video meetings put a strain on your bandwidth and computer resources. By closing unnecessary programs, you actually free up more resources for Zoom to use.
There are two quick ways to do that. You can either use the Task Manager or clean boot your computer.
After you launch the Task Manager, click on the Processes tab, and right-click the programs you want to close. Select End task and you’re done.

If you decide to clean boot your computer, you’ll find all the instructions and steps to follow in this guide.
Disable Hardware Acceleration
Zoom has a series of advanced features that can significantly improve the video and audio quality during meetings. But this could turn into a double-edged sword if your hardware is not really up to the task.
For example, hardware acceleration can make the image worse if not used properly. Enabling this option puts additional strain on your hardware and this could lead to system freezes and crashes. Disable hardware acceleration and check if Zoom still crashes your PC.
1. Launch Zoom and click on your profile picture.
2. Then go to Settings and select Video.
3. Click on the Advanced button (lower right-hand corner).
4. Untick the following options:
◦ Enable hardware acceleration for video processing.
◦ Enable hardware acceleration for sending video.
And Enable hardware acceleration for receiving video.
1. Relaunch Zoom and check the results.
2.
Clear the Cache and Junk Files
Every time you launch an app or program, temporary files get created and stored on your computer. Clearing your Zoom cache, as well as all the other junk files from your computer may fix this issue. All the files are bloating your computer.
The quickest way to remove junk and temporary files is to run Disk Cleanup.
1. Launch the tool, select your main drive and wait until the tool has scanned your files.
2. Then select the files you want to remove.
3. Make sure to tick both the checkboxes for your temporary files.
4. Hit OK and let Windows clean the junk files.
Adjust Visual Effects Settings on PC
Windows 10’s Visual Effects feature adds animation and various effects to your videos and UI. But you can speed up your system by disabling this feature.
1. Type ‘adjust performance‘ in the Windows Search bar.
2. Under Performance options, select the Visual Effects tab.
3. Then check the Adjust for the best performance checkbox.
4. Restart your PC and launch Zoom. Check if you notice any improvements.
Increase Pagefile Size
Use this solution if own an SSD computer. The main idea is to manually adjust the Pagefile Size yourself, instead of letting Windows 10 decide on the best settings.
1. Go back to Performance options (you can also type SystemPropertiesAdvanced in the Windows Search bar).
2. Click on the Advanced tab.
3. Then go to Virtual memory, and click on the Change button.
4. Uncheck Automatically manage paging file size for all drive.
5. Tick Custom size. Set up the pagefile size you need. Set it to 16GB.
6. Save the changes. Launch Zoom again. Check if the app still crashes your computer.
Update, Reinstall or Roll Back Your Drivers
Many users managed to fix this issue by updating, reinstalling, or rolling back their camera and display drivers.
1. Launch the Device Manager and click locate your Camera and Display drivers.
2. Click on Cameras and select your camera driver.
3. Right-click on your driver and select Update driver. If that did not work, repeat the steps and select Uninstall device.
4. Then restart your computer. Your machine will automatically reinstall the newest driver version.
5. If the problem persists, right-click again on your driver and select Properties.
6. Then click on the Driver tab and select Roll Back Driver. Check if the problem is gone.
7. Now, if the issue persists, do the same for your display driver.
Override Power Requests From Zoom
Zoom may sometimes send Power Requests to Windows. As result, your computer display turns off randomly and other processes stop working. To check if this the case with your computer, launch Command Prompt as an admin and enter the powercfg -requests command.
If you find any Power Requests coming from Zoom, you can manually add a new request to override Zoom’s power requests. The request pattern to use is this: powercfg -requestsoverride CALLER_TYPE “NAME” REQUEST.
Depending on the requests you find, your commands should look something like this:
• powercfg -requestsoverride PROCESS “Zoom.exe” DISPLAY
• powercfg -requestsoverride PROCESS “Zoom.exe” SYSTEM
Let Zoom Run on Your Most Powerful GPU
If your computer is equipped with an NVIDIA GPU or other powerful external GPU, let Zoom run on it. In other words, specify your preferred GPU for Zoom. Use this solution if your machine is equipped with multiple graphics processors.
1. Navigate to Settings → System → Display.
2. Then click Graphics settings (under Multiple Displays).
3. Select Classic app from the drop-down menu.
4. Hit the Browse button to locate the Zoom.exe file in order to specify the app.
5. Then click on Options and select the graphics preference you want to use for Zoom.
6. Let Zoom run on high performance and use your computer’s most capable GPU.
7. Apply the changes. Launch Zoom again and check if the computer crashing problem is gone.
Disable Google Backup and Sync
Many users who experienced Zoom crashes fixed the issue by turning off Google Backup and Sync. The app automatically backs up all your content to the cloud. Quit Google Backup and Sync and check if Zoom is still crashing.
If you use a different program to back up and sync your data, disable it and check if the issue is gone.
When I try to join as zoon it says please wait for the host to start this meeting and I've been waiting here for like six or five hours now and it still won't work and when I try to exit out zoon it's not letting me
try this: support.zoom.us/hc/en-us/articles/201362463-Wireless-WiFi-Connection-Issues#:~:text=If%20you%20are%20experiencing%20any,WiFi%20connection%2C%20try%20the%20following%3A&text=Use%20a%20WiFi%20extender%20such,strength%20of%20your%20WiFi%20signal
Same
when I try to join a meeting, my laptop suddenly hangs and suddenly laptop says"we are having some issues. We will restart your pc. there is some error code". pls help me
Can’t log in to Zoom:
The symptoms of an unstable connection in the context of using Zoom include one or more of the following:
• latency
• frozen screen
• poor quality audio and video
• meeting getting disconnected
If you're having at least one of these symptoms, you're experiencing a streamergency.
Is Zoom fully functional? Check out their service status page to confirm.
status.zoom.us/
If you’re connecting to Zoom from work on an enterprise Internet connection, most probably the tech support team is already scrambling to fix it. It doesn’t hurt to give them a nudge anyway.
When you have issues like Zoom not connecting while at home or on the go, then you’ll have to refer to your Internet infrastructure and your ISP. Here are the most popular causes:
• You’re too far away from the Wi-Fi router
• You have poor / slow cellular coverage
• Your network hardware needs an update or a restart
• There are temporary ISP infrastructure issues
• There are peering issues with Zoom servers
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Check requirements here:
support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms
Check your internet speed here:
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Hello
My zoom just say "zoom quit unexpectedly" when i click Join can help me to fix this?
Thankyou
Try the following:
1) One of the main causes of Zoom crashing is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service.
Like other video conferencing software, Zoom uses significant bandwidth, especially for video calls. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And vice versa.
The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your cellular connection fluctuates. It can take a few moments for the data to catch up.
This results of Zoom crashing: calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly.
2) Update your drivers and BIOS/UEFI firmware from PC or motherboard maker's Support Downloads web page, using the full model number, Serial Number or Dell Service Tag on sticker. Compare the latest drivers available for download with the ones presently installed in Device Manager reached by right clicking the Start button. Make sure you have the latest BIOS or UEFI firmware, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
Updating drivers from the Device Manager or Windows Update is rarely enough. The most basic thing we need to learn to maintain a PC is keep the latest manufacturer's drivers installed from their Support Downloads web page.
3) Go over this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: answers.microsoft.com/en-us/windows/wiki...
Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then if necessary continue with the other steps to go over your install most thoroughly.
4) Stress test the hardware:
www.wepc.com/how-to/stress-test-cpu-ram/
www.tenforums.com/tutorials/16474-prime...
5) If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. windows.microsoft.com/en-us/windows-10/m...
6) If nothing else helps contact Zoom Support as they are not a Microsoft Product, which is Teams, and need to be responsible for their app's failures on Windows.
I hope this helps. Feel free to ask back any questions and keep me posted. If you'll wait to rate whether my post resolved your problem, I will keep working with you until it's resolved.
@@jimcostafilms okay Thankyou very much i'll try
@@dianafiandi8683 Good luck. Let me know if it works for you.
@@jimcostafilms thank you my problem has been resolved, it turns out that the problem occurs with my internet connection. Thank you again for giving a detailed explanation
@@dianafiandi8683 I'm glad I could help.
Sorry but mine's the chat is white and i can see only the word and time
I think I copy and paste the emoji too much what should I do??
The Chat support page for Zoom is here:
support.zoom.us/hc/en-us/sections/200258579-Chats
It’s always best to start there to try to fix issues.
Prerequisites for using chat during Zoom meetings
• Zoom desktop client
• Windows: 5.0 or higher
• macOS: 5.0 or higher
• Linux: 5.0 or higher
• Zoom mobile app
• Android: 5.0 or higher
• iOS: 5.0 or higher
• Web client
• In-meeting chat enabled
• Emoji support
• Zoom desktop client
• Windows: 5.7.3 or higher
• macOS: 5.7.3 or higher
How to chat in Zoom meetings on desktop
Chat with everyone
1 While in a meeting, click Chat in the meeting controls.
2 In the To: drop-down menu, select Everyone.
3 Enter your message in the chat window.
4 Press Enter to send your message.
Send a private message
If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants.
1 While in a meeting, click Chat in the meeting controls.
2 In the To: drop-down menu, select the participant you want to chat with directly.
3 Enter your message in the chat window.
4 Press Enter to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message.
Chat while screen sharing
While screen sharing in a meeting, click Chat in the meeting controls toolbar. A floating chat window will appear, which is not visible to other meeting participants.
If you receive new chat messages while screen sharing, a red icon will appear next to Chat indicating the amount of unread messages. Click Chat to open the chat window.
Use emojis in meeting chat
1 When entering your message in the chat window, click  Emoji to open the emoji panel.
2 Search for a specific emoji or scroll through the list. Note: You can also easily add emojis to the message by typing : and at least two characters to find matching emojis to be included. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. This requires version 5.8.0 for macOS and Windows.
Send a file in a message
If file transfer is enabled by the host, you can send files in chat, as well as send a file from a third-party file sharing service.
When entering your message in the chat window, click  File to choose the file source and send the file.
Manage chat settings
If you're the meeting host, you can change the in-meeting chat settings.
1 While in a meeting, click Chat in the meeting controls.
2 Click the ellipses icon  to display in-meeting chat settings.
3 You can access the following options:
• Save chat: Save all chat messages in a TXT file. Saved to the same location as local recording files.
• Participant can chat with: Control who participants can chat with.
• No one: Disables in-meeting chat.
• Host and co-hosts: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host.
• Everyone: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.
• Everyone and anyone directly: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host.
How to chat in Zoom meetings on mobile
Chat with everyone
1 While in a meeting, tap More  and then tap Chat .
2 In the Send to: drop-down menu, select Everyone.
3 Enter your message in the chat window.
4 Tap Arrow vto send your message.
Send a private message
If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants.
1 While in a meeting, tap More  and then tap Chat .
2 In the Send to: drop-down menu, tap the name of the participant you want to chat with directly.
3 Enter your message in the chat window.
4 Tap to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message.
Incoming chats are displayed at the bottom of your screen. Tap More  and then tap Chat  to view them.
Manage chat settings
If you're the meeting host, you can change the in-meeting chat settings.
1 While in a meeting, tap More  and then tap Security .
2 Under Allow Participants to:, tap Chat with.
3 Choose from the following options:
• No one: Disables in-meeting chat.
• Host Only: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host.
• Everyone Publicly: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.
• Everyone: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host.
How to chat in Zoom meetings on the web client
Chat with everyone
1 While in a meeting, click Chat in the meeting controls.
2 In the To: drop-down menu, select Everyone in Meeting.
3 Enter your message in the chat window.
4 Press Enter to send your message.
Send a private message
If the host has enabled private chat, participants can communicate with each other privately in the meeting. Hosts can't see private chats between participants.
1 While in a meeting, click Chat in the meeting controls.
2 In the To: drop-down menu, select the participant you want to chat with directly.
3 Enter your message in the chat window.
4 Press Enter to send your private message. Your message will appear in the chat window indicated by a (Direct Message) notification above the message.
Manage chat settings
If you're the meeting host, you can change the in-meeting chat settings.
1 While in a meeting, click Chat in the meeting controls.
2 Click the ellipses icon  to display in-meeting chat settings.
3 You can access the following options:
• Participant can chat with: Control who participants can chat with.
• No one: Disables in-meeting chat.
• Host and co-hosts: Only the host and co-host can send messages to everyone. Participants can still send private messages to the host.
• Everyone: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.
• Everyone and anyone directly: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant, and are not visible to the host.
When I am attended the class it cut after every 1 min and then it could be join by themselves without I join how can I fix that's problem please give me a solution I twice time reinstall that but not work still
5 Steps to Fix Zoom Not Connecting Issues
First - test your online speed. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.
Check requirements here:
support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms
Check your internet speed here:
www.speedtest.net/
Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom not connecting errors:
1. Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.
2. Move around till you get better cellular coverage, if no other connections are available.
3. Restart your modem, router and device you’re running Zoom on - computer, smartphone. You may also update your router’s firmware, if that’s available.
4. Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.
5. If you have 2 or more Internet connections available around - use them at once. Most likely, you have cellular data available on your smartphone, so you can combine that with your home Internet. You’ll need a channel bonding app for that.
Zoom Logging You Out:
Always check the status of Zoom first to see if there’s any issues:
status.zoom.us/
Zoom may kick you out of a meeting if your software is not up-to-date. To check for updates on either a Windows or Mac computer, open the desktop app:
1. Click your initials or pic in the upper right corner
2. Click Check for Updates
3. Follow the prompts, if necessary, to update your app
The most known issues regarding Zoom are:
• a software conflict between the Zoom app and your device
• connection issues on your part - low bandwidth, high loss, throttling, etc.
Why Zoom Meeting Keeps Disconnecting
One of the main causes of Zoom disconnects on devices is actually your connection to the Internet. When you have a slow, or unreliable connection, Zoom Meetings may not be able to work properly. Sometimes, you may not even realize that you have a Zoom connectivity problem until you try and use the service.
Zoom uses significant bandwidth, especially for video calls, as other video conferencing software. Your device is sending a complex set of data packets to the device of the person you are trying to talk to. And their device is sending packet of data to you.
The flow of these packets gets interrupted if your Wi-Fi connection has a momentary blip or your connection fluctuates. It can take a few moments for the data to catch up.
This results in Zoom Meeting disconnecting: Calls where the audio cuts in and out, where the video lags, and where the audio and video don’t sync properly.
Additional Causes:
You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. Using Zoom on the same device on 2 different tabs/browsers won’t stop this from happening.
If you really want to use multiple devices at the same time, use Settings, Grant Access to a second email address. Assign additional privileges as desired. It's not quite the same as using the master account but it's close.
I’ve tried to have zoom sleepovers with my friends, but through the night I randomly leave. Is there any way to fix this?
This is known to happen when the same user/account logs into a meeting on 2 different devices (say a laptop and a phone.
Staying logged in overnight is a setting the admin of the meeting can set.
If you are using a Pro account type and you are receiving a notification that your meeting will end in x amount of minutes(timing out) you may not be logged in with the email that is associated with your Pro account.
Please open up your zoom client and log out and then log in with your email that is associated with your Pro account.
If you are logging in with the correct address, you will need to contact your administrator to be assigned a paid license.
Note: If you are a Licensed user and join a meeting and the meeting is hosted by a Basic user. The meeting will have a 40-minute restriction.
If it’s an iOS device you’re using it might be the accessibility options causing the issue.
iOS 13 makes it easy for everyone to set up a new device with accessibility options that you can turn on right from the start.
When you turn on a new iPhone, iPad, or iPod touch with iOS 13, the first step in the setup process is choosing your language and your country or region. If you're blind or have low vision, you can turn on VoiceOver or Zoom to help you with this:
• To enable VoiceOver during setup, press the Side button (iPhone X and later, iPad Pro models from 2018) or the Home button (earlier models) three times, then wait for the announcement that VoiceOver is on.
• To enable Zoom, tap the screen two times with three fingers.
After you choose your language and country or region, you can turn on more accessibility features to help you set up your device:
1. Tap the accessibility button  on the Quick Start screen.
2. Tap an accessibility option to read a description of the feature and to turn the feature on. Tap Back to return to the list of options.
3. Tap Done to return to the setup process.

Accessibility options available during setup
These options are available to help you navigate the setup process.
Vision
• VoiceOver speaks items on the screen.
• Zoom magnifies the entire screen.
• Display & Text Size gives you control over text size, transparency, contrast, and more.
• Motion helps you reduce the motion of the user interface and turn off auto-play for message effects and video previews.
• Spoken Content shows a Speak button when you select text. You can also have your device speak the content of the screen.
Physical and motor
• Touch gives you access to AssistiveTouch and other touch accommodations.
• Switch Control highlights items on the screen that you can activate through an adaptive accessory.
• Keyboard lets you customize the typing experience when you use an external keyboard.
After your device is set up and activated, open the Settings app and tap Accessibility to see all the ways you can customize your iPhone for your individual needs.
Wait. That’s actually so cute 🥺 I hope you and your friends are well
@@BringBackCyParkVendingMachines Thanks for tuning in!
@@BringBackCyParkVendingMachines we got it working! we’re really happy it finally worked!
On my laptop, whenever there is others screen share is there it works. But when others turn video on. I am not able to see them. I can see my video
Check here: airmore.com/fix-zoom-share-screen-not-working.html
@@jimcostafilms Screen share is working along with speaker view video. But if there is no screen share and only large video. It does not work. Also the gallery view does not work.
@@mayureshdharwadkar853 See if this helps: support.zoom.us/hc/en-us/articles/201362323-Changing-the-video-layout-Active-Speaker-View-and-Gallery-View-
@@mayureshdharwadkar853 Or this: onlinezoomappdownload.com/how-to-show-participants-in-the-gallery-view-in-zoom-meeting/
Hello I use zoom on I pad. So whenever I try to join a meeting it will bring me to a sign in page, I sign in and it brings me to an error page help plz
See if this helps:
support.zoom.us/hc/en-us/articles/201362993-Getting-started-with-iOS
geeksmodo.com/how-to-use-zoom-app-on-iphone-and-ipad-guide/
everytime my zoom makes a new window for example (meeting or settings) it says that its not responding. how can i fix this? i already tried the troubleshooting from zoom
See if this works: www.freetech4teachers.com/2020/03/a-solution-to-zoom-not-responding-on.html