Purchased these speaker stands and due to extremely poor packaging (heavy components loose in box) there were multiple scuff marks on the base when they were delivered. You should invest more in your packaging particularly when shipping these stands overseas. Further, the connecting nuts inside the tubes are poorly formed. On two occassions, as soon as I began to screw the tube, the nut fell out of the tube. Finally, I will make comment on the logo sticker found on the base plates. It looks cheap for the brand they represent. I have removed both.
Dear Sir, thank you for your feedback. We are sorry for the not positive experience of yours, if possible it would be very useful for us to receive by email more details about the issues. We need to investigate on what happened. We made a check and it seems we didn't receive any notice about your experience. We kindly remind that our products are covered by a 5-year warranty against all evident manufacturing defects. However, we appreciate the time and attention you dedicated us, we will do our best for improving our work. Best regards, Solidsteel
NS-7 Product Installation at 8:23
If i cannot use the spikes since i have hardwood floors, what would be best as feet?
What is the name of the material ?
Purchased these speaker stands and due to extremely poor packaging (heavy components loose in box) there were multiple scuff marks on the base when they were delivered. You should invest more in your packaging particularly when shipping these stands overseas. Further, the connecting nuts inside the tubes are poorly formed. On two occassions, as soon as I began to screw the tube, the nut fell out of the tube. Finally, I will make comment on the logo sticker found on the base plates. It looks cheap for the brand they represent. I have removed both.
Dear Sir, thank you for your feedback. We are sorry for the not positive experience of yours, if possible it would be very useful for us to receive by email more details about the issues. We need to investigate on what happened.
We made a check and it seems we didn't receive any notice about your experience.
We kindly remind that our products are covered by a 5-year warranty against all evident manufacturing defects.
However, we appreciate the time and attention you dedicated us, we will do our best for improving our work.
Best regards,
Solidsteel
@@solidsteel4319 Please provide an email address where I can forward you the details including photographs.