Go to sleep timer settings and make sure both timer and auto power off are both off. Then go to picture settings and set mode to vivid, backlit to 100, brightness to 65, contrast to 80, color to 65, tint to 0 and sharpness to 10. These settings will ensure that there's still sime sort of a signal during a transition. It's been a month and a half now and my unit still works ok. It's worth trying before you return your unit.
I have the same problem on the TV that I bought few weeks back. I thought it was an issue with the cable or power supply. I called VIZIO and they said it was a firmware problem and they didn't have a timeline of when it was going to be fixed. I am also going to return it. Thanks for a detailed video. Hopefully VIZIO gets its act together and gets this fixed to stay in business.
These TVs are so strange. I bought a Visio years ago and never had any problems, other than over heating if left on too long. Since I had such good fortune with my previous model, I went straight to Vizio to buy my "Smart" TV. Right out of the box I should have known something was wrong. It started shutting off the moment I tried to connect it with my Verizon hotspot. I somehow thought the two were syncing in some strange ritual, as the tablet screen would dim in perfect harmony with the Vizio powering down... Then I would turn the TV back on and it would be connected to the hotspot. Now, the TV refuses to work at all while the hotspot is turned on, it shuts off all function from the remote and the TV shuts off. Unbelieveable.
I have 3 Vizio and read this before calling and they quickly walked me through fixing this very quickly. Simply go through the menu system and reset it to factory default and do not select any wireless or network. Then go in and deactivate the auto off timer after 10 minute and wala...went away. It was happening to 2 of my 3 tvs and this fixed it on both units.
Hard to believe there has not been a class action lawsuit yet? There is law in California called Song-Beverly Consumer Warranty Act which says the a company "shall make available to service and repair facilities … functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured." Vizio headquarters are in CA so this Lemon Law applies to them. I have the same problem with it shutting off. It used to do it a lot more, but that was when I used the apps.
That law should be US wide and on everything Glad to hear CA has it although it seems they are always ahead of the rest of the states and I am from ND which they are really slow and 25 -35 yrs behind the rest of the states. Will have to check in on that law though, sounds like a very well needed law here in the US anymore.Can't buy anything and I do say anything that will last here anymore, lucky to get 1 yr. out of whatever.
I feel your pain… I bought a Vizio 32" Smart TV and it also turns off on its own. It's very frustrating. The TV is now with Best Buy Geek SQUAD getting repaired. I'm giving them the benefit of the doubt. Their customer service SUCKS, they can simply ignore everything you state, but the Geek Squad techs are a pleasure to talk to.
This is interesting because as a TV Repair tech, I have seen a few vizio models do the opposite on a bright scene. This usually happens because of the built in ambient light sensor used for auto brightness adjustment. The TV confuses itself from its own light that it produces. A power supply replacement will not fix this as the problem lies in the mainboard and the light sensor technology. You can try to disable your light sensing settings in the menu under custom settings for picture.
@seatboi This TV is just over a week old. I don't think the power supply capacitors have had time to fail. Not only that, the TV exhibited this behavior right out of the box. Doesn't matter now, I've returned the TV and replaced it with a Sharp TV - a better TV, normally much more expensive, but found it on sale. Score!
I have this issue as well. I have noticed that this issue only happens using the smart tv functions, when i use an apple tv or any other connected Device i have no issues with it turning off. Fairly certain it is a software issue.
I though I was doing something to cause the issue, and to my delight and concern that my 55" M550SV has the problem. Too bad because I was going out today to buy another Vizio, but because of this issue and the poor tech support response I decided to go buy a Sony instead. "G" Vizio it's time to fix the issue....I am asked alot about what tv to buy...my answer will be not Vizio and point them to this video as to why.
Did you do the updates. If so try doing a factory reset to see if this fix problem. These updates has some major flaws alot of people are having issues.
Same problem with my 55" vizio. Talked to vizio and they acted like they had not heard of the problem. And this is from two years ago. My 4th and last. They will be out of business in a couple of years with this way of treating their good customers.
I also found out certain HDMI cords will not work on the Vizio, but will work fine with other devices. Sometimes they will work on Vizio, but create this same issue.
I totally agree with. I love everything about my Vizio except this issue. It is totally unwatchable. My TV turns off several times during a day sometimes back to back. It is beyond annoying. I also will NEVER purchase another Vizio TV again.
9 Hemi Vizio 42-inch does the same thing it goes out when you're watching a movie you got to unplug the TV for 10 minutes turn it back on and reboots and it has apps in it
I have a Model M3D650SV that is turning off by itself. It does it about 3 times and then it will stay on. Is there some update that we can do to correct the problem? When I called VIZIO Tech support, they suggest that I Clear the Memory back to Factory Default. I DOUBT this will work but we will see.
@pyro1284 No, I gave up, took it back and bought a Sharp. It's worked perfectly from day one, and I have no complaints or regrets. I've heard a LOT of reports of other model Vizio's doing this same thing. I don't know that I would buy another Vizio as a result.
Just an opinion, i dont think it's the capacitors because it happens only during a transition (fade to black). If there's an issue with the capacitors in the power supply, this issue should be happening at any point. Then again, this is what I have experienced on my unit.
@trainer21685 Um, no. It's a now well-known problem with these TV's, and has been admitted as a firmware bug by Vizio. They claim a new firmware update will fix it, but I have yet to hear of anyone who actually had the firmware update done.
Never had that problem with mine. Leads me to believe that, while a maybe slightly counter-intuitive GUI, the problem is in the settings and ultimately an id-10-t operator error.
I have a Visio 60" Smart 3D TV. Mine does the same thing. It doesn't do it all the time but it does do it once every day or two. it is really frustrating. Does the problem get worse?? If so I might want to do something now.
We have the same tv as you and it seems to mostly shut off when using Netflix. Very rarely when just watching tv, we use a usb to watch movies and it doesn't shut off when doing that. Im pretty sure its mainly the apps. I wish they'd fix it!
Thanks for posting this video. I have a Vizio M550SV and it is acting the same way. The way I look at it, when the unit senses that there's no input it shuts itself down i.e., fade ti black or a quick transition to a commercial having a quick gap. It actually has a feature built in that does that but I really think it needs an update. I did some tweaking that might have solved this problem. I am still monitoring it but so far it has not been doing that for almost 2 weeks now. It might work for
I have a visio m550vse it started doing weird stuff like the picture would dissappear but audio would still work. I would power the tv off and back on and it would then work again but now when toy power it on the visio light lights up the tv starts to turn on but then powers off. Any ideas?
I have a 60inch Vizio smart tv E600i-B3 it keep cutting of by it self,and have turn it on again, on day it cut off and it never turn on again,until like three months I tried turning it on,and the TV turn on,and when I went to turn the TV again it wouldn't turn on.Help please Thanks.
I have the same problem I just hated its a 61 smart vizio TV it started turning off all of sudden then now the volume it goes down by itself so annoying I've tried a lot and nothing works
I just wanted to say thanks for posting the video ....lol...I have this same tv and I have never updated the firmware ...the only way to update the firmware is to have it connected with a wire to your router .....so I am told .....I have had it connected threw wifi and its never tried to update firmware ....and I don't have this shut off problem ....I wuz going to update firmware here I a few and I'm glad a ran across this video ......now I wont let it update its firmware.....so thanks ...I love my 55" pc monitor ....lmao....yes that's all I use it for ....
With my Vizio 65". After a few minutes of it being on the screen just goes black but it will still have sound.. I will turn it off and back on again and then you will have a good screen for about 5 minutes or less and then again screen goes black but you can still have sound
this just started happening to mine. the funny thing is, I've used my vizio for almost a year. it worked fine until I got WiFi, and connected a Blu-ray player. this seems like a deliberate bug. it's now useless. this whole time it worked fine for game consoles and DVDs. the problem came in with the internet. because I used my Blu-ray player for over a week before i got WiFi, the movies played fine,the TV never turned off,same with games, Wii, PlayStation,odroid, works grade-A. stay off the internet, it works. WHICH is stupid, like a bug. fix it vizio.
My tv was turning off, back on and many times defaultung to Smartcast vs regular tv mode Could not find any way to turn Smartcast off. I just learned your Google Home account may be involved here. When I opened the Google Home on my phone my Vizio TV automatically went to SMARTCAST. I think the auto on/off could be a signal fm Google to remind us of all the "good stuff we're missing. I just uninstalled Google Home app on my phone & tablet. Stay tuned. FYI. Before this I already tried: 1. Soft Power cycle, 2. Unplugging/holding power button/turn back on, 3. Reset to Quick Start vs Eco, 4. Settings>Reset & Admin> to turn off Smart feature [not there so I turned off Viewing Data], 5. Turned USB power off 6. CEC disabled. 7. Turned Timer off.
I had this problem in the beginning. What fixed my problem was to have the TV plugged into it's own plug, and not sharing a strip plug with too many other things plugged into it.
I did. I reset the TV back to the factory settings removing the latest firmware, and it correctd itself. I started receiving this problem about a week after the 1 year waranty. I just decided to turn the wifi off on the TV since I have a roku player.
I would like to let everybody know that this problem also happens on the larger size E7011-E7. Definitely a software issue. as a countermeasure you may lower the resolution of your devices from 1080P to 720P.
I have the Vizio M501d-A2R and I thought that at first it was a power surge problem just like this guy says... Im starting to see this shut off happen more and more frequently. But I have only experienced this on the netflix app though, anyone else? This is disappointing to find out Vizio denies the problem may stem from software. Lets hope I have better luck tomorrow when I speak with customer service.
I had one years ago that was doing the same thing and I just had to replace the fuses on the inside.. After I replaced a couple of fuses it never did it again
we have the 42 inch. We bought our first one several months ago and it had problems and so we took it back to cosco thinking it was a faulty tv. we got an identical vizio 42 in., and within a couple weeks in started having the same problem...
My 14 month old vizio E400i-B2 has just started doing the same thing. If i'ts a bad firmware or needed firmware update then that can only be fixed by them Vizio and is not due to TV being damaged or defected due to wear and tare or neglect. I told tech support that I don't have a service problem that my tv is not damaged. IT SHUTS ITSELF OFF and then just blinks. It happens when using wireless apps like Netflix, Pandora, YT ect.. Vizio needs to fix this for FREE or they need to take their TV back and I'll go get another brand. If we all return our Vizios smart TV they will (do something) and Fast. When you call them they never mention it's bad firmware. They told me it was a POWER issue which would cost around 200+ to repair. But I knew from coming online and reading how many customers had the Xact same complaint the tech agent was lying.
how to fix the problem: you need to go to picture settings put the picture mode to standard then scroll down to more and click on advanced picture then you need to turn off noise reduction, turn off adaptive luma, turn off smart dimming, and turn off ambient light sensor
Thank you, James. That worked and the picture still looks great (contrary to Tom's response. Now I don't have to pack up the TV and bring it back! YAY!!!!!
I have tried literally everything, power cycle, sound, factory reset, etc.. gotta call Vizio and make them get a tech out. I've heard nightmare stories even after they sent someone out. It happens with almost every model they sell.
+HIMADPEOPLES My 14 month old vizio E400i-B2 has just started doing the same thing. If i'ts a bad firmware or needed firmware update then that can only be fixed by them Vizio and is not due to TV being damaged or defected due to wear and tare or neglect. I told tech support that I don't have a service problem that my tv is not damaged. IT SHUTS ITSELF OFF and then just blinks. It happens when using wireless apps like Netflix, Pandora, YT ect.. Vizio needs to fix this for FREE or they need to take their TV back and I'll go get another brand. If we all return our Vizios smart TV they will (do something) and Fast. When you call them they never mention it's bad firmware. They told me it was a POWER issue which would cost around 200+ to repair.
I had Netflix bug would not load then it had software update and now shuts off when I choose Amazon. Its a shame. I bought from Costco and I will have to return too. I hate to take it down and drive it back.
if you disable the file sharing in your router or connect the TV to a guest network that isolates it from other devices, you won't have that problem anymore. However you cannot use DNLA
I really really wanted to buy a Vizio sinse they're one of the best TVs for the price, but after checking the reviews on amazon and all over the interenet there's just too many people having this same problem... So nope, not buyin it.
also they turn back on long after being turned off. plus several other problems. definitely firmware related as you say. my 42" started this 6 months after bought. and whycant a "smart TV' guide tell whats showing next like old TV did. or update netflix profiles etc.
I wish I didn't have the APPS which seem to "sap" all of the TV's resources. I appears to be a "memory" problem which exceeds the resources and causes the crash & reboot. Can we get rid of the "APPS" that sap memory?
I have this TV and it worked flawlessly for years but just recently developed the automatic turnoff problem. That suggests it is NOT A firmware problem in my case, but more likely being caused by the typical capacitor failures that are common in flat panel TVs. Anyone else have this issue?
My e3d420vx does the same. I agree with the Caps issue being the problem. There was also a note stating that when someone had it on an issolated power line it was better. I would say that the issue may be an inability to draw enough power to fire up the screen again after a bright / black / bright scene transition. The caps should be helping through that but just cant keep up with demand.
My Vizio worked fine for about two years. Yesterday it started doing the 'off and on' also. It would show the blue background with 'no signal' showing. I reprogrammed it with the remote and seems fine.....except it did it once today. Ugh.
I'm having this problem with my new, manufacture refurbished vizio, does anyone know if there are any updates to firmware that have fixed this? Or any thing else that i can do to fix this, or should i just send this back and buy a Samsung instead? If anyone can help me, it would be much appreciated.
Firmware should auto update but I am not sure mine shuts off even if the TV is not playing a movie usually within a few minutes of booting up. I have replaced both the main and power boards with new ones without luck replaced the IR sensor thinking maybe it was a bit faulty and causing the shut down. Still trying to figure it out here anyone else have any suggestions
I just got a vizio smart tv from Costco. I've been trying to watch the same half hour of a program for over an hour now. It keeps shutting off. This happens mostly on Netflix and TH-cam. This tv is worthless.
ok guys my vizio started acting same way turning off itself and then after months of turning off and on some many times; it will start having problems with the image(video) taking long hours to see the image and finally you will not see video at all, what use is a tv without video(total loss) not even for playing games or videos so I will probably not buy any more vizio brand be any size or smart tv.
I spent a lot of cash on it and it pisses me off that I'm getting a thin black line. I turn it on and it shows but when I turn off and I turn it back on it goes away
NOT a "firmware problem"...needs NEW CAPACITORS in either power supply pc board or ballast board, or BOTH...these modern TV's are LITERALLY BUILT TO FAIL once out of warranty! The capacitors are rated right at the top end of thier tolerance, so they run hot & fail....just needs caps replaced with bigger beefier ones & it'll last for a good long time!
@seatboi Vizio replaced both in mine today, and 2-3 hours after it did the same thing. I called them back, and now they are sending me a new one. I was told firmware before. The worst excuse i heard from them was that it was connected to the internet and the tv did this to protect itself from a virus. waiting on my new tv now. Hopefully I won't have the same problems.
I have the same TV and everytime it goes to commercial it turns off. Anytime there is a break between shows, or on demand, Xbox, anything. It shuts off. Such a great tv too. But this problem makes it a piece of garbage. Vizio had me do a hard reset a few months back and it corrected the problem for about 6 months and is now doing it again CONSTANTLY. it is not a power supply problem as it happens everytime at the same time when it cuts to commercial etc. just like in this video. So angry!
that's one of many reasons not to buy vizio tvs the new tvs are garbage. most of the tvs that are bought newer than 2005 seem only to last a short time before they crap out brand dont matter its the parts they put in them, i just had a very nice tv less than 3 years old crap out it was non repairable alot of tv techs wont touch them nether around here. they say its cheaper to buy new then repair a exiting tv set.
Go to sleep timer settings and make sure both timer and auto power off are both off. Then go to picture settings and set mode to vivid, backlit to 100, brightness to 65, contrast to 80, color to 65, tint to 0 and sharpness to 10. These settings will ensure that there's still sime sort of a signal during a transition. It's been a month and a half now and my unit still works ok. It's worth trying before you return your unit.
I have the same problem on the TV that I bought few weeks back. I thought it was an issue with the cable or power supply. I called VIZIO and they said it was a firmware problem and they didn't have a timeline of when it was going to be fixed. I am also going to return it. Thanks for a detailed video. Hopefully VIZIO gets its act together and gets this fixed to stay in business.
These TVs are so strange. I bought a Visio years ago and never had any problems, other than over heating if left on too long. Since I had such good fortune with my previous model, I went straight to Vizio to buy my "Smart" TV. Right out of the box I should have known something was wrong. It started shutting off the moment I tried to connect it with my Verizon hotspot. I somehow thought the two were syncing in some strange ritual, as the tablet screen would dim in perfect harmony with the Vizio powering down... Then I would turn the TV back on and it would be connected to the hotspot. Now, the TV refuses to work at all while the hotspot is turned on, it shuts off all function from the remote and the TV shuts off. Unbelieveable.
Thanks for the vid. I have the 65" and it's doing the same thing. Only 2 yrs old. Looks like I'm done with Vizio, also.
I have 3 Vizio and read this before calling and they quickly walked me through fixing this very quickly. Simply go through the menu system and reset it to factory default and do not select any wireless or network. Then go in and deactivate the auto off timer after 10 minute and wala...went away. It was happening to 2 of my 3 tvs and this fixed it on both units.
I just did this my tv still turning off
Are you a moron? Did you even watch the video? He demonstrated multiple times that it was not a 10 minute timer causing the power off.
Hard to believe there has not been a class action lawsuit yet? There is law in California called Song-Beverly Consumer Warranty Act which says the a company "shall make available to service and repair facilities … functional parts to effect the repair of a product for at least seven years after the date a product model or type was manufactured." Vizio headquarters are in CA so this Lemon Law applies to them. I have the same problem with it shutting off. It used to do it a lot more, but that was when I used the apps.
That law should be US wide and on everything Glad to hear CA has it although it seems they are always ahead of the rest of the states and I am from ND which they are really slow and 25 -35 yrs behind the rest of the states. Will have to check in on that law though, sounds like a very well needed law here in the US anymore.Can't buy anything and I do say anything that will last here anymore, lucky to get 1 yr. out of whatever.
Lol
I feel your pain… I bought a Vizio 32" Smart TV and it also turns off on its own. It's very frustrating. The TV is now with Best Buy Geek SQUAD getting repaired. I'm giving them the benefit of the doubt. Their customer service SUCKS, they can simply ignore everything you state, but the Geek Squad techs are a pleasure to talk to.
Luis Padilla did geek squad ever fix? and what was wrong with it if they did?
I bought a refurbished M550sv in Oct. 2011, never had an issue! Still my main Tv as I write this:)
Still working? Mine just started up after years
This is interesting because as a TV Repair tech, I have seen a few vizio models do the opposite on a bright scene. This usually happens because of the built in ambient light sensor used for auto brightness adjustment. The TV confuses itself from its own light that it produces. A power supply replacement will not fix this as the problem lies in the mainboard and the light sensor technology. You can try to disable your light sensing settings in the menu under custom settings for picture.
@seatboi This TV is just over a week old. I don't think the power supply capacitors have had time to fail. Not only that, the TV exhibited this behavior right out of the box.
Doesn't matter now, I've returned the TV and replaced it with a Sharp TV - a better TV, normally much more expensive, but found it on sale. Score!
I have this issue as well. I have noticed that this issue only happens using the smart tv functions, when i use an apple tv or any other connected Device i have no issues with it turning off. Fairly certain it is a software issue.
I though I was doing something to cause the issue, and to my delight and concern that my 55" M550SV has the problem.
Too bad because I was going out today to buy another Vizio, but because of this issue and the poor tech support response I decided to go buy a Sony instead. "G" Vizio it's time to fix the issue....I am asked alot about what tv to buy...my answer will be not Vizio and point them to this video as to why.
Did you do the updates. If so try doing a factory reset to see if this fix problem. These updates has some major flaws alot of people are having issues.
Same problem with my 55" vizio. Talked to vizio and they acted like they had not heard of the problem. And this is from two years ago. My 4th and last. They will be out of business in a couple of years with this way of treating their good customers.
I also found out certain HDMI cords will not work on the Vizio, but will work fine with other devices. Sometimes they will work on Vizio, but create this same issue.
I totally agree with. I love everything about my Vizio except this issue. It is totally unwatchable. My TV turns off several times during a day sometimes back to back. It is beyond annoying. I also will NEVER purchase another Vizio TV again.
9 Hemi Vizio 42-inch does the same thing it goes out when you're watching a movie you got to unplug the TV for 10 minutes turn it back on and reboots and it has apps in it
I have a Model M3D650SV that is turning off by itself. It does it about 3 times and then it will stay on. Is there some update that we can do to correct the problem? When I called VIZIO Tech support, they suggest that I Clear the Memory back to Factory Default. I DOUBT this will work but we will see.
@pyro1284 No, I gave up, took it back and bought a Sharp. It's worked perfectly from day one, and I have no complaints or regrets. I've heard a LOT of reports of other model Vizio's doing this same thing. I don't know that I would buy another Vizio as a result.
where is the OK button on the remote? I want to select option like Netflix or youtube and I don't find how
Just an opinion, i dont think it's the capacitors because it happens only during a transition (fade to black). If there's an issue with the capacitors in the power supply, this issue should be happening at any point. Then again, this is what I have experienced on my unit.
Same problem here with my 55" 3D Vizio E551D-A0 , now is happening more often than before.
Same with me
I had the same problem with my 43" Visio. But mine turns itself ON in the middle of the night too. They just replaced it.
Make sure it’s not on eco mode too in the settings. That can make that happen.
@trainer21685 Um, no. It's a now well-known problem with these TV's, and has been admitted as a firmware bug by Vizio. They claim a new firmware update will fix it, but I have yet to hear of anyone who actually had the firmware update done.
Never had that problem with mine. Leads me to believe that, while a maybe slightly counter-intuitive GUI, the problem is in the settings and ultimately an id-10-t operator error.
I have a Visio 60" Smart 3D TV. Mine does the same thing. It doesn't do it all the time but it does do it once every day or two. it is really frustrating. Does the problem get worse?? If so I might want to do something now.
We have the same tv as you and it seems to mostly shut off when using Netflix. Very rarely when just watching tv, we use a usb to watch movies and it doesn't shut off when doing that. Im pretty sure its mainly the apps. I wish they'd fix it!
Thanks for posting this video. I have a Vizio M550SV and it is acting the same way. The way I look at it, when the unit senses that there's no input it shuts itself down i.e., fade ti black or a quick transition to a commercial having a quick gap. It actually has a feature built in that does that but I really think it needs an update. I did some tweaking that might have solved this problem. I am still monitoring it but so far it has not been doing that for almost 2 weeks now. It might work for
I have a visio m550vse it started doing weird stuff like the picture would dissappear but audio would still work. I would power the tv off and back on and it would then work again but now when toy power it on the visio light lights up the tv starts to turn on but then powers off. Any ideas?
Im hearing that it is actually a problem with the audio settings.
same problem - I have returned TV to the store after 3 days, but I'm not sure what's comparable brand/mode to buy for the money (?)
I have the same problem. I never noticed it shutting off at the same point in shows though. It just shuts off randomly. Very annoying.
VIZIO E601i-A3 60-inch 1080p 120Hz Razor LED Smart HDTV sale on: amzn.to/IhoVtD
Any winning strategies???? Highly recommended that you share if so :)
I have a 60inch Vizio smart tv E600i-B3 it keep cutting of by it self,and have turn it on again, on day it cut off and it never turn on again,until like three months I tried turning it on,and the TV turn on,and when I went to turn the TV again it wouldn't turn on.Help please Thanks.
I have the same problem I just hated its a 61 smart vizio TV it started turning off all of sudden then now the volume it goes down by itself so annoying I've tried a lot and nothing works
I just wanted to say thanks for posting the video ....lol...I have this same tv and I have never updated the firmware ...the only way to update the firmware is to have it connected with a wire to your router .....so I am told .....I have had it connected threw wifi and its never tried to update firmware ....and I don't have this shut off problem ....I wuz going to update firmware here I a few and I'm glad a ran across this video ......now I wont let it update its firmware.....so thanks ...I love my 55" pc monitor ....lmao....yes that's all I use it for ....
my tv definitely keeps turning off on me but the fade to black doesn't seem to be triggering it but I agree a firmware issue
With my Vizio 65". After a few minutes of it being on the screen just goes black but it will still have sound.. I will turn it off and back on again and then you will have a good screen for about 5 minutes or less and then again screen goes black but you can still have sound
I have this tv. Very happy with the tv has not turn off on me. And my family uses it all day
this just started happening to mine. the funny thing is, I've used my vizio for almost a year. it worked fine until I got WiFi, and connected a Blu-ray player. this seems like a deliberate bug. it's now useless. this whole time it worked fine for game consoles and DVDs. the problem came in with the internet. because I used my Blu-ray player for over a week before i got WiFi, the movies played fine,the TV never turned off,same with games, Wii, PlayStation,odroid, works grade-A. stay off the internet, it works. WHICH is stupid, like a bug. fix it vizio.
My tv was turning off, back on and many times defaultung to Smartcast vs regular tv mode Could not find any way to turn Smartcast off.
I just learned your Google Home account may be involved here. When I opened the Google Home on my phone my Vizio TV automatically went to SMARTCAST. I think the auto on/off could be a signal fm Google to remind us of all the "good stuff we're missing. I just uninstalled Google Home app on my phone & tablet. Stay tuned.
FYI. Before this I already tried:
1. Soft Power cycle,
2. Unplugging/holding power button/turn back on,
3. Reset to Quick Start vs Eco,
4. Settings>Reset & Admin> to turn off Smart feature [not there so I turned off Viewing Data],
5. Turned USB power off
6. CEC disabled.
7. Turned Timer off.
I had this problem in the beginning. What fixed my problem was to have the TV plugged into it's own plug, and not sharing a strip plug with too many other things plugged into it.
I did. I reset the TV back to the factory settings removing the latest firmware, and it correctd itself. I started receiving this problem about a week after the 1 year waranty. I just decided to turn the wifi off on the TV since I have a roku player.
I would like to let everybody know that this problem also happens on the larger size E7011-E7.
Definitely a software issue.
as a countermeasure you may lower the resolution of your devices from 1080P to 720P.
Same thing here with my VIZIO MSeries 5534! Vizio NO MORE!!!
I have the Vizio M501d-A2R and I thought that at first it was a power surge problem just like this guy says... Im starting to see this shut off happen more and more frequently. But I have only experienced this on the netflix app though, anyone else? This is disappointing to find out Vizio denies the problem may stem from software. Lets hope I have better luck tomorrow when I speak with customer service.
I had one years ago that was doing the same thing and I just had to replace the fuses on the inside.. After I replaced a couple of fuses it never did it again
we have the 42 inch. We bought our first one several months ago and it had problems and so we took it back to cosco thinking it was a faulty tv. we got an identical vizio 42 in., and within a couple weeks in started having the same problem...
My 14 month old vizio E400i-B2 has just started doing the same thing. If i'ts a bad firmware or needed firmware update then that can only be fixed by them Vizio and is not due to TV being damaged or defected due to wear and tare or neglect. I told tech support that I don't have a service problem that my tv is not damaged. IT SHUTS ITSELF OFF and then just blinks. It happens when using wireless apps like Netflix, Pandora, YT ect.. Vizio needs to fix this for FREE or they need to take their TV back and I'll go get another brand. If we all return our Vizios smart TV they will (do something) and Fast. When you call them they never mention it's bad firmware. They told me it was a POWER issue which would cost around 200+ to repair. But I knew from coming online and reading how many customers had the Xact same complaint the tech agent was lying.
how to fix the problem:
you need to go to picture settings put the picture mode to standard then scroll down to more and click on advanced picture then you need to turn off noise reduction, turn off adaptive luma, turn off smart dimming, and turn off ambient light sensor
If you do that. You may as well have a 90's box TV. It looks like crap.
Thank you, James. That worked and the picture still looks great (contrary to Tom's response. Now I don't have to pack up the TV and bring it back! YAY!!!!!
that sucks, I just bought mine and its doing the same. I thought it was normal til I seen your videos. so Vizio didn't have an explanation huh?
I have tried literally everything, power cycle, sound, factory reset, etc.. gotta call Vizio and make them get a tech out. I've heard nightmare stories even after they sent someone out. It happens with almost every model they sell.
Same problem with e480i 48 inch, but never at the same place in shows and only when using apps such as netflix or youtube
Tons and tons of people are having this same problem with most E and M series... This brand is broken.
+HIMADPEOPLES My 14 month old vizio E400i-B2 has just started doing the same thing. If i'ts a bad firmware or needed firmware update then that can only be fixed by them Vizio and is not due to TV being damaged or defected due to wear and tare or neglect. I told tech support that I don't have a service problem that my tv is not damaged. IT SHUTS ITSELF OFF and then just blinks. It happens when using wireless apps like Netflix, Pandora, YT ect.. Vizio needs to fix this for FREE or they need to take their TV back and I'll go get another brand. If we all return our Vizios smart TV they will (do something) and Fast. When you call them they never mention it's bad firmware. They told me it was a POWER issue which would cost around 200+ to repair.
My tv glitches majorly. Same with the plug conclusion. The problem always comes back
I had Netflix bug would not load then it had software update and now shuts off when I choose Amazon. Its a shame. I bought from Costco and I will have to return too. I hate to take it down and drive it back.
Mine will not stay on when 1st turned on in the morning. Must unplug 5 times for it to stay on. Vizio support said, just move to another outlet. HA !
How come Vizio didn't send a tech out to update the firmware? from what i know you download the software to a flashdrive and then plug it in.
if you disable the file sharing in your router or connect the TV to a guest network that isolates it from other devices, you won't have that problem anymore. However you cannot use DNLA
Mind if I ask what is a DNLA ??????????????
I have the same problem. It turns off constantly. It there a way to reload firmware? TV is big to carry back.
There is a video on youtube on how to reset, need to watch before doing so things you need to do before reset.
If you factory reset the TV and don't connect it to the internet it will work perfectly fine. Its a bad firmware update I think.
I had the same issue .. go to the menu and do a factory reset it seemed to stop the problem for me I hope 🤞🏻
I really really wanted to buy a Vizio sinse they're one of the best TVs for the price, but after checking the reviews on amazon and all over the interenet there's just too many people having this same problem... So nope, not buyin it.
internet*
also they turn back on long after being turned off. plus several other problems. definitely firmware related as you say. my 42" started this 6 months after bought. and whycant a "smart TV' guide tell whats showing next like old TV did. or update netflix profiles etc.
Sharp back lights fail all the time. Especially their LED line. I'm a TV repair tech and see it constantly. I hope you got the extended warranty.
I wish I didn't have the APPS which seem to "sap" all of the TV's resources. I appears to be a "memory" problem which exceeds the resources and causes the crash & reboot.
Can we get rid of the "APPS" that sap memory?
I have this TV and it worked flawlessly for years but just recently developed the automatic turnoff problem. That suggests it is NOT A firmware problem in my case, but more likely being caused by the typical capacitor failures that are common in flat panel TVs. Anyone else have this issue?
Is there any power saving settings that you could disable to try and remedy the problem?
I have the 420SV and it works without issue. Enjoy!
My e3d420vx does the same. I agree with the Caps issue being the problem. There was also a note stating that when someone had it on an issolated power line it was better. I would say that the issue may be an inability to draw enough power to fire up the screen again after a bright / black / bright scene transition. The caps should be helping through that but just cant keep up with demand.
Who do I call
My Vizio worked fine for about two years. Yesterday it started doing the 'off and on' also. It would show the blue background with 'no signal' showing. I reprogrammed it with the remote and seems fine.....except it did it once today. Ugh.
…in between M550s I had a Sony Bravia and the Vizio XVT553 that won awards last year as 2010 best TV. The M550 pic kills the
I'm having this problem with my new, manufacture refurbished vizio, does anyone know if there are any updates to firmware that have fixed this? Or any thing else that i can do to fix this, or should i just send this back and buy a Samsung instead? If anyone can help me, it would be much appreciated.
Firmware should auto update but I am not sure mine shuts off even if the TV is not playing a movie usually within a few minutes of booting up. I have replaced both the main and power boards with new ones without luck replaced the IR sensor thinking maybe it was a bit faulty and causing the shut down.
Still trying to figure it out here anyone else have any suggestions
Any winning strategies?
Now its working. :/ I only bought the Tv three weeks ago. The Tv i have is never than yours though. I have M501d
I just got a vizio smart tv from Costco. I've been trying to watch the same half hour of a program for over an hour now. It keeps shutting off. This happens mostly on Netflix and TH-cam. This tv is worthless.
Take it back!! My tv is 16 hours past warranty, they told me I was SH*% out of luck.
mine turns off every 20 25 minutes would it be expensive to fix it? i have a 42 vizio
ok guys my vizio started acting same way turning off itself and then after months of turning off and on some many times; it will start having problems with the image(video) taking long hours to see the image and finally you will not see video at all, what use is a tv without video(total loss) not even for playing games or videos so I will probably not buy any more vizio brand be any size or smart tv.
Manufacturers should be forced to repair, or upgrade their crap for a lot more than the lousy 1 year they provide.
SAME HERE BUT MY TV TRUNS ITS SELF BACK ON
OH MY GOD
Same here with my google tv
it turns off, then turns back on after for 10 seconds tho.
What were you watching to cause this prob? I want to try it on mine.
could there be a power saver setting to turn off?
I spent a lot of cash on it and it pisses me off that I'm getting a thin black line. I turn it on and it shows but when I turn off and I turn it back on it goes away
Does it have a gloss screen ?
NOT a "firmware problem"...needs NEW CAPACITORS in either power supply pc board or ballast board, or BOTH...these modern TV's are LITERALLY BUILT TO FAIL once out of warranty! The capacitors are rated right at the top end of thier tolerance, so they run hot & fail....just needs caps replaced with bigger beefier ones & it'll last for a good long time!
@seatboi Vizio replaced both in mine today, and 2-3 hours after it did the same thing. I called them back, and now they are sending me a new one. I was told firmware before. The worst excuse i heard from them was that it was connected to the internet and the tv did this to protect itself from a virus. waiting on my new tv now. Hopefully I won't have the same problems.
My tv turns on by itself Model E70-F3 , only 5 months old
Did you ever find a fix??
my vizio does the same thing, it shuts off all the time, I've only had it 3 days and I'm ready to box it back up and take it back too
By the way.. I think he's right- and I'm a software tester by profession
was gunna get a vizio E601I-A3. what do you think?
Same problem with my TV "one star" to Vizio
This happens to my vizio as well. Their support is awful too! Never buy a vizio TV!
My 42 inch 3d Vizio starting doing this when I changed my wifi password. As soon as I put in the right pass in the tv it stopped doing it..
Mine does it and nothing has been changed. It came from the factory like that.
How do u turn the wifi off?
hey bud change your audio ... from PMC to whatever you have
…update is on e way but TBD. I agree 100% that this TV has the best picture quality out there. I tried
I have the same TV and everytime it goes to commercial it turns off. Anytime there is a break between shows, or on demand, Xbox, anything. It shuts off. Such a great tv too. But this problem makes it a piece of garbage. Vizio had me do a hard reset a few months back and it corrected the problem for about 6 months and is now doing it again CONSTANTLY. it is not a power supply problem as it happens everytime at the same time when it cuts to commercial etc. just like in this video. So angry!
I'm on my 3rd M550SV as of yesterday and the TV turned off 3 times today whil
that's one of many reasons not to buy vizio tvs the new tvs are garbage. most of the tvs that are bought newer than 2005 seem only to last a short time before they crap out brand dont matter its the parts they put in them, i just had a very nice tv less than 3 years old crap out it was non repairable alot of tv techs wont touch them nether around here. they say its cheaper to buy new then repair a exiting tv set.
Mine is 16 hours past warranty. It failed. Turns itself on then immediately off. I"m soooooo angry!!!!!!!