"that secret cord" LOL!! I hope your hands could fit in there to plug it back in! thought I was going to have to dismantle it a little bit. youre welcome!!
THANK YOU!!!! I seriously was dreading having to call service support. I unplugged everything you said and then plugged it all in again - and voila! It worked!! I had tried doing each one a time before, but it only worked after I unplugged all three for about 20 seconds. You're awesome. THANK YOU!!
They really should list this as a troubleshooting option on their website! Our peloton plus wouldn't turn on when we moved it to a new room. This cable had slightly unplugged. Thanks for the help! You let me still get my workout in today :)
Lady I’ve been with all my bike for three weeks I called in and they cannot come to replace the frame you fixed it thank you so much I appreciate your time and your video
Oh my gosh, thank you so much! I have searched through the support on Peleton's page, and they did not say anything about looking for this plug! This was a lifesaver!
Just had my bike delivered. Did one ride and decided to change position. Unplugged, moved, tried to turn back on and nothing. You saved me a lot of frustration. Plugged that little guy back in and good to go! Thank you sooooooo much!!!
Thank you Sarah, you are better than Peloton support. I have had my Bike+ for 5 days when it went dead. Peloton could not trouble shoot it but your TH-cam saved me. I am back riding!
So HAPPY TO HELP!!! I was wigging out, searching everywhere trying to find an answer, but they are so new! I'm glad it worked for you too!! Such a simple fix.
I KNEW it had to be something simple, it was a brand new bike!! I wasn't about to have to wait for someone to come and replace something! I am so happy to help out! Happy riding, and Happy Holidays!!
I echo what everyone else has said! I went to bed so anxious then followed everything in your video and problem solved. You saved me from freaking out (more). Peloton should post your video on their website 😂
Your video was a game changer -- thank you!! SAME exact issue with my new Peloton Bike Plus... I even had a new touchscreen sent to me after Peloton Techs couldn't help with the troubleshooting! NOWHERE is there ANY mention of this other cord that clearly is coming loose on these bikes... PELOTON needs to get it together and put this information out there -- and have their delivery team be sure to check this connection during set-up!! A lot of hassle for a very simple fix -- thank you Sarah!!
Absolutely!!! Looking back at this now, I should definitely brush my hair, throw on a touch of makeup and re-do this video. 🤣😂 It was a pretty rough hour and a half for me. 😂
You’re the best!!! My bike got moved and the screen wasn’t coming on. I unplug all that I could see but didn’t know about that connection. It got loose from being moved. You saved me hours of frustration and time trying to figure out what is wrong!!!
I was honestly shocked when I couldn't find ANY answers, and then when I saw what the problem was I knew I had to share it for the next person! Happy to help!! Happy Holidays!
Omg! First Peloton Plus last week had a wire that wouldn't stay in place. The replacement bike came today. The monitor wouldn't work when they set the new bike up. After twenty minutes they gave up and told me to call Peleton. I Googled it and found you. I followed your video and immediately found the problem. Beneath the brake inside the frame. Thank you.
LOL! Imagine my frustration when I went searching for the answer and there WASN'T ANYTHING on here. That's the reason I had to video it. My husband was like "wait.....YOU made a video about it???" I told him, "It has to help SOMEBODY!" my go-to problem solver is TH-cam! Just replaced a thermostat in my pretty much new Samsung dryer, it was wayyyy easier and way cheaper than waiting on a repair man.
You're Awesome we had the same issue and i tried the screens and the back of the screen. But will try tonight the plug you mention under the hand brake. Great Info and thanks for sharing!
I recently moved my bike plus and it completely stopped working ( neither the bike nor monitor turns on ) checked all connections including the one in this video and followed troubleshooting videos on peloton site … nothing seems to be working. anyone has any suggestions for what I should do next ? Thanks
You SAVED my Saturday afternoon. Moved the bike from one room to another and nearly spent 30 mins on unplugging/plugging until I found your video. I owe you a beer.
Omg! THANK YOU! I just moved to a new house and had to move the Peloton. I got it all set up in the new house and it wouldn’t turn on. I thought my life was ending, I can’t live without it. We didn’t even touch that wire when we moved it. Thank you!
I think that one is plugged in there WAY too loosely!! (probably because they couldn't fit their hands up in there either) Glad my video was helpful, I should have at least washed my hair, looking like a hot mess on the you tube. LOL
I understand your frustration completely!!! I was googling all over the place, I knew there had to be someome that had the same issue I did, when Indidkt find any solutions on-line, and then figured it out myself, I decided NOBODY deserved the kind of panic I had just gone through! had to share!
This is so helpful - thanks! I found a way to make plugging it back in a little easier. Use one hand to slide under the bar to get near the area to plug the cord. Once you are close to the area, use the other hand (right hand in my case) to help guide and block the surrounding area so that the plug will secure and not slide to the wrong spot. hope it makes sense. good luck!
Happy to! My husband made fun of me for making a video about it, and I show him everytime it gets a comment! So thanks for helping me rub it in!! But of course, sorry for your frustration.
You are a lifesaver. Wow, seriously thank you. I’ve only had my Bike+ for 2 weeks and only about 6 rides… was furious at them over the phone. Was about to have a new screen shipped and then saw your video and decided to give it a go. Yupppp. Still concerning how this could loosen so easily and quickly, but happy to have solved it
I recently moved and tried to set my Bike+ back up and was upset when it wouldn't power on, it was moved carefully and the monitor was taken off and moved separately. I don't think I would have found this loose cord unless I saw your video. Thanks, you are a life saver!
Oh my gosh!!!! This was the only video that worked for me! I just moved houses and I thought I completely messed the spike up because the screen wouldn’t power on I thought I found all the plugs but sure enough the one right above the wheel was the one I was missing! You are a lifesaver thank you
Yeah, sorry, lol, I'm not a cinematographer, just a surf shop owner, Peloton newbie, dog Mom, mediocre wife, and a natural "over-sharer". So when I figured if out, I had to share it with as many folks as I could, as fast as I could. 🤷🏼♀️
Boo I did check this and I can see the brake pad moving up and down when it powers on but still the screen doesn’t power on. Plugging power directly into the screen works fine but when it powers on it gives an error code. Makes me think the problem is between the screen and the brake system.
well, F word. yeah, the error code is probably because it knows the power isn't going through the bike. I stopped when I found my solution, but I imagine there are more little plugs somewhere, get a flashlight and borrow a kid with small hands to feel around in there. Sending you all the good vibes, I know how frustrating that is.
Me either!! I was so determined to figure out what the heck was going on! Hopefully your hands are smaller than mine, and you had an easier time getting it plugged back in easily! =) Happy Holidays!
LOL!! I tell ya what, I wasn't sleeping until I figured out what happened!! there was NO logical explanation for it throwing an error at me less than a week into it!!
![[UNCUT] “บอสณวัฒน์” ลากไส้!! ใครหนุนหลัง "แม่ตั๊ก ป๋าเบียร์" I คนดังนั่งเคลียร์ I 30 ก.ย. 67](http://i.ytimg.com/vi/QlD7mU2KKRk/mqdefault.jpg)
My screen went out while I was riding. This was very helpful. Thank you.
you're welcome!
That was the same issue I was having. That secret cord came lose after I moved my bike to a different room.
You saved me from going crazy. Thank You
"that secret cord" LOL!! I hope your hands could fit in there to plug it back in! thought I was going to have to dismantle it a little bit. youre welcome!!
I moved and haven't used my bike in a few months. I went to use it today and my screen wouldn't come on. You saved the day!
So happy to help!!
THANK YOU!!!! I seriously was dreading having to call service support. I unplugged everything you said and then plugged it all in again - and voila! It worked!! I had tried doing each one a time before, but it only worked after I unplugged all three for about 20 seconds. You're awesome. THANK YOU!!
happy to have helped!!
They really should list this as a troubleshooting option on their website! Our peloton plus wouldn't turn on when we moved it to a new room. This cable had slightly unplugged.
Thanks for the help! You let me still get my workout in today :)
you're very welcome!! Stoked your issue was a simple fix! Happy Riding!!
YOU JUST SAVED MY LIFE and lots of tears. Thank you so much for sharing this video!❤️
Absolutely happy to help! I know how frustrating it was!! Happy Holidays!
Lady I’ve been with all my bike for three weeks I called in and they cannot come to replace the frame you fixed it thank you so much I appreciate your time and your video
Happy to help!! Man, 3 weeks?!? How frustrating! Glad you're back in service!
Oh my gosh, thank you so much! I have searched through the support on Peleton's page, and they did not say anything about looking for this plug! This was a lifesaver!
So happy to help! Get your ride on!!!!
I was going crazy, thought I broke my bike on the first month.
Thank You!!!
crazy frustrating wasn't it?!?! Happy to help!!
Just had my bike delivered. Did one ride and decided to change position. Unplugged, moved, tried to turn back on and nothing. You saved me a lot of frustration. Plugged that little guy back in and good to go! Thank you sooooooo much!!!
you are very welcome!!! The panic on my end was SO REAL, especially with the deliveries taking so long back in October when I got mine!
You saved the day. It worked for us to. Loose wire plug same place on our bike.
Thank you
Thank you Sarah, you are better than Peloton support. I have had my Bike+ for 5 days when it went dead. Peloton could not trouble shoot it but your TH-cam saved me. I am back riding!
So HAPPY TO HELP!!! I was wigging out, searching everywhere trying to find an answer, but they are so new! I'm glad it worked for you too!! Such a simple fix.
Thanks. Excellent find and video. Saved me tons of time researching. That was some great troubleshooting you did and helped me out quickly.
Glad it helped!!
You just saved us from having to get a whole new bike. THANK YOU SO MUCH!
I KNEW it had to be something simple, it was a brand new bike!! I wasn't about to have to wait for someone to come and replace something! I am so happy to help out! Happy riding, and Happy Holidays!!
I echo what everyone else has said! I went to bed so anxious then followed everything in your video and problem solved. You saved me from freaking out (more). Peloton should post your video on their website 😂
Thank you thank you thank you! I watched a bunch of videos! You were the only one who figured it out! Thank you for posting this!
Thank you so much! TH-cam should put your video to the top.
Lol, glad you found it! I'm happy to help! Happy New Year!
Omg thank you so much. I was just about to give up. I found you and it’s on. You rock!!!!
Girl you saved my ass 🎉🎉🎉🎉the best! I was going crazy has no idea that wire was there
This was so helpful! Thank you so much! You just saved me so much time, and a headache!
OMG!! It just happened to me today and I’ve only had this bike for 8 days! I hope this works
Thank you SO MUCH!!! That is what happened after I moved the bike to a new room.
They seriously must not have plugged those in very well at ALL. That's crazy it's happened to so many people.
Wow you saved me about 57mins 🙏🏽
Thats damn near an hour!! 😁
Your video was a game changer -- thank you!! SAME exact issue with my new Peloton Bike Plus... I even had a new touchscreen sent to me after Peloton Techs couldn't help with the troubleshooting! NOWHERE is there ANY mention of this other cord that clearly is coming loose on these bikes... PELOTON needs to get it together and put this information out there -- and have their delivery team be sure to check this connection during set-up!! A lot of hassle for a very simple fix -- thank you Sarah!!
Absolutely!!! Looking back at this now, I should definitely brush my hair, throw on a touch of makeup and re-do this video. 🤣😂 It was a pretty rough hour and a half for me. 😂
Thank you very much. I was about to get rid of mine 🙏🏾
Thank you very much just fixed my bike
Perfect! Thanks for doing this video
This worked!!! Thank you so much!!!
Saved my mind! Thank you so much!!!
You’re the best!!! My bike got moved and the screen wasn’t coming on. I unplug all that I could see but didn’t know about that connection. It got loose from being moved. You saved me hours of frustration and time trying to figure out what is wrong!!!
I was honestly shocked when I couldn't find ANY answers, and then when I saw what the problem was I knew I had to share it for the next person! Happy to help!! Happy Holidays!
Thank you, Sarah. Stopped working after day one and couldn’t find any solution except this one that actually worked. Thank you.
happy to be helpful!!
You...are...a...LIFESAVER!!! I'm on day 1, and I thought I broke it already 😭😭😂. Thank you!!
You are very welcome - Don't stop get it get it!!!! I have had ZERO issues with my bike+ since this one!
Thank the gods for you! I wiggled and jiggled and pushed in every wire, and voila, it worked! Thank you x1mil. Do
LOL!! Jiggling and Wiggling for the WIN!!
Omg! First Peloton Plus last week had a wire that wouldn't stay in place. The replacement bike came today. The monitor wouldn't work when they set the new bike up. After twenty minutes they gave up and told me to call Peleton. I Googled it and found you. I followed your video and immediately found the problem. Beneath the brake inside the frame. Thank you.
You're very welcome!! Sorry you had to go through all the drama before it!
My wife's peloton wouldn't turn on until I told her let me look on TH-cam everything is there and booomm!!! Thank you 😂
LOL! Imagine my frustration when I went searching for the answer and there WASN'T ANYTHING on here. That's the reason I had to video it. My husband was like "wait.....YOU made a video about it???" I told him, "It has to help SOMEBODY!" my go-to problem solver is TH-cam! Just replaced a thermostat in my pretty much new Samsung dryer, it was wayyyy easier and way cheaper than waiting on a repair man.
Thank you!!!! I could not figure out why I couldn’t get the bike to turn on for the life of me! Found your video and bam! We are up and rolling!
YESSSSSSSSS!!! I love that i'm not the only person to turn to TH-cam for answers!
Yes thank you!!!
OMG!! You are a real blessing! Thanks so much!!! I followed your video and problem fixed!
yayyyyyy!!!! another "re-connection!!" perfect!!
Thank you so much!
You're Awesome we had the same issue and i tried the screens and the back of the screen. But will try tonight the plug you mention under the hand brake. Great Info and thanks for sharing!
did it work?!?!
@@sarahclick4280 Hello unfortunately no we had a tech come out a few days later to replace the screen
Ugh your right that was not easy !!!!🥵 but it works now thank you so much!
I had'ta hold my tongue just right to be able to fit my hand in there!!
Thankyou!!!!
Thank you!
Omg this video saved me 😭😭😭😭 thank you so much ♥️♥️
Happy to help!!
OMG nothing would work and I tried this and it is fixed
Yay!!! The panic was so real....happy to help!
Thank you! It was driving me mad:/
It was a workout trying to figure it out!
Omg thank you so much for this video. After talking to support and googling for like 2 hours this saved me! I was loosing it and getting so upset!
You're welcome! i hear ya, it was a frustrating process!!
You're a lifesaver. Thank you
You're welcome! I'm sorry you had to experience the panic!!
I had the same issue today thank you so much 😊
absolutely! I'm glad this video helped so many, I was wiggin when I couldn't find any info on it myself!
I recently moved my bike plus and it completely stopped working ( neither the bike nor monitor turns on ) checked all connections including the one in this video and followed troubleshooting videos on peloton site … nothing seems to be working. anyone has any suggestions for what I should do next ? Thanks
Thank you!!!saved me time
Happy to help!! Happy Holidays!
worked for me too thanks 🙏🏻
Yay!!
You SAVED my Saturday afternoon. Moved the bike from one room to another and nearly spent 30 mins on unplugging/plugging until I found your video. I owe you a beer.
Lol!! Cheers! Happy to help!
You legend. Thank you!
Ha! Happy to help!
Omg! THANK YOU! I just moved to a new house and had to move the Peloton. I got it all set up in the new house and it wouldn’t turn on. I thought my life was ending, I can’t live without it. We didn’t even touch that wire when we moved it. Thank you!
I think that one is plugged in there WAY too loosely!! (probably because they couldn't fit their hands up in there either) Glad my video was helpful, I should have at least washed my hair, looking like a hot mess on the you tube. LOL
Wowwww you saved me!!!!!
Happy to! My husband made fun of me for making a video about it, and I show him everytime it gets a comment! So thanks for helping me rub it in!!
Thank you first day with Peloton was gonna loose my mind, your a lifesaver!!!!!
I understand your frustration completely!!! I was googling all over the place, I knew there had to be someome that had the same issue I did, when Indidkt find any solutions on-line, and then figured it out myself, I decided NOBODY deserved the kind of panic I had just gone through! had to share!
2024...watch your video today...❤
Thank you so much for making this video, it saved me as well!
Absolutely!! I knew it had to help at least 1 person!! Hopefully y'alls hands were smaller than mine and fit up in there!
YOU ARE A LIFESAVER
Happy to help! Glad it worked for you too!
This is so helpful - thanks! I found a way to make plugging it back in a little easier. Use one hand to slide under the bar to get near the area to plug the cord. Once you are close to the area, use the other hand (right hand in my case) to help guide and block the surrounding area so that the plug will secure and not slide to the wrong spot. hope it makes sense. good luck!
Thank you👍🏿
Absolutely!!
Thank you!!!
You're very welcome.
Thank you!
You are very welcome!
Life saver lol
I hope everyone has smaller hands than I do! That part took me wayyy to long.
ILYSM OMG
🥰🥰🥰🥰
Thanks!
You're welcome!
Thanks for the video. Did customer service ever respond?
Yes! They wanted to set up an appt for a service appt, I told them I fugured it out!
And by "fugured".... I mean "figured".
@@sarahclick4280 lol...
Omgosh thaaaaank you!!!!
Happy to! My husband made fun of me for making a video about it, and I show him everytime it gets a comment! So thanks for helping me rub it in!! But of course, sorry for your frustration.
You are a lifesaver. Wow, seriously thank you. I’ve only had my Bike+ for 2 weeks and only about 6 rides… was furious at them over the phone. Was about to have a new screen shipped and then saw your video and decided to give it a go. Yupppp. Still concerning how this could loosen so easily and quickly, but happy to have solved it
Absolutely, happy to help!! Glad that was the problem!
I recently moved and tried to set my Bike+ back up and was upset when it wouldn't power on, it was moved carefully and the monitor was taken off and moved separately. I don't think I would have found this loose cord unless I saw your video. Thanks, you are a life saver!
You're very welcome!!
Oh my gosh!!!! This was the only video that worked for me! I just moved houses and I thought I completely messed the spike up because the screen wouldn’t power on I thought I found all the plugs but sure enough the one right above the wheel was the one I was missing! You are a lifesaver thank you
Yay!! Happy to help, they must not have plugged that one in very well at all, ........on everyone's bike.
Thank you! I had to move it and didn’t realize I dislodged the plug. You saved me so much time, money and effort👏🏼
i'm glad it helped, I know the frustration!
I am having a same issue. After purchasing bike+, 2 days later it won’t switch on.
Did you get yours figured out??
It worked thanks
A bit shaky video, but surely will help many people. I'm going to add your info and video to the next update of Tips and Troubleshooting guide
Yeah, sorry, lol, I'm not a cinematographer, just a surf shop owner, Peloton newbie, dog Mom, mediocre wife, and a natural "over-sharer". So when I figured if out, I had to share it with as many folks as I could, as fast as I could. 🤷🏼♀️
Thank you! On day one and it stopped working. This was the problem! Thanks!
You're very welcome!!
Boo I did check this and I can see the brake pad moving up and down when it powers on but still the screen doesn’t power on. Plugging power directly into the screen works fine but when it powers on it gives an error code. Makes me think the problem is between the screen and the brake system.
well, F word. yeah, the error code is probably because it knows the power isn't going through the bike. I stopped when I found my solution, but I imagine there are more little plugs somewhere, get a flashlight and borrow a kid with small hands to feel around in there. Sending you all the good vibes, I know how frustrating that is.
Girl you just saved my life!! I was about to panic
it was full blown panic mode for myself, LOL, happy to help!
Thank you!!! That was my problem! Had no idea there was a plug there!
Me either!! I was so determined to figure out what the heck was going on! Hopefully your hands are smaller than mine, and you had an easier time getting it plugged back in easily! =) Happy Holidays!
You are a rock star!!!! Thank you thank you thank you!!!
LOL!! I tell ya what, I wasn't sleeping until I figured out what happened!! there was NO logical explanation for it throwing an error at me less than a week into it!!
Thanks so much!! This helped! 😘😘😘😘
I'm so glad! Ride on!!!
Thank you! You saved me!
Glad I could help!
You are a hero!!!! Thank you so much!!!
you are very welcome!!
Thank you so much you saved me too
You are welcome! Happy I could help!!
I love you 😂
This worked 🎉
You are a lifesaver. Thank you!!!
Glad it helped! you are very welcome!