How and when to contact guests / Booking.com Partner/ New Booking आने पर हमें क्या क्या करना चाहिए?
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- เผยแพร่เมื่อ 4 ต.ค. 2024
- How and when to contact guests?
Maintaining good contact with guests before, during, and after their stay can not only help you plan more effectively, but provide them with a better stay. Here you can learn how to set the right expectations, share vital info, and provide consistently great experiences.
If you can’t get in touch with a guest, let our Customer Service Team know and we’ll help you resolve any issues.
Tips for contacting guests
It’s comforting for guests to know that partners are always available to answer questions or provide info. Here’s how to get the most out of contact with your guests
Reach out before their stay A welcoming message isn’t just a friendly gesture, it also reassures guests that they chose the right place to spend their time away from home. Try providing details like check-in hours, directions, and parking info.
Reply to messages quickly A swift reply goes a long way to creating a great experience. Save yourself time by setting up automatic replies to answer the most commonly asked questions. Your guests will receive an email, and you can also include message templates to provide any additional info.
Create message templates The majority of communication concerns the same topics - for example, parking costs, luggage storage, or how to reach the property. Respond to queries in a few seconds with message templates. To make things even easier, you can add placeholders for your guest’s name, check-in time, and property name.
Keep track of your Reply Score We display a Reply Score in the Reservation messages section of the Extranet Inbox. The sooner you reply to messages, the better your score will be. Partners with high scores tend to have lower cancellation rates and better reviews.
Contacting guests via the Extranet
Here’s how to reach out to guests on the Extranet:
Log in to the Extranet
Go to the Reservations tab
Click on the name or reservation number you want to contact and write a message under Conversation with guest
Click Send
If you receive a message or question from a guest, you can also contact them through your inbox:
Log in to the Extranet
Click Inbox
Click Reservation messages
Type your response to their message. You can also send pre-written message templates or attach images
Click Send
Contacting guests via Pulse
You can contact guests anytime using our Pulse app. Follow these steps to write a message to a guest from your mobile device:
Open the Pulse app
Tap Bookings
Tap the name of the guest you want to contact
Respond under the Messages tab
Type your message or select a pre-written template
Press Send
It’s also possible to share images or locations using the Pulse app:
Open the Pulse app
Tap Messages and select the guest you’d like to communicate with
Tap the plus icon (+)
Choose from the options to add an image or share a location
Press Send
Hello Friends,
aap sabhi ka hamare youtube channel par swagat hai. Dosto hamare is channel par Homestay/Hotel se judi tips & tricks, Review, Informations Sabkuch milega to aap channel ko subscribe jarur kare !!😊😊
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Very nice vedio. Thank you sir. No doubts now sir. I will ask doubt later 😊
Okay so I have been searching this on google and TH-cam but I’ll ask u
I have been trying to add prepayment method when guests books my homestay they need to pay in advance a certain amount but I don’t accept credit card
What should I do ?
And my second CONFUSING question is
My policy is if guest doesn’t show up they need to pay full amount
So how they gonna pay me ?
When I’m accepting payment on check in
(At the moment)
Pls help me 🙏🏻
1) sabse pahli baat aap ye jaan lijiye ki payment sirf aap hi guest se lenge, aour koi bhi dusara jese ki booking.com ya koi 3rd party payment nahi lega sirf aap hi lenge.
2) apko payment check-in ke time hi lena he.
3) agar booking.com se kuchh acchi property ko ye prepaid ka option ata bhi he to bhi booking.com sirf website me ye display kr sakti he ki prepayment needed but tub bhi bina kisi amount ke booking ho jayegi . Yaha par bhi apko hi guest se payment lena he.
4) aksar ye dekha gaya he ki agar aap guest se pahle se payment mangate ho to guest pese bhi nahi deta apki property me nahi aata aour apka room khali chala jata he. Isliye booking.com ke guest ko aap jitni jyada chhoot doge utba hi aane ki sambhawna he.
5) jyada jankari ke liye aap mujhe whatsapp kr sakte ho mera no apko issi channel ke naam se google map me mil jayega.
6) apka question accha laga iss topic me mai bahoot jaldi video le ke aunga.
good morning sir ,hamari guesthouse me total rooms booking ,to or jada booking ayegi to hume kese guest ko manakaranahe konsa option jana he plz thoda tips batana he
Sir kya full paymt advance hoti hai? Breakfast, lunch, dinner ki payment alag se lenge ya full payment mein include karenge?
Sir very good informative video. Mujhe Janna hai hum apni booking kaise badhaye OTA pe.
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Sir booking to aa gayi h lekin kese confirm karwaun or deal fix kaise karu
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bro im new i put the wrong price now i got bookings how can i change rates
sir agar hamare pas koi booking aati hai to use confirm karne ke liye hum ek fix amount guest se charge kar sakte hai?
Agar apka guest de de to. Jyadatar aisa hota he ki guest se agar hum apni safety ke liye pese mangne lagte he to guest booking hi cancel kr deta he. 😃😃
Do we ask for token advance,as we are blocking the rooms in all platforms,and customer by any chance do not turn up,then..
Generally dekha gaya he ki hum jub bhi guest se advance lete he wo booking cancel kr deta he. But its up to u ki agar aap advance le paye to zaroor lijiye.
Tnx sir
Jab koi booking aata hai to confirmation mail bhejna hota hai ya nhi??
Booking.com se booking ane par hame kuchh nahi krna lekin agar check in date par guest nahi aya to hame 24 to 48 hr ke andar no show ke liye apply krna hota he th-cam.com/users/shortsW1MvJxdcy7c?feature=share
Booking तो आ गई पर गेस्ट ने पैसा जमा कराया या नहीं उसकी डिटेल कहा से देखे
Booking.com se guest book krke aya he to apko guest se direct pese lene he. Pese kitne lena he tax kitna lena he ye mene video me bataya he jiska link me yaha neeche deta hu.
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Mujhe guest ka contact no nahi aata hai booking pr , guest ka contact no kaise aur kaha aayega, kuch allow krna pdega ya kuch aur.
Check in se 3 din pahle dekhiyega apko guest ka contact no dikhega agar booking.com se booking hui hogi to. Guest ka no. Aap iss tarah se dekh sakte he. th-cam.com/video/_tz5N84SuH8/w-d-xo.html
Sir apka mobile fight mod pe hai call kaise kru
Hi sir ...good morning..agar kal ka check in tha time 10 pm n check out 11 am to hotelier ko after check out kya select karna hota hai pulse aap par like kuch marked no show or waived no show kuch option ata hai ..pls suggest kijiye .. procedure exact kya hota hai ...n payment stay pe hi Leni hoti haina .. because no creadit card only cash accept... booking without payment confirm ho jati hai
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@@jaiswalhomestay thank you sir
Sir last minute booking me Kuch discount dena pasta hai
Ji ha... me video bana ke batata hu to aap samajh jayenge
Please guide me. My pulse app do not show guest contact number when they book, and even I have set in policies that guests must provide the address and contact numbers. It does not show even then. It was shown before I updated the latest version of the pulse app. Please help.
Guest ke check in ke 2 din pahle number show ho jayega
@@jaiswalhomestay sir i have the same issue, even when the check in date is today it wont show the number, it says unavailable
Aaap mujhe sham time par contact kijiye kal. Ye problem solve krwa denge.
@@jaiswalhomestay okay sir please provide me your email.
Sir please help me...my hotel is not available for book on booking.com..from today
Bilkul chinta mut kariye... aisa bahoot se logo ke sath ho raha he. Aap ko apki property ke extranet me jaa kr confirm property location me click krna he. Waha upload video me click krke exterior video interior video rooms ke video sab apko bana ke upload kr dena he. Kum size me hi video ban jana chahiye.
sir koi gust ager booking krta hai or bo booking cancel bhi nhi krta to hum kese us booking ko cancel kre taaki humare comission nhi kte
Isme mai apko 2 video share krna chahunga.
1st- man lijiye booking ho gayee par apko kese bhi krke pata chal gaya ki customer nahi ayega check-in ke time to ye video dekhiye.
th-cam.com/video/bxeWQLBWcxM/w-d-xo.html
2nd ye ki customer ne booking kr diya...par check in ke time customer nahi aya... subah se raat ho gayee par customer nahi aya... to uske liye ye video dekhiye taki apka commission naa kate.
th-cam.com/video/8JvPlJ3PrI8/w-d-xo.html
Check in check out ka option nahi mila
th-cam.com/video/esiLDhYazIg/w-d-xo.html
Sir contact ka option open nhi ho raha he
Check in se 3 din pahle
Thank you sir, 🙏🙏
agar hum booking.com ke customer ke lie Apni air bn ya make my trip wala calander Blok Ker denge aur booking.com se Bhi booking cancel ho gai to bada nuksaan ho jaaega. Asi situation me kya kare?
Madam...thank u for comments..
1) customer se baat krne se 80% hame samajh me aa jata he ki customer ayega ya nahi.
2) pulse app me messaging me "message templates", "automatic replies", "template scheduler" ye bana ke rakhiye isse bhi customer ko turant message mil jata he jis se ye pata chalega ki customer apki property me aane wala he ya nahi... ye kese banate he iska bhi video jaldi hi aa jayega.
3) ye risk to apko lena hi padega... haa aap last minute deal activate kr sakte he jisse ki apka left room jaldi sold out ho jayega...
Pramotions kese dalna he iska video bhi jaldi aa jayega.
Agr aap booking.com wale customer ke liye airbnb aour mmt wala block nahi krenge to bhi double nuksan hoga jese ki double booking aa sakti he. Proper way yahi hoga ki aap customer se contact kariye. Baat krne se clear ho jayega ki customer aa raha he ya nahi aa raha.
booking krta hai room ki or gust aata nhi booking cancel bhi nhi krta to kya kre
th-cam.com/video/8JvPlJ3PrI8/w-d-xo.html
Sir customer se kaise contact
Shaniwar / ravivar ko chhod ke baki din kabhi bhi dopar 12 se sham 4 ke beech me call kijiye customer care me. Apki baat ho jayegi. Unka no ka link iss video me he.
th-cam.com/video/iaDQHzKrXck/w-d-xo.html
Sir fake booking bhaot ati hai iska kese solutions nikale..
Guest se minimum amount advance le sako to le lo taki guest dusari jagah naa jaye. Jyada jankari ke liye ye video dekhiye. th-cam.com/video/TA2ORTWP3Fc/w-d-xo.html
Sir I forget my pulse password and username how can I recover it
Aap extranet me jayiye aour forget pw krke new pw bana lijiye
@@jaiswalhomestay sir can you suggest me a vedio how to do it
Bana ke share kr dunga...abhi to filhal nahi he... thank u for suggestions
@@jaiswalhomestay thank you
sir plz provide ur no so i can get some more idea about payment schedule after customer chekout
Payment online kiya ya Cash on Hotal hai kaise pata kare
Bharat (india) me booking.com customer se koi bhi pesa nahi leti he. Jo bhi payment leni he wo sirf hotlier hi lega bus...
Sir I just want to know ..the customer care number of booking.com
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Iss link me customer care no bhi diya hua he
Pals akaunt kya he
Booking.com me hotels ki inventory and aour bahoot see jankariyo ko manage krne ke liye ek mobile software he. Isse aap apni property ko mobile se hi manage kr sakte he.
Customer contact number is wrong
Wrong nahi he. Wo number kabhi lag jata he to kabhi nahi lagta. Aap monday to friday dopahar ke wakt try kijiye. Aour naa lage to kisi aour din dobara se try kijiye. Kabhi naa kabhi lag hi jayega. Par maximum time lag jata he.
Aapse contact kar sakti hu???
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th-cam.com/video/iyTr5qQRIrY/w-d-xo.html
Compression kaise kare
Kya comparison krna he? Jyada jankari ke liye customer care me contact kr lijiye.
Payment kaise lete
th-cam.com/video/yVYT5MJeyog/w-d-xo.html
sir Thank you अच्छी जानकारी के लिए मैने आपको पहले भी मैसेजे किया था । मैने भी दिल्ली में अपना heme stay शुरू किया उस के लिये ही आप से मदद चाहिये थी। क्या आप अपना ph no दे सकते हैं। please .
Aaap google map me issi channel ka naam dal dijiye apko no. Mil jayega... jub bhi call kare sham 4 ke bad hi kare.
@@jaiswalhomestay thank you so much sir
सर आप का मोबाइल नंबर मिलेगा
Apka question yahi poochh lijiye shayad apke question se dusare logo ka bhi bhala ho jaye...